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By clicking "I like cookies", you agree to our use of them.<br>Refer to our <a href="https://www.olark.com/privacy-policy" class="tw-text-lg tw-leading-snug xl:tw-text-xl tw-font-semibold tw-text-olark-blue tw-underline hover:tw-no-underline" target="_blank">privacy policy</a> for details. <br><a href="#" role="button" class="btn btn-green btn-sm tw-mt-4" id="cookie-consent-accept">I like cookies</a> </p> </div> <span id="post_nav"></span> <main> <section class="tw-container tw-mx-auto tw-my-16 tw-px-8"> <div class=""> <h1 class="tw-mx-auto lg:tw-mt-24 tw-text-center tw-text-3xl sm:tw-text-5xl md:tw-text-6xl xl:tw-text-7xl sm:tw-max-w-xl md:tw-max-w-5xl lg:tw-max-w-3xl xl:tw-max-w-5xl tw-leading-tight sm:tw-leading-none tw-font-bold tw-text-olark-purple"> Manage a more efficient live chat team </h1> <p class="tw-mt-8 tw-mx-auto lg:tw-max-w-3xl tw-text-center tw-font-light tw-text-xl tw-leading-snug xl:tw-text-2xl tw-text-olark-charcoal"> Olark makes live chat management easy, with features like chat activity monitoring, message routing, per-agent chat limits, and canned responses to keep your team aligned and on track. </p> </div> <div class=""> <img src="https://www.olark.com/img/views/team-management/team-management-intro-img-mobile.jpg" class="tw-block lg:tw-hidden tw-px-16 tw-my-12 tw-mx-auto" alt="graphic showing a 24-hour mobile" width="499"> <img src="https://www.olark.com/img/views/team-management/team-management-intro-img-desktop.jpg" class="tw-hidden lg:tw-block tw-mx-auto tw-mt-16" alt="graphic showing a 24-hour desktop" width="1000"> </div> </section> <section class="tw-container tw-mx-auto tw-px-8 tw-pb-16"> <div class="tw-flex tw-flex-col lg:tw-flex-row tw-px-8"> <div class="lg:tw-w-1/3 tw-text-center tw-mb-12 lg:tw-mb-0"> <h2 class="tw-font-semibold tw-text-olark-navy tw-text-2xl tw-leading-tight tw-mb-2"> Real-time agent activity reports </h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal tw-max-w-2xl tw-px-4 xl:tw-px-4"> Quickly see each agent's volume and rating, and make more informed decisions about staffing. </p> </div> <div class="lg:tw-w-1/3 tw-text-center tw-mb-12 lg:tw-mb-0"> <h2 class="tw-font-semibold tw-text-olark-navy tw-text-2xl tw-leading-tight tw-mb-2"> Only as many chats as you want </h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal tw-max-w-2xl tw-px-4 xl:tw-px-4"> Sometimes things get busy unexpectedly on chat. Setting a limit on the number of chats your agents can be in at one time means they'll be set to away when they hit that limit. </p> </div> <div class="lg:tw-w-1/3 tw-text-center tw-mb-12 lg:tw-mb-0"> <h2 class="tw-font-semibold tw-text-olark-navy tw-text-2xl tw-leading-tight tw-mb-2"> Assigning chats to open agents </h2> <p class="tw-font-light tw-text-lg tw-leading-snug xl:tw-text-xl tw-text-olark-charcoal tw-max-w-2xl tw-px-4 xl:tw-px-4"> We offer two types of chat routing: Round-robin, where each new chat gets assigned to the next available agent; and All Agents, where each chat remains open until an agent responds to it. </p> </div> </div> </section> <section class="tw-py-16 lg:tw-pb-32"> <div class="tw-container tw-mx-auto tw-px-8"> <h2 class="tw-mb-4 tw-text-center tw-text-3xl lg:tw-text-4xl xl:tw-text-5xl tw-font-bold tw-text-olark-pink"> Common replies at your fingertips </h2> <p class="tw-mb-8 tw-mx-auto lg:tw-max-w-3xl tw-font-light tw-text-xl tw-leading-snug xl:tw-text-2xl tw-text-olark-charcoal lg:tw-text-center"> Cut down on typing time — and fact-checking time! — by saving greetings, links, product pitches, and FAQs as Olark Shortcuts. 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