Store DJ's Chooses World Class Customer Experience with B2C Website

<!doctype html><html lang="en"><head> <meta charset="utf-8"> <title>Store DJ's Chooses World Class Customer Experience with B2C Website | Commerce Vision</title> <link rel="shortcut icon" href="https://www.commercevision.com.au/hubfs/Untitled%20design%20(6).png"> <meta name="description" content="Store DJ saw a 75% increase in sales two years in a row, after turning to Commerce Vision to improve website functionality and alternate payment options."> <link rel="preconnect" href="https://fonts.gstatic.com/" crossorigin> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta property="og:description" content="Store DJ saw a 75% increase in sales two years in a row, after turning to Commerce Vision to improve website functionality and alternate payment options."> <meta property="og:title" content="Store DJ's Chooses World Class Customer Experience with B2C Website | Commerce Vision"> <meta name="twitter:description" content="Store DJ saw a 75% increase in sales two years in a row, after turning to Commerce Vision to improve website functionality and alternate payment options."> <meta name="twitter:title" content="Store DJ's Chooses World Class Customer Experience with B2C Website | Commerce Vision"> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Montserrat:wght@200;400;500;600;700&family=Montserrat:ital,wght@0,200;0,400;0,500;0,600;0,700;1,400&display=swap"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hub/1978039/hub_generated/template_assets/170954162358/1718976796225/2022_Commerce_Vision_theme/css/pwr.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hub/1978039/hub_generated/template_assets/81800206200/1718873840295/2022_Commerce_Vision_theme/css/custom-styles.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hub/1978039/hub_generated/template_assets/81803333767/1719393731572/2022_Commerce_Vision_theme/child.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hub/1978039/hub_generated/module_assets/167882029582/1719415977232/module_167882029582_Header-2024.min.css"> <style type="text/css"> #hs_cos_wrapper_module_171618282778412 .main_menu-row { display:flex; 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dnd_area-row-0-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-1" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-hero pwr-hero--regular pwr--dark lazyload" style="background-color: transparent;"> <img data-src="https://1978039.fs1.hubspotusercontent-na1.net/hubfs/1978039/CommerceVision-May2016/Image/success-story-sdj-image03.jpg" class="pwr-parallax lazyload" alt="success-story-sdj-image03" width="1100"> <div class="pwr--abs-full" style="background-color: rgba(7, 15, 41, 0.4)"></div> <div class="page-center pwr-hero__info-box "> <h1 class="pwr-hero__title pwr-hero__title--default pwr--toc-ignore">Store DJ</h1> <div class="pwr-rich-text pwr-hero__desc pwr-hero__desc--larger "> <div>Case study</div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1663281722572" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-steps pwr--light pwr--padding-t-0 pwr--padding-b-0 lazyload"> <div class="page-center pwr--relative"> <div class="row-fluid"> <div class="span12"> <div class="pwr-steps pwr-steps--3 pwr--neg-margin-lr-10 pwr--clearfix default"> <div class="pwr-step pwr-step--3-col"> <span class="pwr-step__title" data-mh="409035989">Solution</span> <span class="pwr-rich-text pwr-step__desc " data-mh="42032043"><p><a href="/solutions/cv-ecommerce" rel="noopener" target="_blank"><span>CV ecommerce</span></a></p></span> </div> <div class="pwr-step pwr-step--3-col"> <span class="pwr-step__title" data-mh="409035989">Industry</span> <span class="pwr-rich-text pwr-step__desc " data-mh="42032043"><span>Audio Visual</span></span> </div> <div class="pwr-step pwr-step--3-col"> <span class="pwr-step__title" data-mh="409035989">ERP</span> <span class="pwr-rich-text pwr-step__desc " data-mh="42032043"><span>Pronto</span></span> </div> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd_area-row-2-background-layers dnd_area-row-2-background-color dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-4" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-txt pwr-sec-txt--right pwr--dark pwr--padding-t-0 pwr--padding-b-0 lazyload" style="background-color: transparent;"> <div class="page-center pwr--relative pwr--clearfix"> <div class="pwr-sec-txt__intro-sec"> <h2 class="pwr-sec__title pwr-sec__title--default pwr-sec__title--narrow pwr-sec-txt__title">Turning the tables on ecommerce</h2> </div> <div class="pwr-sec-txt__content pwr-sec-txt__content--top pwr--clearfix"> <div class="pwr-rich-text pwr-sec-txt__left"> <p>SSS Australia have been supplying medical equipment and consumables to the Australian healthcare market for over 45 years. Known for their unwavering commitment to customer care, the team at SSS Australia strive to set a benchmark in gold standard service. That aim naturally extends to their online channel, and with an eye for innovation, they work hard to offer their customers the best online experience possible.</p> <p>SSS Australia aren’t new to eCommerce. The successful healthcare supply company has offered its customers online ordering since the early 2000s. But since that time, B2B eCommerce has matured and its users have grown more sophisticated. Recently, the team at SSS Australia had come to realise their existing platform wasn’t delivering the sort of agility and flexibility they needed. They found they needed to build customisations on top of their existing platform in order to offer their customers features that were considered ‘non-standard’ for B2B.</p> <p>They found themselves at a crossroads: either upgrade to a newer version of their current platform, or start evaluating other options. And thus the partnership with Commerce Vision was born.</p> </div> <div class="pwr-rich-text pwr-sec-txt__right"> <p>Store DJ has always pushed the boundaries. Launched in 2000 in a small shop in Bowen Hills, Brisbane, Store DJ was the first DJ store in Australia to specialise in both a physical shop front and online store that offered advice and support to Australian DJs.</p> <p>To continue being the best in their space, Store DJ needed to take their online business to the next level.</p> <p>When they turned to Commerce Vision we knew we had to take it up a notch.</p> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-section dnd_area-row-3-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-5" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-txt pwr-sec-txt--1col pwr--light pwr--padding-t-0 pwr--padding-b-0 lazyload" style="background-color: transparent;"> <div class="page-center pwr--relative pwr--clearfix"> <div class="pwr-sec-txt__intro-sec"> <span class="pwr-sec__title-intro pwr-sec__title-intro--left pwr-sec__title-intro--narrow pwr-sec-txt__title-intro"> Why Commerce Vision? </span> <h2 class="pwr-sec__title pwr-sec__title--default pwr-sec__title--narrow pwr-sec-txt__title">People</h2> </div> <div class="pwr-sec-txt__content pwr-sec-txt__content--top pwr--clearfix"> <div class="pwr-rich-text pwr-sec-txt__left"> <p>Operating in the B2C space means you need to not just understand, but anticipate how your customers want to engage with you. Store DJ Managing Director Jeremy Leitch and his team are definitely tuned in to what their customers want, and they won't settle for anything less than exceptional customer service. </p> <p>With so much expertise in complex B2B ecommerce, the Commerce Vision team were well placed to innovate and integrate Store DJ's national B2C online offering. </p> <p>Both Store DJ and Commerce Vision boast a signature style, being the go-to for a quality product and quality advice. By joining forces, it was clear that Commerce Vision could help Store DJ provide a web and ecommerce experience that set the benchmark for their industry.</p> <p> </p> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-section dnd_area-row-4-background-layers dnd_area-row-4-background-color dnd_area-row-4-padding dnd_area-row-4-vertical-alignment"> <div class="row-fluid "> <div class="span8 widget-span widget-type-cell cell_1662983047410-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="8"> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-6" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-txt pwr-sec-txt--1col pwr--light pwr--padding-t-0 pwr--padding-b-0 lazyload" style="background-color: transparent;"> <div class="page-center pwr--relative pwr--clearfix"> <div class="pwr-sec-txt__intro-sec"> <h2 class="pwr-sec__title pwr-sec__title--default pwr-sec__title--narrow pwr-sec-txt__title">Platform</h2> </div> <div class="pwr-sec-txt__content pwr-sec-txt__content--top pwr--clearfix"> <div class="pwr-rich-text pwr-sec-txt__left"> <p>Store DJ’s customers are savvy online users, well versed in technology. Commerce Vision came to the table with a platform that was intuitive, responsive in design, and feature rich. A <a href="/solutions/cv-ecommerce" rel="noopener">well integrated ecommerce platform</a> would provide the seamless experience customers valued, and ensure the Store DJ website would become the go-to for their customers' needs.</p> <p>Taking into account all of the existing business rules and processes, we configured <a href="/solutions/cv-ecommerce" rel="noopener">CV ecommerce</a> to give Store DJ a best-in-class website.</p> <p>Not only did it look incredible, but it would help reduce Store DJ's cost to serve, help them build a comprehensive online presence, and provide their consumers with new and enticing reasons to focus their interactions online.</p> </div> </div> </div> </div></div> </div> </div> </div> </div> <div class="span4 widget-span widget-type-cell cell_16629830474112-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="8" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget widget_1662983047132-flexbox-positioning widget_1662983047132-hidden dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1662983047132" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_widget_1662983047132_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="linked_image"><img src="https://www.commercevision.com.au/hubfs/Website%20designer%20working%20digital%20tablet%20and%20computer%20laptop%20with%20smart%20phone%20and%20graphics%20design%20diagram%20on%20wooden%20desk%20as%20concept.jpeg" class="hs-image-widget " style="max-width: 100%; height: auto;" alt="Website designer working digital tablet and computer laptop with smart phone and graphics design diagram on wooden desk as concept" title="Website designer working digital tablet and computer laptop with smart phone and graphics design diagram on wooden desk as concept" loading="lazy"></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-section dnd_area-row-5-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16629825385142" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-txt pwr-sec-txt--1col pwr--light pwr--padding-t-0 pwr--padding-b-0 lazyload"> <div class="page-center pwr--relative pwr--clearfix"> <div class="pwr-sec-txt__intro-sec"> <h2 class="pwr-sec__title pwr-sec__title--default pwr-sec__title--narrow pwr-sec-txt__title">Results</h2> </div> <div class="pwr-sec-txt__content pwr-sec-txt__content--top pwr--clearfix"> <div class="pwr-rich-text pwr-sec-txt__left"> <p>After turning to Commerce Vision, Store DJ have been able to provide a world class experience to their users with the right mix of technical detail and brand knowledge. With a 75% increase in sales two years in a row, it's not hard to see why the relationship between our companies remains strong.</p> <p>With the acquisition of the Manny’s Music business in November 2016, it was only natural that our partnership would flourish further. Expanding into the world of musical instruments, Store DJ added another industry-leading site to their arsenal with the launch of <a href="https://www.mannys.com.au/" target="_blank" rel="nofollow noopener">Mannys</a></p> <p>Since partnering with Commerce Vision, Store DJ attribute at least 40% of their turnover to online channels, with that figure growing year on year. </p> <p>Whether they're launching Zip payments, implementing click & collect, or displaying the availability of in-store demo stock, it's clear that the tables never stop turning for Store DJ's ecommerce offering.</p> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-section dnd_area-row-6-background-layers dnd_area-row-6-background-color"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1662983136273" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-split pwr-sec-split--invert-cols pwr--light " style="background-color: transparent;"> <div class=" pwr--relative"> <div class="row-fluid pwr--clearfix pwr--flip-container"> <div class="pwr-sec-split__left pwr--relative lazyload" style="background-color: transparent;"> <div class="pwr-sec-split__content pwr--relative"> <span class="pwr-rich-text pwr-sec__desc pwr-sec-split__desc"> <h4>Store DJ has seen an incredible increase in conversions of >75% since launching in June 2012.</h4> <h4><br>With the percentage of online orders growing year on year, it's easy to see how successful they already are.</h4> </span> </div> </div> <div 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Store DJ's Chooses World Class Customer Experience with B2C Website | Commerce Vision