El mejor software de servicio de atención al cliente con IA

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Ayuda a gestionar las consultas de soporte y monitorizar y resolver los problemas rápidamente, además de proporcionar información valiosa para mejorar la experiencia general del cliente y, en última instancia, generar crecimiento y éxito para la empresa.</p>\n","kind":"card_faq-qna","id":"1686688999495_3lm"},{"headline":"¿Cómo elijo el software de atención al cliente que más me convenga?","description":"<p>A la hora de elegir una solución de atención al cliente, tenga en cuenta factores como las necesidades de su empresa, la ampliabilidad, la facilidad de uso y las capacidades de integración. Acceda a funciones como la gestión de casos, la interacción digital, los portales de autoservicio, la automatización y la IA. Evalúe los modelos de precios y los <a href=\"https://www.salesforce.com/es/services/success-plans/overview/\" target=\"_self\">planes de éxito</a>, <a href=\"https://www.salesforce.com/es/form/signup/freetrial-service/?d=pb\" target=\"_blank\">pruebe varias opciones</a> y priorice las soluciones de atención al cliente que se ajusten a sus necesidades particulares.</p>\n","kind":"card_faq-qna","id":"1686689010541_lfg"},{"headline":"¿Cuáles son las ventajas del software de soporte y servicio de atención al cliente?","description":"<p>Un software de soporte y atención al cliente, por ejemplo, aumenta la eficiencia a la hora de tramitar las consultas de los clientes, simplifica la comunicación en todos los canales, incrementa la satisfacción del cliente, acelera la resolución de problemas, proporciona información procesable y ofrece la capacidad de ampliar y adaptarse a los cambios de las necesidades de los clientes; todo ello en beneficio de la fidelidad de los usuarios y la rentabilidad de la inversión.</p>\n","kind":"card_faq-qna","id":"1686689020481_1099"},{"headline":"¿Qué es la gestión del conocimiento?","description":"<p>La <a href=\"https://www.salesforce.com/es/service/what-is-knowledge-management/\" target=\"_self\"><ins>gestión del conocimiento</ins></a> implica la captura, organización y distribución de información crítica para proporcionar asistencia al cliente en una librería digital centralizada a la que tienen acceso los agentes, los técnicos de servicio de campo y los clientes desde cualquier lugar, a fin de prestar un servicio rápido y de calidad.</p>\n","kind":"card_faq-qna","id":"1715700953409_h2p"},{"headline":"¿Qué es la asistencia al cliente?","description":"<p>La <a href=\"https://www.salesforce.com/es/service/customer-support/\" target=\"_self\"><ins>asistencia al cliente</ins></a> se refiere a las personas y las interacciones que ayudan a los clientes a utilizar un producto o servicio de una empresa. La ayuda puede incluir responder a una pregunta, proporcionar formación o instalación y, por supuesto, la resolución de problemas.</p>\n","kind":"card_faq-qna","id":"1716930042561_kwj"}]}]}],"path":"/service","urlLoc":"es","curHref":"/es/service/?d=701ed000001SBEVAA4&bc=HA","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"es-es"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a>  <hgf-c360nav locale=es search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/es-es/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/es-es/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1726514500563_1bc1_15580" data-blade-position="1" data-blade-name="sf/notification" data-blade-variant="notification" data-blade-source="www" data-blade-type="blade"> <section id="1726514500563_1bc1_15580" class="relative notification--blade notification--blade--image-standard" style="background-color:#032D60" > <article class="theme--light_gradient" data-module-id="1726514500563_1bc1_15580" data-module-name="Vea la ponencia de Dreamforce sobre Service Cloud: \"Humans with AI Agents Deliver Effortless Service\" (La combinación de trato humano y agentes de IA simplifica la atención al cliente)." data-module-position="1" data-module-type="headline"> <div class="notification__content-wrapper"> <div class="notification__text-wrapper"> <p class="notification__text" style="color: rgb(255, 255, 255)">Vea la ponencia de Dreamforce sobre Service Cloud: \"Humans with AI Agents Deliver Effortless Service\" (La combinación de trato humano y agentes de IA simplifica la atención al cliente).</p> <a class="notification__link pbc_link--bold" aria-label="Ver ahora." href="https://www.salesforce.com/plus/experience/Dreamforce_2024/series/service_at_dreamforce_2024/episode/episode-s1e2" target="_blank" style="color: rgb(255, 255, 255)"> Ver ahora. </a> </div> </div> </article> </section> </div><div data-blade-id="1707164093698_6jv" data-blade-position="2" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1707164093698_6jv"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1707164093698_6jv" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--sixteenbynine theme--light" data-module-track-impressions="" data-module-id="1707164093698_6jv" data-module-name="La combinación de trato humano y agentes de IA simplifica la atención al cliente." data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="NULWZ3NaEvPA1kUyWE9aV2" > <pbc-vidyard-analytics slot="analytics" video-uuid="NULWZ3NaEvPA1kUyWE9aV2" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" color:#032D60 "> La combinación de trato humano y agentes de IA simplifica la atención al cliente. </h1> <div class="blade__description"> <p>Service Cloud permite la colaboración sin problemas entre personas y agentes de IA, para todo tipo de servicio y en cualquier canal y sector, para proporcionar experiencias sencillas desde el primer contacto hasta la resolución final. Deje que los agentes de servicios de Agentforce se encarguen de las interacciones menos importantes, mientras que Agentforce ayuda a sus equipos con tareas más difíciles, desbloqueando así nuevos niveles de eficiencia.</p> </div> </header> <div class="cta_container flex flex--right ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Ver demonstraciones" data-link-url="https://www.salesforce.com/es/form/service-cloud/service-platform-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Ver demonstraciones: CRM Service Demo" href="https://www.salesforce.com/es/form/service-cloud/service-platform-demo/?d=pb" target="_blank" rel="noopener" > Ver demonstraciones </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Prueba gratuita" data-link-url="https://www.salesforce.com/es/form/signup/freetrial-service/?d=pb" data-link-type="secondary cta" > <a class="cta_button" 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<article class="grid grid_main text__blade--link_below text--center theme--light_gradient" data-module-id="1710960113699_em7" data-module-name="Empiece a trabajar con Agentforce ahora con Service Cloud y Field Service, basados en una plataforma de IA + Datos + Acción." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--small"> <h2 class="headline text__headline--small" style=" "> Empiece a trabajar con Agentforce ahora con Service Cloud y Field Service, basados en una plataforma de IA + Datos + Acción. </h2> <div class="blade__description "> <p>Ofrezca una asistencia personalizada y a escala que abarca desde el autoservicio hasta centro de atención pasando por los servicios sobre el terreno, todo ello con Agentforce. Unifique cada proceso de asistencia en una sola plataforma con <a href="https://www.salesforce.com/es/service/cloud/" target="_self">Service Cloud</a> y <a href="https://www.salesforce.com/es/service/field-service-management/" target="_self">Field Service</a> para reducir costes e incrementar la productividad.</p> </div> </header> <div class="text__blade-cta"> <div class="cta_container flex flex--center ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/cloud/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Más información: Service Cloud" href="https://www.salesforce.com/es/service/cloud/" > Más información </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Descubra la IA" data-link-url="https://www.salesforce.com/es/service/ai/" data-link-type="secondary cta" > <a class="cta_button" data-size="" 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data-module-track-impressions="" data-module-id="1721066891137_ujr" data-module-name="Innovaciones con la IA de Service Cloud" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/news/stories/service-cloud-dreamforce-24/" tabindex="-1" aria-label="Innovaciones con la IA de Service Cloud" data-link-url="https://www.salesforce.com/news/stories/service-cloud-dreamforce-24/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/schedule_summary-1820x1023-1.webp?w=1024" class="card__image" alt="Agente de servicio de Agentforce" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/schedule_summary-1820x1023-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/schedule_summary-1820x1023-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/schedule_summary-1820x1023-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/schedule_summary-1820x1023-1.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/schedule_summary-1820x1023-1.webp?resize=1536,863 1536w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/news/stories/service-cloud-dreamforce-24/" data-link-text="Innovaciones con la IA de Service Cloud" data-link-url="https://www.salesforce.com/news/stories/service-cloud-dreamforce-24/" data-link-type="header" target="_blank"> Innovaciones con la IA de Service Cloud </a> </h3> <div class="card__description mt-16"> <p>Garantice a los clientes, empleados y profesionales de RR. HH. el acceso a la información que necesiten de modo ininterrumpido y resuelva casos más rápido y de un modo más rentable. Proporcione planes de resolución paso a paso a los representantes del servicio de asistencia, ayúdelos a conocer las emociones del cliente y a obtener recomendaciones basadas en la IA para mejorar la experiencia del cliente.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/news/stories/service-cloud-dreamforce-24/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Más información: service cloud dreamforce 24" href="https://www.salesforce.com/news/stories/service-cloud-dreamforce-24/" target="_blank" rel="noopener" > Más información <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1714158468500_xm3" data-module-name="Innovaciones con la IA de Field Service" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/news/stories/field-service-dreamforce-24/" tabindex="-1" aria-label="Innovaciones con la IA de Field Service" data-link-url="https://www.salesforce.com/news/stories/field-service-dreamforce-24/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/field-service-perations-home-1820x1023-1.webp?w=1024" class="card__image" alt="Astro muestra las innovaciones de Field Service con IA." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/field-service-perations-home-1820x1023-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/field-service-perations-home-1820x1023-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/field-service-perations-home-1820x1023-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/field-service-perations-home-1820x1023-1.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/field-service-perations-home-1820x1023-1.webp?resize=1536,863 1536w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/news/stories/field-service-dreamforce-24/" data-link-text="Innovaciones con la IA de Field Service" data-link-url="https://www.salesforce.com/news/stories/field-service-dreamforce-24/" data-link-type="header" target="_blank"> Innovaciones con la IA de Field Service </a> </h3> <div class="card__description mt-16"> <p>Ayude a los supervisores de planificación y a los líderes de los servicios de campo a acelerar procesos que conllevan mucho tiempo, para aumentar así la eficiencia operativa. Desarrolladas en la plataforma de Salesforce y basadas en los datos fiables de las empresas a través de Data Cloud, estas innovaciones también ayudarán a los equipos a proporcionar experiencias más proactivas y satisfactorias al cliente.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/news/stories/field-service-dreamforce-24/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Más información: field service dreamforce 24" href="https://www.salesforce.com/news/stories/field-service-dreamforce-24/" target="_blank" rel="noopener" > Más información <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1714164651245_7pv" data-module-name="Agente de servicio de Einstein" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/news/stories/einstein-service-agent-announcement/" tabindex="-1" aria-label="Agente de servicio de Einstein" data-link-url="https://www.salesforce.com/news/stories/einstein-service-agent-announcement/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/svc-einstein-service-agent-innovation-img-1200x675-1.webp?w=1024" class="card__image" alt="Agente de servicio de Einstein" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/svc-einstein-service-agent-innovation-img-1200x675-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/svc-einstein-service-agent-innovation-img-1200x675-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/svc-einstein-service-agent-innovation-img-1200x675-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/svc-einstein-service-agent-innovation-img-1200x675-1.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/svc-einstein-service-agent-innovation-img-1200x675-1.webp?resize=1536,864 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/svc-einstein-service-agent-innovation-img-1200x675-1.webp?resize=2048,1152 2048w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/news/stories/einstein-service-agent-announcement/" data-link-text="Agente de servicio de Einstein" data-link-url="https://www.salesforce.com/news/stories/einstein-service-agent-announcement/" data-link-type="header" target="_blank"> Agente de servicio de Einstein </a> </h3> <div class="card__description mt-16"> <p>Resuelva casos con rapidez y precisión de manera ininterrumpida con un agente de IA basado en sus datos de confianza. El agente de servicio de Einstein interactúa con los clientes en cualquier momento y canal haciendo un uso natural del idioma, diseñado específicamente para el tono y la voz de su marca.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/news/stories/einstein-service-agent-announcement/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Más información: einstein service agent announcement" href="https://www.salesforce.com/news/stories/einstein-service-agent-announcement/" target="_blank" rel="noopener" > Más información <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div> <div id="tab-2-1713998162645_9ly" role="tabpanel" aria-labelledby="tab-2-1713998162645_9ly" class="hidden" > <section id="1713998162645_9ly" class="relative nup--blade layout--3 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__3 nup__gridThree no-header theme--light_gradient"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-track-impressions="false" data-module-id="1714157126982_n9e" data-module-name="Únase al movimiento #Serviceblazer." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/blog/service/" tabindex="-1" aria-label="Únase al movimiento #Serviceblazer." data-link-url="https://www.salesforce.com/blog/service/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?w=1024" class="card__image" alt="Imagen de Serviceblazer" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?resize=300,164 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?resize=768,421 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?resize=1024,561 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Serviceblazer</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/blog/service/" data-link-text="Únase al movimiento #Serviceblazer." data-link-url="https://www.salesforce.com/blog/service/" data-link-type="header" target="_blank"> Únase al movimiento #Serviceblazer. </a> </h3> <div class="card__description mt-16"> <p>Juntos, estamos construyendo el mejor destino para los profesionales de la asistencia y el servicio de campo.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Comenzar" data-link-url="https://www.salesforce.com/blog/service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Comenzar Service Cloud" href="https://www.salesforce.com/blog/service/" target="_blank" rel="noopener" > Comenzar <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 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</div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-track-impressions="false" data-module-id="1714157634297_nto" data-module-name="Realice un recorrido por el CRM con IA líder para los servicios." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" tabindex="-1" aria-label="Realice un recorrido por el CRM con IA líder para los servicios." data-link-url="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?w=1024" class="card__image" alt="Imagen de Einstein" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Recorrido guiado</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" data-link-text="Realice un recorrido por el CRM con IA líder para los servicios." data-link-url="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" data-link-type="header" target="_blank"> Realice un recorrido por el CRM con IA líder para los servicios. </a> </h3> <div class="card__description mt-16"> <p>Conozca Service Cloud y vea cómo impulsar la productividad con datos e IA de confianza.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Realizar la visita guiada" data-link-url="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Realizar la visita guiada: Service cloud" href="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Realizar la visita guiada </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-track-impressions="false" data-module-id="1714157977219_puu" data-module-name="Descubra las últimas tendencias en el servicio de campo en un momento crucial de cambio." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" tabindex="-1" aria-label="Descubra las últimas tendencias en el servicio de campo en un momento crucial de cambio." data-link-url="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?w=1024" class="card__image" alt="Imagen de Einstein" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guía</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" data-link-text="Descubra las últimas tendencias en el servicio de campo en un momento crucial de cambio." data-link-url="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="header" target="_blank"> Descubra las últimas tendencias en el servicio de campo en un momento crucial de 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nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__2 nup__gridTwo no-header theme--light_gradient"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-track-impressions="false" data-module-id="1713998310905_dzx" data-module-name="Serie de expertos en servicio" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://invite.salesforce.com/serviceexpertseries" tabindex="-1" aria-label="Serie de expertos en servicio" data-link-url="https://invite.salesforce.com/serviceexpertseries" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?w=1024" class="card__image" alt="Imagen de experto en servicio" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Múltiples eventos</span> <h3 class="card__headline mb-16" style=" "> <a href="https://invite.salesforce.com/serviceexpertseries" data-link-text="Serie de expertos en servicio" data-link-url="https://invite.salesforce.com/serviceexpertseries" data-link-type="header" target="_blank"> Serie de expertos en servicio </a> </h3> <div class="card__description mt-16"> <p>Únase a la Serie de expertos en servicio, un conjunto de eventos gratuitos diseñados para ayudarle a comprender cómo Salesforce puede potenciar la velocidad de resolución, mejorar la satisfacción de los clientes e incrementar la eficiencia de los profesionales de servicio.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Registrarse ahora" data-link-url="https://invite.salesforce.com/serviceexpertseries" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Registrarse ahora" href="https://invite.salesforce.com/serviceexpertseries" target="_blank" rel="noopener" > Registrarse ahora <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> 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potencial de la IA.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Registrarse ahora" data-link-url="https://www.salesforce.com/es/dreamforce/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Registrarse ahora" href="https://www.salesforce.com/es/dreamforce/" target="_self" rel="noopener" > Registrarse ahora </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div> <div id="tab-4-1713998162645_9ly" role="tabpanel" aria-labelledby="tab-4-1713998162645_9ly" class="hidden" > <section id="1713998162645_9ly" class="relative nup--blade layout--3 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__3 nup__gridThree no-header theme--light_gradient"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-track-impressions="false" 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150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/SoS-ResourceImage-1200x675-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/SoS-ResourceImage-1200x675-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/SoS-ResourceImage-1200x675-1.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Informe</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/resources/research-reports/state-of-service/" data-link-text="Sexta edición de nuestro informe "Estado de servicio"" data-link-url="https://www.salesforce.com/es/resources/research-reports/state-of-service/" data-link-type="header" target="_blank"> Sexta edición de nuestro informe "Estado de servicio" </a> </h3> <div class="card__description mt-16"> <p>Descubra tendencias de vanguardia y obtenga información práctica valiosa de más de 5500 profesionales de servicio. Explore sus prioridades principales y vea cómo innovan frente a los mayores retos del sector.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Descargar el informe" data-link-url="https://www.salesforce.com/es/resources/research-reports/state-of-service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Descargar el informe: State of service" href="https://www.salesforce.com/es/resources/research-reports/state-of-service/" target="_blank" rel="noopener" > Descargar el informe <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-track-impressions="false" data-module-id="1718796827093_16ba" data-module-name="Los clientes de Service Cloud consiguieron un ROI del 125 %." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/form/service-cloud/2024-forrester-tei-report/?d=pb" tabindex="-1" aria-label="Los clientes de Service Cloud consiguieron un ROI del 125 %." data-link-url="https://www.salesforce.com/es/form/service-cloud/2024-forrester-tei-report/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?w=1024" class="card__image" alt="Imagen de Service Cloud" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Informe</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/form/service-cloud/2024-forrester-tei-report/?d=pb" data-link-text="Los clientes de Service Cloud consiguieron un ROI del 125 %." data-link-url="https://www.salesforce.com/es/form/service-cloud/2024-forrester-tei-report/?d=pb" data-link-type="header" target="_blank"> Los clientes de Service Cloud consiguieron un ROI del 125 %. </a> </h3> <div class="card__description mt-16"> <p>Lea el estudio y compruebe cómo aumentó Service Cloud el ROI (retorno de la inversión) de los clientes ofreciendo una experiencia fluida con los agentes. Los clientes pudieron: mover hasta un 50 % de los casos a canales digitales de menor coste, mejorar la retención de los agentes en un 40 % y reducir los tiempos de incorporación en un 30 %.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Leer el estudio" data-link-url="https://www.salesforce.com/es/form/service-cloud/2024-forrester-tei-report/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Leer el estudio: 2024 forrester tei report" href="https://www.salesforce.com/es/form/service-cloud/2024-forrester-tei-report/?d=pb" target="_blank" rel="noopener" > Leer el estudio </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-track-impressions="false" data-module-id="1718913542960_z1m" data-module-name="Magic Quadrant™ de Gartner® 2023 en materia de CRM y CEC" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/form/service-cloud/2023-gartner-mq-cec/?d=pb" tabindex="-1" aria-label="Magic Quadrant™ de Gartner® 2023 en materia de CRM y CEC" data-link-url="https://www.salesforce.com/es/form/service-cloud/2023-gartner-mq-cec/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?w=1024" class="card__image" alt="Imagen de Service Cloud" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Informe de los analistas</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/form/service-cloud/2023-gartner-mq-cec/?d=pb" data-link-text="Magic Quadrant™ de Gartner® 2023 en materia de CRM y CEC" data-link-url="https://www.salesforce.com/es/form/service-cloud/2023-gartner-mq-cec/?d=pb" data-link-type="header" target="_blank"> Magic Quadrant™ de Gartner® 2023 en materia de CRM y CEC </a> </h3> <div class="card__description mt-16"> <p>Lea el informe Magic Quadrant™ de Gartner® 2023 en materia de CRM y CEC y compruebe cómo se nombró líder a Salesforce con la evaluación de Service Cloud.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Descargar el informe" data-link-url="https://www.salesforce.com/es/form/service-cloud/2023-gartner-mq-cec/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Descargar el informe: 2023 gartner mq cec" href="https://www.salesforce.com/es/form/service-cloud/2023-gartner-mq-cec/?d=pb" target="_blank" rel="noopener" > Descargar el informe </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1685555369436_g7l" data-blade-position="7" data-blade-name="sf/productportfolio" data-blade-variant="productportfolio" data-blade-source="www" data-blade-type="blade"> <section id="1685555369436_g7l" class="relative productportfolio--blade layout-- productportfolio--product_category_group" > <div class="container background__present"> <div class="grid grid_main productportfolio productportfolio__ productportfolio__gridThree no-header theme--light_gradient"> <div class="select section--category-select"> <select id="1685555369436_g7l-category-select" name="1685555369436_g7l-category-select" autocomplete="off" aria-label="Select product category" data-module-id="1685555369436_g7l-category-select" data-module-name="" data-module-position="0" data-module-type="dropdown" data-module-track-impressions="true" data-module-track-clicks="true" data-id=""> <option value="1685555369559_zn7" data-link-text="Implemente agentes de IA en sus canales." data-link-type="dropdown" data-link-elementType="text">Implemente agentes de IA en sus canales.</option> <option value="1685556512284_1dc9" data-link-text="Transforme a sus equipos en asesores de confianza." data-link-type="dropdown" data-link-elementType="text">Transforme a sus equipos en asesores de confianza.</option> <option value="1685557074237_8q2" data-link-text="Transforma la información práctica en acciones." data-link-type="dropdown" data-link-elementType="text">Transforma la información práctica en acciones.</option> <option value="1693244133948_mt9" data-link-text="Conecte de manera sencilla el servicio desde el centro de atención hasta los servicios de campo." data-link-type="dropdown" data-link-elementType="text">Conecte de manera sencilla el servicio desde el centro de atención hasta los servicios de campo.</option> </select> </div> <div class="multiple--category cards section--secondary"> <div class="product_category--container"> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1685555369559_zn7" data-module-id="1685555369559_zn7" data-module-type="card_product-category" data-module-position="1" data-module-name="Implemente agentes de IA en sus canales."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Implemente agentes de IA en sus canales.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1685555369559_zn7" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1685555369602_q82" aria-label="slide 1 of 4" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Experiencia de Self-Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/customer-self-service/" data-link-text="Experiencia de Self-Service" data-link-url="https://www.salesforce.com/es/service/customer-self-service/" data-link-type="header" target=""> Experiencia de Self-Service </a> </h3> <div class="card__description"> <p>Promueva la eficiencia y mejore las experiencias ofreciéndoles a sus clientes la posibilidad de encontrar respuestas por sí mismos.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/customer-self-service/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Customer Self Service" href="https://www.salesforce.com/es/service/customer-self-service/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1685556327519_xo" aria-label="slide 2 of 4" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="Digital Engagement" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/digital-customer-engagement-platform/" data-link-text="Digital Engagement" data-link-url="https://www.salesforce.com/es/service/digital-customer-engagement-platform/" data-link-type="header" target=""> Digital Engagement </a> </h3> <div class="card__description"> <p>Ofrezca experiencias personalizadas en todos los canales de atención al cliente para aumentar la satisfacción de los clientes.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/digital-customer-engagement-platform/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: digital customer engagement platform" href="https://www.salesforce.com/es/service/digital-customer-engagement-platform/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1685556359428_rlk" aria-label="slide 3 of 4" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="Voice" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/call-center-integration/" data-link-text="Voice" data-link-url="https://www.salesforce.com/es/service/call-center-integration/" data-link-type="header" target=""> Voice </a> </h3> <div class="card__description"> <p>Acelere la resolución de llamadas y aumente la satisfacción del cliente uniendo la telefonía en la nube y el CRM Salesforce.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/call-center-integration/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: call center integration" href="https://www.salesforce.com/es/service/call-center-integration/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1693243679169_wf7" aria-label="slide 4 of 4" role="group" data-module-position="5" data-module-type="card_productaddon" data-module-name="Visual Remote Assistant" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/visual-remote-assistant/" data-link-text="Visual Remote Assistant" data-link-url="https://www.salesforce.com/es/service/visual-remote-assistant/" data-link-type="header" target=""> Visual Remote Assistant </a> </h3> <div class="card__description"> <p>Mejore los índices de resolución en el primer contacto con un servicio remoto en tiempo real y el acceso a la asistencia de expertos.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/visual-remote-assistant/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: visual remote assistant" href="https://www.salesforce.com/es/service/visual-remote-assistant/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1685556512284_1dc9" data-module-id="1685556512284_1dc9" data-module-type="card_product-category" data-module-position="6" data-module-name="Transforme a sus equipos en asesores de confianza."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Transforme a sus equipos en asesores de confianza.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1685556512284_1dc9" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1693243779400_ks7" aria-label="slide 1 of 4" role="group" data-module-position="7" data-module-type="card_productaddon" data-module-name="Gestión de servicio de atención al cliente" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/cloud/" data-link-text="Gestión de servicio de atención al cliente" data-link-url="https://www.salesforce.com/es/service/cloud/" data-link-type="header" target=""> Gestión de servicio de atención al cliente </a> </h3> <div class="card__description"> <p>Promueva la eficiencia y acelere la resolución de casos gracias a una gestión centralizada de interacciones, casos, incidencias, conocimientos y activos.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/cloud/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Service Cloud" href="https://www.salesforce.com/es/service/cloud/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1685556512238_lu4" aria-label="slide 2 of 4" role="group" data-module-position="8" data-module-type="card_productaddon" data-module-name="Customer Service Automation y Proceso" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/customer-service-automation/" data-link-text="Customer Service Automation y Proceso" data-link-url="https://www.salesforce.com/es/service/customer-service-automation/" data-link-type="header" target=""> Customer Service Automation y Proceso </a> </h3> <div class="card__description"> <p>Deleite a sus cliente y ahórreles tiempo a sus equipos automatizando labores rutinarias y procesos comerciales de extremo a extremo.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/customer-service-automation/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: customer service automation" href="https://www.salesforce.com/es/service/customer-service-automation/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1685556512242_14oz" aria-label="slide 3 of 4" role="group" data-module-position="9" data-module-type="card_productaddon" data-module-name="Chatbots" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/customer-service-chatbot/" data-link-text="Chatbots" data-link-url="https://www.salesforce.com/es/service/customer-service-chatbot/" data-link-type="header" target=""> Chatbots </a> </h3> <div class="card__description"> <p>Proporcione un servicio personalizado sin contacto y a escala con chatbots de IA que gestionen las solicitudes más comunes.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/customer-service-chatbot/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: customer service chatbot" href="https://www.salesforce.com/es/service/customer-service-chatbot/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1685556512250_w30" aria-label="slide 4 of 4" role="group" data-module-position="10" data-module-type="card_productaddon" data-module-name="Team Productivity" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/slack/departments/" data-link-text="Team Productivity" data-link-url="https://www.salesforce.com/es/slack/departments/" data-link-type="header" target=""> Team Productivity </a> </h3> <div class="card__description"> <p>Ahorre tiempo agrupando a los expertos adecuados de forma automática para crear enjambres entorno a problemas complejos en Slack.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/slack/departments/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Slack" href="https://www.salesforce.com/es/slack/departments/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1685557074237_8q2" data-module-id="1685557074237_8q2" data-module-type="card_product-category" data-module-position="11" data-module-name="Transforma la información práctica en acciones."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Transforma la información práctica en acciones.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1685557074237_8q2" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1693243975558_1566" aria-label="slide 1 of 7" role="group" data-module-position="12" data-module-type="card_productaddon" data-module-name="Operaciones de servicio inteligentes" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/customer-service-operations/" data-link-text="Operaciones de servicio inteligentes" data-link-url="https://www.salesforce.com/es/service/customer-service-operations/" data-link-type="header" target=""> Operaciones de servicio inteligentes </a> </h3> <div class="card__description"> <p>Promueva la eficiencia y la productividad operativas mediante datos e información práctica basados en la IA, integrados directamente en su CRM.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/customer-service-operations/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: customer service operations" href="https://www.salesforce.com/es/service/customer-service-operations/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1693244029198_10h0" aria-label="slide 2 of 7" role="group" data-module-position="13" data-module-type="card_productaddon" data-module-name="Customer Service AI" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/ai/" data-link-text="Customer Service AI" data-link-url="https://www.salesforce.com/es/service/ai/" data-link-type="header" target=""> Customer Service AI </a> </h3> <div class="card__description"> <p>Aumente la satisfacción del cliente y potencie la productividad del equipo de atención al cliente con soluciones de IA generativa predictivas y conversacionales de confianza que se integran en su flujo de trabajo.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/ai/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: AI" href="https://www.salesforce.com/es/service/ai/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1698957718698_pe9" aria-label="slide 3 of 7" role="group" data-module-position="14" data-module-type="card_productaddon" data-module-name="Salesforce Platform" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/platform/" data-link-text="Salesforce Platform" data-link-url="https://www.salesforce.com/es/platform/" data-link-type="header" target=""> Salesforce Platform </a> </h3> <div class="card__description"> <p>Conecte todos los datos con seguridad para crear apps low code basadas en la IA y ofrezca experiencias totalmente nuevas en su CRM.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/platform/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Platform" href="https://www.salesforce.com/es/platform/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1685557074181_hia" aria-label="slide 4 of 7" role="group" data-module-position="15" data-module-type="card_productaddon" data-module-name="Data Cloud" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/data/" data-link-text="Data Cloud" data-link-url="https://www.salesforce.com/es/data/" data-link-type="header" target=""> Data Cloud </a> </h3> <div class="card__description"> <p>Cree una vista unificada y dinámica de cada cliente y activo unificando todos sus datos en tiempo real.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/data/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Data Cloud" href="https://www.salesforce.com/es/data/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__5 card__wrapper carousel-card" data-module-id="1685557074185_10vp" aria-label="slide 5 of 7" role="group" data-module-position="16" data-module-type="card_productaddon" data-module-name="Customer 360" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/products/" data-link-text="Customer 360" data-link-url="https://www.salesforce.com/es/products/" data-link-type="header" target=""> Customer 360 </a> </h3> <div class="card__description"> <p>Adapte las experiencias a las necesidades de cada cliente. Conecte la atención al cliente con las ventas, el marketing, el comercio y la informática.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/products/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Customer 360" href="https://www.salesforce.com/es/products/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__6 card__wrapper carousel-card" data-module-id="1685557074190_15fd" aria-label="slide 6 of 7" role="group" data-module-position="17" data-module-type="card_productaddon" data-module-name="CRM Analytics" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/analytics/" data-link-text="CRM Analytics" data-link-url="https://www.salesforce.com/es/analytics/" data-link-type="header" target=""> CRM Analytics </a> </h3> <div class="card__description"> <p>Tome decisiones más rápidas gracias a las recomendaciones inteligentes y la información procesable de Tableau.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/analytics/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: CRM analytics" href="https://www.salesforce.com/es/analytics/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__7 card__wrapper carousel-card" data-module-id="1685557074194_rge" aria-label="slide 7 of 7" role="group" data-module-position="18" data-module-type="card_productaddon" data-module-name="Integración" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/mulesoft/" data-link-text="Integración" data-link-url="https://www.salesforce.com/es/mulesoft/" data-link-type="header" target=""> Integración </a> </h3> <div class="card__description"> <p>Conecte datos de cualquier sistema e integre aplicaciones al instante con MuleSoft.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/mulesoft/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Mulesoft" href="https://www.salesforce.com/es/mulesoft/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1693244133948_mt9" data-module-id="1693244133948_mt9" data-module-type="card_product-category" data-module-position="19" data-module-name="Conecte de manera sencilla el servicio desde el centro de atención hasta los servicios de campo."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Conecte de manera sencilla el servicio desde el centro de atención hasta los servicios de campo.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1693244133948_mt9" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1693244133864_1aj0" aria-label="slide 1 of 3" role="group" data-module-position="20" data-module-type="card_productaddon" data-module-name="Contact Center" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/contact-center/" data-link-text="Contact Center" data-link-url="https://www.salesforce.com/es/service/contact-center/" data-link-type="header" target=""> Contact Center </a> </h3> <div class="card__description"> <p>Transforme su centro de contacto en un centro de interacciones omnicanal, con todos los canales agrupados en una única plataforma.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/contact-center/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Contact Center" href="https://www.salesforce.com/es/service/contact-center/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1693244133886_144z" aria-label="slide 2 of 3" role="group" data-module-position="21" data-module-type="card_productaddon" data-module-name="Field Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/field-service-management/" data-link-text="Field Service" data-link-url="https://www.salesforce.com/es/service/field-service-management/" data-link-type="header" target=""> Field Service </a> </h3> <div class="card__description"> <p>Promueva la productividad de sus empleados de primera línea con una solución de extremo a extremo para la atención al cliente en persona.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/field-service-management/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Field Service Management" href="https://www.salesforce.com/es/service/field-service-management/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1693244133897_k88" aria-label="slide 3 of 3" role="group" data-module-position="22" data-module-type="card_productaddon" data-module-name="Employee Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/service/employee-engagement/" data-link-text="Employee Service" data-link-url="https://www.salesforce.com/es/service/employee-engagement/" data-link-type="header" target=""> Employee Service </a> </h3> <div class="card__description"> <p>Agilice los recursos humanos y el soporte informático para reducir costes operativos y mantener satisfechos a sus empleados.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/service/employee-engagement/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Más información: Employee Engagement" href="https://www.salesforce.com/es/service/employee-engagement/" > Más información </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-portfolio-service-category-alt-background.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-portfolio-service-category-alt-background.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-portfolio-service-category-alt-background.png?resize=300,98 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-portfolio-service-category-alt-background.png?resize=768,250 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-portfolio-service-category-alt-background.png?resize=1024,333 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-portfolio-service-category-alt-background.png?resize=1536,499 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-portfolio-service-category-alt-background.png?resize=2048,666 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1713471992215_vze" data-blade-position="8" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1713471992215_vze" class="relative nup--blade layout--2 nup--card_resource" > <div class="container background__present"> <div class="grid grid_main nup nup__2 nup__gridTwo no-header theme--light_gradient"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1713471992383_6os" data-module-name="¿Cuánto puede ahorrar con Service Cloud?" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/form/service-cloud/service-roi-calculator/?d=pb" tabindex="-1" aria-label="¿Cuánto puede ahorrar con Service Cloud?" data-link-url="https://www.salesforce.com/es/form/service-cloud/service-roi-calculator/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/card-resources-service-roi-calculator-2-1.png?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/card-resources-service-roi-calculator-2-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/card-resources-service-roi-calculator-2-1.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/card-resources-service-roi-calculator-2-1.png?resize=768,432 768w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/form/service-cloud/service-roi-calculator/?d=pb" data-link-text="¿Cuánto puede ahorrar con Service Cloud?" data-link-url="https://www.salesforce.com/es/form/service-cloud/service-roi-calculator/?d=pb" data-link-type="header" target="_blank"> ¿Cuánto puede ahorrar con Service Cloud? </a> </h3> <div class="card__description mt-16"> <p>Las empresas han ahorrado un 27 % de sus costes de atención al cliente con Service Cloud. Pruebe nuestro Contact Center interactivo o la calculadora de valor de Field Service para ver cuánto podría ahorrarse.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Calcule su ahorro" data-link-url="https://www.salesforce.com/es/form/service-cloud/service-roi-calculator/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Calcule su ahorro" href="https://www.salesforce.com/es/form/service-cloud/service-roi-calculator/?d=pb" target="_blank" rel="noopener" > Calcule su ahorro </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1713471999239_uvm" data-module-name="Realice un recorrido por el CRM con IA líder para los servicios." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" tabindex="-1" aria-label="Realice un recorrido por el CRM con IA líder para los servicios." data-link-url="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/Service-ResourceCard-1536x864-x2.jpg?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/Service-ResourceCard-1536x864-x2.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/Service-ResourceCard-1536x864-x2.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/Service-ResourceCard-1536x864-x2.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/Service-ResourceCard-1536x864-x2.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" data-link-text="Realice un recorrido por el CRM con IA líder para los servicios." data-link-url="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" data-link-type="header" target="_blank"> Realice un recorrido por el CRM con IA líder para los servicios. </a> </h3> <div class="card__description mt-16"> <p>Descubra cómo le ayuda Service Cloud a desviar el 30 % de los casos y proporcionar valor a su experiencia de cliente con CRM + IA + Datos + Confianza.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Realizar la visita guiada" data-link-url="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Realizar la visita guiada" href="https://www.salesforce.com/es/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Realizar la visita guiada </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="1719520064993_n4h" data-blade-position="9" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1719520064993_n4h" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner"> <article class="grid grid_main promotion_layout--full_height theme--light_gradient" data-module-id="1719520064993_n4h" data-module-name="Empiece rápido y crezca más rápido aún con el paquete Starter." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 promotion_layout--full_height-image_wrapper relative promotion-image--background-circle brand_pink_95" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/starter-1400x1400-1.webp?w=1024" class="image__asset" alt="IU del paquete Starter." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/starter-1400x1400-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/starter-1400x1400-1.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/starter-1400x1400-1.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/starter-1400x1400-1.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Empiece rápido y crezca más rápido aún con el paquete Starter. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Encuentre más clientes potenciales, cierre más acuerdos y mantenga a los clientes contentos con un paquete de CRM todo en uno. Starter aúna marketing, ventas, servicio y comercio, así podrá crecer de un modo más eficiente con herramientas de CRM fáciles de utilizar.</p> </div> </header> <div class="cta_container flex flex--full_height ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/es/small-business/starter/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Más información: SMB Starter" href="https://www.salesforce.com/es/small-business/starter/" target="_blank" rel="noopener" > Más información <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Pruebe el paquete Starter gratis" data-link-url="https://www.salesforce.com/es/form/signup/freetrial-sales-pe/?d=pb" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Pruebe el paquete Starter gratis" label="Pruebe el paquete Starter gratis" href="https://www.salesforce.com/es/form/signup/freetrial-sales-pe/?d=pb" target="_blank" rel="noopener" > Pruebe el paquete Starter gratis </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1715117381169_im4_15589" data-blade-position="10" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1715117381169_im4_15589" class="relative oneup--blade oneup--left-image" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main grid--onebyone theme--light_gradient" data-module-track-impressions="" data-module-id="1715117381169_im4_15589" data-module-name="Logre sus objetivos de datos e IA con la ayuda de los directores de tecnología de Salesforce." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/success-ecosystem-min.png?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/success-ecosystem-min.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/success-ecosystem-min.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/success-ecosystem-min.png?resize=768,768 768w" height="1024" width="1024"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Logre sus objetivos de datos e IA con la ayuda de los directores de tecnología de Salesforce. </h2> <div class="blade__description"> <p>Apóyese en asesores de confianza con experiencia y un conocimiento profundo de Salesforce.</p> </div> </header> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" data-link-url="https://www.salesforce.com/content/dam/web/en_us/www/documents/fact-sheets/salesforce-ctos.pdf" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Más información: Logre sus objetivos de datos e IA con la ayuda de los directores de tecnología de Salesforce." href="https://www.salesforce.com/content/dam/web/en_us/www/documents/fact-sheets/salesforce-ctos.pdf" target="_blank" rel="noopener" > Más información <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1725475730959_17pv_155810" data-blade-position="11" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1725475730959_17pv_155810" class="relative oneup--blade oneup--right-image" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main grid--sixteenbynine theme--light_gradient" data-module-track-impressions="" data-module-id="1725475730959_17pv_155810" data-module-name="Únase a la Comunidad de Serviceblazer." data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="KDWZGkWq4adroRYPR9Xhov" > <pbc-vidyard-analytics slot="analytics" video-uuid="KDWZGkWq4adroRYPR9Xhov" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Únase a la Comunidad de Serviceblazer. </h2> <div class="blade__description"> <p>Aprenda, conecte y crezca con otros profesionales del servicio y el servicio de campo. Establezca contactos y obtenga respuestas en tiempo real.</p> </div> </header> <div class="cta_container flex flex--right ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Únase en Slack" data-link-url="https://join.slack.com/t/serviceblazer/shared_invite/zt-2l7rqms0k-aNCMcpLWeDtl28ZIbGwhhQ" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Únase en Slack" href="https://join.slack.com/t/serviceblazer/shared_invite/zt-2l7rqms0k-aNCMcpLWeDtl28ZIbGwhhQ" target="_blank" rel="noopener" > Únase en Slack <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1707165346184_3p2" data-blade-position="12" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1707165346184_3p2" class="relative nup--blade layout--2 nup--card_quote" > <div class="container background__present"> <div class="grid grid_main nup nup__2 nup__gridTwo no-header theme--light_gradient"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1726254216877_1arl" data-module-name="Kevin Quigley" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 "> <div class="card_quote_align--left"> <div class="card_quote--background-swoosh" aria-hidden="true"> <svg width="1280" height="459" viewBox="0 0 1280 459" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2462 -979C2462 -184.814 1812.81 459 1012 459C211.187 459 -438 -184.814 -438 -979C-438 -1773.19 211.187 -2417 1012 -2417C1812.81 -2417 2462 -1773.19 2462 -979Z" fill="rgb(255, 255, 255)"/> </svg> </div> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/customer-success-stories/#!page=1" tabindex="-1" aria-hidden="true" data-link-url="https://www.salesforce.com/es/customer-success-stories/#!page=1" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/wiley-1024x1024-1.webp?w=1024" class="card__image" alt="Logotipo de Wiley" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/wiley-1024x1024-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/wiley-1024x1024-1.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/wiley-1024x1024-1.webp?resize=768,768 768w" height="1024" width="1024"/> </a> </div> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--es" aria-hidden="true"></div> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/customer-success-stories/#!page=1" data-link-text="El rendimiento de Agentforce es un 40 % superior al de nuestro anterior chatbot." data-link-url="https://www.salesforce.com/es/customer-success-stories/#!page=1" data-link-type="header" target="_blank"> El rendimiento de Agentforce es un 40 % superior al de nuestro anterior chatbot. </a> </h3> <div class="tagline_wrapper"> <div class="name"> Kevin Quigley </div> <div class="role_company"> Director sénior de Transformación de Procesos y Mejora Continua, Wiley </div> </div> </blockquote> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Lee historias similares" data-link-url="https://www.salesforce.com/es/customer-success-stories/#!page=1" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Leer la historia: Wiley" href="https://www.salesforce.com/es/customer-success-stories/#!page=1" target="_blank" rel="noopener" > Lee historias similares <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1726254646528_1atl" data-module-name="Talia Leclere" data-module-position="2" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 "> <div class="card_quote_align--left"> <div class="card_quote--background-swoosh" aria-hidden="true"> <svg width="1280" height="459" viewBox="0 0 1280 459" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2462 -979C2462 -184.814 1812.81 459 1012 459C211.187 459 -438 -184.814 -438 -979C-438 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class="card__copy__wrapper"> <div class="card__quote-mark card__quote--es" aria-hidden="true"></div> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/es/customer-success-stories/#!page=1" data-link-text="Es posible que Agentforce sea la herramienta de asistencia más potente de Salesforce hasta la fecha." data-link-url="https://www.salesforce.com/es/customer-success-stories/#!page=1" data-link-type="header" target="_blank"> Es posible que Agentforce sea la herramienta de asistencia más potente de Salesforce hasta la fecha. </a> </h3> <div class="tagline_wrapper"> <div class="name"> Talia Leclere </div> <div class="role_company"> Responsable de Operaciones de Ingresos Globales, OpenTable </div> </div> </blockquote> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Lee historias similares" data-link-url="https://www.salesforce.com/es/customer-success-stories/#!page=1" data-link-type="primary cta" > <a class="cta_button" 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300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/card-resources-service-cloud-TEI-report.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/card-resources-service-cloud-TEI-report.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Informe</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/form/service-cloud/forrester-total-economic-impact-salesforce-service-cloud/?d=pb" data-link-text="Service Cloud TEI Report." data-link-url="https://www.salesforce.com/es/form/service-cloud/forrester-total-economic-impact-salesforce-service-cloud/?d=pb" data-link-type="header" target="_blank"> Service Cloud TEI Report. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Lee el informe" data-link-url="https://www.salesforce.com/es/form/service-cloud/forrester-total-economic-impact-salesforce-service-cloud/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Lee el informe: forrester total economic impact salesforce service cloud" href="https://www.salesforce.com/es/form/service-cloud/forrester-total-economic-impact-salesforce-service-cloud/?d=pb" target="_blank" rel="noopener" > Lee el informe </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1668667492859_y68" data-module-name="Sexta edición de nuestro informe "Estado de servicio"." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/resources/research-reports/state-of-service/" tabindex="-1" aria-label="Sexta edición de nuestro informe "Estado de servicio"." data-link-url="https://www.salesforce.com/es/resources/research-reports/state-of-service/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/SoS-ResourceImage-1200x675-1.jpg?w=1024" class="card__image" alt="Obtener el informe" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/SoS-ResourceImage-1200x675-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/SoS-ResourceImage-1200x675-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/SoS-ResourceImage-1200x675-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/SoS-ResourceImage-1200x675-1.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Informe</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/resources/research-reports/state-of-service/" data-link-text="Sexta edición de nuestro informe "Estado de servicio"." data-link-url="https://www.salesforce.com/es/resources/research-reports/state-of-service/" data-link-type="header" target="_self"> Sexta edición de nuestro informe "Estado de servicio". </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Obtener el informe" data-link-url="https://www.salesforce.com/es/resources/research-reports/state-of-service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Obtener el informe: State of service" href="https://www.salesforce.com/es/resources/research-reports/state-of-service/" target="_self" rel="noopener" > Obtener el informe </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1670625781948_gt3" data-module-name="Conozca cómo más de 5500 profesionales de servicio y servicios de campo abordan los retos de hoy en día." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" tabindex="-1" aria-label="Conozca cómo más de 5500 profesionales de servicio y servicios de campo abordan los retos de hoy en día." data-link-url="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/FS-Promo-Card-Image_1200x675-1.jpg?w=1024" class="card__image" alt="Obtener la guía" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/FS-Promo-Card-Image_1200x675-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/FS-Promo-Card-Image_1200x675-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/FS-Promo-Card-Image_1200x675-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/FS-Promo-Card-Image_1200x675-1.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guía</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" data-link-text="Conozca cómo más de 5500 profesionales de servicio y servicios de campo abordan los retos de hoy en día." data-link-url="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="header" target="_blank"> Conozca cómo más de 5500 profesionales de servicio y servicios de campo abordan los retos de hoy en día. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Obtener la guía" data-link-url="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Obtener la guía: field service guide 2024" href="https://www.salesforce.com/es/form/service-cloud/field-service-guide-2024/?d=pb" target="_blank" rel="noopener" > Obtener la guía </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper theme--light_gradient" data-module-track-impressions="" data-module-id="1712838864856_s14" data-module-name="Salesforce Field Service está ahora disponible en Government Cloud." data-module-position="4" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/news/stories/ai-feature-news-public-sector/" tabindex="-1" aria-label="Salesforce Field Service está ahora disponible en Government Cloud." data-link-url="https://www.salesforce.com/news/stories/ai-feature-news-public-sector/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/promo-card-1024x576-opt2.png?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/promo-card-1024x576-opt2.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/promo-card-1024x576-opt2.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/promo-card-1024x576-opt2.png?resize=768,432 768w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Noticias</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/news/stories/ai-feature-news-public-sector/" data-link-text="Salesforce Field Service está ahora disponible en Government Cloud." data-link-url="https://www.salesforce.com/news/stories/ai-feature-news-public-sector/" data-link-type="header" target="_blank"> Salesforce Field Service está ahora disponible en Government Cloud. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Más información" 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Sin necesidad de proporcionar su tarjeta de crédito ni de instalar nada.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Prueba gratuita" data-link-url="https://www.salesforce.com/es/form/signup/freetrial-service/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Prueba gratuita: Comience su prueba." href="https://www.salesforce.com/es/form/signup/freetrial-service/?d=pb" target="_blank" rel="noopener" > Prueba gratuita </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-id="1668731671714_1524" data-module-type="card_contactus" data-module-name="Hable con un experto." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img 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class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1686688692364_y41" data-blade-position="16" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1686688692364_y41" class="relative faq--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient" data-module-track-impressions="false" data-module-id="1686688692364_y41" data-module-name="Preguntas frecuentes sobre el software de atención al cliente de Salesforce" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Preguntas frecuentes sobre el software de atención al cliente de Salesforce </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1686688692364_y41" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1716930072014_729" data-module-name="¿Qué es el servicio de atención al cliente?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1686688692364_y41-11" class="accordion__trigger" id="accordion1686688692364_y41-11" aria-label="¿Qué es el servicio de atención al cliente?"> <span class="accordion__title relative"> ¿Qué es el servicio de atención al cliente? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-11" id="rel1686688692364_y41-11"> <div class="accordion__description"> <p>El <a href="https://www.salesforce.com/es/service/what-is-customer-service/" target="_self"><ins>servicio de atención al cliente</ins></a> es el apoyo que ofrece a sus clientes, tanto antes como después de que compren y utilicen sus productos o servicios, para ayudarles a tener una experiencia fácil y agradable con su marca.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1686688692586_179m" data-module-name="¿Qué es el software de soporte y atención al cliente?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-12" class="accordion__trigger" id="accordion1686688692364_y41-12" aria-label="¿Qué es el software de soporte y atención al cliente?"> <span class="accordion__title relative"> ¿Qué es el software de soporte y atención al cliente? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-12" id="rel1686688692364_y41-12"> <div class="accordion__description"> <p>Un <a href="https://www.salesforce.com/es/service/what-is-customer-service-software/" target="_self">software de soporte y atención al cliente</a> es una solución que ayuda a las empresas a gestionar las interacciones con sus clientes en todos los canales, desde el autoservicio y el teléfono hasta los SMS y el correo electrónico. Simplifica los procesos de atención al cliente y ofrece funciones como la gestión de casos, la <a href="https://www.salesforce.com/es/service/digital-customer-engagement-platform/" target="_self"><ins>interacción digital</ins></a>, la gestión de conocimientos y la colaboración para ayudar a las empresas a resolver las consultas de los clientes con mayor rapidez y aumentar la satisfacción del cliente.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1686688999495_3lm" data-module-name="¿Por qué es tan importante el software de soporte y atención al cliente? " data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-13" class="accordion__trigger" id="accordion1686688692364_y41-13" aria-label="¿Por qué es tan importante el software de soporte y atención al cliente? "> <span class="accordion__title relative"> ¿Por qué es tan importante el software de soporte y atención al cliente? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-13" id="rel1686688692364_y41-13"> <div class="accordion__description"> <p>Contar con un software de soporte y <a href="https://www.salesforce.com/es/resources/articles/what-is-customer-service/" target="_self"><ins>atención al cliente</ins></a> es crucial para una empresa, ya que le permite proporcionar un soporte más eficiente a sus clientes, lo cual incrementa la satisfacción y la fidelidad. Ayuda a gestionar las consultas de soporte y monitorizar y resolver los problemas rápidamente, además de proporcionar información valiosa para mejorar la experiencia general del cliente y, en última instancia, generar crecimiento y éxito para la empresa.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1686689010541_lfg" data-module-name="¿Cómo elijo el software de atención al cliente que más me convenga?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-14" class="accordion__trigger" id="accordion1686688692364_y41-14" aria-label="¿Cómo elijo el software de atención al cliente que más me convenga?"> <span class="accordion__title relative"> ¿Cómo elijo el software de atención al cliente que más me convenga? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-14" id="rel1686688692364_y41-14"> <div class="accordion__description"> <p>A la hora de elegir una solución de atención al cliente, tenga en cuenta factores como las necesidades de su empresa, la ampliabilidad, la facilidad de uso y las capacidades de integración. Acceda a funciones como la gestión de casos, la interacción digital, los portales de autoservicio, la automatización y la IA. Evalúe los modelos de precios y los <a href="https://www.salesforce.com/es/services/success-plans/overview/" target="_self">planes de éxito</a>, <a href="https://www.salesforce.com/es/form/signup/freetrial-service/?d=pb" target="_blank">pruebe varias opciones</a> y priorice las soluciones de atención al cliente que se ajusten a sus necesidades particulares.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1686689020481_1099" data-module-name="¿Cuáles son las ventajas del software de soporte y servicio de atención al cliente?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-15" class="accordion__trigger" id="accordion1686688692364_y41-15" aria-label="¿Cuáles son las ventajas del software de soporte y servicio de atención al cliente?"> <span class="accordion__title relative"> ¿Cuáles son las ventajas del software de soporte y servicio de atención al cliente? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-15" id="rel1686688692364_y41-15"> <div class="accordion__description"> <p>Un software de soporte y atención al cliente, por ejemplo, aumenta la eficiencia a la hora de tramitar las consultas de los clientes, simplifica la comunicación en todos los canales, incrementa la satisfacción del cliente, acelera la resolución de problemas, proporciona información procesable y ofrece la capacidad de ampliar y adaptarse a los cambios de las necesidades de los clientes; todo ello en beneficio de la fidelidad de los usuarios y la rentabilidad de la inversión.</p> </div> </section> </div> <div class="accordion__item accordion__item-6 " data-module-id="1715700953409_h2p" data-module-name="¿Qué es la gestión del conocimiento?" data-module-position="6" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-16" class="accordion__trigger" id="accordion1686688692364_y41-16" aria-label="¿Qué es la gestión del conocimiento?"> <span class="accordion__title relative"> ¿Qué es la gestión del conocimiento? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-16" id="rel1686688692364_y41-16"> <div class="accordion__description"> <p>La <a href="https://www.salesforce.com/es/service/what-is-knowledge-management/" target="_self"><ins>gestión del conocimiento</ins></a> implica la captura, organización y distribución de información crítica para proporcionar asistencia al cliente en una librería digital centralizada a la que tienen acceso los agentes, los técnicos de servicio de campo y los clientes desde cualquier lugar, a fin de prestar un servicio rápido y de calidad.</p> </div> </section> </div> <div class="accordion__item accordion__item-7 " data-module-id="1716930042561_kwj" data-module-name="¿Qué es la asistencia al cliente?" data-module-position="7" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-17" class="accordion__trigger" id="accordion1686688692364_y41-17" aria-label="¿Qué es la asistencia al cliente?"> <span class="accordion__title relative"> ¿Qué es la asistencia al cliente? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-17" id="rel1686688692364_y41-17"> <div class="accordion__description"> <p>La <a href="https://www.salesforce.com/es/service/customer-support/" target="_self"><ins>asistencia al cliente</ins></a> se refiere a las personas y las interacciones que ayudan a los clientes a utilizar un producto o servicio de una empresa. La ayuda puede incluir responder a una pregunta, proporcionar formación o instalación y, por supuesto, la resolución de problemas.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> </section> </div> </main> <hgf-footer home-href=es origin=https://wp.sfdcdigital.com/es-es/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:34800300229" aria-label="Contáctenos, Llámenos"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Topics:Artificial Intelligence (Topics)|Customer Service (Topics)","tagUuid":"ca230df1-4c48-43f3-80d5-d3cbe6168761|af5dd589-502d-41d2-8dcc-8e39e2002c5d","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Content Audiences:Service","tagUuid":"53e2fe10-46c0-4233-8a9b-66b610a24fe0","uuid":"db17278a-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Products:Service Cloud","tagUuid":"27c12145-271a-4de6-b6d3-2b6b08e78860","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/CdgQw9yDLLqpKU45jg/mNur7i/WhdgTH0B/N2/NCRDVfTghZ"><script src="/CdgQw9yDLLqpKU45jg/mNur7i/WhdgTH0B/ah/4_GRBleXgp" async defer></script><div id="sec-overlay" style="display:none;"><div id="sec-container"></div></div></body></html>

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