CINXE.COM
New Services - Guernsey Water
<!DOCTYPE html> <html> <head> <title>New Services - Guernsey Water</title> <base href="https://www.water.gg/" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="Content-Style-Type" content="text/css" /> <meta http-equiv="Content-Script-Type" content="text/javascript" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1.0, user-scalable=0" /> <meta name="generator" content="GOSS iCM - Intelligent Content Management" /> <meta name="DC.format.medium" content="html/text" /> <meta name="DC.date.created" content="2017-05-04T13:47:13+01:00" scheme="W3CDTF" /> <meta name="DC.date.issued" content="2017-05-04T13:28:11+01:00" scheme="W3CDTF" /> <meta name="DC.date.modified" content="2024-06-18T10:22:07+01:00" scheme="W3CDTF" /> <meta name="DC.date.disposal.review" content="2116-05-04T13:28:11+01:00" scheme="W3CDTF" /> <meta name="eGMS.accessibility" content="a" scheme="eGMS.WCAG20" /> <meta name="DC.title" content="New Services" /> <meta name="DC.description" content="Our customers request new services for a variety of reasons." /> <meta name="description" content="Our customers request new services for a variety of reasons." /> <meta name="DC.identifier" content="https://www.water.gg/newservices" scheme="DCTERMS.URI" /> <meta name="DC.language" content="en" scheme="ISO 639-3/T" /> <meta name="DC.rights.copyright" content="Copyright 2024 Guernsey Water" /> <meta name="DC.type" content="accounts" scheme="eGMS.TES" /> <meta name="DC.Audience" content="carers" /> <meta name="DC.contributor" content="PO Box 23, St Peter Port, Guernsey, GY1 3AN, Channel Islands" /> <meta name="DC.creator" content="PO Box 23, St Peter Port, Guernsey, GY1 3AN, Channel Islands" /> <meta name="DC.publisher" content="PO Box 23, St Peter Port, Guernsey, GY1 3AN, Channel Islands" /> <link rel="apple-touch-icon" sizes="180x180" href="./guernseywater1/images/apple-touch-icon.png"> <link rel="icon" type="image/png" href="./guernseywater1/images/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" href="./guernseywater1/images/favicon-16x16.png" sizes="16x16"> <link rel="manifest" href="./guernseywater1/images/manifest.json"> <link rel="mask-icon" href="./guernseywater1/images/safari-pinned-tab.svg" color="#5bbad5"> <link rel="shortcut icon" href="./guernseywater1/images/favicon.ico"> <meta name="msapplication-config" content="./guernseywater1/images/browserconfig.xml"> <meta name="theme-color" content="#ffffff"> <script type="text/javascript" src="./guernseywater1/scripts/jquery/jquery-1.11.3.min.js"></script><script type="text/javascript" src="./guernseywater1/scripts/jquery/jquery.cookie.js"></script><script type="text/javascript" src="./guernseywater1/scripts/moment.min.js"></script><script type="text/javascript" src="./guernseywater1/scripts/modernizr.js"></script><script type="text/javascript" src="./guernseywater1/scripts/html5.js"></script><script type="text/javascript" src="./guernseywater1/scripts/jquery/jquery.bxslider.min.js"></script> <!-- FancyBox --> <link rel="stylesheet" href="./guernseywater1/scripts/fancybox/source/jquery.fancybox.css?v=2.1.6" type="text/css" media="screen" /> <script type="text/javascript" src="./guernseywater1/scripts/fancybox/source/jquery.fancybox.pack.js?v=2.1.6"></script> <link rel="stylesheet" href="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-buttons.css?v=1.0.5" type="text/css" media="screen" /> <script type="text/javascript" src="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-buttons.js?v=1.0.5"></script> <script type="text/javascript" src="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-media.js?v=1.0.6"></script> <link rel="stylesheet" href="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-thumbs.css?v=1.0.7" type="text/css" media="screen" /> <script type="text/javascript" src="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-thumbs.js?v=1.0.7"></script> <!-- Pagination --> <script type="text/javascript" src="./guernseywater1/scripts/jquery/jquery.easyPaginate.js"></script> <link href="./guernseywater1/css/editor.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/reset.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/html5reset-1.6.1.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/main.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/style.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/mobile.css" rel="stylesheet" type="text/css" media="(max-width:1250px)" /> <link href="./guernseywater1/template/default/css/default.css" rel="stylesheet" type="text/css" media="all" /> <!-- Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-5ZQBEQQKGY"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-5ZQBEQQKGY'); </script> </head> <body> <div id="searchContainer"> <form action="https://www.water.gg/article/158409/Search?sort=Relevance&size=10#top" method="get"> <fieldset> <button type="submit"> <span class="icon-search"></span> </button> <input id="q" name="q" value="" placeholder="Search" /> <input type="hidden" name="size" value="10" /> </fieldset> </form> </div> <header> <div id="headerInner"> <a href="https://www.water.gg/article/157201/Guernsey-Water-Home-Page" id="logo"> <img src="./guernseywater1/images/logo.png" alt="Guernsey Water" /> </a> <span class="icon-search">Search</span> <a href="https://www.water.gg/contactus" class="icon-hour">Contact</a> <span class="icon-menu">Menu</span> <div id="hiddenContactBox"> 24 hour - 01481 239500 <p>Other useful numbers</p> <ul> <li></li> <li></li> <li></li> </ul> </div> <nav><ul> <li> <span class="navParent">Online Services</span> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/article/157227/Pay-Your-Bill">Pay Your Bill</a> </li> <li><a href="https://www.water.gg/ebilling">eBilling </a> </li> <li><a href="https://www.water.gg/moving-home">Moving Home</a> </li> </ul> </li> <li> <span class="navParent">Water</span> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/leaks">Leaks </a> </li> <li><a href="https://www.water.gg/streamsanddouits">Streams & Douits</a> </li> <li><a href="https://www.water.gg/watermeters">Water Meters</a> </li> <li><a href="https://www.water.gg/savingwater">Saving Water</a> </li> <li><a href="https://www.water.gg/waterquality">Water Quality</a> </li> <li><a href="https://www.water.gg/catchment-protection">Catchment Protection</a> </li> <li><a href="https://www.water.gg/pesticides">Pesticides</a> </li> <li><span>New Services</span> </li> <li><a href="https://www.water.gg/plumbing">Plumbing</a> </li> <li><a href="https://www.water.gg/water-in-your-home">Water In Your Home</a> </li> <li><a href="https://www.water.gg/water-recycling">Water Recycling</a> </li> <li><a href="https://www.water.gg/water-treatment">Water Treatment</a> </li> <li><a href="https://www.water.gg/juas">Juas Water Treatment Works Refurbishment </a> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/article/164750/The-Refurbishment">The Refurbishment</a></li> </ul> </li> <li><a href="https://www.water.gg/waterhardness">Water Hardness</a> </li> <li><a href="https://www.water.gg/winterready">Winter Care</a> </li> <li><a href="https://www.water.gg/refill-stations">Refill</a> </li> </ul> </li> <li> <span class="navParent">Wastewater</span> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/wastewater-services">Wastewater Services</a> </li> <li><a href="https://www.water.gg/managing-wastewater">Managing Wastewater</a> </li> <li><a href="https://www.water.gg/SuDS">Surface Water Management</a> </li> <li><a href="https://www.water.gg/flood-protection">Flood Protection</a> </li> <li><a href="https://www.water.gg/belle-greve-outfall-replacement">Belle Greve Outfall Replacement </a> </li> <li><a href="https://www.water.gg/letsbeclear">Let's be clear </a> </li> <li><a href="https://www.water.gg/cesspitservice">Cesspit Service</a> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/cesspitsurvey">Cesspit Survey</a></li> </ul> </li> </ul> </li> <li> <span class="navParent">Help & Support</span> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/faqs">FAQs</a> </li> <li><a href="https://www.water.gg/article/196498/complaints">complaints</a> </li> <li><a href="https://www.water.gg/signup">Have Your Say</a> </li> <li><a href="https://www.water.gg/about-your-bill">About Your Bill</a> </li> <li><a href="https://www.water.gg/charges">Charges</a> </li> <li><a href="https://www.water.gg/the-wastewater-charge">The Wastewater Charge</a> </li> <li><a href="https://www.water.gg/forms">Forms</a> </li> <li><a href="https://www.water.gg/resources">Resources</a> </li> <li><a href="https://www.water.gg/customercharter">Customer Charter and Service Standards </a> </li> <li><a href="https://www.water.gg/extrasupport">Extra Support</a> </li> </ul> </li> <li> <span class="navParent">About Guernsey Water</span> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/article/158201/News">News</a> <span class="triangle"></span><ul> <li><a href="https://www.water.gg/article/198213/St-Saviours-Walkway-to-Close-for-Maintenance-Works">St Saviour's Walkway to Close for Maintenance Works</a></li> <li><a href="https://www.water.gg/article/198286/Lets-be-clear-this-unblocktober">Let's be clear this unblocktober</a></li> <li><a href="https://www.water.gg/article/199781/Culvert-Collapse">Culvert Collapse</a></li> <li><a href="https://www.water.gg/article/200088/Investing-in-critical-island-infrastructure">Investing in critical island infrastructure</a></li> <li><a href="https://www.water.gg/article/200221/How-to-Safely-Dispose-of-Pesticides-and-Chemicals">How to Safely Dispose of Pesticides and Chemicals</a></li> <li><a href="https://www.water.gg/article/200287/Millennium-Walk-Awarded-Storm-Ciaran-Recovery-Fund-Money">Millennium Walk Awarded Storm Ciaran Recovery Fund Money</a></li> <li><a href="https://www.water.gg/article/200645/Route-De-La-Hougue-du-Pommier">Route De La Hougue du Pommier</a></li> <li><a href="https://www.water.gg/article/200798/Water-Saving-Week-2024">Water Saving Week 2024</a></li> <li><a href="https://www.water.gg/article/201250/Cesspit-Service-says-thanks-to-customers">Cesspit Service says thanks to customers</a></li> <li><a href="https://www.water.gg/article/201321/Major-Investment-in-Critical-Infrastructure-completed">Major Investment in Critical Infrastructure completed.</a></li> <li><a href="https://www.water.gg/article/201853/Emergency-Road-Closure">Emergency Road Closure</a></li> <li><a href="https://www.water.gg/article/202091/Routine-Maintenance-on-St-Saviours-Reservoir">Routine Maintenance on St Saviour's Reservoir</a></li> </ul> </li> <li><a href="https://www.water.gg/about-guernsey-water">About Guernsey Water</a> </li> <li><a href="https://www.water.gg/millennium-walk">The Millennium Walk</a> </li> <li><a href="https://www.water.gg/SDS">Strategic Direction Statement </a> </li> <li><a href="https://www.water.gg/source-to-sea">Source To Sea</a> </li> <li><a href="https://www.water.gg/facilities">Facilities </a> </li> <li><a href="https://www.water.gg/history">History</a> </li> <li><a href="https://www.water.gg/schools">Schools</a> </li> <li><a href="https://www.water.gg/health-and-safety">Health & Safety</a> </li> <li><a href="https://www.water.gg/community">Community</a> </li> <li><a href="https://www.water.gg/careers">Careers at Guernsey Water</a> </li> </ul> </li> <li class="last-warning"> <a href="https://www.water.gg/contactus">Contact Us</a></li></ul></nav> </div> </header> <script type="text/javascript"> $('.icon-menu').click(function () { $('nav').slideToggle(); $(this).toggleClass('icon-close1'); }); $('.icon-search').click(function () { $('#searchContainer').slideToggle(); $(this).toggleClass('selected'); if ($(this).hasClass('selected')) { $('#searchContainer input#q').focus(); } }); $('span.triangle').click(function () { var $this = $(this); $this.siblings('ul').slideToggle(); $this.toggleClass('open'); }); $('span.navParent').click(function () { var $this = $(this); $this.siblings('span.triangle').toggleClass('open'); $this.siblings('ul').slideToggle(); }); $(window).scroll(function () { if ($(this).scrollTop()) { $('#TopLink:hidden').stop(true, true).fadeIn(); $('header').addClass('shorter'); $('body').addClass('shorter'); } else { $('#TopLink').stop(true, true).fadeOut(); $('header.shorter').removeClass('shorter'); $('body.shorter').removeClass('shorter'); } }); function scrollToTop() { $('html, body').animate({ scrollTop: $('html').offset().top }, 250); } $(document).ready(function () { $('blockquote ul li > strong').on('click', function () { $(this).siblings('ul').slideToggle(); $(this).toggleClass('open'); }); $('blockquote > ul > li > h3').on('click', function () { $(this).siblings('ul').slideToggle(); $(this).toggleClass('open'); }); /*$('.icon-hour').on('click', function () { $('div#hiddenContactBox').fadeToggle(); });*/ $(document).click(function (e) { if ($(e.target).closest('div#hiddenContactBox').length === 0 && $('div#hiddenContactBox').is(":visible") && $(e.target).closest('.icon-hour').length === 0) { $('div#hiddenContactBox').fadeOut(); } if ($(e.target).closest('.icon-menu').length === 0 && $('nav').is(":visible") && $(e.target).closest('nav').length === 0) { $('nav').slideUp(); $('.icon-menu').removeClass('icon-close1'); } }); }); </script> <ul id="topNav"> <li> <span class="icon-GW_icon_black">About Guernsey Water</span> <div><ul> <li><span class="circle"></span><a href="https://www.water.gg/article/158201/News">News</a></li> <li><span class="circle"></span><a href="https://www.water.gg/about-guernsey-water">About Guernsey Water</a></li> <li><span class="circle"></span><a href="https://www.water.gg/millennium-walk">The Millennium Walk</a></li> <li><span class="circle"></span><a href="https://www.water.gg/SDS">Strategic Direction Statement </a></li> <li><span class="circle"></span><a href="https://www.water.gg/source-to-sea">Source To Sea</a></li> <li><span class="circle"></span><a href="https://www.water.gg/facilities">Facilities </a></li> <li><span class="circle"></span><a href="https://www.water.gg/history">History</a></li> <li><span class="circle"></span><a href="https://www.water.gg/schools">Schools</a></li> <li><span class="circle"></span><a href="https://www.water.gg/health-and-safety">Health & Safety</a></li> <li><span class="circle"></span><a href="https://www.water.gg/community">Community</a></li> <li><span class="circle"></span><a href="https://www.water.gg/careers">Careers at Guernsey Water</a></li> </ul></div> </li> <li> <span class="icon-droplets">Water Services</span> <div><ul> <li><span class="circle"></span><a href="https://www.water.gg/leaks">Leaks </a></li> <li><span class="circle"></span><a href="https://www.water.gg/streamsanddouits">Streams & Douits</a></li> <li><span class="circle"></span><a href="https://www.water.gg/watermeters">Water Meters</a></li> <li><span class="circle"></span><a href="https://www.water.gg/savingwater">Saving Water</a></li> <li><span class="circle"></span><a href="https://www.water.gg/waterquality">Water Quality</a></li> <li><span class="circle"></span><a href="https://www.water.gg/catchment-protection">Catchment Protection</a></li> <li><span class="circle"></span><a href="https://www.water.gg/pesticides">Pesticides</a></li> <li><span class="circle"></span><span>New Services</span></li> <li><span class="circle"></span><a href="https://www.water.gg/plumbing">Plumbing</a></li> <li><span class="circle"></span><a href="https://www.water.gg/water-in-your-home">Water In Your Home</a></li> <li><span class="circle"></span><a href="https://www.water.gg/water-recycling">Water Recycling</a></li> <li><span class="circle"></span><a href="https://www.water.gg/water-treatment">Water Treatment</a></li> <li><span class="circle"></span><a href="https://www.water.gg/juas">Juas Water Treatment Works Refurbishment </a></li> <li><span class="circle"></span><a href="https://www.water.gg/waterhardness">Water Hardness</a></li> <li><span class="circle"></span><a href="https://www.water.gg/winterready">Winter Care</a></li> <li><span class="circle"></span><a href="https://www.water.gg/refill-stations">Refill</a></li> </ul></div> </li> <li> <span class="icon-drainage">Wastewater </span> <div><ul> <li><span class="circle"></span><a href="https://www.water.gg/wastewater-services">Wastewater Services</a></li> <li><span class="circle"></span><a href="https://www.water.gg/managing-wastewater">Managing Wastewater</a></li> <li><span class="circle"></span><a href="https://www.water.gg/SuDS">Surface Water Management</a></li> <li><span class="circle"></span><a href="https://www.water.gg/flood-protection">Flood Protection</a></li> <li><span class="circle"></span><a href="https://www.water.gg/belle-greve-outfall-replacement">Belle Greve Outfall Replacement </a></li> <li><span class="circle"></span><a href="https://www.water.gg/letsbeclear">Let's be clear </a></li> <li><span class="circle"></span><a href="https://www.water.gg/cesspitservice">Cesspit Service</a></li> </ul></div> </li> <li> <span class="icon-support">Help & Support</span> <div><ul> <li><span class="circle"></span><a href="https://www.water.gg/faqs">FAQs</a></li> <li><span class="circle"></span><a href="https://www.water.gg/article/196498/complaints">complaints</a></li> <li><span class="circle"></span><a href="https://www.water.gg/signup">Have Your Say</a></li> <li><span class="circle"></span><a href="https://www.water.gg/about-your-bill">About Your Bill</a></li> <li><span class="circle"></span><a href="https://www.water.gg/charges">Charges</a></li> <li><span class="circle"></span><a href="https://www.water.gg/the-wastewater-charge">The Wastewater Charge</a></li> <li><span class="circle"></span><a href="https://www.water.gg/forms">Forms</a></li> <li><span class="circle"></span><a href="https://www.water.gg/resources">Resources</a></li> <li><span class="circle"></span><a href="https://www.water.gg/customercharter">Customer Charter and Service Standards </a></li> <li><span class="circle"></span><a href="https://www.water.gg/extrasupport">Extra Support</a></li> </ul></div> </li> </ul> <section> <div id="content"> <div> <ul id="Breadcrumb"><li><span id="start">You Are In:</span></li><li class="odd"> <a href="https://www.water.gg/article/157217/Water">Water</a> </li><li class="even last"> <span>New Services</span> </li> </ul> <h1>New Services</h1> <h2>Our customers request new services for a variety of reasons. The standard charge for a new service is 拢1,808.00(2024). When installing a new service it is vital that you comply with the water byelaws.</h2><p>A new service is installed by Guernsey Water and fitted by connecting onto the existing water main in the road, this service is then connected onto the pipework on your property boundary. Pipework on your property must be laid ahead of the new service installation by yourself, or by a private contractor on your behalf.</p><p class="aligncentre"><a href="mailto:dlo@water.gg"><a href="https://www.water.gg/nsapp">Apply for a New Service</a></a> <img src="./images/media/pdficon.gif" style="border: none; vertical-align: middle;" alt="pdf icon" title="" /> <a class="inlinemedia id108677 typepdf" href="https://www.water.gg/CHttpHandler.ashx?id=108677&p=0" rel="external" title="New Service Process">The Installation Process [126kb]</a> </p><p class="aligncentre"> </p><p>On occasion, Guernsey Water receives requests for new supplies where there may not be a existing water main in the road outside of the property boundary. On these occasions, following a re-evaluation of mains extensions across the Island in 2021, customers are provided with two options;</p><ul><li>Enter Guernsey Water's mains extension program, should you choose this option, your connection will be graded against a scoring system which will then provide you with an approximate installation date. The charge for this option is 拢1,808.00. Installation date may be subject to change dependant on the need for any priority services.</li><li>Request a quote to self-fund the extension and subsequent connection. Should you choose this option, Guernsey Water will provide you with a quote and estimated installation date based on excavation and extension requirements, this will be paired with the connection fee of 拢1,808.00.</li></ul><h2><strong>The Water Byelaws</strong></h2><p>The Water Byelaws (Guernsey) Ordinance 2003 was implemented so that Guernsey Water (and previously the States Water Board) would be able to set and enforce a number of regulations regarding the safe installation of plumbing services and equipment.</p><p>The Water Byelaws document was originally published as a hard copy document which could be purchased from Guernsey Water. It can also be <a href="https://water.gg/CHttpHandler.ashx?id=110159&p=0">downloaded</a>.</p><p class="aligncentre"> <a href="https://www.water.gg/article/160081/Plumbing-notification">Pipework Ready? Let us know</a></p><p>These byelaws are extremely important - they are in place to protect the Island's water supply, and any contravention of them could lead to a fine.</p><p>As an example of what is covered by the byelaws, the diagram below demonstrates the correct relative position of utility services when installing or altering water pipes:</p><p><span class="positionleft"><img src="./media/inline/i/m/plumbing_image-1-Large_1_.jpg" alt="A byelaw diagram " title="A byelaw diagram" class="positionleft noborder" style="width: 1000px" /></span></p><p> </p> <div id="downloads"> <h4>Document Downloads</h4> <a class="fiLink" target="_blank" href="https://www.water.gg/CHttpHandler.ashx?id=108677&p=0"> - <span class="fiTitle">New Service Process</span> </a><a class="fiLink" target="_blank" href="https://www.water.gg/CHttpHandler.ashx?id=110159&p=0"> - <span class="fiTitle">Water Byelaws</span> </a><a class="fiLink" target="_blank" href="https://www.water.gg/CHttpHandler.ashx?id=136402&p=0"> - <span class="fiTitle">21 -New Service Application</span> </a> </div> </div> </div> </section> <div class="shareBar"><div> <span class="social-share"><span class="icon-share"></span>Share this page</span> <div class="a2a_kit a2a_kit_size_32 a2a_default_style"> <a class="a2a_dd" href="https://www.addtoany.com/share"></a> <a class="a2a_button_twitter"></a> <a class="a2a_button_facebook"></a> </div> <script async src="https://static.addtoany.com/menu/page.js"></script> </div></div> <div id="responsibilityContainer"> <section id="responsibility"> <h2>Responsibility to our customers and the environment</h2> <a href="https://www.water.gg/article/158343/View-Our-7-Outcomes">View Our 7 Outcomes</a> </section></div> <section id="footerLinks"> <div> <ul id="actions"> <li> <a href="https://www.water.gg/article/160520/Feedback">Feedback</a> </li> <li id="number"> <span> 24 Hour Contact Number <span>01481 229500</span> </span> </li> <li id="social"> <a target="_blank" href="https://twitter.com/GuernseyWater" class="icon-Twitter"></a> <a target="_blank" href="https://www.facebook.com/GuernseyWater/" class="icon-facetime"></a> </li> </ul> </div> </section> <footer> <img src="./guernseywater1/images/logo.png" id="footerLogo" alt="States of Guernsey" /> <ul> <li><a href="https://www.water.gg/fpn">Fair Processing Notice</a> </li> <li><a href="https://www.water.gg/article/158288/Accessibility">Accessibility</a> </li> <li><a href="https://www.water.gg/article/158289/Links">Links</a> </li> </ul> <p>Copyright © <script type="text/javascript">document.write(new Date().getFullYear());</script> Guernsey Water. All rights reserved.</p> <a href="http://www.submarine.gg" target="_blank" id="sublink" style="color:#1d6bc5;"> Website by <span class="icon-Submarine_logo2016"></span> </a> <img src="./guernseywater1/images/trading-group.png" id="trading" alt="States of Guernsey Trading Group" /> </footer> <a href="#" id="TopLink" class="icon-back" onclick="scrollToTop(); return false;"><span>Top</span></a> <div id="helpPanel"> <div id="hiddenBit"> Have a question or cannot find what you are looking for? Try our support pages. <a href="https://www.water.gg/article/161168/Support-Pages">Go</a> </div> <span>Happy to help <span class="icon-forward"></span></span> </div> <script> $('#helpPanel > span').click(function () { $('#helpPanel').toggleClass('open'); $('#hiddenBit').fadeToggle(); }); </script> <!-- POP OUT PANEL --> </body> </html>