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Squarespace requested I update the MX and TXT records to ones they provided (ex: 10 mxa.mailgun.org., 10 mxb.mailgun.org., etc). I added them to my Netlify records but emails are still not going through. Email bounces with the response “Your message couldn’t be delivered after multiple attempts. Giving up.” It’s been days but Squarespace says Netlify hasn’t flushed/refreshed their records which is why th..." /> <meta name="twitter:description" content="I have a domain name that was from google domains but has since transferred to Squarespace. Squarespace requested I update the MX and TXT records to ones they provided (ex: 10 mxa.mailgun.org., 10 mxb.mailgun.org., etc). I added them to my Netlify records but emails are still not going through. Email bounces with the response “Your message couldn’t be delivered after multiple attempts. Giving up.” It’s been days but Squarespace says Netlify hasn’t flushed/refreshed their records which is why th..." /> <meta property="og:article:section" content="Support" /> <meta property="og:article:section:color" content="017A70" /> <meta property="og:article:tag" content="email" /> <meta property="og:article:tag" content="netlify-dns-https-ssl" /> <meta property="article:published_time" content="2024-11-22T03:04:15+00:00" /> <meta property="og:ignore_canonical" content="true" /> <script type="application/ld+json">{"@context":"http://schema.org","@type":"QAPage","name":"MX records not propogating","mainEntity":{"@type":"Question","name":"MX records not propogating","text":"I have a domain name that was from google domains but has since transferred to Squarespace. Squarespace requested I update the MX and TXT records to ones they provided (ex: 10 <a href=\"http://mxa.mailgun.org\" rel=\"noopener nofollow ugc\">mxa.mailgun.org<\/a>., 10 <a href=\"http://mxb.mailgun.org\" rel=\"noopener nofollow ugc\">mxb.mailgun.org<\/a>., etc). I added them to my Netlify records but emails are still not going through. Emai…","upvoteCount":0,"answerCount":1,"datePublished":"2024-11-22T03:04:15.308Z","author":{"@type":"Person","name":"blackcape","url":"https://answers.netlify.com/u/blackcape"},"acceptedAnswer":{"@type":"Answer","text":"Hi, <a class=\"mention\" href=\"/u/blackcape\">@blackcape<\/a>. There was an issue with the MX type DNS records at Netlify. That issue has been resolved and they are working now.\n\nWould you please test your email service again now and let us know if any issues remain?","upvoteCount":0,"datePublished":"2024-11-25T16:58:17.966Z","url":"https://answers.netlify.com/t/mx-records-not-propogating/130430/7","author":{"@type":"Person","name":"luke","url":"https://answers.netlify.com/u/luke"}}}}</script> </head> <body class="crawler browser-update"> <netlify-ui-community-nav class="ncn" version="1.1.0"> <header class="ncn-header"> <a href="https://www.netlify.com/" class="ncn-home"> <svg class="ncn-home-logo ncn-home-logo-full" viewBox="0 0 640 261" xmlns="http://www.w3.org/2000/svg" data-theme="dark"> <g class="ncn-home-logo-full-lines" fill="var(--_ncn-home-logo-lines-color)"> <path d="M146.795 258.796V193.254L148.162 191.888H161.815L163.181 193.254V258.796L161.815 260.162H148.162L146.795 258.796Z"></path> <path d="M146.795 66.9032V1.36674L148.162 0H161.815L163.182 1.36674V66.9032L161.815 68.2699H148.162L146.795 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itemtype="http://schema.org/BreadcrumbList"> <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/c/netlify-support/48" class="badge-wrapper bullet" itemprop="item"> <span class='badge-category-bg' style='background-color: #017A70'></span> <span class='badge-category clear-badge'> <span class='category-name' itemprop='name'>Support</span> </span> </a> <meta itemprop="position" content="1" /> </span> </div> <div class="topic-category"> <div class='discourse-tags list-tags'> <a href='https://answers.netlify.com/tag/email' class='discourse-tag' rel="tag">email</a>, <a href='https://answers.netlify.com/tag/netlify-dns-https-ssl' class='discourse-tag' rel="tag">netlify-dns-https-ssl</a> </div> </div> </div> <div itemscope itemtype='http://schema.org/DiscussionForumPosting'> <meta itemprop='headline' content='MX records not propogating'> <link itemprop='url' href='https://answers.netlify.com/t/mx-records-not-propogating/130430'> <meta itemprop='datePublished' content='2024-11-22T03:04:15Z'> <meta itemprop='articleSection' content='Support'> <meta itemprop='keywords' content='email, netlify-dns-https-ssl'> <div itemprop='publisher' itemscope itemtype="http://schema.org/Organization"> <meta itemprop='name' content='Netlify, Inc.'> <div itemprop='logo' itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop='url' content='https://global.discourse-cdn.com/netlify/original/3X/a/b/ab24b27666f01fe319d007faba6344979b537092.svg'> </div> </div> <div id='post_1' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://answers.netlify.com/u/blackcape'><span itemprop='name'>blackcape</span></a> </span> <link itemprop="mainEntityOfPage" href="https://answers.netlify.com/t/mx-records-not-propogating/130430"> <span class="crawler-post-infos"> <time datetime='2024-11-22T03:04:15Z' class='post-time'> November 22, 2024, 3:04am </time> <meta itemprop='dateModified' content='2024-11-26T14:08:30Z'> <span itemprop='position'>1</span> </span> </div> <div class='post' itemprop='text'> <p>I have a domain name that was from google domains but has since transferred to Squarespace. Squarespace requested I update the MX and TXT records to ones they provided (ex: 10 <a href="http://mxa.mailgun.org" rel="noopener nofollow ugc">mxa.mailgun.org</a>., 10 <a href="http://mxb.mailgun.org" rel="noopener nofollow ugc">mxb.mailgun.org</a>., etc). I added them to my Netlify records but emails are still not going through. Email bounces with the response “Your message couldn’t be delivered after multiple attempts. Giving up.”</p> <p>It’s been days but Squarespace says Netlify hasn’t flushed/refreshed their records which is why the MX records don’t show up on our end.</p> <p>Records were added more 72 hours ago so it’s now well beyond normal propagation needs</p> <p>Anyone able to advice?</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> <div class='crawler-linkback-list' itemscope itemtype='http://schema.org/ItemList'> <div itemprop='itemListElement' itemscope itemtype='http://schema.org/ListItem'> <a itemprop='url' href="https://answers.netlify.com/t/what-could-cause-mx-records-in-netlify-domain-to-not-appear/56797/5">What could cause MX records in Netlify domain to not appear?</a> <meta itemprop='position' content='3'> </div> </div> </div> <div id='post_2' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://answers.netlify.com/u/sid.m'><span itemprop='name'>sid.m</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-22T15:14:05Z' class='post-time'> November 22, 2024, 3:14pm </time> <meta itemprop='dateModified' content='2024-11-22T15:14:05Z'> <span itemprop='position'>2</span> </span> </div> <div class='post' itemprop='text'> <p>Could you provide the name of the domain please?</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_3' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://answers.netlify.com/u/blackcape'><span itemprop='name'>blackcape</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-22T15:27:00Z' class='post-time'> November 22, 2024, 3:27pm </time> <meta itemprop='dateModified' content='2024-11-22T15:27:00Z'> <span itemprop='position'>3</span> </span> </div> <div class='post' itemprop='text'> <p>Absolutely, it’s www.otolabs.ca</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_4' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://answers.netlify.com/u/Melvin'><span itemprop='name'>Melvin</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-22T15:32:50Z' class='post-time'> November 22, 2024, 3:32pm </time> <meta itemprop='dateModified' content='2024-11-22T15:32:50Z'> <span itemprop='position'>4</span> </span> </div> <div class='post' itemprop='text'> <p>Hi <a class="mention" href="/u/blackcape">@blackcape</a>,</p> <p>It does look like it’s propogating now:</p> <pre><code class="lang-auto">dig otolabs.ca MX +trace | tail -n 6 ;; Received 515 bytes from 2620:10a:8053::2#53(c.ca-servers.ca) in 39 ms otolabs.ca. 14400 IN MX 10 mxa.mailgun.org. otolabs.ca. 14400 IN MX 10 mxb.mailgun.org. ;; Received 90 bytes from 2001:4860:4802:32::6a#53(ns-cloud-a1.googledomains.com) in 46 ms </code></pre> <p>Are you still having issues?</p> <p>Although, if it isn’t working, it could be that you’re not using Netlify name servers:</p> <pre><code class="lang-auto">dig otolabs.ca NS +trace | tail -n 6 otolabs.ca. 21600 IN NS ns-cloud-a4.googledomains.com. otolabs.ca. 21600 IN NS ns-cloud-a3.googledomains.com. otolabs.ca. 21600 IN NS ns-cloud-a1.googledomains.com. otolabs.ca. 21600 IN NS ns-cloud-a2.googledomains.com. ;; Received 160 bytes from 2001:4860:4802:34::6a#53(ns-cloud-a2.googledomains.com) in 120 ms </code></pre> <p>You’ll want to use the Netlify name servers mentioned here:</p> <aside class="onebox allowlistedgeneric" data-onebox-src="https://app.netlify.com/teams/blackcape94-ox9ievu/dns/otolabs.ca#name-servers"> <header class="source"> <img src="https://global.discourse-cdn.com/netlify/original/3X/8/7/87c9c5bb7a14dd15de08f198f238c3ef6428ce38.png" class="site-icon" data-dominant-color="04A29F" width="64" height="64"> <a href="https://app.netlify.com/teams/blackcape94-ox9ievu/dns/otolabs.ca#name-servers" target="_blank" rel="noopener">app.netlify.com</a> </header> <article class="onebox-body"> <h3><a href="https://app.netlify.com/teams/blackcape94-ox9ievu/dns/otolabs.ca#name-servers" target="_blank" rel="noopener">Netlify</a></h3> <p>Start building the best web experiences in record time</p> </article> <div class="onebox-metadata"> </div> <div style="clear: both"></div> </aside> <p>Otherwise the DNS Zone is inactive.</p> <p>You can read more on how to detect and fix an inactive DNS Zone here:</p> <aside class="quote quote-modified" data-post="1" data-topic="21742"> <div class="title"> <div class="quote-controls"></div> <img loading="lazy" alt="" width="24" height="24" src="https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/luke/48/39_2.png" class="avatar"> <a href="https://answers.netlify.com/t/support-guide-how-to-detect-and-fix-inactive-netlify-dns-zones/21742">[Support Guide] How to detect and fix inactive Netlify DNS zones</a> <a class="badge-category__wrapper " href="/c/netlify-support/support-guides/52"><span data-category-id="52" style="--category-badge-color: #0088CC; --category-badge-text-color: #FFFFFF; --parent-category-badge-color: #017A70;" data-parent-category-id="48" data-drop-close="true" class="badge-category --has-parent" title="Support Guides are written by Support Engineers in order to help you debug common problems! Please research your problem here first, before making a new post."><span class="badge-category__name">Support Guides</span></span></a> </div> <blockquote> Last reviewed by Netlify Support - June, 2024 <a name="what-is-an-inactive-netlify-dns-zone-1" class="anchor" href="#what-is-an-inactive-netlify-dns-zone-1"></a>What is an “inactive Netlify DNS zone”? First, it would help to define the term “DNS zone”. Quoting <a href="https://en.wikipedia.org/wiki/DNS_zone">wikipedia</a>, it says: A DNS zone is any distinct, contiguous portion of the domain name space in the <a href="https://en.wikipedia.org/wiki/Domain_Name_System">Domain Name System</a> (DNS) for which administrative responsibility has been delegated to a single manager. To paraphrase, a DNS zone is a collection of all the DNS records for a production domain. When you add production domains to Netlify DNS we cre… </blockquote> </aside> <p>Let us know if you have any questions.</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_5' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://answers.netlify.com/u/blackcape'><span itemprop='name'>blackcape</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-23T22:50:45Z' class='post-time'> November 23, 2024, 10:50pm </time> <meta itemprop='dateModified' content='2024-11-23T22:50:45Z'> <span itemprop='position'>5</span> </span> </div> <div class='post' itemprop='text'> <p>Hi Melvin,<br> Thank you for your response.<br> I temporarily switched the nameserver to Squarespace so that I can receive emails. I’m going to switch back to using Netlify nameservers now and hopefully be able to receive emails</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_6' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://answers.netlify.com/u/blackcape'><span itemprop='name'>blackcape</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-24T04:40:57Z' class='post-time'> November 24, 2024, 4:40am </time> <meta itemprop='dateModified' content='2024-11-24T04:40:57Z'> <span itemprop='position'>6</span> </span> </div> <div class='post' itemprop='text'> <p><a class="mention" href="/u/melvin">@Melvin</a> I switched the nameservers back to Netlify 6 hours ago and email isn’t working again <img src="https://emoji.discourse-cdn.com/twitter/frowning.png?v=12" title=":frowning:" class="emoji" alt=":frowning:" loading="lazy" width="20" height="20"></p> <p>Is it still propagating with the Netlify nameservers?</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_7' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://answers.netlify.com/u/luke'><span itemprop='name'>luke</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-25T16:58:17Z' class='post-time'> November 25, 2024, 4:58pm </time> <meta itemprop='dateModified' content='2024-11-25T16:58:17Z'> <span itemprop='position'>7</span> </span> </div> <div class='post' itemprop='text'> <p>Hi, <a class="mention" href="/u/blackcape">@blackcape</a>. There was an issue with the MX type DNS records at Netlify. That issue has been resolved and they are working now.</p> <p>Would you please test your email service again now and let us know if any issues remain?</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_8' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://answers.netlify.com/u/blackcape'><span itemprop='name'>blackcape</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-25T23:22:16Z' class='post-time'> November 25, 2024, 11:22pm </time> <meta itemprop='dateModified' content='2024-11-25T23:22:16Z'> <span itemprop='position'>8</span> </span> </div> <div class='post' itemprop='text'> <p>Hello Luke,<br> Thank you looks like this finally fixed it</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> </div> <div id="related-topics" class="more-topics__list " role="complementary" aria-labelledby="related-topics-title"> <h3 id="related-topics-title" class="more-topics__list-title"> Related topics </h3> <div class="topic-list-container" itemscope itemtype='http://schema.org/ItemList'> <meta itemprop='itemListOrder' content='http://schema.org/ItemListOrderDescending'> <table class='topic-list'> <thead> <tr> <th>Topic</th> <th></th> <th class="replies">Replies</th> <th class="views">Views</th> <th>Activity</th> </tr> </thead> <tbody> <tr class="topic-list-item" 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