Fisher & Paykel elevates service to match the luxury of its products.

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For example, they wanted the ability to check inventory and place orders online, at any time rather than waiting to phone up their rep the next business day. </p><p><br></p>"},"id":"a0E7y000005CLCIEA4:3","name":"sf/textmainbody","path":"/customer-stories/fisher-and-paykel","urlLoc":"au","curHref":"/au/customer-stories/fisher-and-paykel/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"read_time":4,"social_sharing_enabled":true},"wpTemplate":"resources-template","curLocale":"en-au"},{"attributes":{"blade_layout":"center","minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"headline":"How Salesforce Helps Fisher & Paykel","description":"<p><strong>Single source of truth underpins customer-centric experiences. </strong></p><p>To provide more efficient and personalised experiences, Fisher & Paykel has unified teams around a single view of the customer. So sales, service, and marketing can see a history of customers’ past purchases and current orders. 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Integrated with the brand’s call centre technology, it provides operators with instant insight into the customer at the end of the phone—letting them continue the conversation where the last operator left off without the customer having to repeat themselves.</p><p><br></p><p>Service agents can also book an on-site service technician, then and there on the phone, using <a href=\"https://www.salesforce.com/au/service/field-service-management/\" target=\"_self\">Field Service</a>. Appointment confirmations are sent automatically the evening prior and include a link where customers can track the arrival of their technician. </p><p><br></p><p>Once the technician has come and gone, customers receive a feedback form where they can rate the service provided. 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Fisher & Paykel’s ultimate plan is for Data Cloud to become its primary source of customer insight and power more personalised interactions across sales, service, and marketing. </p><p><br></p><p>As a first step, the company has brought all its CRM, commerce, and engagement data from the website into Data Cloud. Together with <a href=\"https://www.salesforce.com/au/marketing/\" target=\"_self\">Marketing Cloud</a>, this has enabled Fisher & Paykel to create hyper-personalised marketing segments. The company can also trigger automated journeys based on customers’ buying signals, such as visits to specific product pages on the website. </p><p><br></p><p>With the ability to send more targeted communication, Fisher & Paykel is now sending more emails and achieving better results. For example, in 2023, it saw a 206% increase in unique opens and a 112% increase in unique clicks generated.</p>"},"id":"a0E7y000005CLCNEA4:10","name":"sf/textmainbody","path":"/customer-stories/fisher-and-paykel","urlLoc":"au","curHref":"/au/customer-stories/fisher-and-paykel/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"read_time":4,"social_sharing_enabled":true},"wpTemplate":"resources-template","curLocale":"en-au"},{"attributes":{"blade_layout":"center","minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"headline":null,"description":"<p><strong>Expert guidance creates a roadmap for success.</strong></p><p>To pave the way for these enhancements, Fisher & Paykel has worked with the <a href=\"https://www.salesforce.com/au/services/success-plans/overview/\" target=\"_self\">Salesforce Signature Success</a> team to move to <a href=\"https://www.salesforce.com/au/products/platform/hyperforce/\" target=\"_self\">Hyperforce</a>. 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<p>Link Copied</p> </span> </button> </div> </li> </ul> </div> </div> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard marquee__blade--no-ctas"> <div class="eyebrow eyebrow-display-1"> <div class="eyebrow__image"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/06/Copy-of-FP_Logo_70mm_K.jpg" class="" alt="Fisher & Paykel Logo" sizes="100vw" srcset="" /> </div> </div> <h1 class="headline marquee__headline--standard" style=" "> Fisher & Paykel elevates service to match the luxury of its products. </h1> <div class="blade__description"> Learn how the brand drives productivity while delivering human-centric customer experiences. </div> <div class="read-time__wrapper">4 min read</div> <div class="social-sharing__wrapper"> <div class="social-sharing" data-component="social-sharing"> <ul class="social-sharing__nav"> <li class="social-sharing__item share-the-story-text"> <p>Share the story</p> </li> <li 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<p>Link Copied</p> </span> </button> </div> </li> </ul> </div> </div> </header> </div> </article> </div> </section> </div><div data-blade-id="a0I7y000000iBhJEAU:1" data-blade-position="2" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="a0I7y000000iBhJEAU:1" class="relative text--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text__blade--link_below text--left" data-module-id="a0I7y000000iBhJEAU:1" data-module-name="Fisher & Paykel delivers personalised and convenient customer experiences that are just as luxurious as its products. It’s also saved 3,300 hours monthly through increased automation and self-service." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--small grid grid_sub"> <h2 class="headline text__headline--small" style=" "> Fisher & Paykel delivers personalised and convenient customer experiences that are just as luxurious as its products. It’s also saved 3,300 hours monthly through increased automation and self-service. </h2> </header> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCHEA4:2" data-blade-position="3" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCHEA4:2" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000005CLCHEA4:2" data-module-name="About Fisher & Paykel" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> About Fisher & Paykel </h2> </header> <div class="blade__description"> <p>Premium appliance brand Fisher & Paykel challenges conventional design to create products that improve and enrich people’s lives. The global brand sells these products in 50 countries around the world. </p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCIEA4:3" data-blade-position="4" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCIEA4:3" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000005CLCIEA4:3" data-module-name="The Challenge" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> The Challenge </h2> </header> <div class="blade__description"> <p><strong>Disconnected data creates inefficiency and makes it difficult to provide aspirational experiences. </strong></p><p>Fisher & Paykel aspires to be the most human-centred appliance brand in the world. To provide an experience that reflects this, employees needed better tools and access to information. In the past, calls to the call centre were inefficient and frustrating for customers as employees lacked visibility into customers’ history and past interactions. Visits from service technicians created further friction as they required customers to stay home for a half day or longer, not knowing when technicians would arrive. </p><p><br></p><p>At the same time, customers like retailers, builders, and designers wanted better, more convenient ways to collaborate with Fisher & Paykel. For example, they wanted the ability to check inventory and place orders online, at any time rather than waiting to phone up their rep the next business day. </p><p><br></p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCJEA4:4" data-blade-position="5" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCJEA4:4" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000005CLCJEA4:4" data-module-name="How Salesforce Helps Fisher & Paykel" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> How Salesforce Helps Fisher & Paykel </h2> </header> <div class="blade__description"> <p><strong>Single source of truth underpins customer-centric experiences. </strong></p><p>To provide more efficient and personalised experiences, Fisher & Paykel has unified teams around a single view of the customer. So sales, service, and marketing can see a history of customers’ past purchases and current orders. They can see any open support cases and a summary of customers’ past interactions with agents or field service technicians. They can also see customers’ buying signals, such as which products they’re browsing online. </p><p><br></p><p>It all starts with sales as <a href="https://www.salesforce.com/au/sales/" target="_self">Sales Cloud</a> brings together the data reps need to support retailers, builders, and designers. This means reps can spend less time manually pulling together information and have more productive customer conversations. </p><p><br></p><p>Sales Cloud also powers a new <a href="https://www.salesforce.com/au/sales/partner-relationship-management/" target="_self">Partner Relationship Management </a>solution that simplifies collaboration. The solution includes a trade portal built on <a href="https://www.salesforce.com/au/products/experience-cloud/overview/" target="_self">Experience Cloud</a> where builders and other resellers can check inventory. With <a href="https://www.salesforce.com/au/sales/cpq/" target="_self">CPQ </a>embedded into the portal, they can also quickly and accurately build quotes for multiple products. They can then place orders and track them in real-time. </p><p><br></p><p><a href="https://www.salesforce.com/au/commerce/order-management/" target="_self">Commerce Cloud Order Management</a> has delivered similar benefits for retail customers. Deployed with support from <a href="https://www.salesforce.com/au/services/professional-services/overview/" target="_self">Salesforce Professional Services</a> the solution has also automated activities like inventory management and fulfillment. </p><p><br></p><p>This has eliminated 30 minutes of manual effort per order. It’s also helped provide a return on the investment in Commerce Cloud in just six months. </p><p><br></p><p>All together, Fisher & Paykel estimates a savings of up to 3,300 hours per month as a result of improved automation and self-service within the B2B side of its business. This is time that can be spent providing faster, more personalised support to consumers.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCJEA4:5" data-blade-position="6" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCJEA4:5" class="relative nup--blade layout--1 nup--card_quote" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal no-quote-image-oneup"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="a0D7y00000QvFMlEAN" data-module-name="Rudi Khoury" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 no-quote-image-asset"> <div class="card_quote--no-asset"> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--au" aria-hidden="true"></div> <h3 class="card__headline" style=" "> By connecting all our data we can better understand customers' needs and then use automation to reach out to them in real-time with the information or products they most want. </h3> <div class="tagline_wrapper"> <div class="name"> Rudi Khoury </div> <div class="role_company"> Chief Digital Officer, Fisher & Paykel </div> </div> </blockquote> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="a0E7y000005CLCKEA4:6" data-blade-position="7" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCKEA4:6" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000005CLCKEA4:6" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>Subscription Management helps Fisher & Paykel improve customer convenience and forecasting. </strong></p><p><br></p><p>Fisher & Paykel has also created a seamless purchasing experience for consumers with Subscription Management. </p><p><br></p><p>Customers can place subscriptions for products like water filters via multiple channels, including apps used to manage Fisher & Paykel’s portfolio of connected appliances. All transaction data flows into Sales Cloud for a complete view of customer purchases and subscriptions.</p><p><br></p><p>Now when presented with the option to subscribe or make a one-time purchase, 30% of Fisher & Paykel’s consumers choose a subscription. This not only improves customer convenience but allows the business to better plan and forecast revenue. </p><p><br></p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCKEA4:7" data-blade-position="8" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCKEA4:7" class="relative nup--blade layout--1 nup--card_quote" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal no-quote-image-oneup"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="a0D7y00000QvFMmEAN" data-module-name="Rudi Khoury" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 no-quote-image-asset"> <div class="card_quote--no-asset"> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--au" aria-hidden="true"></div> <h3 class="card__headline" style=" "> With self-service buying on every channel, we can be where our customers are in the moment they need us. In this way, Salesforce helps us enhance their experience and increase sales. </h3> <div class="tagline_wrapper"> <div class="name"> Rudi Khoury </div> <div class="role_company"> Chief Digital Officer, Fisher & Paykel </div> </div> </blockquote> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="a0E7y000005CLCLEA4:8" data-blade-position="9" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCLEA4:8" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000005CLCLEA4:8" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>Customer service operators provide smarter, more personalised support while average training time is reduced by 76%. </strong></p><p>With <a href="https://www.salesforce.com/au/service/" target="_self">Service Cloud</a>, Fisher & Paykel now can provide smarter, more personalised support to customers all over the globe. Integrated with the brand’s call centre technology, it provides operators with instant insight into the customer at the end of the phone—letting them continue the conversation where the last operator left off without the customer having to repeat themselves.</p><p><br></p><p>Service agents can also book an on-site service technician, then and there on the phone, using <a href="https://www.salesforce.com/au/service/field-service-management/" target="_self">Field Service</a>. Appointment confirmations are sent automatically the evening prior and include a link where customers can track the arrival of their technician. </p><p><br></p><p>Once the technician has come and gone, customers receive a feedback form where they can rate the service provided. If the rating is less than ideal, it triggers a new case, allowing the business to find out what happened and resolve any issues.</p><p><br></p><p>These new support processes have transformed the service experience for customers who no longer need to waste time repeating themselves or waiting for technicians. Also, operators can now use the same processes to service customers from all over the globe, reducing training time from an average of nine months to just three weeks per operator.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCMEA4:9" data-blade-position="10" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCMEA4:9" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000005CLCMEA4:9" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>AI resolves 30% of online queries.</strong></p><p>The next frontier for Fisher & Paykel is to drive more automated and personalised engagement using AI. It already uses <a href="https://www.salesforce.com/au/service/customer-service-chatbot/" target="_self">Einstein Bots</a> to respond to frequently asked questions and identify when issues require a technician visit. The AI-powered chatbot now resolves 30% of queries that would otherwise go to live chat, freeing up customer service operators to focus on more complex cases.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCNEA4:10" data-blade-position="11" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCNEA4:10" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000005CLCNEA4:10" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>Data Cloud unlocks trapped data to enable richer customer insights. </strong></p><p>Fisher & Paykel has also introduced <a href="https://www.salesforce.com/au/marketing/data/" target="_self">Data Cloud</a>, working with consulting partner SLEEQ to deploy the solution in a matter of weeks. Fisher & Paykel’s ultimate plan is for Data Cloud to become its primary source of customer insight and power more personalised interactions across sales, service, and marketing. </p><p><br></p><p>As a first step, the company has brought all its CRM, commerce, and engagement data from the website into Data Cloud. Together with <a href="https://www.salesforce.com/au/marketing/" target="_self">Marketing Cloud</a>, this has enabled Fisher & Paykel to create hyper-personalised marketing segments. The company can also trigger automated journeys based on customers’ buying signals, such as visits to specific product pages on the website. </p><p><br></p><p>With the ability to send more targeted communication, Fisher & Paykel is now sending more emails and achieving better results. For example, in 2023, it saw a 206% increase in unique opens and a 112% increase in unique clicks generated.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCOEA4:11" data-blade-position="12" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCOEA4:11" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000005CLCOEA4:11" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>Expert guidance creates a roadmap for success.</strong></p><p>To pave the way for these enhancements, Fisher & Paykel has worked with the <a href="https://www.salesforce.com/au/services/success-plans/overview/" target="_self">Salesforce Signature Success</a> team to move to <a href="https://www.salesforce.com/au/products/platform/hyperforce/" target="_self">Hyperforce</a>. This has provided the company with a more powerful and scalable architecture to deploy and scale its Salesforce apps. </p><p><br></p><p>Fisher & Paykel’s Signature Success plan also provides access to a dedicated Customer Success Manager (CSM) who understands the business and can help maximise the value of its Salesforce investment. </p><p><br></p><p>Khoury shared that having the guidance and support of the CSM has also given Fisher & Paykel more confidence to push the limits of what Salesforce can do.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000005CLCOEA4:12" data-blade-position="13" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCOEA4:12" class="relative nup--blade layout--1 nup--card_quote" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal no-quote-image-oneup"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="a0D7y00000QvFMnEAN" data-module-name="Rudi Khoury" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 no-quote-image-asset"> <div class="card_quote--no-asset"> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--au" aria-hidden="true"></div> <h3 class="card__headline" style=" "> We’re confident in pushing the limits of Salesforce because we know that someone has our back. </h3> <div class="tagline_wrapper"> <div class="name"> Rudi Khoury </div> <div class="role_company"> Chief Digital Officer, Fisher & Paykel </div> </div> </blockquote> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="a0E7y000005CLCPEA4:13" data-blade-position="14" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000005CLCPEA4:13" class="relative nup--blade layout--3 nup--card_statistic" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main nup nup__3 nup__gridThree no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1" data-module-position="1" data-module-type="card_statistic" > <div class="card--card_statistic pbc-g-elevation-2 flex border-rad-16 "> <div class="card__content__wrapper"> <div class="card__background card__background--top"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/top-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> <div class="card__copy__wrapper flex flex--column"> <div class="card__stat flex flex--jc-center"> <span class="card__stat-number"> 3,300 </span> </div> <div class="card__caption"> hours per month saved through automation and self-service </div> </div> <div class="card__background card__background--bottom"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/bottom-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="2" data-module-position="2" data-module-type="card_statistic" > <div class="card--card_statistic pbc-g-elevation-2 flex border-rad-16 "> <div class="card__content__wrapper"> <div class="card__background card__background--top"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/top-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> <div class="card__copy__wrapper flex flex--column"> <div class="card__stat flex flex--jc-center"> <span class="card__stat-number"> 30 </span> <span class="card__stat-suffix card__stat-suffix--align-top"> % </span> </div> <div class="card__caption"> of cases deflected by Einstein Bots </div> </div> <div class="card__background card__background--bottom"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/bottom-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="3" data-module-position="3" data-module-type="card_statistic" > <div class="card--card_statistic pbc-g-elevation-2 flex border-rad-16 "> <div class="card__content__wrapper"> <div class="card__background card__background--top"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/top-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> <div class="card__copy__wrapper flex flex--column"> <div class="card__stat flex flex--jc-center"> <span class="card__stat-number"> 6 </span> </div> <div class="card__caption"> months ROI for Commerce Cloud Order Management </div> </div> <div class="card__background card__background--bottom"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/bottom-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> </div> </div> </article> </div> </div> </div> </section> </div> </main> <hgf-footer home-href=au origin=https://wp.sfdcdigital.com/en-au/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:1800667638" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Resources Template', templateId: 'resources-template', taxonomy: 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Fisher & Paykel elevates service to match the luxury of its products.