One year in, Access Pilot Program makes transit more affordable, encourages ridership growth

<!DOCTYPE html>  <html class="no-js" lang="en"> <head> <meta charset="utf-8" /> <meta http-equiv="x-ua-compatible" content="ie=edge"> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <link rel="apple-touch-icon" sizes="57x57" href="/dist/img/favicons/apple-icon-57x57.png"> <link rel="apple-touch-icon" sizes="60x60" href="/dist/img/favicons/apple-icon-60x60.png"> <link rel="apple-touch-icon" sizes="72x72" href="/dist/img/favicons/apple-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="/dist/img/favicons/apple-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="/dist/img/favicons/apple-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="/dist/img/favicons/apple-icon-120x120.png"> <link rel="apple-touch-icon" sizes="144x144" href="/dist/img/favicons/apple-icon-144x144.png"> <link rel="apple-touch-icon" sizes="152x152" href="/dist/img/favicons/apple-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/dist/img/favicons/apple-icon-180x180.png"> <link rel="icon" type="image/png" sizes="192x192" href="/dist/img/favicons/android-icon-192x192.png"> <link rel="icon" type="image/png" sizes="32x32" href="/dist/img/favicons/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="96x96" href="/dist/img/favicons/favicon-96x96.png"> <link rel="icon" type="image/png" sizes="16x16" href="/dist/img/favicons/favicon-16x16.png"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="msapplication-TileImage" content="/dist/img/favicons/ms-icon-144x144.png"> <meta name="theme-color" content="#ffffff"> <link rel="stylesheet" href="/dist/app.css?v=76" />  <title>One year in, Access Pilot Program makes transit more affordable, encourages ridership growth | Regional Transportation Authority</title> <script>dataLayer = []; (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-52F2WNB'); </script><meta name="generator" content="SEOmatic"> <meta name="description" content="Using Supplemental Nutrition Assistance Program (SNAP) eligibility, Access built upon the success of the Fair Transit South Cook pilot , which offered a…"> <meta name="referrer" content="no-referrer-when-downgrade"> <meta name="robots" content="all"> <meta content="ChicagoRTA" property="fb:profile_id"> <meta content="en_US" property="og:locale"> <meta content="Regional Transportation Authority" property="og:site_name"> <meta content="website" property="og:type"> <meta content="https://www.rtachicago.org/blog/2025/02/20/one-year-in-access-pilot-program-makes-transit-more-affordable-encourages-ridership-growth" property="og:url"> <meta content="Regional Transportation Authority | One year in, Access Pilot Program makes transit more affordable, encourages ridership growth" property="og:title"> <meta content="Using Supplemental Nutrition Assistance Program (SNAP) eligibility, Access built upon the success of the Fair Transit South Cook pilot , which offered a…" property="og:description"> <meta content="https://www.rtachicago.org/uploads/images/blog/_1200x630_fit_center-center_82_none/22-RTA1128.jpg?mtime=1740067119" property="og:image"> <meta content="944" property="og:image:width"> <meta content="630" property="og:image:height"> <meta content="Using Supplemental Nutrition Assistance Program (SNAP) eligibility, Access built upon the success of the Fair Transit South Cook pilot , which offered a reduced fare on the Metra Electric and Rock Island lines to all riders. The Access Pilot program will run through July 2025, but could be expanded to CTA and Pace service and made permanent with additional state investment – a key recommendation from a fare equity study conducted by the RTA at the request of the General Assembly. Ride Free and Reduced Fare Adults 65 and older and people with disabilities who enroll in the Illinois Department on Aging’s Benefit Access Program (BAP) are eligible to ride all fixed-route service for free. Adults 65 and older, people with qualifying disabilities, or Medicare cardholders who are ineligible for the Ride Free program are eligible for the Reduced Fare program. Reduced Fare permits allow for rides at half the cost of a full fare and can be used on all CTA, Metra, and Pace fixed-route service. Riders can apply for a Reduced Fare permit the same ways as applying for a Ride Free permit, including the online fare portal, paper application, at a registration site, or by mail. This permit also serves as a Reduced Fare permit on CTA and Metra and now, to meet the growing demand for paratransit service, as a Ride Free permit on Pace fixed-route service. Recommendations include a consolidated, income-based reduced fare program called Regional Access, which would be available to everyone regardless of age or disability. Alternatively, with greater investment in transit operations and other reforms , the RTA could expand affordable fare programs, like Access, and the Service Boards could improve service throughout the region." property="og:image:alt"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:site" content="@RTA_Chicago"> <meta name="twitter:creator" content="@RTA_Chicago"> <meta name="twitter:title" content="Regional Transportation Authority | One year in, Access Pilot Program makes transit more affordable, encourages ridership growth"> <meta name="twitter:description" content="Using Supplemental Nutrition Assistance Program (SNAP) eligibility, Access built upon the success of the Fair Transit South Cook pilot , which offered a…"> <meta name="twitter:image" content="https://www.rtachicago.org/uploads/images/blog/_800x418_fit_center-center_82_none/22-RTA1128.jpg?mtime=1740067119"> <meta name="twitter:image:width" content="626"> <meta name="twitter:image:height" content="418"> <meta name="twitter:image:alt" content="Using Supplemental Nutrition Assistance Program (SNAP) eligibility, Access built upon the success of the Fair Transit South Cook pilot , which offered a reduced fare on the Metra Electric and Rock Island lines to all riders. The Access Pilot program will run through July 2025, but could be expanded to CTA and Pace service and made permanent with additional state investment – a key recommendation from a fare equity study conducted by the RTA at the request of the General Assembly. Ride Free and Reduced Fare Adults 65 and older and people with disabilities who enroll in the Illinois Department on Aging’s Benefit Access Program (BAP) are eligible to ride all fixed-route service for free. Adults 65 and older, people with qualifying disabilities, or Medicare cardholders who are ineligible for the Ride Free program are eligible for the Reduced Fare program. Reduced Fare permits allow for rides at half the cost of a full fare and can be used on all CTA, Metra, and Pace fixed-route service. Riders can apply for a Reduced Fare permit the same ways as applying for a Ride Free permit, including the online fare portal, paper application, at a registration site, or by mail. This permit also serves as a Reduced Fare permit on CTA and Metra and now, to meet the growing demand for paratransit service, as a Ride Free permit on Pace fixed-route service. Recommendations include a consolidated, income-based reduced fare program called Regional Access, which would be available to everyone regardless of age or disability. Alternatively, with greater investment in transit operations and other reforms , the RTA could expand affordable fare programs, like Access, and the Service Boards could improve service throughout the region."> <meta name="google-site-verification" content="flc9M5aNMzUEqdyhYI2RWUswVmrm9y2XedmQechjGlc"> <link href="https://www.rtachicago.org/blog/2025/02/20/one-year-in-access-pilot-program-makes-transit-more-affordable-encourages-ridership-growth" rel="canonical"> <link href="https://www.rtachicago.org/" rel="home"> <link type="text/plain" href="https://www.rtachicago.org/humans.txt" rel="author"></head> <body id="one-year-in-access-pilot-program-makes-transit-more-affordable-encourages-ridership-growth" class="bg-rtadarkgray-500"><noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-52F2WNB" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div class="hidden lg:block bg-black w-full"> <div class="max-w-screen-2xl mx-auto flex h-10 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class="font-heading text-xl text-white"><a href="https://www.rtachicago.org/communities/toolkits-and-education">Toolkits and education</a></p> <p class="text-base font-medium text-gray-900"><a href="https://www.rtachicago.org/communities/toolkits-and-education/parking-guide" class=" text-rtayellow-500 hover:text-rtayellow-300">Parking Strategies for TOD</a></p> <p class="text-base font-medium text-gray-900"><a href="https://www.rtachicago.org/communities/toolkits-and-education/funding-guide" class=" text-rtayellow-500 hover:text-rtayellow-300">Funding guide</a></p> <p class="text-base font-medium text-gray-900"><a href="https://www.rtachicago.org/communities/toolkits-and-education/zoning-guide" class=" text-rtayellow-500 hover:text-rtayellow-300">Zoning Guide</a></p> <p class="text-base font-medium text-gray-900"><a href="https://www.rtachicago.org/communities/toolkits-and-education/what-are-mobility-hubs" class=" text-rtayellow-500 hover:text-rtayellow-300">What are mobility hubs?</a></p> <p class="text-base font-medium text-gray-900"><a href="https://www.rtachicago.org/communities/toolkits-and-education/transit-friendly-communities-guide" class=" text-rtayellow-500 hover:text-rtayellow-300">Transit-Friendly Communities Guide</a></p> </div> </div> </div> </div> </div> </div> </div> <div>  <button type="button" class="droptrigger transition duration-300 text-white font-heading group inline-flex items-center text-base lg:text-xs xl:text-base font-medium hover:text-rtayellow-500" aria-expanded="false"> <span>Riders</span>  <svg class="droparrow text-gray-400 ml-1 lg:ml-0 xl:ml-1 h-5 w-5 group-hover:text-gray-500 transition duration-300 transform" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true"> <path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd" /> </svg> </button> <div class="dropitem transition ease-out duration-500 opacity-0 translate-y-1 absolute z-50 left-0 w-full justify-center bg-gradient-to-b from-rtadarkgray-500 to-rtadarkgray-700 lg:h-auto shadow-md hidden border-t border-white mt-[2.7rem]"> <div class="max-w-screen-2xl mx-auto"> <div class="lg:w-full"> <div class="relative grid gap-8 px-5 py-6 lg:grid-cols-3"> <a href="https://www.rtachicago.org/riders" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Riders — Overview</p> <span class="mt-1 text-sm text-rtalightgray-500">Learn how to plan a trip on CTA, Metra, Pace, and ADA Paratransit.</span> </div> </a> <a href="https://www.rtachicago.org/riders/access" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Access Pilot Program</p> <span class="mt-1 text-sm text-rtalightgray-500">Learn more about how riders experiencing low incomes can apply for reduced Metra fares</span> </div> </a> <a href="https://www.rtachicago.org/riders/accessible-transit" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Accessible transit</p> <span class="mt-1 text-sm text-rtalightgray-500">Learn about ADA Paratransit Service and how the transit system is accessible for riders with disabilities.</span> </div> </a> <div class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white"><a href="https://www.rtachicago.org/riders/free-and-reduced-fare-programs">Discounted Fare and Ride Free Programs</a></p> <p class="text-base font-medium text-gray-900"><a href="https://www.rtachicago.org/riders/free-and-reduced-fare-programs/registration-sites" class=" text-rtayellow-500 hover:text-rtayellow-300">Registration Sites</a></p> </div> </div> <a href="https://www.rtachicago.org/riders/how-to-ride" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">How to ride</p> <span class="mt-1 text-sm text-rtalightgray-500">Plan your trip, view maps and schedule trackers, and see tips for using the region’s buses and trains.</span> </div> </a> <a href="https://www.rtachicago.org/riders/paying-for-your-ride" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Paying for your ride</p> <span class="mt-1 text-sm text-rtalightgray-500">Find out how much it costs to ride to ride transit, how to pay, and how to apply for discounted and free rides.</span> </div> </a> <a href="https://www.rtachicago.org/riders/travel-assistance-digital-library" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Travel Assistance Digital Library</p> <span class="mt-1 text-sm text-rtalightgray-500">Download documents for RTA Rider programs such as Ride Free and Access.</span> </div> </a> <a href="https://www.rtachicago.org/riders/transit-education" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Transit Education</p> <span class="mt-1 text-sm text-rtalightgray-500">Mobility outreach and travel training help riders gain independence.</span> </div> </a> <a href="https://www.rtachicago.org/riders/transit-benefit-fare-program" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150" target="_blank"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Transit Benefit Fare Program</p> </div> </a> </div> </div> </div> </div> </div> <div>  <button type="button" class="droptrigger transition duration-300 text-white font-heading group inline-flex items-center text-base lg:text-xs xl:text-base font-medium hover:text-rtayellow-500" aria-expanded="false"> <span>Transit Funding</span>  <svg class="droparrow text-gray-400 ml-1 lg:ml-0 xl:ml-1 h-5 w-5 group-hover:text-gray-500 transition duration-300 transform" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true"> <path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd" /> </svg> </button> <div class="dropitem transition ease-out duration-500 opacity-0 translate-y-1 absolute z-50 left-0 w-full justify-center bg-gradient-to-b from-rtadarkgray-500 to-rtadarkgray-700 lg:h-auto shadow-md hidden border-t border-white mt-[2.7rem]"> <div class="max-w-screen-2xl mx-auto"> <div class="lg:w-full"> <div class="relative grid gap-8 px-5 py-6 lg:grid-cols-3"> <a href="https://www.rtachicago.org/transit-funding" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Transit Funding — Overview</p> <span class="mt-1 text-sm text-rtalightgray-500">The RTA plays a vital role in financing the region’s public transit system.</span> </div> </a> <a href="https://www.rtachicago.org/transit-funding/moving-the-system" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Moving the system</p> <span class="mt-1 text-sm text-rtalightgray-500">Learn about how we fund daily operations of buses and trains in our region and how we are working toward solutions to a future funding crisis.</span> </div> </a> <a href="https://www.rtachicago.org/transit-funding/improving-the-system" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Maintaining and improving the system</p> <span class="mt-1 text-sm text-rtalightgray-500">See how major capital investments are improving our transit infrastructure and where more funding is needed</span> </div> </a> <a href="https://www.rtachicago.org/transit-funding/2025-regional-transit-budget" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">2025 Regional Transit Operating Budget and Capital Program</p> <span class="mt-1 text-sm text-rtalightgray-500">View the next year’s budget, provide public comment, or attend a public hearing to get involved.</span> </div> </a> <a href="https://www.rtachicago.org/transit-funding/financial-documents" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">Financial Documents</p> <span class="mt-1 text-sm text-rtalightgray-500">Historic and current financial documents including annual budgets, quarterly financial reports, and more.</span> </div> </a> </div> </div> </div> </div> </div> <div>  <button type="button" class="droptrigger transition duration-300 text-white font-heading group inline-flex items-center text-base lg:text-xs xl:text-base font-medium hover:text-rtayellow-500" aria-expanded="false"> <span>News</span>  <svg class="droparrow text-gray-400 ml-1 lg:ml-0 xl:ml-1 h-5 w-5 group-hover:text-gray-500 transition duration-300 transform" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true"> <path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd" /> </svg> </button> <div class="dropitem transition ease-out duration-500 opacity-0 translate-y-1 absolute z-50 left-0 w-full justify-center bg-gradient-to-b from-rtadarkgray-500 to-rtadarkgray-700 lg:h-auto shadow-md hidden border-t border-white mt-[2.7rem]"> <div class="max-w-screen-2xl mx-auto"> <div class="lg:w-full"> <div class="relative grid gap-6 px-5 py-6 sm:gap-8 sm:p-8 lg:grid-cols-3"> <a href="https://www.rtachicago.org/blog/2025/02/26/how-to-use-public-transit-to-celebrate-womens-history-month-in-the-chicago-region-2" class="group"> <div class="relative"> <img src="https://www.rtachicago.org/uploads/images/blog/_copyWithImage/22-RTA-1366.jpg" alt="22 RTA 1366" class="h-60 w-full object-cover object-top"> </div> <p class="font-heading text-xl text-white pt-2 group-hover:text-rtayellow-500">How to use public transit to celebrate Women’s History Month in the Chicago region</p> </a> <a href="https://www.rtachicago.org/blog/2025/02/25/rta-releases-transit-friendly-communities-guide-hosts-webinar-on-making-transit-accessible-to-more-people-throughout-region" class="group"> <div class="relative"> <img src="https://www.rtachicago.org/uploads/images/blog/_copyWithImage/221107-RTA-1617_2024-10-21-142253_wvgo.jpg" alt="221107 RTA 1617" class="h-60 w-full object-cover object-top"> </div> <p class="font-heading text-xl text-white pt-2 group-hover:text-rtayellow-500">RTA releases Transit-Friendly Communities Guide, hosts webinar on making transit accessible to more people throughout region</p> </a> <div class="divide-y"> <div class="pb-6"> <div class="flex items-center"> <div class="flex-none">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8 text-rtayellow-500" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="flex-initial"> <p class="font-heading text-xl text-white pt-2 pl-4 hover:text-rtayellow-500"><a href="/blog">Connections Blog</a></p> </div> </div> <div class="flex items-center"> <div class="flex-none">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8 text-rtayellow-500" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="flex-initial"> <p class="font-heading text-xl 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stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="flex-initial"> <p class="font-heading text-sm text-white pt-4 pl-4 hover:text-rtayellow-500"><a href="https://www.rtachicago.org/blog/2025/02/20/coalition-members-provide-feedback-on-transforming-transit-rtas-vision-for-improved-service-and-accountability">Coalition members provide feedback on ‘Transforming Transit,’ RTA’s vision fo...</a></p> </div> </div> <div class="flex items-center"> <div class="flex-none">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8 text-rtayellow-500" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="flex-initial"> <p class="font-heading text-sm text-white pt-4 pl-4 hover:text-rtayellow-500"><a href="https://www.rtachicago.org/blog/2025/02/20/one-year-in-access-pilot-program-makes-transit-more-affordable-encourages-ridership-growth">One year in, Access Pilot Program makes transit more affordable, encourages r...</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div>  <button type="button" class="droptrigger transition duration-300 text-white font-heading group inline-flex items-center text-base lg:text-xs xl:text-base font-medium hover:text-rtayellow-500" aria-expanded="false"> <span>About RTA</span>  <svg class="droparrow text-gray-400 ml-1 lg:ml-0 xl:ml-1 h-5 w-5 group-hover:text-gray-500 transition duration-300 transform" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true"> <path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd" /> </svg> </button> <div class="dropitem transition ease-out duration-500 opacity-0 translate-y-1 absolute z-50 left-0 w-full justify-center bg-gradient-to-b from-rtadarkgray-500 to-rtadarkgray-700 lg:h-auto shadow-md hidden border-t border-white mt-[2.7rem]"> <div class="max-w-screen-2xl mx-auto"> <div class="lg:w-full"> <div class="relative grid gap-8 px-5 py-6 lg:grid-cols-3"> <a href="https://www.rtachicago.org/about-rta" class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white">About RTA — Overview</p> <span class="mt-1 text-sm text-rtalightgray-500">The Regional Transportation Authority (RTA) is the unit of local government created to oversee fi...</span> </div> </a> <div class="-m-3 p-6 flex items-start rounded-lg hover:bg-rtadarkgray-800 transition ease-in-out duration-150"> <div class="flex-shrink-0 flex items-start justify-start h-12 w-12 text-rtayellow-500">  <svg xmlns="http://www.w3.org/2000/svg" class="pl-2 h-6 w-8" fill="none" viewBox="0 0 24 24" stroke="currentColor" stroke-width="2"> <path stroke-linecap="round" stroke-linejoin="round" d="M13 7l5 5m0 0l-5 5m5-5H6" /> </svg> </div> <div class="ml-4"> <p class="font-heading text-xl text-white"><a href="https://www.rtachicago.org/about-rta/boards-and-committees">Boards and Committees</a></p> <p class="text-base font-medium text-gray-900"><a href="https://www.rtachicago.org/about-rta/boards-and-committees/meeting-materials" class=" text-rtayellow-500 hover:text-rtayellow-300">Meeting Materials</a></p> <p class="text-base font-medium text-gray-900"><a href="https://www.rtachicago.org/about-rta/boards-and-committees/board-of-directors" class=" 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oversight</a></li> <li class="py-2"><a href="https://www.rtachicago.org/about-rta/doing-business" class="text-white">Doing Business</a></li> <li class="py-2"><a href="https://www.rtachicago.org/about-rta/investor-relations" class="text-white">Investor relations</a></li> </ul> </div> </nav> </div> </div> <div class="py-6 px-5 space-y-6"> <div class="grid grid-cols-2 gap-y-4 gap-x-2"> <a href="/careers" class="text-base font-medium text-white"> Careers </a> <a href="/contact" class="text-base font-medium text-white"> Contact </a> </div> </div> </div> </div> </div> </div> <header> <div class="overflow-hidden max-w-screen-2xl mx-auto"> <ul class="text-lg lg:text-xl text-white p-6 pt-10"> <li class="inline text-rtayellow-500"><a href="/news">News</a></li> / <li class="inline text-rtayellow-500"><a href="/blog">Connections Blog</a></li> / <li class="inline">One year in, Access Pilot Program makes transit more affordable, encourages ridership growth </li> </ul> <main class="p-6 lg:w-3/4"> <div class="text-center lg:text-left"> <h1 class="text-4xl font-heading text-white"> One year in, Access Pilot Program makes transit more affordable, encourages ridership growth <p class="text-rtayellow-500 text-xl pt-10">February 20, 2025</p> </h1> <span class="block mt-5 prose-lg text-white mx-auto md:mt-5 lg:mx-0"></span> </div> </main> </div> </header> <div class="bg-rtalightgray-500"> <div class="lg:flex max-w-screen-2xl mx-auto"> <div class="flex-initial lg:w-3/4 p-6 lg:p-10 prose-lg prose-a:font-bold prose-a:underline"> <img src="https://www.rtachicago.org/uploads/images/blog/_copyWithImage/22-RTA1128.jpg" alt="22 RTA1128" class="w-full"> <p>This month the RTA, Metra, and Cook County are celebrating one year of success for the <a href="https://www.rtachicago.org/riders/access" target="_blank" rel="noreferrer noopener">Access Pilot Program</a>, which provides reduced fares on the entire Metra system to riders experiencing low incomes. Using Supplemental Nutrition Assistance Program (SNAP) eligibility, Access built upon the success of the <a href="https://www.cookcountyil.gov/service/fair-transit-south-cook" target="_blank" rel="noreferrer noopener">Fair Transit South Cook pilot</a>, which offered a reduced fare on the Metra Electric and Rock Island lines to all riders. With the expansion to SNAP households in all parts of the region, more than 4,600 riders have enrolled in the program over the past year – contributing to the <a href="https://www.rtachicago.org/blog/2025/01/28/for-the-third-year-in-a-row-regional-transit-ridership-was-up-by-double-digits-in-2024" target="_blank" rel="noreferrer noopener">overall ridership momentum</a> the system has built since the pandemic. More than 117,000 rides have been taken using the pilot since it launched in February 2024, a majority of which were on the Metra Electric and Rock Island Lines that were served by the Fair Transit South Cook pilot.</p><figure><img src="https://www.rtachicago.org/uploads/images/blog/Access-By-Line.jpg" alt="" /></figure> <p>The Access Pilot program will run through July 2025, but could be expanded to CTA and Pace service and made permanent with additional state investment – <a href="https://www.rtachicago.org/uploads/files/general/Building-a-More-Equitable-Fare-Structure-final.pdf" target="_blank" rel="noreferrer noopener">a key recommendation from a fare equity study conducted by the RTA</a> at the request of the General Assembly. Other <a href="https://www.rtachicago.org/riders" target="_blank" rel="noreferrer noopener">fare affordability programs</a> for older adults and people with disabilities exist, administered by the RTA’s Mobility Services department, to keep transit accessible to all riders. Unsure what fare program is right for you? See the <a href="https://www.rtachicago.org/uploads/files/general/Riders/Digital-Library/RTA-Fare-Programs-Flow-Chart.pdf" target="_blank" rel="noreferrer noopener">RTA Fare Programs flow chart</a> to find out what program fits your needs. </p> <h2><strong>Ride Free and Reduced Fare </strong></h2> <p>Adults 65 and older and people with disabilities who enroll in the <a href="https://ilaging.illinois.gov/benefitsaccess.html" target="_blank" rel="noreferrer noopener">Illinois Department on Aging’s Benefit Access Program (BAP)</a> are eligible to ride all fixed-route service for free. Once approved for BAP, riders can apply for a Ride Free permit on the RTA’s <a href="https://fares.rtachicago.org/" target="_blank" rel="noreferrer noopener">online fare portal</a>, downloading a paper form at the <a href="https://www.rtachicago.org/riders/travel-assistance-digital-library" target="_blank" rel="noreferrer noopener">RTA Travel Assistance Digital Library</a>, or by visiting one of the many <a href="https://rtagis.maps.arcgis.com/apps/instant/nearby/index.html?appid=85e194b8baf940b2afc8e510d86f8699" target="_blank" rel="noreferrer noopener">RTA Registration Sites</a> throughout the region. Riders may also call the RTA Customer Service Hotline at (312) 913-3110 to have an application mailed to their home. </p> <p>Adults 65 and older, people with qualifying disabilities, or Medicare cardholders who are ineligible for the Ride Free program are eligible for the Reduced Fare program. Reduced Fare permits allow for rides at half the cost of a full fare and can be used on all CTA, Metra, and Pace fixed-route service. Riders can apply for a Reduced Fare permit the same ways as applying for a Ride Free permit, including the online fare portal, paper application, at a registration site, or by mail. </p> <h2><strong>Resources for survivors of gender-based violence </strong></h2> <p>In November 2023, the RTA provided 25,000 transit passes loaded with $20 each to The Network: Advocating Against Domestic Violence, an Illinois membership organization advocating to end domestic violence through training, education, and policy advocacy. The Network distributed the cards to over 50 service providers throughout the six-county region so they could be given to survivors who need access to transportation. As of October 2024, nearly 17,000 passes were issued to more than 4,000 individual survivors. </p> <h2><strong>ADA paratransit certification </strong></h2> <p><a href="https://www.rtachicago.org/riders/accessible-transit" target="_blank" rel="noreferrer noopener">ADA paratransit</a> is a shared ride, advanced reservation, origin-to-destination transportation service for individuals who, because of their disability, are unable to use CTA or Pace fixed-route transit service for some or all of their trips. Pace operates ADA paratransit service for the entire region and the RTA certifies eligible riders. Riders can schedule an eligibility assessment appointment by calling the RTA Mobility Services Helpline at (312) 663-4357. A decision will be made within 21 days of their appointment and riders will receive notification – and, if eligible, an ADA paratransit permit. This permit also serves as a Reduced Fare permit on CTA and Metra and now, to meet the growing demand for paratransit service, as a Ride Free permit on Pace fixed-route service. </p> <p>Pace has further innovated ADA paratransit service by partnering with rideshare companies to create the <a href="https://www.pacebus.com/rap" target="_blank" rel="noreferrer noopener">Rideshare Access Program (RAP)</a>, which subsidizes accessible rides on Uber and UZURV. RAP is a separate, mutually exclusive program similar to the <a href="https://www.pacebus.com/tap" target="_blank" rel="noreferrer noopener">Taxi Access Program</a>, which is available to ADA-certified riders seeking accessible rides in the City of Chicago. </p> <h2><strong>Travel Training and Mobility Outreach </strong></h2> <p>Older adults and people with disabilities who may need additional, hands-on assistance with using the transit system can sign up for the RTA Travel Training program. A Travel Trainer will meet with riders at their home or an agreed upon location to assist with achieving travel independence. Riders can schedule these sessions by calling (312) 913-3120 or emailing <a href="mailto:TravelTraining@rtachicago.org" target="_blank" rel="noreferrer noopener">TravelTraining@rtachicago.org</a>. </p> <p>The RTA’s Mobility Outreach team also offers on-site fare program enrollment sessions and transit education presentations throughout the region, and participates in community outreach events in partnership with local and state leaders. </p> <h2><strong>The future of affordable fare programs </strong></h2> <p>Last year, the RTA released <a href="https://www.rtachicago.org/uploads/files/general/Building-a-More-Equitable-Fare-Structure-final.pdf" target="_blank" rel="noreferrer noopener"><em>Building a More Equitable Fare Structure</em></a><em>,</em> a report outlining the need to fully fund and improve affordable fare programs for our region. Recommendations include a consolidated, income-based reduced fare program called Regional Access, which would be available to everyone regardless of age or disability. The report also recommends <a href="https://www.rtachicago.org/blog/2024/02/29/why-fully-funding-paratransit-service-and-reduced-fare-programs-is-key-to-closing-the-transit-budget-gap" target="_blank" rel="noreferrer noopener">full state funding of ADA paratransit operations</a> and Regional Access (existing free and reduced fares plus income-based expansion), which would reduce the <a href="https://www.rtachicago.org/blog/2024/10/09/why-illinois-legislators-must-reach-a-transit-funding-solution-by-spring-2025-and-what-happens-if-they-dont" target="_blank" rel="noreferrer noopener">projected annual operating budget gap</a> of $770 million. The combined cost of these required programs totals nearly $400 million, only $30.9 million of which was funded by the state in last year's budget. </p> <p>Finally, investments in technology and overall transit operations funding reform can unlock collaborative pricing policies across the region. To these ends, the RTA is advocating for reforms that empower the agency to assume key responsibilities, including setting a regional fare structure. <a href="https://www.rtachicago.org/region/transformingtransit" target="_blank" rel="noreferrer noopener"><em>Transforming Transit</em></a><em>,</em> the RTA’s vision for the future of the region’s transit system, details how the agency can be more accountable to riders and lawmakers on not only fares, but service quality and capital investment as well. The vision proposes that a strengthened RTA would lead a one-stop-shop contact center for all rider issues, including Ventra/ticket purchasing, free and reduced fare program eligibility, and ADA paratransit certification. </p> <h2><strong>Affordable fare programs are at risk </strong></h2> <p>Thanks in part to these programs, <a href="https://www.rtachicago.org/blog/2025/01/28/for-the-third-year-in-a-row-regional-transit-ridership-was-up-by-double-digits-in-2024" target="_blank" rel="noreferrer noopener">ridership on the transit system has continued to rebound</a> since the pandemic. For the third year in a row, regional ridership is up by double-digits – reaching 361 million rides in 2024. This momentum, however, is at risk without a state solution to the impending fiscal cliff. </p> <p>With federal pandemic relief funds expected to be spent early next year, transit stands at a critical pivot point where additional investment is needed to preserve these programs and mainline service. Without new revenue for transit operations, CTA, Metra, and Pace will have to begin planning for severe service cuts of up to 40%, which will lead to more riders leaving the system and further revenue losses, and so on. </p> <p>Alternatively, with <a href="https://www.rtachicago.org/region/transformingtransit" target="_blank" rel="noreferrer noopener">greater investment in transit operations and other reforms</a>, the RTA could expand affordable fare programs, like Access, and the Service Boards could <a href="https://www.rtachicago.org/blog/2025/02/05/rta-proposes-reforms-to-integrate-fares-require-accountability-for-faster-and-more-reliable-transit" target="_blank" rel="noreferrer noopener">improve service throughout the region</a>. The RTA is proposing a historic restructuring of the region’s transit governance to maximize the impact of any new operating funding and ensure all riders experience an improved, reliable, efficient, integrated transit network. These reforms include integrating fares and customer service and setting transit service standards to ensure riders have access to fast, reliable service guaranteed by a single accountable public agency. </p> <h2><strong>Join the Transit is the Answer Coalition </strong></h2> <p>The RTA is working with policy makers at all levels of government to develop sustainable funding solutions and improve the system for all riders. Join the <a href="https://transitistheanswer.org/about-the-plan/join-the-coalition" target="_blank" rel="noreferrer noopener">Transit is the Answer Coalition</a> to help bring about the legislative changes needed to support transit at this pivotal moment. </p> </div> <div class="flex-none lg:w-1/4 bg-rtadarkgray-500 p-6 text-white"> <p class="text-2xl font-heading pb-6">Subscribe to our Newsletter</p>  <div id="mc_embed_signup"> <form action="https://rtachicago.us3.list-manage.com/subscribe/post?u=74f0b5efbfb69c449788d102b&id=a7dbfdbcf5&f_id=00ea4ae2f0" method="post" id="mc-embedded-subscribe-form" name="mc-embedded-subscribe-form" class="validate" target="_self"> <div id="mc_embed_signup_scroll mb-6"> <div class="indicates-required mb-6"><span class="asterisk">*</span> indicates required</div> <div class="mc-field-group mb-6"> <label for="mce-EMAIL">Email Address <span class="asterisk">*</span> </label> <input type="email" value="" name="EMAIL" class="required email form-control block w-full px-3 py-1.5 text-base font-normal text-white bg-rtadarkgray-500 border border-solid border-white transition ease-in-out m-0 focus:border-rtayellow-500 focus:ring-rtayellow-500 focus:outline-none" id="mce-EMAIL" required> <span id="mce-EMAIL-HELPERTEXT" class="helper_text">Type your email address here</span> </div> <div class="mc-field-group mb-6"> <label for="mce-FNAME">First Name </label> <input type="text" value="" name="FNAME" class="form-control block w-full px-3 py-1.5 text-base font-normal text-white bg-rtadarkgray-500 border border-solid border-white transition ease-in-out m-0 focus:border-rtayellow-500 focus:ring-rtayellow-500 focus:outline-none" id="mce-FNAME"> <span id="mce-FNAME-HELPERTEXT" class="helper_text"></span> </div> <div class="mc-field-group mb-6"> <label for="mce-LNAME">Last Name </label> <input type="text" value="" name="LNAME" class="form-control block w-full px-3 py-1.5 text-base font-normal text-white bg-rtadarkgray-500 border border-solid border-white transition ease-in-out m-0 focus:border-rtayellow-500 focus:ring-rtayellow-500 focus:outline-none" id="mce-LNAME"> <span id="mce-LNAME-HELPERTEXT" class="helper_text"></span> </div> <div class="mc-field-group input-group mb-6"> <div class="py-4"><strong>What emails would you like to receive from the RTA </strong></div> <ul><li> <input type="checkbox" value="1" name="group[477366][1]" id="mce-group[477366]-477366-0"> <label for="mce-group[477366]-477366-0">Regional Transit Update newsletter (twice monthly)</label> </li> <li> <input type="checkbox" value="2" name="group[477366][2]" id="mce-group[477366]-477366-1"> <label for="mce-group[477366]-477366-1">Data and analysis from RTAMS</label> </li> <li> <input type="checkbox" value="4" name="group[477366][4]" id="mce-group[477366]-477366-2"> <label for="mce-group[477366]-477366-2">Latest Connections blog posts</label> </li> <li> <input type="checkbox" value="8" name="group[477366][8]" id="mce-group[477366]-477366-3"> <label for="mce-group[477366]-477366-3">Media alerts</label> </li> </ul> <span id="mce-group[477366]-HELPERTEXT" class="helper_text"></span> </div> <div id="mce-responses" class="clear"> <div class="response" id="mce-error-response" style="display:none"></div> <div class="response" id="mce-success-response" style="display:none"></div> </div>  <div style="position: absolute; 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Today’s music scene...</p> <span class="block text-xl pt-3">November 7, 2024</span> </div> </div> <footer class="bg-rtadarkgray-500 lg:text-left max-w-screen-2xl mx-auto px-6 mt-20" id="footer"> <div class="grid grid-cols-1 gap-8 md:grid-cols-3 lg:grid-cols-3 "> <div class="mb-12 "> <div class="logo"> <span class="sr-only">Regional Transportation Authority</span> </div> <div> <h3 class=" font-heading text-white text-2xl mb-4"> Contact Information </h3> <p class="text-white mb-6" > <strong>RTA Administrative Offices</strong><br> 175 W. 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All Rights Reserved.</div> </div> </div> <script src="/dist/app.js"></script> <script type="application/ld+json">{"@context":"http://schema.org","@graph":[{"@type":"WebSite","author":{"@id":"https://www.rtachicago.org#identity"},"copyrightHolder":{"@id":"https://www.rtachicago.org#identity"},"copyrightYear":"2025","creator":{"@id":"https://www.rtachicago.org#creator"},"dateCreated":"2025-02-20T09:52:23-06:00","dateModified":"2025-02-20T09:59:19-06:00","datePublished":"2025-02-20T09:59:00-06:00","description":"Using Supplemental Nutrition Assistance Program (SNAP) eligibility, Access built upon the success of the Fair Transit South Cook pilot , which offered a reduced fare on the Metra Electric and Rock Island lines to all riders. The Access Pilot program will run through July 2025, but could be expanded to CTA and Pace service and made permanent with additional state investment – a key recommendation from a fare equity study conducted by the RTA at the request of the General Assembly. Ride Free and Reduced Fare Adults 65 and older and people with disabilities who enroll in the Illinois Department on Aging’s Benefit Access Program (BAP) are eligible to ride all fixed-route service for free. Adults 65 and older, people with qualifying disabilities, or Medicare cardholders who are ineligible for the Ride Free program are eligible for the Reduced Fare program. Reduced Fare permits allow for rides at half the cost of a full fare and can be used on all CTA, Metra, and Pace fixed-route service. Riders can apply for a Reduced Fare permit the same ways as applying for a Ride Free permit, including the online fare portal, paper application, at a registration site, or by mail. This permit also serves as a Reduced Fare permit on CTA and Metra and now, to meet the growing demand for paratransit service, as a Ride Free permit on Pace fixed-route service. Recommendations include a consolidated, income-based reduced fare program called Regional Access, which would be available to everyone regardless of age or disability. 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One year in, Access Pilot Program makes transit more affordable, encourages ridership growth | Regional Transportation Authority