Using the product - Elsevier Product Insights for Customers Support Center

<!DOCTYPE html> <html lang="en-GB"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"/> <meta name="author" content="Elsevier"> <meta name="msvalidate.01" content="07F3B1BE4722E46C4C133E84B660C733" /> <meta name="google-site-verification" content="woieZOfrYLFVL8DUY0QJtJMq5i7S5D4uDzYay4gHrWU" /> <meta name="tdm-reservation" content="1"> <meta name="tdm-policy" content="https://www.elsevier.com/tdm/tdmrep-policy.json"> <meta name="robots" content="NOINDEX,NOFOLLOW"> <meta name="description" content=""> <link rel="apple-touch-icon" sizes="57x57" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_57x57.png"> <link rel="apple-touch-icon" sizes="114x114" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_114x114.png"> <link rel="apple-touch-icon" sizes="72x72" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_72x72.png"> <link rel="apple-touch-icon" sizes="144x144" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_144x144.png"> <link rel="apple-touch-icon" sizes="60x60" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_60x60.png"> <link rel="apple-touch-icon" sizes="120x120" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_120x120.png"> <link rel="apple-touch-icon" sizes="76x76" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_76x76.png"> <link rel="apple-touch-icon" sizes="152x152" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_180x180.png"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_192x192.png" sizes="192x192"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_160x160.png" sizes="160x160"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_96x96.png" sizes="96x96"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_16x16.png" sizes="16x16"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_32x32.png" sizes="32x32"> <link href="https://fonts.googleapis.com/css?family=Lato" rel="stylesheet"> <title>Using the product - Elsevier Product Insights for Customers Support Center</title>  <link rel="search" type="application/opensearchdescription+xml" title="Home Search" href="/ci/browserSearch/desc/https%3A%2F%2Fservice.elsevier.com%2Fapp%2Fanswers%2Flist%2Fkw%2F%7BsearchTerms%7D/Home+Search/Home+Search/%2Feuf%2Fassets%2Fimages%2Ficons%2Ffavicon_browserSearchPlugin.ico"/> <style type='text/css'> </style> <base href='https://service.elsevier.com/euf/generated/optimized/1732184529/themes/elsevier/'/> <link href='/euf/generated/optimized/1732184529/templates/elsevier.themes.elsevier.SITE.css' rel='stylesheet' type='text/css' media='all'/> <style type="text/css">  </style> <script>window.caughtErrors = [];window.onerror = function(msg, file, line, col, error) {window.caughtErrors.push({msg: msg,file: file,line: line,col: col,error: error,readyState: (document.readyState ? document.readyState : 'unknown'),caughtEarly: true});};</script> <script> ;(function(win, doc, style, timeout) { var STYLE_ID = 'at-body-style'; function getParent() { return doc.getElementsByTagName('head')[0]; } function addStyle(parent, id, def) { if (!parent) { return; } var style = doc.createElement('style'); style.id = id; style.innerHTML = def; parent.appendChild(style); } function removeStyle(parent, id) { if (!parent) { return; } var style = doc.getElementById(id); if (!style) { return; } parent.removeChild(style); } addStyle(getParent(), STYLE_ID, style); setTimeout(function() { removeStyle(getParent(), STYLE_ID); }, timeout); }(window, document, "body {opacity: 0 !important}", 3000)); </script> <script src='//assets.adobedtm.com/4a848ae9611a/dfecfa1f6904/launch-576a26794a92.min.js' async></script> <style> #aa-globalheader-search { margin-bottom: 0 } .inform_your_decisions > div { margin-bottom: 30px; } .inform_your_decisions svg { height: 30px; margin-bottom: 7px; } .small-block-grid-3 a { color: #e9711c; } .small-block-grid-3 a:hover { color: #007398; } </style> <script src="../base/javascript/stacktrace.min.js" async></script> </head> <body class="yui-skin-sam yui3-skin-sam supporthub"> <div id="rn_SkipLinks_5" class="rn_SkipLinks"> <a class="accessibility-skip" href="#siteSearch" data-skip="search">Skip to search</a> <a class="accessibility-skip" href="#mainContent" data-skip="content">Skip to main content</a> </div> <div class="off-canvas-wrap" data-offcanvas> <div class="inner-wrap push-row-first"> <header id="gh-cnt" class="gh-reduce-v-space"> <div id="gh-main-cnt" class="u-flex-center-ver u-position-relative gh-sides-padding"> <a href="/app/home/supporthub/E-PIC/" id="gh-branding" class="u-flex-center-ver"> <img src="../base/header/tree.svg" alt="Elsevier Logo" class="gh-logo"/> <img src="../base/header/elsevier_wordmark.svg" alt="Product Wordmark" class="gh-wordmark gh-elsevier-wordmark">    </a> <div id="gh-nav-cnt" class="u-flex-center-ver"> <nav aria-label="links" class="gh-nav gh-nav-links gh-nav-h"> <ul class="gh-nav-list u-list-reset"> <li class="gh-nav-item gh-move-to-spine"> <a class="anchor button-link-primary gh-nav-action anchor-external-link" href="https://e-pic.elsevier.com/" target="_blank" data-location="headerProductLink"> <span class="anchor-text"> Visit E-PIC </span> </a> </li> </ul> </nav> </div> <div id="gh-mobile-menu" class="" data-location="spineIconContainer"> <div class="gh-hamburger u-fill-grey7 u-margin-left-m"> <button class="button-link button-medium u-flex-center-ver button-link-primary" data-location="closedSpineIcon" aria-label="Toggle mobile menu" aria-expanded="false" type="button"> <svg class="gh-hamburger-svg-el gh-hamburger-closed" role="img" aria-hidden="true" height="18" width="40"> <path d="M0 14h40v2H0zm0-7h40v2H0zm0-7h40v2H0z"></path> </svg> </button> </div> <div id="gh-overlay" class="u-overlay u-display-none" role="button" tabindex="-1"></div> <div id="gh-drawer" aria-label="Mobile menu" class="" role="navigation"> <header id="gh-drawer-header" class="u-padding-s-xs text-s"> <div class="gh-hamburger u-margin-left-s"> <button class="button-link button-medium u-flex-center-ver button-link-primary" aria-label="Toggle mobile menu" aria-expanded="true" type="button"> <svg xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" class="gh-hamburger-open" width="20" height="20" viewbox="0 0 20 20"> <rect x="9.01" y="-2.95" width="1.97" height="25.91" transform="translate(9.86 -4.29) rotate(45)"></rect> <rect x="9.01" y="-2.95" width="1.97" height="25.91" transform="translate(24 9.86) rotate(135)"></rect> </svg> </button> </div> </header> <div id="gh-mob-inst-cnt"> </div> <nav aria-label="links" class="gh-nav gh-nav-links gh-nav-v"> <ul class="gh-nav-list u-list-reset"> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action anchor-external-link" href="https://e-pic.elsevier.com/" target="_blank" data-location="spineProductLink"> <span class="anchor-text"> Visit E-PIC </span> </a> </li> <li class="gh-nav-item"> <h2 class="u-clr-grey4 u-margin-bottom-s gh-lbl">Categories</h2> <div id="rn_LeftNavigation_7" class="rn_LeftNavigation-spine"> <nav id="secondary-nav-spine" class="spinecatlist"> <ul class="not-enum side-nav-spine gh-dd-nav"> <li data-location="releaseNotesPage"> <a href="/app/release_notes/supporthub/E-PIC/" class="anchor gh-nav-action"> Release Notes </a> </li> <li class="gh-nav-item" ><a href="/app/answers/list/c/10543/supporthub/E-PIC/" data-location="categoryList_1spine" class="anchor gh-nav-action"><span class="anchor-text">Access</span></a></li><li class="gh-nav-item menu-item-active" aria-current="true"><a href="/app/answers/list/c/10546/supporthub/E-PIC/" data-location="categoryList_2spine" class="anchor gh-nav-action"><span class="anchor-text">Using the product</span></a></li> </ul> </nav> </div> </li> <li class="gh-nav-item"> <h2 class="u-clr-grey4 u-margin-bottom-s gh-lbl">Contact Us</h2> <ul class="gh-dd-nav u-margin-bottom-m"> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="/app/contact/supporthub/E-PIC/"> <span class="anchor-text" data-location="spineContactOption_email"> Email </span> </a> </li> </ul> </li> </ul> </nav> </div> </div> </div> <div id="gh-sub-header" class="u-flex-center-ver gh-sides-padding gh-move-to-spine"></div> </header> <div class="gh-sides-padding"> <h2> <a href="/app/home/supporthub/E-PIC/" id="gh-site-title" data-location="supportHubTitle"> Elsevier Product Insights for Customers Support Center </a> </h2> </div> <div id="rn_UserInfoDialog_8" class="rn_UserInfoDialog rn_Hidden"> <div id="rn_UserInfoDialog_8_UserInfoContent"> <div id="rn_UserInfoDialog_8_UserInfoErrorMessage"></div> <p id="rn_UserInfoDialog_8_UserInfoDescription" class="rn_UserInfoDescription">To post social content, you must have a display name. The page will refresh upon submission. Any pending input will be lost.</p> <form id="rn_UserInfoDialog_8_UserInfoForm" onsubmit="return false;"> <label for="rn_UserInfoDialog_8_DisplayName" id="rn_UserInfoDialog_8_DisplayName_Label" class="rn_Label">Display Name <span class="rn_Required" aria-label="Required"> *</span> </label> <input id="rn_UserInfoDialog_8_DisplayName" type="text" maxlength="80" name="CommunityUser.DisplayName" autocorrect="off" autocapitalize="off"/> </form> </div> </div> <div class="container-form-search standout"> <div class="row"> <div class="columns medium-9 medium-offset-3" id="siteSearch"> <div id="rn_Search_11" class="rn_Search"> <form id="rn_Search_11_SearchForm" class="search"> <input type="hidden" name="p" value="0" id="rn_Search_11_SearchProduct"> <div class="row"> <div class="medium-5 large-4 columns"> <label for="rn_Search_11_SearchCategory" id="rn_Search_11_SearchCategory_label" class="sr-only"> Category </label> <select name="c" title="Category" id="rn_Search_11_SearchCategory" aria-label="search scope"> <option value="0"> All Topics </option> <option value="10543" > Access </option> <option value="10546" selected> Using the product </option> </select> </div> <div class="medium-7 large-8 columns"> <input type="search" name="kw" placeholder="Search" data-location="searchBar" id="rn_Search_11_SearchField" value="" aria-label="Search"> <button class="search-button" data-location="searchButton" id="rn_Search_11_Submit" type="submit" aria-label="Submit Search"> <span class="icon-gizmo-search"></span> </button> </div> </div> </form> </div> </div> </div>  </div> <div class="clearfix"></div> <main role="main" class="maincontent" id="mainContent">  <div class="row"> <div class="leftRnCol columns medium-3"> <div id="rn_LeftNavigation_13" class="rn_LeftNavigation"> <nav id="secondary-nav" > <ul class="not-enum side-nav"> <li data-location="releaseNotesPage"> <a href="/app/release_notes/supporthub/E-PIC/" class="anchor gh-nav-action"> Release Notes </a> </li> <li class="gh-nav-item" ><a href="/app/answers/list/c/10543/supporthub/E-PIC/" data-location="categoryList_1" class="anchor gh-nav-action">Access</a></li><li class="gh-nav-item menu-item-active" aria-current="true"><a href="/app/answers/list/c/10546/supporthub/E-PIC/" data-location="categoryList_2" class="anchor gh-nav-action">Using the product</a></li> </ul> </nav> </div> </div> <div class="columns medium-9 border"> <div class="columns medium-12"> <div id="rn_PageContent" class="rn_AnswerList"> <div class="rn_Padding"> <h2 class="rn_ScreenReaderOnly">Search Results</h2> <h2>Using the product</h2> <div id="search-results-div"> <h4 class="style2" data-location="resultsTitle"> 3 results for '' </h4> </div> <div id="rn_MultilineExtended_14" class="rn_MultilineExtended rn_Multiline"> <div id="rn_MultilineExtended_14_Alert" role="alert" class="rn_ScreenReaderOnly"></div> <div id="rn_MultilineExtended_14_Loading"></div> <div id="rn_MultilineExtended_14_Content" class="rn_Content"> <article class="answer-result"> <h4 data-location="answerListTitle_1" data-answerposition="1" data-answerid="27675" > <a href='/app/answers/detail/a_id/27675/c/10546/supporthub/E-PIC//session/L3RpbWUvMTczMjM4MTA3NC9nZW4vMTczMjM4MTA3NC9zaWQvZlVXcUFYSTJFT1BWTTVLNHpETnVnMlVFd1RYYjJRdkdNbVlsN0tRRHVwWVRCNzhhUjQxYlhVczJ6MkxmXzBYVzZaTlp4UUwwTnNuY0ltY2xOODhsWXdPS3g3RGF0dVB0QnJRNWVLNFRCRjRrWUxzdWhhT1VxQTFBJTIxJTIx'>I believe I’ve identified a harmful error in an Elsevier product. How can I let Elsevier know?</a> </h4> <small>Last updated on August 13, 2024</small> <p data-location="answerListSummary_1"> If you are experiencing an error whilst using an Elsevier product, please contact us using the details on this page. </p> <p data-answerposition="1" data-answerid="27675"> <a href="/app/answers/detail/a_id/27675/c/10546/supporthub/E-PIC/" class="read-more" data-location="answerListViewAnswer_1"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_2" data-answerposition="2" data-answerid="36225" > <a href='/app/answers/detail/a_id/36225/c/10546/supporthub/E-PIC//session/L3RpbWUvMTczMjM4MTA3NC9nZW4vMTczMjM4MTA3NC9zaWQvZlVXcUFYSTJFT1BWTTVLNHpETnVnMlVFd1RYYjJRdkdNbVlsN0tRRHVwWVRCNzhhUjQxYlhVczJ6MkxmXzBYVzZaTlp4UUwwTnNuY0ltY2xOODhsWXdPS3g3RGF0dVB0QnJRNWVLNFRCRjRrWUxzdWhhT1VxQTFBJTIxJTIx'>E-PIC User Guide</a> </h4> <small>Last updated on July 01, 2024</small> <p data-location="answerListSummary_2"> This E-PIC User Guide explores managing research tools, staying ahead, and empowering research using Elsevier – Product Insights for Customers. E-PIC User Guide </p> <p data-answerposition="2" data-answerid="36225"> <a href="/app/answers/detail/a_id/36225/c/10546/supporthub/E-PIC/" class="read-more" data-location="answerListViewAnswer_2"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_3" data-answerposition="3" data-answerid="36729" > <a href='/app/answers/detail/a_id/36729/c/10546/supporthub/E-PIC//session/L3RpbWUvMTczMjM4MTA3NC9nZW4vMTczMjM4MTA3NC9zaWQvZlVXcUFYSTJFT1BWTTVLNHpETnVnMlVFd1RYYjJRdkdNbVlsN0tRRHVwWVRCNzhhUjQxYlhVczJ6MkxmXzBYVzZaTlp4UUwwTnNuY0ltY2xOODhsWXdPS3g3RGF0dVB0QnJRNWVLNFRCRjRrWUxzdWhhT1VxQTFBJTIxJTIx'>ClinicalKey E-PIC User Guide</a> </h4> <small>Last updated on July 01, 2024</small> <p data-location="answerListSummary_3"> This ClinicalKey E-PIC User Guide outlines best practices for generating reports that provide a comprehensive view into your organization’s content usage. </p> <p data-answerposition="3" data-answerid="36729"> <a href="/app/answers/detail/a_id/36729/c/10546/supporthub/E-PIC/" class="read-more" data-location="answerListViewAnswer_3"> Read more </a> </p> </article> </div> </div> <div class="rn_Paginator rn_BasicPaginator rn_Paginator rn_Hidden"> <a href="/app/answers/list/page/0/c/10546/supporthub/e-pic//session/L3RpbWUvMTczMjM4MTA3NC9nZW4vMTczMjM4MTA3NC9zaWQvZlVXcUFYSTJFT1BWTTVLNHpETnVnMlVFd1RYYjJRdkdNbVlsN0tRRHVwWVRCNzhhUjQxYlhVczJ6MkxmXzBYVzZaTlp4UUwwTnNuY0ltY2xOODhsWXdPS3g3RGF0dVB0QnJRNWVLNFRCRjRrWUxzdWhhT1VxQTFBJTIxJTIx" data-location="backPageButton" class="rn_Hidden"> Previous </a> <span class="rn_PageLinks"> <span class="rn_CurrentPage" data-location="currentAnswerListPage"> 1 </span> </span> <a href="/app/answers/list/page/2/c/10546/supporthub/e-pic//session/L3RpbWUvMTczMjM4MTA3NC9nZW4vMTczMjM4MTA3NC9zaWQvZlVXcUFYSTJFT1BWTTVLNHpETnVnMlVFd1RYYjJRdkdNbVlsN0tRRHVwWVRCNzhhUjQxYlhVczJ6MkxmXzBYVzZaTlp4UUwwTnNuY0ltY2xOODhsWXdPS3g3RGF0dVB0QnJRNWVLNFRCRjRrWUxzdWhhT1VxQTFBJTIxJTIx" class="rn_Hidden" data-location="forwardPageButton"> Next </a> </div> </div> </div> </div> </div> </div> </main> <footer class="footer-main"> <div class="row expand"> <div class="medium-12 columns"> <a class="els-footer-elsevier" href="http://www.elsevier.com/" rel="nofollow" target="_blank"> <span class="ccs-icon svg-wordmark-non-solus" aria-label="Elsevier"> <span class="svg-text">Elsevier</span> </span> </a> <div class="footer-content"> <p class="footer-links"> <a href="https://www.elsevier.com/legal/elsevier-website-terms-and-conditions" data-location="termsAndConditions"> Terms and Conditions </a> <a href="https://www.elsevier.com/legal/privacy-policy" data-location="privacy"> Privacy Policy </a> <button class="ot-sdk-show-settings">Cookie Settings</button> </p> <p> Copyright ©2024 Elsevier, its licensors, and contributors. All rights are reserved, including those for text and data mining, AI training, and similar technologies. </p> </div> <a class="els-footer-relx" href="http://www.relx.com/" rel="nofollow" target="_blank"> <span class="ccs-icon svg-wordmark-relx-group" aria-label="RELX Group" data-location="relx"> <span class="svg-text">RELX Group</span> </span> </a> </div> </div> </footer> </div> </div>  <script src="../base/javascript/vendor/jquery2.1.4.min.js"></script> <script src="../base/javascript/vendor/jqueryui.1.11.4.min.js"></script> <script src="../base/javascript/vendor/modernizr2.8.3.min.js"></script> <script src="../base/javascript/vendor/foundation5.5.3.min.js"></script> <script> jQuery(document).ready(function($) { Foundation.global.namespace = ''; $(document).foundation(); }); var rejectedCookies = false; // Wait till window is loaded before trying as otherwise gets messed up by Adobe async loading window.addEventListener("load", () => { window.OptanonWrapper = function () { // Auto reject cookies if ?no-cookies=1 is set. const urlParams = new URLSearchParams(window.location.search); if (urlParams.get('no-cookies') === '1' && !rejectedCookies) { rejectedCookies = true; OneTrust.RejectAll(); } // Call Digital Assistant wrapper if it exists if (window.OptanonWrapperDA) { window.OptanonWrapperDA(); } // Call Engagement Engine wrapper if it exists if (window.OptanonWrapperEE) { window.OptanonWrapperEE(); } } }); </script> <script src="../base/javascript/tkcfunctions.js"></script> <script src="../base/javascript/webflow.js"></script> <script src="/cc/localisation/messages"></script> <script src="../base/javascript/globalbranding.js"></script> <script src="../base/javascript/validate.js"></script> <script src="../base/javascript/knowledge.js"></script>  <script> pageData = {"event":"pageLoad","page":{"businessUnit":"ELS:OPS:GCS","cmsName":"","productName":"RN","environment":"prod","language":"en","loadTimestamp":1732381073.8818,"name":"E-PIC:category","type":"HP-HL","noTracking":"false","productAppVersion":"oracle","secondaryProductName":"mi"},"visitor":{"ipAddress":"8.222.208.146","accessType":"rn:anon_guest"}}; if (typeof performance !== "undefined" && typeof performance.now !== "undefined") { pageData.page.loadTime = Math.round(performance.now()).toString(); } else { pageData.page.loadTime = ''; } try { window.appData = window.appData || []; window.appData.push(pageData); } catch(e) { console.warn("There was an error loading or running Adobe DTM:\r\n ", e); } </script>  <script>var YUI_config={"fetchCSS":false,"modules":{"RightNowTreeView":"/euf/core/3.9/js/4.299/min/modules/ui/treeview.js","RightNowTreeViewDialog":"/euf/core/3.9/js/4.299/min/modules/ui/treeviewdialog.js","RightNowTreeViewDropdown":"/euf/core/3.9/js/4.299/min/modules/ui/treeviewdropdown.js"},"lang":["en-GB","en-US"],"injected":true,"comboBase":"//elsevier5.widget.custhelp.com/ci/cache/yuiCombo/","groups":{"gallery-treeview":{"base":"/rnt/rnw/yui_3.18/gallery-treeview/","modules":{"gallery-treeview":{"path":"gallery-treeview-min.js"}}}}};</script> <script type="text/javascript" src="/euf/core/3.9/js/4.299/min/RightNow.js"></script> <script type="text/javascript" src="/euf/generated/optimized/1732184529/templates/elsevier.32ab524eb89d20ac25e497fdaacd0e10.js"></script> <script type="text/javascript" src="/euf/generated/optimized/1732184529/pages/answers/list.e743ccb95f466403129f5597fad62c99.js"></script> <script> /* <![CDATA[ */ RightNow.Env=(function(){var _props={module:'standard',coreAssets:'/euf/core/3.9/',yuiCore:'/rnt/rnw/yui_3.18/',profileData:{"isLoggedIn":false,"previouslySeenEmail":null}};return function(prop){return _props[prop];};})();RightNow.Interface.setMessagebase(function(){return {"ATTRIBUTES_LC_LBL":"attributes","ATTRIBUTE_HAVENT_SPECIFIED_VALID_IT_LBL":"Value for '%s' attribute is a number and you haven't specified a valid value for it.","BACK_LBL":"Back","BEG_DIALOG_PLS_DISMISS_DIALOG_BEF_MSG":"Beginning of dialogue. Please dismiss dialogue before continuing","CHANGED_LBL":"Changed","CLOSE_CMD":"Close","COL_SAVE_ED_ERR_L_INV_E_PERMISSIONS_MSG":"Widget changes could not be saved due to errors while saving. Please check the file permissions.","DIALOG_LBL":"dialogue","DIALOG_PLEASE_READ_TEXT_DIALOG_MSG_MSG":"Dialogue. Please read text above for dialogue message","END_DIALOG_PLS_DISMISS_DIALOG_BEF_MSG":"End of dialogue. Please dismiss dialogue before continuing","ERROR_LBL":"Error","ERRORS_LBL":"Errors","ERROR_PCT_S_LBL":"Error: %s","ERROR_REQUEST_ACTION_COMPLETED_MSG":"There was an error with the request and the action could not be completed.","ERR_SUBMITTING_FORM_DUE_INV_INPUT_LBL":"There was an error submitting the form, due to invalid input","ERR_SUBMITTING_SEARCH_MSG":"There was a problem with your request. Please change your search terms and try again.","HELP_LBL":"Help","INFORMATION_LBL":"Information","INFORMATION_S_LBL":"Information: %s","OK_LBL":"OK","PCT_S_ATTRIB_REQD_HAVENT_VALUE_MSG":"The '%s' attribute is required and you haven't specified a value for it.","PG_COL_SAVE_ED_ERR_L_INV_E_PERMISSIONS_MSG":"Widget changes of page could not be saved due to errors while saving. Please check the page file permissions.","REVEALED_DISP_TB_DD_OP_ADDTL_T_EXPOSED_MSG":"Note: The widget, when revealed, can be inspected, but you may need to perform additional actions for it to be exposed.","SOME_INST_ID_BUT_SEE_ITS_SATTRIBUTESS_MSG":"Some or all instances of this widget are hidden, but you can see its %sattributes%s.","SUCCESS_S_LBL":"Success: %s","TEMPL_COL_SAVE_ED_ERR_INV_TEMPL_PRMSSNS_MSG":"Widget changes of template could not be saved due to errors while saving. Please check the template file permissions.","THIS_WIDGET_HAS_NO_ATTRIBUTES_MSG":"This widget has no attributes.","THIS_WIDGET_HAS_NO_VIEW_LBL":"This widget has no view","VAL_PCT_S_ATTRIB_MINIMUM_VAL_ACCD_MSG":"Value for '%s' attribute is too small. The minimum value accepted is %s, but the value received was %s.","VAL_PCT_S_ATTRIB_MAX_VAL_ACCD_PCT_S_MSG":"Value for '%s' attribute is too large. The maximum value accepted is %s, but the value received was %s.","VIEW_ATTRIBUTES_LBL":"View Attributes","WARNING_LBL":"Warning","WARNING_S_LBL":"Warning: %s","WIDGET_CHANGES_ERRORS_WILL_IGNORED_MSG":"Widget changes with errors will be ignored.","THERE_PROB_REQ_ACTION_COULD_COMPLETED_MSG":"There was a problem with the request and the action could not be completed."};}); RightNow.Interface.setConfigbase(function(){return {"DE_VALID_EMAIL_PATTERN":"^((([-_!#$%&'*+\/=?^~`{|}\\w]+(\\.[.]?[-_!#$%&'*+\/=?^~`{|}\\w]+)*)|(\"[^\"]+\"))@[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*(\\.[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*)+[; ]*)$","CP_HOME_URL":"overview\/elsevier\/","CP_FILE_UPLOAD_MAX_TIME":300,"OE_WEB_SERVER":"service.elsevier.com","SUBMIT_TOKEN_EXP":30};}); RightNow.Url.setParameterSegment(5); RightNow.Url.setSession('L3RpbWUvMTczMjM4MTA3NC9nZW4vMTczMjM4MTA3NC9zaWQvZlVXcUFYSTJFT1BWTTVLNHpETnVnMlVFd1RYYjJRdkdNbVlsN0tRRHVwWVRCNzhhUjQxYlhVczJ6MkxmXzBYVzZaTlp4UUwwTnNuY0ltY2xOODhsWXdPS3g3RGF0dVB0QnJRNWVLNFRCRjRrWUxzdWhhT1VxQTFBJTIxJTIx'); RightNow.Event.setNoSessionCookies(true); RightNow.Interface.Constants = {"API_VALIDATION_REGEX_EMAIL":"((([-_!#$%&'*+\/=?^~`{|}\\w]+([.][-_!#$%&'*+\/=?^~`{|}\\w]*)*)|(\"[^\"]+\"))@[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*(\\.[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*)+[;, ]*)+"}; YUI().use('event-base',function(Y){Y.on('domready',function(){var n=RightNow.namespace,W=RightNow.Widgets,c='createWidgetInstance'; n('Custom.Widgets.reports.MultilineExtended').templates={"displayResults":"<% for (var i = 0; i < data.length; i++) { %><p> <span class=\"rn_Element1\"><%= data[i][0] %><\/span> <small>Last updated on <%= data[i][3] %><\/small> <span class=\"rn_Element3\"><%= data[i][2] %><\/span> <span><small><a href=\"\/app\/answers\/detail\/a_id\/<%= data[i][4] %><%= appended %>\">Find out more<\/a><\/small><\/span><\/p><% } %>","view":"<h1>Bla<\/h1>"}; W.setInitialWidgetCount(6); W[c]({"i":{"c":"SkipLinks","n":"SkipLinks","w":5},"a":{"show_search":true},"j":[]},'W10=','fUWrK4MoW3hNAKw1rBTleTqihbWQGkzZLuX2morSWEqSrPoq3XBV5_EECTPhSM4N0GQzLnEAjvc~BU2J2MwHMBYAqP9FYBvzybcF4lZ_cD4c7s43TAqH9nq8n6wY8Gz_4U_XN5B16spJc!',1732381074,'SkipLinks_5','custom/navigation/SkipLinks','Custom.Widgets.navigation.SkipLinks','5','ZlVNRHNqQWpzOXIxbmNaYTNlQkpDZG1nZnZhWUc3YW9sRnVTTVgzTXR3dDNlS185SEdyZ3BQZHBXMnFxbzBNUWF2cnJUSVo3dn5wUE5MSEFtNjVTZjMyVUtLb2Q3TjBrektZdXZDNUNEcUlPcVN5MlFKbGQ2WTVxb0xJemJrNER0YmhtbldXWnJEQTlGUlV2c2I2THRYd2p4MXdUNXgxVHdG'); W[c]({"i":{"c":"GlobalHeader","n":"GlobalHeader","w":6},"a":[],"j":[]},'W10=','fUNMAHqZX~9Lkdz8sD~0JLYszkfaY30iwDwVLz~~kT0GM0uncW6lWitxknBH1MTx3y8vQ~HVLjz1MIIIo3MgJUr8zAp_1N~Mx45xVF_4zOf1di9QVNcRRx1laAVHZbLCUvySyD3kzBl6M!',1732381074,'GlobalHeader_6','custom/navigation/GlobalHeader','Custom.Widgets.navigation.GlobalHeader','6','ZlUxeHZkakJGRjZYdn5FWGp6flJvbXYwcEJTNmpvNVhNbVdTSmROM0RnRG1jY1pKRjJwMnFhclU5UEJfUXF3aDVmWEYwdEhPcWJwNDliN1ljZnVwNklBfnFBWWpXNUlpWEdkfkJXSEp1M3pUOFFGQkFncHpoU1B1SzNYR1ZzRFZGQW9wS0I0M0pLZm5nU0lMSVlUfnJxTzZVSWlyYzlSQ1hU'); W[c]({"i":{"c":"UserInfoDialog","n":"UserInfoDialog","w":8},"a":{"display_on_page_load":false,"show_social_warning":true,"label_dialog_title":"Additional information needed","label_submit_button":"Finish","label_cancel_button":"Cancel","label_form_description":"To post social content, you must have a display name.","label_social_form_description":"To post social content, you must have a display name. The page will refresh upon submission. Any pending input will be lost.","label_display_name":"Display Name","label_incorrect_display_name":"Incorrect Display Name","create_social_user_ajax":"\/ci\/ajaxRequest\/createSocialUser","id":"userinfo"},"j":[]},'W10=','fUt2aCVHPLY~MJW6CYlYerKWluQtcgPH2mK~eMMYI3SQtanWV6H9N7sgGXayUbVY7eWluKCbTbEdjkaP169IkAOdSQVWgReSkC5GuQTSl9Rts6JMmgLJj4keqWeXVaRw9nujkStz8iyoc!',1732381076,'UserInfoDialog_8','standard/user/UserInfoDialog','RightNow.Widgets.UserInfoDialog','8','ZlUzREdpQThlbEVQfjQ3Q0hNVWhuQ00zX01TVWtCUEdUSFJLbERwSHQxT21DZDY1R2N5aW9GVXB0MHdJYmNVQ3RCeWN0eTd3M09QfjJSeEt5YX5sdDllWGJtM1VDUzhZME1MTWdLTGY5cEtXYVd3QndpbVRKS1IyVDFIMFRYZ0l2TVJKdmFkOGNLaWNIMmMzeXYySTFLWElBT3VGNlk3UTVl'); W[c]({"i":{"c":"Search","n":"Search","w":11},"a":{"report_page_url":"\/app\/answers\/list","placeholder":"Search support center"},"j":{"supportHub":"E-PIC"}},'W10=','fUWqHEerRBN1IM7nOiKcTH0iPMMR4TeXCT7DtmYKQkaCLw35ujdwk6RQ4zK6innNMRe8cRfoP1MPXnIfSd6~rNC0muM3Bca3wFQYxQRfa4ZBQ4eBquBoQS1I_G8_VV9H7eFxM9D4i6mJo!',1732381076,'Search_11','custom/navigation/Search','Custom.Widgets.navigation.Search','11','ZlU4ckpoalVDS2s3RUxqaGxTfmRNRlFsMXAwYzVoenN6eUF_OWNpZHFIRXpUSGIzU1BHckYybjk2Q0lEUjJRNE9sakN0YjNtNGFnOUpZdWFwMlRqcWF4WFYxUkxieVpwUVhUNEIwazdtQzc5fnoyempEQWh1U3k4b0pLbk5GUFdKT0lLOHNGQXk5aUFKZm04WGkxWGpyeF9lQ0J3MzJ_MDJK'); W[c]({"i":{"c":"MultilineExtended","n":"MultilineExtended","w":14},"a":{"products":14222,"show_contacts_on_no_results":true,"per_page":null,"report_id":124957,"truncate_size":200,"highlight":true,"label_screen_reader_search_success_alert":"Your search is complete","label_screen_reader_search_no_results_alert":"Your search returned no results","add_params_to_url":"kw,p,c,supporthub,products,role","hide_when_no_results":false,"max_wordbreak_trunc":null,"date_format":"short","static_filter":"","hide_empty_columns":true,"hide_columns":""},"j":{"filters":{"recordKeywordSearch":true,"no_truncate":true,"searchType":{"filters":{"rnSearchType":"searchType","fltr_id":5,"data":5,"oper_id":1,"report_id":124957},"type":"searchType"},"keyword":{"filters":{"rnSearchType":"keyword","data":"","report_id":124957},"type":"keyword"},"p":{"filters":{"rnSearchType":"menufilter","searchName":"map_prod_hierarchy","report_id":124957,"data":["10524,14222"],"oper_id":10,"fltr_id":2}},"c":{"filters":{"fltr_id":3,"oper_id":10,"optlist_id":12,"report_id":124957,"rnSearchType":"menufilter","data":["10546"]},"type":"map_cat_hierarchy","report_default":"~any~"},"page":1},"format":{"truncate_size":200,"max_wordbreak_trunc":null,"emphasisHighlight":true,"dateFormat":"short","urlParms":"\/c\/10546\/supporthub\/E-PIC\/"},"r_tok":"ZlVHTUxyZkNGZ0xFRFVPcWY1bV9kTzF5WExHWWk2UWhPQ3RWYWV2X1pkRFQ5RG5MWkZ0U1BtUGNZflpmfkVqYjBpUnRtZGpaNjVUUlBTcm5UTTdwNWthdjVlSnYwTFJGQmY5b3hqT0FVOGVCanBJaWp2bmZLU0lyTUVMSVB5ZEN2eFczVlhpTlZ0YWlta1BSWFRaMlhvUjFJNXpMel9Ra2lf","error":null,"appendedparameters":"\/c\/10546\/supporthub\/E-PIC\/","keyword":"","num_results":3,"categories":["10546"],"previous_search_term":""}},'W10=','fUsdMuKnsZX6o7zE5gbPk1G1l3SfALSgsxpYYadLWzcVaM4RZnR4oRK9LJ0NizTZZzIkThsPWnNbTspwiyIjCX5gg1ObVveY8~yTfUZHNaf7RoszSzDSJpp20ChojPvuQ5z~LckEJvFa8!',1732381076,'MultilineExtended_14','custom/reports/MultilineExtended','Custom.Widgets.reports.MultilineExtended','14','ZlVpX3pCQVR4Wk0xfjFHcUt3cGo5azVDR1RrdlpKd09QeGhTbmRzR0N1Q1p6WlVYRDB1R35zcDJXM1lja0pWQ3NET3pJRTUzMGhvUWIwalJxTjNOdGRHfnJsT2REM25SWDZldG00eFR5alRiVExvakE1djZQOWs2VHM0cURvQ1dVbGpnRWVEeH5xXzBRcX5RblBubDkxRjVoTVpnODV_SmRS'); W[c]({"i":{"c":"AdobeAnalytics","n":"AdobeAnalytics","w":18},"a":{"lang":"en-GB"},"j":[]},'W10=','fUd7AObL4ZOQnhO9oUaFqtz7GmgXGTLuEIRgNgSZIvGUQmqA9ety0SvUBLuUcMerYI21~2lPxFx26HlLX_4O43GbV3yfxKlY5pr0oouhrRo2LtSbpnBcjmKenoIp9GzByBsOuI3lRZFpc!',1732381076,'AdobeAnalytics_18','custom/reporting/AdobeAnalytics','Custom.Widgets.reporting.AdobeAnalytics','18','ZlVPOEtiQWgxbHdZRWNneFRlYWdaanZWZGFGeDlHbldwc0M4N08zZTJaS2lSbkJ0a3BJeFF6NTBQQ2dfR0hGcTI5VTZiSn5rRDF3SmVOVVpKZ194YzNLZFM5QzlJNmREcm5paFJJV1JKVmZiQ0RiRGJOYjJzVkZzZ181SmJUbFE2QnlTMFo0b3lmT0ZtM01STVhzb3loWlN5OE05SkxXY2Qy'); })}); /* ]]> */ </script> <script type="text/javascript"> var _rnq=_rnq||[];_rnq.push({"s":"_sABa9Rq","uh":"9abb8884","uc":"service.elsevier.com\/app\/answers\/list\/c\/10546","b":"ca41811","i":"elsevier:elsevier5","f":"rnw","p":"Customer Portal","v":"24.5.0.1-b299-sp4","th":"www.rnengage.com"}); (function(e){var b,d,a=document.createElement("iframe"),c=document.getElementsByTagName("script");a.src="javascript:false";a.title="Action Capture";a.role="presentation";(a.frameElement||a).style.cssText="position:absolute;width:0;height:0;border:0";c=c[c.length-1];c.parentNode.insertBefore(a,c);try{b=a.contentWindow.document}catch(f){d=document.domain,a.src="javascript:var d=document.open();d.domain='"+d+"';void(0);",b=a.contentWindow.document}b.open()._l=function(){for(var a;e.length;)a=this.createElement("script"), d&&(this.domain=d),a.src=e.pop(),this.body.appendChild(a)};b.write('<head><title>Action Capture</title></head><body onload="document._l();">');b.close()})(["https://www.rnengage.com/api/e/ca41811/e.js","//www.rnengage.com/api/1/javascript/acs.js"]); </script></body> </html>

CINXE.COM

Using the product - Elsevier Product Insights for Customers Support Center