Programmes d'assistance - Check Point Software

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transition: all .3s ease-in-out; } .cp_product_update_box { padding: 40px 0; border-bottom: 1px solid #e7eaf3; } .cp_readmore { color: #d61a69; text-decoration: none; font-weight: 600 !important; } .cp_readmore:hover{ color:#d61a69; text-decoration:none; } .ul_list{ margin:0; padding:0; } .ul_list li{ display:inline-block; } .ul_list li span{ font-size:13px; font-weight:400; color:#222; } .ul_list li:after { content: "/"; display: inline-block; margin: 0 2px 0 7px; color:#a3a6a8; } /*.ul_list li:last-child:after { content: ""; margin:0; }*/ .ul_list li span.cp_author{ font-weight:600; } .cp_custom_pagination { text-align: center; margin:30px auto; } .cp_custom_pagination a{ padding: 5px 11px; border: 1px solid #ededed; display: inline-block; margin: 30px 8px 8px 0; min-width: 33px; text-align: center; color: #788487; line-height: 21px; } .cp_custom_pagination .current{ background-color: #d61a69 !important; border-color: #ededed !important; color: #fff !important; padding: 5px 11px; border: 1px solid #ededed; display: inline-block; margin: 30px 8px 8px 0; min-width: 33px; text-align: center; line-height: 21px; } .cp_custom_pagination a:hover{ background-color:rgb(237, 237, 237); } .single_product_updates h1{ /*font-size: 44px !important;*/ line-height: 54px !important; color: #222 !important; } .single_product_updates p{ line-height: 1.6 !important; letter-spacing: 0 !important; } .cp_product_update_box h2 a { color: #222 !important; } .single-product_updates .table-responsive{ border:none !important; } .backbtn a { color: #d61a69; font-size: 13px; font-weight: bold; margin-top: 20px; display: inline-block; } .search_heading h2 a{ color:#222 !important; /*font-size:20px;*/ text-decoration:none; } .search_heading h2 a:hover{ background-color: transparent !important; text-decoration:none !important; color:#d61a69 !important; } .custom_search_section .cp_readmore i{ font-weight:400; } .product_updates_searchform{ display:none; margin-top:20px; } #searchform input[type="text"] { border: 2px solid #ededed; border-right-color: rgb(213, 218, 226); border-right-style: solid; border-right-width: 2px; float: left; border-right: none; border-radius: 10px 0 0 10px; height: 50px; padding: 0 20px; width: 70%; } #searchform input[type="submit"] { background-color: #d61a69; border: 2px solid #d61a69; color: #fff; outline: 0; height: 50px; width: 30%; border-radius: 0 10px 10px 0; font-size: 18px; text-transform: uppercase; letter-spacing: 1px; font-weight: bold; } #searchform { max-width: 700px; margin: 0 auto 20px; } .ul_list li span.cp_tags span { display: inline-block; background: #ededed; margin: 0 4px 0 0; color: #a3a6a8; font-size: 80%; font-weight: bold; padding: 2px 4px; border-radius: 6px; } .search_close { position: relative; cursor: pointer; right: 2%; float: right; top: 0 !important; } .product_updates_section .container, .single_product_updates .container, .header_buttons .container { max-width: 1170px !important; padding:0 15px; } .page-id-243073 #section-hero h1 { margin-bottom: 0; font-size:50px; letter-spacing: 0.45px; } .page-id-243073 #section-hero h3, #ciem_three_boxes h3{ font-size:30px; } .page-id-243073 #section-hero p { max-width:600px ; font-size: 21px; letter-spacing: 0.13px; } .page-id-243073 #section-hero .btn.btn-secondary.btn-md { min-width: 210px; } #ciem_three_boxes { padding-bottom: 20px; } #ciem_webinar p, #ciem_section7 p { font-size: 27px; } #ciem_zero_trusted { padding: 60px 0 10px; } #ciem_section5 { padding: 40px 0; } #ciem_section5 .col-md-6.col-sm-12:nth-child(1) { padding-right: 0; } #ciem_section5 p { max-width: 520px; } #ciem_section6 { padding: 50px 0 40px; } #ciem_section8{ padding:90px 0 110px; } #ciem_section10 .col-md-6.col-sm-12:nth-child(2) img { width: 100%; max-height: 300px; } #ciem_three_boxes .btn.btn-primary.btn-md { margin-top: 60px; } .half_width img { max-width: 22% !important; } #infity_spark_sec h4 { margin: 0 auto 10px; max-width: 850px; display: block; text-align: center; font-size: 26px; font-weight: 500; } #infinity-spark-section h3 { color: #333; } #infinity-spark-section .col-md-3.col-sm-6 { padding: 0 25px; } #infinity-spark-section .col-md-3.col-sm-6 p { padding: 0 13px; } .panels p.subheading_infinity { font-size: 34px; max-width: 800px; font-family:'DIN-Light', Helvetica, Arial, sans-serif; margin: 0 auto; font-weight: 300; line-height: 40px; } #infinity-spark-section h2 { font-size:50px; font-weight: 300; } #security_section h2 { font-size: 46px; font-weight: 399; } #security_section p.subheading_infinity { max-width: 100%; } .package_wrap { text-align: center; margin-top:20px; } .package_wrap strong { font-size: 34px; font-family:'DIN-Light', Helvetica, Arial, sans-serif; font-weight: bold; color: #333333; } .package_wrap p { font-size: 34px; font-family:'DIN-Light', Helvetica, Arial, sans-serif; font-weight: 300; color: #333333; margin:0; } #infinity-spark-section { padding: 20px 0 20px; } #secure_device_section a.btn { background: #D61A69 !important; padding: 16px 15px !important; color: #fff !important; } #secure_device_section a.btn:hover{ background-image: none; filter: brightness(115%)!important; } #ssm, #protect_cyberattack, #third_party { padding: 30px 0; } #ssm h2, #protect_cyberattack h2, #third_party h2 { font-weight: 300; } #third_party .card-content h3 , #protect_cyberattack .card-content h3{ min-height: 180px; } #protect_cyberattack .card-wrapper, div#third_party .card-wrapper { min-height: 436px; } .download_heding { display: flex; } .download_heding h3 { color: #333; font-size: 30px; } .download_heding img { height: 27px; width:27px; margin: 8px 10px 0 0; } .download_wrap a { color: #555555; font-size: 16px; } .download_wrap { max-width: 450px; margin: 0 auto; transform: translate(110px, 0); } download_section{ padding:30px 0; } #download_section h2 { font-weight: 300; } .page-id-250143 .container-fluid.panels.anchor.center.band12 img { width: auto; } #section1_smb a.btn.btn-secondary.btn-md { background: #fff !important; color: #D61A69 !important; } .smb_list { float: left; width: 45%; } .smb_list a{ margin-bottom:10px; display:block; } #network_security_section .col-md-12.col-sm-12 { padding: 0; } #solution_benifit_section .col-md-6.col-sm-12:nth-child(3) { padding: 0px; } #leadership_innovator_section h2 { font-size: 50px; font-weight: 300; display: block; margin-bottom:0; text-align: center; color: #333; } #leadership_innovator_section .col-md-4.col-sm-6 { text-align: center; } #leadership_innovator_section p { color: #333; } #leadership_innovator_section { padding-bottom: 0; } #leadership_innovator_section .container { max-width: 1000px; } ul.hly-stream { display: flex; flex-wrap: wrap; justify-content: center; } @media screen and (max-width:1200px){ .header_buttons{ margin-top:88px !important; } .page-id-243073 #section-hero h1{ font-size:46px; } #ciem_section10 { padding-bottom: 20px; } } @media screen and (max-width:1080px){ #searchform{ max-width:80%; } .search_close{ top:70px; } .header_buttons{ margin-top:35px !important; } } @media screen and (max-width:992px){ .product_updates_section .container, .single_product_updates .container, .header_buttons .container { max-width: 970px !important; } .page-id-243073 #section-hero { padding: 60px 0; } #ciem_section5 .col-md-6 h2 { font-size: 38px; } #ciem_section5 p { max-width: 100%; } #ciem_section10 .col-md-6.col-sm-12:nth-child(2) img { width: auto; min-height: 300px; } #protect_cyberattack .col-md-4, #third_party .col-md-4 { max-width: 600px; } } @media screen and (max-width:767px){ .single_product_updates h1 { font-size: 36px !important; line-height: 44px !important; } #searchform input[type="submit"]{ font-size:14px; } .product_updates_section .container, .single_product_updates .container, .header_buttons .container { max-width: 750px !important; } #ciem_three_boxes .row.vertical-center { margin: 0 auto; width: 100%; display: block; } .smb_list { float: none; width: 100%; } } @media screen and (max-width:600px){ #ciem_section10 .col-md-6.col-sm-12:nth-child(2) img { min-height: 0; } .download_wrap { transform: translate(0, 0); } } </style> <noscript><style id="rocket-lazyload-nojs-css">.rll-youtube-player, [data-lazy-src]{display:none !important;}</style></noscript> <style>#notification { display: none !important; }</style>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-5JCRGP');</script>  <script>var CP = {};</script> <style> @media only screen and (min-width : 1081px) { body header#cp_header .cp_nav_menu__logo img { margin-top: -15px; } } @media only screen and (max-width : 1080px) { body header#cp_header .cp_nav_menu__logo img { max-width: 185px; } } body header .dark { left: 0px !important; } </style> <meta name="ahrefs-site-verification" content="9b76d9f46f6a8b6c0feb3f4862cfbd8a35c59c6ea7d48c55f8d2983585bd6480" /> </head> <body class="page-template-template-blocks page-template-template-blocks-php page page-id-227084 page-child parent-pageid-231059 wp-schema-pro-2.7.10 tribe-no-js lang-en-US preload smartling-fr" itemscope="itemscope" itemtype="http://schema.org/WebPage">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5JCRGP" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <style> body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) #products-mega.cp_menu__item .cp_menu__item__li ul { margin-top: 0px; } .half-width { flex: 1 1 50%; display: flex; flex-direction: column; align-items: left; padding: 0; } .nested-container { display: flex; width: 100%; justify-content: left; padding: 0px; box-sizing: border-box; border-top: 1px solid #999; padding-top: 15px; margin-top: 15px; } .nested-column { list-style: none; padding: 0; margin: 0; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) #support-mega.cp_menu__item .cp_menu__item__li ul:not(.resources-ul), body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) #resources-mega.cp_menu__item .cp_menu__item__li ul:not(.resources-ul), body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) #about-mega.cp_menu__item .cp_menu__item__li ul:not(.resources-ul) { margin-top: 0px !important; } /** New Search + Geo **/ .cp_top_nav_menu a.dropdown-toggle img { max-width: 18px; height: auto; } .cp_top_nav_menu a.dropdown-toggle::after { display: none; } .cp_top_nav_menu ul.dropdown-menu.desktop-search { padding: 0px 0px 0px 0px; margin: 13px 0px 0px 0px; float: right; width: 400px; right: -128px; left: auto; border: 0px; } .cp_top_nav_menu ul.dropdown-menu.desktop-search li { margin-bottom: 0px; } .cp_top_nav_menu ul.dropdown-menu.desktop-search li .form-control { border-radius: 0px; border-color: #f2f2f2; background-image: url('/wp-content/themes/checkpoint-theme-v2/images/search-btn.png'); background-repeat: no-repeat; background-size: 20px; background-position: 12px 13px; padding: 12px 20px 15px 45px; font-size: 14px; } .cp_top_nav_menu ul.dropdown-menu.desktop-lang { padding: 15px 20px 0px 20px; left: auto; right: -51px; margin-top: 13px; min-width: 225px; } .cp_top_nav_menu .dropdown-menu.desktop-lang > li { margin-bottom: 10px; } .cp_top_nav_menu .dropdown-menu.desktop-lang li.lang-choose { color: #a3a3a3; font-size: 14px; margin: 5px 0px 15px 0px; } .cp_top_nav_menu .dropdown-menu.desktop-lang > li > a { font-size: 14px; padding-left: 0px; } .cp_top_nav_menu .dropdown-menu.desktop-lang > li > a:hover, .cp_top_nav_menu .dropdown-menu.desktop-lang > li > a:active { background-color: transparent !important; color: #ee0c5d !important; } /** /New Search + Geo **/ /** Merge into cp_nav - exists **/ @media (min-width: 1600px) { body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item__ul { justify-content: center; } } @media (min-width: 1400px) { body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li ul.nested-column li b { font-size: 22px !important; font-family: 'DIN'; } } @media only screen and (min-width: 1080.1px) { body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li_cta { max-width: 225px !important; min-width: 225px !important; margin-left: 0px !important; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li_cta h5 { font-size: 14px; margin-top: 10px; margin-bottom: 0px; line-height: 21px; } .cp_menu__item__ul { flex-wrap: wrap; } .cp_menu__item__ul .full-width { flex: 0 0 100%; /* Full width */ background-color: #f2f2f2; text-align: center; padding: 16px 0px 16px 0px !important; margin-bottom: -8px !important; } .cp_menu__item__ul .full-width i { padding: 0px 50px; font-style: normal !important; } body header#cp_header .cp_nav_menu .cp_menu__item__ul a { font-size: 14px !important; font-family: 'DIN' !important; font-weight: normal !important; } body header#cp_header .cp_nav_menu .cp_menu__item__ul a b { font-weight: normal !important; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li ul.nested-column li b { font-size: 17px !important; font-family: 'DIN'; } body header#cp_header .cp_nav_menu > ul ul.cp_menu__item__ul li { padding-bottom: 13px; } body header#cp_header .cp_nav_menu li#products-mega ul.cp_menu__item__ul, body header#cp_header .cp_nav_menu li#solutions-mega ul.cp_menu__item__ul { padding-right: 0px; padding-left: 0px; } body header#cp_header .cp_nav_menu li#solutions-mega ul.cp_menu__item__ul, body header#cp_header .cp_nav_menu li#products-mega ul.cp_menu__item__ul, body header#cp_header .cp_nav_menu li#partners-mega ul.cp_menu__item__ul { min-width: 100%; } body header#cp_header .cp_nav_menu li#resources-mega ul.cp_menu__item__ul.cp_menu__resources .nested-insights { min-width: 300px; } header#cp_header .cp_nav_menu li#partners-mega ul.cp_menu__item__ul { min-height: 310px; } body header#cp_header .cp_nav_menu li#products-mega ul.cp_menu__item__ul, body header#cp_header .cp_nav_menu li#partners-mega ul.cp_menu__item__ul, body header#cp_header .cp_nav_menu li#support-mega ul.cp_menu__item__ul, body header#cp_header .cp_nav_menu li#resources-mega ul.cp_menu__item__ul { padding-left: 50px; padding-right: 50px; } body header#cp_header .cp_nav_menu li#support-mega ul.cp_menu__item__ul { right: 22% !important; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li_cta { margin-right: 0px !important; } body header#cp_header .cp_nav_menu .show-menu { width: auto !important; left: auto !important; right: 0px !important; } body header#cp_header .cp_nav_menu #resources-mega .show-menu { right: 10px !important; } body header#cp_header .cp_nav_menu .cp_menu__item__li__title, body header#cp_header .cp_nav_menu .cp_menu__item__li__title a { font-size: 17px !important; font-weight: bold !important; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li__title { display: block; width: 100%; text-align: center; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_network { max-width: 410px; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_cloud { max-width: 650px; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_operations { max-width: 320px; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_ai { max-width: 220px; } .nested-network { padding-right: 75px; } .nested-cloud { padding-right: 75px; } .nested-use-cases { padding-right: 75px; } body header#cp_header .cp_nav_menu .cp_menu__item__ul a.view-all-products, body header#cp_header .cp_nav_menu .cp_menu__item__ul a.view-all-solutions, body header#cp_header .cp_nav_menu .cp_menu__item__ul a.view-all-services { font-size: 16px !important; color: #ee0c5d; text-decoration: underline;position: absolute;bottom; line-height: 16px; font-weight: bold !important; } .view-all-products { bottom: 31px; } .view-all-services { bottom: 30px; } .view-all-solutions { bottom: -50px; } } @media (min-width: 1080.1px) and (max-width: 1399.98px) { body header#cp_header .cp_nav_menu > ul li#products-mega ul.cp_menu__item__ul li:nth-child(1) { padding-right: 15px; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li { padding-right: 25px; } /* body header#cp_header .cp_nav_menu li#solutions-mega ul.cp_menu__item__ul { min-width: 100%; right: 0% !important; }*/ body header#cp_header .cp_nav_menu li#resources-mega ul.cp_menu__item__ul.cp_menu__resources { min-width: 900px; } .nested-container { padding-top: 15px; margin-top: 13px; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item#partners-mega span.cp_menu__item__li__title { display: block; max-width: 150px; word-break: break-word; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_network { max-width: 285px; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_cloud { max-width: 650px; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_operations { max-width: 225px; } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_ai { max-width: 150px; } .nested-network { padding-right: 20px; } .nested-cloud { padding-right: 30px; max-width: 65%; } } @media (max-width: 1279.9px) and (max-height: 719.98px) { body header#cp_header .cp_nav_menu .cp_menu__item#products-mega ul.cp_menu__item__ul.show-menu { max-height: min(calc(100vh - 100px), 700px); overflow-y: auto; } /* WebKit-based browsers (Chrome, Edge, Safari) */ body header#cp_header .cp_nav_menu .cp_menu__item#products-mega ul.cp_menu__item__ul.show-menu::-webkit-scrollbar { width: 12px; /* Width of the scrollbar */ } body header#cp_header .cp_nav_menu .cp_menu__item#products-mega ul.cp_menu__item__ul.show-menu::-webkit-scrollbar-thumb { background-color: #999; /* Scrollbar color */ border-radius: 10px; /* Rounded corners */ border: 3px solid transparent; /* Add spacing between scrollbar and track */ background-clip: padding-box; /* Ensure the border is visible */ } body header#cp_header .cp_nav_menu .cp_menu__item#products-mega ul.cp_menu__item__ul.show-menu::-webkit-scrollbar-track { background-color: #f0f0f0; /* Track color */ border-radius: 10px; /* Rounded corners for the track */ } /* Firefox */ body header#cp_header .cp_nav_menu .cp_menu__item#products-mega ul.cp_menu__item__ul.show-menu { scrollbar-width: thin; /* Make the scrollbar thinner */ scrollbar-color: #999 #f0f0f0; /* Scrollbar thumb and track colors */ } /* Optional: Add hover effect for WebKit scrollbars */ body header#cp_header .cp_nav_menu .cp_menu__item#products-mega ul.cp_menu__item__ul.show-menu::-webkit-scrollbar-thumb:hover { background-color: #666; /* Darker scrollbar thumb on hover */ } body header#cp_header .cp_nav_menu .cp_menu:not(.mobile_cp_menu) .cp_menu__item .cp_menu__item__li.cp_menu__item__li_ai { height: 540px; display: block; position: relative; } } </style> <header id="cp_header" data-swiftype-index="false" class="no-print" role="banner" itemscope="itemscope" itemtype="http://schema.org/WPHeader"> <input class="cp_nav_menu__mobile__input" id="cp_nav_menu__mobile" type="checkbox" /> <div class="cp_top_nav_menu"> <a 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class="header-link"><b>Next-generation Firewalls</b></a></li> <li class="cp_menu__item__li__inner_li"><a href="https://www.checkpoint.com/fr/quantum/maestro-hyperscale-network-security/" class="header-link"><b>Groupement de pare-feux</b></a></li> <li class="cp_menu__item__li__inner_li"><a href="https://www.checkpoint.com/fr/quantum/next-generation-firewall/industrial-control-systems-appliances/" class="header-link"><b>Pare-feux industriels</b></a></li> <li class="cp_menu__item__li__inner_li"><a href="https://www.checkpoint.com/fr/quantum/next-generation-firewall/small-business-firewall/" class="header-link"><b>Pare-feux pour PME</b></a></li> <li class="cp_menu__item__li__inner_li"><a href="https://www.checkpoint.com/fr/quantum/ddos-protector/" class="header-link"><b>Protection contre les DDoS</b></a></li> <li class="cp_menu__item__li__inner_li"><a href="https://www.checkpoint.com/fr/quantum/unified-management/" class="header-link"><b>Administration de la sécurité</b></a></li> <li 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} .blocks .block-featured-text-b.block-metrics { margin-top: 0; margin-bottom: 30px; } .blocks .block-featured-text-b.block-metrics h3 { margin-bottom: 16px; } .blocks .block-featured-text-b.block-metrics { align-items: start; } @media (max-width: 992px) { .blocks .block-featured-text-b.hero-featured-text { position: static; } } </style> <div id="" class="container-fluid blocks anchor center band1 " style="background-color:#f2f2f2; background-image: url(https://www.checkpoint.com/fr/wp-content/uploads/hero-SupportPrograms.jpg);"> <div class="container"> <div class="row vertical-center"><div class="col-md-6 col-sm-12"><h1>Programmes de support</h1> <p>A variety of flexible support programs that keep pace with threats – and your business.</p> <p><a class="btn btn-primary btn-lg" href="/fr/downloads/support-services/checkpoint-support-datasheet.pdf?v=1.0">View Datasheet</a></p> </div><div class="col-md-6 col-sm-12"></div><div class="col-md-12 col-sm-12"><div class="row block-featured-text-b hero-featured-text bg-dark text-white"> <div class="col-md-9 no-gutters"> <p>Protect the unique needs of your business with Check Point’s highest level of support—Diamond Services.</p> </div> <div class="col-md-3 no-gutters"><a href="/fr/support-services/support-plans/diamond-services/" class="btn btn-primary">En savoir plus</a></div> </div> </div> </div> </div> </div> <div id="" class="container-fluid blocks anchor center band2 " style="background-color:#ffffff; background-image: url();"> <div class="container"> <div class="row vertical-center"><div class="col-md-8"><h2>We Not Only Understand Your Needs, We Also Anticipate Them</h2> <p>With a full range of support programs for customers and partners, we are committed to helping you maximize your technology to gain a competitive advantage in your business.</p> </div><div class="col-md-4 col-sm-12"></div><div class="col-md-6 col-sm-12"><ul class="block-features"> <li><strong>Assistance directe pour entreprises</strong><br /> Direct support from Check Point experts to help you get the most from our solutions.</li> <li><strong>Support collaboratif pour entreprises</strong><br /> Local experts, backed by Check Point, who understand your specific needs and speak your language.</li> </ul> </div><div class="col-md-6 col-sm-12"><p><img fetchpriority="high" decoding="async" title="600x400 image" src="/fr/wp-content/uploads/600x400-image.jpg" alt="600x400 image" width="600" height="400" class="alignright size-full wp-image-278461" /></p> </div> </div> </div> </div> <div id="" class="container-fluid blocks anchor flex-start band3 " style="background-color:#f2f2f2; background-image: url();"> <div class="container"> <div class="row vertical-center"><div class="col-md-12 col-sm-12"><h2 style="text-align: center;">Assistance directe pour entreprises</h2> <p style="text-align: center;">Un seul contrat couvre tous les produits Check Point pour aider votre entreprise à tirer le meilleur parti de nos solutions.</p> </div><div class="col-md-6 col-sm-12"><ul> <li><strong>Assistance directe Standard pour les entreprises : </strong>bénéficiez d'une assistance téléphonique et par email illimitée, d'un accès avancé à notre vaste base de connaissances en libre-service, et d'une assistance en ligne avec SecureTrak.</li> <li><strong>Assistance directe Premium pour les entreprises :</strong>bénéficiez de tous les avantages de l'assistance Standard pour les entreprises, ainsi qu'une assistance en temps réel 24h/24, 7j/7.</li> <li><strong>Assistance directe Elite pour les </strong>entreprises : bénéficiez d'une assistance complète et d'un accès expert aux ressources du centre d'assistance. Vous bénéficierez également d’une assistance sur site à la demande, en tout lieu.</li> </ul> </div><div class="col-md-6 col-sm-12"><ul> <li><strong>Assistance directe Diamond pour les entreprises : </strong>étendez votre assistance Premium / Elite pour les entreprises avec une assistance personnalisée, des ressources et des conseils approfondis.</li> <li><strong>Assistance directe Diamond Plus pour les entreprises : </strong>communiquez avec votre gestionnaire de compte personnel, planifiez des jours sur site, et affinez votre sécurité pour maximiser vos performances et réduire les risques.</li> </ul> </div><div class="col-md-12 col-sm-12"><table class="table table-bordered table-striped"> <thead> <tr> <th style="background-color:#545454;font-size: 16px;"> <div><strong>Service d'assistance</strong></div> </th> <th style="background-color:#545454;font-size: 16px;"> <div><strong>Standard</strong></div> </th> <th style="background-color:#545454;font-size: 16px;"> <div><strong>Premium </strong></div> </th> <th style="background-color:#545454;font-size: 16px;"> <div><strong>Elite</strong></div> </th> <th style="text-align:left;background-color:#545454;font-size: 16px;"> <div><strong>Diamond</strong></div> </th> </tr> <tr> </tr> </thead> <tfoot> </tfoot> <tbody> <tr> <td><a href="/fr/support-services/pro/">Disponibilité de Check Point PRO</a></td> <td>Oui</td> <td>Oui</td> <td>Oui</td> <td>Oui</td> </tr> <tr class="row-3 odd"> <td class="column-1">SLA de base</td> <td class="column-3">5 jours ouvrés, 9 heures par jour</td> <td class="column-4">7 jours, 24 heures sur 24</td> <td class="column-5">7 jours, 24 heures sur 24</td> <td class="column-6">7 jours, 24 heures sur 24</td> </tr> <tr class="row-4 even"> <td class="column-1">Ingénieur Check Point sur site pour les demandes d'assistance critiques</td> <td class="column-3">Non</td> <td class="column-4">Non</td> <td class="column-5">Oui**</td> <td class="column-6">En fonction du niveau du programme</td> </tr> <tr class="row-5 odd"> <td colspan="6" class="column-1">Accès aux centres de support techniques</td> </tr> <tr class="row-6 even"> <td class="column-1">Point de contact central</td> <td class="column-3">Ingénieur de support</td> <td class="column-4">Ingénieur de support</td> <td class="column-5">Ingénieur de support</td> <td class="column-6">Ingénieur support Premium </td> </tr> <tr class="row-7 odd"> <td class="column-1">Demandes illimitées de support </td> <td class="column-3">Oui</td> <td class="column-4">Oui</td> <td class="column-5">Oui</td> <td class="column-6">Oui</td> </tr> <tr class="row-8 even"> <td class="column-1">Engagement de temps de réponse pour les problèmes de gravité 1* </td> <td class="column-3">30 minutes</td> <td class="column-4">30 minutes</td> <td class="column-5">30 minutes</td> <td class="column-6">30 minutes</td> </tr> <tr class="row-9 odd"> <td class="column-1">Délai de réponse ferme pour les problèmes de gravité 2, 3 et 4*</td> <td class="column-3">4 heures</td> <td class="column-4">Gravité 2 – 2 heures</td> <td class="column-5">Gravité 2 – 30 minutes</td> <td class="column-6">En fonction du niveau du programme</td> </tr> <tr class="row-10 even"> <td class="column-1">Gravité 3 et 4 – 4 heures</td> <td class="column-3">Gravité 3 et 4 – 4 heures</td> <td class="column-4"></td> <td class="column-5"></td> <td class="column-6"></td> </tr> <tr class="row-11 odd"> <td class="column-1">Nombre de contacts de support désignés par compte</td> <td class="column-3">5</td> <td class="column-4">10</td> <td class="column-5">10</td> <td class="column-6">10</td> </tr> <tr class="row-12 even"> <td colspan="5" class="column-1">Outils de support</td> </tr> <tr class="row-13 odd"> <td class="column-1">Tous derniers correctifs et Service Packs</td> <td class="column-3">Oui</td> <td class="column-4">Oui</td> <td class="column-5">Oui</td> <td class="column-6">Oui</td> </tr> <tr class="row-14 even"> <td class="column-1">Améliorations et mises à niveau majeures</td> <td class="column-3">Oui</td> <td class="column-4">Oui</td> <td class="column-5">Oui</td> <td class="column-6">Oui</td> </tr> <tr class="row-15 odd"> <td class="column-1">Accès aux forums des produits Check Point</td> <td class="column-3">Accès total</td> <td class="column-4">Accès total</td> <td class="column-5">Accès total</td> <td class="column-6">Accès total</td> </tr> <tr class="row-16 even"> <td class="column-1">Accès à la base de connaissances du support en ligne</td> <td class="column-3">Avancé</td> <td class="column-4">Expert</td> <td class="column-5">Expert</td> <td class="column-6">Expert</td> </tr> <tr class="row-17 odd"> <td colspan="6" class="column-1">Support matériel</td> </tr> <tr class="row-18 even"> <td class="column-1">Détermination de l’autorisation de renvoi de matériel (RMA)</td> <td class="column-3">TAC</td> <td class="column-4">TAC</td> <td class="column-5">TAC</td> <td class="column-6">Client</td> </tr> <tr class="row-19 odd"> <td class="column-1">Méthode d'expédition RMA</td> <td class="column-3">Livraison le jour même (jours ouvrés)<sup>1</sup></td> <td class="column-4">Livraison le jour même (jours ouvrés)<sup>1</sup></td> <td class="column-5">Livraison le jour même (jours ouvrés)<sup>1</sup></td> <td class="column-6">Livraison le jour même (jours ouvrés)<sup>1</sup></td> </tr> <tr class="row-20 even"> <td class="column-1">Méthode d'expédition RMA sur site (doit être acheté en plus des SLA du programme)</td> <td class="column-3">Livraison en 24 h ouvrées et installation de base du matériel de remplacement par un ingénieur certifié<sup>2</sup></td> <td class="column-4">Livraison sous 4 h 7 j/7 et installation de base du matériel de remplacement par un ingénieur certifié<sup>2</sup></td> <td class="column-5">Livraison sous 4 h 7 j/7 et installation de base du matériel de remplacement par un ingénieur certifié<sup>2</sup></td> <td class="column-6">Livraison sous 4 h 7 j/7 et installation de base du matériel de remplacement par un ingénieur certifié<sup>2</sup></td> </tr> </tbody> </table> <p style="font-size:16px"> </p> <p style="font-size:16px"><sup>1</sup> Check Point shall use commercially reasonable efforts to ship the replacement hardware on the same business day, however, shipment my occur on the next business day if required for operational reasons.<br /><sup>2</sup> Available in over <a href="/fr/support-services/onsite-availability/">250 locations worldwide</a>.</p> <p style="font-size:16px"><sup>*</sup> Pour un SLA de 30 minutes, une communication en temps réel (chat, téléphone) est requise. <sup>**</sup> SLA pour ingénieur CP sur site : - ingénieur dépêché d'urgence pour les problèmes critiques dans les 4 heures suivant l'ouverture du dossier (problème critique de gravité 1 – panne réseau nécessitant une résolution 7 j/7 et 24 h/24 de la part du client, du partenaire et de Check Point, voir la définition. <sup>***</sup> La certification d'approbation du RMA nécessite une couverture complète du compte pour les SLA Co-Premium/Co-Elite, et Appliance Training ; la certification exige un taux de RMA annuel inférieur à 7,5 % et un taux de faux positifs inférieur à 25 %. Les partenaires ne peuvent pas approuver de RMA pour les appliances IAS.</p> <p style="font-size:16px"><strong>Remarque :</strong> UTM-1 Edge/600/700/910/1100/1200R/1400/1500/1600/1800 RMA est expédié le jour ouvré suivant pour tous les SLA.<br /> Les services sur site pour les appliances SG82/SG86 et DDoS portent uniquement sur le remplacement du produit (sans technicien)</p> <p style="font-size:16px"> </p> <p><a name="collab-enterprise"></a></p> </div> </div> </div> </div> <div id="" class="container-fluid blocks anchor flex-start band4 " style="background-color:#ffffff; background-image: url();"> <div class="container"> <div class="row vertical-center"><div class="col-md-12 col-sm-12"><h2 style="text-align: center;">Support collaboratif pour entreprises</h2> <p style="text-align: center;">Des experts locaux soutenus par Check Point qui comprennent vos besoins spécifiques et parlent votre langue.</p> </div><div class="col-md-6 col-sm-12"><ul> <li><strong>Assistance collaborative Standard pour les entreprises :</strong>bénéficiez d'un accès avancé à notre base de connaissances en libre-service et d'un délai de réponse de 30 minutes pour les problèmes de gravité de niveau un.</li> <li><strong>Assistance collaborative Premium pour les entreprises : </strong>bénéficiez de tous les avantages de l'assistance collaborative Standard pour les entreprises, ainsi qu'une assistance en temps réel, 24h/24, 7j/7 partout dans le monde.</li> </ul> </div><div class="col-md-6 col-sm-12"><ul> <li><strong>Assistance collaborative Elite pour les entreprises :</strong>bénéficiez d'un support complet, ainsi que l'intervention d'un ingénieur Check Point sur site pour les problèmes de logiciels critiques.</li> </ul> </div><div class="col-md-12 col-sm-12"><table class="table table-bordered table-striped"> <thead> <tr> <th style="background-color:#545454;font-size: 16px;"> <div><strong></strong></div> </th> <th style="text-align:left;background-color:#545454;font-size: 16px;"> <div><strong>Co-Standard </strong></div> </th> <th style="background-color:#545454;font-size: 16px;"> <div><strong>Co-Premium</strong></div> </th> <th style="background-color:#545454;font-size: 16px;"> <div><strong>Co-Elite<br /> </strong></div> </th> </tr> <tr> </tr> </thead> <tfoot> </tfoot> <tbody> <tr class="row-2 even"> <td class="column-1"><a href="/fr/support-services/pro/">Disponibilité de Check Point PRO</a></td> <td class="column-2">OUI</td> <td class="column-3">OUI</td> <td class="column-4">OUI</td> </tr> <tr class="row-3 odd"> <td class="column-1">Alignement des SLA pour le client final</td> <td class="column-2">5 jours ouvrés, 9 heures par jour</td> <td class="column-3">7 jours, 24 heures sur 24</td> <td class="column-4">7 jours, 24 heures sur 24</td> </tr> <tr class="row-4 even"> <td class="column-1">Ingénieur Check Point sur site pour les demandes de support critiques</td> <td class="column-2">Non</td> <td class="column-3">Non</td> <td class="column-4">Oui**</td> </tr> <tr class="row-5 odd"> <td colspan="4" class="column-1">Accès aux centres de support techniques</td> </tr> <tr class="row-6 even"> <td class="column-1">Point de contact central</td> <td class="column-2">Ingénieur de support</td> <td class="column-3">Ingénieur de support</td> <td class="column-4">Ingénieur de support</td> </tr> <tr class="row-7 odd"> <td class="column-1">Engagement de temps de réponse pour les problèmes de gravité 1* </td> <td class="column-2">30 minutes</td> <td class="column-3">30 minutes</td> <td class="column-4">30 minutes</td> </tr> <tr class="row-8 even"> <td class="column-1">Délai de réponse ferme pour les problèmes de gravité 2, 3 et 4* </td> <td class="column-2">4 heures</td> <td class="column-3">Gravité 2 – 2 heures<br /> Gravité 3 et 4 – 4 heures</td> <td class="column-4">Gravité 2 – 30 minutes<br /> Gravité 3 et 4 – 4 heures</td> </tr> <tr class="row-9 odd"> <td colspan="4" class="column-1">Outils de support</td> </tr> <tr class="row-10 even"> <td class="column-1">Tous derniers correctifs et Service Packs</td> <td class="column-2">Oui</td> <td class="column-3">Oui</td> <td class="column-4">Oui</td> </tr> <tr class="row-11 odd"> <td class="column-1">Améliorations et mises à niveau majeures</td> <td class="column-2">Oui</td> <td class="column-3">Oui</td> <td class="column-4">Oui</td> </tr> <tr class="row-12 even"> <td class="column-1">Accès aux forums des produits Check Point</td> <td class="column-2">Accès total</td> <td class="column-3">Accès total</td> <td class="column-4">Accès total</td> </tr> <tr class="row-13 odd"> <td class="column-1">Accès à la base de connaissances du support en ligne</td> <td class="column-2">Avancé</td> <td class="column-3">Expert</td> <td class="column-4">Expert</td> </tr> <tr class="row-14 even"> <td colspan="4" class="column-1">Support matériel</td> </tr> <tr class="row-15 odd"> <td class="column-1">Détermination de l’autorisation de renvoi de matériel (RMA)</td> <td class="column-2">TAC</td> <td class="column-3">Partenaire***</td> <td class="column-4">Partenaire***</td> </tr> <tr class="row-16 even"> <td class="column-1">Méthode d'expédition RMA </td> <td class="column-2">Livraison le jour même (jours ouvrés)<sup>1</sup></td> <td class="column-3">Livraison le jour même (jours ouvrés)<sup>1</sup></td> <td class="column-4">Livraison le jour même (jours ouvrés)<sup>1</sup></td> </tr> <tr class="row-17 odd"> <td class="column-1">Méthode d'expédition RMA sur site</td> <td class="column-2">5 j/7, 8 h/24, le jour ouvré suivant</td> <td class="column-3">7 j/7, 24 h/24, 4 heures</td> <td class="column-4">7 j/7, 24 h/24, 4 heures</td> </tr> <tr class="row-18 even"> <td class="column-1">(doit être acheté en plus des SLA du programme)</td> <td class="column-2">Livraison et installation du matériel de remplacement via un ingénieur certifié</td> <td class="column-3">Livraison et installation de base du matériel de remplacement via un ingénieur certifié<sup>2</sup></td> <td class="column-4">Livraison et installation de base du matériel de remplacement via un ingénieur certifié<sup>2</sup></td> </tr> </tbody> </table> <p style="font-size:16px"> </p> <p style="font-size:16px"><sup>1</sup> Check Point shall use commercially reasonable efforts to ship the replacement hardware on the same business day, however, shipment my occur on the next business day if required for operational reasons.<br /><sup>2</sup> Available in over <a href="/fr/support-services/onsite-availability/">250 locations worldwide</a>.</p> <p style="font-size:16px"><sup>*</sup> Pour un SLA de 30 minutes, une communication en temps réel (chat, téléphone) est requise. <sup>**</sup> SLA pour ingénieur CP sur site : - ingénieur dépêché d'urgence pour les problèmes critiques dans les 4 heures suivant l'ouverture du dossier (problème critique de gravité 1 – panne réseau nécessitant une résolution 7 j/7 et 24 h/24 de la part du client, du partenaire et de Check Point, voir la définition. <sup>***</sup> La certification d'approbation du RMA nécessite une couverture complète du compte pour les SLA Co-Premium/Co-Elite, et Appliance Training ; la certification exige un taux de RMA annuel inférieur à 7,5 % et un taux de faux positifs inférieur à 25 %. Les partenaires ne peuvent pas approuver de RMA pour les appliances IAS.</p> <p style="font-size:16px"><strong>Remarque :</strong> UTM-1 Edge/600/700/910/1100/1200R/1400/1500/1600/1800 RMA est expédié le jour ouvré suivant pour tous les SLA.<br /> Les services sur site pour les appliances SG82/SG86 et DDoS portent uniquement sur le remplacement du produit (sans technicien)</p> <p style="font-size:16px"> </p> </div> </div> </div> </div> <div id="section-resources" class="container-fluid blocks anchor flex-start band5 " style="background-color:#f2f2f2; background-image: url();"> <div class="container"> <div class="row vertical-center"><div class="col-md-7 col-sm-12"><h2>Ressources supplémentaires</h2> </div><div class="col-md-5 col-sm-6"></div><div class="col-md-4 col-sm-12"><h3 class="h5">Datasheets</h3> <p><a href="/fr/downloads/support-services/direct-enterprise-based-support-datasheet.pdf?v=1.0">Assistance directe pour entreprises</a><br /> <a 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