AddThis | Frequently Asked Questions

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opacity: 1; } } @-moz-keyframes fadein { 0%{ -moz-transform: translateY(-20px); transform: translateY(-20px); -moz-transform: scale(.85); transform: scale(.85); opacity: 0; } 100%{ -moz-transform: translateY(0); transform: translateY(0); -moz-transform: scale(1); transform: scale(1); opacity: 1; } } @-o-keyframes fadein { 0%{ -o-transform: translateY(-20px); transform: translateY(-20px); -o-transform: scale(.85); transform: scale(.85); opacity: 0; } 100%{ -o-transform: translateY(0); transform: translateY(0); -o-transform: scale(1); transform: scale(1); opacity: 1; } } @keyframes fadein { 0%{ transform: translateY(-20px); transform: scale(.85); opacity: 0; } 100%{ transform: translateY(0); transform: scale(1); opacity: 1; } } /* HEADER ---------------------------------------------------------- */ body > header { position: relative; background-image: url('https://web.archive.org/web/20140702135856im_/http://cache.addthiscdn.com/site/img/header-help.jpg'); background-color: #363432; background-repeat: no-repeat; 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background-image: none, url('data:image/svg+xml;base64,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'); background-repeat: no-repeat; width: 152px; height: 26px; line-height: 26px; padding: 0; text-indent: -9999em; overflow: hidden; float: left; zoom: 1; z-index: 2; opacity: 1; } body > header .addthis-logo:hover { opacity: .75; } body > header .container { position: relative; max-width: 1280px; margin: 0 auto; font-family: "Lato","Open Sans Light","helvetica neue",helvetica,arial,sans-serif; font-weight: 300; font-size: 3.2em; color: #fff; z-index: 1; } body > header .page-title { padding: 100px 0 40px 0; text-align: center; color: #fff; } body > header h1 { margin: 0 0 30px; padding: 0; text-shadow: 0 1px rgba(0,0,0,.5); line-height: 1; font-size: 3.2em; font-weight: 700; color: #fff; opacity: 0; opacity: 1\9; -webkit-animation: fadein .6s .5s 1 forwards ease-in; -moz-animation: fadein .6s .5s 1 forwards ease-in; -ms-animation: fadein .6s .5s 1 forwards ease-in; -o-animation: fadein .6s .5s 1 forwards ease-in; animation: fadein .6s .5s 1 forwards ease-in; cursor: default; } body > header h1 a:link, body > header h1 a:visited, body > header h1 a:hover { display: block; border: none !important; text-decoration: none !important; font-weight: 700 !important; color: #fff !important; } /* HEADER SEARCH ---------------------------------------------------------- */ body > header .header-right { position: relative; top: 25px; right: 5%; float: right; z-index: 2; } body > header .header-right a { display: inline-block; text-decoration: none; text-transform: uppercase; margin: 8px 0 0 20px; outline: none; font-size: 14px; color: #fff; float: left; opacity: 1; } body > header .header-right a:hover { text-decoration: none; opacity: .5; } body > header .support-search-big { background: none !important; } body > header #support-search { position: relative; display: inline-block; margin-left: 20px; } body > header #support-search #q { background: #fff; border: none; -webkit-border-radius: 4px; -moz-border-radius: 4px; -ms-border-radius: 4px; -o-border-radius: 4px; border-radius: 4px; width: 160px; height: 32px; line-height: 32px; font-weight: 300; font-size: 16px; padding-left: 25px; margin-bottom: 5px; outline: none; -webkit-transition: all 0.3s ease; -moz-transition: all 0.3s ease; transition: all 0.3s ease; color: #444; } body > header #support-search #q:focus { width: 280px; } body > header #support-search-submit { position: absolute; top: 10px; left: 10px; right: auto; background: url('https://web.archive.org/web/20140702135856im_/http://assets3.desk.com/images/portal/search.gif') no-repeat; border: 0; width: 13px; height: 18px; padding: 0; margin: 0; overflow: hidden; text-indent: 900px; cursor: pointer; } body > header .question-small { padding: 2px 8px; font-size: 12px; font-weight: 300; color: #999; color: rgba(255,255,255,.5); cursor: default; } /* FOOTER ---------------------------------------------------------- */ body > footer { background: #363432; margin-bottom: -1px; padding: 1.5em 0 2em 0; color: #ccc; color: rgba(255,255,255,.5); } body > footer p { margin: 0; padding: 0 200px 2px 0; font-family: "lato","helvetica neue",helvetica,arial,sans-serif !important; font-weight: 300 !important; font-size: 14px !important; color: #fff !important; color: rgba(255,255,255,.5) !important; } body > footer p a:link, body > footer p a:visited { color: #fff; color: rgba(255,255,255,.75); } body > footer .btn-getstarted { position: absolute; top: 0; right: 15px; display: inline-block; background: #fff; border-radius: 16px; height: 33px; line-height: 33px; padding: 0 16px; margin: 5px 10px 0 0; text-transform: uppercase; font-weight: 600; color: #333; float: right; } body > footer .btn-getstarted:hover { background: #FE6D4C; text-decoration: none; color: #fff; } /* MAIN CONTENT ---------------------------------------------------------- */ #company-support-portal { background-color: #ecebe8; background: -webkit-radial-gradient(circle,#f9f9f9,#e2e0dc); background: -moz-radial-gradient(circle,#f9f9f9,#e2e0dc); background: -ms-radial-gradient(circle,#f9f9f9,#e2e0dc); margin: 0; padding: 10px 0 0; line-height: 1.5em; } .wrapper { position: relative; max-width: 1280px; width: 90%; margin-right: auto; margin-left: auto; padding: 50px 15px; line-height: 1.5em; } .container-fluid { position: relative; max-width: 1280px; width: 90%; margin-right: auto; margin-left: auto; padding-left: 15px; padding-right: 15px; } .content-title { padding: 60px 0; text-align: center; } .content-title:first-of-type { padding-top: 0; } .content-title h2, .content-title h3 { margin: 0; padding: 0; font-size: 3em; line-height: 1em; cursor: default; } .topic-block, .topic-block-narrow { width: 33%; padding: 0 20px 40px; float: left; } .topic-block h4, .topic-block-narrow h4 { margin-bottom: 10px; } #support-main, #support-main-index { padding: 0 85px 50px 15px; min-height: 250px; margin: 0 auto; line-height: 1.8em; } #support-main { width: 80%; } #support-main.support-main { float: left; } #support-main h3 { margin: 20px 0; padding: 0; line-height: 1em; font-size: 3em; } #support-main .content { font-size: 1.2em; line-height: 1.5em; } #support-main .article-content { min-height: 380px; } #support-main .article-content h2 { margin: 2em 0 !important; font-size: 2em; } #support-main .article-content h3 { margin: 2em 0 1em 0 !important; font-size: 1.5em; } #support-main .article-content h2:first-of-type, #support-main .article-content h3:first-of-type { margin-top: 0 !important; } #support-main .title h3 { margin: 0 0 20px 0 !important; } #support-main .meta { margin: 4em 0; font-size: .8em; } #support-main .meta .name.agent { background: #f8694d; } #support-main .meta span { display: inline-block; margin-right: 1em; cursor: default; } #support-main .title .addthis_toolbox { height: 32px; margin-bottom: 2em; margin-top: 1em; /*position: relative; top: -50px; float: right;*/ } #support-main a.addthis_button_expanded { -webkit-transition: none !important; -moz-transition: none !important; -o-transition: color 0 ease-in; transition: none !important; } #support-main .article-content .full-width { width: 100%; max-width: 900px; } #support-main .article-content .full-width { border: 1px solid #ccc; } #support-main pre.prettyprint { /* default skin */ background: #fff; border-color: #c7c5bf; padding: 10px; margin: 10px 0; -webkit-border-radius: 3px; -moz-border-radius: 3px; border-radius: 3px; -ms-word-break: break-all; word-break: break-all; word-wrap: break-word } #support-main b, #support-main strong, #support-main dt { color: #2b2b2b; } #support-main p { margin: 20px 0; padding: 0; line-height: 1.5em !important; font-weight: 300 !important; } #support-main dt { margin: 2em 0 0; font-weight: 700; } #support-main ul, #support-main ol { margin: 20px 0; } #support-main ul li, #support-main ol li { margin: 0 0 0 22px; padding: 0 0 5px 0; } #support-main h2 + ul, #support-main h3 + ul { margin: 0; } #support-main code, #support-main samp { /*font-family: Inconsolata, monospace, sans-serif;*/ font-weight: 300; color: #a0441c; } #support-main table { display: table; border-collapse: separate; width: 100%; } #support-main table thead th { border-bottom: 3px solid #a09d96; padding: 10px 0; text-align: left; color: #2b2b2b; } #support-main table tbody td { padding: 10px 0; word-break: break-all; word-break: break-word; font-size: .9em; } #support-main table tbody tr:nth-child(odd) { background: rgba(255,255,255,.4); } /* SUPPORT SIDE */ #support-side { width: 20%; padding-top: 30px; float: right; } #support-side #post-question-submit { height: 48px; line-height: 48px; min-width: 200px; margin-bottom: 2em; padding: 0; font-size: 16px; } #support-side h3 { margin-bottom: 20px !important; } #breadcrumbs { position: relative; top: -25px; } .atm-s a, #at_hover.atm-s a { font-family: helvetica,arial,sans-serif !important; } /* Top Content Search Form */ #support-search { position: relative; } #support-search-submit { position: absolute; top: 0; right: 0; background: #FE6D4C; border: none; border-radius: 0 4px 4px 0; height: 48px; line-height: 48px; padding: 0 20px; font-weight: 300; font-size: 16px; color: #fff; cursor: pointer; } #q2 { background: #fff; border: 1px solid #ccc; -webkit-border-radius: 4px; -moz-border-radius: 4px; -ms-border-radius: 4px; -o-border-radius: 4px; border-radius: 4px; width: 99%; width: calc(100% - 90px); height: 48px; line-height: 48px; font-weight: 300; font-size: 16px; color: #444; } #question-mask2 { display: none; } /* RATE ARTICLE */ #rate_article { margin: 2em 0; } #rate_article > div { display: inline-block; } #rate_article .rate-link-down { margin-left: 2em; } #rate_article a { display: inline-block; background: #f8694d; border-radius: 3px; padding: 0 12px; margin-right: .5em; font-size: 1em; color: #fff; } #rate_article a:hover { background: #2b2b2b; border: none !important; text-decoration: none; } /* SEARCH DROPDOWN-RESULTS */ .ui-autocomplete { border-color: #a09d96; left: auto !important; right: 5%; padding: 0; } .ui-menu .ui-menu-item a { border-radius: 0; } /* .ui-menu .ui-menu-item:nth-child(odd) { background: #fbfaf6 } .ui-menu .ui-menu-item a { border-radius: 0; border: none; padding: 5px; } .ui-autocomplete a:hover, .ui-autocomplete a.ui-state-hover, li.featured a, .highlight { background: #e8f5f8 !important; border-color: #e8f5f8 !important; } */ .ui-menu-item .ui-autocomplete .article-autocomplete-subject { font-family: inherit !important; font-size: 1.1em; font-weight: 600; color: #f8694d !important; } .ui-menu-item .article-autocomplete-body { font-family: inherit !important; font-size: 1.1em; } /* SEARCH RESULTS */ #search-results { margin: 4em 0 0; } #search-results li { /* list-style: none; */ padding: 1em !important; margin: 0 !important; } #search-results li:nth-child(odd) { background: rgba(255,255,255,.4); } #search-results h4 a { font-weight: 700; } #search-results .meta { margin: 0; } #search-results .meta span { margin-right: 1em; } /* PAGINATION */ .pagination { margin: -2em 0 3em 0; } .pagination .current { display: inline-block; background: #363432; border: 1px solid ##363432; border-radius: 3px; min-width: 30px; margin: 0 5px; text-align: center; font-style: normal; color: #fff; } .pagination > a { display: inline-block; background: none; border: 1px solid rgba(255,255,255,.0); border-radius: 3px; min-width: 30px; margin: 0 5px; text-align: center; font-style: normal; } .pagination > a:hover { background: #f8694d; border-color: #f8694d; text-decoration: none; color: #fff; } .pagination .disabled { cursor: default; } /* QUESTIONS */ .question-details { margin-bottom: 4em; } .question-details h3 { margin: 0 !important; } .question-details .meta { margin: 1em 0 2em 0 !important; } .question .meta .name { display: inline-block; background: #a9d043; border-radius: 12px; margin-right: .5em; padding: 0 8px 3px 8px; line-height: 20px; font-weight: 300; color: #fff; cursor: default; } .question-ask { position: relative; padding-left: 80px; } .question .gravatar-wrapper { position: absolute; left: 0; } .question .gravatar-wrapper img { border: 1px solid #c7c5bf; border-radius: 3px; } #support-main .answer-details .meta { margin: 10px 0 0; padding-bottom: 1em; } .question .answer-details .meta .name { background: #a09d96; } .question .question-details .gravatar-wrapper { top: 0; } .question .replies { border-top: 3px solid #a09d96; padding-top: 2em; } .question .reply { position: relative; border-bottom: 1px solid #c7c5bf; padding: 40px 0 40px 80px; } .question .reply .gravatar-wrapper { top: 4px0; } .question .answer-body { padding-bottom: 2em; } .question .answer-rating { text-align: right; font-size: .8em; } .question .answer-rating > div { display: inline-block; margin-left: 1.5em; } .question .answer-rating > div span { cursor: default; } .question .answer-rating a:link, .question .answer-rating a:visited { display: inline-block; background: transparent; border: 1px solid #c7c5bf; border-radius: 3px; padding: 0 12px; margin-right: .5em; font-size: 1em; color: #66625b; } .question .answer-rating a:hover { background: #2b2b2b; border-color: #2b2b2b !important; text-decoration: none; color: #fff; } .question .agent-answer-label { color: #000; } .question .best-answer-green { position: absolute; top: 10px; right: 10px; background: #a9d043; border-radius: 16px; padding: 0 12px; font-size: 14px; color: #fff; cursor: default; } .question .best-answer-green a { display: block; color: #fff; cursor: pointer; } #question-best-answer { background: rgba(255,255,255,.6); } #question-best-answer .reply { border-bottom: none; } #support-main .form-notice { margin-bottom: 4em; } /* SUBMIT QUESTION */ #form { margin: 20px 0 50px 0; } #form .input-button { margin-top: -125px; float: right; } #form .input-button input[type="submit"] { position: relative; top: -138px; height: 120px; line-height: 120px; } .input-block { position: relative; background: #eeedea; border: 1px solid #dad7d0; border-radius: 4px; margin-bottom: 10px; padding: 20px; } .input-block.required:after { content: "required"; position: absolute; top: 10px; right: 10px; background: #ebccd1; border-radius: 12px; padding: 0 12px; line-height: 18px; text-transform: uppercase; font-size: 11px; font-weight: 300; color: #a94442; } .input-block label { display: block; font-weight: 700; color: #2b2b2b; } .input-block input[type="text"], .input-block input[type="email"], .input-block input[type="url"], .input-block textarea { background: #fff; border: 1px solid #dad7d0; border-radius: 3px; width: 100%; height: 48px; line-height: 48px; padding: 0 10px; outline: none; font-size: 24px; color: #2b2b2b; } .input-block input[type="text"]:focus, .input-block input[type="email"]:focus, .input-block input[type="url"]:focus, .input-block textarea:focus { border-color: #adaba6; } .input-block textarea { min-height: 160px; } .input-footer { position: relative; min-height: 115px; padding-top: 40px; } .input-footer input[type="submit"] { position: absolute; top: 40px; right: 0; height: 113px; line-height: 113px; } .recaptchatable { background: #fff; border: 1px solid #dad7d0 !important; } .recaptchatable a { font-size: 12px; color: #999 !important; } .recaptchatable #recaptcha_image { border: none !important; } #recaptcha_widget_div { width: 440px; margin-top: 2em; } #recaptcha_response_field { border-color: #dad7d0 !important; padding: 5px; outline: none; } #recaptcha_response_field:focus { border-color: #adaba6 !important; } .faux-file-field { padding: 10px 0; } /* TOGGLE */ #toggle .nav-tabs { height: 48px; border-bottom: 1px solid #666; margin: 1.5em 0; padding: 0 10px; } #toggle .nav-tabs a { position: relative; display: inline-block; background: none !important; border: none; height: 48px; line-height: 48px; padding: 1px 25px; } #toggle .nav-tabs a.active { background: none !important; border-left: 1px solid #666; border-right: 1px solid #666; border-top: 1px solid #666; border-bottom: 1px solid #ecebe8; border-radius: 4px 4px 0 0; padding: 0 25px; color: #000; } #toggle .nav-tabs a:hover { background: none !important; color: #2b2b2b !important; } #toggle .nav-tabs a.active:hover { color: #2b2b2b !important; } /* MY CASES */ table.mycases { width: 100%; border: 1px solid #dad7d0; border-collapse: collapse; border-spacing: 1px; } table.mycases thead th { border-bottom: 2px solid #a09d96; padding: 10px; font-weight: bold; font-size: .8em; text-align: left; color: #2b2b2b; } table.mycases tbody tr:nth-child(odd) { background-color: #fff; } table.mycases tbody tr:nth-child(even) { background-color: #f3f2ee; } table.mycases tbody td { border-bottom: 1px solid #dad7d0; padding: 8px 10px; vertical-align: top; border-collapse: collapse; -ms-word-break: break-all; word-break: break-all; word-break: break-word; line-height: 1.5em; font-size: .8em; } table.mycases tbody td td { border: none; } /* COMMON */ h1,h2,h3,h4,h5,h6 { color: #2b2b2b; cursor: default; } hr { border-top: 1px solid #c7c5bf; border-bottom: none; height: 1px; margin: 20px 0; overflow: hidden; } .pill-new { display: inline-block; background: #51c0df; border-radius: 12px; vertical-align: super; padding: 0 8px; line-height: 16px; font-weight: 300; font-size: 11px; color: #fff; cursor: default; } .bluebox { background: #d9edf7; border: 1px solid #bce8f1; border-radius: 3px; margin: 2em 0; padding: 1em; color: #31708f; } .pic-full { border: 1px solid #a09d96; width: 100%; } .view-more:link, .view-more:visited { /* color: #66625b; */ } b,strong { color: #2b2b2b; } .clear { clear: both; } .mt0 { margin-top: 0 !important; } /* MEDIA QUERIES ---------------------------------------------------------- */ @media only screen and (max-width: 479px) { body > header { min-height: 200px; } body > header h1 { font-size: 64px; } body > header .addthis-logo { width: 32px; } body > header #support-search #q:focus { widows: 240px; } body > header .question-small { display: none !important; } .content-title h2, .content-title h3 { font-size: 2em; } .topic-block, .topic-block-narrow { width: 100%; } #support-main, #support-side { width: 100%; padding: 15px; } #post-question-submit { padding: 0 32px; } body > footer .btn-getstarted { position: relative; top: 10px; right: auto; left: 0; float: none; } } </style>  <style type="text/css"> /* LINK COLOR */ a{ color: # !important; } /* BODY STYLES */ body{ font-family: Lucida Grande,Verdana,Arial,sans-serif !important; background: #F4F4F4 !important; color: #000000 !important; } .ui-autocomplete a:hover, .ui-autocomplete a.ui-state-hover, li.featured a, .highlight { background: #FFFAE1 !important; background-color: #FFFAE1 !important; } #support-main h5 a, #toggle .active { background: #E5E5E5 !important; color: #535353 !important; } #support-main .dashboard h5 a:hover, #toggle a:hover { background: #254689 !important; color: #ffffff !important; } #toggle a { background: #ffffff !important; } #form label.invalid { color: #FF0000 !important; } /* HEADER BACKGROUND COLOR */ #company-header{ background: #000000 !important; } /* TITLE BACKGROUND COLOR */ #support-header{ background: #E5E5E5 !important; } #support-header h2{ text-shadow: 0 1px 0 #ffffff !important; } #breadcrumbs{ color: #000000 !important; } /* FORM BACKGROUND COLOR */ .support-body, .question-body, #form, .pagination, .reply, .condensed{ background: #ffffff !important; } /* TEXT COLOR */ p{ font: 14pt Lucida Grande,Verdana,Arial,sans-serif !important; color: #535353 !important; } /* HEADING TEXT COLOR */ h2, h3, h4, h5{ color: #000000 !important; font-family: Lucida Grande,Verdana,Arial,sans-serif !important; } .ui-autocomplete{ background: #ffffff !important; font: 10pt Lucida Grande,Verdana,Arial,sans-serif !important; } .ui-autocomplete .article-autocomplete-subject{ color: #254689 !important; font: 10pt Lucida Grande,Verdana,Arial,sans-serif !important; } .article-autocomplete-body{ color: #666666 !important; font: 10pt Lucida Grande,Verdana,Arial,sans-serif !important; font-size: 90% !important; } .support-search-big #support-search-submit, #question_submit, #email_submit, #chat_submit, #answer_submit{ background: # url(/web/20140702135856im_/http://support.addthis.com/customer/portal/articles/765015-frequently-asked-questions) !important; color: # !important; } .support-search-big{ background: #E5E5E5 !important; } /* Override for jquery spinner position */ .ui-autocomplete-loading { background-position: 85% !important; } </style> <style type="text/css"> /* CUSTOM CSS OVERRIDES */ body { position: relative; background: #ecebe8; margin: 0; padding: 0; font-family: "lato","helvetica neue",helvetica,arial,sans-serif; font-size: 16px; font-weight: 300; color: #66625b; } a:link, a:visited { font-family: "lato","helvetica neue",helvetica,arial,sans-serif !important; text-decoration: none; -webkit-transition: all 0.3s ease; -moz-transition: all 0.3s ease; transition: all 0.3s ease; font-weight: 300; color: #f8694d; } a:hover { text-decoration: underline; color: #d7492e; } h2, h3, h4, h5 { font-family: "lato","helvetica neue",helvetica,arial,sans-serif !important; color: #2b2b2b !important; margin-bottom: 20px !important; cursor: default; } div, p, li { font-family: "lato","helvetica neue",helvetica,arial,sans-serif !important; color: #66625b; } b,strong { color: #2b2b2b; } input[type="submit"] { background: #FE6D4C; border: none; border-radius: 4px; height: 64px; line-height: 64px; outline: none; margin: 0 auto; padding: 0 80px; font-weight: 300; font-size: 24px; color: #fff; cursor: pointer; -webkit-transition: all 0.2s ease; -moz-transition: all 0.2s ease; transition: all 0.2s ease; } input[type="submit"]:hover { background: #e75a3a; } .support-body, .question-body, #form, .pagination, .reply, .condensed { background: none !important; } </style>  </head> <body> <div id="flash" class="flash_html"><div class="agent_notifier_msg a-flash flash_notice"> </div> </div> <header> <a class="addthis-logo" href="//web.archive.org/web/20140702135856/http://www.addthis.com/" title="AddThis">AddThis</a> <div class="header-right"> <form action="/web/20140702135856/http://support.addthis.com/customer/portal/articles/search" method="get" id="support-search" class="support-search-small"> <input id="q" maxlength="100" name="q" type="text" value=""/> <div id="question-mask" class="question-small">Enter a search term here.</div> <input id="support-search-submit" type="submit" value="Search"/> </form> </div> <div class="container page-title"> <h1><a href="/web/20140702135856/http://support.addthis.com/" title="AddThis Support">Support</a></h1> </div> </header> <div id="company-support-portal"> <div class="wrapper">   <div id="support-main" class="support-main"> <div id="breadcrumbs"> <a href="/web/20140702135856/http://support.addthis.com/">Home</a> &rsaquo; <a href="/web/20140702135856/http://support.addthis.com/customer/portal/topics/174668-getting-started/articles">Getting Started</a> &rsaquo; Frequently Asked Questions </div> <div class="support-body"> <div class="content article"> <div class="title"> <h3>Frequently Asked Questions</h3> <div class="addthis_toolbox addthis_default_style addthis_32x32_style"> <a class="addthis_button_preferred_1"></a> <a class="addthis_button_preferred_2"></a> <a class="addthis_button_preferred_3"></a> <a class="addthis_button_compact"></a> </div> </div> <div class="article-content"> <a name="what_is_addthis"></a> <h4>What is AddThis?</h4> <p>AddThis is the world's largest content sharing platform. We provide tools that make it easier share content across the social web, and provides publishers with increased traffic and in-depth analytics.</p> <h4>How does it work?</h4> <p>AddThis provides publishers with a small amount of HTML and Javascript code that displays sharing tools on pages and captures information about their usage.</p> <a name="cost"></a> <h4>How much does AddThis cost?</h4> <p>Nothing! AddThis is absolutely free for anyone to install on their website or blog.</p> <a name="is_there_more"></a> <h4>Can AddThis provide me with more than just sharing tools?</h4> <p>Yes, AddThis provides <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/features/analytics">social analytics</a>, <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/features/follow-tools">tools to help measure followers</a> in your social channels, and more. Check out our <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/features">Features</a> page for more details.</p> <a name="analytics_only"></a> <h4>Can I just use AddThis analytics without using AddThis sharing tools?</h4> <p>Absolutely. By including our client API Javascript library on your pages, you can track third-party buttons like Facebook Like and Google +1, audience interests, and even <a href="https://web.archive.org/web/20140702135856/http://support.addthis.com/customer/portal/articles/381254-address-bar-sharing-analytics">address bar sharing</a>. We'd suggest trying our fully-customizable <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/features">sharing tools</a>, but if analytics is all you want you can <a href="https://web.archive.org/web/20140702135856/https://www.addthis.com/get/just-analytics">get AddThis for Just Analytics</a>.</p> <a name="make_my_own"></a> <h4>Why not just make my own sharing tool?</h4> <p>Because AddThis offers so much more! AddThis is THE easy, one-stop shop for sharing tools that help your visitors share anything to anyone, anywhere. We maximize the distribution of your content and traffic brought to your site by integrating with over 300 services all over the world. Our personalization tools make it easy to offer the right sharing services to the right user at the right time. Finally, we'll synthesize that sharing activity to help you understand your audience and how they're interacting with your content.</p> <a name="have_to_register"></a> <h4>Do I have to register for social networks to use AddThis tools?</h4> <p>You do not have to register for the social networks to use our sharing tools. However, to use our follow tools you'll need to register for the social networks you want people to follow you on.</p> <a name="third_party_buttons"></a> <h4>Can I add a Facebook Like button to my AddThis toolbox? How about a Tweet button from Twitter?</h4> <p>Absolutely. Our goal is to provide one place to find all your favorite sharing tools. You can easily add a <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/features/facebook-like-button">Facebook Like</a> or <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/features/tweet-button">Twitter Tweet</a> button to your AddThis tool with one line of code. Check out our <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/features/sharing-tools">sharing tools</a> features page, or get complete documentation in our <a href="https://web.archive.org/web/20140702135856/http://support.addthis.com/customer/portal/articles/381263-addthis-client-api">Client API</a> help document to learn how to add these buttons to your sharing tool.</p> <a name="ideas"></a> <h4>I have a great idea for AddThis! Where can I send it?</h4> <p>We'd love to hear your feedback. You can post your ideas or feedback <a href="https://web.archive.org/web/20140702135856/http://support.addthis.com/customer/portal/questions/new">here</a> or <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/contact">contact us</a>. Please note that any feedback you provide becomes the property of AddThis (our lawyer made us say that.) For more information, check out the Feedback section of our <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/tos">Terms of Service</a>).</p> <a name="traffic"></a> <h4>Can you handle the traffic from my very popular web site?</h4> <p>Absolutely! We use multiple global CDNs which allow us to serve even the most popular sites.</p> <a name="codecache"></a> <h4>Can my company host the AddThis button code?</h4> <p>As a publisher, you are allowed to self host or cache the code for the AddThis button on your website in accordance our <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/tos">Terms of Service</a>. <a href="https://web.archive.org/web/20140702135856/http://support.addthis.com/customer/portal/articles/381225-code-caching">Read more</a></p> <h4>What data does AddThis collect and why?</h4> <p>At AddThis we are concerned about your privacy and disclose our collection, use and sharing policies in our <a href="https://web.archive.org/web/20140702135856/http://www.addthis.com/privacy">Privacy Policy</a>.</p> <a name="accessibility"></a> <h4>Is AddThis accessible?</h4> <p>Accessibility is very important to us. Our sharing buttons and menus are keyboard-navigable and screen-reader friendly, and we've designed our analytics reports to provide supplementary data to those who can't view charts and graphs.</p> <a name="compatible-browsers"></a> <h4>What browsers are supported by AddThis?</h4> <p>AddThis is supported the following browsers:</p> <ul> <li>Google Chrome (latest version)</li> <li>Safari (latest version)</li> <li>Firefox (latest version)</li> <li>Internet Explorer 7, 8 & 9</li> <li>Opera (latest version)</li> </ul>   <p><em>Note:</em> Some AddThis features may not work correctly in Internet Explorer 6, which we no longer support. We recommend that you <a href="https://web.archive.org/web/20140702135856/http://windows.microsoft.com/en-US/internet-explorer/products/ie/home" target="_blank">upgrade your browser</a>.<br/>  </p> <h4>Does AddThis interfere with SEO?</h4> <p>Our click and address bar tracking codes use URL fragments rather than query parameters. Because search engines consider these browser-only commands they're ignored for indexing purposes. If a particular link gets a lot of traffic from, say, a Reddit post and has an anchor on it that anchor might appear in the search results, but that's how the click and address bar tracking tags are supposed to work to track which instances of shares are most popular. More information on <a href="https://web.archive.org/web/20140702135856/http://support.addthis.com/customer/portal/articles/381252-click-tracking">click tracking is available here</a> and information about <a href="https://web.archive.org/web/20140702135856/http://support.addthis.com/customer/portal/articles/381254-address-bar-sharing-analytics">address bar tracking is available here</a>.</p> <div class="meta">Last Updated: Jun 30, 2014 01:03PM EDT</div> </div> <div id="rate_article_container" style="display:none;"> <div id="rate_article"> <div> <a href="https://web.archive.org/web/20140702135856/http://support.addthis.com/customer/en/portal/articles/765015/rate?rating=1" class="rate_link" data-method="post" data-remote="true" rel="nofollow"> Yes </a> <span> I found this article helpful </span> </div> <div class="rate-link-down"> <a href="https://web.archive.org/web/20140702135856/http://support.addthis.com/customer/en/portal/articles/765015/rate?rating=0" class="rate_link" data-method="post" data-remote="true" rel="nofollow"> No</a> <span> I did not find this article helpful </span> </div> </div> </div> <script> $(document).ready(function() { $.get('/customer/en/portal/articles/765015/is_rateable.json', function(json) { if (json.is_rateable) { $("#rate_article_container").show(); } }); }); </script> </div> </div>  <div id="footer"> <br/> <a href="https://web.archive.org/web/20140702135856/http://www.desk.com/">Customer service software</a> powered by Desk.com </div> </div>   <div id="support-side">   <h3>General Topics</h3> <div class="kb"><a href="/web/20140702135856/http://support.addthis.com/customer/portal/topics/174668-getting-started/articles">Getting Started</a></div> <div class="kb"><a href="/web/20140702135856/http://support.addthis.com/customer/portal/topics/57025-plugins-for-blogs-cms/articles">Plugins for Blogs & CMS</a></div> <div class="kb"><a href="/web/20140702135856/http://support.addthis.com/customer/portal/topics/38604-customizing-addthis/articles">Customizing AddThis</a></div> <div class="kb"><a href="/web/20140702135856/http://support.addthis.com/customer/portal/topics/57074-buttons-counters/articles">Buttons & Counters</a></div> <div class="kb"><a href="/web/20140702135856/http://support.addthis.com/customer/portal/topics/38611-understanding-analytics/articles">Analytics</a></div> <div class="kb"><a href="/web/20140702135856/http://support.addthis.com/customer/portal/topics/90823-accounts-settings/articles">Accounts & Settings</a></div> <div class="kb"><a href="/web/20140702135856/http://support.addthis.com/customer/portal/topics/132578-toolbars/articles">Sharing Tools and Toolbars</a></div> <div class="kb"> </div> <h3>Developers</h3> <div class="api"><a href="/web/20140702135856/http://support.addthis.com/customer/portal/articles/381262-addthis-api-and-sdks">API and SDK Overview</a></div> <div class="api"><a 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