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Contact Brandfolder Support | Smartsheet Learning Center
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field--type-string field--label-hidden field__items"> <div class="field__item">Contact Brandfolder Support</div> </div></h1> <h2></h2> </div> <div class="field field--name-field-components-bricks field--type-bricks-revisioned field--label-hidden field__items"> <div> <div class="brick brick--type--webform brick--id--7839 paragraph paragraph--type--webform paragraph--view-mode--default" id="p-id-7839"> <div class="field field--name-webform field--type-webform field--label-above field__items"> <div class="field__label">Webform</div> <div class="field__item"><form class="webform-submission-form webform-submission-add-form webform-submission-smartsheet-app-v5-form webform-submission-smartsheet-app-v5-add-form webform-submission-smartsheet-app-v5-paragraph-7839-form webform-submission-smartsheet-app-v5-paragraph-7839-add-form js-webform-details-toggle webform-details-toggle" data-drupal-selector="webform-submission-smartsheet-app-v5-paragraph-7839-add-form" enctype="multipart/form-data" action="/contact/brandfolder" method="post" id="webform-submission-smartsheet-app-v5-paragraph-7839-add-form" accept-charset="UTF-8"> <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-subject form-item-subject"> <label for="edit-subject" class="js-form-required">Please summarize your request <span class="required-field">*</span></label> <input data-drupal-selector="edit-subject" type="text" id="edit-subject" name="subject" value="" size="60" maxlength="255" placeholder="Type a short summary of your request" class="form-text required" required="required" aria-required="true" /> </div> <div class="js-form-item form-item js-form-type-select form-type-select js-form-item-please-choose-a-category-that-best-describes-your-reason-for-con form-item-please-choose-a-category-that-best-describes-your-reason-for-con"> <label for="edit-please-choose-a-category-that-best-describes-your-reason-for-con" class="js-form-required">How can we help? <span class="required-field">*</span></label> <select data-drupal-selector="edit-please-choose-a-category-that-best-describes-your-reason-for-con" id="edit-please-choose-a-category-that-best-describes-your-reason-for-con" name="please_choose_a_category_that_best_describes_your_reason_for_con" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">Choose a category...</option><option value="Something is broken">I want to report an issue</option><option value="How-to question (I need help with a feature)">I have a request, suggestion, or question</option><option value="I need help with something else">I need help with something else</option></select> </div> <div class="js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-smartsheet-app-v5-paragraph-7839-add-form :input[name=\u0022please_choose_a_category_that_best_describes_your_reason_for_con\u0022]":{"value":"Something is broken"},".webform-submission-smartsheet-app-v5-paragraph-7839-add-form :input[name=\u0022select_a_smartsheet_product\u0022]":{"value":"Smartsheet"}}}"><div id="edit-message-instructs" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p><label>Details to include:</label></p> <ul> <li> <p>What happened (date/time of first occurrence)</p> </li> <li> <p>Steps to reproduce the issue</p> </li> <li> <p>Specific sheet (item) names or URLs</p> </li> <li> <p>Expected outcome</p> </li> <li> <p>Error messages</p> </li> <li> <p>Smartsheet logins of others impacted</p> </li> </ul> </div> </div><div class="js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-smartsheet-app-v5-paragraph-7839-add-form :input[name=\u0022please_choose_a_category_that_best_describes_your_reason_for_con\u0022]":{"value":"Something is broken"},".webform-submission-smartsheet-app-v5-paragraph-7839-add-form :input[name=\u0022select_a_smartsheet_product\u0022]":{"value":"Brandfolder"}}}"><div id="edit-processed-text" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p><label>Details to include:</label></p> <ul> <li> <p>What happened (date/time of first occurrence)</p> </li> <li> <p>Steps to reproduce the issue</p> </li> <li> <p>Specific asset names or URLs</p> </li> <li> <p>Expected outcome</p> </li> <li> <p>Error messages</p> </li> <li> <p>Logins of others impacted</p> </li> </ul> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-smartsheet-app-v5-paragraph-7839-add-form :input[name=\u0022please_choose_a_category_that_best_describes_your_reason_for_con\u0022]":{"value":"How-to question (I need help with a feature)"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-message-instructs-q"> <p><label>Details to include:</label></p> <ul> <li> <p>Desired outcome</p> </li> <li> <p>What you've tried already</p> </li> <li> <p>Current experience</p> </li> <li> <p>Others impacted</p> </li> </ul> </div> </div><div class="webform-element-help-container--title webform-element-help-container--title-after js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-message form-item-message"> <label for="edit-message" class="js-form-required">Provide a full description of your issue<span class="webform-element-help js-webform-element-help" role="tooltip" tabindex="0" aria-label="Provide a full description of your issue" data-webform-help="<div class="webform-element-help--title">Provide a full description of your issue</div><div class="webform-element-help--content">For faster service, please provide details such as troubleshooting steps you&#39;ve taken, error messages you&#39;ve received, permissions settings (if applicable), or other details that might help.</div>"><span aria-hidden="true">?</span></span> <span class="required-field">*</span></label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-message" id="edit-message" name="message" rows="5" cols="60" placeholder="To expedite your request, please provide as much detail as possible" class="form-textarea required resize-vertical" required="required" aria-required="true"></textarea> </div> </div> <div id="ajax-wrapper"><div class="webform-element-help-container--title webform-element-help-container--title-after js-form-item form-item js-form-type-managed-file form-type-managed-file js-form-item-file-attachment form-item-file-attachment"> <label for="edit-file-attachment-upload" id="edit-file-attachment--label">File Upload<span class="webform-element-help js-webform-element-help" role="tooltip" tabindex="0" aria-label="File Upload" data-webform-help="<div class="webform-element-help--title">File Upload</div><div class="webform-element-help--content">Unlimited number of files can be uploaded to this field.<br />25 MB limit.<br />Allowed types: gif, jpg, jpeg, png, bmp, eml, eps, tif, pict, psd, csv, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, dmg, jar, rar, sit, svg, zip. </div>"><span aria-hidden="true">?</span></span> </label> <div id="edit-file-attachment" class="js-form-managed-file form-managed-file"> <input data-drupal-selector="edit-file-attachment-upload" multiple="multiple" type="file" id="edit-file-attachment-upload" name="files[file_attachment][]" size="22" class="js-form-file form-file" /> <input class="js-hide button js-form-submit form-submit" data-drupal-selector="edit-file-attachment-upload-button" formnovalidate="formnovalidate" type="submit" id="edit-file-attachment-upload-button" name="file_attachment_upload_button" value="Upload" /> <input data-drupal-selector="edit-file-attachment-fids" type="hidden" name="file_attachment[fids]" /> </div> </div> </div><div id="edit-file-upload-tip" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p><span class="tip">Use <strong>File Upload</strong> to add a screenshot, recording, or other file that describes your case.</span></p> </div> <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-your-name form-item-your-name"> <label for="edit-your-name" class="js-form-required">Your name <span class="required-field">*</span></label> <input data-drupal-selector="edit-your-name" type="text" id="edit-your-name" name="your_name" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> <div class="js-form-item form-item js-form-type-email form-type-email js-form-item-email form-item-email"> <label for="edit-email" class="js-form-required">What is your login email? <span class="required-field">*</span></label> <input data-drupal-selector="edit-email" type="email" id="edit-email" name="email" value="" size="60" maxlength="254" placeholder="Email address you use when you log in to Brandfolder." class="form-email required" required="required" aria-required="true" /> </div> <div class="webform-element-help-container--title webform-element-help-container--title-after js-form-item form-item js-form-type-tel form-type-tel js-form-item-phone-number form-item-phone-number"> <label for="edit-phone-number" class="js-form-required">Phone number<span class="webform-element-help js-webform-element-help" role="tooltip" tabindex="0" aria-label="Phone number" data-webform-help="<div class="webform-element-help--title">Phone number</div><div class="webform-element-help--content">In case we have questions about your request</div>"><span aria-hidden="true">?</span></span> <span class="required-field">*</span></label> <input data-webform-required-error="A valid phone number is required" class="js-webform-telephone-international webform-webform-telephone-international form-tel required" data-webform-telephone-international-initial-country="US" data-drupal-selector="edit-phone-number" type="tel" id="edit-phone-number" name="phone_number" value="" size="30" maxlength="128" required="required" aria-required="true" /> </div> <div id="edit-privacy" class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label"> <p>Our <a href="https://www.smartsheet.com/legal/privacy-general#Collect" target="_blank">Privacy Policy</a> describes how we process your personal data.</p> </div> <input data-drupal-selector="edit-abtest-value" type="hidden" name="abtest_value" value="" /> <div style="display: none" class="js-form-item form-item js-form-type-select form-type-select js-form-item-collect-language form-item-collect-language"> <label for="edit-collect-language" class="js-form-required">Collect language <span class="required-field">*</span></label> <select data-drupal-selector="edit-collect-language" id="edit-collect-language" name="collect_language" class="form-select required" required="required" aria-required="true"><option value="">- Select -</option><option value="Yes" selected="selected">Yes</option><option value="No">No</option></select> </div> <fieldset data-drupal-selector="edit-captcha" class="captcha captcha-type-challenge--recaptcha"> <legend class="captcha__title js-form-required"> CAPTCHA <span class="required-field">*</span> </legend> <div class="captcha__element"> <input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="2666648" /> <input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="Y1iwYsGb3LWadpbZlqhg0KxOLJgI5YylMYpLANADO-w" /> <input data-drupal-selector="edit-captcha-response" type="hidden" name="captcha_response" value="Google no captcha" /> <div class="g-recaptcha" data-sitekey="6LfkO84UAAAAAD3jbft1g9mVdccUnAWFEGzgFXDV" data-theme="light" data-type="image"></div><input data-drupal-selector="edit-captcha-cacheable" type="hidden" name="captcha_cacheable" value="1" /> </div> </fieldset> <input data-drupal-selector="edit-product" type="hidden" name="product" value="Brandfolder" /> <input data-drupal-selector="edit-primary-reason" type="hidden" name="primary_reason" value="Content Experience" /> <input data-drupal-selector="edit-secondary-reason" type="hidden" name="secondary_reason" value="Brandfolder" /> <input data-drupal-selector="edit-run-skill-based-routing" type="hidden" name="run_skill_based_routing" value="true" /> <input data-drupal-selector="edit-sf-auto-assign-http-header" type="hidden" name="sf_auto_assign_http_header" value="false" /> <div data-drupal-selector="edit-actions" class="form-actions webform-actions js-form-wrapper form-wrapper" id="edit-actions"><div class="url-h-textfield js-form-wrapper form-wrapper" tabindex="-1"><div 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id="webform-subject" class="CoveoSearchInterface" data-allow-queries-without-keywords="false" data-results-per-page="4" data-coveo-webform="true"> <div class="coveo-search-section"> <div class="CoveoQuerySuggestPreview"></div> <div class="CoveoSearchbox" data-enable-search-as-you-type="true" data-enable-omnibox="false" data-add-search-button="false" data-query-suggest-character-threshold="1" data-enable-query-suggest-addon="true" data-search-as-you-type-delay='800'></div> </div> <div class="CoveoAnalytics" data-endpoint="https://smartsheetproductionh5772tp8.analytics.org.coveo.com/rest/ua" data-search-hub="BFCaseDeflectionPanel" data-auto-push-to-gtm-data-layer="true"></div> <div class="coveo-main-section"> <div class="coveo-results-column"> <div class="CoveoDidYouMean"></div> <div class="CoveoResultList" data-layout="list" data-wait-animation="fade" data-auto-select-fields-to-include="true" role="tabpanel"> <h3 class="customer-suggestions">Other customers with similar questions found these helpful</h3> <script id="Default" class="result-template" type="text/html" data-layout="list"> <div class="coveo-result-frame"> <div class="coveo-result-cell"> <div> <h3 class="CoveoFieldValue covoe-tile-super-title" data-field="@super_title"></h3> <a class="CoveoResultLink"><h3 class="CoveoFieldValue covoe-tile-title" data-field="@title"></h3></a> <p><span class="CoveoFieldValue coveo-author" data-tab="CommunitySiteResults" data-field="@author">By </span><span class="CoveoFieldValue coveo-askeddate" data-tab="CommunitySiteResults" data-helper="date" data-field="@askeddatefield" data-helper="date" data-helper-options-use-today-yesterday-and-tomorrow="false" data-helper-options-use-weekday-if-this-week="false" data-helper-options-omit-year-if-current-one="false" data-helper-options-include-time-if-today="false" data-helper-options-include-time-if-this-week="false"> - </span> <span class="CoveoFieldValue community-best-answer" data-field="@communitybestanswer" style="display:none;"><span class="inner-answer"><span>Answered</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="17" viewBox="0 0 16 17" fill="none"> <path d="M14.6667 3.16663L5.43589 13.1666L1.33332 8.72218" stroke="#174D00" stroke-width="1.1" stroke-linecap="round" stroke-linejoin="round"/> </svg></span></span></p><br /> <p class="CoveoExcerpt"></p> <span class="resultsTags"> <span class="CoveoFieldValue coveo-source" data-field="@source" data-text-caption="Site: " data-helper="sourceDisplay"></span><span class="CoveoFieldValue" data-field="@article_product" data-text-caption="Product: " data-helper="articleProductDisplay"></span><span class="CoveoFieldValue" data-text-caption="Type: " data-field="@descriptor" data-helper="descriptorDisplay"></span> </span> </div> </div> </div> </script> </div> </div> </div> <div class="CoveoHiddenQuery"></div> </div> </div> </div> </div> </div> </div> <div class="field field--name-gate-contact field--type-boolean field--label-hidden 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