CINXE.COM
Privacy | Consumer Financial Protection Bureau
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href=/privacy/privacy-impact-assessments/> Privacy Impact Assessments </a> </li><li> <a class="o-secondary-nav__link " href=/privacy/system-records-notices/> System of Records Notices </a> </li><li> <a class="o-secondary-nav__link " href=/privacy/privacy-policy/> Privacy Policy </a> </li><li> <a class="o-secondary-nav__link " href=/privacy/website-privacy-policy/> Website Privacy Policy and Legal Notices </a> </li><li> <a class="o-secondary-nav__link " href=/privacy/privacy-policy-non-us-citizens/> Privacy Policy for Non-U.S. Citizens </a> </li><li> <a class="o-secondary-nav__link " href=/privacy/amending-and-correcting-records-under-privacy-act/> Amending and Correcting Records under the Privacy Act </a> </li><li> <a class="o-secondary-nav__link " href=/privacy/file-privacy-complaint/> File a Privacy Complaint </a> </li> </ul></li> </ul> </div> </nav> </aside> <div class="u-layout-grid__main" id="content__main"> <div class="block block--flush-top"> <h1>Privacy</h1> <div class="lead-paragraph"> <p data-block-key="gefvd">We collect only the minimum amount of personally identifiable information (PII) we need, whether it is to assist with your issue or to work on consumer issues broadly.</p> </div> <p data-block-key="hehfx"><a class="a-link" href="https://obamawhitehouse.archives.gov/sites/default/files/omb/memoranda/2017/m-17-12_0.pdf"><span class="a-link__text">Personally identifiable information</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> is defined as "information that can be used to distinguish or trace an individual's identity, either alone or when combined with other information that is linked or linkable to a specific individual."</p><p data-block-key="3jblk">Before we collect PII we tell you what we are collecting, why we are collecting it, and how we are going to use it. We work to ensure that the PII we have about you is accurate, relevant, timely, and complete.</p> </div> <div class="block block--flush-top"> <div class="o-info-unit-group" id="our-work" > <h2 id="our-work">Our work</h2> <div class="content-l"> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="privacy-impact-assessments-pias">Privacy Impact Assessments (PIAs)</h3> </div><div class="m-info-unit__content"> <p data-block-key="kn5z3">Privacy Impact Assessments (PIAs) identify and mitigate privacy risks. We conduct our PIAs using a standard template based on a series of questions about how we ensure consistency with each principle.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/privacy-impact-assessments/"> <span class="a-link__text">Browse Privacy Impact Assessments</span> </a> </li> </ul> </div> </div> </div> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="system-of-records-notices-sorns">System of Records Notices (SORNs)</h3> </div><div class="m-info-unit__content"> <p data-block-key="id1oi">System of Records Notices (SORNs) describe personal information that we receive, why we receive it, how we use it, and why and how we may share it.<br/></p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/system-records-notices/"> <span class="a-link__text">Browse System of Records Notices</span> </a> </li> </ul> </div> </div> </div> </div> <div class="content-l"> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="privacy-policy">Privacy policy</h3> </div><div class="m-info-unit__content"> <p data-block-key="uritm">The Bureau can be more effective in its mission where trust exists between consumers and the agency that works to protect them. At the CFPB, the Chief Privacy Officer leads the Privacy Team in building and maintaining that trust, and is responsible for all of the CFPB’s privacy compliance and operational activities. The privacy policy highlights our commitment to privacy.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/privacy-policy/"> <span class="a-link__text">Read our privacy policy</span> </a> </li> </ul> </div> </div> </div> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="website-privacy-policy-and-legal-notices">Website privacy policy and legal notices</h3> </div><div class="m-info-unit__content"> <p data-block-key="yi5eo">We take protecting your personal digital privacy extremely seriously. We have outlined consumerfinance.gov policies and procedures on the collection, use, and disclosure of your information.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/digital-privacy-policy/"> <span class="a-link__text">Read our website privacy policy and legal notices</span> </a> </li> </ul> </div> </div> </div> </div> <div class="content-l"> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="privacy-policy-for-non-us-citizens">Privacy policy for non-U.S. citizens</h3> </div><div class="m-info-unit__content"> <p data-block-key="p364j">As a matter of discretion, the CFPB will treat any PII that it maintains in its mixed systems of records as being subject to the provisions of the Privacy Act, regardless of whether or not the information relates to U.S. persons covered by the Privacy Act.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/privacy-policy-non-us-citizens/"> <span class="a-link__text">Learn more about our privacy policy for non-U.S. persons</span> </a> </li> </ul> </div> </div> </div> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="amend-information-on-record">Amend information on record</h3> </div><div class="m-info-unit__content"> <p data-block-key="8zvwl">If you know or suspect that the CFPB has information about you that is inaccurate, irrelevant, untimely, or incomplete, the Privacy Act allows you to request that the information be corrected or amended.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/amending-and-correcting-records-under-privacy-act/"> <span class="a-link__text">Learn how to amend information on record</span> </a> </li> </ul> </div> </div> </div> </div> <div class="content-l"> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="file-a-privacy-complaint">File a privacy complaint</h3> </div><div class="m-info-unit__content"> <p data-block-key="61uu4">We take your privacy seriously, and have created a process by which you can formally file a complaint with our Chief Privacy Officer.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/file-privacy-complaint/"> <span class="a-link__text">File a privacy complaint</span> </a> </li> </ul> </div> </div> </div> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="disclosures-of-records-and-information">Disclosures of records and information</h3> </div><div class="m-info-unit__content"> <p data-block-key="y4skh">Read the final rule that established procedures for the public to obtain information from the CFPB, and learn how to submit your request and consent forms.<br/></p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/policy-compliance/rulemaking/final-rules/disclosure-records-and-information-1/"> <span class="a-link__text">Disclosure of records and information</span> </a> </li> <li class="m-list__item"><a class="a-link a-link--jump" href="/policy-compliance/rulemaking/final-rules/disclosure-records-and-information-1/"> <span class="a-link__text">Exemptions to the Privacy Act</span> </a> </li> <li class="m-list__item"><a class="a-link a-link--jump" href="/policy-compliance/rulemaking/final-rules/disclosure-records-and-information-1/"> <span class="a-link__text">Privacy Act implementation rules</span> </a> </li> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/records-access/"> <span class="a-link__text">Request for individual access to records</span> </a> </li> <li class="m-list__item"><a class="a-link a-link--jump" href="/privacy/disclosure-consent/"aria-label="/privacy/records-access/"> <span class="a-link__text">Consent for disclosure of records</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> <aside class="o-prefooter"> <div class="block block--flush-top"> <div class="m-related-posts"> <header class="m-slug-header"> <h2 class="m-slug-header__heading"> Further reading </h2> </header> <div class="m-related-posts__list-container"> <h3 class="h4"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--speech-bubble" viewBox="0 0 15 19"><path d="M14.032 5.286v7.276a1.11 1.11 0 0 1-1.108 1.108h-.792v1.762c0 .262-.182.362-.403.224L8.546 13.67h-6.47a1.11 1.11 0 0 1-1.108-1.108V5.286a1.11 1.11 0 0 1 1.108-1.108h10.848a1.11 1.11 0 0 1 1.108 1.108m-1.9 1.677H2.868V8.07h9.264zm0 2.843H2.868v1.108h9.264z"/></svg> Blog </h3> <ul class="m-related-posts__list m-list m-list--unstyled"> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/blog/cfpb-launches-public-comment-process-for-open-banking-standard-setter-recognition/"> CFPB launches public comment process for open banking standard setter recognition </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2024-09-24T00:00:00">SEP 24, 2024</time></span> </p> </li> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/blog/shining-a-spotlight-on-workers-financial-experiences/"> Shining a Spotlight on Workers’ Financial Experiences </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2022-03-09T00:00:00">MAR 09, 2022</time></span> </p> </li> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/blog/what-to-consider-when-sharing-your-financial-data/"> What to consider when sharing your financial data </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2020-07-24T00:00:00">JUL 24, 2020</time></span> </p> </li> </ul> </div> <div class="m-related-posts__list-container"> <h3 class="h4"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--newspaper" viewBox="0 0 15 19"><path d="M2.644 15.26a17 17 0 0 1-.706-.014l-.11-.025a1.51 1.51 0 0 1-1.14-1.185l-.018-.092c-.005-.106-.01-.406-.01-.667V4.434a.477.477 0 0 1 .476-.475H11.77a.476.476 0 0 1 .475.475v1.529h1.591a.506.506 0 0 1 .504.504v7.192a1.6 1.6 0 0 1-1.6 1.6zm0-1.109h8.572a1.6 1.6 0 0 1-.077-.491v-2.174l-.003-.109v-6.31H1.769v8.21c0 .218.003.43.006.544l.002.008a.4.4 0 0 0 .3.312l.01.002c.133.004.358.008.557.008M9.91 6.815H2.95v1.109h6.96zm-4 2.383H2.95v3.532h2.96zm4.002.026H7.033v1.109h2.878zm0 2.41H7.033v1.108h2.878zm2.336-4.563v6.589a.492.492 0 0 0 .984 0V7.07z"/></svg> Newsroom </h3> <ul class="m-related-posts__list m-list m-list--unstyled"> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/newsroom/cfpb-report-details-carveouts-for-financial-institutions-in-state-data-privacy-laws/"> CFPB Report Details Carveouts for Financial Institutions in State Data Privacy Laws </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2024-11-12T00:00:00">NOV 12, 2024</time></span> </p> </li> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/newsroom/statement-of-director-rohit-chopra-on-the-cfpbs-report-on-state-consumer-privacy-laws/"> Statement of Director Rohit Chopra on the CFPB’s Report on State Consumer Privacy Laws </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2024-11-12T00:00:00">NOV 12, 2024</time></span> </p> </li> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/newsroom/cfpb-takes-action-to-curb-unchecked-worker-surveillance/"> CFPB Takes Action to Curb Unchecked Worker Surveillance </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2024-10-24T00:00:00">OCT 24, 2024</time></span> </p> </li> </ul> </div> <a class="a-link a-link--jump" href="/activity-log/?topics=privacy" aria-label="View more related posts"> <span class="a-link__text"> View more </span> </a> </div> </div> <div class="block"> <div class="o-sidebar-contact-info"> <header class="m-slug-header"> <h2 class="m-slug-header__heading"> Contact Information </h2> </header> <div class="o-sidebar-contact-info__content"> <h3>Privacy</h3> <p data-block-key="dhtju">We hold ourselves accountable for appropriately handling any personally identifiable information we collect. We train all our employees so they know how to ensure that your information is protected. Let us know if you have questions about our privacy program or how we handle information.</p><h4 data-block-key="yvch1">Senior Agency Official for Privacy</h4><p data-block-key="42yc5">Kathryn Fong<br/></p> </div> <div class="m-contact m-contact-email"> <span class="h5"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--email" viewBox="0 0 17 19"><path d="M16.417 6.823v7.809a.557.557 0 0 1-.556.555H1.139a.557.557 0 0 1-.556-.555V6.823a.557.557 0 0 1 .556-.555h14.722a.557.557 0 0 1 .556.555m-14.722.92v6.146l4.463-2.89zm12.223-.364H3.082l4.463 3.257a1.78 1.78 0 0 0 1.91 0zM3.45 14.076h10.096L9.864 11.69a2.93 2.93 0 0 1-2.728 0zm11.855-.184v-6.15L10.842 11z"/></svg> Email </span> <p> <a href="mailto:privacy@consumerfinance.gov"> privacy@consumerfinance.gov </a><br> </p> </div> <div class="m-contact m-contact-phone"> <span class="h5"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--phone" viewBox="0 0 16 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