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Dispute Resolution Program for Volkswagen Car-Net & Audi Connect
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style="display:flex;"> <button class="menu_toggle js_menu_toggle"> <div class="menu_closed"> <span></span> <span></span> <span></span> </div> </button> </div> </div> </div> </div> </div> </header> <section class="hero with_buttons"> <div id="Hero_C001_Col00" class="container sf_colsIn" data-sf-element="Hero content" data-placeholder-label="Hero content"><img class="hero_background" src="https://assets.bbbprograms.org/images/default-source/program-page-headers/programheader_vwcarnet_9-15-2020.jpg?sfvrsn=ec32e337_5" title="VW car-net" alt="VW car-net" /> <div class="breadcrumbs_box"> <nav aria-label="Full path to the current page"> <ul class="breadcrumbs_list"> <li class="breadcrumb_item"><a href="/">Home </a></li> <li class="breadcrumb_item"><a href="/programs">Programs </a></li> <li class="breadcrumb_item"><a href="/programs/all-programs">All Programs </a></li> <li class="breadcrumb_item active" aria-current="page">Dispute Resolution Program for Volkswagen Car-Net & Audi Connect</li> </ul> </nav> </div> <div class="rich-text"> <h1 class="hero_header">Dispute Resolution<br>Program for Volkswagen<br>Car-Net & Audi Connect</h1><div class="hero_content"><p>BBB National Programs is a non-profit organization providing independent and impartial dispute resolution services to resolve disputes between a business and its customers. </p><p> </p><p>On this page you will find information for filing claims for Volkswagen Car-Net and Audi Connect. For lemon law and vehicle warranty claims, visit <a href="http://bbbautoline.org/" data-sf-ec-immutable="">bbbautoline.org</a>. </p></div> </div> </div> <div class="container"> <div class="hero_buttons_box"> <div id="Hero_C001_Col01" class="hb_area sf_colsIn" data-sf-element="Hero buttons left" data-placeholder-label="Hero buttons left"> </div> <div id="Hero_C001_Col02" class="hb_area sf_colsIn" data-sf-element="Hero buttons right" data-placeholder-label="Hero buttons right"> <a href="https://bbbprograms.org/programs/all-programs/audi-vw#volkswagen" target="_self" class="styled_button btn_darkblue "> <span>Volkswagen Car-net</span> </a> <a href="https://bbbprograms.org/programs/all-programs/audi-vw#audi" target="_self" class="styled_button btn_darkblue "> <span>Audi Connect</span> </a> </div> </div> </div> </section> <div class="rich-text"> <a data-sf-ec-immutable="" id="volkswagen"></a> </div> <section id="MainContent_C016_Col00" class="sf_colsIn bg_beige" data-sf-element="Section" data-placeholder-label="Section content"><div id="MainContent_C018_Col00" class="sf_colsIn container container_space_vertical_top" data-sf-element="Container" data-placeholder-label="Container"> <div class="rich-text"> <h2 class="section_header">Volkswagen Car-Net Dispute Resolution</h2><hr class="styled_line line_400 line_bronze"> </div><div id="MainContent_C019_Col00" class="cards_line sf_colsIn" data-sf-element="Cards place" data-placeholder-label="Cards place"><div id="MainContent_C021_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <div class="rich-text"> <div><p>The Volkswagen Car-Net Terms of Service require that customers arbitrate disputes arising out of or relating to (1) the Terms or Service or (2) any product or service provided under or in connection with the Terms of Service. BBB National Programs provides arbitration for these disputes under the attached rules (BBB National Programs Binding Arbitration Rules for Volkswagen Car-Net Disputes). </p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"> </span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">Please note that customers also have the option of filing a small claims court action instead of arbitration for claims that fall within the jurisdiction of a small claims court. </span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"> </span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"></span><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">Please read the arbitration rules before filing a request for arbitration. You can reach BBB National Programs by calling 1.800.246.2808. </span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"> </span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"></span><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">All documents, correspondence, notices and requests for records should be sent to BBB National Programs, Inc. at 1676 International Dr, Ste 550, McLean, VA 22102. Documents and case-related information also may be faxed to BBB National Programs at 703-247-9700. Please include your case number on all documents submitted.</span></p></div> </div> </div><div id="MainContent_C020_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <a class="card_document" href="https://bbbnp-bbbp-stf-use1-01.s3.amazonaws.com/docs/default-source/vw-program/rules_vwcarnet_9-2020.pdf?sfvrsn=1f4bdc57_2" target="_blank" rel="noopener noreferrer"> <div class="doc_heading">Overview and Rules of Binding Arbitration</div> <div class="doc_text"> Overview and Rules PDF </div> </a> <a class="card_document" href="https://auto.bbbnp.org/lemon-law-complaint-form/" target="_blank" rel="noopener noreferrer"> <div class="doc_heading">File a Claim</div> <div class="doc_text"> Select "VW Car-Net" from the dropdown menu </div> </a> </div> </div> </div> <div class="rich-text"> <p> </p><p> </p><p> </p> </div> <div class="rich-text"> <a data-sf-ec-immutable="" id="audi"></a> </div> </section><section id="MainContent_C077_Col00" class="sf_colsIn bg_white" data-sf-element="Section" data-placeholder-label="Section content"><div id="MainContent_C078_Col00" class="sf_colsIn container container_space_vertical" data-sf-element="Container" data-placeholder-label="Container"> <div class="rich-text"> <h2 class="section_header">Audi Connect Dispute Resolution </h2><hr class="styled_line line_400 line_bronze"> </div><div id="MainContent_C079_Col00" class="cards_line sf_colsIn" data-sf-element="Cards place" data-placeholder-label="Cards place"><div id="MainContent_C080_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <div class="rich-text"> <div><p>The Audi Connect Terms of Service require that customers arbitrate disputes arising out of or relating to (1) the Terms or Service or (2) any product or service provided under or in connection with the Terms of Service. BBB National Programs provides arbitration for these disputes under the attached rules (BBB National Programs Binding Arbitration Rules for Audi Connect Disputes).</p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"> </span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">Please read the arbitration rules before filing a request for arbitration. You can reach BBB National Programs at any time by calling 1.800.246.2808.</span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"> </span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"></span><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">All documents, correspondence, notices, and requests for records should be sent to BBB National Programs, Inc. at 1676 International Dr, Ste 550, McLean, VA 22102. Documents and case-related information also may be faxed to BBB National Programs at 703-247-9700. Please include your case number on all documents submitted. </span></p></div> </div> </div><div id="MainContent_C081_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <a class="card_document" href="https://assets.bbbprograms.org/docs/default-source/vw-program/rules_audi_connect.pdf" target="_blank" rel="noopener noreferrer"> <div class="doc_heading">Overview and Rules of Binding Arbitration</div> <div class="doc_text"> Overview and Rules PDF </div> </a> <a class="card_document" href="https://auto.bbbnp.org/lemon-law-complaint-form/" target="_blank" rel="noopener noreferrer"> <div class="doc_heading">File a Claim</div> <div class="doc_text"> Select "Audi Connect" from the dropdown menu </div> </a> </div> </div> </div> <div class="rich-text"> <p> </p><p> </p><p> </p> </div> </section> <div class="page-footer"> <footer class="social"> <div class="container"> <div class="social_inner"> <span class="follow">Follow us on social media</span> <nav class="social_nav"> <a href="https://www.facebook.com/BBB-National-Programs-266206120950/?ref=br_rs" target="_blank" class="social_nav_link facebook_link"> <span class="sr--only">Facebook</span> </a> <a href="https://twitter.com/BBB_NtlPrograms" target="_blank" class="social_nav_link twitter_link"> <span class="sr--only">Twitter</span> </a> <a href="https://www.youtube.com/channel/UCsR78pyCQkqAGrJS0hfu1eg" target="_blank" class="social_nav_link youtube_link"> <span class="sr--only">Youtube</span> </a> <a href="https://www.linkedin.com/company/bbb-national-programs" target="_blank" class="social_nav_link linkedin_link"> <span class="sr--only">Linkedin</span> </a> <a href="https://betterbusiness.blubrry.com/" target="_blank" class="social_nav_link podcasts_link"> <span class="sr--only">Podcasts</span> </a> </nav> </div> </div> </footer> <footer class="main_footer"> <div class="container"> <div class="footer_box"> <a href="/" class="footer_logo"> <span class="sr--only">Link to homepage</span> </a> <nav class="footer_nav"> <ul> <li> <a href="/about-us/board-of-directors" target="_self">Board of Directors</a> </li> <li> <a href="/about-us/BBB-National-Programs-Leadership" target="_self">Leadership</a> </li> <li> <a href="/podcasts" target="_blank">Podcasts</a> </li> <li> <a href="/OnlineArchive" target="_self">Online Archive</a> </li> <li> <a href="/privacy-policy" target="_self">Privacy Policy</a> </li> <li> <a href="/terms-of-use" target="_self">Terms of Use</a> </li> <li> <a href="/about-us/contact-us" target="_self">Contact Us</a> </li> </ul> </nav> </div> <span class="copyright"> © 2024, BBB National Programs, Inc. 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