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Jira Service Management per la tecnologia e le telecomunicazioni
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background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column column-md-8 lg-cozy-top light-text no-flex" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tecnologia e telecomunicazioni con Jira Service Management </h1> <p>Le aziende che si occupano di tecnologia e telecomunicazioni utilizzano Jira Service Management per fornire un servizio clienti eccellente, promuovere la collaborazione e automatizzare attività e processi ripetitivi grazie all'efficienza dell'IA.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s24 between component--block lg-cozy-bottom" > <div class="component component--link-button "> <a href="/it/software/jira/service-management/free" data-event="clicked" data-uuid="8d525d0d-ec" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Provalo gratis" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Provalo gratis </a> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/demo" data-event="clicked" data-uuid="5c7b9a74-1b" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Partecipa alla demo" data-label-english="Join a demo" class="component__link link-arrow " > Partecipa alla demo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-outerspace-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="9fdd5a99" alt="Hub di assistenza per le telecomunicazioni di Jira Service Management." class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:8eecff33-b48c-4782-ac75-3c9250473ed6/jsm-tele-tech-portal.png?cdnVersion=2473" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Servizio su una piattaforma sicura </h3> <p>Le aziende nel settore della tecnologia e delle telecomunicazioni possono configurare un service desk personalizzabile in base alle loro esigenze specifiche su una rete sicura. Ciò include flussi di lavoro, regole di automazione, SLA, piani di gestione del rischio e altro ancora, tutto interamente basato sull'IA.</p> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/product-guide/getting-started/service-request-management" data-event="clicked" data-uuid="ebc478a5-52" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" class="component__link link-arrow " > Scopri di più<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Più collaborazione e visibilità </h3> <p>Identifica e risolvi rapidamente i problemi relativi ai servizi digitali. Agisci rapidamente con i riepiloghi dell'intelligenza artificiale e utilizza l'editing basato sull'IA per garantire una comunicazione chiara e l'allineamento degli stakeholder quando si lavora insieme su <a data-event="clicked" data-uuid="84fe8e06-010" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="richieste" data-label-english="requests" href="/it/itsm/service-request-management">richieste</a>, <a data-event="clicked" data-uuid="84fe8e06-011" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="imprevisti" data-label-english="incidents" href="/it/incident-management">imprevisti</a> e <a data-event="clicked" data-uuid="84fe8e06-012" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="modifiche" data-label-english="changes" href="/it/itsm/change-management">modifiche</a>.</p> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="b717f5a2" alt="Visualizzazione degli imprevisti aperti con ticket collegati da Jira in Jira Service Management" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:020cae6c-0732-4cde-b37a-35afc282be5b/jsm-tele-tech-incidents.png?cdnVersion=2473" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="b2445a73" alt="Libreria delle automazioni Jira nella sezione di gestione dei servizi" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:3a93a282-9109-4501-aee4-ec6e4952f3d7/jsm-tele-tech-automation.png?cdnVersion=2473" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Scalabilità efficiente </h3> <p>Man mano che i mercati tecnologici diventano più competitivi, la velocità acquista importanza. Crea flussi di valore che eliminano le attività ripetitive e i processi manuali. Fornisci un servizio efficiente utilizzando una configurazione basata sull'IA e moduli, flussi di lavoro e automazioni no-code.</p> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/product-guide/tips-and-tricks/automation" data-event="clicked" data-uuid="3d276312-b5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" class="component__link link-arrow " > Scopri di più<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Organizzazione e gestione delle risorse </h3> </div> <p>Garantisci che le risorse fisiche e digitali siano impiegate, distribuite e gestite per tutto il loro ciclo di vita.</p> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/features/itsm#asset-management" data-event="clicked" data-uuid="39d89d87-33" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" class="component__link link-arrow " > Scopri di più<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="7f8f02a3" alt="Dashboard di configurazione delle risorse IT in Jira Service Management. Tabella che mostra l'ID, il nome e la descrizione delle risorse." class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:17451950-913f-4217-a53c-143ba92283fd/jsm-tele-tech-assets.png?cdnVersion=2473" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid" data-container-id="aaf60b0f-381b-44dd-b78b-a3b9fc2f9735"> <style class="background-image-styles" data-for="aaf60b0f-381b-44dd-b78b-a3b9fc2f9735"> [data-container-id="aaf60b0f-381b-44dd-b78b-a3b9fc2f9735"] { background-image: linear-gradient(180deg, #deebff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-md-push-1 md-comfortable-top xs-cozy-bottom text-center no-flex" > <div class="component component--heading"> <div class="color-head text-none"> <h2 class=" heading" > Funzionalità di Jira Service Management per le aziende che si occupano di tecnologia e telecomunicazioni </h2> </div> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/features" data-event="clicked" data-uuid="14e35a30-bc" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri tutte le funzioni" data-label-english="Explore all features" class="component__link link-arrow " > Scopri tutte le funzioni<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Saetta." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M29.12,13.67h-8L22.8,1.2A1,1,0,0,0,20.92.43L6,20.65a1.06,1.06,0,0,0,.85,1.68h8.05L13.2,34.8a1,1,0,0,0,1.88.77L30,15.35A1.06,1.06,0,0,0,29.12,13.67Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Risposta rapida ai problemi </h3> <p>Riunisci i tuoi team di sviluppo, supporto e operazioni e utilizza le capacità AIOps per rispondere agli imprevisti, risolverli e imparare dagli errori.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M36,11.06a3.91,3.91,0,0,0-3.91-3.84H30.2V9.36h1.95a1.78,1.78,0,0,1,1.72,1.77v4.09a1.78,1.78,0,0,1-1.78,1.71H30.2V15.87a1.42,1.42,0,0,0-1.42-1.42H7.22A1.42,1.42,0,0,0,5.8,15.87v1.06h-2A3.92,3.92,0,0,0,0,20.84v4.1a3.91,3.91,0,0,0,3.91,3.84H5.8V26.64H3.85a1.78,1.78,0,0,1-1.72-1.77V20.78a1.78,1.78,0,0,1,1.78-1.71H5.8v1.06a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V19.07h2A3.92,3.92,0,0,0,36,15.16v-4.1Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.78,24.16H7.22A1.42,1.42,0,0,0,5.8,25.58v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V25.58A1.42,1.42,0,0,0,28.78,24.16Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.78,4.74H7.22A1.42,1.42,0,0,0,5.8,6.16v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V6.16A1.42,1.42,0,0,0,28.78,4.74Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Flussi di lavoro automatizzati </h3> <p>Usa l'IA per creare rapidamente automazioni che semplificano i tuoi flussi di lavoro, come collegare i ticket di assistenza Jira correlati o l'assegnazione automatica dei ticket.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M34.23,26.71l-5.34-9.17h-.06L18.94.55h0A1.05,1.05,0,0,0,18,0V29.86H32.41A2.1,2.1,0,0,0,34.23,26.71Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M10.92,29.86l3.59,4.56A4.24,4.24,0,0,0,18,36V29.86Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M1.76,26.71l5.4-9.23h.06L17.06.55h0A1,1,0,0,1,18,0V29.86H3.58A2.12,2.12,0,0,1,1.76,26.71Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M25.07,29.86l-3.58,4.56A4.25,4.25,0,0,1,18,36V29.86Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Distribuzione in tutta sicurezza </h3> </div> <p>Fornisci ai tuoi team IT informazioni contestuali sulle modifiche negli strumenti di sviluppo software, in modo che possano prendere decisioni migliori e ridurre al minimo il rischio.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Icona di ingranaggi." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M14.36,13.27a1.49,1.49,0,0,0-1.49-1.49H11.32a1.49,1.49,0,0,0-1.49,1.49v1.82a8.76,8.76,0,0,0-2.34,1L6.2,14.78a1.48,1.48,0,0,0-2.11,0L3,15.87A1.48,1.48,0,0,0,3,18l1.28,1.29a8.76,8.76,0,0,0-1,2.34H1.49A1.49,1.49,0,0,0,0,23.1v1.55a1.49,1.49,0,0,0,1.49,1.49H3.31a8.63,8.63,0,0,0,1,2.34L3,29.77a1.48,1.48,0,0,0,0,2.11L4.09,33A1.5,1.5,0,0,0,6.2,33l1.29-1.29a8.76,8.76,0,0,0,2.34,1v1.82A1.49,1.49,0,0,0,11.32,36h1.55a1.49,1.49,0,0,0,1.49-1.49V32.66a8.63,8.63,0,0,0,2.34-1L18,33a1.5,1.5,0,0,0,2.11,0l1.1-1.1a1.5,1.5,0,0,0,0-2.11l-1.29-1.29a8.63,8.63,0,0,0,1-2.34H22.7a1.49,1.49,0,0,0,1.49-1.49V23.1a1.49,1.49,0,0,0-1.49-1.49H20.88a8.76,8.76,0,0,0-1-2.34L21.2,18a1.5,1.5,0,0,0,0-2.11l-1.1-1.09a1.48,1.48,0,0,0-2.11,0L16.7,16.06a8.63,8.63,0,0,0-2.34-1ZM12.1,19.89a4,4,0,1,1-4,4A4,4,0,0,1,12.1,19.89Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M31.74,1.88A1.09,1.09,0,0,0,31.1.49L30.05.1a1.08,1.08,0,0,0-1.39.62L28.2,2A6.22,6.22,0,0,0,26.37,2L25.82.81A1.09,1.09,0,0,0,24.39.27l-1,.46a1.08,1.08,0,0,0-.53,1.43l.55,1.19a6.87,6.87,0,0,0-1.25,1.33l-1.23-.46a1.08,1.08,0,0,0-1.39.63l-.39,1a1.08,1.08,0,0,0,.64,1.39L21,7.74a6.57,6.57,0,0,0,.07,1.83l-1.19.54a1.08,1.08,0,0,0-.54,1.43l.47,1a1.08,1.08,0,0,0,1.44.54l1.19-.54a6.42,6.42,0,0,0,1.34,1.26L23.33,15A1.08,1.08,0,0,0,24,16.42l1,.39a1.07,1.07,0,0,0,1.39-.62L26.86,15a6.57,6.57,0,0,0,1.83-.05l.55,1.19a1.09,1.09,0,0,0,1.43.54l1-.46a1.07,1.07,0,0,0,.53-1.43l-.54-1.19a6.28,6.28,0,0,0,1.24-1.33l1.23.46a1.07,1.07,0,0,0,1.39-.63l.39-1a1.08,1.08,0,0,0-.64-1.39l-1.23-.46A6.22,6.22,0,0,0,34,7.34l1.2-.54a1.06,1.06,0,0,0,.53-1.42l-.47-1a1.09,1.09,0,0,0-1.43-.54l-1.2.54a6.38,6.38,0,0,0-1.34-1.25ZM27.8,5.15a3.37,3.37,0,0,1,3.07,3.61,3.3,3.3,0,0,1-3.61,3,3.37,3.37,0,0,1-3.07-3.61A3.3,3.3,0,0,1,27.8,5.15Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Gestione della configurazione </h3> </div> <p>Ottieni visibilità sull'infrastruttura che supporta applicazioni e servizi critici. Approfondisci le dipendenze dei servizi, in modo da ridurre al minimo il rischio.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Lavora in base agli SLA </h3> <p>Inizia partendo dalle cose importanti con le code basate sulle priorità. Usa l'IA per valutare, risolvere e rispondere alle richieste rapidamente.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Icona di un alveare con esagoni." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M26.1,17.85a3.32,3.32,0,0,1,3.34,0l4.88,2.81A3.36,3.36,0,0,1,36,23.56v5.62a3.34,3.34,0,0,1-1.68,2.9L29.44,34.9a3.37,3.37,0,0,1-3.34,0l-4.89-2.82a3.34,3.34,0,0,1-1.68-2.9V23.56a3.36,3.36,0,0,1,1.68-2.9Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M6.56,17.85a3.32,3.32,0,0,1,3.34,0l4.89,2.81a3.36,3.36,0,0,1,1.68,2.9v5.62a3.34,3.34,0,0,1-1.68,2.9L9.9,34.9a3.37,3.37,0,0,1-3.34,0L1.68,32.08A3.34,3.34,0,0,1,0,29.18V23.56a3.36,3.36,0,0,1,1.68-2.9Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M16.33,1.1a3.37,3.37,0,0,1,3.34,0l4.89,2.82a3.36,3.36,0,0,1,1.67,2.9v5.62a3.37,3.37,0,0,1-1.67,2.9l-4.89,2.81a3.32,3.32,0,0,1-3.34,0l-4.89-2.81a3.37,3.37,0,0,1-1.67-2.9V6.82a3.36,3.36,0,0,1,1.67-2.9Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Gestione delle risorse </h3> </div> <p>Archivia gli asset per gestire l'inventario in modo efficiente, tenere traccia della responsabilità e dei cicli di vita e ridurre i costi.</p> </div> </div> </div> </div> <div class="column column-md-8 column-md-offset-2 md-comfortable-top text-center flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s16 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Scopri l'approccio di Atlassian alla gestione delle risorse e della configurazione per le aziende del settore della tecnologia e delle telecomunicazioni </h3> </div> <p>Le nostre funzionalità di gestione delle risorse e della configurazione aiutano le aziende nel settore della tecnologia e delle telecomunicazioni a gestire gli ambienti tecnologici sempre più complessi attraverso un repository centralizzato di risorse, servizi, elementi di configurazione (CI) e manutenzione del sistema nello stato desiderato.</p> </div> <div class="component component--link-button "> <a href="/it/whitepapers/it-asset-and-service-configuration-management-in-jira-service-management" data-event="clicked" data-uuid="41508a92-2d" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Leggi la guida" data-label-english="Read the guide" class="component__link button button--one button--regular button--secondary " > Leggi la guida </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="1d4ff634" alt="Lente d'ingrandimento sospesa su una pila di documenti" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:7c415701-7376-4045-9c19-f2488fa64b60/jsm-templates.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Modelli </h6> </div> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modelli di automazione per Jira Service Management </h3> <p>Automatizza le operazioni e passa dal rilevamento reattivo dei problemi alla gestione proattiva delle operazioni. Usa l'intelligenza artificiale per creare rapidamente regole di automazione con linguaggio naturale e semplificare facilmente il ciclo di vita DevOps per continuous integration, continuous delivery e continuous deployment.</p> </div> <div class="component component--link-button "> <a href="/it/devops/automation-tutorials?category=service-management&" data-event="clicked" data-uuid="02d8f252-52" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Rivedi il tutorial" data-label-english="Review tutorial" class="component__link link-arrow " > Rivedi il tutorial<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="4160b4ca" alt="Fumetti di una chat." class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:654f5c83-49a3-4a73-a929-e08b4322f458/jsm-chat.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component__heading-textblock"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Supporto per l'assistente di servizio virtuale </h6> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Supporto sempre attivo basato sull'IA </h3> <p>Potenzia il tuo servizio omnicanale con un assistente di servizio virtuale che gestisce le interazioni di supporto con l'aiuto dell'IA. Crea flussi di conversazione personalizzati per automatizzare azioni come la reimpostazione delle password o attingi alla tua knowledge base esistente per generare risposte alle richieste più comuni. Libera il tempo degli agenti fornendo assistenza dove e quando i tuoi clienti ne hanno bisogno.</p> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/features/itsm/virtual-agent" data-event="clicked" data-uuid="9baf66c5-80" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" class="component__link link-arrow " > Scopri di più<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column xs-comfortable-top md-outerspace-top no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom" data-container-id="f9c38295-b9f7-4e86-a527-007d84958b1d"> <style class="background-image-styles" data-for="f9c38295-b9f7-4e86-a527-007d84958b1d"> [data-container-id="f9c38295-b9f7-4e86-a527-007d84958b1d"] { background-image: linear-gradient(180deg, #ffffff, #deebff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-bottom no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Oltre 50.000 aziende si affidano a Jira Service Management </h2> </div> </div> <div class="column no-flex" > <div class="component--generic-carousel default default card-style no-column-spacing" > <div class="inner-carousel"> <div class="item item0 item-container default default flex-container active-item" aria-hidden="false"> <div class="column " data-container-id="7f7c6268-26"> <style> [data-container-id="7f7c6268-26"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="7f7c6268-26"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="f30ca15b" alt="Logo di Nextiva." class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:a8562206-0a5d-4d5a-999b-7696b6159b66/nextiva-logo.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Il passaggio ad Atlassian Cloud ci ha permesso di risparmiare tempo e concentrarci sul miglioramento del nostro software invece di dover badare all'infrastruttura in sede." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Josh Costella, Senior Atlassian Solutions Specialist, Nextiva </h6> </div> </div> </div> </div> </div> </div><div class="item item1 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="9156e61d-b1"> <style> [data-container-id="9156e61d-b1"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="9156e61d-b1"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="930d70c0" alt="Logo di Twitter." class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:7c1ba540-a28c-4ad8-9b59-63f914940f55/twitter-logo.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Il volume delle richieste e-mail all'assistenza di Twitter è stato ridotto dell'80% grazie a Jira Service Management. Si è verificato un calo drastico nell'assistenza tramite e-mail. In precedenza, ci occupavamo del 95% dell'assistenza tramite e-mail, ora solo del 15%." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > ALEX STILLINGS, IT manager, Twitter </h6> </div> </div> </div> </div> </div> </div><div class="item item2 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="02d7f987-23"> <style> [data-container-id="02d7f987-23"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="02d7f987-23"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="bc897130" alt="Quattro colleghi che collaborano seduti a un tavolino da caffè" class="component__image xs-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:d275008e-d46b-4d65-ad87-9ac8ea7e1045/canva-photo.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="6f95ccdb" alt="Canva" class="component__image xs-comfortable-bottom" style="width:75px;" src="https://wac-cdn.atlassian.com/dam/jcr:c3219001-115e-484d-b727-f001e65a53fb/canva-logo.svg?cdnVersion=2473" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Con Jira Service Management siamo riusciti a centralizzare le nostre informazioni in un unico punto, semplificando così l'esecuzione delle query o delle ricerche e, perfino, semplicemente dei report." </h3> </div> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > ANDREW TOOLAN, Software Engineer, Canva </h6> </div> </div> </div> </div> </div> </div><div class="item item3 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="3d1ced04-16"> <style> [data-container-id="3d1ced04-16"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="3d1ced04-16"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="079aeb6f" alt="Logo di Liberty Latin America." class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:e71054b1-a97c-488e-a885-aca5e36485be/liberty-latin-america-logo.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "I nostri utenti aziendali hanno apprezzato i nuovi processi e ora dispongono di un portale dove possono accedere e tenere traccia delle richieste dall'inizio alla fine. In passato gli ordini dovevano essere effettuati tramite modulo o e-mail, pertanto era molto difficile tenerne traccia." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > SHIKHA HANDA, Director of Software Quality, Liberty Latin America </h6> </div> </div> </div> </div> </div> </div> </div> <a href="javascript:void(0)" class="arrow left-arrow" data-dir="right" data-event="clicked" data-uuid="f9217d42-fc-right" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel left click" title="Precedente" style="left: calc(100% - 100px); top: 30px;"> <span>←</span> </a> <a href="javascript:void(0)" class="arrow right-arrow" data-dir="left" data-event="clicked" data-uuid="f9217d42-fc-left" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel right click" title="Successivo" style="left: calc(100% - 60px); top: 30px;" > <span>→</span> </a> <script type="text/x-component"> { "type":"imkt.components.CarouselGeneric", "params": { } } </script></div> </div> <div class="column xs-cozy no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> <div class="column column-md-10 column-lg-10 column-md-offset-1 column-lg-offset-1 no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Scopri perché così tante persone considerano affidabile il nostro software pluripremiato </h2> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="fb3783da" alt="Badge Gartner" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:8fcb98bf-8218-4144-b700-481769640622/Gartner-badge.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component component--textblock "> <p>Atlassian è stata nominata Leader nel <a data-event="clicked" data-uuid="b4b831c8-2b0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Magic Quadrant™ 2022 di Gartner® per le piattaforme di gestione dei servizi IT" data-label-english="2022 Gartner® Magic Quadrant™ for IT Service Management Platforms" href="https://www.atlassian.com/blog/it-service-management/2022-gartner-mq-itsm-atlassian">Magic Quadrant™ 2022 di Gartner® per le piattaforme di gestione dei servizi IT</a>.</p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="e7c7d013" alt="Nominata "Leader" in Forrester Wave: Enterprise Service Management 2021" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:c7dec1db-8bde-487d-855f-e85e9cb5c1fb/forrester-background.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component component--textblock "> <p>Scopri <a data-event="clicked" data-uuid="e51f6361-b50" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="il Total Economic Impact™ di Jira Service Management di Atlassian." data-label-english="The Total Economic Impact™ of Atlassian Jira Service Management." href="https://www.atlassian.com/jira/service-management/total-economic-impact-hub">il Total Economic Impact™ di Jira Service Management di Atlassian.</a></p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="1373a7f2" alt="Gartner Peer Insights Customers' Choice 2021" class="component__image" style="height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:711c158b-b6a9-4740-89e5-23486cd6537d/Gartner-Peer-Insights-Customers-Choice-badge-color-2022.png?cdnVersion=2473" loading="lazy" /> </div> <div class="component component--textblock "> <p>Scopri il punteggio di Jira Service Management in <a data-event="clicked" data-uuid="47258b4d-db0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gartner Peer Insights" data-label-english="Gartner Peer Insights" href="https://www.gartner.com/reviews/market/it-service-management-tools/vendor/atlassian/product/jira-service-management">Gartner Peer Insights</a>.</p> </div> </div> </div> </div> <div class="container-fluid xs-cozy md-outerspace" data-container-id="85888ccb-a705-4e23-b45b-57301f4f731f"> <style class="background-image-styles" data-for="85888ccb-a705-4e23-b45b-57301f4f731f"> @media (min-width: 0px) and (max-width: 539px) { 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} } </style> <div class="row flex-container reduced-row"> <div class="column column-md-8 column-md-offset-2 lg-cozy text-center light-text no-flex" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Servizio clienti basato sull'intelligenza artificiale per le società di tecnologia e telecomunicazioni </h2> <p>Scegli Jira Service Management per offrire un servizio eccezionale e accelerare il flusso di lavoro.</p> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management/free" data-event="clicked" data-uuid="cbce679a-1a" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Provalo gratis" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Provalo gratis </a> </div> </div> </div> </div> </main> <footer id="footer" class="footer 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