Manage devices used with your Microsoft account

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tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Manage devices used with your Microsoft account</h1> </header> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <p>Adding or registering a device to your Microsoft account helps you see its warranty status, get support or request service. You can also find or lock it if it's lost.</p> </section><section aria-labelledby="ID0EDJ" class="ocpSection" id="bkmk_add" data-bi-id="bkmk_add"> <h2 id="ID0EDJ" class="">Add a device to your Microsoft account</h2> <div class="supTabControl" id="ID0EDBJ" tab-control-with-os-targeting="false" tab-control-with-office-version-targeting="false" tab-control-with-windows-version-targeting="false"> <div class="supTabControlHeaderContainer"> <div role="tablist" ms.pagearea="Body" ms.cmpgrp="tabs" ms.interactiontype="11" class="supTabControlHeader " ms.defaulttab="ID0EDBJ,1" ms.activetab="ID0EDBJ,1"><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="ID0EDBJ=Xbox" referenced-content-position="1" aria-label="Xbox" id="ID0EDBJ-supTabControlHeader-1" class="supTabControlTabHeader supTabControlHeaderActive" name="id0edbj=xbox" aria-selected="true">Xbox</a><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="ID0EDBJ=Windows" referenced-content-position="2" aria-label="Windows" id="ID0EDBJ-supTabControlHeader-2" class="supTabControlTabHeader" name="id0edbj=windows" aria-selected="false">Windows</a><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="ID0EDBJ=Mac" referenced-content-position="3" aria-label="Mac" id="ID0EDBJ-supTabControlHeader-3" class="supTabControlTabHeader" name="id0edbj=mac" aria-selected="false">Mac</a><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="ID0EDBJ=Android" referenced-content-position="4" aria-label="Android" id="ID0EDBJ-supTabControlHeader-4" class="supTabControlTabHeader" name="id0edbj=android" aria-selected="false">Android</a><a href="javascript:" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="ID0EDBJ=iOS" referenced-content-position="5" aria-label="iOS" id="ID0EDBJ-supTabControlHeader-5" class="supTabControlTabHeader" name="id0edbj=ios" aria-selected="false">iOS</a></div> </div> <div class="supTabControlContent"> <div id="ID0EDBJ-supTabControlContent-1" class="supTabControlTabContent"> <p>To add an Xbox console, controller or other accessory to your account: </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to <a href="https://account.microsoft.com/devices" target="_blank" class="ocpExternalLink" data-bi-area="bkmk_add" data-bi-type="anchor">account.microsoft.com/devices</a>, sign in, and select  <b class="ocpLegacyBold"><span class="icon-fluent icon-addto" aria-hidden="true"></span></b><b class="ocpUI"> Register device</b> to continue.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter your device's serial number to register it to your account.</p> <meta itemprop="position" content="2"> </li> </ol> <p>If you have multiple consoles, change the default name of your Xbox so you can quickly identify it in your Microsoft account.</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Press the Xbox button on your controller and navigate to <b class="ocpUI">Profile & system</b> (with your account icon).</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Settings</b> > <b class="ocpUI">System</b> > <b class="ocpUI">Console info</b> > <b class="ocpUI">Name</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter the new name and select <b class="ocpUI">Enter</b>.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI">Restart</b> your Xbox.</p> <meta itemprop="position" content="4"> </li> </ol> </div> <div id="ID0EDBJ-supTabControlContent-2" class="supTabControlTabContent ocHidden"> <p>Windows 10/11 devices will be automatically added to your devices list when you sign in. Surface devices can also be added manually by following these steps:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to <a href="https://account.microsoft.com/devices" target="_blank" class="ocpExternalLink" data-bi-area="bkmk_add" data-bi-type="anchor">account.microsoft.com/devices</a>, sign in, and select  <b class="ocpLegacyBold"><span class="icon-fluent icon-addto" aria-hidden="true"></span></b><b class="ocpUI"> Register device</b> to continue.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter your device's serial number to register it to your account.</p> <meta itemprop="position" content="2"> </li> </ol> <p>If you have multiple PCs, change the default name of your device so you can quickly identify it in your Microsoft account. When you want to download an app or game to another device, you'll be able to find the device using its new name.</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Open your Windows Settings and select <b class="ocpUI">Rename this PC</b>.<br aria-hidden="true"><a href="https://go.microsoft.com/fwlink/?linkid=2226032" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-area="bkmk_add" data-bi-type="anchor">Open Settings</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter a new name and select <b class="ocpUI">Next</b>. You may be asked to sign in.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Restart now</b> or <b class="ocpUI">Restart later</b>.</p> <meta itemprop="position" content="3"> </li> </ol> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>If your PC is managed or owned by your company or organization, you don't need to register it, and you should not rename it. </p> </div> <p></p> </div> <div id="ID0EDBJ-supTabControlContent-3" class="supTabControlTabContent ocHidden"> <p>Sorry, macOS devices cannot be added at this time.</p> </div> <div id="ID0EDBJ-supTabControlContent-4" class="supTabControlTabContent ocHidden"> <p>Sorry, Android devices cannot be added at this time.</p> </div> <div id="ID0EDBJ-supTabControlContent-5" class="supTabControlTabContent ocHidden"> <p>Sorry, iOS devices cannot be added at this time.</p> </div> </div> </div> <p></p> </section><section aria-labelledby="ID0EDH" class="ocpSection"> <h2 id="ID0EDH" class="">Unable to add a device</h2> <p>If you’re unable to add a device, it could be for the following reasons:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>We’re unable to add macOS or mobile devices at this time.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>It’s already added to another account.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If your PC is managed or owned by your company or organization, you cannot register it to your personal account.</p> <meta itemprop="position" content="3"> </li> </ul> </section><section aria-labelledby="ID0EDF" class="ocpSection"> <h2 id="ID0EDF" class="">Remove or unlink a device</h2> <p>You should unlink any devices you no longer use, because you can only download Microsoft Store apps and content to 10 devices attached to your account. If you can't download content from the Microsoft Store, you may have reached your device limit. </p> <p> <br aria-hidden="true"> To unlink a device to free up downloads:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in with your Microsoft account at <a href="https://account.microsoft.com/devices/content" target="_blank" class="ocpExternalLink" data-bi-type="anchor">account.microsoft.com/devices/content</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Find the device you want to remove and select <b class="ocpUI">Unlink</b></p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Review your device details and select <b class="ocpUI">Unlink</b>.</p> <meta itemprop="position" content="3"> </li> </ol> <p>To remove a PC because you don’t own or use it anymore:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in with your Microsoft account at <a href="https://account.microsoft.com/devices/" target="_blank" class="ocpExternalLink" data-bi-type="anchor">account.microsoft.com/devices</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Find the device you want to remove and select <b class="ocpUI">Remove device</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Check the box to confirm removal, and select <b class="ocpUI">Remove</b>.</p> <meta itemprop="position" content="3"> </li> </ol> <p>To unlink a mobile device because you don’t own or use it anymore:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in with your Microsoft account at <a href="https://account.microsoft.com/devices/android-ios/" target="_blank" class="ocpExternalLink" data-bi-type="anchor">account.microsoft.com/devices/android-ios</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Find the device you want to remove and select <b class="ocpUI">Unlink</b>.</p> <meta itemprop="position" content="2"> </li> </ol> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Once you unlink a device, it no longer counts toward your device limit. If you download an app or game on this device later, it will count towards your device limit again.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you're having trouble downloading or updating apps on any of your devices, see <a href="/en-au/account-billing/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac" class="ocpArticleLink" data-bi-type="anchor">Fix problems with apps from Microsoft Store</a> or <a href="/en-au/account-billing/i-can-t-find-or-install-an-app-from-microsoft-store-ca530de4-cd19-f728-dae7-7368fab8df4d" class="ocpArticleLink" data-bi-type="anchor">I can't find or install an app from Microsoft Store</a>.</p> <meta itemprop="position" content="2"> </li> </ul> </div> </section><section aria-labelledby="ID0EDD" class="ocpSection" id="bkmk_find" data-bi-id="bkmk_find"> <h2 id="ID0EDD" class="">See also</h2> <p> <a 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