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<!DOCTYPE html> <html> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="Cache-Control" content="public"> <meta http-equiv="Cache-Control" content="max-age=3600"> <meta http-equiv="Cache-Control" content="must-revalidate"> <meta http-equiv="PRAGMA" content="NO-CACHE"> <meta http-equiv="Refresh" content="3600"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"/> <meta name="keywords" content="Εξυπηρέτηση, Βοήθεια, Οδηγός, Customer Service, Επικοινωνία, Contact "/> <meta name="description" content="Ηλεκτρονικά Σήμεια Εξυπηρέτισης του Πολίτη για τις Ψηφιάκες Υπηρεσίες του Gov.GR"/> <meta name="subject" content="Εξυπηρέτηση Gov.GR"/> <meta name="copyright" content="Gov.GR"/> <meta name="language" content="el-gr"/> <meta name="robots" content="index,Nofollow,Nocache" /> <meta name="abstract" content=""/> <meta name="topic" content="e-Points of Citizen Service"> <meta name="summary" content="Customer Service Points of Gov.GR"> <meta name="Classification" content="Gov.GR, Web Services, Customer Service Points, Greece, ke-ypoik.gsis.gr"/> <meta name="author" content="support.gov.gr, www.gov.gr"/> <meta name="designer" content="Collectives S.A., https://collectives.gr"/> <meta name="publisher" content="Gov.GR, https://support.gov.gr" /> <meta name="copyright" content="© 2020 All Rights Reserved | https://www.gov.gr"/> <meta name="reply-to" content="info@gov.gr"/> <meta name="directory" content="submission"/> <meta name="category" content="Government, Web Services"/> <meta name="coverage" content="Greece"/> <meta name="distribution" content="Global"/> <meta name="rating" content="General"/> <meta name="revisit-after" content="7 days"/>   <title>Gov.gr Εξυπηρέτηση Πολίτη</title>  <link href="Content/bootstrap.min.css" rel="stylesheet" /> <link href="Content/style.css" rel="stylesheet" />  <link href="https://fonts.googleapis.com/css2?family=Roboto:ital,wght@0,100;0,300;0,400;0,500;0,700;0,900;1,100;1,300;1,400;1,500;1,700;1,900&display=swap" rel="stylesheet">     </head> <body> <div class="container-fluid p-0"> <header> <div class="dddd" style="display: flex;"> <div class="w-1280"> <img src="./Content/images/gov_gr_logo_support.png" class="logo" /> <input value="support" type="button" class="btn btn-sm shadow-none" style="display:none;"/> </div> <div style="padding-right:10px"> <img src="./Content/images/el.png" onclick="window.location.href='https://support.gov.gr/guide/?type=govgr187&lang=el' " style="cursor:pointer;"/> <img src="./Content/images/en.png" onclick="window.location.href='https://support.gov.gr/guide/?type=govgr187&lang=en' " style="cursor:pointer;"/> </div> </div> </header> <div style =" " > <section class="body-content" > <section class="section-top" style ="padding-bottom: 150px; " > <div class="row w-1280"> <div class="col-sm-12 col-sm-12 col-md-12 col-lg-9"> <h2 style ="font-size:17px!important " >Ψηφιακή επικοινωνία για την ψηφιακή υπηρεσία </h2> <h2> Κινούμαι Ηλεκτρικά 2 </h2> <ul> <li style="font-size:17px!important">- Για να υποβάλλετε ψηφιακό αίτημα, επιλέξτε «Υποβολή Αιτήματος» </li> <li style="font-size:17px!important"> - Για να δείτε την απάντηση στο αίτημα σας καθώς και συνολικά τις απαντήσεις που έχετε λάβει σε αιτήματα που υποβάλλατε μέσω της Ενιαίας Ψηφιακής Υπηρεσίας - support.gov.gr, επιλέξτε «Προβολή Απαντήσεων» </li> <li style="font-size:17px!important"> - Τόσο για την υποβολή αιτήματος όσο και για την πρόσβαση στο αποθετήριο επικοινωνίας θα χρειαστείτε τους προσωπικούς σας κωδικούς taxisnet.. </li> </ul> <div style="align-items: end;" class="btn-conatiner" > <div > <p > <span style="display:none" > Αναμενόμενος Χρόνος Απάντησης : </span> <span style="display:none"> ημέρες</span></p> <input style=" " value=Υποβολή Αιτήματος type="button" class="btn btn-green shadow-none" onclick="window.location.href='https://support.gov.gr/WebTicket/frmPaatCitizenSiteIssues.zul?typeId=2&type=govgr187&lang=el' " /> </div> <div > <input value="Ραντεβού Τηλεδιάσκεψης" style ="display:none " type="button" class="btn btn-lightgreen shadow-none" onclick="window.location.href='' " /> </div> <div> <p> <span> </span> </p> <input style=" " value="Προβολή Απαντήσεων" type="button" class="btn btn-grey shadow-none" onclick="window.location.href='https://support.gov.gr/WebTicketRep/?lang=el' " /> </div> </div> </div> <div class="col-sm-12 col-sm-12 col-md-12 col-lg-3" > <div class="right-content"> <div class="text"> <p class="">Για να μάθετε περισσότερες πληροφορίες δείτε το σχετικό βίντεο.</p> <input value="Δες το Βίντεο" type="button" class="btn btn-light-blue btn-video shadow-none" onclick="window.open('https://www.youtube.com/watch?v=lWKAYJ5yYbg' )" /> </div> <img src="./Content/images/section-top-img.png" class="img-fluid" /> </div> </div> </div> </section> <section class="section section-1" style ="padding-bottom: 40px; " > <div class="inner"> <div class="row w-1280 h-100 position-relative"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 h-100"> <div class="left-content"> <div class="text"> </div> <img src="./Content/images/section-1-front-img.png" class="img-fluid" /> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 h-100"> <div class="right-content"> <h2>Υποβολή αιτήματος– λήψη απάντησης</h2> <p style="font-size:17px!important">Η ενιαία ψηφιακή υπηρεσία - support.gov.gr, συγκεντρώνει την επικοινωνία, με τους κυβερνητικούς φορείς, για τις ψηφιακές υπηρεσίες, που παρέχονται μέσω της ενιαίας ψηφιακής πύλης gov.gr. Πολίτες και επιχειρήσεις επιλέγουν στο gov.gr, την ψηφιακή υπηρεσία που τους ενδιαφέρει και εκτελούν ψηφιακά τη συναλλαγή τους. Σε περίπτωση που επιθυμούν να υποβάλλουν οποιοδήποτε αίτημα, σχετικά με την επιλεγμένη ψηφιακή υπηρεσία, επιλέγουν «επικοινωνία», στη σελίδα της ψηφιακής υπηρεσίας για την οποία ενδιαφέρονται. Με χρήση κωδικών taxisnet υποβάλλουν προσωποποιημένα αιτήματα και λαμβάνουν ως αποδεικτικό τον μοναδικό αριθμό αιτήματος μέσω ηλεκτρονικού ταχυδρομείου (email).</p> <p style="font-size:17px!important">Το gov.gr, για όσους Φορείς και ψηφιακές υπηρεσίες έχουν ενταχθεί στην ενιαία ψηφιακή υπηρεσία - support.gov.gr, διαμοιράζει τα αιτήματα αυτόματα, στους φορείς και τις διοικητικές μονάδες που έχουν την ευθύνη απάντησης. Μετά την ολοκληρωμένη επεξεργασία του αιτήματος, η απάντηση της διοίκησης, αναρτάται στο προσωποποιημένο αποθετήριο επικοινωνίας του πολίτη ή της επιχείρησης. Για κάθε νέα απάντηση, η ενιαία ψηφιακή υπηρεσία - support.gov.gr αποστέλλει ενημερωτικό email, ώστε ο πολίτης να μεταβεί στο προσωπικό αποθετήριο επικοινωνίας και να παραλάβει την απάντηση της αρμόδιας διοικητικής μονάδας. Η πρόσβαση στο προσωπικό αποθετήριο επικοινωνίας πραγματοποιείται με τη χρήση των κωδικών taxisnet. Σταδιακά όλες οι ψηφιακές υπηρεσίες θα ενταχθούν στο support.gov.gr.</p> </div> </div> </div> </div> </section> <section class="section-top" style ="display:none;padding-bottom: 150px; " > <div class="row w-1280"> <div class="col-sm-12 col-sm-12 col-md-12 col-lg-9"> <h2 style ="font-size:17px!important " >H ψηφιακή υπηρεσία </h2> <h2> Κινούμαι Ηλεκτρικά 2 </h2> <ul> <li style="font-size:17px!important"> Δεν έχει ενταχθεί στην ενοποιημένη πλατφόρμα ψηφιακής εξυπηρέτησης Support.gov.gr. null </li> <li style="font-size:17px!important"> </li> <li style="font-size:17px!important"> </li> </ul> <div style="align-items: end;" class="btn-conatiner"> <div > <input value="Επικοινωνία με τον Φορέα Εξυπηρέτησης" style ="display:none " type="button" class="btn btn-green shadow-none" onclick="window.location.href=null " </div> </div> </div> </div> </section> <section class="section section-1" style ="display:none;padding-bottom: 40px; " > <div class="inner"> <div class="row w-1280 h-100 position-relative"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 h-100"> <div class="left-content"> <div class="text"> </div> <img src="./Content/images/section-1-front-img.png" class="img-fluid" /> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 h-100"> <div class="right-content"> <h2>Οδηγίες και πληροφορίες για την υπηρεσία</h2> <p style ="display:none "> null </p> <p style ="display:none "> null </p> </div> </div> </div> </div> </section> <section class="section section-2 top-section"> <div class="top"> <div class="row w-1280"> <div class="col-xs-12"> <h6>Επισκόπηση χρήσης Ε.Ψ.Π. - support.gov.gr </h6> </div> </div> <div class="row w-1280"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-6 top-section-left"> <p class="white"><span>Eπισκόπηση</span> <span>αιτημάτων πολιτών μέσω της Ε.Ψ.Π. - </span> <span> <a href="">Support.gov.gr</a></span></p> </div> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-6 top-section-right"> <div class="box-container"> <div class="row no-gutters"> <div class="col-12"> <div class="box-top light-blue"> 26 Νοεμβρίου 2024 </div> </div> </div> <div class="bottom"> <div class="row"> <div class="col-8 col-sm-8 col-md-8 col-lg-8" style="width: 60%;"> <div class="box-bot left"> <p class="first light-blue">Γενικό Σύνολο</p> <p class="middle">690.909 </p> <p class="last">Αιτήματα</p> </div> </div> <div class="col-4 col-sm-4 col-md-4 col-lg-4" style="width: 40%;"> <div class="box-bot right"> <p class="first light-blue">Ημερήσια</p> <p class="middle">914 </p> <p class="last">Αιτήματα</p> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="section section-2"> <div class="bottom"> <div class="row flex-column-reverse flex-lg-row w-1355"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-6 top-section-right"> <div class="box-container"> <div class="row no-gutters"> <div class="col-xs-12"> <div class="box-top light-green"> Έτος 2024 </div> </div> </div> <div class="bottom"> <div class="row"> <div class="col-8 col-sm-8 col-md-8 col-lg-8" style="width: 60%;"> <div class="box-bot left"> <p class="first light-green" style=" text-align: center;" >Από την αρχή του έτους</p> <p class="middle">172.742 </p> <p class="last">Αιτήματα</p> </div> </div> <div class="col-4 col-sm-4 col-md-4 col-lg-4" style="width: 40%;"> <div class="box-bot right"> <p class="first light-green" style=" text-align: center;" >Μηνός Νοεμβρίου </p> <p style="font-size: 65px!important;" class="middle">25.151 </p> <p class="last">Αιτήματα</p> </div> </div> </div> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-6 top-section-left"> <p class="black"><span>Συνολική επισκόπηση</span> <span class="light-green">αιτημάτων πολιτών μέσω της Ε.Ψ.Π. </span> <span>Support.gov.gr ( 2024 )</span></p> </div> </div> </div> </section> <section class="section section-3"> <div class="row w-1280"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="left-content"> <img src="./Content/images/section-3-img.png" class="img-fluid" /> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="right-content"> <h2>E.Ψ.Π. - support.gov.gr</h2> <p style="font-size:17px!important" >Η ταχύτητα ψηφιακού μετασχηματισμού της δημόσιας διοίκησης, σε συνδυασμό με την αξιοποίηση υφιστάμενων ψηφιακών υπηρεσιών δημιούργησε την ανάγκη ανάπτυξης ενός νέου «ψηφιακού χώρου επικοινωνίας» κράτους και πολίτη. Η μέχρι χθες επίσκεψη του πολίτη στις δημόσιες υπηρεσίες για υποβολή αιτήσεων υποκαθίσταται πλέον από ψηφιακές πλατφόρμες, για την άμεση εξυπηρέτηση του. Οι ανάγκες επικοινωνίας όμως παραμένουν. Η ενιαία ψηφιακή υπηρεσία - support.gov.gr, είναι ο ψηφιακός χώρος επικοινωνίας πολιτών και επιχειρήσεων με τις δημόσιες υπηρεσίες, για την υποβολή αιτημάτων και την λήψη απαντήσεων για τη χρήση των ψηφιακών υπηρεσιών κάθε φορέα. Υλοποιούμε “κάθε μέρα μια μικρή αλλαγή διευκολύνοντας την καθημερινότητα του πολίτη”.</p> </div> </div> </div> </section> <section class="section section-4"> <div class="row w-1280"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <h2>Οδηγίες Χρήσης</h2> <p style="font-size:17px!important" >Για την υποβολή αιτήματος επιλέξτε “επικοινωνία” στη σελίδα της ψηφιακής υπηρεσίας για την οποία ενδιαφέρεστε. Η είσοδος στην υπηρεσία πραγματοποιείται με χρήση των προσωπικών κωδικών taxisnet, ενώ ανάλογα με την υπηρεσία για την οποία επιθυμείτε να υποβάλλετε αίτημα, ενδέχεται να απαιτηθούν πρόσθετα στοιχεία ταυτοποίησης σας (ενδεικτικά: Αριθμός Δελτίου Αστυνομικής Ταυτότητας, ΑΜΚΑ, κλπ.). Κατά τη συμπλήρωση των στοιχείων σας, θα σάς ζητηθεί να καταχωρίσετε μία έγκυρη διεύθυνση ηλεκτρονικού ταχυδρομείου (email) καθώς και τηλέφωνο επικοινωνίας. Τα στοιχεία επικοινωνίας θα χρησιμοποιηθούν αποκλειστικά για την άμεση ενημέρωση σας αναφορικά με την εξέλιξη του αιτήματος σας. Μετά την υποβολή του αιτήματος σας, θα παραλάβετε με μήνυμα ηλεκτρονικής αλληλογραφίας (email) τον μοναδικό αριθμό που αυτό έλαβε μετά την καταγραφή του στο σύστημα της ενιαίας ψηφιακής υπηρεσίας - support.gov.gr.</p> <p style="font-size:17px!important">Τα αιτήματα δρομολογούνται αυτόματα στους καθ' ύλην αρμόδιους κρατικούς φορείς και δη στις αρμόδιες υπηρεσιακές τους μονάδες, ανατίθενται άμεσα σε εξιδεικευμένους υπαλλήλους, οι οποίοι είναι υπεύθυνοι για να σας παράσχουν τις απαραίτητες πληροφορίες, διευκρινίσεις ή και αρχεία σχετικά με τα αιτήματα σας. Όταν ο αρμόδιος φορέας επεξεργασίας του αιτήματός σας ολοκληρώσει την απάντηση, θα λάβετε ειδοποίηση μέσω ηλεκτρονικού ταχυδρομείου (email) για να παραλάβετε την απάντηση σας, από το προσωπικό αποθετήριο επικοινωνίας της ενιαίας ψηφιακής υπηρεσίας -support.gov.gr </p> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="right-content"> <img src="./Content/images/section-4-img.png" class="img-fluid" /> <div class="btn-container"> <h6>ΧΡΕΙΑΖΕΣΑΙ<br /> ΒΟΗΘΕΙΑ;</h6> <a href="./manual/help.html" target="_blank" class="btn btn-green">Ξεκινήστε εδώ<span class="btn-arrow shadow-none"></span></a> </div> </div> </div> </div> </section> <section class="section section-5"> <div class="row w-1280"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="left-content"> <img src="./Content/images/section-5-img.png" class="img-fluid" /> <div class="btn-container"> <input value="Πατήστε Eδώ" type="button" class="btn btn-light-blue btn-info shadow-none" style="display:none"/> <input value="Δες το Βίντεο" type="button" class="btn btn-dark-blue btn-video shadow-none" onclick="window.open('https://www.youtube.com/watch?v=peS1NT2lhR0' )" /> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="right-content"> <h2>Πληροφορίες για δημοσίους φορείς</h2> <p style="font-size:17px!important">Η ενιαία ψηφιακή υπηρεσία - support.gov.gr προσφέρει τη δυνατότητα στους κυβερνητικούς φορείς που δημοσιεύουν ψηφιακές υπηρεσίες στην ενιαία ψηφιακή πύλη gov.gr να αποκτήσουν πρόσβαση στο ενιαίο πολυκαναλικό περιβάλλον επικοινωνίας πολιτών που προσφέρει το τελευταίο. Η χρήση της ψηφιακής πλατφόρμας βρίσκεται σήμερα σε πιλοτική λειτουργία και έχει υποδεχθεί περισσότερα από 690.909 αιτήματα πολιτών. Οι φορείς που έχουν ενταχθεί σε αυτήν, στο πρώτο στάδιο λειτουργίας, έχουν επιδείξει εξαιρετικά αποτελέσματα απόδοσης στην ικανοποίηση των αιτημάτων που έχουν υποβάλλει οι ενδιαφερόμενοι πολίτες. Ανάμεσα στους πρώτους φορείς που εντάχθηκαν στην πολυκαναλική πλατφόρμα επικοινωνίας, είναι τα Υπουργεία Ψηφιακής Διακυβέρνησης, Οικονομικών, Αγροτικής Ανάπτυξης και Τροφίμων. Φορείς με μεγάλο φόρτο εργασιών για την εξυπηρέτηση του πολίτη, όπως η ΗΔΙΚΑ για την άυλη συνταγογράφηση, η ΓΓΠΣΔΔ για το e-Παράβολο, ανήκουν, επίσης, στους πρώτους φορείς που εντάχθηκαν στο ενιαίο μοντέλο επικοινωνίας της ψηφιακής πύλης. Στο πλαίσιο της διαρκούς αναβάθμισης της ενιαίας ψηφιακής υπηρεσίας – support.gov.gr, oι φορείς που εντάσσονται στην πλατφόρμα θα διευρύνονται διαρκώς.</p> <div class="bottom"> <div class="text"> <p style="font-size:17px!important">Πρόσβαση σε εξουσιοδοτημένους χρήστες των φορέων εξυπηρέτησης</p> <input value="Analytics" type="button" class="btn btn-light-blue shadow-none" onclick="window.open('https://support.gov.gr/TicketsStats')" /> </div> <div class="text" style="display:none" > <p style="font-size:17px!important">Για την ένταξη του φορέα σας, στην υπηρεσία να υποβάλλετε αίτημα στο support.gov.gr</p> <input value="Αίτηση Συμμετοχής" type="button" class="btn btn-dark-blue shadow-none" /> </div> </div> </div> </div> </div> </section> </section> <footer class="footer"> <div class="w-1280"> <div class="row"> <div class="col-xs-12 col-sm-12 col-md-9 col-lg-9"> <p>Μια υπηρεσία του <a href="http://gov.gr/" target="_blank">gov.gr</a></p> </div> <div class="col-xs-12 col-sm-12 col-md-9 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Please visit again soon.</h2> </div> </div> <div class="row w-1280"> <div class="col-sm-12 col-sm-12 col-md-12 col-lg-9" style =" " > <h2 style ="font-size:17px!important " >Ψηφιακή επικοινωνία για την ψηφιακή υπηρεσία </h2> <h2> Κινούμαι Ηλεκτρικά 2 </h2> <ul> <li style="font-size:17px!important">- Για να υποβάλλετε ψηφιακό αίτημα, επιλέξτε «Υποβολή Αιτήματος» </li> <li style="font-size:17px!important"> - To access your personal repository of online communication incidents, please select the "View Answers" button </li> <li style="font-size:17px!important"> - Please mind, that access to the previous options is granted by submitting your personal taxisnet credentials </li> </ul> <div style="align-items: end;" class="btn-conatiner" > <div > <p > <span style="display:none" > Expected Response Time : </span> <span style="display:none"> ημέρες</span></p> <input style=" " value=Υποβολή Αιτήματος type="button" class="btn btn-green shadow-none" onclick="window.location.href='https://support.gov.gr/WebTicket/frmPaatCitizenSiteIssues.zul?typeId=2&type=govgr187&lang=el' " /> </div> <div > <input value="Teleconference Appointment" style ="display:none " type="button" class="btn btn-lightgreen shadow-none" onclick="window.location.href='' " /> </div> <div> <p> <span> </span> </p> <input style=" " value="View Answers" type="button" class="btn btn-grey shadow-none" onclick="window.location.href='https://support.gov.gr/WebTicketRep/?lang=el' " /> </div> </div> </div> <div class="col-sm-12 col-sm-12 col-md-12 col-lg-3" > <div class="right-content"> <div class="text"> <p class="">To find out more information watch the video.</p> <input value="watch the video" type="button" class="btn btn-light-blue btn-video shadow-none" onclick="window.open('https://www.youtube.com/watch?v=lWKAYJ5yYbg' )" /> </div> <img src="./Content/images/section-top-img.png" class="img-fluid" /> </div> </div> </div> </section> <section class="section section-1" style ="padding-bottom: 40px; " > <div class="inner"> <div class="row w-1280 h-100 position-relative"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 h-100"> <div class="left-content"> <div class="text"> </div> <img src="./Content/images/section-1-front-img.png" class="img-fluid" /> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 h-100"> <div class="right-content"> <h2>Online support</h2> <p style="font-size:17px!important">Through the online service "support.gov.gr", you can address an online support request for using online services offered through the official online services site of the Greek Public Administration (gov.gr).</p> <p style="font-size:17px!important">After submitting your personal taxisnet credentials, you will be asked to confirm your personal data and also declare your personal communication data. Then you can describe your request and also attach any documents, if needed.</p> <p style="font-size:17px!important">Your request will be delivered instantly to the competent department and you will receive an e-mail, mentioning the unique registration number of your request and the web link to your personal repository of online communication, where the answer to your request will be posted.</p> <p style="font-size:17px!important">A second notification e-mail will be sent to your mail account, informing you that the process of your request has been completed.</p> </div> </div>  </div> </div> </section> <section class="section-top" style ="display:none;padding-bottom: 150px; " > <div class="row w-1280"> <div class="col-sm-12 col-sm-12 col-md-12 col-lg-9" style =" "> <h2 style ="font-size:17px!important " >Digital Service </h2> <h2> Κινούμαι Ηλεκτρικά 2 </h2> <ul> <li style="font-size:17px!important"> Not integrated into the unified digital service platform Support.gov.gr. null </li> <li style="font-size:17px!important"> </li> <li style="font-size:17px!important"> </li> </ul> <div style="align-items: end;" class="btn-conatiner"> <div > <input value="Contact the Service Provider" style ="display:none " type="button" class="btn btn-green shadow-none" onclick="window.location.href=null " /> </div> </div> </div> </div> <div class="row w-1280"> <div class="col-sm-12 col-sm-12 col-md-12 col-lg-9" style =" " > <h2 >Sorry for the inconvenience, but the content you were looking for is not yet available in the English language. Please visit again soon.</h2> </div> </div> </section> <section class="section section-1" style ="display:none;padding-bottom: 40px; " > <div class="inner"> <div class="row w-1280 h-100 position-relative"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 h-100"> <div class="left-content"> <div class="text"> </div> <img src="./Content/images/section-1-front-img.png" class="img-fluid" /> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6 h-100"> <div class="right-content"> <h2>Instructions and information about the service</h2> <p style ="display:none "> null </p> <p style ="display:none "> null </p> </div> </div>  </div> </div> </section> <section class="section section-2 top-section"> <div class="top"> <div class="row w-1280"> <div class="col-xs-12"> <h6>Overall support.gov.gr stats</h6> </div> </div> <div class="row w-1280"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-6 top-section-left"> <p class="white"><span>Total number of online requests submitted through support.gov.gr </span> </p> </div> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-6 top-section-right"> <div class="box-container"> <div class="row no-gutters"> <div class="col-12"> <div class="box-top light-blue"> 26 Νοεμβρίου 2024 </div> </div> </div> <div class="bottom"> <div class="row"> <div class="col-8 col-sm-8 col-md-8 col-lg-8" style="width: 60%;"> <div class="box-bot left"> <p class="first light-blue">Total number</p> <p class="middle">690.909 </p> <p class="last">Requests</p> </div> </div> <div class="col-4 col-sm-4 col-md-4 col-lg-4" style="width: 40%;"> <div class="box-bot right"> <p class="first light-blue">Daily Usage</p> <p class="middle">914 </p> <p class="last">Requests</p> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="section section-2"> <div class="bottom"> <div class="row flex-column-reverse flex-lg-row w-1355"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-6 top-section-right"> <div class="box-container"> <div class="row no-gutters"> <div class="col-xs-12"> <div class="box-top light-green"> Year 2024 </div> </div> </div> <div class="bottom"> <div class="row"> <div class="col-8 col-sm-8 col-md-8 col-lg-8" style="width: 60%;"> <div class="box-bot left"> <p class="first light-green" style=" text-align: center;" >Annual usage</p> <p class="middle">172.742 </p> <p class="last">Requests</p> </div> </div> <div class="col-4 col-sm-4 col-md-4 col-lg-4" style="width: 40%;"> <div class="box-bot right"> <p class="first light-green" style=" text-align: center;" >Current Month's usage Νοεμβρίου </p> <p style="font-size: 65px!important;" class="middle">25.151 </p> <p class="last">Requests</p> </div> </div> </div> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-6 top-section-left"> <p class="black"> <span class="light-green">Total number of online requests submitted through support.gov.gr in the current year</span> </p> </div> </div> </div> </section>  <section class="section section-3"> <div class="row w-1280"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="left-content"> <img src="./Content/images/section-3-img.png" class="img-fluid" /> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="right-content"> <h2>Online support through support.gov.gr</h2> <p style="font-size:17px!important" >The consistently growing ratio of digital transformation and elimination of substances to digital amenities, are two circumstances that enabled the creation of the digital communication space between with the name support.gov.gr. <p style="font-size:17px!important" >Through support.gov.gr, citizens and enterprises representatives are able to decrease either eliminate their visits to the public sector's departments and submit their requests online, earning considerable time to invest to their most significant objectives.</p> <p style="font-size:17px!important" >Although the implementation of support.gov.gr has already produced a remarkable change to the way citizens and enterprises interact with public sector, our goal is to continue permanently improving our online support web site, in order to provide even more effective digital services.</p> </div> </div> </div> </section> <section class="section section-4"> <div class="row w-1280"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <h2>Usage instructions</h2> <p style="font-size:17px!important" >Until you have reached the gov.gr page, hosting the digital service you are interested in, you can place an online support request by clicking on the "Communication" button. To get access to the online request submission system, you will have to enter your personal taxisnet credentials. </p> <p style="font-size:17px!important" >On the next step you will be asked to confirm your personal data and, in some cases, declare some additional personal information (for example ID number, Passport Number, Social Security Number, etc.), before proceeding to the recording of your communication information.</p> <p style="font-size:17px!important" >Please mind that the accurate recording of your email address is necessary, so that you can be informed about the procedure status of your request and will not become subject of any further use.</p> <p style="font-size:17px!important" >The first relative notification email will be delivered to your registered mail account immediately after you complete the submission of your online request.</p> <p style="font-size:17px!important" >At the same time, your request will be also delivered to the competent department and will be assigned to an available agent, in order to start the procedure of providing you an appropriate answer.</p> <p style="font-size:17px!important" >Finally, you will receive a second notification email, informing you that the answer to your request has been posted on your personal communication repository. Please follow the instructions, included in this email, in order to get access to the answer provided to your request.</p> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="right-content"> <img src="./Content/images/section-4-img.png" class="img-fluid" /> <div class="btn-container"> <h6>Need<br /> Help?</h6> <a href="./manual/helpEn.html" target="_blank" class="btn btn-green">Start Here<span class="btn-arrow shadow-none"></span></a> </div> </div> </div> </div> </section> <section class="section section-5"> <div class="row w-1280"> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="left-content"> <img src="./Content/images/section-5-img.png" class="img-fluid" /> <div class="btn-container"> <input value="Click Here" type="button" class="btn btn-light-blue btn-info shadow-none" style="display:none"/> <input value="Watch video" type="button" class="btn btn-dark-blue btn-video shadow-none" onclick="window.open('https://www.youtube.com/watch?v=peS1NT2lhR0' )" /> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-6"> <div class="right-content"> <h2>Information for public sector's organizations</h2> <p style="font-size:17px!important">Public sector's organizations, whose online services are already hosted on gov.gr, have the ability to apply for participating in the "support.gov.gr " online service.</p> <p style="font-size:17px!important"> Participation in support.gov.gr provides an organization with the software to manage online requests and also collaborate with other co-competent organizations through a unified support platform.</p> <p style="font-size:17px!important"> Between the pioneers of support.gov.gr, you can notice indicatively the following organizations: Ministry of Digital Government, Ministry of Rural Development and Food, IDIKA SA and the General Secretariat for Public Administration's Information Systems.</p> <p style="font-size:17px!important"> In the context of the continuous upgrading of support.gov.gr, the number of organizations joining the platform will be constantly expanded.</p> <p style="font-size:17px!important"> Through the button "Analytics", authorized personnel of the public administration can access various KPI's and other statistics, regarding the support services offered by the support.gov.gr participants.</p> <div class="bottom"> <div class="text"> <p style="font-size:17px!important">Access to authorised users of service providers</p> <input value="Analytics" type="button" class="btn btn-light-blue shadow-none" onclick="window.open('https://support.gov.gr/TicketsStats')" /> </div> <div class="text" style="display:none" > <p style="font-size:17px!important">For the inclusion of your organisation in the service, submit a request at support.gov.gr</p> <input value="Participation Application" type="button" class="btn btn-dark-blue shadow-none" /> </div> </div> </div> </div> </div> </section> </section> <footer class="footer"> <div class="w-1280"> <div class="row"> <div class="col-xs-12 col-sm-12 col-md-9 col-lg-9"> <p>A service of <a href="http://gov.gr/" target="_blank">gov.gr</a></p> </div> <div class="col-xs-12 col-sm-12 col-md-9 col-lg-9">  <p>Powered by <a href="http://collectives.gr/" target="_blank">Collectives</a></p> </div> <div class="col-xs-12 col-sm-12 col-md-9 col-lg-9">  <p>Operational support <a href="https://gsis.gr/" target="_blank">Secretariat for Public Administration Information Systems</a></p> </div> <div class="col-md-3 col-lg-3"> <div class="right">  <img src="./img/greek_government_eng.png" style="width:80%;height:80%;" > </div> </div> </div> </div> </footer> </div> <script src="Scripts/d3.v3.js"></script> <script src="Scripts/main.js"></script> </body> </html>