Samsung Online Shop Support

<!DOCTYPE html> <html lang="en-SG"> <head>        <link rel="preconnect" href="https://images.samsung.com"/>   <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <meta name="viewport" content="width=device-width, initial-scale=1"/>  <title>Samsung Online Shop Support | Samsung SG</title> <meta name="title" content="Samsung Online Shop Support | Samsung SG"/> <link rel="canonical" href="https://www.samsung.com/sg/shop-faq/"/> <meta name="keywords" content="samsung online shop support, frequently asked questions, faq category"/> <meta name="description" content="Ask anything about the online shop. You can quickly check the content you want through frequently asked questions and various FAQ categories."/> <meta name="date" content="2023-04-19"/> <meta name="sitecode" content="sg"/> <meta name="twitter:card" content="Summary"/> <meta name="twitter:site" content="@SamsungSG"/> <meta name="twitter:creator" content="@SamsungSG"/> <meta name="twitter:url" content="https://www.samsung.com/sg/shop-faq/"/> <meta name="twitter:title" content="Samsung Online Shop Support | Samsung SG"/> <meta name="twitter:description" content="Ask anything about the online shop. You can quickly check the content you want through frequently asked questions and various FAQ categories."/> <meta name="twitter:image" content="https://www.samsung.com/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/logo-square-letter.png"/> <meta property="og:url" content="https://www.samsung.com/sg/shop-faq/"/> <meta property="og:image" content="https://www.samsung.com/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/logo-square-letter.png"/> <meta property="og:type" content="website"/> <meta property="og:site_name" content="Samsung sg"/> <meta property="og:locale" content="en-SG"/> <meta property="og:title" content="Samsung Online Shop Support | Samsung SG"/> <meta property="og:description" content="Ask anything about the online shop. You can quickly check the content you want through frequently asked questions and various FAQ categories."/> <meta property="og:country-name" content="sg"/> <meta property="name" content="Samsung sg"/> <meta property="image" content="https://www.samsung.com/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/logo-square-letter.png"/> <meta property="url" content="https://www.samsung.com/sg/shop-faq/"/> <meta property="description" content="Ask anything about the online shop. You can quickly check the content you want through frequently asked questions and various FAQ categories."/> <meta property="keywords" content="samsung online shop support, frequently asked questions, faq category"/> <link rel="icon" type="image/png" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/Favicon.png" sizes="96x96"/> <link rel="shortcut icon" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/Favicon.png"/> <link rel="apple-touch-icon" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/app_ico.png" sizes="144x144"/>  <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-site/resources/global/css/fonts.css" type="text/css"/>   <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-dependencies.min.72b3474a5ea9ec2c8b38096685e0928d.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-base-new-gnb.min.9f42454338d004aefad6d201b952d819.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-templates/page-support-shop/compact.min.7953a58d429d68c8d915a02808736329.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/support/su-g-shop-search-kv/clientlibs/site.min.6ca38a4a88a51cbf0d39bf6f28cc3479.css" type="text/css"/> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/support/su-g-link-card/clientlibs/site.min.3737dbf56e606c6c9d356210484c4004.css" type="text/css"/> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/product/pd-g-feature-benefit-full-bleed/clientlibs/site.min.df76811937af9f2e09d539c03cbbfe62.css" type="text/css"/> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/navigation/nv-g-breadcrumb/clientlibs/site.min.01c1e7bc1eb1645deacabd158fc75f0f.css" type="text/css"/> <script type="text/javascript"> var winhref = window.location.href.replace("/content/samsung","").replace(".html","/"); if ( winhref.indexOf("?") > 0) { winhref = winhref.substring(0, winhref.indexOf("?")); } var siteCode = winhref.split("/")[3]; //cn인 경우는 경로에서 siteCode를 추출할 수 없으므로 다른 방법으로 접근 if(winhref.indexOf("samsung.com.cn") > 0) { siteCode = "cn"; } //depth Info. var depth = winhref.split("/").length; var depth_last = winhref.split("/")[depth-1]; if(depth_last =="" || depth_last.charAt(0)=="?"){ depth -= 1; } //set pathIndicator(not product page) var pageName = ""; var depth_2 = ""; var depth_3 = ""; var depth_4 = ""; var depth_5 = ""; var digitalData = { "page" : { "pageInfo" : { "siteCode" : "sg", "pageName" : pageName, "pageID" : "L2NvbnRlbnQvc2Ftc3VuZy9zZy9zaG9wLWZhcQ==", "pageTrack" : "shop help", "originPlaform" : "web" }, "pathIndicator" : { "depth_2" : depth_2, "depth_3" : depth_3, "depth_4" : depth_4, "depth_5" : depth_5 } }, "user": { "userDeviceList": [ ] }, "product" : { "category" : "", "model_code" : "", // PD class정보 이용하여 설정 "model_name" : "", // PD page(server-side) "displayName" : "", // PD class정보 이용하여 설정 "pvi_type_code" : "", //PD page(server-side) "pvi_type_name" : "", //PD page(server-side) "pvi_subtype_code" : "", //PD page(server-side) "pvi_subtype_name" : "",//PD page(server-side) "pd_type" : "", //PD type "content_id" : "", "products" : "", "prodView" : "" } } </script>    <script type="text/javascript"> !function(e,n,t,i){var o=e.head;if(o){if(n)return;var a=e.createElement("style");a.id="alloy-prehiding",a.innerText="body { opacity: 0 !important }",o.appendChild(a),setTimeout((function(){a.parentNode&&a.parentNode.removeChild(a)}),1500)}}(document,-1!==document.location.href.indexOf("adobe_authoring_enabled")); </script>    <script src="//assets.adobedtm.com/72afb75f5516/9399104c5985/launch-23e418b1cb26.min.js" async></script>      <script> let isWebView = false; let isPlatformReady = false; class ShopAppUtil { constructor(params) { this.params = params; // let startT = new Date().valueOf(); // console.log("★ startTime:", startT); // if(!!window.flutter_inappwebview){ let siteCode = "sg"; let appCookie = document.cookie.match(`(^|;) ?WebView=([^;]*)(;|$)`); if(appCookie != null && appCookie[2] === "Y"){ isWebView = true; }else if(siteCode !== "fr"){ isWebView = !!window.flutter_inappwebview; } // } if(isWebView){ window.addEventListener("flutterInAppWebViewPlatformReady", (event) => { // let responseT = new Date().valueOf(); // console.log("★ responseTime:", responseT); // console.log("★ responseTime-startTime:", responseT - startT); // console.log("flutterInAppWebViewPlatformReady, web view:", isWebView); isPlatformReady = true; params.readyCallback(); }); } } callHandler = (methodName, ...params) => { if (isPlatformReady) { return window.flutter_inappwebview.callHandler(methodName, ...params) } else { return Promise.reject("Calling methodName: "+methodName+", but webview not identified") } } logger = (info, value) => { this.params.logger && console.log(" "+info+" "+value+" ") } isWebView = () => { this.logger('Returning isWebView: ', isWebView); return isWebView; } isPlatformReady = () => { this.logger('Returning isPlatformReady: ', isPlatformReady); return isPlatformReady; } getAppVersionCode = () => new Promise((resolve, reject) => { this.callHandler('getAppVersionCode') .then(result => { this.logger("App version", result) resolve(result) }) .catch(err => { this.logger("Error in App version", err) reject(err) }) }) triggerAnalytics = (data) => new Promise((resolve, reject) => { this.callHandler('OnAnalyticsEvent', data) .then(result => { this.logger("OnAnalyticsEvent Success", result) resolve(JSON.stringify(result)) }) .catch(err => { this.logger("Error in OnAnalyticsEvent", err) reject(err) }) }) openExternalBrowser = (url) => new Promise((resolve, reject) => { this.callHandler('openExternalBrowser', url) .then(result => { this.logger("openExternalBrowser Success", result) resolve(JSON.stringify(result)) }) .catch(err => { this.logger("Error in openExternalBrowser", err) reject(err) }) }) setupCloseForBack = (exit, confirm, hide, backCallback) => { this.callHandler('configureBackV2', exit, confirm, hide, backCallback) .then(function (result) { console.log(JSON.stringify(result)); }) .catch(function (err) { console.log("Error in configureBackV2", err) }) } setupNormalBack = () => { this.callHandler('configureBackV2', false, false, false, '') .then(function (result) { console.log(JSON.stringify(result)); }) .catch(function (err) { console.log("Error in configureBackV2", err) }) } getUserDetails = () => new Promise((resolve, reject) => { this.callHandler('getUserDetails', 'window.setUserDetails') .then(result => { this.logger("User Details", result) resolve(result) }) .catch(err => { this.logger("Error in getUserDetails", err) reject(err) }) }) updateCartCount = (cartCount) => new Promise((resolve, reject) => { this.callHandler('updateCartCount', cartCount) .then(result => { this.logger("updated Cart Count", result) resolve(result) }) .catch(err => { this.logger("Error in updateCartCount", err) reject(err) }) }) getToken = () => new Promise((resolve, reject) => { this.callHandler('getToken', false) .then(result => { this.logger("GetToken Success", result) resolve(result) }) .catch(err => { this.logger("Error in getToken", err) reject(err) }) }) displayInAppReview = () => new Promise((resolve, reject) => { this.callHandler('displayInAppReview') .then(result => { this.logger("displayInAppReview success") resolve(result) }) .catch(err => { this.logger("displayInAppReview failed") reject(err) }) }) } // [START log_event] function logEvent(name, params) { if (!name) { return; } if (window.AnalyticsWebInterface) { // Call Android interface window.AnalyticsWebInterface.logEvent(name, JSON.stringify(params)); } else if (window.webkit && window.webkit.messageHandlers && window.webkit.messageHandlers.firebase) { // Call iOS interface var message = { command: 'logEvent', name: name, parameters: params }; window.webkit.messageHandlers.firebase.postMessage(message); } else { // No Android or iOS interface found console.log("No native APIs found."); } } // [END log_event] // [START set_user_property] function setUserProperty(name, value) { if (!name || !value) { return; } if (window.AnalyticsWebInterface) { // Call Android interface window.AnalyticsWebInterface.setUserProperty(name, value); } else if (window.webkit && window.webkit.messageHandlers && window.webkit.messageHandlers.firebase) { // Call iOS interface var message = { command: 'setUserProperty', name: name, value: value }; window.webkit.messageHandlers.firebase.postMessage(message); } else { // No Android or iOS interface found console.log("No native APIs found."); } } // [END set_user_property] /* document.getElementById("event1").addEventListener("click", function() { console.log("event1"); logEvent("event1", { foo: "bar", baz: 123 }); }); document.getElementById("event2").addEventListener("click", function() { console.log("event2"); logEvent("event2", { size: 123.456 }); }); document.getElementById("userprop").addEventListener("click", function() { console.log("userprop"); setUserProperty("userprop", "custom_value"); }); */ </script> <script> const hideHeaderFooterByWindowFlutterInappwebview = () => { //$('.gnb').hide(); if(document.querySelector(".gnb") != null && document.querySelector(".gnb").style != null) { document.querySelector(".gnb").style.display='none'; } if(document.querySelector(".nv00-gnb") != null && document.querySelector(".nv00-gnb").style != null) { document.querySelector(".nv00-gnb").style.display='none'; } if(document.querySelector(".nv00-gnb-v3") != null && document.querySelector(".nv00-gnb-v3").style != null) { document.querySelector(".nv00-gnb-v3").style.display='none'; } //CRHQ-9185 [B2C] shop app - DB 전환 건 - 쿠키 체크 및 미노출 처리 - 보완로직 if(document.querySelector(".cod05-app-banner") != null && document.querySelector(".cod05-app-banner").style != null) { document.querySelector(".cod05-app-banner").style.display='none'; } if(document.querySelector(".breadcrumb") != null && document.querySelector(".breadcrumb").style != null) { document.querySelector(".breadcrumb").style.display='none'; } if(document.querySelector(".nv17-breadcrumb") != null && document.querySelector(".nv17-breadcrumb").style != null) { document.querySelector(".nv17-breadcrumb").style.display='none'; } if(document.querySelector(".epp-breadcrumb") != null && document.querySelector(".epp-breadcrumb").style != null) { document.querySelector(".epp-breadcrumb").style.display='none'; } if(document.querySelector(".footer-column") != null && document.querySelector(".footer-column").style != null) { document.querySelector(".footer-column").style.display='none'; } if(("es" === "sg" || "de" === "sg") && document.querySelector(".footer-bottom") != null && document.querySelector(".footer-bottom").style != null) { document.querySelector(".footer-bottom").style.display='none'; 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} if(document.querySelector("#QSIFeedbackButton-btn") != null && document.querySelector("#QSIFeedbackButton-btn").style != null) { document.querySelector("#QSIFeedbackButton-btn").style.display='none'; } if (window.location.href.indexOf("/mypage/myproducts/") > -1 || window.location.href.indexOf("/mypage/myrepair/") > -1 || window.location.href.indexOf("/mypage/rewards/") > -1 || window.location.href.indexOf("/mypage/myreferrals/") > -1) { if(document.querySelector(".explore-lnb-navigation") != null && document.querySelector(".explore-lnb-navigation").style != null) { document.querySelector(".explore-lnb-navigation").style.display='none'; } if(document.querySelector(".nv-g-lnb") != null && document.querySelector(".nv-g-lnb").style != null) { document.querySelector(".nv-g-lnb").style.display='none'; } if(document.querySelector(".pd-g-floating-nav") != null && document.querySelector(".pd-g-floating-nav").style != null) { document.querySelector(".pd-g-floating-nav").style.display='none'; } document.querySelectorAll("#content a[target='_blank']").forEach(function(item){ item.removeAttribute('target'); }); } if("page-standard-pd" === "page-support-shop" || "page-buying-pd" === "page-support-shop" || "page-feature-pd" === "page-support-shop") { if(document.querySelector(".pd-header-navigation__menu-epromoter-cta") != null && document.querySelector(".pd-header-navigation__menu-epromoter-cta").style != null) { document.querySelector(".pd-header-navigation__menu-epromoter-cta").style.display='none'; } if(document.querySelector(".product-detail-kv__cta-epromotor") != null && document.querySelector(".product-detail-kv__cta-epromotor").style != null) { document.querySelector(".product-detail-kv__cta-epromotor").style.display='none'; } }else if("page-bc-pd" === "page-support-shop"){ document.querySelectorAll("#content .s-message-link").forEach(function(item){ item.style.display = "none"; }); } document.querySelectorAll("#content a[href$='.pdf'][target='_blank']").forEach(function(item){ item.removeAttribute('target'); }); if(document.querySelector(".cookie-bar__app-banner") != null && document.querySelector(".cookie-bar__app-banner").style != null) { document.querySelector(".cookie-bar__app-banner").style.display='none'; } if(document.querySelector(".cod05-app-banner") != null && document.querySelector(".cod05-app-banner").style != null) { document.querySelector(".cod05-app-banner").style.display='none'; } //[EPP] Partner Bar 미노출 처리 if(document.querySelector(".partner-bar-wrap") != null && document.querySelector(".partner-bar-wrap").style != null) { document.querySelector(".partner-bar-wrap").style.display='none'; } if(window.sg && window.sg.common && window.sg.common.utils){ window.sg.common.utils.visibleScroll(); } } let timerId = setInterval(() => { if(isWebView){ hideHeaderFooterByWindowFlutterInappwebview(); } if(window.location.href.indexOf("samsung.com.cn") > -1){ //cn국가인 경우 //추가된 userAgent 판단 로직 var ua = navigator.userAgent; var ualower = ua.toLowerCase(); if(/micromessenger/.test(ualower)){ //userAgent include 'micromessenger' if(/miniprogram/i.test(ualower)){ // 위챗 미니앱 //return 'wxApp'; hideHeaderFooterByWindowFlutterInappwebview(); } }else if(/aliapp/i.test(ualower) && /miniprogram/i.test(ualower)){//userAgent include 'aliapp', 'miniprogram' //return 'aliApp';// 알리 미니앱 hideHeaderFooterByWindowFlutterInappwebview(); } } }, 10); setTimeout(() => { clearInterval(timerId); }, 20000); const setSessionStorage = () => { const isInAppWebViewSessionStorage = sessionStorage.getItem("isInAppWebViewSessionStorage"); if(!isInAppWebViewSessionStorage){ // readyCallback에서 세팅 (기존에 없는 경우만 세팅) sessionStorage.setItem("isInAppWebViewSessionStorage", "true"); } } //new ShopAppUtil let shopAppUtilInstance = new ShopAppUtil({ logger: true, readyCallback: setSessionStorage }); document.addEventListener("DOMContentLoaded", function () { if(shopAppUtilInstance.isWebView() && typeof $ !== "undefined"){ $(document).off("click", ".pd-offer__item a"); $(document).on("click", ".pd-offer__item a", function (e) { let href = $(this).attr("href"); if(href.indexOf("samsungmembers") > -1){ //samsungmembers e.preventDefault(); shopAppUtilInstance.openExternalBrowser(href); } }); } }); //EMI 팝업에서 호출 확인 용 function hideModalEmipopup() { console.log("[from finance-popup.js] call hideModalEmipopup()!! 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class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2407/gnb/GNB_Q6_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Z Fold6" data-mobile-alt="Galaxy Z Fold6" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2407/gnb/GNB_Q6_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy Z Fold6" data-mobile-alt="Galaxy Z Fold6" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Z Fold6</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/sg/smartphones/galaxy-z-flip6/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy z flip6" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2407/gnb/GNB_B6_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Z Flip6" data-mobile-alt="Galaxy Z Flip6" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2407/gnb/GNB_B6_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy Z Flip6" data-mobile-alt="Galaxy Z Flip6" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Z Flip6</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/sg/smartphones/galaxy-s24-ultra/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy s24 ultra" 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class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2404/gnb/GNB_E1E2_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy S24 | S24+" data-mobile-alt="Galaxy S24 | S24+" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2404/gnb/GNB_E1E2_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy S24 | S24+" data-mobile-alt="Galaxy S24 | S24+" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy S24 | S24+</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/sg/smartphones/galaxy-s/galaxy-s24-fe-blue-256gb-sm-s721blbcxsp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:Galaxy S24 FE" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2404/gnb/GNB_R12_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy S24 FE" data-mobile-alt="Galaxy S24 FE" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2404/gnb/GNB_R12_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy S24 FE" data-mobile-alt="Galaxy S24 FE" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy S24 FE</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/sg/smartphones/galaxy-a/galaxy-a55-5g-awesome-iceblue-128gb-sm-a556elbaxsp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy a55 5g" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/gnb/Galaxy_A55_GNB_ice-blue.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy A55 5G" data-mobile-alt="Galaxy A55 5G" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/gnb/Galaxy_A55_GNB_ice-blue.png?$168_136_PNG$" data-desktop-alt="Galaxy A55 5G" data-mobile-alt="Galaxy A55 5G" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy A55 5G</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/sg/tablets/galaxy-tab-s/galaxy-tab-s10-ultra-gray-256gb-sm-x920nzaaxsp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy tab s10 series" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2404/gnb/GNB_TS10-Series_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Tab S10 Series" data-mobile-alt="Galaxy Tab S10 Series" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2404/gnb/GNB_TS10-Series_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy Tab S10 Series" data-mobile-alt="Galaxy Tab S10 Series" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Tab S10 Series</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/sg/watches/galaxy-watch/galaxy-watch-ultra-titanium-gray-lte-sm-l705fdaaxsp/" aria-label="Galaxy Watch Ultra: Open in a New Window" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature 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aria-label="Galaxy Buds3 Pro: Open in a New Window" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy buds3 pro" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem" target="_blank"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2407/gnb/HOME_Buds3Pro_GNB_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Buds3 Pro" data-mobile-alt="Galaxy Buds3 Pro" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/sg/2407/gnb/HOME_Buds3Pro_GNB_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy Buds3 Pro" data-mobile-alt="Galaxy Buds3 Pro" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Buds3 Pro</p> </a> </li> </ul> <button class="nv00-gnb__featured-products-thumbnail-item--next"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </button> </div> </div> </div> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av"> TV & AV <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </button> <div class="nv00-gnb__l1-menu-container left-side"> <p class="nv00-gnb__l1-menu-container-title">TV & AV</p> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and av:recommended" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended"> Recommended <svg class="icon" focusable="false" 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href="/sg/tvs/oled-tv/highlights/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:why samsung oled" role="menuitem"> Why Samsung OLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/8k-tv/highlights/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:why 8k tvs" role="menuitem"> Why 8K TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/lifestyle-tvs/the-frame/highlights/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:why the frame" role="menuitem"> Why The Frame </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/lifestyle-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:discover lifestyle tvs" role="menuitem"> Discover Lifestyle TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a 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an-la="tv and av:recommended:why micro led" role="menuitem"> Why Micro LED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/offer/upgrade/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:tv upgrade offer" role="menuitem"> TV Upgrade Offer <span class="badge-icon badge-icon--label badge-icon--bg-color-red">HOT</span> </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and av:tvs" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs"> TVs <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:discover tvs" role="menuitem"> Discover TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/tv-buying-guide/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:tv buying guide" role="menuitem"> TV Buying Guide </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/help-me-choose/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:help choose my tv " role="menuitem"> Help Choose My TV </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/neo-qled-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:neo qled" role="menuitem"> Neo QLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/qled-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:qled" role="menuitem"> QLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/oled-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:oled" role="menuitem"> OLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/lifestyle-tvs/the-frame/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:the frame" role="menuitem"> The Frame </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/lifestyle-tvs/the-serif/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:the serif" role="menuitem"> The Serif </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/lifestyle-tvs/the-sero/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:the sero" role="menuitem"> The Sero </a> </li> <li class="nv00-gnb__l2-menu"> <a 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href="/sg/tv-accessories/all-tv-accessories/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:tv accessories" role="menuitem"> TV Accessories </a> </li> <li class="nv00-gnb__l2-menu mobile-only"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/help-me-choose/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:help choose your best tv" role="menuitem"> Help Choose Your Best TV </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/all-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:all tvs" role="menuitem"> All TVs </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and av:tv by size" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size"> TV by Size <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/98-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:98”" role="menuitem"> 98” </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/85-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:85 inch tvs" role="menuitem"> 85" </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/77-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:77”" role="menuitem"> 77” </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/75-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:75 inch tvs" role="menuitem"> 75" </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/65-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:65 inch tvs" role="menuitem"> 65" </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/55-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:55 inch tvs" role="menuitem"> 55" </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/50-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:50 inch tvs" role="menuitem"> 50" </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/43-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:43 inch tvs" role="menuitem"> 43" </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/32-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:32 inch tvs" role="menuitem"> 32" </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/tv-buying-guide/what-size-tv-should-i-get/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:what is the right tv size" role="menuitem"> What is the Right TV Size? </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/all-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:all tvs" role="menuitem"> All TVs </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and av:tv by resolution" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by resolution"> TV by Resolution <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/8k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by resolution:8k tvs" role="menuitem"> 8K TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/uhd-4k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by resolution:4k tvs" role="menuitem"> 4K TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/tvs/all-tvs/?full-hd+hd" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by resolution:full hd hd tvs" role="menuitem"> Full HD/HD TVs </a> </li> </ul> </div> <div 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class="nv00-gnb__l2-menu-link" href="/sg/monitors/gaming/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays:computer monitors:odyssey gaming" role="menuitem"> Odyssey Gaming </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/monitors/high-resolution/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays:computer monitors:viewfinity high resolution" role="menuitem"> ViewFinity High Resolution </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/monitors/smart-monitor/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays:computer monitors:smart monitors" role="menuitem"> Smart Monitors <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/monitors/ultra-wide/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" 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an-la="displays:computer monitors:all computer monitors" role="menuitem"> All Computer Monitors </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="displays:for business" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays:for business"> For Business <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/business/smart-signage/" aria-label="Smart Signage: Open in a New Window" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays:for business:smart signage" role="menuitem" target="_blank"> Smart Signage <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/business/led-signage/" aria-label="LED Signage: Open in a New Window" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays:for business:led signage" role="menuitem" target="_blank"> LED Signage <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/business/commercial-tvs/" aria-label="Commercial TVs: Open in a New Window" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays:for business:commercial tvs" role="menuitem" target="_blank"> Commercial TVs <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/business/monitors/" aria-label="Business Monitors: Open in a New Window" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays:for business:business monitors" role="menuitem" target="_blank"> Business Monitors <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread mobile-only"> </div> </div> </li> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/sg/accessories/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="accessories" role="menuitem"> Accessories </a> </li> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/sg/smartthings/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="smartthings" role="menuitem"> SmartThings </a> </li> </ul> <ul class="nv00-gnb__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support"> Support <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </button> <div class="nv00-gnb__l1-menu-container right-side"> <p class="nv00-gnb__l1-menu-container-title">Support</p> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:product help" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help"> Product Help <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/support/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:support home" role="menuitem"> Support Home </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/support/user-manuals-and-guide/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:manual and software" role="menuitem"> Manual and Software </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/search/?searchvalue=mobile#support" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:search support" role="menuitem"> Search Support </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/shop-faq/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:shop faq" role="menuitem"> SHOP FAQ </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/welcome-to-samsung/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:essential onboarding guide" role="menuitem"> Essential Onboarding Guide </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:repairs and warranty" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty"> Repairs & Warranty <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/support/warranty/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:warranty information" role="menuitem"> Warranty Information </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/support/service-centre/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:service locator" role="menuitem"> Service Locator </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/mypage/myproducts/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:book track repair" role="menuitem"> Book/Track Repair </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/support/repair-cost/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:repair cost" role="menuitem"> Repair Cost </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/support/service-centre-wait-time/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:service centre waiting time" role="menuitem"> Service Centre Waiting Time </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:contact" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact"> Contact <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="https://samsung-livechat.sprinklr.com/seao/sg/index.html" aria-label="Live Chat: Open in a New Window" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact:live chat" role="menuitem" target="_blank"> Live Chat <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="https://spr.ly/SingaporeWhatsapp" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact:whatsapp chat" role="menuitem"> WhatsApp Chat </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/support/contact/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact:call" role="menuitem"> Call </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="https://bit.ly/3pQRWnb" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact:email " role="menuitem"> Email </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:additional info" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:additional info"> Additional Info <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/sg/support/newsalert/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:additional info:news and alerts" role="menuitem"> News & Alerts </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="https://r1.community.samsung.com/t5/singapore/ct-p/sg" aria-label="Members & Community: Open in a New Window" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:additional info:members and community" role="menuitem" target="_blank"> Members & Community <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread mobile-only"> </div> </div> </li> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/sg/business/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="for business" role="menuitem"> For Business </a> </li> </ul> </div> <div class="nv00-gnb__utility-wrap"> <div class="nv00-gnb__utility search"> <button class="nv00-gnb__utility-btn gnb__search-btn-js" an-tr="nv00_gnb-shop help-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="search" aria-haspopup="true" aria-expanded="false"> <span class="hidden">Search</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> </div> <div class="nv00-gnb__utility cart"> <a class="nv00-gnb__utility-btn js-global-cart-btn js-has-carturl" data-cart-url="https://shop.samsung.com/sg/cart" href="https://shop.samsung.com/sg/cart" an-tr="nv00_gnb--cart-depth1" an-ca="navigation" an-ac="gnb" an-la="cart" role="button"> <span class="hidden">Cart</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#cart-bold" href="#cart-bold"></use> </svg> <span class="cart-in-number gnb-cart-count" aria-live="polite" style="display:none;"><span class="hidden">Number of Products : </span></span> </a> </div> <div class="nv00-gnb__utility before-login"> <a class="nv00-gnb__utility-btn mobile-only loginBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="login" aria-label="Manage Account" href="javascript:;" role="button"> <span class="hidden">Log-In/Sign-Up</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only"> <a class="nv00-gnb__utility-user-menu-link loginBtn" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="sign in sign up" aria-label="sign in sign up" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/DCGLSG/signInGate" role="menuitem"> Log-In/Sign-Up </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/sg/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Why Create a Samsung Account? Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Why Create a Samsung Account? <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="https://shop.samsung.com/sg/mypage/orders" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" aria-label="orders" role="menuitem"> Orders </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/sg/mypage/myproducts/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product registration" aria-label="product registration" role="menuitem"> Product Registration<br /> </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/sg/members/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" aria-label="members" role="menuitem"> Members </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/sg/rewards/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="samsung rewards" aria-label="samsung rewards" role="menuitem"> Samsung Rewards </a> </li> </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn mobile-only js-account" href="javascript:;" role="button" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only"> <a class="nv00-gnb__utility-user-menu-link js-user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" role="menuitem" aria-label="Manage Account"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> <p class="user-name"></p> <p class="hidden">Manage Account</p> </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/sg/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Why Create a Samsung Account? Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Why Create a Samsung Account? <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my page" target="_self" aria-label="my page" href="/sg/mypage/" role="menuitem">My Page</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" target="_self" aria-label="orders" href="https://shop.samsung.com/sg/mypage/orders" role="menuitem">Orders</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="wishlist" target="_self" aria-label="wishlist" href="https://shop.samsung.com/sg/my-account/wishlist/" role="menuitem">Wishlist</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product registration" target="_self" aria-label="product registration" href="/sg/mypage/myproducts/" role="menuitem">Product Registration<br /></a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my rewards" target="_self" aria-label="my rewards" href="/sg/mypage/rewards/" role="menuitem">My Rewards</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" target="_self" aria-label="members" href="/sg/members/" role="menuitem">Members</a> </li> <li class="nv00-gnb__utility-user-menu"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="logout" role="menuitem">Log Out</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open" aria-expanded="false" aria-haspopup="true"> <span class="hidden">Navigation</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#menu-bold" href="#menu-bold"></use> </svg> </button> </div> </div> <div class="nv00-gnb__inner-wrap-looping--end" tabindex="0"></div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLSG/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="9z5ss85h4x"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="SG"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.sg.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLSG/signOutGate"> <input type="hidden" name="client_id" value="9z5ss85h4x"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.sg.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="9z5ss85h4x"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="SG"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.sg.json"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.sg.json"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="9z5ss85h4x"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="SG"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="9z5ss85h4x"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="SG"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of Products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://shop.samsung.com"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson" value="Y"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value="Y"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi" value="Y"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/DCGLSG/signInGate"/> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/DCGLSG/signOutGate"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL" value="/sg/my-account/profile"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="SG"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="9z5ss85h4x"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.sg.json"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="Hybris"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType" value="global"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv" value="0.002"/> <input type="hidden" name="gnbMyAccountUrl" id="gnbMyAccountUrl" value="/sg/my-account/profile"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Your cart is empty.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" an-tr="nv00_gnb-shop help-cart popup-other_interaction" an-ca="other interaction" an-ac="cart is empty:OK" an-la="cart is empty:OK" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Sorry, there is insufficient stock for your cart.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">Remove a Product</p> <p class="layer-popup__desc">Without this product, applied coupon or promotion code cannot be redeemed.<br/>Are you sure to remove this product?</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> Move to wish list </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> Delete </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js gnb__popup-privacy" id="layerPrivacy"> <p class="layer-popup__title">Privacy Policy</p> <div class="layer-popup__checkbox-wrap"> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms"/> <label class="checkbox-v2__label" for="privacy-terms"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">I have read and agree to the Samsung.com <a href='/sg/info/privacy/' target='_blank' class='link-text' title="Open in a New Window">Privacy Policy</a></span> </label> </div> <p class="layer-popup__checkbox-desc error" id="errorPrivacy">Tick this box to proceed to Samsung.com.</p> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms2"/> <label class="checkbox-v2__label" for="privacy-terms2"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">By ticking this box, I accept Samsung Service Updates, including : </span></label></div><p class="layer-popup__checkbox-desc">Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters.</p> </div> <div class="layer-popup__cta-wrap"> <button id="privacyBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">PROCEED TO SAMSUNG.COM</button> <button class="cta cta--contained cta--black login-leave-btn" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">Leave page</button> </div> <button class="layer-popup__close login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Privacy Policy</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">Check Preferences</p> <p class="layer-popup__desc">Help us to make recommendations for you by updating your product preferences.</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">YES</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">LATER</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Check Preferences</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/sg/aisearch"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Galaxy Z Fold6"/> <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="Y"/> <input type="hidden" name="eppFlag" id="eppFlag" value="N"/>  <section class="gnb-search" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__looping--start" tabindex="0"></div> <div class="gnb-search__contents"> <h2 class="text-title">What are you looking for?</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search form</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <label class="hidden" for="gnb-search-keyword">Search Keyword</label> <input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:"/> <span class="gnb-search__placeholder">Galaxy Z Fold6</span>  <button type="button" class="gnb-search__input-btn--cancel" an-tr="search layer-shop help-keyword delete-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword delete"> <span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer-shop help-submit-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:keyword"> <span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> <button type="button" class="gnb-search__input-btn--scan-barcode"> <span class="hidden">Scan Barcode</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#barcode-regular" href="#barcode-regular"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__result-wrap gnb-search__result-wrap--hide" style="overflow: auto;"> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">NO SUGGESTIONS</h3> </div> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Suggested Searches</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__popular-keyword gnb-search__popular-keyword--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Popular Keyword</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Search History</h3> <button class="gnb-search__btn--history-clear" an-tr="search layer-shop help-clear all-search" an-ca="search" an-ac="search layer" an-la="search history:clear all"> Clear All </button> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap" role="list"> <h3 class="hidden">recommended search</h3> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z fold6">Galaxy Z Fold6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z flip6">Galaxy Z Flip6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:qled 8k">QLED 8K</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:oled tv">OLED TV</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:quickdrive">QuickDrive</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:smarttag2">SmartTag2</a> </div> </div> <button class="gnb-search__btn--close" an-tr="search layer-shop help-close-search" an-ca="search" an-ac="search layer" an-la="close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> </div> <div class="gnb-search__looping--end" tabindex="0"></div> </section>  <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="su-g-shop-search-kv aem-GridColumn aem-GridColumn--default--12"> <section class="su21-shop-search-kv "> <input id="displayPlaceholder" type="hidden" value="Galaxy Z Fold6"/> <div class="su21-shop-search-kv__container"> <div class="su21-shop-search-kv__contents"> <p class="su21-shop-search-kv__eyebrow-text">We're here for you</p> <h2 class="su21-shop-search-kv__title">Welcome to Online Shop Support</h2> <div class="su21-shop-search-kv__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/sg/shop-faq/shop_faq_home_searchkv_relocation_nopic_pc.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/sg/shop-faq/landing_uk_mo_online.png?$ORIGIN_PNG$" alt="shop faq landing"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/sg/shop-faq/shop_faq_home_searchkv_relocation_nopic_pc.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/sg/shop-faq/landing_uk_mo_online.png?$ORIGIN_PNG$" alt="shop faq landing"/> </div> </div> </div> <div class="su21-shop-search-kv__search-wrap"> <div class="su21-shop-search-kv__form-wrap"> <form action="#" class="su21-shop-search-kv__form" role="search"> <fieldset> <legend>Search form</legend> <div class="su21-shop-search-kv__form-container"> <div class="text-field-wrap"> <div class="text-field text-field--hide-label"> <label for="su21-shop-search-kv">Ask Anything</label> <input id="su21-shop-search-kv" type="text" autocomplete="off"/> <button type="button" class="su21-shop-search-kv__search-delete" an-tr="su21_shop_search kv-shop help-image-link" an-ca="search" an-ac="support search bar" an-la="close"> <span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#cancel-bold"></use> </svg> </button> </div> <button type="button" class="su21-shop-search-kv__form-submit" an-tr="su21_shop_search kv-shop help-search-icon" an-ca="search" an-ac="support search bar" an-la="search:keyword submit"><span class="hidden">search</span> <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#search-bold"></use> </svg> </button> <button type="button" class="su21-shop-search-kv__search-wrap-close"> <svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path> </svg> <span class="hidden">Back to Menu</span> </button> </div> <div class="su21-shop-search-kv__popular-searches-wrap"> <p class="su21-shop-search-kv__searches-title">Popular Searches</p> <ul class="su21-shop-search-kv__searches-list" role="listbox"> <li> <a href="/sg/shop-faq/trade-in/" class="su21-shop-search-kv__searches-link" target="_self" an-tr="su21_shop_search kv-shop help-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:how does trade in work"><span class="su21-shop-search-kv__searches-text" role="text">How does trade-in work?</span></a> </li> <li> <a href="/sg/shop-faq/payment-and-financing/what-payment-methods-are-available-on-samsung-online-store/" class="su21-shop-search-kv__searches-link" target="_self" an-tr="su21_shop_search kv-shop help-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:what payment methods do you accept"><span class="su21-shop-search-kv__searches-text" role="text">What payment methods do you accept?</span></a> </li> </ul> </div> <div class="su21-shop-search-kv__suggested-searches-wrap"> <p class="su21-shop-search-kv__searches-title">Suggested Searches</p> <ul class="su21-shop-search-kv__searches-list" role="listbox"> </ul> </div> <div class="su21-shop-search-kv__no-searches-result"> <p class="su21-shop-search-kv__searches-title">No Result</p> </div> </div> </fieldset> </form> </div> <div class="su21-shop-search-kv__keyword"> <p class="hidden">related search</p> <ul class="su21-shop-search-kv__keyword-list"> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:payment">payment</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:delivery">delivery</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:return">return</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:order cancel">order cancel</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:trade in">trade-in</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:warranty">warranty</a> </li> </ul> </div> </div> </div> </section></div> <div class="su-g-link-card aem-GridColumn aem-GridColumn--default--12"> <div class="su11-link-card none none button-theme--underline bg-white "> <div class="su11-link-card__wrap"> <h2 class="su11-link-card__headline-text">FAQ Categories</h2> <div class="su11-link-card__list su11-link-card__swiper"> <div class="su11-link-card__list-wrap "> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsung Account <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img01.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img01.png?$LazyLoad_Home_PNG$" alt="Samsung account icon"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img01.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img01.png?$48_48_PNG$" alt="Samsung account icon"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Enjoy access to Samsung services and<br />applications</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/sg/shop-faq/samsung-account/" target="_self" aria-label="Learn more" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:samsung account:learn more"> Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Trade-In <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/20230111/Trade_in.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/20230111/Trade_in.png?$LazyLoad_Home_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/20230111/Trade_in.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/20230111/Trade_in.png?$48_48_PNG$"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Want to trade-in? Full list of phones and tablets eligible for trade-in available upon choosing a new device. Please see the Trade In FAQ page for more information.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/sg/shop-faq/trade-in/" target="_self" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:trade in:learn more"> Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Purchase and Orders <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img02.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img02.png?$LazyLoad_Home_PNG$" alt="Purchase and orders icon"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img02.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img02.png?$48_48_PNG$" alt="Purchase and orders icon"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">How can we help you with your order?</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/sg/shop-faq/products-and-orders/" target="_self" aria-label="Learn more" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:purchase and orders:learn more"> Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Payments and Finance <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img03.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img03.png?$LazyLoad_Home_PNG$" alt="Payments and financing icon"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img03.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img03.png?$48_48_PNG$" alt="Payments and financing icon"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Payment options to fit every pocket</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/sg/shop-faq/payment-and-financing/" target="_self" aria-label="Learn more" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:payments and finance:learn more"> Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Delivery and Installation <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img05.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img05.png?$LazyLoad_Home_PNG$" alt="Delivery and installation icon"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img05.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img05.png?$48_48_PNG$" alt="Delivery and installation icon"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Check the delivery status of your orders,<br />track individual shipments and more.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/sg/shop-faq/delivery-and-installations/" target="_self" aria-label="Learn more" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:delivery and installation:learn more"> Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Returns and Refunds <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img06.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img06.png?$LazyLoad_Home_PNG$" alt="Returns and refunds icon"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img06.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img06.png?$48_48_PNG$" alt="Returns and refunds icon"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">How to return an item(s), cancel an<br />order and other common questions.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/sg/shop-faq/returns-and-cancellations/" target="_self" aria-label="Learn more" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:returns and refunds:learn more"> Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Service and Warranty <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img07.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img07.png?$LazyLoad_Home_PNG$" alt="Service and warranty icon"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img07.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/shop-faq_landing_categories-img07.png?$48_48_PNG$" alt="Service and warranty icon"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Find out everything you need to know<br />about your service and warranty</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/sg/shop-faq/service-and-warranty/" target="_self" aria-label="Learn more" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:service and warranty:learn more"> Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsung Rewards <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/20230111/shop-faq_landing_rewards.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/20230111/shop-faq_landing_rewards.png?$LazyLoad_Home_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/20230111/shop-faq_landing_rewards.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/my/shop-faq/20230111/shop-faq_landing_rewards.png?$48_48_PNG$"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Find out everything you need to know<br />about Samsung Rewards.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/sg/shop-faq/samsung-rewards/" target="_self" aria-label="Learn more" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:samsung rewards:learn more"> Learn more </a> </span> </div> </div> </div> </div> <div class="su11-link-card__more-cta" style="display: block"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" an-tr="su11_link card-shop help-text-button" an-ca="indication" an-ac="view more" an-la="view more"> View more <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-regular" href="#open-down-regular"></use></svg> </a> </div> </div> </div> </div> </div> <div class="pd-g-feature-benefit-full-bleed aem-GridColumn aem-GridColumn--default--12"> <section class="st-feature-benefit-full-bleed st-feature-benefit-full-bleed--middle st-feature-benefit-full-bleed--right st-feature-benefit-full-bleed--m-bottom st-feature-benefit-full-bleed--m-center st-feature-benefit-full-bleed--center-img-over desktop-bg-white mobile-bg-white desktop-text-color-white mobile-text-color-white " data-clickable-state="false"> <div class="st-feature-benefit-full-bleed__wrap"> <div class="st-feature-benefit-full-bleed__content-wrap"> <div class="st-feature-benefit-full-bleed__content-inner"> <div class="st-feature-benefit-full-bleed__content-area"> <h2 class="st-feature-benefit-full-bleed__title" data-font-size-pc="38" data-font-size-mo="26">Useful Online Shop Support</h2> <p class="st-feature-benefit-full-bleed__text" data-font-size-pc="18" data-font-size-mo="14">Need help choosing a new device?<br />Have your questions answered by a Samsung expert.</p> </div> </div> </div> <figure class="st-feature-benefit-full-bleed__figure "> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/sg/shop-faq/shop-faq_landing_support-img_pc.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/sg/shop-faq/shop-faq_landing_support-img_mo_wdp.jpg?$LazyLoad_Home_JPG$" data-desktop-alt="A girl is searching for information, using a notebook" data-mobile-alt="A girl is searching for information, using a notebook"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/sg/shop-faq/shop-faq_landing_support-img_pc.png?$1440_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/sg/shop-faq/shop-faq_landing_support-img_mo_wdp.jpg?$720_N_JPG$" data-desktop-alt="A girl is searching for information, using a notebook" data-mobile-alt="A girl is searching for information, using a notebook"/> </div> </figure> </div> </section> </div> <div class="su-g-link-card aem-GridColumn aem-GridColumn--default--12"> <div class="su11-link-card none none button-theme--contained bg-white " id="contact-info"> <div class="su11-link-card__wrap"> <h2 class="su11-link-card__headline-text">Contact Us</h2> <div class="su11-link-card__list su11-link-card__swiper"> <div class="su11-link-card__list-wrap none"> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Chat with Us <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/test/shop-faq/Chat-with-us.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/test/shop-faq/Chat-with-us.png?$LazyLoad_Home_PNG$" alt="Samsung account icon"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/test/shop-faq/Chat-with-us.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/test/shop-faq/Chat-with-us.png?$48_48_PNG$" alt="Samsung account icon"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Available Mon – Sun, 9AM to 9PM</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--contained cta--black cta--icon" href="https://samsung-livechat.sprinklr.com/seao/sg/index.html" target="_blank" role="button" aria-label="Chat with us : Open in a New Window" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="contact info:available 24 hours:chat with us"> Chat with us <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> WhatsApp Us <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/test/shop-faq/Whatsapp-Chat.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/test/shop-faq/Whatsapp-Chat.png?$LazyLoad_Home_PNG$" alt="WhatsApp chat icon"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/test/shop-faq/Whatsapp-Chat.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/test/shop-faq/Whatsapp-Chat.png?$48_48_PNG$" alt="WhatsApp chat icon"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Available Mon – Sun, 9AM to 9PM</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--contained cta--black " href="https://wa.me/6531587518" target="_self" aria-label="Whatsapp Us" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="contact info:available 24 hours:whatsapp us"> WhatsApp Us </a> </span> </div> </div> </div> </div> <div class="su11-link-card__more-cta" style="display: block"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" an-tr="su11_link card-shop help-text-button" an-ca="indication" an-ac="view more" an-la="view more"> View more <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-regular" href="#open-down-regular"></use></svg> </a> </div> </div> </div> </div> </div> <div class="nv-g-breadcrumb aem-GridColumn aem-GridColumn--default--12"> <nav class="breadcrumb" aria-label="Breadcrumb"> <div class="breadcrumb__inner"> <ul class="breadcrumb__path"> <li> <a aria-label="Home" an-tr="nv03_breadcrumb-shop help-text-breadcrumb" an-ca="navigation" an-ac="breadcrumb" an-la="breadcrumb:home" href="/sg/"> <span class="breadcrumb__text-desktop">Home</span> <span class="breadcrumb__text-mobile">Home</span> </a> <svg class="icon" focusable="false" aria-hidden="true"><use 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