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Sydney Help Centre - Linkt
<!DOCTYPE HTML> <html class="supports-no-js theme--linktds" id="html-tag" data-theme="linktds" lang="en-AU"> <head><script src="/a-Rubarbin-thought-mine-Accomes-do-nights-thery-" async></script> <title>Sydney Help Centre - Linkt</title> <!-- Hot fix for jquery.smartbanner styles preload start --> <style> #smartbanner { position: absolute; left: 0; top: -82px; border-bottom: 1px solid #e8e8e8; width: 100%; height: 78px; font-family: "Helvetica Neue", sans-serif; background: -webkit-linear-gradient(top, #f4f4f4 0%, #cdcdcd 100%); background-image: -moz-linear-gradient(top, #F4F4F4 0%, #CDCDCD 100%); -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.5); box-shadow: 0 1px 2px rgba(0, 0, 0, 0.5); z-index: 9998; -webkit-font-smoothing: antialiased; overflow: hidden; -webkit-text-size-adjust: none; } #smartbanner, html.sb-animation { -webkit-transition: all 0.3s ease; } #smartbanner .sb-container { margin: 0 auto; } #smartbanner .sb-close { position: absolute; left: 5px; top: 10px; display: block; 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href="/etc.clientlibs/digitalselfservice/clientlibs/clientlib-common-components.lc-e4578cbc54b1920c269819f836520f92-lc.min.css" type="text/css"> <div id="dataAemMode" data-mode="DISABLED"></div> <div id="dataMyloAuthAccountURL" data-url="/content/mylo/en_au/content/my"></div> <div id="dataMyloAuthCookieName" data-name="mylodss"></div> <div id="dataMyloAuthLogoutAPIURL" data-url="/bin/api/dss/logoutuser"></div> <div id="dataSignOutButtonRedirectURL" data-url="/content/linkt/en_au/content/home"></div> <div class="headernavcontainer"> <div class="mdc-top-app-bar mdc-top-app-bar"> <div class="mdc-top-app-bar__row"> <div id="mainNavPagesCheck" data-mode="mainNavPagesMoreThanZero"></div> <div id="mainNavPagesCheck" data-mode="mainNavPagesMoreThanZero"></div> <section class="mdc-top-app-bar__section mdc-top-app-bar__section--align-start section-left"> <div class="nav-drawer-link-wrapper logoSection"> <button class="nav-drawer-link mdc-icon-button material-icons mdc-top-app-bar__navigation-icon--unbounded"> menu </button> </div> <div class="desktop-logo"> <span class="mdc-top-app-bar__title"> <a href="/sydney.html"> <img class="logo-main" src="/content/dam/linkt/common/logo/logo-header-linkt.svg" alt="Linkt Logo"/></a> </span> </div> <!-- desktop location menu --> <div class="menu-container mdc-menu-surface--anchor locSwitchSectionDiv"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="location" class="menu-button mdc-button mdc-button--touch locationswitch-trigger"> <div class="mdc-button__ripple"></div> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-button__label">Sydney</span> <i class="material-icons mdc-button__icon" aria-hidden="true">arrow_drop_down</i> <div class="mdc-button__touch"></div> </button> </div> <div id="locationSwitcherContainerId" class="locationSwitcherContainer"> <div class="ls-content"> <div class="ls-title">Choose your location</div> <div class="ls-desc">Toll options vary depending on your location</div> <div> <div class="ls-locations"> <ul class="mdc-list" role="menu" aria-hidden="true" aria-orientation="vertical" tabindex="-1"> <li class="mdc-list-item"> <a href="/help/melbourne.html"> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-list-item__text">Melbourne, VIC</span> </a> </li> <li class="mdc-list-item"> <a href="/help/brisbane.html"> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-list-item__text">Brisbane, QLD</span> </a> </li> </ul> </div> </div> </div> </div> </div> <!-- end desktop location menu --> </section> <section class="app-bar-large mdc-top-app-bar__section mdc-top-app-bar__section--align-end"> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="Accounts and passes" class="menu-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <span class="mdc-button__label">Accounts and passes</span> <i class="material-icons mdc-button__icon" aria-hidden="true">arrow_drop_down</i> <div class="mdc-button__touch"></div> </button> </div> <div class="mdc-menu mdc-menu-surface"> <ul class="mdc-list" role="menu" aria-hidden="true" aria-orientation="vertical" tabindex="-1"> <a href="/accounts-and-passes/open-an-account/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Open an account</span> </li> </a> <a href="/accounts-and-passes/buy-a-pass/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Buy a pass</span> </li> </a> <a href="/accounts-and-passes/linktgo/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Explore the LinktGO app</span> </li> </a> <a href="/accounts-and-passes/help-me-choose/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Help me choose</span> </li> </a> <a href="/accounts-and-passes/rewards/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Rewards</span> </li> </a> </ul> </div> </div> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <a href="/pay-for-tolls/sydney.html"> <button class="menu-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <span class="mdc-button__label">Pay for tolls</span> <div class="mdc-button__touch"></div> </button> </a> </div> </div> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="Using toll roads" class="menu-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <span class="mdc-button__label">Using toll roads</span> <i class="material-icons mdc-button__icon" aria-hidden="true">arrow_drop_down</i> <div class="mdc-button__touch"></div> </button> </div> <div class="mdc-menu mdc-menu-surface"> <ul class="mdc-list" role="menu" aria-hidden="true" aria-orientation="vertical" tabindex="-1"> <a href="/using-toll-roads/toll-calculator/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Toll calculator</span> </li> </a> <a href="/using-toll-roads/trip-compare/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Trip Compare</span> </li> </a> <a href="/using-toll-roads/about-sydney-toll-roads/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">About Sydney toll roads</span> </li> </a> <a href="/using-toll-roads/news/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">News</span> </li> </a> <a href="/using-toll-roads/safety/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Safety and sustainability</span> </li> </a> <a href="/using-toll-roads/traffic-and-roadworks/sydney.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Traffic and roadworks</span> </li> </a> </ul> </div> </div> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <button id="btn-help" data-menu-id="help" class="menu-button mdc-button mdc-button--touch helpnav-trigger"> <div class=" mdc-button__ripple"></div> <img class="button-icon help-icon" src="/content/dam/mylo/images/header-footer/nav-icons/help-question.svg" alt="Help icon" aria-hidden="true"/> <span class="mdc-button__label">Help</span> <div class="mdc-button__touch"></div> </button> </div> </div> <div class="menu-container mdc-menu-surface--anchor" id="loggedInState"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="account" class="menu-button mdc-icon-button" aria-expanded="false" aria-label="my-account-menu"> <img class="button-icon account-icon" src="/content/dam/mylo/images/header-footer/nav-icons/mob-logged-in.svg" alt="Logged In icon"/> </button> </div> <div class="mdc-menu mdc-menu-surface menu-account"> <div class="greeting" aria-hidden="true" tabindex="-1" id="loggedInUserFName"> Hi </div> <ul class="mdc-list dark" role="menu" aria-hidden="false" aria-orientation="vertical" tabindex="0"> <li class="mdc-list-item" tabindex="0"> <a href="/my"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/account-home-light.svg" alt="Account Home icon" aria-hidden="true"/> <span class="mdc-list-item__text">Account Home</span> </a> </li> <li class="mdc-list-item" tabindex="0"> <a href="/my/personal-details"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/personal-details-light.svg" alt="My details icon" aria-hidden="true"/> <span class="mdc-list-item__text">My details</span> </a> </li> <hr/> <li class="mdc-list-item logout-trigger" tabindex="0"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg" alt="Sign Out icon" aria-hidden="true"/> <span class="mdc-list-item__text">Sign Out</span> </li> </ul> </div> </div> <div class="button-container" id="unauthState"> <a href="/login"> <button class="mdc-button mdc-button--unelevated"> <div class="mdc-button__ripple"></div> <span class="mdc-button__label">Log in</span> </button> </a> </div> </section> <aside class="mdc-drawer mdc-drawer--modal"> <div class="mdc-drawer__content"> <div class="drawer-header"> <a href="/"> <img class="logo-main" src="/content/dam/linkt/common/logo/logo-header-linkt.svg" alt="Linkt Logo"/> </a> </div> <nav class="mdc-list dark" id="authAside"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <hr/> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </nav> <nav class="mdc-list"> <div class="mdc-custom-list-expand" data-menu-id="menu-expand-mobile-unauth-0"> <a class="mdc-list-item mdc-custom-list-toggle" data-menu-id="menu-expand-mobile-unauth-0" href="#"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Accounts and passes</span> <i class="material-icons mdc-list-item__graphic" aria-hidden="true">arrow_drop_down</i> </a> <div class="mdc-custom-list-expand__inner"> <a class="mdc-list-item" href="/accounts-and-passes/open-an-account/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Open an account</span> </a> <a class="mdc-list-item" href="/accounts-and-passes/buy-a-pass/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Buy a pass</span> </a> <a class="mdc-list-item" href="/accounts-and-passes/linktgo/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Explore the LinktGO app</span> </a> <a class="mdc-list-item" href="/accounts-and-passes/help-me-choose/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Help me choose</span> </a> <a class="mdc-list-item" href="/accounts-and-passes/rewards/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Rewards</span> </a> </div> </div> <a class="mdc-list-item" tabindex="0" href="/pay-for-tolls/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Pay for tolls</span> </a> <div class="mdc-custom-list-expand" data-menu-id="menu-expand-mobile-unauth-2"> <a class="mdc-list-item mdc-custom-list-toggle" data-menu-id="menu-expand-mobile-unauth-2" href="#"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Using toll roads</span> <i class="material-icons mdc-list-item__graphic" aria-hidden="true">arrow_drop_down</i> </a> <div class="mdc-custom-list-expand__inner"> <a class="mdc-list-item" href="/using-toll-roads/toll-calculator/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Toll calculator</span> </a> <a class="mdc-list-item" href="/using-toll-roads/trip-compare/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Trip Compare</span> </a> <a class="mdc-list-item" href="/using-toll-roads/about-sydney-toll-roads/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">About Sydney toll roads</span> </a> <a class="mdc-list-item" href="/using-toll-roads/news/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">News</span> </a> <a class="mdc-list-item" href="/using-toll-roads/safety/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Safety and sustainability</span> </a> <a class="mdc-list-item" href="/using-toll-roads/traffic-and-roadworks/sydney.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Traffic and roadworks</span> </a> </div> </div> </nav> </div> <div class="mdc-drawer--closebutton"> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/cross-icon.svg" alt=""/> </div> </aside> <div class="mdc-drawer-scrim"></div> <section class="app-bar-small mdc-top-app-bar__section mdc-top-app-bar__section--align-end"> <!-- mobile location menu --> <div class="menu-container mdc-menu-surface--anchor mlocSwitchSectionDiv"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="location-mobile" class="menu-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-button__label">NSW</span> <div class="mdc-button__touch"></div> </button> </div> <div class="mdc-menu mdc-menu-surface menu-account"> <div> <div class="ls-content"> <div class="ls-title">Choose your location</div> <div class="ls-desc">Toll options vary depending on your location</div> <div> <div class="ls-locations"> <ul class="mdc-list" role="menu" aria-hidden="true" aria-orientation="vertical" tabindex="-1"> <li class="mdc-list-item"> <a href="/help/melbourne.html"> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-list-item__text">Melbourne, VIC</span> </a> </li> <li class="mdc-list-item"> <a href="/help/brisbane.html"> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-list-item__text">Brisbane, QLD</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> <!-- end mobile location menu --> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <button id="btn-help-mobile" data-menu-id="help" class="menu-button mdc-button mdc-button--touch helpnav-trigger"> <div class="mdc-button__ripple"></div> <img class="button-icon help-icon" src="/content/dam/mylo/images/header-footer/nav-icons/help-question.svg" alt="Help icon" aria-label="Help"/> <div class="mdc-button__touch"></div> </button> </div> </div> <div class="menu-container mdc-menu-surface--anchor" id="loggedInMobState"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="account_mobile" class="menu-button mdc-icon-button" aria-expanded="false" aria-label="my-account-menu"> <img class="button-icon account-icon" src="/content/dam/mylo/images/header-footer/nav-icons/mob-logged-in.svg" alt="Logged In icon"/> </button> </div> <div class="mdc-menu mdc-menu-surface menu-account"> <div class="greeting" aria-hidden="true" tabindex="-1" id="loggedInUserFName"> Hi </div> <ul class="mdc-list dark" role="menu" aria-hidden="false" aria-orientation="vertical" tabindex="0"> <li class="mdc-list-item" tabindex="0"> <a href="/my"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/account-home-light.svg" alt="Account Home icon" aria-hidden="true"/> <span class="mdc-list-item__text">Account Home</span> </a> </li> <li class="mdc-list-item" tabindex="0"> <a href="/my/personal-details"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/personal-details-light.svg" alt="My details icon" aria-hidden="true"/> <span class="mdc-list-item__text">My details</span> </a> </li> <hr/> <li class="mdc-list-item logout-trigger" tabindex="0"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg" alt="/content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg icon" aria-hidden="true"/> <span class="mdc-list-item__text">Sign Out</span> </li> </ul> </div> </div> <div id="unauthMobState" class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <a href="/login"> <button class="menu-button mdc-icon-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <img class="mdc-list-item__graphic button-icon account-icon" src="/content/dam/mylo/images/header-footer/nav-icons/mob-logged-out.svg" alt="Logged Out icon"/> </button> </a> </div> </div> </section> </div> </div> <div class="help-nav-content"> <div id="funnelback" tabindex="-1" role="main" class="funnelback-concierge"> <div class="header-search__common" style="height: auto; display: block"> <form action="/site-search-results/sydney" style="height: 70px"> <div class="input-container"> <label class="mdc-text-field mdc-text-field--filled mdc-text-field--with-leading-icon 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value="aFZZQW42SHhVWHlicjQybVdXc1U"/> <input name="search-collection" type="hidden" id="search-collection" value="linkt"/> <input name="search-url" type="hidden" id="search-url" value="https://transurban-search.clients.funnelback.com/s/suggest.json"/> <input name="results-url" type="hidden" id="results-url" value="https://transurban-search.clients.funnelback.com/s/search.html"/> <input name="popular-params" type="hidden" id="popular-params" value="conciergesydney&profile=linkt_web_sydney"/> <input name="search-profile" type="hidden" id="search-profile" value="linkt_web_sydney"/> <input name="drop-down-nos" type="hidden" id="drop-down-nos" value="5"/> <input name="siteSearch" type="hidden" id="siteSearch"/> <input name="searchFilterDomain" type="hidden" id="searchFilterDomain" value="/site-search-results/sydney"/> <button href="#" class="fn_btn-go header-search__submit btn btn--primary vhidden" type="submit"> <span class="icon--theme icon--medium icon--search" style="background-image: none"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"> <path class="fill" d="M31.284 27.812l-7.176-7.175a13.204 13.204 0 10-3.472 3.471l7.176 7.176a2.455 2.455 0 003.472-3.472zM7.337 19.068a8.296 8.296 0 1111.732 0 8.305 8.305 0 01-11.732 0z"> </path> </svg> </span> </button> </form> <div class="autocomplete-suggestions-new"> <h4 class="popular-searches"> Popular searches </h4> <div class="autocomplete-suggestion-search"></div> <div class="autocomplete-popular-container"> <!--<sly data-sly-list.popSearchList=""> <div class="autocomplete-suggestion-popular"> <a href=""> <span class="helper-text-primary"></span> </a> </div> </sly>--> </div> <div class="autocomplete-suggestions-categories" style="display: block"> <h4>Help categories</h4> <div class="autocomplete-suggestions-categories-row"> <a href="/help/toll-payments/sydney.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-tollinvoices.svg" alt="Payments and toll notices icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Payments and toll notices </div> </a> <a href="/help/travelling-toll-roads/sydney.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-tags.svg" alt="Travelling on toll roads icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Travelling on toll roads </div> </a> <a href="/help/accounts-billing/sydney.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-manageaccount.svg" alt="Accounts and billing icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Accounts and billing </div> </a> <a href="/help/security/sydney.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-security.svg" alt="Scams and fraud icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Scams and fraud </div> </a> <a href="/help/cashback-and-rebates/sydney.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-payments.svg" alt="Cashback and rebates icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Cashback and rebates </div> </a> <a href="/help/support-services/sydney.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/helping-hands.svg" alt="Support services icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Support services </div> </a> <div class="autocomplete-suggestions-help"> <span class="icon--theme icon--small icon--home" style="background-image: none"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-home.svg" alt="Go to help icon"/> </span> <span class="label"> <a href="/help/sydney.html" class="inline autocomplete-suggestions-help-link">Go to help</a> </span> </div> </div> </div> </div> </div> </div> </div> <div class="side-nav-background"></div> <div class="side-navigation--outer"> <div class="side-navigation"> <div class="side-nav-elements"> <nav class="nav-elements"> <div role="list"> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> </div> <hr/> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </nav> </div> </div> </div> </div> <script src="/etc.clientlibs/digitalselfservice/clientlibs/clientlib-common-components.lc-753e39a3887b69308e2e10bc44e43799-lc.min.js"></script> </div> </div> </div> </div> </div> </div> <div> </div> <div> </div> <div> </div> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="layout-grid responsivegrid aem-GridColumn aem-GridColumn--default--12"><div class="layout l-one-column cf aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="content-header-wrapper aem-GridColumn aem-GridColumn--default--12"><div class="module module--content-header"> <div class="module__content l-full-width"> <div class="content-header"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> </div></div> <div class="content-container-wrapper aem-GridColumn aem-GridColumn--default--12"> <div class="content-container cf"> <div class="content-column"> <div id="main" tabindex="-1" role="main" class="main"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="customSearchBannerV2 aem-GridColumn aem-GridColumn--default--12"><div class="content-banner content-banner__new content-banner--large fn_content-banner--search content-banner--search content-banner--no-stack content-banner--bg-theme content-banner--white content-banner--h-align-center" style="background-color: #0E893C;"> <div class="content-banner__wrapper __new"> <div class="content-banner__image-container --repeat-no --size-contain --anchor-bottom-left" style="background-image: url('/content/dam/linkt/help/banners/background-primary.svg')"></div> <div class="content-banner__content-container"> <div class="content-banner__content-wrapper"> <div class="content-banner__title"> <span class="h1" style="color: ;">How can we help?</span> </div> <form name="" action="/site-search-results/sydney.html"> <div class="content-banner__search-field-container"> <div class="ctrl-holder"> <label class="vh" for="searchInput">searchInput</label> <input name="q" id="searchInput" title="searchInput" class="text search-input" type="text" placeholder="Search for help"/> </div> <button type="submit" class="search-submit"> <span class="text">Search</span> <span class="icon icon--search" data-grunticon-embed="icon"></span> </button> </div> </form> <div class="search-terms__container"> <div class="search-terms__text"> <span style="color: ;">Popular searches in Sydney:</span> </div> <div class="chip__wrapper--theme-secondary"> <a href="https://www.linkt.com.au/site-search-results/sydney?q=tags&siteSearch=%252Fcontent%252Flinkt%252Fen_au%252Fcontent" class="chip__item" style="background-color: ; color: ">Tags</a> </div> <div class="chip__wrapper--theme-secondary"> <a href="https://www.linkt.com.au/site-search-results/sydney?q=cashback&siteSearch=%252Fcontent%252Flinkt%252Fen_au%252Fcontent" class="chip__item" style="background-color: ; color: ">Cashback</a> </div> <div class="chip__wrapper--theme-secondary"> <a href="https://www.linkt.com.au/help/security/sydney" class="chip__item" style="background-color: ; color: ">Scam messages</a> </div> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="richContentContainer aem-GridColumn aem-GridColumn--default--12"> <p data-emptytext="Rich Content Container" class="cq-placeholder"></p> <div class="module module--padded-top-s module--padded-bottom-l " style="background-color:#f3f3f3; background-image: url(""); background-repeat: repeat-x; "> <div class="module__content l-padding"> <!-- START grid module content --> <!-- START grid container --> <div class="grid fn_grid"> <!-- grid__column--width-M-N determines column width, where--> <!-- N: width units of the row --> <!-- M: width units of the column --> <div class="grid__row fn_grid-row "> <div class="gridItem section"> <div class="grid__column fn_grid-column grid__column--width-1-4"> <!-- start: column content--> <!-- end: column content--> </div> </div> <div class="gridItem section"> <div class="grid__column fn_grid-column grid__column--width-2-4"> <!-- start: column content--> <div class="richtext section"><div class="module module--rich-text "> <div class="module__content l-padding"> <div class="rich-text "> <h1 style=" text-align: left; "><br /> Browse articles by category</h1> </div> </div> </div> </div> <div class="supportLinksCard section"> <div data-analytics-track="supportLinksCard" data-component="SupportLinksCard" data-json-author="{"categoryTitle":"Payments and toll notices","categoryIcon":"icon--notice","expand":null,"hideTitle":null,"categoryLink":"https://www.linkt.com.au/help/toll-payments/sydney","subCategories":[{"subCategoryTitle":"Pay for travel","articles":[{"title":"Ways to pay for your toll road travel","link":"https://www.linkt.com.au/help/toll-payments/payment-options/sydney"},{"title":"How to pay for a one-off trip","link":"https://www.linkt.com.au/help/toll-payments/pay-one-off-trip/sydney"},{"title":"Opening an account","link":"https://www.linkt.com.au/help/toll-payments/how-do-i-open-an-account/sydney"},{"title":"Difficulty paying for your tolls","link":"https://www.linkt.com.au/help/toll-payments/hardship/sydney"},{"title":"Buying a pass","link":"https://www.linkt.com.au/help/toll-payments/buying-a-pass/sydney"},{"title":"Paying with BPAY or cash","link":"https://www.linkt.com.au/help/toll-payments/bpay-and-cash/sydney"},{"title":"If you used a toll road with someone else's vehicle","link":"https://www.linkt.com.au/help/toll-payments/borrowed-vehicles/sydney"}]},{"subCategoryTitle":"About toll invoices and notices","articles":[{"title":"What is a toll invoice or toll notice?","link":"https://www.linkt.com.au/help/toll-payments/why-have-i-received-a-toll-invoice/sydney"},{"title":"What does a WestConnex toll notice look like?","link":"https://www.linkt.com.au/help/toll-payments/westconnex-toll-notice/sydney"},{"title":"Information about toll invoices for visitors ","link":"https://www.linkt.com.au/help/toll-payments/information-for-visitors/sydney"},{"title":"Avoid future toll invoices","link":"https://www.linkt.com.au/help/toll-payments/avoid-future-toll-invoices/sydney"}]},{"subCategoryTitle":"Pay a toll invoice or notice","articles":[{"title":"Why can't I pay old toll notices online?","link":"https://www.linkt.com.au/help/toll-payments/why-cant-i-pay-old-toll-notices-online/sydney"},{"title":"Paying a toll invoice or demand notice","link":"https://www.linkt.com.au/help/toll-payments/paying-a-toll-invoice-or-demand-notice/sydney"},{"title":"What happens if I don't pay my toll invoice or demand notice?","link":"https://www.linkt.com.au/help/toll-payments/non-payment-of-a-toll-invoice-or-demand-notice/sydney"},{"title":"I have a NorthConnex toll notice or infringement notice. How do I pay?","link":"https://www.linkt.com.au/help/toll-payments/i-have-a-northconnex-toll-notice-or-infringement-notice/sydney"},{"title":"Find outstanding toll invoices and demand notices","link":"https://www.linkt.com.au/help/toll-payments/find-outstanding-toll-invoices-or-demand-notices/sydney"}]},{"subCategoryTitle":"Overdue toll invoices and notices","articles":[{"title":"Why have I received an email or SMS reminder about an unpaid toll notice?","link":"https://www.linkt.com.au/help/toll-payments/why-have-i-received-an-overdue-toll-notice-reminder/sydney"},{"title":"Why have I received a letter from a debt collection agency?","link":"https://www.linkt.com.au/help/toll-payments/why-have-i-received-a-letter-from-a-debt-collection-agency/sydney"},{"title":"Overdue and unpaid toll invoices","link":"https://www.linkt.com.au/help/toll-payments/unpaid-toll-invoice/sydney"},{"title":"I've received a Westlink M7 debt collection letter, what should I do?","link":"https://www.linkt.com.au/help/toll-payments/overdue-toll-letter-debt-collection-westlinkm7/sydney"}]},{"subCategoryTitle":"Transfer or dispute toll invoices and notices","articles":[{"title":"How to transfer a Linkt toll invoice or demand notice to an account with another toll operator?","link":"https://www.linkt.com.au/help/toll-payments/transferring-a-toll-invoice-or-demand-notice-to-another-operator/sydney"},{"title":"Transfer a toll invoice to an account","link":"https://www.linkt.com.au/help/toll-payments/transfer-to-account/sydney"},{"title":"If you buy a pass but still receive a toll invoice","link":"https://www.linkt.com.au/help/toll-payments/toll-invoice-with-pass/sydney"},{"title":"If you received a toll invoice but you weren’t driving","link":"https://www.linkt.com.au/help/toll-payments/toll-invoice-not-driving/sydney"},{"title":"If you think you've been incorrectly charged","link":"https://www.linkt.com.au/help/toll-payments/incorrect-charges/sydney"},{"title":"I have an account but I received a toll invoice or notice","link":"https://www.linkt.com.au/help/toll-payments/i-have-an-account-but-received-a-toll-invoice/sydney"}]}]}"> </div> </div> <div class="supportLinksCard section"> <div data-analytics-track="supportLinksCard" data-component="SupportLinksCard" data-json-author="{"categoryTitle":"Travelling on toll roads","categoryIcon":"icon--device-tag","expand":null,"hideTitle":null,"categoryLink":"https://www.linkt.com.au/help/travelling-toll-roads/sydney","subCategories":[{"subCategoryTitle":"Toll costs","articles":[{"title":"What are the payment card surcharges","link":"https://www.linkt.com.au/help/travelling-toll-roads/what-are-the-payment-card-surcharges/sydney"},{"title":"Video matching fees","link":"https://www.linkt.com.au/help/travelling-toll-roads/video-matching-fees/sydney"},{"title":"About tolls and fees","link":"https://www.linkt.com.au/help/travelling-toll-roads/tolls-and-fees/sydney"},{"title":"When and how do toll prices increase","link":"https://www.linkt.com.au/help/travelling-toll-roads/toll-price-increases/sydney"}]},{"subCategoryTitle":"Using toll roads","articles":[{"title":"What should I do if I've travelled on a toll road?","link":"https://www.linkt.com.au/help/travelling-toll-roads/what-should-i-do-if-i-travelled-on-a-toll-road/sydney"},{"title":"Standard licence plate number patterns","link":"https://www.linkt.com.au/help/travelling-toll-roads/what-are-the-standard-licence-plate-number-patterns-for-each-state/sydney"},{"title":"About vehicle classes","link":"https://www.linkt.com.au/help/travelling-toll-roads/vehicle-class/sydney"},{"title":"Using rental vehicles on toll roads","link":"https://www.linkt.com.au/help/travelling-toll-roads/using-rental-vehicles-on-toll-roads/sydney"},{"title":"Update or cancel your pass","link":"https://www.linkt.com.au/help/travelling-toll-roads/update-cancel-your-pass/sydney"},{"title":"Travelling with a suspended account","link":"https://www.linkt.com.au/help/travelling-toll-roads/travelling-with-a-suspended-account/sydney"},{"title":"Travelling interstate","link":"https://www.linkt.com.au/help/travelling-toll-roads/travelling-interstate/sydney"},{"title":"How tolling works","link":"https://www.linkt.com.au/help/travelling-toll-roads/how-tolling-works/sydney"},{"title":"How trailers and caravans are tolled","link":"https://www.linkt.com.au/help/travelling-toll-roads/caravans-and-trailers/sydney"}]},{"subCategoryTitle":"Travel safety","articles":[{"title":"Vehicle height limits","link":"https://www.linkt.com.au/help/travelling-toll-roads/vehicle-height-limits/sydney"},{"title":"How we monitor tunnel air quality","link":"https://www.linkt.com.au/help/travelling-toll-roads/tunnel-air-quality-monitoring/sydney"},{"title":"Road safety and travel tips for toll roads","link":"https://www.linkt.com.au/help/travelling-toll-roads/travel-tips/sydney"},{"title":"Speed limits on Australian toll roads","link":"https://www.linkt.com.au/help/travelling-toll-roads/speed-limits/sydney"},{"title":"Signal & sign meanings","link":"https://www.linkt.com.au/help/travelling-toll-roads/signal-and-sign-meanings/sydney"},{"title":"Contractor permits for work on a Transurban road","link":"https://www.linkt.com.au/help/travelling-toll-roads/permits/sydney"},{"title":"Technical information and reviews for developers and landowners","link":"https://www.linkt.com.au/help/travelling-toll-roads/motorway-technical-information/sydney"},{"title":"Traffic incidents on toll roads","link":"https://www.linkt.com.au/help/travelling-toll-roads/incidents/sydney"},{"title":"Apply for a permit to work on a Transurban road","link":"https://www.linkt.com.au/help/travelling-toll-roads/i-m-a-contractor-and-i-need-to-apply-for-a-permit-to-work-on-a-transurban-road/sydney"},{"title":"Glossary of air quality terms","link":"https://www.linkt.com.au/help/travelling-toll-roads/glossary-of-air-quality-terms/sydney"},{"title":"Fires in tunnels","link":"https://www.linkt.com.au/help/travelling-toll-roads/fires-in-tunnels/sydney"},{"title":"Eco Driving","link":"https://www.linkt.com.au/help/travelling-toll-roads/eco-driving/sydney"},{"title":"Restrictions for placarded vehicles and dangerous goods","link":"https://www.linkt.com.au/help/travelling-toll-roads/dangerous-goods/sydney"},{"title":"Check your licence plate","link":"https://www.linkt.com.au/help/travelling-toll-roads/check-licence-plate/sydney"},{"title":"If your vehicle breaks down on a toll road or tunnel ","link":"https://www.linkt.com.au/help/travelling-toll-roads/breakdown/sydney"}]},{"subCategoryTitle":"Tags & holders","articles":[{"title":"Travel while waiting for your tag","link":"https://www.linkt.com.au/help/travelling-toll-roads/travel-while-waiting-for-your-tag/sydney"},{"title":"How to find your tag number","link":"https://www.linkt.com.au/help/travelling-toll-roads/tag-number/sydney"},{"title":"Motorcycles and tags","link":"https://www.linkt.com.au/help/travelling-toll-roads/tag-motorcycle/sydney"},{"title":"Installing tags on metallic windscreens","link":"https://www.linkt.com.au/help/travelling-toll-roads/tag-metallic-windscreen/sydney"},{"title":"What the tag beeps mean","link":"https://www.linkt.com.au/help/travelling-toll-roads/tag-beeps/sydney"},{"title":"Advice for deaf or hard of hearing customers using a tag","link":"https://www.linkt.com.au/help/travelling-toll-roads/tag-advice-for-deaf-or-hard-of-hearing/sydney"},{"title":"Swapping tags between your vehicles","link":"https://www.linkt.com.au/help/travelling-toll-roads/swapping-tags/sydney"},{"title":"Return your tag","link":"https://www.linkt.com.au/help/travelling-toll-roads/return-tag/sydney"},{"title":"Removing tags from windscreen or holder","link":"https://www.linkt.com.au/help/travelling-toll-roads/removing-tags/sydney"},{"title":"Order a tag holder","link":"https://www.linkt.com.au/help/travelling-toll-roads/order-tag-holder/sydney"},{"title":"Ordering a replacement tag","link":"https://www.linkt.com.au/help/travelling-toll-roads/order-replacement-tag/sydney"},{"title":"Ordering extra tags","link":"https://www.linkt.com.au/help/travelling-toll-roads/order-extra-tags/sydney"},{"title":"Lost or stolen tags","link":"https://www.linkt.com.au/help/travelling-toll-roads/lost-and-stolen-tags/sydney"},{"title":"Last known plate","link":"https://www.linkt.com.au/help/travelling-toll-roads/last-known-plate/sydney"},{"title":"Installing tags in heavy commercial vehicles","link":"https://www.linkt.com.au/help/travelling-toll-roads/installing-tags-in-heavy-commercial-vehicles/sydney"},{"title":"Installing tags in a car or light commercial vehicle","link":"https://www.linkt.com.au/help/travelling-toll-roads/installing-tags-in-cars-or-light-commercial-vehicles/sydney"},{"title":"How do taxis access Airport holding areas?","link":"https://www.linkt.com.au/help/travelling-toll-roads/how-do-taxis-access-airport-holding-areas/sydney"},{"title":"Activate your new or replacement tag","link":"https://www.linkt.com.au/help/travelling-toll-roads/activate-tag/sydney"},{"title":"Tags and travel","link":"https://www.linkt.com.au/help/travelling-toll-roads/about-tags/sydney"}]}]}"> </div> </div> <div class="supportLinksCard section"> <div data-analytics-track="supportLinksCard" data-component="SupportLinksCard" data-json-author="{"categoryTitle":"Accounts and billing","categoryIcon":"icon--account","expand":null,"hideTitle":null,"categoryLink":"https://www.linkt.com.au/help/accounts-billing/sydney","subCategories":[{"subCategoryTitle":"Manage account","articles":[{"title":"Update your contact details","link":"https://www.linkt.com.au/help/accounts-billing/update-contact-details/sydney"},{"title":"How to switch your account to Linkt","link":"https://www.linkt.com.au/help/accounts-billing/switch-account-to-linkt/sydney"},{"title":"Switch to a different account type","link":"https://www.linkt.com.au/help/accounts-billing/switch-account/sydney"},{"title":"What to do if your account is suspended","link":"https://www.linkt.com.au/help/accounts-billing/my-account-is-currently-suspended-what-does-this-mean/sydney"},{"title":"Manage multiple accounts with one username","link":"https://www.linkt.com.au/help/accounts-billing/manage-multiple-accounts/sydney"},{"title":"Account notifications","link":"https://www.linkt.com.au/help/accounts-billing/account-notifications/sydney"}]},{"subCategoryTitle":"Manage payments","articles":[{"title":"Update your payment details ","link":"https://www.linkt.com.au/help/accounts-billing/update-payment-details/sydney"},{"title":"How to top up your account","link":"https://www.linkt.com.au/help/accounts-billing/topping-up-your-account/sydney"},{"title":"Set a low balance alert","link":"https://www.linkt.com.au/help/accounts-billing/low-balance-alerts/sydney"},{"title":"Check your account balance","link":"https://www.linkt.com.au/help/accounts-billing/how-do-i-check-my-account-balance/sydney"},{"title":"Falling below the minimum balance requirement","link":"https://www.linkt.com.au/help/accounts-billing/falling-below-the-minimum-balance-requirement/sydney"},{"title":"Direct debit payment failures ","link":"https://www.linkt.com.au/help/accounts-billing/direct-debit-payment-failures/sydney"},{"title":"Pay with direct debit","link":"https://www.linkt.com.au/help/accounts-billing/direct-debit/sydney"},{"title":"Changing the end date of a pass","link":"https://www.linkt.com.au/help/accounts-billing/change-end-date-pass/sydney"},{"title":"Auto payment failures","link":"https://www.linkt.com.au/help/accounts-billing/auto-payment-failures/sydney"}]},{"subCategoryTitle":"Manage vehicles","articles":[{"title":"Buying and selling vehicles","link":"https://www.linkt.com.au/help/accounts-billing/why-did-linkt-ask-if-ive-sold-a-vehicle/sydney"},{"title":"Add, remove or update vehicles","link":"https://www.linkt.com.au/help/accounts-billing/update-vehicles/sydney"},{"title":"Update your linked licence plate number","link":"https://www.linkt.com.au/help/accounts-billing/update-licence-plate-number/sydney"},{"title":"My vehicle or licence plates have been stolen","link":"https://www.linkt.com.au/help/accounts-billing/my-vehicle-or-licence-plates-have-been-stolen/sydney"}]},{"subCategoryTitle":"Close or transfer account","articles":[{"title":"Transfer your account to another person","link":"https://www.linkt.com.au/help/accounts-billing/transfer-account/sydney"},{"title":"Close the account of someone who has passed away","link":"https://www.linkt.com.au/help/accounts-billing/manage-account-someone-who-has-died/sydney"},{"title":"Close your account","link":"https://www.linkt.com.au/help/accounts-billing/close-account/sydney"}]},{"subCategoryTitle":"Statements and reporting","articles":[{"title":"View your latest Linkt statement","link":"https://www.linkt.com.au/help/accounts-billing/viewing-statements-online/sydney"},{"title":"Find your travel and payment history","link":"https://www.linkt.com.au/help/accounts-billing/travel-payment-history/sydney"},{"title":"Switch to paperless statements","link":"https://www.linkt.com.au/help/accounts-billing/switch-to-paperless-statements/sydney"},{"title":"Tax time 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account","link":"https://www.linkt.com.au/help/accounts-billing/ordering-replacement-tag-for-commercial-account/sydney"},{"title":"Order tags for your Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/order-commercial-account-tags/sydney"},{"title":"Export a vehicle and tag summary for your Commercial account","link":"https://www.linkt.com.au/help/accounts-billing/how-do-i-export-a-vehicle-and-tag-summary-for-my-commercial-ac/sydney"},{"title":"Edit a vehicle on your Commercial account","link":"https://www.linkt.com.au/help/accounts-billing/how-do-i-edit-a-vehicle-on-my-commercial-account/sydney"},{"title":"Download invoices and rental transactions report online","link":"https://www.linkt.com.au/help/accounts-billing/download-invoices-and-rental-transactions-report-online/sydney"},{"title":"Add, delete or replace a contact person on a Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/contact-person-commercial-account/sydney"},{"title":"Differences between Commercial Accounts and other accounts","link":"https://www.linkt.com.au/help/accounts-billing/compare-accounts-commercial/sydney"},{"title":"Commercial Account payment options","link":"https://www.linkt.com.au/help/accounts-billing/commercial-payment-options/sydney"},{"title":"Apply for a Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/commercial/sydney"},{"title":"Allocate or deallocate tags on a Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/allocate-deallocate-commercial-tags/sydney"},{"title":"Add vehicles on a Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/add-vehicles-commercial-account/sydney"}]},{"subCategoryTitle":"Troubleshooting","articles":[{"title":"Shared account access","link":"https://www.linkt.com.au/help/accounts-billing/usernames-shared-accounts/sydney"},{"title":"Trouble logging in to your account","link":"https://www.linkt.com.au/help/accounts-billing/trouble-logging-in/sydney"},{"title":"Blank white screen when logging in","link":"https://www.linkt.com.au/help/accounts-billing/i-see-a-blank-white-screen-after-i-log-in/sydney"},{"title":"Account PINs","link":"https://www.linkt.com.au/help/accounts-billing/i-cant-remember-my-telephone-pin/sydney"},{"title":"Issues entering details with ‘Find my username’ ","link":"https://www.linkt.com.au/help/accounts-billing/i-cant-enter-my-details-when-using-find-my-username/sydney"},{"title":"Find your username","link":"https://www.linkt.com.au/help/accounts-billing/find-username/sydney"},{"title":"How to choose your username","link":"https://www.linkt.com.au/help/accounts-billing/choose-username/sydney"},{"title":"Change your username","link":"https://www.linkt.com.au/help/accounts-billing/change-username/sydney"}]}]}"> </div> </div> <div class="supportLinksCard section"> <div data-analytics-track="supportLinksCard" data-component="SupportLinksCard" data-json-author="{"categoryTitle":"Scams and fraud","categoryIcon":"icon--security","expand":null,"hideTitle":null,"categoryLink":"https://www.linkt.com.au/help/security/sydney","subCategories":[{"subCategoryTitle":"Protecting yourself online","articles":[{"title":"Online safety tips","link":"https://www.linkt.com.au/help/security/online-safety-tips/sydney"},{"title":"Latest scams and alerts","link":"https://www.linkt.com.au/help/security/latest-scams/sydney"},{"title":"About Scams","link":"https://www.linkt.com.au/help/security/about-scams/sydney"}]},{"subCategoryTitle":"Trusted sources","articles":[{"title":"Ways we’ll contact you","link":"https://www.linkt.com.au/help/security/ways-we-contact/sydney"},{"title":"Is it really from us?","link":"https://www.linkt.com.au/help/security/is-it-really-from-us/sydney"}]}]}"> </div> </div> <div class="supportLinksCard section"> <div data-analytics-track="supportLinksCard" data-component="SupportLinksCard" data-json-author="{"categoryTitle":"Cashback and rebates","categoryIcon":"icon--cashback-rewards","expand":null,"hideTitle":null,"categoryLink":"https://www.linkt.com.au/help/cashback-and-rebates/sydney","subCategories":[{"subCategoryTitle":"Overview","articles":[{"title":"Overview of Toll Relief and Cashback Schemes","link":"https://www.linkt.com.au/help/cashback-and-rebates/toll-relief-cashback-overview/sydney"}]},{"subCategoryTitle":"Toll Relief Scheme","articles":[{"title":"Toll Relief - Rebate","link":"https://www.linkt.com.au/help/cashback-and-rebates/toll-relief-rebate/sydney"}]},{"subCategoryTitle":"M5 South-West Cashback","articles":[{"title":"Claim the M5 South-West Cashback","link":"https://www.linkt.com.au/help/cashback-and-rebates/claim-m5-south-west-cashback/sydney"},{"title":"About M5 South-West Cashback","link":"https://www.linkt.com.au/help/cashback-and-rebates/about-m5-south-west-cashback/sydney"}]},{"subCategoryTitle":"Large Towed Recreational Vehicle Toll Rebate","articles":[{"title":"Claim the LTRVTR","link":"https://www.linkt.com.au/help/cashback-and-rebates/claim-ltrvtr/sydney"},{"title":"About the LTRVTR","link":"https://www.linkt.com.au/help/cashback-and-rebates/about-ltrvtr/sydney"}]},{"subCategoryTitle":"Weekly Toll Cap","articles":[{"title":"Toll Relief - Weekly Toll Cap","link":"https://www.linkt.com.au/help/cashback-and-rebates/toll-relief-weekly-toll-cap/sydney"}]}]}"> </div> </div> <div class="supportLinksCard section"> <div data-analytics-track="supportLinksCard" data-component="SupportLinksCard" data-json-author="{"categoryTitle":"Support 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(Vietnamese)","link":"https://www.linkt.com.au/help/support-services/video-vietnamese/sydney"},{"title":"Ücretli yollar nasıl çalışır? (Turkish)","link":"https://www.linkt.com.au/help/support-services/video-turkish/sydney"},{"title":"ਟੋਲ ਸੜਕਾਂ ਕਿਵੇਂ ਕੰਮ ਕਰਦੀਆਂ ਹਨ (Punjabi)","link":"https://www.linkt.com.au/help/support-services/video-punjabi/sydney"},{"title":"收费公路如何运作 (Chinese - Simplified)","link":"https://www.linkt.com.au/help/support-services/video-ch/sydney"},{"title":"كيف تعمل رسوم الطرق (Arabic)","link":"https://www.linkt.com.au/help/support-services/video-arabic/sydney"},{"title":"Multilingual and accessibility resources","link":"https://www.linkt.com.au/help/support-services/multilingual-accessibility-resources/sydney"}]}]}"> </div> </div> <!-- end: column content--> </div> </div> </div> </div> <!-- END grid container --> <!-- END grid module content --> </div> </div> <!-- END grid module wrapper --> </div> </div> </div> </div> </div> </div> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div class="xf-content-height"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="richContentContainer aem-GridColumn aem-GridColumn--default--12"> <div class="module module--padded-top-s module--padded-bottom-s " style="background-color:#; background-image: url("/content/dam/linkt/common/campaigns/assist/banner/banner-help-linktassist.png"); background-repeat: repeat-x; "> <div class="module__content l-padding"> <!-- START grid module content --> <!-- START grid container --> <div class="grid fn_grid"> <!-- grid__column--width-M-N determines column width, where--> <!-- N: width units of the row --> <!-- M: width units of the column --> <div class="grid__row fn_grid-row fn_equalHeights" data-heights-type="grid"> <div class="gridItem section"> <div class="grid__column fn_grid-column grid__column--width-1-3"> <!-- start: column content--> <div class="richtext section"><div class="module module--rich-text "> <div class="module__content l-padding"> <div class="rich-text "> <h2><span class="helper-text-white">Having difficulty paying?</span></h2> <p class="helper-text-white">Sometimes life doesn’t go to plan. If you want to pay your tolls but can’t manage your payments right now, the Linkt Assist team can help.</p> <p><a class="btn btn--primary" href="/help/support-services/sydney.html">Find out more</a></p> </div> </div> </div> </div> <!-- end: column content--> </div> </div> </div> </div> <!-- END grid container --> <!-- END grid module content --> </div> </div> <!-- END grid module wrapper --> </div> </div> </div> </div> </div> </div> </div> <div class="section"> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> </div> </div> </div> </div> <div class="clear"></div> </div></div> </div> </div> <div id="react-components-root"></div> <div> <div class="xfpage page basicpage"> <div id="container-0116480e6b" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="common-footer aem-GridColumn aem-GridColumn--default--12"> <footer id="common-footer" class="common-footer"> <div class="footer-wrap"> <div class="footer-left"> <div class="footer-logo"> <div class="text">Operated by</div> <a href="https://www.transurban.com/" target="_blank"><img src="/content/dam/mylo/images/header-footer/logo-Transurban.png" alt="Transurban Logo" class="logo"/></a> </div> </div> <div class="footer-center"> <div class="footer-content"> <div class="footer-navigation"> <ul> <li> <a href="/about-us/sydney.html">About us</a> </li> <li> <a href="/legal/policies/transurban-privacy-policy/sydney.html">Privacy</a> </li> <li> <a href="/legal/sydney.html">Legal</a> </li> <li> <a href="/contact-us/sydney.html">Contact us</a> </li> <li> <a href="/help/sydney.html">Help</a> </li> </ul> </div> <div class="footer-copy"> <p>Linkt and Linkt Sydney are trade marks of Transurban Limited used under licence by Tollaust Pty Ltd ABN 37 050 538 693.</p> <p> <a href="https://play.google.com/store/apps/details?id=com.transurban.linkt" title="Download the Linkt app on Google Play"> <img style="padding-right: 5px;" src="/content/dam/mylo/images/header-footer/btn-playstore-178x53.svg" alt="Download the Linkt app on Google Play"/> </a> <a href="https://itunes.apple.com/app/apple-store/id1166823295" title="Download the Linkt app on the App Store"> <img style="padding-right: 5px;" src="/content/dam/mylo/images/header-footer/App_Store_Badge_135x40.svg" alt="Download the Linkt app on the App Store"/> </a> </p> </div> </div> </div> <div class="footer-right"> <div class="footer-social-links"> <ul class="social-links-list"> <li> <a href="https://www.facebook.com/TransurbanLinkt" class="social-links-link"> <div class="icon--social-media facebook" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/facebook.svg" alt="Facebook" class="social-media"/> </div> <span class="text">Facebook</span> </a> </li> <li> <a href="https://www.youtube.com/c/linkttollroads" class="social-links-link"> <div class="icon--social-media facebook" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/youtube.svg" alt="Youtube" class="social-media"/> </div> <span class="text">Youtube</span> </a> </li> </ul> </div> </div> </footer> </div> </div> </div> </div> </div> </div> </div> <div id="modal"> <div class="modal-bg"></div> </div> <!--<script src="/etc.clientlibs/digitalcms/clientlibs/assets/resources/js/libs/jquery.min.js"></script>--> <input type="hidden" id="pageLocation" value="melbourne,sydney,brisbane"/> <!--<script src="/etc.clientlibs/digitalcms/clientlibs/assets/resources/js/redirectcookie.js"></script>--> <link href="/etc.clientlibs/digitalcms/clientlibs/legacy.ui/resources/img/svgs/svgs.css" rel="stylesheet"/> <script src="/etc.clientlibs/digitalcms/clientlibs/legacy.ui.lc-d5b66a707983e96148169b666186531e-lc.min.js"></script> <!-- if the CMS is in Page View/Edit mode:--> <script src="https://code.jquery.com/jquery-migrate-3.1.0.js"></script> <script> $(function() { $.smartbanner({ daysHidden: 120, daysReminder: 120, title: "Linkt " }); 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