Live Chat Software Features | Try Freshchat by Freshworks

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</option> <option value="Svenska" lang="sv-SE" data-link=" /se/live-chat-software/freshchat-features"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/live-chat-software/freshchat-features"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/live-chat-software/freshchat-features"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/live-chat-software/freshchat-features"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/live-chat-software/features3"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko/features"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn/features"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th/features"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl/features"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk/features"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr/features"> Türkçe </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center gradient-light " > <div class="container banner-content l-banner " data-scroll-target=""> <p><span class="pre-text product-pre-text">Customer Messaging Software </span></p> <h1 class="mb-0">Made for people that make you win</h1> <p class="sub-text">'Wow' your customers, 'excite' your team and 'delight' your managers with Freshchat!</p> <div class="mt-md"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/live-chat-software/signup/"> Sign up for Free</a> </div> <p> </p> <p> </p> </div> </section> <section class="section-bucket section-light-grey feature-bucket l-section " data-scroll-target="" id =""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2><span class="pre-text product-pre-text">messaging</span></h2> <h2>Everything you need to 'wow' your customers</h2> <p>Customer messaging solution to transform your Customer service and 'wow' your customers.</p> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4fzzzl03sunpg0xvf0ixvo-omnichannel-support.full.png);" role="img" aria-label=""></div> <h6>Messaging channels</h6> <p>Engage your customers on channels that they love — Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat and LINE.</p> <p><a href="https://www.freshworks.com/live-chat-software/messaging-channels/">Learn more...</a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4iat9a05wtn9g0wwq95moo-chatbots.full.png);" role="img" aria-label=""></div> <h6>Chatbots</h6> <p>Context-driven bots that provide instant and precise answers 24*7.</p> <p><a href="https://www.freshworks.com/live-chat-software/chatbots/">Learn more...</a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4icbqh05yon9g0cs673u3d-web-widget.full.png);" role="img" aria-label=""></div> <h6>Web Widget</h6> <p>Give your visitors and users the experience of modern messaging.</p> <p><a href="https://www.freshworks.com/live-chat-software/conversations/">Learn more...</a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4h5wa304wk7kfzo4fpn7nr-campaigns.full.png);" role="img" aria-label=""></div> <h6>Journeys</h6> <p>Send targeted messages and proactively reach out to your customers</p> <p><a href="https://www.freshworks.com/live-chat-software/campaigns/">Learn more</a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4heqw70523nwg0ffe5vik4-support-customers-worldwide.full.png);" role="img" aria-label=""></div> <h6>Multilingual Support</h6> <p>Choose from 33+ languages to customize your messenger in the language of your choice.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4idv17069s7vfz55eu2vhn-faq.full.png);" role="img" aria-label=""></div> <h6>FAQ</h6> <p>Help your customers help themselves with in-built FAQs.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/ckv84olvp0433dyg03oswicle-sdk.full.png);" role="img" aria-label=""></div> <h6>The Freshchat SDK</h6> <p>With the SDK, embed live-chat support and also enable self-service through bots into your mobile apps for your customers.</p> <p><a href="https://www.freshworks.com/live-chat-software/mobile/">Learn more</a></p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="" id =""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2><span class="pre-text product-pre-text">Agent Productivity</span></h2> <h2>Everything your team needs to win</h2> <p>Turn your agents into superheroes and 3X their productivity </p> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4h6vwg04xc7kfzqxbsu098-frame.full.png);" role="img" aria-label=""></div> <h6>Integrations</h6> <p>Connect all your favorite tools to get all context in one place.</p> <p><a href="https://www.freshworks.com/apps/freshchat/">Learn more</a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4if1vu05zu7kfznzwenl2g-team-inbox.full.png);" role="img" aria-label=""></div> <h6>Team Inbox</h6> <p>Use one single Inbox to access customer intel, 3rd party apps to quickly resolve incoming conversations</p> <p><a href="https://www.freshworks.com/live-chat-software/team-inbox/">Learn more</a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4igi61063h7kfzxx8wk86c-canned-response.full.png);" role="img" aria-label=""></div> <h6>Canned Response</h6> <p>Respond faster with pre-defined replies for common questions.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4gqe9904j6n9g0n57fsttg-multilingual-support.full.png);" role="img" aria-label=""></div> <h6>Live Translate</h6> <p>Reply to your customers in their language in real-time using live translate. </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4ihjtw06nt74fz0v473158-bulk-action.full.png);" role="img" aria-label=""></div> <h6>Bulk action</h6> <p>Perform actions for multiple conversations and team members at once — like resolve, add, edit, delete etc. </p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4iiuvn06g97vfzngznktag-visitor-intel.full.png);" role="img" aria-label=""></div> <h6>Visitor Intel</h6> <p>Get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket section-light-grey feature-bucket l-section " data-scroll-target="" id =""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <p><span class="pre-text product-pre-text">Manage Conversations</span></p> <h2>Give your admins the power to manage better</h2> <p>Stay on top of conversations and manage your team efficiently</p> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4fzzzl03sunpg0xvf0ixvo-omnichannel-support.full.png);" role="img" aria-label=""></div> <h6>IntelliAssign</h6> <p>Auto-assign conversations to members in a group based on their skill levels and load.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4hktsh05gy74fzrkh8afns-route-automatically.full.png);" role="img" aria-label=""></div> <h6>Assignment rules</h6> <p>Create advance rules with user properties, topics, time of the day, message text, and map team members or groups to it.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4il0vm064nnpg0grxrxxdm-roles-and-permission.full.png);" role="img" aria-label=""></div> <h6>Roles and permission</h6> <p>Assign roles to team members and customize permissions based on their roles.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4ime3m0660n9g0wl239iap-apis.full.png);" role="img" aria-label=""></div> <h6>APIs</h6> <p>Make Freshchat your own by designing apps that can help your business.</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="" id =""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <p><span class="pre-text product-pre-text">Powerful insights</span></p> <h2>Gain insights to power your CX</h2> <p>Use data to transform your customer experience and team's performance</p> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4io3r4060unwg08cy3fsxz-real-time-dashboard.full.png);" role="img" aria-label=""></div> <h6>Real-time Dashboard</h6> <p>Get a visual summary of your team’s performance in real-time.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4ipjmn06adn9g0wxj51xy7-team-member-report.full.png);" role="img" aria-label=""></div> <h6>Team member report</h6> <p>Learn how team members fare with response and resolution rates, CSAT ratings, and chat volume.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4irggo06fanpg01rvmq850-performance-reports.full.png);" role="img" aria-label=""></div> <h6>Performance reports</h6> <p>Track productivity metrics, conversation trends, and more. Download the report for later access.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cks4it32r06dyn9g02q4wru9a-custom-reports.full.png);" role="img" aria-label=""></div> <h6>Custom Reports</h6> <p>Integrate Freshchat with your BI tool to derive business-centric metrics that make sense to you.</p> </div> </div> </div> </div>  </div> </section> <section class="l-section "> <div class="l-page container align-center"> <div id="25987916352930" data-interval="false" class="carousel testimonial-all-center slide carousel-fade mt-lg" data-ride="carousel"> <div class="carousel-inner"> <div class="carousel-item item active" role="tabpanel" aria-hidden=false tabindex="0" id="panel-259879163529301" aria-label="Testimonial 1 of 2"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ckm4ojkvc03tglmg1lhno78s8-blue-nile-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ckm4ojkvc03tglmg1lhno78s8-blue-nile-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ckm4ojkvc03tglmg1lhno78s8-blue-nile-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ckm4ojkvc03tglmg1lhno78s8-blue-nile-logo.one-sixth.png 2x" alt="blue nile logo" /> <img class="original-image fadeIn " alt="blue nile logo" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“We've doubled the revenue that's coming through Freshchat - our messaging platform. Our team provides customers with white-glove concierge service through messaging, assisting them with completing their transaction”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <div class="author-bio-details"> <h6 class="author-name">Michael Hopkins</h6> <div class="author-designation">VP Sales and Service</div> <div class="author-company">Blue Nile</div> </div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-259879163529302" aria-label="Testimonial 2 of 2"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjnmp1vxm002qoafzrca55toe-bel-usa-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjnmp1vxm002qoafzrca55toe-bel-usa-2x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjnmp1vxm002qoafzrca55toe-bel-usa-2x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjnmp1vxm002qoafzrca55toe-bel-usa-2x.one-sixth.png 2x" alt="bel usa 2x" /> <img class="original-image fadeIn " alt="bel usa 2x" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“IntelliAssign is a big contributor to our very fast response times, currently at 1 min 4 seconds”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <div class="author-bio-details"> <h6 class="author-name">Gabriel Mendez</h6> <div class="author-designation">Systems Administrator</div> <div class="author-company">BEL USA</div> </div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <span class="forward--link link"><a href="https://www.freshworks.com/live-chat-software/resources/case-study/belusa/">Read the case study--></a></span> </div> </div> </div> </div> </div> <div class="carousel-controls-wrapper mt-md"> <div class="carousel-indicators-wrapper"> <a class="left carousel-control" href="#25987916352930" role="button" data-slide="prev" tabindex="0" aria-label="Go to Previous Slide"> <span class="icon-arrow-button-left" aria-hidden="true"></span> </a> <a class="right carousel-control" href="#25987916352930" role="button" data-slide="next" tabindex="0" aria-label="Go to Next Slide"> <span class="icon-arrow-button-right" aria-hidden="true"></span> </a> <ol class="carousel-indicators" role="tablist"> <li data-target="#25987916352930" data-slide-to="0" class="active" tabindex="0" role="tab" aria-controls="panel-259879163529301" aria-label="Go to slide 1" aria-selected=true> </li> <li data-target="#25987916352930" data-slide-to="1" class="" tabindex="0" role="tab" aria-controls="panel-259879163529302" aria-label="Go to slide 2" aria-selected=false> </li> </ol> </div> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class="l-section align-center pattern-light " > <div class="container banner-content l-banner " data-scroll-target=""> <h2 class="align-center">Sign up for a 14-day trial today.</h2> <p class="sub-text">No credit card required. 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