Your Most Asked Questions – SaturdayClub Hong Kong

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</svg></span> <span class="Header__CartDot "></span> </a> </div> </header> <div class="search_drawer" data-drawer-animated-left> <a href="/search" class="Header__Icon Header__Icon--Search Icon-Wrapper " data-action="toggle-search" aria-label="Search"> <span class="hidden-tablet-and-up"><svg class="Icon Icon--search " xmlns="http://www.w3.org/2000/svg" width="23.135" height="23.135" viewBox="0 0 23.135 23.135"> <g data-name="Icon feather-search" transform="translate(-3.5 -3.5)"> <path id="Path_7" data-name="Path 7" d="M22.919,13.709A9.209,9.209,0,1,1,13.709,4.5a9.209,9.209,0,0,1,9.209,9.209Z" transform="translate(0 0)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"/> <path id="Path_8" data-name="Path 8" d="M29.983,29.983l-5.008-5.008" transform="translate(-4.762 -4.762)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"/> </g> </svg></span> <span class="hidden-phone"><svg class="Icon 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class="Drawer__Container"> <nav class="SidebarMenu__Nav SidebarMenu__Nav--primary" aria-label="Sidebar navigation"><div class="Collapsible"><button href="/collections/spring-sale-2025" class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">Spring Sale<span class="Collapsible__Plus"><svg class="Icon Icon--arrow-bottom " role="presentation" viewBox="0 0 21 11"> <polyline fill="none" stroke="currentColor" points="0.5 0.5 10.5 10.5 20.5 0.5" stroke-width="1.25"></polyline> </svg></span> </button> <div class="Collapsible__Inner"> <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/spring-sale-2025" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">All</a></div><div class="Collapsible"><a href="/collections/spring-sale-2025-dresses" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Dresses</a></div><div class="Collapsible"><a href="/collections/spring-sale-2025-tops" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Tops</a></div><div class="Collapsible"><a href="/collections/spring-sale-2025-bottoms" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Bottoms</a></div><div class="Collapsible"><a href="/collections/spring-sale-2025-one-piece" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">One-Piece</a></div><div class="Collapsible"><a href="/collections/spring-sale-2025-outerwear" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Outerwear</a></div></div> </div></div><div class="Collapsible"><a href="/collections/new-in" class="Collapsible__Button Heading Link Link--primary u-h6">New In</a></div><div class="Collapsible"><button href="/collections/dresses" class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">Dresses<span class="Collapsible__Plus"><svg class="Icon Icon--arrow-bottom " role="presentation" viewBox="0 0 21 11"> <polyline fill="none" stroke="currentColor" points="0.5 0.5 10.5 10.5 20.5 0.5" stroke-width="1.25"></polyline> </svg></span> </button> <div class="Collapsible__Inner"> <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/dresses" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">All</a></div><div class="Collapsible"><a href="/collections/short" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Short</a></div><div class="Collapsible"><a href="/collections/midi" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Midi</a></div><div class="Collapsible"><a href="/collections/maxi" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Maxi</a></div><div class="Collapsible"><a href="/collections/plus-size" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Plus Size</a></div><div class="Collapsible"><a href="/collections/maternity" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Maternity</a></div><div class="Collapsible"><a href="/collections/kids" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Kids</a></div></div> </div></div><div class="Collapsible"><button href="/collections/tops" class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">Tops<span class="Collapsible__Plus"><svg class="Icon Icon--arrow-bottom " role="presentation" viewBox="0 0 21 11"> <polyline fill="none" stroke="currentColor" points="0.5 0.5 10.5 10.5 20.5 0.5" stroke-width="1.25"></polyline> </svg></span> </button> <div class="Collapsible__Inner"> <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/tops" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">All</a></div><div class="Collapsible"><a href="/collections/vest" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Vest</a></div><div class="Collapsible"><a href="/collections/sleeveless" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Sleeveless </a></div><div class="Collapsible"><a href="/collections/short-sleeve" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Short Sleeve</a></div><div class="Collapsible"><a href="/collections/long-sleeve" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Long Sleeve</a></div><div class="Collapsible"><a href="/collections/outerwear" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Outerwear</a></div></div> </div></div><div class="Collapsible"><button href="/collections/bottoms" class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">Bottoms<span class="Collapsible__Plus"><svg class="Icon Icon--arrow-bottom " role="presentation" viewBox="0 0 21 11"> <polyline fill="none" stroke="currentColor" points="0.5 0.5 10.5 10.5 20.5 0.5" stroke-width="1.25"></polyline> </svg></span> </button> <div class="Collapsible__Inner"> <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/bottoms" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">All</a></div><div class="Collapsible"><a href="/collections/shorts" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Shorts</a></div><div class="Collapsible"><a href="/collections/pants" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Pants</a></div><div class="Collapsible"><a href="/collections/skirts" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Skirts</a></div></div> </div></div><div class="Collapsible"><button href="/collections/one-piece" class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">One-Piece<span class="Collapsible__Plus"><svg class="Icon Icon--arrow-bottom " role="presentation" viewBox="0 0 21 11"> <polyline fill="none" stroke="currentColor" points="0.5 0.5 10.5 10.5 20.5 0.5" stroke-width="1.25"></polyline> </svg></span> </button> <div class="Collapsible__Inner"> <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/one-piece" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">All</a></div><div class="Collapsible"><a href="/collections/rompers" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Rompers</a></div><div class="Collapsible"><a href="/collections/jumpsuits" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Jumpsuits</a></div></div> </div></div><div class="Collapsible"><button href="/collections/accessories" class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">Accessories<span class="Collapsible__Plus"><svg class="Icon Icon--arrow-bottom " role="presentation" viewBox="0 0 21 11"> <polyline fill="none" stroke="currentColor" points="0.5 0.5 10.5 10.5 20.5 0.5" stroke-width="1.25"></polyline> </svg></span> </button> <div class="Collapsible__Inner"> <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/bags" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Bags</a></div><div class="Collapsible"><a href="/collections/belts" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Belts</a></div><div class="Collapsible"><a href="/collections/jewelry" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Jewelry</a></div><div class="Collapsible"><a href="/products/the-gift-card" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Gift Card</a></div><div class="Collapsible"><a href="/collections/k-beauty" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">K-Beauty</a></div><div class="Collapsible"><a href="/collections/owala" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Owala</a></div></div> </div></div><div class="Collapsible"><button href="#" class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">By Material<span class="Collapsible__Plus"><svg class="Icon Icon--arrow-bottom " role="presentation" viewBox="0 0 21 11"> <polyline fill="none" stroke="currentColor" points="0.5 0.5 10.5 10.5 20.5 0.5" stroke-width="1.25"></polyline> </svg></span> </button> <div class="Collapsible__Inner"> <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/statement-crochet" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Statement Crochet</a></div><div class="Collapsible"><a href="/collections/premium-linen" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Premium Linen</a></div><div class="Collapsible"><a href="/collections/sustainable-fabric" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Sustainable</a></div><div class="Collapsible"><a href="/collections/tweed" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Tweed</a></div><div class="Collapsible"><a href="/collections/denim" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Denim</a></div><div class="Collapsible"><a href="/collections/knitwear" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Knitwear</a></div></div> </div></div><div class="Collapsible"><button href="#" class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">The Edit<span class="Collapsible__Plus"><svg class="Icon Icon--arrow-bottom " role="presentation" viewBox="0 0 21 11"> <polyline fill="none" stroke="currentColor" points="0.5 0.5 10.5 10.5 20.5 0.5" stroke-width="1.25"></polyline> </svg></span> </button> <div class="Collapsible__Inner"> <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/party" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Special Occasions</a></div><div class="Collapsible"><a href="/collections/sweater-weather" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Sweater Weather</a></div><div class="Collapsible"><a href="/collections/asymmetric-allure" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Asymmetric Allure</a></div><div class="Collapsible"><a href="/collections/elevated-everyday" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Elevated Everyday</a></div><div class="Collapsible"><a href="/collections/pleats" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Pleats to meet you</a></div><div class="Collapsible"><a href="/collections/signature-workwear" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Signature Workwear</a></div><div class="Collapsible"><a href="/collections/basic" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Basic</a></div><div class="Collapsible"><a href="/collections/family" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Family</a></div></div> </div></div></nav><nav class="SidebarMenu__Nav SidebarMenu__Nav--secondary"> <ul class="Linklist Linklist--spacingLoose"></ul> </nav> <div class="drodown"><div class="Footer__Localization"><form method="post" action="/localization" id="localization_form_footer" accept-charset="UTF-8" class="Footer__LocalizationForm" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/pages/faq" /><div class="Footer__LocalizationItem"> <input type="hidden" name="country_code" value="HK"> <span class="u-visually-hidden">Country/region</span> <button type="button" class="SelectButton Link Link--primary u-h8" aria-haspopup="true" aria-expanded="false" aria-controls="footer-currency-popover">Hong Kong SAR (HKD $)<svg class="Icon Icon--select-arrow " role="presentation" viewBox="0 0 19 12"> <polyline fill="none" stroke="currentColor" points="17 2 9.5 10 2 2" fill-rule="evenodd" stroke-width="2" stroke-linecap="square"></polyline> </svg></button> <div id="footer-currency-popover" class="Popover Popover--small Popover--noWrap" aria-hidden="true"> <header class="Popover__Header"> <button type="button" class="Popover__Close Icon-Wrapper--clickable" data-action="close-popover"><svg class="Icon Icon--close " role="presentation" viewBox="0 0 16 14"> <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path> </svg></button> <span class="Popover__Title Heading u-h4">Country/region</span> </header> <div class="Popover__Content"> <div class="Popover__ValueList Popover__ValueList--center"><button type="submit" name="country_code" class="Popover__Value is-selected Heading Link Link--primary u-h6" value="HK" aria-current="true">Hong Kong SAR (HKD $) </button><button type="submit" name="country_code" class="Popover__Value Heading Link Link--primary u-h6" value="MO" >Macao SAR (HKD $) </button></div> </div> </div> </div><div class="Footer__LocalizationItem"> <input type="hidden" name="locale_code" value="en"> <span class="u-visually-hidden">Language</span> <button type="button" class="SelectButton Link Link--primary u-h8" aria-haspopup="true" aria-expanded="false" aria-controls="footer-locale-popover">English<svg class="Icon Icon--select-arrow " role="presentation" viewBox="0 0 19 12"> <polyline fill="none" stroke="currentColor" points="17 2 9.5 10 2 2" fill-rule="evenodd" stroke-width="2" stroke-linecap="square"></polyline> </svg></button> <div id="footer-locale-popover" class="Popover Popover--small Popover--noWrap" aria-hidden="true"> <header class="Popover__Header"> <button type="button" class="Popover__Close Icon-Wrapper--clickable" data-action="close-popover"><svg class="Icon Icon--close " role="presentation" viewBox="0 0 16 14"> <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path> </svg></button> <span class="Popover__Title Heading u-h4">Language</span> </header> <div class="Popover__Content"> <div class="Popover__ValueList Popover__ValueList--center" data-scrollable><button type="submit" name="locale_code" class="Popover__Value is-selected Heading Link Link--primary u-h6" value="en" aria-current="true">English</button><button type="submit" name="locale_code" class="Popover__Value Heading Link Link--primary u-h6" value="zh-TW" >繁體中文</button></div> </div> </div> </div></form></div> </div> </div> </div></div> </section> </div> <div id="sidebar-cart" class="Drawer Drawer--fromRight" aria-hidden="true" data-section-id="cart" data-section-type="cart" data-section-settings='{ "type": "drawer", "itemCount": 0, "drawer": true, "hasShippingEstimator": false }'> <div class="Drawer__Header Drawer__Header--bordered Drawer__Container"> <span class="Drawer__Title Heading u-h4">Cart</span> <button class="Drawer__Close Icon-Wrapper--clickable" data-action="close-drawer" data-drawer-id="sidebar-cart" aria-label="Close cart"><svg class="Icon Icon--close " role="presentation" viewBox="0 0 16 14"> <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path> </svg></button> </div> <form class="Cart Drawer__Content" action="/cart" method="POST" novalidate> <div class="Drawer__Main" data-scrollable> <div class="Cart__ShippingNotice Text--subdued"> <div class="Drawer__Container"> <aside class="free-shipping free-shipping-hidden" data-cart-total="0" data-tier-one=3 data-tier-two=4 data-tier-three=0 data-amount-type=items> <div class="free-shipping--text"><div class="offer_wrap"> <span>Add 3 more sale item(s) to get additional 10% off.</span> <p style="margin-top:5px; font-size:0.75rem">Min. purchase: 3 items for extra 10% off, 4 items for extra 20% off</p> </div> <div class="free-shipping--bar"> <div class="free-shipping--percentage"></div> </div> <a href="https://hk.saturdayclub.com/collections/spring-sale-2025" class="link_offer"><span>Shop Sale</span></a> </div> </aside> </div> </div> <p class="Cart__Empty Heading u-h5">You have no items in your shopping cart.</p></div></form> </div> <div class="PageContainer"> <div id="shopify-section-announcement" class="shopify-section"></div> <div id="shopify-section-announcement-auto-slider" class="shopify-section"> <style> .announcementBar-container { width: 100%; height: auto; overflow: hidden; transition: height 0.3s ease; background-color: #000; } .announcementBar-closeBtn { position: absolute; display: inline-block; width: 20px; right: -20px; text-align: center; color: inherit; font-size: 20px; } .announcementBar-contentContainer { width: 100%; display: flex; align-items: center; align-content: center; justify-content: center; padding: 13px 0; } .announcementBar-content { position: relative; width: 80%; text-align: center; font-size: 13px; font-family: var(--heading-font-family); font-weight: var(--heading-font-weight); font-style: var(--heading-font-style); letter-spacing: 0.05em; display: flex; flex-wrap: nowrap; align-items: center; align-content: center; justify-content: center; } .announcementBar-btn { display: inline-block; max-width: 30%; margin-left: 10px; padding: 2px 8px; font-size: 10px; font-weight: 700; border-radius: 5px; transition: transform 0.3s; } .announcementBar-btn:hover { transform: scale(0.95); } a.announcementBar-closeBtn { cursor: pointer; } .announcementBar-contentContainer.count-down .countdown-timer{ padding-left:5px; } @media (max-width: 550px) { .announcementBar-contentContainer { padding: 5px 0; } } @media (max-width: 376px) { .announcementBar-content{ font-size: 11px; } .announcementBar-btn { font-size: 8px; } } </style> <div class="announcementBar-container"> <div class="announcementBar-contentContainer" style="background-color:#000000;color:#ffffff;" > <div class="announcementBar-content"> <span style="max-width: 70%;"> Free Shipping on all orders </span> </div> </div> <div class="announcementBar-contentContainer" style="background-color:#000000;color:#ffffff;" > <div class="announcementBar-content"> <span style="max-width: 70%;"> Get extra 20% off with 4 sale items purchased. No code needed. </span> <a class="announcementBar-btn" href="https://hk.saturdayclub.com/collections/spring-sale-2025" style="background-color:#ffffff;color:#000000;" > Shop Sale </a> </div> </div> <div class="announcementBar-contentContainer" style="background-color:#000000;color:#ffffff;" > <div class="announcementBar-content"> <span style="max-width: 70%;"> Get extra 10% off with 3 sale items purchased. Discount applies automatically. </span> <a class="announcementBar-btn" href="https://hk.saturdayclub.com/collections/spring-sale-2025" style="background-color:#ffffff;color:#000000;" > Shop Sale </a> </div> </div> <div class="announcementBar-contentContainer count-down" style="background-color:#000000;color:#ffffff;" > <div class="announcementBar-content"> <span style="max-width: 70%;"> Get your LNY look before the shipping cut-off: </span> <div class="countdown-timer" data-year="2025" data-month="1" data-date="23" data-time="23:59"> </div> </div> </div> </div> <script> const addEvent_closeAnnouncementBar = () => { $('a.announcementBar-closeBtn').click(() => { $('div.announcementBar-container').hide(); }) }; function wrapStyledDigits(number, unit) { const digits = String(number).padStart(2, "0").split(""); return ` ${digits.map((digit, index) => `<span style=" background: white; color: black; padding: 0px 4px; border-radius: 5px; ${index % 2 === 1 ? "" : "margin-right: 1px;"}">${digit}</span>` ).join("")} <span>${unit}</span> `; } document.addEventListener('DOMContentLoaded', function() { const announcementContainer = document.querySelector('.announcementBar-container'); let flickityInstance = null; if (announcementContainer) { flickityInstance = new Flickity(announcementContainer, { autoPlay: 4000, wrapAround: true, prevNextButtons: false, pageDots: false, draggable: true }); const adjustHeight = () => { const activeSlide = announcementContainer.querySelector('.flickity-slider .is-selected'); if (activeSlide) { announcementContainer.style.height = `${activeSlide.offsetHeight}px`; } }; flickityInstance.on('select', adjustHeight); flickityInstance.on('ready', adjustHeight); adjustHeight(); } else { console.error('Announcement bar container not found.'); } addEvent_closeAnnouncementBar(); const countdownElement = document.querySelector(".countdown-timer"); const containerElement = document.querySelector(".announcementBar-contentContainer.count-down"); if (!countdownElement) return; const year = parseInt(countdownElement.getAttribute("data-year"), 10); const month = parseInt(countdownElement.getAttribute("data-month"), 10) - 1; const date = parseInt(countdownElement.getAttribute("data-date"), 10); const time = countdownElement.getAttribute("data-time"); const [hours, minutes] = time.split(":").map(Number); const targetDate = new Date(year, month, date, hours, minutes); function updateCountdown() { const now = new Date(); const timeDifference = targetDate - now; if (timeDifference <= 0) { if (flickityInstance) { flickityInstance.remove(containerElement) } } const days = Math.floor(timeDifference / (1000 * 60 * 60 * 24)); const hours = Math.floor((timeDifference / (1000 * 60 * 60)) % 24); const minutes = Math.floor((timeDifference / (1000 * 60)) % 60); countdownElement.innerHTML = ` <div> ${wrapStyledDigits(days, "Days")} ${wrapStyledDigits(hours, "Hrs")} ${wrapStyledDigits(minutes, "Mins")} </div>`; } updateCountdown(); setInterval(updateCountdown, 60000); }); </script> </div> <div id="shopify-section-header" class="shopify-section shopify-section--header"><div id="Search" class="Search" aria-hidden="true"> <div class="Search__Inner"> <div class="Search__SearchBar"> <form action="/search" name="GET" role="search" class="Search__Form"> <div class="Search__InputIconWrapper"> <span class="hidden-tablet-and-up"><svg class="Icon Icon--search " xmlns="http://www.w3.org/2000/svg" width="23.135" height="23.135" viewBox="0 0 23.135 23.135"> <g data-name="Icon feather-search" transform="translate(-3.5 -3.5)"> <path id="Path_7" data-name="Path 7" d="M22.919,13.709A9.209,9.209,0,1,1,13.709,4.5a9.209,9.209,0,0,1,9.209,9.209Z" transform="translate(0 0)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"/> <path id="Path_8" data-name="Path 8" d="M29.983,29.983l-5.008-5.008" transform="translate(-4.762 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transform="translate(0 0)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"/> <path id="Path_8" data-name="Path 8" d="M29.983,29.983l-5.008-5.008" transform="translate(-4.762 -4.762)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"/> </g> </svg></span> <span class="hidden-pocket Header__Icon--Label">SEARCH</span> </a> </div><div class="Header__FlexItem Header__FlexItem--logo"><div class="Header__Logo"><a href="/" class="Header__LogoLink"><img class="Header__LogoImage Header__LogoImage--primary" src="//hk.saturdayclub.com/cdn/shop/files/Logo_450x.png?v=1688277710" srcset="//hk.saturdayclub.com/cdn/shop/files/Logo_450x.png?v=1688277710 1x, //hk.saturdayclub.com/cdn/shop/files/Logo_450x@2x.png?v=1688277710 2x" width="1004" height="200" alt="SaturdayClub Hong Kong"></a></div></div> <div class="Header__FlexItem Header__FlexItem--fill"><nav class="Header__SecondaryNav"> <ul class="HorizontalList HorizontalList--spacingLoose hidden-pocket hidden-phone"> <li class="HorizontalList__Item"> <form method="post" action="/localization" id="localization_form_header" accept-charset="UTF-8" class="Header__LocalizationForm hidden-pocket hidden-phone" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/pages/faq" /><div class="HorizontalList HorizontalList--spacingLoose"><div class="HorizontalList__Item"> <input type="hidden" name="country_code" value="HK"> <span class="u-visually-hidden">Country/region</span> <button type="button" class="SelectButton Link Link--primary u-h8" aria-haspopup="true" aria-expanded="false" aria-controls="header-currency-popover">Hong Kong SAR (HKD $)<svg class="Icon Icon--select-arrow " role="presentation" viewBox="0 0 19 12"> <polyline fill="none" stroke="currentColor" points="17 2 9.5 10 2 2" fill-rule="evenodd" stroke-width="2" stroke-linecap="square"></polyline> </svg></button> <div id="header-currency-popover" class="Popover Popover--small Popover--noWrap" aria-hidden="true"> <header class="Popover__Header"> <button type="button" class="Popover__Close Icon-Wrapper--clickable" data-action="close-popover"><svg class="Icon Icon--close " role="presentation" viewBox="0 0 16 14"> <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path> </svg></button> <span class="Popover__Title Heading u-h4">Country/region</span> </header> <div class="Popover__Content"> <div class="Popover__ValueList Popover__ValueList--center" data-scrollable><button type="submit" name="country_code" class="Popover__Value is-selected Heading Link Link--primary u-h6" value="HK" aria-current="true">Hong Kong SAR (HKD $) </button><button type="submit" name="country_code" class="Popover__Value Heading Link Link--primary u-h6" value="MO" >Macao SAR (HKD $) </button></div> </div> </div> </div><div class="HorizontalList__Item"> <input type="hidden" name="locale_code" value="en"> <span class="u-visually-hidden">Language</span> <button type="button" class="SelectButton Link Link--primary u-h8" aria-haspopup="true" aria-expanded="false" aria-controls="header-locale-popover">English<svg class="Icon Icon--select-arrow " role="presentation" viewBox="0 0 19 12"> <polyline fill="none" stroke="currentColor" points="17 2 9.5 10 2 2" fill-rule="evenodd" stroke-width="2" stroke-linecap="square"></polyline> </svg></button> <div id="header-locale-popover" class="Popover Popover--small Popover--noWrap" aria-hidden="true"> <header class="Popover__Header"> <button type="button" class="Popover__Close Icon-Wrapper--clickable" data-action="close-popover"><svg class="Icon Icon--close " role="presentation" viewBox="0 0 16 14"> <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path> </svg></button> <span class="Popover__Title Heading u-h4">Language</span> </header> <div class="Popover__Content"> <div class="Popover__ValueList Popover__ValueList--center" data-scrollable><button type="submit" name="locale_code" class="Popover__Value is-selected Heading Link Link--primary u-h6" value="en" aria-current="true">English</button><button type="submit" name="locale_code" class="Popover__Value Heading Link Link--primary u-h6" value="zh-TW" >繁體中文</button></div> </div> </div> </div></div></form> </li> </ul> </nav><a href="/account" class="Header__Icon Header__Icon--Account Icon-Wrapper Icon-Wrapper--clickable hidden-phone hidden-tablet"> <span class="hidden-lap-and-up"><svg class="Icon Icon--account " role="presentation" viewBox="0 0 20 20"> <g transform="translate(1 1)" stroke="currentColor" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M0 18c0-4.5188182 3.663-8.18181818 8.18181818-8.18181818h1.63636364C14.337 9.81818182 18 13.4811818 18 18"></path> <circle cx="9" cy="4.90909091" r="4.90909091"></circle> </g> </svg></span> <span class="hidden-pocket Header__Icon--Label"> My account </span> </a> <a href="/cart" class="Header__Icon Header__Icon--Cart Icon-Wrapper Icon-Wrapper--clickable " data-action="open-drawer" data-drawer-id="sidebar-cart" aria-expanded="false" aria-label="Open cart"> <span class="hidden-tablet-and-up"><svg class="Icon Icon--cart " xmlns="http://www.w3.org/2000/svg" width="18.825" height="20.75" viewBox="0 0 18.825 20.75"> <g data-name="Group 21171" transform="translate(-1840.587 -70.25)"> <path data-name="Path 12" d="M7.388,3,4.5,6.85V20.325A1.925,1.925,0,0,0,6.425,22.25H19.9a1.925,1.925,0,0,0,1.925-1.925V6.85L18.938,3Z" transform="translate(1836.837 68)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"/> <path data-name="Path 13" d="M4.5,9H21.825" transform="translate(1836.837 65.85)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"/> <path data-name="Path 14" d="M19.7,15A3.85,3.85,0,1,1,12,15" transform="translate(1834.15 63.7)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"/> </g> </svg></span> <span class="hidden-phone"><svg class="Icon Icon--cart-desktop " xmlns="http://www.w3.org/2000/svg" width="18.825" height="20.75" viewBox="0 0 18.825 20.75"> <g data-name="Group 21171" transform="translate(-1840.587 -70.25)"> <path data-name="Path 12" d="M7.388,3,4.5,6.85V20.325A1.925,1.925,0,0,0,6.425,22.25H19.9a1.925,1.925,0,0,0,1.925-1.925V6.85L18.938,3Z" transform="translate(1836.837 68)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"/> <path data-name="Path 13" d="M4.5,9H21.825" transform="translate(1836.837 65.85)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"/> <path data-name="Path 14" d="M19.7,15A3.85,3.85,0,1,1,12,15" transform="translate(1834.15 63.7)" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"/> </g> </svg></span> <span class="Header__CartDot ">0</span> </a> </div> </div> </header> <style>:root { --use-sticky-header: 1; --use-unsticky-header: 0; } .shopify-section--header { position: -webkit-sticky; position: sticky; }.Header__LogoImage { max-width: 225px; } @media screen and (max-width: 640px) { .Header__LogoImage { max-width: 50px; } }:root { --header-is-not-transparent: 1; --header-is-transparent: 0; }</style> <script> document.documentElement.style.setProperty('--header-height', document.getElementById('shopify-section-header').offsetHeight + 'px'); </script> </div> <main id="main" role="main"> <div id="shopify-section-template--20561382113566__main" class="shopify-section"><div class="faq_top"> <div class="PageContent"> <h1 class="SectionHeader__Heading Heading u-h1">Your Most Asked Questions</h1> <div class="SectionHeader__Description Rte"> </div> </div> </div> <section data-section-type="faq" data-section-id="template--20561382113566__main" class="faq_section"> <div class="Container"> <div class="PageContent "><div class="Faq"><h2 class="Faq__Section Heading u-h1" > <span class="Anchor" id="block-57a44c12-deaf-4ce8-96c8-7abfc13fba78"></span>Order Issues</h2><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">How do I place an order?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p><strong>Simply follow these steps to shop</strong></p><p>1. Always login to your account first by clicking on My account on the top right hand corner. Enter your email address and password and click on sign in. </p><p>2. Click Add to Shopping Bag to place the item you want to buy in your bag.</p><p>3. Once you have finished shopping, click on the bag icon to view the items in your bag and to pay. This will appear on the top right hand side of the screen.</p><p>4. If you have any order request, please add them under “Add order note”.</p><p>5. If you would like to use your store credits to pay for your purchase, please click on “Store Credit” icon. Click on checkout. System will automatically deduct the maximum eligible amount (this will bring you to step 10).</p><p>6. If you do not see the “Store Credit” icon, it means you do not have any store credits balance in your account. In this case, please click on “Checkout” at the bottom of the cart page.</p><p>7. If you would like to receive news notification from us, click on “Email me with news and offers”.</p><p>8. Check and confirm your shipping address. A phone number is mandatory to proceed with delivery.</p><p>9. Click on “Continue to shipping”.</p><p>10. If all details are correct, please click on “Continue to payment”.</p><p>11. We accept payment via Visa and Mastercard. For other credit card types such as AMEX and Discover, please check out using PayPal. </p><p>12. Click on “Pay Now” to complete the payment. For orders fully offset using store credits, click on “Complete order”.<br/></p><p>An email confirmation will be sent to your registered email address to let you know your order details. It's worth checking SaturdayClub is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.</p><p><strong>Are the items in my shopping cart reserved?</strong></p><p>Items are not reserved until payment has been made. That's why we recommend completing your purchase as soon as you can to secure your items.</p><p><strong>Do I need to register for an account in order to make purchases?</strong></p><p>Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.</p> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">I need help with my order</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p><strong>Can I change or cancel my order after confirmation?</strong></p><p>We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the purchased items, the delivery address or payment method.<br/><br/>In the rare event of an address correction, a fee of up to HKD$100 may be imposed by our courier partners.</p><p><strong>I'm missing an item from my order, what do I do?</strong></p><p>We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.</p><p>If you’ve placed multiple orders within a few days of each other and are being shipped to the same delivery address, your different orders may be have been combined into a single parcel.</p> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">What is your shipping policy?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p><strong>Free Express Shipping!</strong></p><p>We proudly offer free express shipping and handling for local shipping in Hong Kong.</p><p>No minimum purchase or promotion codes are required.</p><p><strong>Do you ship internationally?</strong></p><p>Yes, we ship to multiple countries.<br/><br/>You can visit <a href="https://linktr.ee/saturdayclubofficial" title="https://linktr.ee/saturdayclubofficial">https://linktr.ee/saturdayclubofficial</a> and look for your local site.<br/><br/>If your country is not listed above, drop us an email at <a href="mailto:hello@saturdayclub.com" title="mailto:hello@saturdayclub.com">hello@saturdayclub.com</a> with your shipping address to obtain the latest shipping rates and delivery time frames.</p><p><strong>What are the delivery options available?</strong></p><p>We deliver via SF International. You can track your parcels at <a href="https://www.sf-international.com/" target="_blank" title="https://www.sf-international.com/">https://www.sf-international.com/</a></p><p><strong>What happens if nobody is around to receive the parcel on the day of the delivery?</strong></p><p>Our courier partner will contact you directly to schedule a re-delivery if the first delivery is unsuccessful. Your parcel will be returned to us after subsequent failed attempts. We are more than happy to redeliver your order with a nominal redelivery fee.</p><p><strong>How do I check the status of my orders?</strong></p><p>An email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided.</p><p>Most packages will reach you within 2 to 4 business days. If you do not receive your items after 4 business days, please email us at <a href="mailto:hello@saturdayclub.com" title="mailto:hello@saturdayclub.com">hello@saturdayclub.com</a> , and we will assist you accordingly.</p><p><strong>Why is my shipment delayed?</strong></p><p>Please expect a 2 weeks delay in shipping during the sale period. Rest assured that we are working hard to get your orders out as soon as possible.</p> </div> </div> </div> </div><div class="Faq__Item Faq__Item--lastOfSection" aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">Will I be charged taxes and import duties?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>Our free shipping policy does not include taxes and import duties. Your parcel may be subjected to local customs inspection and the assessment of duties and taxes will be according to local regulations.If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before our delivery can proceed. </p><p>You can find estimates on customs & duties <a href="https://www.easyship.com/" title="https://www.easyship.com/">here</a>.</p><p>The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most up-to-date information, it is best to check with your local customs office before placing an order.</p> </div> </div> </div> </div><h2 class="Faq__Section Heading u-h1" > <span class="Anchor" id="block-a8bb6b23-3292-4d53-97c5-45ad81abd2be"></span>Returns And Exchanges</h2><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">What are the qualifying conditions to be eligible for an exchange or return?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>The item must be returned in its original condition (unaltered, undamaged and unwashed), with secured tag intact and in the original ziplock bag packaging.</p><p>Kindly note that for beauty products, we only accept returns on unopened and unused items, with packaging and boxes intact.</p><p>Mail back to us via registered mail or a courier service which allows tracking, as we will not be liable for any lost mail. The return postage fees will be at your own cost.</p><p>Your parcel has to reach us within 30 days from your order being dispatched from our warehouse.</p><p>Customers found returning items repeatedly will be refused at our discretion.<br/>In the unlikely event that any of the above conditions are not met, we reserve the right to reject your return.</p><p></p> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">How to Return</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>Simply fill up the return checklist found at the back of your invoice, and send it back to us together with your return item. Returns should be sent via registered mail or a courier service which allows tracking, as we will not be liable for any lost mail. The return postage fees will be at your own cost.</p><p>We will process your return within 7 business days upon receiving and checking that the item received meets all qualifying conditions.</p><p>You will be refunded in the form of store credit which will be sent to you via a system generated email. Your store credit is equivalent to the purchase price of each returned item and can be used on all merchandise on our website.</p><p>Once you have fulfilled the qualifying conditions above, please mail your return item along with the return checklist in a secured package to:</p><p>DPEX Worldwide (HK) Ltd<br/>Flat B1, 12/F Block B Yee Lim Industrial Centre<br/>2-28 Kwai Lok Street<br/>Kwai Chung, New Territories, Hong Kong<br/>Attention: PD Dept (Carman)</p><p>Tel: +852 8106 3232</p> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">What is Store Credit?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>Store Credit will be issued for eligible returns and never expires. <br/>Your Store Credit can be used as a payment method for any of your orders on our website.<br/><br/><strong>Where can I find my store credit and how do I use it?</strong><br/><br/>After logging into your account, spot the Store Credit icon on the right hand corner of our website and click on it.<br/>You will be able to see your Store Credit balance and transaction history. <br/><br/>To use your Store Credit:<br/>1. Add the items into your shopping cart as per normal<br/>2. Select "checkout" under the Store Credit icon<br/>3. All available store credit will be applied. If the order is less then your store credit, remaining credit stays in your account.<br/><br/>Can I return my order if I've applied Store Credit?<br/>Orders paid with Store Credit can be returned as per our return policy.<br/><br/>What happens to unused Store Credit in my account after I place an order?<br/>Any unused credits will be kept in your account, ready for use on your next purchase.</p> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">Can I return an item for an exchange instead of a refund?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>Regrettably, we are not able to offer an exchange. If you need a different size or colour of an item, you may opt to return your item and place a new order.</p> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">Exclusion</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>All returned items should be sent in their original condition and packaging, including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.</p><p>Due to hygiene concerns, earrings are non-returnable, unless otherwise stated. Please refer to the information on each of our product pages.<br/>Customers found returning items repeatedly will be refused at our discretion.</p> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">Have you received my returned item?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>We will process your return within 7 business days upon receiving and checking that the item(s) received meets all qualifying conditions. You will be refunded in the form of store credit which will be sent to you via a system generated email.</p><p>If you have not heard back from us by the end of 7 business days, follow the steps below:</p><p>1. Your email software may be marking our emails as junk mail. To stop this from happening, please add <a href="mailto:notifications@merchantyard.com" title="mailto:notifications@merchantyard.com">notifications@merchantyard.com</a> to your email address book.<br/>2. Check that you've agreed to receive our marketing emails by logging into your account and clicking “Newsletter Subscription”.<br/>3. Make sure you typed in the correct email address when you signed up with us.</p><p>If after this you're still not receiving our email, please drop us an email at <a href="mailto:hello@saturdayclub.com" title="mailto:hello@saturdayclub.com">hello@saturdayclub.com </a>and we will sort it out for you.</p><p></p> </div> </div> </div> </div><div class="Faq__Item Faq__Item--lastOfSection" aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">I received an incorrect or defective item, what should I do?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>We’re really sorry and will fix this for you as soon as possible.</p><p>Please drop us an e-mail at <a href="mailto:hello@saturdayclub.com" title="mailto:hello@saturdayclub.com">hello@saturdayclub.com</a> with the following information, within 7 days upon receipt of your order.</p><p>i. Order number<br/>ii. Product Reference Number (Eg: AXXXXXX)<br/>iii. Description of the issue<br/>iv. Clear photos of the defect or wrong item</p><p>Our Customer Service team will get this sorted and get back to you with the next 7 days.</p> </div> </div> </div> </div><h2 class="Faq__Section Heading u-h1" > <span class="Anchor" id="block-acf81746-9974-4ac2-9eba-b8dba020b190"></span>Payment</h2><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">What payment options do you accept?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>We accept payment via Visa and Mastercard. For other credit card types such as AMEX and Discover, please check out using PayPal.</p> </div> </div> </div> </div><div class="Faq__Item Faq__Item--lastOfSection" aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">I cannot proceed to pay for my order, what do I do?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>If you're still having trouble placing an order after multiple attempts, please drop us an email at <a href="mailto:hello@saturdayclub.com" title="mailto:hello@saturdayclub.com">hello@saturdayclub.com </a>with a screenshot of the error and we will sort it out for you.</p> </div> </div> </div> </div><h2 class="Faq__Section Heading u-h1" > <span class="Anchor" id="block-017ce61e-e689-49ac-adbe-60984740d1d7"></span>Restock</h2><div class="Faq__Item Faq__Item--lastOfSection" aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">How do Back in Stock notifications work?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>If an item you’ve been eyeing is currently out of stock, our Back in Stock notification will alert you as soon as it becomes available again.</p><p>Here’s how it works:</p><ol><li><strong>Choose Your Preferences</strong>: Select the desired <strong>color and size</strong> for the item you’re interested in.</li><li><strong>Notify Me When Available</strong>: Look for the button that says <strong>“Notify me when available”</strong>. Click on it to express your interest.</li><li><strong>Enter Your Email</strong>: Provide your <strong>email address</strong> so we can reach out to you as soon as the product is back in stock. </li></ol> </div> </div> </div> </div><h2 class="Faq__Section Heading u-h1" > <span class="Anchor" id="block-2d8ce19d-1f6b-4a82-b5bc-dd43b407ca1c"></span>Technical</h2><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">What should I do if I’m having problems with your site?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>Most technical issues can be resolved by clearing your browser's cache and cookies . You'll also need to make sure that you accept our cookies.</p><p>If you're not sure how to clear your browser's cache and cookies, please see below:</p><p><strong>iOS - Safari</strong></p><p>If you're using Safari on an iOS device, press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select Clear History and Clear Cookies and Data.</p><p>Once you've done this, simply open up Safari again and go to our website.</p><p><strong>iOS – Chrome</strong></p><p>If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies.</p><p>Once you've done this, simply close and reopen Chrome again and go to our website.</p><p><strong>Android</strong></p><p>If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.</p><p>If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.</p><p><strong>1. Delete your cookies</strong></p><p>You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).</p><p>Please note that if you have items in your bag or in your 'Saved items' section that were added when you weren't logged in, you'll need to make a note of the pro duct name/code as deleting your cookies could clear this history.</p><p>On most internet browsers you can delete your cookies using ‘Tools' or ‘History'.</p><p><strong>2. Restart your browser</strong></p><p>Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.</p><p><strong>3. Update your operating system</strong></p><p>We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.</p><p><strong>4. Contact Us</strong></p><p>If you're still having problems, contact our Customer Care Team at <a href="mailto:hello@saturdayclub.com" title="mailto:hello@saturdayclub.com">hello@saturdayclub.com </a>with the following information:</p><ul><li>As much detail as you can about the issue</li><li>Screenshots of any error messages you get</li><li>Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)</li><li>What you've done so far to try to resolve it</li></ul> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">I'm having trouble signing into my account</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:</p><ul><li>Make sure you are using the same email address and password you registered with.</li><li>If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.</li><li>If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.<br/>If your issue isn't password related, here are a few things you may want to check;</li><li>Make sure that the 'Block all cookies' function is disabled on your browser's settings</li><li>Check that Javascript is enabled on your browser's settings.</li><li>Make sure that you don't have any content blockers installed.</li><li>Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won't be able to access your account. You can resolve this problem easily by setting the time on your device to default.</li></ul><p>If after this you still can't sign in, contact our Customer Care Team at <a href="mailto:hello@saturdayclub.com" title="mailto:hello@saturdayclub.com">hello@saturdayclub.com</a> giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.</p> </div> </div> </div> </div><div class="Faq__Item " aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">I've forgotten my password, how do I reset it?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>If you've forgotten your password, it's really simple to get back into your account.</p><ul><li>Head over to our sign in page by <a href="https://hk.saturdayclub.com/account/login?return_url=%2Faccount" title="https://hk.saturdayclub.com/account/login?return_url=%2Faccount">clicking here</a> or it can be found in the right hand corner of the screen.</li><li>Click the Forgot password? link and enter your email address.</li><li>We'll then email you a link directly to your registered email address to reset your password.</li></ul> </div> </div> </div> </div><div class="Faq__Item Faq__Item--lastOfSection" aria-expanded="false" > <span class="Faq__Icon"><svg class="Icon Icon--plus " role="presentation" viewBox="0 0 16 16"> <g stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"> <path d="M8,1 L8,15"></path> <path d="M1,8 L15,8"></path> </g> </svg></span> <div class="Faq__ItemWrapper"> <button class="Faq__Question">Having trouble finding the email?</button> <div class="Faq__AnswerWrapper" aria-hidden="true"> <div class="Faq__Answer Rte"> <p>We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account.</p> </div> </div> </div> </div></div></div> </div> </section> </div> </main> <div id="shopify-section-footer" class="shopify-section shopify-section--footer"><footer id="section-footer" data-section-id="footer" data-section-type="footer" class="Footer " role="contentinfo"> <div class="Container"><div class="Footer__Inner"><div class="Footer__Block Footer__Block--links" ><div class="v-stack gap-4 sm:gap-5"><p class="h6">Top products</p><ul class="Linklist" role="list"><li> <a href="/collections/owala" class="link-faded">Owala</a> </li><li> <a href="/collections/vest" class="link-faded">Vest</a> </li><li> <a href="/collections/bags" class="link-faded">Bags</a> </li><li> <a href="/collections/belts" class="link-faded">Belts</a> </li></ul> </div></div><div class="Footer__Block Footer__Block--links" ><div class="v-stack gap-4 sm:gap-5"><p class="h6">Top collection</p><ul class="Linklist" role="list"><li> <a href="/collections/pleats" class="link-faded">Pleats To Meet You</a> </li><li> <a href="/collections/signature-workwear" class="link-faded">Signature Workwear</a> </li><li> <a href="/collections/tweed" class="link-faded">Tweed</a> </li><li> <a href="/collections/asymmetric-allure" class="link-faded">Asymmetric Allure</a> </li></ul> </div></div><div class="Footer__Block Footer__Block--links" ><div class="v-stack gap-4 sm:gap-5"><p class="h6">About SaturdayClub</p><ul class="Linklist" role="list"><li> <a href="/pages/right-here-right-now" class="link-faded">Our Story</a> </li><li> <a href="/pages/contact" class="link-faded">Contact Us</a> </li><li> <a href="/pages/faq" class="link-faded">Order & Delivery</a> </li><li> <a href="/pages/faq" class="link-faded">Returns</a> </li></ul> </div></div><div class="Footer__Block Footer__Block--newsletter" ><h2 class="Footer__Title Heading u-h6">Sign up for our newsletter to get first dibs on our new arrivals and a surprise in 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