Free Virtual CRM Evolution Sessions at CX Connect 2023

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As someone in charge of CX and EX (employee experience), how do you harness this powerful technology to turbocharge your automation and human augmentation initiatives ? Attend this session to learn about generative AI and a step-by-step approach to leveraging it in your contact center and beyond: </p> <p><span>•</span> Why use generative AI for CX and EX?</p> <p><span>•</span> How does it fit into your knowledge management strategy?</p> <p><span>•</span> What are the use cases?</p> <p><span>•</span> <span>A novel way to get going</span></p> <div class="embed-responsive embed-responsive-16by9"><iframe width="560" height="315" src="https://www.youtube.com/embed/xOIwF-94iR8" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></div></span> <div style="margin-bottom:5px;"><span class="speakerRole">Speakers:</span><p itemscope="itemscope" itemprop="performer" itemtype="http://schema.org/Person" style="margin:0;" ><span class="speakerName"><a itemprop="url" href="https://www.destinationcrm.com/Conferences/CXConnect2023/29896-Ian-Jones.aspx"><span itemprop="name">Ian Jones</span></a></span>, <span itemprop="jobTitle">Head of Strategic Solutions</span>, <span itemprop="worksFor" >eGain</span></span></p><p itemscope="itemscope" itemprop="performer" itemtype="http://schema.org/Person" style="margin:0;" ><span class="speakerName"><a itemprop="url" href="https://www.destinationcrm.com/Conferences/CXConnect2023/29912-Eric-Anderson.aspx"><span itemprop="name">Eric Anderson</span></a></span>, <span itemprop="jobTitle">Senior Principal Product Manager</span>, <span itemprop="worksFor" >eGain</span></span></p></div> <span itemprop="location" itemscope itemtype="http://schema.org/Place"><meta itemprop="name" content='Virtual Event'><span itemprop="address" itemscope itemtype="http://schema.org/PostalAddress"><meta itemprop="streetAddress" content="-"><meta itemprop="addressLocality" content='Virtual Event'><meta itemprop="addressRegion" content=''><meta itemprop="postalCode" content=''></span></span> </div> <div class="sessioncanceled" > <a name="16176"> </a> <h3 > <span itemprop="name"> CRM2 - Cancelled</span></h3> <p >Wednesday, June 14: 1:30 p.m. - 2:30 p.m. (ET) / 10:30 a.m. - 11:30 a.m. (PT)</p> <span itemprop='description' class='description'><p>This session has been cancelled.</p></span> <span itemprop="location" itemscope itemtype="http://schema.org/Place"><meta itemprop="name" content='Virtual Event'><span itemprop="address" itemscope itemtype="http://schema.org/PostalAddress"><meta itemprop="streetAddress" content="-"><meta itemprop="addressLocality" content='Virtual Event'><meta itemprop="addressRegion" content=''><meta itemprop="postalCode" content=''></span></span> </div> <div class="sessioncanceled" > <a name="16177"> </a> <h3 > <span itemprop="name"> CRM3 - Cancelled</span></h3> <p >Wednesday, June 14: 3:30 p.m. - 4:30 p.m. (ET) / 12:30 p.m. - 1:30 p.m. (PT)</p> <span itemprop='description' class='description'><p>This session has been cancelled.</p></span> <span itemprop="location" itemscope itemtype="http://schema.org/Place"><meta itemprop="name" content='Virtual Event'><span itemprop="address" itemscope itemtype="http://schema.org/PostalAddress"><meta itemprop="streetAddress" content="-"><meta itemprop="addressLocality" content='Virtual Event'><meta itemprop="addressRegion" content=''><meta itemprop="postalCode" content=''></span></span> </div> </div> </div> </p> <div class="colocated"> <h5>A Free Virtual Event Featuring Sessions From</h5> <ul> <li style="vertical-align: middle;"><a href="/Conferences/CXConnect2023/SmartCustomerService.aspx" title="Smart Customer Service"> <img alt="Smart Customer Service" style="border: 0; margin-top: 10px;" src="https://dzceab466r34n.cloudfront.net/images_nl/sw/Smart Cust Serv_no date_outlined.svg" width="230" height="99" caption="false" /></a></li> <li style="vertical-align: middle;"><a href="/Conferences/CXConnect2023/CRMEvolution.aspx" title="CRM Evolution"> <img alt="CRM Evolution Conference" style="border: 0; margin-top: 10px;" src="https://dzceab466r34n.cloudfront.net/images_nl/sw/CRMe_Logo_no date_outlined.svg" width="180" height="74" caption="false" /></a></li> <li style="vertical-align: middle;"><a href="/Conferences/CXConnect2023/SpeechTEK.aspx" title="SpeechTEK"><img alt="SpeechTEK 2022" style="border: 0; margin-top: 10px; border-width: 0px;" src="https://dzceab466r34n.cloudfront.net/images_nl/sw/SpeechTEK_logo_no date_outlined.svg" width="200" height="60" caption="false" /> </a></li> </ul> </div> <div class="sponsors"> </div> <br /> <br /> <div class="sponsor_wrapper"> <div class="sponsors"> <h5> Diamond Sponsors</h5> <ul> <li style="vertical-align: middle;"> <a href='http://www.egain.com' target="_blank" title='eGain' onMouseDown="return r (this,9111, 'http://www.egain.com');"><div title="eGain" style="background-position:center;background-repeat: no-repeat; cursor: pointer; width:200px;height:80px;background-image:url(https://conferences.infotoday.com/images/Default_Conf.ashx?EntityType=8&max=200&EntityID=19174);"> </div></a></li> <li style="vertical-align: middle;"> <a href='http://www.nice.com' target="_blank" title='Nice Systems Inc.' onMouseDown="return r (this,9210, 'http://www.nice.com');"><div title="Nice Systems Inc." style="background-position:center;background-repeat: no-repeat; cursor: pointer; width:200px;height:80px;background-image:url(https://conferences.infotoday.com/images/Default_Conf.ashx?EntityType=8&max=200&EntityID=19540);"> </div></a></li> <li style="vertical-align: middle;"> <a href='http://www.teamsupport.com' target="_blank" title='TeamSupport LLC' onMouseDown="return r (this,9187, 'http://www.teamsupport.com');"><div title="TeamSupport LLC" style="background-position:center;background-repeat: no-repeat; cursor: pointer; width:200px;height:80px;background-image:url(https://conferences.infotoday.com/images/Default_Conf.ashx?EntityType=8&max=200&EntityID=19461);"> </div></a></li> </ul> </div> <div class="clear"></div> <div class="sponsors"> <h5> Media Sponsors</h5> <ul> <li style="vertical-align: middle;"> <a href='https://www.destinationcrm.com/Magazine/Default.aspx' target="_blank" title='CRM Magazine' onMouseDown="return r (this,9117, 'https://www.destinationcrm.com/Magazine/Default.aspx');"><div title="CRM Magazine" style="background-position:center;background-repeat: no-repeat; cursor: pointer; width:120px;height:57px;background-image:url(https://conferences.infotoday.com/images/Default_Conf.ashx?EntityType=8&max=120&EntityID=9916);"> </div></a></li> <li style="vertical-align: middle;"> <a href='http://www.smartcustomerservice.com/' target="_blank" title='Smart Customer Service' onMouseDown="return r (this,9119, 'http://www.smartcustomerservice.com/');"><div title="Smart Customer Service" style="background-position:center;background-repeat: no-repeat; cursor: pointer; width:120px;height:57px;background-image:url(https://conferences.infotoday.com/images/Default_Conf.ashx?EntityType=8&max=120&EntityID=9232);"> </div></a></li> <li style="vertical-align: middle;"> <a href='http://www.speechtechmag.com' target="_blank" title='Speech Technology Magazine' onMouseDown="return r (this,9118, 'http://www.speechtechmag.com');"><div title="Speech Technology Magazine" style="background-position:center;background-repeat: no-repeat; cursor: pointer; width:120px;height:57px;background-image:url(https://conferences.infotoday.com/images/Default_Conf.ashx?EntityType=8&max=120&EntityID=276);"> </div></a></li> </ul> </div> <div class="clear"></div> <script type="text/javascript"> window.r = function (elm, id, lnk) { elm.href = "https://conferences.infotoday.com/stats/sponsors/default.aspx?id=" + id + "&lnk=" + encodeURIComponent(lnk); 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Free Virtual CRM Evolution Sessions at CX Connect 2023