CINXE.COM

<!DOCTYPE html><html lang="en" dir="ltr" class="html-topic-page"><head><title>Shipping and Returns Detail - NPR Shop</title><meta charset="UTF-8"><meta name="description" content="Learn about our shipping methods, return and exchange policies, quality guarantee, and more."><meta name="keywords" content="NPR,NPR shop,NPR merch,NPR shirt,NPR tee,NPR mug,NPR hat,NPR gear,support NPR,shop NPR,national public radio,radio apparel,radio tees"><meta name="generator" content="nopCommerce"><meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=2.0"><link href="https://fonts.googleapis.com/css?family=Noto+Sans:400,700&display=swap" rel="stylesheet"><script async src="https://www.googletagmanager.com/gtag/js?id=G-S5G0MTMHKV&api_secret=QV5BTO1WRQeMxgPt6IP2ew"></script><script>function gtag(){dataLayer.push(arguments)}window.dataLayer=window.dataLayer||[];gtag("js",new Date);gtag("config","G-S5G0MTMHKV");gtag("config","AW-11546644452")</script><link rel="stylesheet" href="/css/dqko1zoelq-bb0l1519iwg.styles.css?v=W89JBeSHtL1Kfihz-lYi53ULfLU"><link rel="canonical" href="https://shopnpr.org/shipping-returns"><link rel="shortcut icon" href="/icons/icons_0/favicon.ico"><link href="/Themes/Uptown/Content/css/ptx.css" rel="stylesheet"><link href="/Plugins/SevenSpikes.Nop.Plugins.JCarousel/Styles/slick.css" rel="stylesheet"><link href="/Themes/Uptown/Content/css/NPR_Fonts_stylesheet.css" rel="stylesheet"><body class="topic-page-body with-picture-thumbs"><input name="__RequestVerificationToken" type="hidden" value="CfDJ8NJCRQmMzSRNgrXbwdwn1VEZ6OZJeOYFhIiJ4bCcb7d2fA-YaAQPEllR5YwnQOLITBvoWo2vAswpHo1nnFyVwpizqqiVSW8u9dWI96-vy5SeIGdVExLQHuhO84axnrofBR_Nu_fyO9giwva6t7UxfHI"><div class="ajax-loading-block-window" style="display:none!important"></div><div class="loader-overlay" style="display:none!important"></div><div id="dialog-notifications-success" role="status" aria-live="polite" aria-atomic="true" title="Notification" style="display:none"></div><div id="dialog-notifications-error" role="alert" aria-live="assertive" aria-atomic="true" title="Error" style="display:none"></div><div id="dialog-notifications-warning" role="alert" aria-live="assertive" aria-atomic="true" title="Warning" style="display:none"></div><div id="bar-notification" class="bar-notification-container" role="status" aria-live="polite" aria-atomic="true" data-close="Close"></div><div class="master-wrapper-page items-per-row-three one-column"><div class="overlayOffCanvas"></div><div class="responsive-nav-wrapper-parent"><div class="responsive-nav-wrapper"><a href="/" class="header-logo-link"><img class="header-logo-image" src="/images/NPR_Logo.svg" alt="NPR Shop Logo" title="NPR Shop Logo" height="30" width="90"></a><div class="menu-title"><span aria-label="Menu" title="Menu">Menu</span></div><div class="personal-button" id="header-links-opener"><span aria-label=" Personal menu Click to Expand" title="Personal menu Click to Expand">Personal menu</span></div><div class="account-links" id="account-links"><span aria-label="Filters Click to Expand" title="Filters Click to Expand">My Account</span></div><div class="filters-button"><span aria-label="My Account Click to Expand" title="My Account Click to Expand">Filters</span></div><div class="search-wrap"><span aria-label="Search Click to Expand" title="Search Click to Expand">Search</span></div></div></div><div class="header header-1"><div class="header-upper"><div class="header-centering"><ul class="header-social-icons"><li><a title="Instagram" aria-label="Link to Instagram" target="_blank" class="instagram" href="https://www.instagram.com/nprshop/" rel="noopener noreferrer"></a><li><a title="Facebook" aria-label="Link to Facebook" target="_blank" class="facebook" href="https://www.facebook.com/NPR-Shop-244989668889054" rel="noopener noreferrer"></a></ul><div class="header-upper-centering"><div class="header-links-selectors-wrapper"><div class="header-links-wrapper"><div class="header-links"><div class="my-account-dropdown-wrapper"><a href="/login" aria-label="My Account Click to Expand" class="my-account-opener login-link">Hello, Sign In</a><div class="my-account-dropdown"><ul><li><a title="Log in Click to Expand" aria-label="Log in Click to Expand" href="/login?returnUrl=%2Fshipping-returns" class="ico-login">Log in</a><li><a title="Register Click to Expand" aria-label="Register Click to Expand" href="/register?returnUrl=%2Fshipping-returns" class="ico-register">Register</a></ul></div></div><a title="Wishlist Click to Expand" aria-label="Wishlist Click to Expand" href="/wishlist" class="ico-wishlist"> <span class="wishlist-label">Wishlist</span> <span class="wishlist-qty">(0)</span> </a></div></div><div class="header-selectors-wrapper"></div></div></div></div></div><div class="header-lower"><div class="header-centering"><div class="header-logo"><div class="header-logo-inner"><a href="/" class="header-logo-link"> <img class="header-logo-image" src="/images/NPR_Logo_Black_Small.svg" alt="NPR Shop Logo" title="NPR Shop Logo" height="30" width="90"> </a></div></div><div class="header-menu-wrapper"><div class="header-menu"><div class="close-menu"><span>Close</span></div><ul class="mega-menu" data-isrtlenabled="false" data-enableclickfordropdown="false"><li class="has-sublist full-width-grid custom class"><a class="with-subcategories" href="/shop"><span>Shop</span></a><div class="dropdown categories fullWidth boxes-7"><div class="mega-menu-dropdown-content-wrapper"><div class="mega-menu-dropdown-row-slider-wrapper"><div class="row-wrapper"><div class="row"><div class="box"><div class="picture-title-wrap"><div class="title"><a href="/apparel" title="Apparel"><span>Apparel</span></a></div><div class="picture"><a href="/apparel" title="Show products in category Apparel"> <img class="lazy" alt="Picture for category Apparel" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-original="https://shopnpr.org/images/thumbs/0000487_apparel_850.jpeg"> </a></div></div><ul class="subcategories"><li><a href="/t-shirts" title="T-Shirts" class="T-Shirts"><span>T-Shirts</span></a><li><a href="/outerwear" title="Sweatshirts" class="Sweatshirts"><span>Sweatshirts</span></a><li><a href="/corporate-wear" title="Corporate Wear" class="Corporate Wear"><span>Corporate Wear</span></a><li><a href="/outerwear-apparel" title="Outerwear" class="Outerwear"><span>Outerwear</span></a><li><a href="/headwear" title="Headwear" class="Headwear"><span>Headwear</span></a><li><a href="/socks" title="Socks & Scarfs" class="Socks & Scarfs"><span>Socks & Scarfs</span></a><li><a href="/babies-kids" title="Youth" class="Youth"><span>Youth</span></a></ul></div><div class="box"><div class="picture-title-wrap"><div class="title"><a href="/sale" title="SALE"><span>SALE</span></a></div><div class="picture"><a href="/sale" title="Show products in category SALE"> <img class="lazy" alt="Picture for category SALE" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-original="https://shopnpr.org/images/thumbs/default-image_850.png"> </a></div></div><ul class="subcategories"><li><a href="/sale-apparel" title="Apparel" class="Apparel"><span>Apparel</span></a><li><a href="/sale-accessories" title="Accessories" class="Accessories"><span>Accessories</span></a><li><a href="/podcast-tile-stickers" title="Podcast Tile Stickers" class="Podcast Tile Stickers"><span>Podcast Tile Stickers</span></a></ul></div><div class="box"><div class="picture-title-wrap"><div class="title"><a href="/npr-accessories" title="Accessories"><span>Accessories</span></a></div><div class="picture"><a href="/npr-accessories" title="Show products in category Accessories"> <img class="lazy" alt="Picture for category Accessories" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-original="https://shopnpr.org/images/thumbs/0000621_accessories_850.jpeg"> </a></div></div><ul class="subcategories"><li><a href="/totes-bags" title="Totes & Bags" class="Totes & Bags"><span>Totes & Bags</span></a><li><a href="/office-accessories" title="Office Accessories" class="Office Accessories"><span>Office Accessories</span></a><li><a href="/home-decor" title="Home Decor" class="Home Decor"><span>Home Decor</span></a><li><a href="/buttons" title="Stickers & Buttons" class="Stickers & Buttons"><span>Stickers & Buttons</span></a><li><a href="/key-rings" title="Key Rings" class="Key Rings"><span>Key Rings</span></a><li><a href="/gift-certificates" title="Gift Cards" class="Gift Cards"><span>Gift Cards</span></a></ul></div><div class="box"><div class="picture-title-wrap"><div class="title"><a href="/kitchen-drinkware" title="Drinkware"><span>Drinkware</span></a></div><div class="picture"><a href="/kitchen-drinkware" title="Show products in category Drinkware"> <img class="lazy" alt="Picture for category Drinkware" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-original="https://shopnpr.org/images/thumbs/0000481_drinkware_850.jpeg"> </a></div></div><ul class="subcategories"><li><a href="/mugs" title="Mugs & Tumblers" class="Mugs & Tumblers"><span>Mugs & Tumblers</span></a><li><a href="/water-bottles" title="Bottles" class="Bottles"><span>Bottles</span></a></ul></div><div class="box"><div class="picture-title-wrap"><div class="title"><a href="/toys-games" title="Puzzles & Books"><span>Puzzles & Books</span></a></div><div class="picture"><a href="/toys-games" title="Show products in category Puzzles & Books"> <img class="lazy" alt="Picture for category Puzzles & Books" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-original="https://shopnpr.org/images/thumbs/0000486_puzzles-books_850.jpeg"> </a></div></div><ul class="subcategories"><li><a href="/puzzles" title="Puzzles" class="Puzzles"><span>Puzzles</span></a><li><a href="/books" title="Books" class="Books"><span>Books</span></a></ul></div><div class="box"><div class="picture-title-wrap"><div class="title"><a href="/npr-collections" title="Collections"><span>Collections</span></a></div><div class="picture"><a href="/npr-collections" title="Show products in category Collections"> <img class="lazy" alt="Picture for category Collections" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-original="https://shopnpr.org/images/thumbs/0000384_collections_850.jpeg"> </a></div></div><ul class="subcategories"><li><a href="/fall-2024-limited-releases" title="Fall 2024 Limited Releases" class="Fall 2024 Limited Releases"><span>Fall 2024 Limited Releases</span></a><li><a href="/the-student-podcast-challenge" title="The Student Podcast Challenge" class="The Student Podcast Challenge"><span>The Student Podcast Challenge</span></a><li><a href="/throughline" title="Throughline" class="Throughline"><span>Throughline</span></a><li><a href="/wild-card" title="Wild Card" class="Wild Card"><span>Wild Card</span></a><li><a href="/2024-election-collection" title="2024 Election" class="2024 Election"><span>2024 Election</span></a><li><a href="/tiny-desk" title="Tiny Desk" class="Tiny Desk"><span>Tiny Desk</span></a><li><a href="/black-stories-black-truths" title="Black Stories. Black Truths." class="Black Stories. Black Truths."><span>Black Stories. Black Truths.</span></a><li><a href="/tiktok" title="Planet Money TikTok" class="Planet Money TikTok"><span>Planet Money TikTok</span></a><li><a href="/indicator" title="Planet Money Indicator" class="Planet Money Indicator"><span>Planet Money Indicator</span></a><li><a href="/planet-money-records-inflation" title="Planet Money Records Inflation" class="Planet Money Records Inflation"><span>Planet Money Records Inflation</span></a></ul></div><div class="box"><div class="picture-title-wrap"><div class="title"><a href="/colors" title="Colors"><span>Colors</span></a></div><div class="picture"><a href="/colors" title="Show products in category Colors"> <img class="lazy" alt="Picture for category Colors" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-original="https://shopnpr.org/images/thumbs/default-image_850.png"> </a></div></div><ul class="subcategories"><li><a href="/black" title="Black" class="Black"><span>Black</span></a><li><a href="/white" title="White" class="White"><span>White</span></a><li><a href="/grey" title="Grey" class="Grey"><span>Grey</span></a><li><a href="/blue" title="Blue" class="Blue"><span>Blue</span></a><li><a href="/red" title="Red" class="Red"><span>Red</span></a><li><a href="/green" title="Green" class="Green"><span>Green</span></a><li><a href="/yellow" title="Yellow" class="Yellow"><span>Yellow</span></a><li><a href="/pink" title="Pink" class="Pink"><span>Pink</span></a><li><a href="/purple" title="Purple" class="Purple"><span>Purple</span></a><li><a href="/orange" title="Orange" class="Orange"><span>Orange</span></a><li><a href="/brown" title="Brown" class="Brown"><span>Brown</span></a><li><a href="/multi" title="Multi" class="Multi"><span>Multi</span></a></ul></div></div></div></div></div></div></ul><div class="menu-title"><span>Menu</span></div><ul class="mega-menu-responsive"><li class="has-sublist custom class"><a class="with-subcategories" href="/shop"><span>Shop</span></a><div class="plus-button"></div><div class="sublist-wrap"><ul class="sublist"><li class="back-button"><span>Back</span><li class="has-sublist"><a href="/apparel" title="Apparel" class="with-subcategories"><span>Apparel</span></a><div class="plus-button"></div><div class="sublist-wrap"><ul class="sublist"><li class="back-button"><span>Back</span><li><a class="lastLevelCategory" href="/t-shirts" title="T-Shirts"><span>T-Shirts</span></a><li><a class="lastLevelCategory" href="/outerwear" title="Sweatshirts"><span>Sweatshirts</span></a><li><a class="lastLevelCategory" href="/corporate-wear" title="Corporate Wear"><span>Corporate Wear</span></a><li><a class="lastLevelCategory" href="/outerwear-apparel" title="Outerwear"><span>Outerwear</span></a><li><a class="lastLevelCategory" href="/headwear" title="Headwear"><span>Headwear</span></a><li><a class="lastLevelCategory" href="/socks" title="Socks & Scarfs"><span>Socks & Scarfs</span></a><li><a class="lastLevelCategory" href="/babies-kids" title="Youth"><span>Youth</span></a></ul></div><li class="has-sublist"><a href="/sale" title="SALE" class="with-subcategories"><span>SALE</span></a><div class="plus-button"></div><div class="sublist-wrap"><ul class="sublist"><li class="back-button"><span>Back</span><li><a class="lastLevelCategory" href="/sale-apparel" title="Apparel"><span>Apparel</span></a><li><a class="lastLevelCategory" href="/sale-accessories" title="Accessories"><span>Accessories</span></a><li><a class="lastLevelCategory" href="/podcast-tile-stickers" title="Podcast Tile Stickers"><span>Podcast Tile Stickers</span></a></ul></div><li class="has-sublist"><a href="/npr-accessories" title="Accessories" class="with-subcategories"><span>Accessories</span></a><div class="plus-button"></div><div class="sublist-wrap"><ul class="sublist"><li class="back-button"><span>Back</span><li><a class="lastLevelCategory" href="/totes-bags" title="Totes & Bags"><span>Totes & Bags</span></a><li><a class="lastLevelCategory" href="/office-accessories" title="Office Accessories"><span>Office Accessories</span></a><li><a class="lastLevelCategory" href="/home-decor" title="Home Decor"><span>Home Decor</span></a><li><a class="lastLevelCategory" href="/buttons" title="Stickers & Buttons"><span>Stickers & Buttons</span></a><li><a class="lastLevelCategory" href="/key-rings" title="Key Rings"><span>Key Rings</span></a><li><a class="lastLevelCategory" href="/gift-certificates" title="Gift Cards"><span>Gift Cards</span></a></ul></div><li class="has-sublist"><a href="/kitchen-drinkware" title="Drinkware" class="with-subcategories"><span>Drinkware</span></a><div class="plus-button"></div><div class="sublist-wrap"><ul class="sublist"><li class="back-button"><span>Back</span><li><a class="lastLevelCategory" href="/mugs" title="Mugs & Tumblers"><span>Mugs & Tumblers</span></a><li><a class="lastLevelCategory" href="/water-bottles" title="Bottles"><span>Bottles</span></a></ul></div><li class="has-sublist"><a href="/toys-games" title="Puzzles & Books" class="with-subcategories"><span>Puzzles & Books</span></a><div class="plus-button"></div><div class="sublist-wrap"><ul class="sublist"><li class="back-button"><span>Back</span><li><a class="lastLevelCategory" href="/puzzles" title="Puzzles"><span>Puzzles</span></a><li><a class="lastLevelCategory" href="/books" title="Books"><span>Books</span></a></ul></div><li class="has-sublist"><a href="/npr-collections" title="Collections" class="with-subcategories"><span>Collections</span></a><div class="plus-button"></div><div class="sublist-wrap"><ul class="sublist"><li class="back-button"><span>Back</span><li><a class="lastLevelCategory" href="/fall-2024-limited-releases" title="Fall 2024 Limited Releases"><span>Fall 2024 Limited Releases</span></a><li><a class="lastLevelCategory" href="/the-student-podcast-challenge" title="The Student Podcast Challenge"><span>The Student Podcast Challenge</span></a><li><a class="lastLevelCategory" href="/throughline" title="Throughline"><span>Throughline</span></a><li><a class="lastLevelCategory" href="/wild-card" title="Wild Card"><span>Wild Card</span></a><li><a class="lastLevelCategory" href="/2024-election-collection" title="2024 Election"><span>2024 Election</span></a><li><a class="lastLevelCategory" href="/tiny-desk" title="Tiny Desk"><span>Tiny Desk</span></a><li><a class="lastLevelCategory" href="/black-stories-black-truths" title="Black Stories. Black Truths."><span>Black Stories. Black Truths.</span></a><li><a class="lastLevelCategory" href="/tiktok" title="Planet Money TikTok"><span>Planet Money TikTok</span></a><li><a class="lastLevelCategory" href="/indicator" title="Planet Money Indicator"><span>Planet Money Indicator</span></a><li><a class="lastLevelCategory" href="/planet-money-records-inflation" title="Planet Money Records Inflation"><span>Planet Money Records Inflation</span></a></ul></div><li class="has-sublist"><a href="/colors" title="Colors" class="with-subcategories"><span>Colors</span></a><div class="plus-button"></div><div class="sublist-wrap"><ul class="sublist"><li class="back-button"><span>Back</span><li><a class="lastLevelCategory" href="/black" title="Black"><span>Black</span></a><li><a class="lastLevelCategory" href="/white" title="White"><span>White</span></a><li><a class="lastLevelCategory" href="/grey" title="Grey"><span>Grey</span></a><li><a class="lastLevelCategory" href="/blue" title="Blue"><span>Blue</span></a><li><a class="lastLevelCategory" href="/red" title="Red"><span>Red</span></a><li><a class="lastLevelCategory" href="/green" title="Green"><span>Green</span></a><li><a class="lastLevelCategory" href="/yellow" title="Yellow"><span>Yellow</span></a><li><a class="lastLevelCategory" href="/pink" title="Pink"><span>Pink</span></a><li><a class="lastLevelCategory" href="/purple" title="Purple"><span>Purple</span></a><li><a class="lastLevelCategory" href="/orange" title="Orange"><span>Orange</span></a><li><a class="lastLevelCategory" href="/brown" title="Brown"><span>Brown</span></a><li><a class="lastLevelCategory" href="/multi" title="Multi"><span>Multi</span></a></ul></div></ul></div></ul><ul class="club-links-inner"><li><a href="https://www.nprwineclub.org/" class="club-links-link" target="_blank"><span class="club-links-label">Wine Club</span></a></ul><ul class="header-social-icons"><li><a title="Instagram" aria-label="Link to Instagram" target="_blank" class="instagram" href="https://www.instagram.com/nprshop/" rel="noopener noreferrer"></a><li><a title="Facebook" aria-label="Link to Facebook" target="_blank" class="facebook" href="https://www.facebook.com/NPR-Shop-244989668889054" rel="noopener noreferrer"></a></ul><div class="main-nav-search"><div class="header-cart-search-wrapper"><div class="search-box store-search-box"><form method="get" id="small-search-box-form" action="/search"><input type="text" class="search-box-text" id="small-searchterms" autocomplete="off" name="q" placeholder="Search" aria-label="Search store"> <input type="hidden" class="instantSearchResourceElement" data-highlightfirstfoundelement="false" data-minkeywordlength="3" data-defaultproductsortoption="0" data-instantsearchurl="/instantSearchFor" data-searchpageurl="/search" data-searchinproductdescriptions="true" data-numberofvisibleproducts="5" data-noresultsresourcetext=" No data found."> <button type="submit" class="button-1 search-box-button">Search</button></form></div></div></div></div></div><div class="main-nav-right"><div class="main-nav-right-sections"><div class="main-nav-cart"><div class="cart-wrapper" id="flyout-cart" data-removeitemfromcarturl="/UptownTheme/RemoveItemFromCart" data-flyoutcarturl="/UptownTheme/FlyoutShoppingCart"><div id="topcartlink"><a title="My Cart Click to Expand" aria-label="My Cart Click to Expand" href="/cart" class="ico-cart"> <span class="cart-qty">0</span> <span class="cart-label">My Cart</span> </a></div><div class="flyout-cart"><div class="mini-shopping-cart"><div class="count"><div class="no-items-message">You have no items in your shopping cart.</div></div></div></div></div></div><div class="header-links-wrapper"><div class="header-links"><div class="my-account-dropdown-wrapper"><a href="/login" aria-label="My Account Click to Expand" class="my-account-opener login-link">Hello, Sign In</a><div class="my-account-dropdown"><ul><li><a title="Log in Click to Expand" aria-label="Log in Click to Expand" href="/login?returnUrl=%2Fshipping-returns" class="ico-login">Log in</a><li><a title="Register Click to Expand" aria-label="Register Click to Expand" href="/register?returnUrl=%2Fshipping-returns" class="ico-register">Register</a></ul></div></div><a title="Wishlist Click to Expand" aria-label="Wishlist Click to Expand" href="/wishlist" class="ico-wishlist"> <span class="wishlist-label">Wishlist</span> <span class="wishlist-qty">(0)</span> </a></div></div></div></div></div></div><div class="main-slider-wrapper"></div><div class="master-wrapper-content" id="main" role="main"><div id="product-ribbon-info" data-productid="0" data-productboxselector=".product-item, .item-holder" data-productboxpicturecontainerselector=".picture, .item-picture" data-productpagepicturesparentcontainerselector=".product-essential" data-productpagebugpicturecontainerselector=".picture" data-retrieveproductribbonsurl="/RetrieveProductRibbons"></div><div class="quickViewData" data-productselector=".product-item" data-productselectorchild=".picture" data-retrievequickviewurl="/quickviewdata" data-quickviewbuttontext="Quick View" data-quickviewbuttontitle="Quick View" data-isquickviewpopupdraggable="True" data-enablequickviewpopupoverlay="True" data-accordionpanelsheightstyle="content" data-getquickviewbuttonroute="/getquickviewbutton"></div><div id="color-squares-info" data-retrieve-color-squares-url="/UptownTheme/RetrieveColorSquares" data-product-attribute-change-url="/ShoppingCart/ProductDetails_AttributeChange" data-productbox-selector=".product-item" data-productbox-container-selector=".attribute-squares-wrapper" data-productbox-price-selector=".prices .actual-price"></div><div class="master-column-wrapper"><div class="center-1"><div class="page topic-page" id="ph-topic"><div class="page-title" id="ph-title"><h1>Shipping & Returns</h1></div><div class="page-body"><div class="topicpage" style="font-style:normal"><h2>U.S. SHIPPING OPTIONS</h2><h4>Economy Shipping (Mail Innovations)</h4><p>Delivers to P.O. boxes, Alaska, Hawaii, U.S. Territories, APO (Army Post Office), FPO (Fleet Post Office) and the DPO (Diplomatic Post Office).  Note that APO, FPO and DPO shipments may require a CN22 customs form. <br>Delivery Time: 7-10 Business days. <br>No Insurance/Missing package claims, and address cannot be changed once shipped. <br>Carrier: UPS/USPS.<h4>Standard Shipping (UPS Sure post)</h4><p>No P.O. Boxes, Military bases, Alaska, Hawaii, Puerto Rico, or US Territories. <br>Delivery Time: 5-8 Business days. <br>No Insurance/Missing package claims, and address cannot be changed once shipped. <br>Carrier: UPS/USPS.<h4>Standard Shipping (UPS Ground)</h4><p>Delivers to all 50 states and Puerto Rico. <br>Delivery Time: 2-5 Business days.<div class="shippingmap" style="width:100%;text-align:left"><img title="UPS Ground Shipment Lead Times" src="/images/UPS_Ground.PNG" alt="Map of UPS Ground Shipment Lead Times"></div><h4>UPS 3 Day Select</h4><p>Delivers to all 50 states and Puerto Rico with some limitations in Alaska and Hawaii. <br>Monday- Friday delivery only.<h4>UPS 2nd Day Air</h4><p>Delivers to all 50 states and Puerto Rico with some limitations in Alaska and Hawaii. <br>Monday- Friday delivery only.<h4>UPS Next Day Air</h4><p>Delivers to all 50 states and Puerto Rico. <br>Monday- Friday delivery only.<h2> </h2><h2>INTERNATIONAL SHIPPING OPTIONS</h2><p><span class="TextRun SCXW117293498 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW117293498 BCX0">The buyer</span><span class="NormalTextRun SCXW117293498 BCX0"> assumes all responsibility for any damage to or loss of packages shipped using USPS or UPS international shipping services. It is the buyer's responsibility to file claims with their local post office or UPS delivery hub </span><span class="NormalTextRun SCXW117293498 BCX0">in the event of</span><span class="NormalTextRun SCXW117293498 BCX0"> a lost or damaged package. By placing an order, you understand that you will </span><span class="NormalTextRun SCXW117293498 BCX0">be required</span><span class="NormalTextRun SCXW117293498 BCX0"> to pay all duties</span><span class="NormalTextRun SCXW117293498 BCX0">,</span><span class="NormalTextRun SCXW117293498 BCX0"> taxes, and brokerage fees associated with the importation of your order. International packages that are refused or returned to sender due to customs</span><span class="NormalTextRun SCXW117293498 BCX0">,</span><span class="NormalTextRun SCXW117293498 BCX0"> duties, incorrect address details and taxes nonpayment are subject to a restocking fee equal to that of the return shipping charges and any import duties we </span><span class="NormalTextRun SCXW117293498 BCX0">are required to</span><span class="NormalTextRun SCXW117293498 BCX0"> pay to have the merchandise returned.</span></span><span class="EOP SCXW117293498 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span><h4>UPS Economy Worldwide</h4><p><span class="TextRun SCXW167947471 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"> Delivery</span><span class="TextRun SCXW167947471 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW167947471 BCX0"> time</span><span class="NormalTextRun SCXW167947471 BCX0"> may take up to </span><span class="NormalTextRun SCXW167947471 BCX0">4-</span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW167947471 BCX0">6 weeks</span><span class="NormalTextRun SCXW167947471 BCX0"> once shipped. Tariffs,</span><span class="NormalTextRun SCXW167947471 BCX0"> duties, and taxes are the recipient's responsibility.</span></span><h4><span class="NormalTextRun SCXW145692226 BCX0">UPS </span><span class="NormalTextRun SCXW145692226 BCX0">Expedited</span><span class="NormalTextRun SCXW145692226 BCX0"> Worldwide</span></h4><p><span class="TextRun SCXW70331932 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto">Estimated delivery date is </span><span class="TextRun SCXW70331932 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW70331932 BCX0">4-6 business days from once the order is shipped</span><span class="NormalTextRun SCXW70331932 BCX0">. </span><span class="NormalTextRun SCXW70331932 BCX0">Taxes, duties, and tariffs are pre-paid</span><span class="NormalTextRun SCXW70331932 BCX0">.</span></span><h4><span class="NormalTextRun SCXW145692226 BCX0">UPS </span><span class="NormalTextRun SCXW145692226 BCX0">Express</span><span class="NormalTextRun SCXW145692226 BCX0"> Worldwide</span></h4><p><span class="TextRun SCXW70331932 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto">Estimated delivery date is 2</span><span class="TextRun SCXW70331932 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW70331932 BCX0">-5 business days once the order is shipped</span><span class="NormalTextRun SCXW70331932 BCX0">. </span><span class="NormalTextRun SCXW70331932 BCX0">Taxes, duties, and tariffs are pre-paid</span><span class="NormalTextRun SCXW70331932 BCX0">.</span></span><p> <h4>Shipping Times</h4><p>A<span class="TextRun SCXW146068260 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW146068260 BCX0">ll items ship the next business day (Monday-Friday) after order placement. No shipping on weekends or major holidays. </span><span class="NormalTextRun SCXW146068260 BCX0">Delivery</span><span class="NormalTextRun SCXW146068260 BCX0"> dates are calculated by business days Monday- Friday. </span><span class="NormalTextRun SCXW146068260 BCX0">Factors such as weather conditions, transportation issues, or other unforeseen events may </span><span class="NormalTextRun SCXW146068260 BCX0">cause delays in transit</span></span>.<h4>Backorders / Pre-orders</h4><p><span class="TextRun SCXW69620261 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW69620261 BCX0">Payment will be collected</span><span class="NormalTextRun SCXW69620261 BCX0"> at the time </span><span class="NormalTextRun SCXW69620261 BCX0">the </span><span class="NormalTextRun SCXW69620261 BCX0">order </span><span class="NormalTextRun SCXW69620261 BCX0">is placed</span><span class="NormalTextRun SCXW69620261 BCX0">. If ordering </span><span class="NormalTextRun SCXW69620261 BCX0">preordered</span><span class="NormalTextRun SCXW69620261 BCX0">/backordered items with other products on the store, the order will be held until all products are available for shipment</span></span>.<h4>Changes / Cancellation Policy</h4><p><span class="NormalTextRun SCXW191073225 BCX0">In our commitment to ensuring swift delivery for all our customers, please note that once an order has been </span><span class="NormalTextRun SCXW191073225 BCX0">submitted</span><span class="NormalTextRun SCXW191073225 BCX0">, we are unable to accommodate any changes to the order details. If you need to update the delivery address, we kindly ask that you reach out directly to the package carrier handling your shipment.</span><span class="NormalTextRun SCXW191073225 BCX0"> We reserve the right to cancel any order or product from the order if the item is unavailable or the order is unable to be fulfilled. We also reserve the right to cancel any order due to suspicious activity</span>. <p> <h2>RETURNS INFORMATION</h2><h4>Defective / Damaged Product</h4><p><span class="TextRun SCXW97930095 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW97930095 BCX0">In the event you receive a damaged or defective product, kindly send images of the issue to the customer service email address provided at the bottom of our website. This will </span><span class="NormalTextRun SCXW97930095 BCX0">assist</span><span class="NormalTextRun SCXW97930095 BCX0"> us in promptly addressing the matter and ensuring a comprehensive resolution </span><span class="NormalTextRun SCXW97930095 BCX0">of</span><span class="NormalTextRun SCXW97930095 BCX0"> any concerns you may have. Your satisfaction is our priority, and we appreciate your cooperation in helping us provide the best possible support.</span></span><h4>Customized Merchandise</h4><p>We will not accept returns on customized merchandise except in case of a manufacturer defect.<h4>Return Process</h4><p><span class="TextRun SCXW206710096 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto">We accept returns of unworn, unwashed merchandise within </span><span class="TextRun Underlined SCXW206710096 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW206710096 BCX0">90</span></span><span class="TextRun SCXW206710096 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"> calendar days of purchase for a refund. Returned orders are processed in the order they are received and may take up to 2-3 weeks. Refund credit will be issued to the original form of payment. Carefully pack the item(s) you are returning, making sure they are in their original condition with all tags and accessories intact. Place the packaging slip, or order summary on top of the return product(s), and ensure your package is properly secured to prevent any items from accidentally falling out or getting damaged in transit</span>.<p><span class="TextRun SCXW52570943 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW52570943 BCX0"><br>Pre-paid UPS, return labels can be generated for orders placed, while logged into </span><span class="NormalTextRun SCXW52570943 BCX0">a</span><span class="NormalTextRun SCXW52570943 BCX0"> registered</span><span class="NormalTextRun SCXW52570943 BCX0"> account by following these instructions:</span></span><span class="EOP SCXW52570943 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> <div class="ListContainerWrapper SCXW52570943 BCX0"><p class="Paragraph SCXW52570943 BCX0"><span class="TextRun SCXW52570943 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto">1. Log into your store </span><span class="TextRun Underlined SCXW52570943 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW52570943 BCX0">account</span></span><span class="TextRun SCXW52570943 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto">.<br></span><span class="TextRun SCXW52570943 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto">2. Click on "Orders" to access your order history.<br></span><span class="TextRun SCXW52570943 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW52570943 BCX0">3. Select the specific order from which </span><span class="NormalTextRun SCXW52570943 BCX0">you'd</span><span class="NormalTextRun SCXW52570943 BCX0"> like to return an item(s).<br></span></span><span class="TextRun SCXW52570943 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto">4. Choose the item(s) you wish to return within that order and follow the prompts to generate a prepaid UPS return label.</span><span class="EOP SCXW52570943 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></div><div class="ListContainerWrapper SCXW52570943 BCX0"><p><br>If order was placed via guest checkout, customer <span class="TextRun SCXW185350582 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW185350582 BCX0">must obtain their own shipping label using the carrier of their choice. Send product(s) return to:</span></span></div><p><strong>NPR Shop</strong><br><strong>Attn. Returns</strong><br><strong>5655 State Rd. 93</strong><br><strong>Eau Claire, WI 54701</strong><p><span class="TextRun SCXW239023119 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><br>We kindly want to inform you; we </span><span class="TextRun Underlined SCXW239023119 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239023119 BCX0">no</span></span><span class="TextRun SCXW239023119 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"> longer process </span><span class="TextRun SCXW239023119 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto">exchanges</span><span class="TextRun SCXW239023119 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239023119 BCX0">. Any item returned for exchange will be refunded to the original </span><span class="NormalTextRun SCXW239023119 BCX0">form of payment</span><span class="NormalTextRun SCXW239023119 BCX0"> used for the purchase. You’re welcome to place a new order at your convenience.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW239023119 BCX0"><span class="SCXW239023119 BCX0"> </span></span><h4>Return to Sender</h4><p><span class="TextRun SCXW80091081 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW80091081 BCX0">Packages that are </span><span class="NormalTextRun SCXW80091081 BCX0">returned to </span><span class="NormalTextRun SCXW80091081 BCX0">the sender </span><span class="NormalTextRun SCXW80091081 BCX0">will not be reshipped</span><span class="NormalTextRun SCXW80091081 BCX0">.</span></span><span class="TextRun SCXW80091081 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW80091081 BCX0">When the items return to our facility and get checked back into inventory, we will issue a refund credit to the original form of payment. </span><span class="NormalTextRun SCXW80091081 BCX0">We cannot guarantee inventory </span><span class="NormalTextRun SCXW80091081 BCX0">for </span><span class="NormalTextRun SCXW80091081 BCX0">replacement </span><span class="NormalTextRun SCXW80091081 BCX0">orders</span><span class="NormalTextRun SCXW80091081 BCX0">.<br><br></span></span><p>If you have further questions regarding the shipping and handling policy please visit our <strong><a title="Contact Us Page" href="/contactus">customer support page</a></strong>.<p> </div></div></div></div></div></div><div class="footer footer-1"><div class="footer-upper"><div class="newsletter"><h3 class="newsletter-title"><span>Subscribe to our newsletter</span></h3><label for="newsletter-email" class="newsletter-box-description"> Receive the latest details on promotions, products, and sales. </label><div class="accept-privacy-policy"><input id="accept-privacy-policy-newsletter" title="Accept Privacy Policy Newsletter Checkbox" type="checkbox" name="accept-privacy-policy"> <label for="accept-privacy-policy">By providing my email address, I opt-in to receiving news and communications from the NPR Shop, and I acknowledge that my personal data will be processed in accordance with NPR Shop</label><div class="policy-link"><a href="https://www.npr.org/about-npr/179878450/privacy-policy">privacy policy.</a></div></div><div class="newsletter-subscribe" id="newsletter-subscribe-block"><div class="newsletter-email"><input id="newsletter-email" class="newsletter-subscribe-text" placeholder="Enter email." aria-label="Sign up for our newsletter" type="email" name="NewsletterEmail"> <input type="button" value="Subscribe" id="newsletter-subscribe-button" class="button-1 newsletter-subscribe-button"></div><div class="newsletter-validation"><span id="subscribe-loading-progress" style="display:none" class="please-wait">Wait...</span> <span class="field-validation-valid" data-valmsg-for="NewsletterEmail" data-valmsg-replace="true"></span></div></div><div class="newsletter-result" id="newsletter-result-block"></div><a href="#" class="newsletter-box-button newsletter-subscribe-block-opener">Subscribe</a></div></div><div class="footer-middle"><div class="footer-centering"><div class="footer-block first"><ul class="footer-menu footer-collapse"><li><a href="/every-purchase-supports-npr-programming">Every Purchase Supports NPR Programming</a><li><a href="/accessibility-statement">Accessibility Statement</a><li><a href="/shipping-returns">Shipping & Returns</a><li><a href="/conditions-of-use">Conditions of Use</a><li role="menuitem"><a title="NPR Home" href="https://www.npr.org/" style="text-transform:none">NPR.org</a></ul><a href="/" class="logo"> <img alt="NPR Shop" title="NPR Shop" src="https://shopnpr.org/images/thumbs/0001474_NPR-Logo-Footer.png"> </a></div><div class="footer-block" aria-label="My account Click to Expand" title="My account Click to Expand"><ul class="footer-menu footer-collapse"><li><a title="Customer info" aria-label="Customer info" href="/customer/info">Customer info</a><li><a title="My Cart" aria-label="My Cart" href="/cart">My Cart</a></ul><div class="footerCopyright">© NPR 2025</div></div><div class="footer-block last" aria-label="Contact Information Click to Expand" title="Contact Information Click to Expand"><ul class="footer-menu footer-collapse"><li><a title="Privacy Policy" href="https://www.npr.org/about-npr/179878450/privacy-policy" target="_blank">Privacy Policy</a><li><a aria-label="Sitemap" title="Sitemap" href="/sitemap">Sitemap</a><li> <li role="menuitem"><a aria-label="Contact Us" title="Contact Us" href="/contactus">Contact Us</a><li role="menuitem" class="address" title="Store Physical Address" aria-label="Store Physical Address"><span>5651 State Road 93 Eau Claire, WI 54701</span><li role="menuitem" class="phone" title="Customer Service Phone Number" aria-label="Customer Service Phone Number"><span>1-877-370-8345</span><li role="menuitem" class="email" title="Customer Service Email Address" aria-label="Customer Service Email Address"><span><a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="85e6f6c5f6edeaf5ebf5f7abeaf7e2">[email protected]</a></span></ul><ul class="social-sharing"><li><a target="_blank" class="facebook" href="https://www.facebook.com/NPR-Shop-244989668889054" rel="noopener noreferrer" aria-label="Facebook"> <span class="flip"></span> <span class="flop"></span> </a><li><a target="_blank" class="instagram" href="https://www.instagram.com/nprshop/" rel="noopener noreferrer" aria-label="Follow us on Instagram"> <span class="flip"></span> <span class="flop"></span> </a></ul></div><div class="footer-block" aria-label="Information Click to Expand" title="Information Click to Expand"></div></div></div><div class="footer-lower"><a role="menuitem" href="/" class="logoMobile"> <img alt="NPR Shop" title="NPR Shop" src="https://shopnpr.org/images/thumbs/0001474_NPR-Logo-Footer.png"> </a><div class="footerCopyrightMobile">© NPR 2025</div><div class="footer-powered-by">Powered by <a title="Nop Commerce Information" href="https://www.nopcommerce.com" target="_blank" rel="nofollow">nopCommerce</a></div><div class="footer-store-theme"></div></div></div><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script src="//static.klaviyo.com/onsite/js/klaviyo.js?company_id=RQSHPn"></script></div><div id="eu-cookie-bar-notification" class="eu-cookie-bar-notification"><div class="content"><div class="text">Cookies help us deliver our services. By using our services, you agree to our use of cookies.</div><div class="buttons-more"><button type="button" class="ok-button button-1" id="eu-cookie-ok">OK</button> <a class="learn-more" href="">Learn more</a></div></div></div><script>(function(n,t){var u="spdt-capture",f="script",i,r;t.getElementById(u)||(n.spdt=n.spdt||function(){(n.spdt.q=n.spdt.q||[]).push(arguments)},i=t.createElement(f),i.id=u,i.async=1,i.src="https://pixel.byspotify.com/ping.min.js",r=t.getElementsByTagName(f)[0],r.parentNode.insertBefore(i,r));n.spdt("conf",{key:"efb4a2e7e3fb4381960c4ef11be650fc"});n.spdt("view")})(window,document)</script><script src="https://cdn.userway.org/widget.js" data-account="Jk1z4AKYJ3"></script><input id="isShoppingCartEnabled" type="hidden" value="true"><script src="/js/2crlautcgxmtzlvtvoq-zq.scripts.js?v=Vi09y70mUB6I2pPaks1GWT1Eq8c"></script><script>$(function(){$(".header").on("mouseenter","#flyout-cart",function(){$(this).addClass("active")}).on("mouseleave","#flyout-cart",function(){$(this).removeClass("active")})})</script><script id="instantSearchItemTemplate" type="text/x-kendo-template"> <div class="instant-search-item" data-url="${ data.CustomProperties.Url }"> <a href="${ data.CustomProperties.Url }"> <div class="img-block"> <img src="${ data.PictureModels[0].ImageUrl }" alt="${ data.Name }" title="${ data.Name }" style="border: none"> </div> <div class="detail"> <div class="title">${ data.Name }</div> <div class="sku"># var sku = ""; if (data.Sku != null) { sku = "SKU: " + data.Sku } # #= sku #</div> <div class="price"># var price = ""; if (data.ProductPrice.Price) { price = data.ProductPrice.Price } # #= price #</div> </div> </a> </div> </script><script>$("#small-search-box-form").on("submit",function(n){$("#small-searchterms").val()==""&&(alert("Please enter some search keyword"),$("#small-searchterms").focus(),n.preventDefault())})</script><script>(function(n){function f(i){var r=n("#subscribe-loading-progress"),u;r.show();u={captchaValid:t,subscribe:i,email:n("#newsletter-email").val()};n.ajax({cache:!1,type:"POST",url:"/subscribenewsletter",data:u,success:function(t){r.hide();n("#newsletter-result-block").html(t.Result);t.Success?(n("#newsletter-subscribe-block").hide(),n(".newsletter-subscribe-block-opener").hide(),n("#newsletter-result-block").show(),alert("Subscription Successful")):n("#newsletter-result-block").fadeIn("slow").delay(2e3).fadeOut("slow")},error:function(){alert("Failed to subscribe.");r.hide()}})}var t=!1,i,u;if(!1&&(u=function(){i=grecaptcha.render("html_element",{sitekey:"6Lfc_4UqAAAAAGUOAbZ7cPS6odBNA3DRpYsJF2sq"})},n(function(){n("#newsletter-subscribe-button").on("click",function(){return n("#accept-privacy-policy-newsletter").is(":checked")?!0:!1});n("#newsletter-captcha-box").append("<div id='html_element'><\/div>")})),!1){n(document).ready(function(){r();setInterval(function(){r()},1e4)});function r(){return grecaptcha.ready(function(){grecaptcha.execute("6Lfc_4UqAAAAAGUOAbZ7cPS6odBNA3DRpYsJF2sq",{action:"SubscribeNewsletter"}).then(function(n){document.getElementById("g-recaptcha-response-newsletter").value=n})}),t=document.getElementById("g-recaptcha-response-newsletter").value?!0:!1}}n(document).ready(function(){n("#newsletter-subscribe-button").on("click",function(){if(n("#accept-privacy-policy-newsletter").is(":checked"))f("true");else return alert("To subscribe to our email marketing list, please confirm that you agree to our privacy policy."),!1});n("#newsletter-email").on("keydown",function(t){if(t.keyCode==13)return n("#newsletter-subscribe-button").trigger("click"),!1})})})(jQuery)</script><script>$(function(){$("#eu-cookie-bar-notification").show();$("#eu-cookie-ok").on("click",function(){var n={};addAntiForgeryToken(n);$.ajax({cache:!1,type:"POST",data:n,url:"/eucookielawaccept",dataType:"json",success:function(){$("#eu-cookie-bar-notification").hide()},error:function(){alert("Cannot store value")}})})})</script><script>var localized_data={AjaxCartFailure:"Failed to add the product. Please refresh the page and try one more time."};AjaxCart.init(!1,".header .cart-wrapper .cart-qty",".header-links .wishlist-qty",".cart-wrapper",localized_data)</script><script>$(window).scroll(function(){$(window).scrollTop()>=300?$(".header-centering").addClass("stick"):$(".header-centering").removeClass("stick")})</script></div>