CINXE.COM

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case '/workflow-automation/document-generation/': trialHash = '#salesforce'; break; case '/workflow-automation/salesforce/': trialHash = '#salesforce'; break; default: trialHash = '#nwc'; break; } var btn = jQuery('.main-navigation .blue-menu-link .ga-btn'); btn.attr('href', '/trial/' + trialHash); // btn.addClass('js-scroll-to-link'); }); </script> </header> <div id="content" class="site-content"> <div id="primary" class="content-area"> <main id="main" class="site-main"> <div class="page-header page-header--image" style=" background-image:url(https://www.nintex.de/wp-content/uploads/2021/06/Zoom-hero-for-case-styudy_fresh-scaled-1.jpg);"></div> <article id="post-2248" class="layout case-study-content post-2248 case_study type-case_study status-publish hentry"> <div class="entry-content"> <h1 class="entry-title">Zoom unterstützt den Boom im Channel-Geschäft mit Nintex</h1><p>Als Unternehmen, Schulen und Organisationen aller Art als Reaktion auf die COVID-19-Pandemie ihre Aktivitäten online verlegten, stieg die Nachfrage nach Videokommunikationsdiensten sprunghaft an. Bei Zoom Video Communications, Inc. stieg die Gesamtzahl der täglichen Meeting-Teilnehmer innerhalb von vier Monaten um das 30-fache, wobei die Zahl der Kunden mit mehr als 10 Mitarbeitern im Vergleich zum Vorjahr um 354 % zunahm. Selbst im engeren Channel-Markt von Zoom, der Unternehmenskunden über Distributoren und andere Partner bedient, verfünffachte sich der Auftragseingang.</p> <p>Die Verarbeitung und Nachverfolgung dieser neuen Channel-Bestellungen bis zum Zeitpunkt der Bereitstellung war für Zoom schon vor dem Anstieg des Neugeschäfts eine Herausforderung. Der Engpass war eine Reihe von manuellen Prozessen, die auf E-Mail und Tabellenkalkulationen basierten. Zoom war auf eine Kombination aus Zendesk für die Auftragsverfolgung und Salesforce für das Auftragsmanagement umgestiegen, aber der Prozess erforderte immer noch, dass Zoom-Mitarbeiter jeden Auftrag sechs oder mehr Mal bearbeiten mussten, einschließlich Nachfassaktionen mit dem großen Vertriebsteam, um Angebote zu erstellen und Genehmigungen einzuholen, und mit dem Provisioning-Team, um die neuen Accounts zu implementieren.</p> <p>Zoom arbeitete mit Pacific BPA, einem Nintex Premier Partner, zusammen, um eine auf Nintex Workflow Cloud basierende Lösung in nur drei Wochen zu entwickeln und bereitzustellen. Wenn nun ein neuer Auftrag in Zendesk eingegeben wird, löst er den Workflow aus, der die gesamte Interaktion zwischen Zendesk und Salesforce automatisiert.</p> <section id="" class="statistics-section"> <div class="grid-container full"> <div class="grid-x grid-margin-x"> <div class="stat-repeater cell small-6 medium-4 large-4"> <div class="stat-repeater-inner"> <img src="https://www.nintex.de/wp-content/uploads/2021/06/process-automation-icon.svg" style="position: relative; top: -4px; height: 64px;"> </div> <h3>1/3 Verringerung der Anzahl der Vertragsbediensteten</h3> </div> <div class="stat-repeater cell small-6 medium-4 large-4"> <div class="stat-repeater-inner"> <img src="https://www.nintex.de/wp-content/uploads/2021/06/optimize_Improve_icon.svg" style="position: relative; top: -4px; height: 64px;"> </div> <h3>Signifikante Steigerung des Channel-Geschäfts</h3> </div> <div class="stat-repeater cell small-6 medium-4 large-4"> <div class="stat-repeater-inner"> <img src="https://www.nintex.de/wp-content/uploads/2021/06/optimize_Monitor_icon.svg" style="position: relative; top: -4px; height: 64px;"> </div> <h3>Steigert die Wettbewerbsfähigkeit</h3> </div> </div> </div> <div class="stats-fullwidth"> </div> </section> </div> <div class="case-study-info"> <div class="case-study-client-logo"><img class="media image" src="https://www.nintex.de/wp-content/uploads/2021/06/1280px-Zoom_Communications_Logo_-white-1024x241.png" alt="Inline content image"></div> <dl> <dt>Unternehmen</dt><dd>Zoom Video Communications, Inc.</dd><dt>Website</dt><dd><a class="button-container link link-container link-container--turquoise js-link-container--inline has-margin--top ga-txt-link " href="https://zoom.us/" target="_self"><div class="link-container__inner"><span>zoom.us</span><svg class="icon icon--double-chevron-right-link" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 25.4 17.5"> <path class="icon--double-chevron-right-link--first" d="M3.6 16.8L.8 13.9l5.1-5.1L.8 3.6 3.6.8l8 8z"></path> <path class="icon--double-chevron-right-link--second" d="M16.7 16.8l-2.9-2.9L19 8.8l-5.2-5.2L16.7.8l8 8z"></path> </svg></div></a></dd><dt>Funktionen</dt> <dd> <a href='https://www.nintex.de/prozessplattform/advanced-workflow/' target='_self' class='btn btn--blue-link ga-txt-link '>Advanced Workflow<svg class="icon icon--double-chevron-right-link" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 25.4 17.5"> <path class="icon--double-chevron-right-link--first" d="M3.6 16.8L.8 13.9l5.1-5.1L.8 3.6 3.6.8l8 8z"></path> <path class="icon--double-chevron-right-link--second" d="M16.7 16.8l-2.9-2.9L19 8.8l-5.2-5.2L16.7.8l8 8z"></path> </svg></a> </dd> <dd> <a href='https://www.nintex.de/prozessplattform/schnittstellen/' target='_self' class='btn btn--blue-link ga-txt-link '>Schnittstellen<svg class="icon icon--double-chevron-right-link" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 25.4 17.5"> <path class="icon--double-chevron-right-link--first" d="M3.6 16.8L.8 13.9l5.1-5.1L.8 3.6 3.6.8l8 8z"></path> <path class="icon--double-chevron-right-link--second" d="M16.7 16.8l-2.9-2.9L19 8.8l-5.2-5.2L16.7.8l8 8z"></path> </svg></a> </dd> <div class="button-container button-container--blue button-container--large"> <div class="button-cursor" style="display: none; transform: translate(-10px, -10px);"> <svg xmlns="http://www.w3.org/2000/svg" class="icon icon--single-chevron-right-button" viewBox="0 0 12.8 17.6"> <path class="icon--single-chevron-right-button--first" d="M3.8 16.8L1 14l5.1-5.2L1 3.6 3.8.8l8 8z"></path> </svg> </div> <a href="https://www.nintex.de/wp-content/uploads/2021/06/Zoom-Video-Communications-case-study-ger.pdf" class="button-text ga-btn pdf-download" target="_self">pdf <svg class='icon icon--chevron-down' xmlns='http://www.w3.org/2000/svg' viewBox='0 0 25.4 17.5'><path class='icon--chevron-down-inside' d='M3.6 16.8L.8 13.9l5.1-5.1L.8 3.6 3.6.8l8 8z'></path></svg></a> </div> </dl> </div> </article> <section id="" class="multi-column"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="multi-column-repeater cell small-12 medium-4"> <h3>Wer sie sind</h3> <p>Zoom Video Communications, Inc. bietet Cloud-basierte Video- und Webkonferenzen an, um Teams zusammenzubringen und in einer reibungslosen Umgebung mehr zu erreichen. Mit mehr als 2.800 Mitarbeitern weltweit unterstützt Zoom Unternehmen dabei, mit führenden Business-App-Integrationen und Entwickler-Tools herausragende Erlebnisse zu schaffen.</p> </div> <div class="multi-column-repeater cell small-12 medium-4"> <h3>Was sie brauchen</h3> <p>Zoom musste bereits die Verarbeitung von Channel-Aufträgen skalieren, um der steigenden Nachfrage gerecht zu werden, als das Unternehmen während der COVID-19-Krise einen Geschäftsboom erlebte. Dann wurde der Bedarf kritisch.</p> </div> <div class="multi-column-repeater cell small-12 medium-4"> <h3>Wie sie es gemacht haben</h3> <p>Zoom ersetzte seinen weitgehend manuellen Prozess der Auftragsverfolgung und -verwaltung durch eine Lösung auf Basis von Nintex Workflow Cloud, die mit Zendesk und Salesforce integriert ist, um die Schritte vom Auftragseingang über die Auftragsbestätigung bis zur Bereitstellung zu automatisieren.</p> </div> </div> </div> </section> <section id="" style="" class="layout content-image content-image--content-image content-image--no-image content-image--no-background content-image--no-svg content-image--right"> <article> <div class="content" style="color: #03161e; "> <h1 class="heading heading--primary">Jetzt für massives Wachstum positioniert</h1><p>Zoom zog eine Lösung zur Automatisierung von Roboterprozessen in Betracht und verwarf diese, da sie nicht die Flexibilität bot, die das Unternehmen für den Umgang mit zahlreichen Vertriebspartnern benötigte, von denen jeder seine eigenen Anforderungen an Bestellungen, E-Mail-Bestätigungen und andere Dokumentationen hatte. Stattdessen benötigte es eine flexible, hoch automatisierte und hoch skalierbare Workflow-Lösung.</p> <p>Die Nintex-Lösung ist mit Salesforce und Zendesk integriert. Während sich die Geschäftsprozesse von einem neuen Auftrag zu einem bereitgestellten Auftrag bewegen, aktualisiert der Nintex-Workflow alle Systeme, automatisiert Erinnerungen an das Vertriebsteam, um partnerspezifische Bestellungen zu erstellen, und sendet Benachrichtigungen über Statusaktualisierungen an die Channel Operations-, Vertriebs- und Provisioning-Teams. Der Workflow wickelt 90 % der Bestellungen vollständig ab, 50 % mehr als ursprünglich erwartet. Das Ergebnis ist, dass Zoom den erheblichen Anstieg des Channel-Geschäfts bewältigt und dies effizienter und kostengünstiger als zuvor.</p> <p><iframe title="Zoom supports boom in channel business with Nintex" width="1170" height="658" src="https://www.youtube.com/embed/9UMgz1uOsp4?feature=oembed&enablejsapi=1&origin=https://www.nintex.de" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></p> </div> <div class="image"> <span class="image-container" style="background-color:;"> <img class="media lazy image " src="" data-src=""> </span> </div> </article> </section> <section id="" class="block-quote-section digital left" style=" text-align: left"> <div class="grid-container"> <div class="grid-x"> <div class="cell small-12 quotebox"> <div class="quotebefore"></div> <blockquote>Die Menge an manuellen Eingriffen, die wir benötigten, war für uns selbst bei dem geringeren Volumen vor COVID-19 sehr schwierig. Ohne den Einsatz von Nintex hätten wir niemals mithalten können. Jetzt können wir nicht nur mit einem viel höheren Volumen mithalten, sondern wir senden auch durchgängig und in Echtzeit automatische Bestätigungen an unsere Partner, was früher bis zu drei Tage gedauert hat.</blockquote> <strong>– Yesenia Orozco, Channel Operations Manager, Zoom</strong> <div class="quoteafter"></div> </div> </div> </div> </section> <section id="" class="layout nintex-related-posts " style=""> <div class="grid-container"> <div class="grid-x grid-margin-x related-posts-grid"> <div class="cell small-12 medium-6 block block--image-box block--image-box--large"> <a href="https://www.nintex.de/case-study/suez-wts/"> <img class="lazy related-post-image" data-src="https://www.nintex.de/wp-content/uploads/2020/11/Screen-Shot-2020-07-20-at-4.03.53-PM-750x400.png" /> <div class="image-box-inner-container"> <h6 class="image-box--header" style="padding: 0;">SUEZ – Water Technologies & Solutions nutzt Nintex für Workflow-Automatisierung</h6> <div class="chevron-container chevron-container--first" style="right: 20px;"> <svg xmlns="http://www.w3.org/2000/svg" class="icon icon--chevron-right--image-box" viewBox="0 0 12.8 17.6"> <path class="icon--chevron-right--image-box--chevron" d="M3.8 16.8L1 14l5.1-5.2L1 3.6 3.8.8l8 8z"></path> </svg> </div> <div class="chevron-container chevron-container--second" style="right: 20px;"> <svg xmlns="http://www.w3.org/2000/svg" class="icon icon--chevron-right--image-box" viewBox="0 0 12.8 17.6"> <path class="icon--chevron-right--image-box--chevron" d="M3.8 16.8L1 14l5.1-5.2L1 3.6 3.8.8l8 8z"></path> </svg> </div> <div class="image-box--description"> Das Unternehmen migrierte erfolgreich unternehmenskritische Workflows aus einem individuellen Altsystem nach Nintex for Office 365. </div> </div> <div class="image-box--shield"></div> </a> </div> <div class="cell small-12 medium-6 block block--image-box block--image-box--large"> <a href="https://www.nintex.de/case-study/equilibrium/"> <img class="lazy related-post-image" data-src="https://www.nintex.de/wp-content/uploads/2020/11/Equilibrium_financial_1000px-750x329.png" /> <div class="image-box-inner-container"> <h6 class="image-box--header" style="padding: 0;">Nintex unterstützt Equilibrium bei Prozessverbesserungen im gesamten Unternehmen</h6> <div class="chevron-container chevron-container--first" style="right: 20px;"> <svg xmlns="http://www.w3.org/2000/svg" class="icon icon--chevron-right--image-box" viewBox="0 0 12.8 17.6"> <path class="icon--chevron-right--image-box--chevron" d="M3.8 16.8L1 14l5.1-5.2L1 3.6 3.8.8l8 8z"></path> </svg> </div> <div class="chevron-container chevron-container--second" style="right: 20px;"> <svg xmlns="http://www.w3.org/2000/svg" class="icon icon--chevron-right--image-box" viewBox="0 0 12.8 17.6"> <path class="icon--chevron-right--image-box--chevron" d="M3.8 16.8L1 14l5.1-5.2L1 3.6 3.8.8l8 8z"></path> </svg> </div> <div class="image-box--description"> Das Unternehmen für Vermögensmanagement mit Sitz im Vereinigten Königreich nutzt Nintex Promapp für Prozessverbesserungen im gesamten Unternehmen. 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