Square POS FAQs - Frequently Asked Questions

<!DOCTYPE html><html class="no-js country-CA lang-en locale-en-CA site-squareup html-bg-white" data-entry-id="1SDf1OmHlbhG4wn1uqcy9x" lang="en-CA"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no, viewport-fit=cover" /> <meta name="format-detection" content="telephone=no" /> <link rel="icon" href="https://xms-production-f.squarecdn.com/xms/assets/public-web-styles/favicon-770e0889aefd823056c7cdbb066a445be0f0754c1b4d4cba877e120fdbcb63e6.ico" /> <meta name="sq:environment" content="{"env":"production","country_code":"CA","lang_code":"en","locale":"en-CA","country_default_language":"en","default_country":"US","default_language":"en","supported_countries":["AU","CA","ES","FR","GB","IE","JP","US"],"detected_country_code":null,"available_languages":["ca","en","en-AU","en-CA","en-GB","en-IE","en-US","fr","fr-FR","fr-CA","es","es-ES","ca-ES","es-US","ja","ja-JP","pt","pt-PT"]}" /> <meta name="sq:tracking" content="{"eventstream":"xms","google_universal":["UA-9517040-46"],"martech":true,"autotrack":{"page_view":true,"link_click":true,"scroll_depth":true},"cdp":"41ec1b68-21b1-4687-853a-f968e54134db","new_cdp_exp_api_key":"a4e60b87-3ea2-4fb5-a8d0-b04ed68c74fa","pageview_rawdata":{"entry_id":"1SDf1OmHlbhG4wn1uqcy9x","content_type":"productPage","page_owner":"Register POS"},"one_trust_script_src":"https://cdn.cookielaw.org/scripttemplates/otSDKStub.js","enable_one_trust_blocking":true,"drift_id":"mshc9skt2uyu","optimizely":8447815042,"simulate_eu_one_trust_request":false,"one_trust_data_domain_script":"c4657020-c7d1-4a14-a091-267a7ee4863e","enable_onetrust_pageview_experiment":false,"enable_drift":true,"enable_usa_and_canada_one_trust":true,"pass_square_geo_to_one_trust":true,"show_one_trust_footer_link_for_usa_and_canada":true,"cdp_heartbeat_interval_seconds":5,"enable_cdp_heartbeat_url_regex":"https://","enable_new_cdp_exp":false,"cdp_batch_size":1,"enable_datadog_rum":true,"datadog_rum_application_id":"da021de4-34ec-4d5d-ac7f-adeb44b37761","datadog_rum_client_token":"pubd9af00759e65a48ba7ee3ff1dfa4260b"}" /> <meta name="sq:gtm" content="{"enabled":true,"domain":"tealium-f.squarecdn.com","delay":1000}" /> <meta name="sq:flags" content="{"use_app_subdomain":true,"enable_vidyard_player":true,"enable_page_speed_improvements":true,"enable_lazy_onload_execution":true,"enable_global_fallback_cta":false,"enable_pws_no_jquery":false,"optimizely_web_block_list":[],"enable_optimizely_fullstack":true,"enable_optimizely_contentful_tree_parser":true,"enable_optimizely_variations_remover":true,"enable_optimizely_fullstack_page_variations":true,"enable_optimizely_nav_experiments":true,"enable_optimizely_rendered_header_response":true,"personalization_segment_pages_list":["*"],"personalization_groups_pages_list":"[]","enable_shop_pricing_api":true,"datadog_rum_proxy_pages_list":["*"],"enable_pwt":true,"pwt_page_allow_list":["/us/en"],"use_pwt":false}" /> <title>Square POS FAQs - Frequently Asked Questions | Square </title> <meta name="description" content="Find all the questions you might have on Square’s Point-of-Sale system answered here in one place. 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Sale</div><h1 class="balance-text" data-title-for="1siqFKshT52WfssUc1E5o3">Frequently asked questions</h1><p class="font-size-large balance-text">Questions you might have, answered all in one place.</p></div></div></section><section class="section-custom-html bg-white auto-layout" data-entry-id="EYzdcpMkseeontsZJcnnV"><div class="content pad-top-none pad-bottom-none"> </div></section><section class="section-one-column bg-white auto-layout flex-valign-middle" data-entry-id="691JNKb3p1guQapv3Hsmru"><div class="content pad-top-small pad-bottom-small"><div class="intro intro font-size-base align-left gap-left-none"><p class="font-eyebrow-large color-blue">Setting up your POS</p></div></div></section><section class="section-multi-column bg-white auto-layout flex-valign-middle" data-entry-id="6t1pxI1Br8HwXMawL6zPe9"><div class="content"><div class="grid-2-at-medium multi-column-grid align-left grid-space-small grid-align-left grid-valign-top grid-row-equal-heights"><div class="column"><div data-entry-id="5p2VbyUF3ZXfwMDSMiNLYQ"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="5p2VbyUF3ZXfwMDSMiNLYQ">How do I start using Square POS?</h3><p>Download the Square POS app and sign in to open your account. You can start accepting payments right away by entering card numbers without a reader. You can purchase a Square Reader which should arrive within seven business days, or you can pick one up at a participating retail store. You can also purchase other Square hardware at our <a href="https://squareup.com/shop/hardware/us/en">Shop page</a> or order online from Amazon, Staples or BestBuy.</p></div></div></div></div></div><div class="column"><div data-entry-id="6K7cTd8JrqnxnOFI8LS2ul"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="6K7cTd8JrqnxnOFI8LS2ul">How long will it take to install and set up my Point of Sale?</h3><p>Getting set up to accept credit and debit cards on Square only takes a few minutes. Once you select and purchase your Square hardware, simply download the mobile app or use Square on your computer to get started. And in a few more minutes, you can set up items to take advantage of our entire suite of products – all built to help you run and grow your business.</p></div></div></div></div></div><div class="column"><div data-entry-id="6ZEyfvScE5boqoMw6HZ3Kh"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="6ZEyfvScE5boqoMw6HZ3Kh">How long does it take to get trained?</h3><p>Square is intuitive to use and easy to get started on. Usually people get up to speed in less than an hour, no lengthy training seminars necessary. Find out more details from our Get Started Guide in our <a href="https://squareup.com/help/ca/en/article/5123-square-get-started-guide">Support Centre</a>.</p></div></div></div></div></div><div class="column"><div data-entry-id="1C2c7lxSeNWRFAd50OvsLs"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="1C2c7lxSeNWRFAd50OvsLs">What if I have a question about my Square Point of Sale?</h3><p>Our highly trained support team is available via <a href="https://squareup.com/help/ca/en/article/4993-contact-square-support">phone or email</a>. You can also learn from our Seller Community, or visit the <a href="https://squareup.com/help/ca/en">Support Centre</a> 24/7 to find useful tips, articles and thorough video walkthroughs.</p></div></div></div></div></div></div></div></section><section class="section-one-column bg-white auto-layout flex-valign-middle" data-entry-id="3Mgyt1CceBFu6OQA1CJsKs"><div class="content pad-bottom-small"><div class="intro intro font-size-base align-left gap-left-none"><p class="font-eyebrow-large color-blue">Fees and protection</p></div></div></section><section class="section-multi-column bg-white auto-layout flex-valign-middle" data-entry-id="3hx9c6RDTYsPhQQnVeEtJI"><div class="content"><div class="grid-2-at-medium multi-column-grid align-left grid-space-small grid-align-left grid-valign-top grid-row-equal-heights"><div class="column"><div data-entry-id="3kuCV41cIqdb7x8uNj0Ah7"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="3kuCV41cIqdb7x8uNj0Ah7">How much does Square POS cost?</h3><p>Our <a href="https://squareup.com/ca/en/app">Point of Sale app</a> is free and can support all kinds of businesses at any stage or size. The processing rate is 2.5% per tap or insert (Visa, Mastercard, American Express, international credit cards, Apple Pay and Google Pay) or a 0.75% + 7¢ per INTERAC debit transaction. There are no monthly fees or commitments.</p></div></div></div></div></div><div class="column"><div data-entry-id="2VHLYawjZAmO1Cg3gTakvr"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="2VHLYawjZAmO1Cg3gTakvr">Are there any hidden fees I should be aware of?</h3><p>Nope. There are no commitments, long-term contracts, startup fees, authorization fees, statement fees, PCI-compliance fees or business card fees. Just pay when you use it. That’s it.</p></div></div></div></div></div><div class="column"><div data-entry-id="2RDEiQSdUrPsz6gdtBr3fD"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="2RDEiQSdUrPsz6gdtBr3fD">Do I have to pay for each of my employees to use Square Point of Sale?</h3><p>No. Basic POS functionality is free for any number of employees with <a href="https://squareup.com/ca/en/point-of-sale/features/team-management">Team Management</a>, which also offers more advanced employee controls for a per-location fee.</p></div></div></div></div></div><div class="column"><div data-entry-id="1b95586nf2EDvrRNNI6cdD"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="1b95586nf2EDvrRNNI6cdD">What cards can I accept with POS? Does the fee I pay vary by card?</h3><p>You can accept every major credit card (Visa, Mastercard, American Express and Discover) all for the same rate of 2.5% per transaction and also accept Interac debit for 0.75% + 7¢ per transaction.</p></div></div></div></div></div><div class="column"><div data-entry-id="5kY1sX7EC4JbsrODdCnBw4"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="5kY1sX7EC4JbsrODdCnBw4">What does Square do to help with fraud protection?</h3><p>Our systems monitor your payments to keep an eye on suspicious transactions. Machine learning and human expertise work hand in hand to adapt our technology to the shifting fraud landscape every day. And our team of fraud experts reaches out to you if we notice anything unusual.</p></div></div></div></div></div></div></div></section><section class="section-one-column bg-white auto-layout flex-valign-middle" data-entry-id="sg40JWETEUIcIv30PHgPz"><div class="content pad-bottom-small"><div class="intro intro font-size-base align-left gap-left-none"><p class="font-eyebrow-large color-blue">Payments</p></div></div></section><section class="section-multi-column bg-white auto-layout flex-valign-middle" data-entry-id="76bSfnzruvZLcltT1To1EM"><div class="content"><div class="grid-2-at-medium multi-column-grid align-left grid-space-small grid-align-left grid-valign-top grid-row-equal-heights"><div class="column"><div data-entry-id="1j7Qi0dKtK2KOpG55O5jGJ"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="1j7Qi0dKtK2KOpG55O5jGJ">What methods of payment can my customers use?</h3><p>You can accept credit and debit cards, cash, cheques and plastic or digital gift cards.</p></div></div></div></div></div><div class="column"><div data-entry-id="2CsdxwSodKrNYDNt6vNEsc"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="2CsdxwSodKrNYDNt6vNEsc">How do I take a payment with Square?</h3><p>You can easily accept payments with Square POS hardware connected to your phone or tablet, with digital invoices or through your computer.</p></div></div></div></div></div><div class="column"><div data-entry-id="3kqylwzEsZdKkeRq5Id6q4"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="3kqylwzEsZdKkeRq5Id6q4">Can I still take payments without a signal?</h3><p>Yes, with offline payments you can accept payments even when your internet service is temporarily unavailable. Any payment you take will automatically be sent through when you regain connectivity. <a href="https://squareup.com/help/ca/en/article/7777-process-card-payments-with-offline-mode">Learn more about offline payments here</a>.</p></div></div></div></div></div><div class="column"><div data-entry-id="6uPjT8gzExgCXss2wBQGU3"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="6uPjT8gzExgCXss2wBQGU3">How do I issue refunds?</h3><p>It’s really simple, but it’s probably easier to show you this <a href="https://youtu.be/P08W4yFe9lM">YouTube video</a>. And here are <a href="https://squareup.com/help/ca/en/article/6116-process-refunds">more instructions</a>, just in case.</p></div></div></div></div></div><div class="column"><div data-entry-id="6jGnA1CFyhAMy6eeRWLMXR"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="6jGnA1CFyhAMy6eeRWLMXR">How quickly can I access my funds?</h3><p>You can get your money within 36 hours or 1–2 business days of a transaction.</p></div></div></div></div></div></div></div></section><section class="section-one-column bg-white auto-layout flex-valign-middle" data-entry-id="aORpIIrOQKfXdvqXbYQPB"><div class="content pad-bottom-small"><div class="intro intro font-size-base align-left gap-left-none"><p class="font-eyebrow-large color-blue">Compatibility</p></div></div></section><section class="section-multi-column bg-white auto-layout flex-valign-middle" data-entry-id="5pRCgqyTDx2IKP2Pi9uWk5"><div class="content"><div class="grid-2-at-medium multi-column-grid align-left grid-space-small grid-align-left grid-valign-top grid-row-equal-heights"><div class="column"><div data-entry-id="4WZmkxPaw8zW7lBGXsb2MM"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="4WZmkxPaw8zW7lBGXsb2MM">Does the app work with my iPhone, iPad or Android device?</h3><p>Yes, it does.</p></div></div></div></div></div><div class="column"><div data-entry-id="2jtFqRrrg6qCBqp2xETPwr"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="2jtFqRrrg6qCBqp2xETPwr">Can I manage my inventory from my Point of Sale?</h3><p>Square <a href="https://squareup.com/ca/en/point-of-sale/features/inventory-management">inventory management</a> lets you keep a clear count of in-stock items in your item library. With inventory enabled, the stock count updates based on sales from the Square app, through Square Invoices and for orders shipped through your online store.</p></div></div></div></div></div><div class="column"><div data-entry-id="4uWubng5pKXUckONGZaSzS"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="4uWubng5pKXUckONGZaSzS">Does Square Point of Sale connect to printers or scales?</h3><p>Yes, Square works with multiple printers and scales. Check out <a href="https://squareup.com/shop/hardware/ca/en">our POS Hardware Shop</a> for more information.</p></div></div></div></div></div><div class="column"><div data-entry-id="7aQrXSRHMdBtEVVRgD4t1r"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="7aQrXSRHMdBtEVVRgD4t1r">Can I sell online with Square POS?</h3><p><a href="https://squareup.com/ca/en/online-store">Square Online</a> powers your online business with tons of eCommerce features. Square automatically syncs across your online store and POS, so it’s easy to keep track of orders, items and inventory.</p></div></div></div></div></div><div class="column"><div data-entry-id="3OHuXYzWV1VzQq6pfM1uub"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="3OHuXYzWV1VzQq6pfM1uub">Does Square POS integrate with my existing business tools and services?</h3><p>Square POS is customizable. You can connect to a variety of apps and services in just a few steps, sync your data and manage them right from your Dashboard. From accounting (QuickBooks, Xero) and eCommerce solutions (Wix, WooCommerce, BigCommerce) to inventory and team management (7Shifts, Homebase), Square works with apps for any need. You can also easily get set up for order delivery and fulfillment on Uber Eats, Ritual and DoorDash with our delivery partners.</p></div></div></div></div></div><div class="column"><div data-entry-id="4Jlegyt1fdFBvQpHDnOsFf"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="4Jlegyt1fdFBvQpHDnOsFf">What kind of hardware solutions sync with Square Point of Sale?</h3><p>Your point of sale seamlessly integrates with any Square hardware solution. Try Square Register or Square Reader, or connect Square Terminal to your POS to give customers a private, separate screen to check out from a safe distance.</p> <p><a href="https://squareup.com/ca/en/hardware">Explore hardware solutions ></a></p></div></div></div></div></div></div></div></section><hr class="section-border content" data-entry-id="7e0qhknUVUEYcAgCAcaAgc" /><section class="section-signup-form-hidden section-signup-form bg-white auto-layout" data-entry-id="2XptUNvJkM1gHq1a3K52tJ"><div class="content content-width-medium pad-top-large"><div class="intro font-size-base"><h2 class="balance-text h2" data-title-for="2XptUNvJkM1gHq1a3K52tJ">Get started by creating a free account.</h2><p>Set up your POS now and start selling in minutes.</p></div><a class="button expand hidden" data-fallback-cta="" href="/signup/en-ca">Get started</a><form data-loading="false" data-signup-form="" data-submit-once="true" data-validate="true" method="post" novalidate=""><div class="grid 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