CINXE.COM
Customer charter
<!DOCTYPE html> <html lang="en"> <head> <!-- CookiePro Cookies Consent Notice start --> <script type="text/javascript" src="https://cookie-cdn.cookiepro.com/consent/86cd9c7f-2b46-4515-85b5-e5fa32c1acc0/OtAutoBlock.js"></script> <script src="https://cookie-cdn.cookiepro.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="86cd9c7f-2b46-4515-85b5-e5fa32c1acc0"></script> <script type="text/javascript"> delete_cookie(); var now = new Date(); now.setTime(now.getTime() + 1 * 3600 * 1000 * 24 * 365); function delete_cookie() { if (!getCookie('cleared-onetrust-cookies')) { document.cookie = "OptanonAlertBoxClosed" + "=" + "; path=/" + ';expires=Thu, 01 Jan 1970 00:00:01 GMT'; document.cookie = "OptanonConsent" + "=" + "; path=/" + ';expires=Thu, 01 Jan 1970 00:00:01 GMT'; } document.cookie = "cleared-onetrust-cookies" + "=" + "; path=/" + "; domain=[.www.rsa.ie]" + "; expires=" + now; } function getCookie(cookieName) { var value = '; ' + document.cookie; var parts = value.split('; ' + cookieName + '='); if (parts.length == 2) { return true; } } var OABCcookieName = "OptanonAlertBoxClosed"; var OABCcookie = null; var PageReadyCalled = false; function OptanonWrapper() { //Start - Manage Sitefinity Tracking var targetingEnabled = optanonCategoryEnabled("OptanonConsent", "C0004"); if (typeof (TrackingConsentManager) == "function") { if (targetingEnabled) { if (TrackingConsentManager && TrackingConsentManager.canTrackCurrentUser() === false) { window.TrackingConsentManager.updateUserConsent(true); } } else { if (TrackingConsentManager && TrackingConsentManager.canTrackCurrentUser() === true) { window.TrackingConsentManager.updateUserConsent(false); } } //End - Manage Sitefinity Tracking } //Start - Change Optanon Cookie Expiry var bannerAcceptButton = document.getElementById("onetrust-accept-btn-handler"); var pcAllowAllButton = document.getElementById("accept-recommended-btn-handler"); var pcSaveButton = document.getElementsByClassName("save-preference-btn-handler")[0]; var pcCloseButton = document.getElementById("close-pc-btn-handler"); OABCcookie = getCookie(OABCcookieName); //Allowed all via Banner if (!OABCcookie && bannerAcceptButton) { bannerAcceptButton.addEventListener('click', function () { CookieSettingsUpdated(); location.reload(); }); } //Allowed all via Preference Center if (pcAllowAllButton) { pcAllowAllButton.addEventListener('click', function () { CookieSettingsUpdated(); location.reload(); }); } //Set custom settings via Preference Center if (pcSaveButton) { pcSaveButton.addEventListener('click', function () { CookieSettingsUpdated(); location.reload(); }); } //Set custom settings via Preference Center if (pcCloseButton) { pcCloseButton.addEventListener('click', function () { CookieSettingsUpdated(); }); } } function optanonCategoryEnabled(name, cat) { var value = "; " + document.cookie; var parts = value.split("; " + name + "="); if (parts.length == 2) { var cookieValue = parts.pop().split(";").shift(); var cookieDetails = cookieValue.split('&'); for (i = 0; i < cookieDetails.length; i++) { var details = cookieDetails[i].split("="); if (details[0] == "groups") { var categories = decodeURIComponent(details[1]).split(","); for (c = 0; c < categories.length; c++) { var category = categories[c].split(":"); if (category[0] == cat && category[1] == "1") { return true } } } } } return false; } function getCookie(name) { var value = "; " + document.cookie; var parts = value.split("; " + name + "="); if (parts.length == 2) return parts.pop().split(";").shift(); } function CookieSettingsUpdated() { setTimeout(function () { HandleCustomScripts(); if (!PageReadyCalled) { onPageReady(); } //update cookie expiry date if (!OABCcookie) { updateOTExpiration(); } //location.reload(); }, 1000); } function updateOTExpiration() { var date = new Date(); //set to 6 months date.setTime(date.getTime() + (180 * 24 * 60 * 60 * 1000)); var expires = "; expires=" + date.toGMTString(); // uncomment the domain portion of this for Production CDN scripts var OABCcookie = getCookie(OABCcookieName); document.cookie = OABCcookieName + "=" + OABCcookie + expires + ";path=/; Samesite=Lax;" //domain=" + domain + ";"; } function HandleCustomScripts() { HandleYoutubeScript(); HandleSoundCloudScript(); HandleIframes(); } function HandleYoutubeScript() { var mobile = false; var isVideosAllowed = optanonCategoryEnabled("OptanonConsent", "C0004"); $('a[href*="youtube.com/watch"]').addClass("d-none"); if (isVideosAllowed) { $(".video-prompt").remove(); $('a[href*="youtube.com/watch"]').removeClass("scripted"); page_ready_embedded_spotlight(); } else { $(".video-wrap").remove(); $('a[href*="youtube.com/watch"]').removeClass("replaced"); document.querySelectorAll('main a[href*="youtube.com/watch"]').forEach(function (video) { if (!video.classList.contains('scripted')) { video.classList.add('scripted'); var objectToWrap = video; var newTagName = "div"; var newWrapperTag = document.createElement(newTagName); objectToWrap.parentNode.insertBefore(newWrapperTag, objectToWrap); newWrapperTag.appendChild(objectToWrap); newWrapperTag.classList.add("scripted-video"); var markup = '<span class="c-prompt">You need to consent to targeting cookies to load this media </span><a class="optanon-toggle-display btn btn-default" href="#">Review Cookie Settings</a>' var node = document.createElement("span"); node.innerHTML = markup; node.classList.add("c-prompt-box-wrapper"); video.parentNode.appendChild(node); } }); } } function HandleSoundCloudScript() { var isSoundCloudAllowed = optanonCategoryEnabled("OptanonConsent", "C0004"); $('a[href*="soundcloud.com/user"]').addClass("d-none"); if (isSoundCloudAllowed) { $(".video-prompt").remove(); updateSoundCloudLinks(); } else { $(".sc-wrap").remove(); document.querySelectorAll('main a[href*="soundcloud.com/user"]').forEach(function (video) { if (!video.classList.contains('scripted')) { video.classList.add('scripted'); var objectToWrap = video; var newTagName = "div"; var newWrapperTag = document.createElement(newTagName); objectToWrap.parentNode.insertBefore(newWrapperTag, objectToWrap); newWrapperTag.appendChild(objectToWrap); newWrapperTag.classList.add("scripted-video"); var markup = '<span class="c-prompt">You need to consent to targeting cookies to load this media </span><a class="optanon-toggle-display btn btn-default" href="#">Review Cookie Settings</a>' var node = document.createElement("span"); node.innerHTML = markup; node.classList.add("c-prompt-box-wrapper"); video.parentNode.appendChild(node); } }); } } var wrapIframes = true; function proccessFrame(frame, category) { isAllowed = optanonCategoryEnabled("OptanonConsent", category.toUpperCase()); if (!frame.classList.contains('tableauViz')) { if ((frame.src.indexOf("recaptcha") > -1) || !frame.src) { return; } } if (wrapIframes) { var objectToWrap = frame; var newTagName = "div"; var newWrapperTag = document.createElement(newTagName); objectToWrap.parentNode.insertBefore(newWrapperTag, objectToWrap); newWrapperTag.appendChild(objectToWrap); newWrapperTag.classList.add("iframe-box"); } if (isAllowed) { var cBoxes = Array.from(document.querySelectorAll(".no-" + category)); for (var c = 0; c < cBoxes.length; c++) { cBoxes[c].classList.remove("no-" + category); } } else { var nextSiblingClassName = ""; if (frame.nextSibling) { if (frame.nextSibling.nextElementSibling && frame.nextSibling.nextElementSibling) { nextSiblingClassName = frame.nextSibling.nextElementSibling.className; } } var cookieType = "targeting"; if (category == "c0003") { cookieType = "functional" } if (nextSiblingClassName == "") { var markup = '<span class="c-prompt">You need to consent to ' + cookieType + ' cookies to load this media </span> <a class="optanon-toggle-display btn btn-default" href="#">Review Cookie Settings</a>' var node = document.createElement("span"); node.innerHTML = markup; node.classList.add("c-prompt-box"); frame.parentNode.appendChild(node); } frame.parentNode.classList.add("no-" + category); } } function HandleIframes() { var iFrames = Array.from(document.querySelectorAll(".standard-content iframe")); for (var f = 0; f < iFrames.length; f++) { if (iFrames[f].classList.contains('tableauViz')) { console.log('003'); proccessFrame(iFrames[f], 'c0003'); } else { console.log('004'); proccessFrame(iFrames[f], 'c0004'); } }//end for wrapIframes = false; } function hasClass(elem, className) { return elem.className.split(' ').indexOf(className) > -1; } </script> <!-- OneTrust Cookies Consent Notice end --> <!-- Google Tag Manager --> <script> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.setAttribute('class','optanon-category-C0001');j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-56MTJRS'); </script> <!-- End Google Tag Manager --> <meta charset="UTF-8"> <meta http-equiv="X-UA-Compatible" content="IE=Edge"> <script> var contentAttr = ""; if ((/iPad|iPod/.test(navigator.platform) || (navigator.platform === 'MacIntel' && navigator.maxTouchPoints > 1))) { //Add new meta tag in head contentAttr = "viewport-fit=cover"; } else { //Add old meta tag which we already have contentAttr = "width=device-width, maximum-scale=1"; } var link = document.createElement('meta'); link.setAttribute('name', 'viewport'); link.content = contentAttr; document.getElementsByTagName('head')[0].appendChild(link); </script> <link rel="apple-touch-icon" sizes="180x180" href="/ResourcePackages/RSA/Theme/css/favicon/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="192x192" href="/ResourcePackages/RSA/Theme/css/favicon/android-chrome-192x192.png"> <link rel="icon" type="image/png" sizes="512x512" href="/ResourcePackages/RSA/Theme/css/favicon/android-chrome-512x512.png"> <link rel="icon" type="image/png" sizes="32x32" href="/ResourcePackages/RSA/Theme/css/favicon/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="/ResourcePackages/RSA/Theme/css/favicon/favicon-16x16.png"> <link rel="icon" type="image/x-icon" sizes="16x16" href="/ResourcePackages/RSA/Theme/css/favicon/favicon.ico"> <link rel="manifest" href="/ResourcePackages/RSA/Theme/css/favicon/site.webmanifest"> <meta name="msapplication-TileImage" content="/ResourcePackages/RSA/Theme/css/favicon/mstile-70x70.png"> <meta name="msapplication-TileImage" content="/ResourcePackages/RSA/Theme/css/favicon/ms-icon-144x144.png"> <meta name="msapplication-TileImage" content="/ResourcePackages/RSA/Theme/css/favicon/mstile-150x150.png"> <meta name="msapplication-TileImage" content="/ResourcePackages/RSA/Theme/css/favicon/mstile-310x150.png"> <meta name="msapplication-TileImage" content="/ResourcePackages/RSA/Theme/css/favicon/mstile-310x310.png"> <link rel="mask-icon" href="/ResourcePackages/RSA/Theme/css/favicon/safari-pinned-tab.svg" color="black"> <title> Customer charter </title> <link href="/ResourcePackages/RSA/Theme/css/gulp_default.min.css" rel="stylesheet" type="text/css" /> <script> var $buoop = { required: { e: -2, f: -2, o: -2, s: -2, c: -2 }, insecure: true, api: 2021.09 }; function $buo_f() { var e = document.createElement("script"); e.src = "//browser-update.org/update.min.js"; document.body.appendChild(e); }; try { document.addEventListener("DOMContentLoaded", $buo_f, false) } catch (e) { window.attachEvent("onload", $buo_f) } </script> <script> /*! * enquire.js v2.1.6 - Awesome Media Queries in JavaScript * Copyright (c) 2017 Nick Williams - http://wicky.nillia.ms/enquire.js * License: MIT */ !function (a) { if ("object" == typeof exports && "undefined" != typeof module) module.exports = a(); else if ("function" == typeof define && define.amd) define([], a); else { var b; b = "undefined" != typeof window ? window : "undefined" != typeof global ? global : "undefined" != typeof self ? self : this, b.enquire = a() } }(function () { return function a(b, c, d) { function e(g, h) { if (!c[g]) { if (!b[g]) { var i = "function" == typeof require && require; if (!h && i) return i(g, !0); if (f) return f(g, !0); var j = new Error("Cannot find module '" + g + "'"); throw j.code = "MODULE_NOT_FOUND", j } var k = c[g] = { exports: {} }; b[g][0].call(k.exports, function (a) { var c = b[g][1][a]; return e(c ? c : a) }, k, k.exports, a, b, c, d) } return c[g].exports } for (var f = "function" == typeof require && require, g = 0; g < d.length; g++)e(d[g]); return e }({ 1: [function (a, b, c) { function d(a, b) { this.query = a, this.isUnconditional = b, this.handlers = [], this.mql = window.matchMedia(a); var c = this; this.listener = function (a) { c.mql = a.currentTarget || a, c.assess() }, this.mql.addListener(this.listener) } var e = a(3), f = a(4).each; d.prototype = { constuctor: d, addHandler: function (a) { var b = new e(a); this.handlers.push(b), this.matches() && b.on() }, removeHandler: function (a) { var b = this.handlers; f(b, function (c, d) { if (c.equals(a)) return c.destroy(), !b.splice(d, 1) }) }, matches: function () { return this.mql.matches || this.isUnconditional }, clear: function () { f(this.handlers, function (a) { a.destroy() }), this.mql.removeListener(this.listener), this.handlers.length = 0 }, assess: function () { var a = this.matches() ? "on" : "off"; f(this.handlers, function (b) { b[a]() }) } }, b.exports = d }, { 3: 3, 4: 4 }], 2: [function (a, b, c) { function d() { if (!window.matchMedia) throw new Error("matchMedia not present, legacy browsers require a polyfill"); this.queries = {}, this.browserIsIncapable = !window.matchMedia("only all").matches } var e = a(1), f = a(4), g = f.each, h = f.isFunction, i = f.isArray; d.prototype = { constructor: d, register: function (a, b, c) { var d = this.queries, f = c && this.browserIsIncapable; return d[a] || (d[a] = new e(a, f)), h(b) && (b = { match: b }), i(b) || (b = [b]), g(b, function (b) { h(b) && (b = { match: b }), d[a].addHandler(b) }), this }, unregister: function (a, b) { var c = this.queries[a]; return c && (b ? c.removeHandler(b) : (c.clear(), delete this.queries[a])), this } }, b.exports = d }, { 1: 1, 4: 4 }], 3: [function (a, b, c) { function d(a) { this.options = a, !a.deferSetup && this.setup() } d.prototype = { constructor: d, setup: function () { this.options.setup && this.options.setup(), this.initialised = !0 }, on: function () { !this.initialised && this.setup(), this.options.match && this.options.match() }, off: function () { this.options.unmatch && this.options.unmatch() }, destroy: function () { this.options.destroy ? this.options.destroy() : this.off() }, equals: function (a) { return this.options === a || this.options.match === a } }, b.exports = d }, {}], 4: [function (a, b, c) { function d(a, b) { var c = 0, d = a.length; for (c; c < d && b(a[c], c) !== !1; c++); } function e(a) { return "[object Array]" === Object.prototype.toString.apply(a) } function f(a) { return "function" == typeof a } b.exports = { isFunction: f, isArray: e, each: d } }, {}], 5: [function (a, b, c) { var d = a(2); b.exports = new d }, { 2: 2 }] }, {}, [5])(5) }); </script> <script> /*! lazysizes - v5.2.2 */ !function (e) { var t = function (u, D, f) { "use strict"; var k, H; if (function () { var e; var t = { lazyClass: "lazyload", loadedClass: "lazyloaded", loadingClass: "lazyloading", preloadClass: "lazypreload", errorClass: "lazyerror", autosizesClass: "lazyautosizes", srcAttr: "data-src", srcsetAttr: "data-srcset", sizesAttr: "data-sizes", minSize: 40, customMedia: {}, init: true, expFactor: 1.5, hFac: .8, loadMode: 2, loadHidden: true, ricTimeout: 0, throttleDelay: 125 }; H = u.lazySizesConfig || u.lazysizesConfig || {}; for (e in t) { if (!(e in H)) { H[e] = t[e] } } }(), !D || !D.getElementsByClassName) { return { init: function () { }, cfg: H, noSupport: true } } var O = D.documentElement, a = u.HTMLPictureElement, P = "addEventListener", $ = "getAttribute", q = u[P].bind(u), I = u.setTimeout, U = u.requestAnimationFrame || I, l = u.requestIdleCallback, j = /^picture$/i, r = ["load", "error", "lazyincluded", "_lazyloaded"], i = {}, G = Array.prototype.forEach, J = function (e, t) { if (!i[t]) { i[t] = new RegExp("(\\s|^)" + t + "(\\s|$)") } return i[t].test(e[$]("class") || "") && i[t] }, K = function (e, t) { if (!J(e, t)) { e.setAttribute("class", (e[$]("class") || "").trim() + " " + t) } }, Q = function (e, t) { var i; if (i = J(e, t)) { e.setAttribute("class", (e[$]("class") || "").replace(i, " ")) } }, V = function (t, i, e) { var a = e ? P : "removeEventListener"; if (e) { V(t, i) } r.forEach(function (e) { t[a](e, i) }) }, X = function (e, t, i, a, r) { var n = D.createEvent("Event"); if (!i) { i = {} } i.instance = k; n.initEvent(t, !a, !r); n.detail = i; e.dispatchEvent(n); return n }, Y = function (e, t) { var i; if (!a && (i = u.picturefill || H.pf)) { if (t && t.src && !e[$]("srcset")) { e.setAttribute("srcset", t.src) } i({ reevaluate: true, elements: [e] }) } else if (t && t.src) { e.src = t.src } }, Z = function (e, t) { return (getComputedStyle(e, null) || {})[t] }, s = function (e, t, i) { i = i || e.offsetWidth; while (i < H.minSize && t && !e._lazysizesWidth) { i = t.offsetWidth; t = t.parentNode } return i }, ee = function () { var i, a; var t = []; var r = []; var n = t; var s = function () { var e = n; n = t.length ? r : t; i = true; a = false; while (e.length) { e.shift()() } i = false }; var e = function (e, t) { if (i && !t) { e.apply(this, arguments) } else { n.push(e); if (!a) { a = true; (D.hidden ? I : U)(s) } } }; e._lsFlush = s; return e }(), te = function (i, e) { return e ? function () { ee(i) } : function () { var e = this; var t = arguments; ee(function () { i.apply(e, t) }) } }, ie = function (e) { var i; var a = 0; var r = H.throttleDelay; var n = H.ricTimeout; var t = function () { i = false; a = f.now(); e() }; var s = l && n > 49 ? function () { l(t, { timeout: n }); if (n !== H.ricTimeout) { n = H.ricTimeout } } : te(function () { I(t) }, true); return function (e) { var t; if (e = e === true) { n = 33 } if (i) { return } i = true; t = r - (f.now() - a); if (t < 0) { t = 0 } if (e || t < 9) { s() } else { I(s, t) } } }, ae = function (e) { var t, i; var a = 99; var r = function () { t = null; e() }; var n = function () { var e = f.now() - i; if (e < a) { I(n, a - e) } else { (l || r)(r) } }; return function () { i = f.now(); if (!t) { t = I(n, a) } } }, e = function () { var v, m, c, h, e; var y, z, g, p, C, b, A; var n = /^img$/i; var d = /^iframe$/i; var E = "onscroll" in u && !/(gle|ing)bot/.test(navigator.userAgent); var _ = 0; var w = 0; var N = 0; var M = -1; var x = function (e) { N--; if (!e || N < 0 || !e.target) { N = 0 } }; var W = function (e) { if (A == null) { A = Z(D.body, "visibility") == "hidden" } return A || !(Z(e.parentNode, "visibility") == "hidden" && Z(e, "visibility") == "hidden") }; var S = function (e, t) { var i; var a = e; var r = W(e); g -= t; b += t; p -= t; C += t; while (r && (a = a.offsetParent) && a != D.body && a != O) { r = (Z(a, "opacity") || 1) > 0; if (r && Z(a, "overflow") != "visible") { i = a.getBoundingClientRect(); r = C > i.left && p < i.right && b > i.top - 1 && g < i.bottom + 1 } } return r }; var t = function () { var e, t, i, a, r, n, s, l, o, u, f, c; var d = k.elements; if ((h = H.loadMode) && N < 8 && (e = d.length)) { t = 0; M++; for (; t < e; t++) { if (!d[t] || d[t]._lazyRace) { continue } if (!E || k.prematureUnveil && k.prematureUnveil(d[t])) { R(d[t]); continue } if (!(l = d[t][$]("data-expand")) || !(n = l * 1)) { n = w } if (!u) { u = !H.expand || H.expand < 1 ? O.clientHeight > 500 && O.clientWidth > 500 ? 500 : 370 : H.expand; k._defEx = u; f = u * H.expFactor; c = H.hFac; A = null; if (w < f && N < 1 && M > 2 && h > 2 && !D.hidden) { w = f; M = 0 } else if (h > 1 && M > 1 && N < 6) { w = u } else { w = _ } } if (o !== n) { y = innerWidth + n * c; z = innerHeight + n; s = n * -1; o = n } i = d[t].getBoundingClientRect(); if ((b = i.bottom) >= s && (g = i.top) <= z && (C = i.right) >= s * c && (p = i.left) <= y && (b || C || p || g) && (H.loadHidden || W(d[t])) && (m && N < 3 && !l && (h < 3 || M < 4) || S(d[t], n))) { R(d[t]); r = true; if (N > 9) { break } } else if (!r && m && !a && N < 4 && M < 4 && h > 2 && (v[0] || H.preloadAfterLoad) && (v[0] || !l && (b || C || p || g || d[t][$](H.sizesAttr) != "auto"))) { a = v[0] || d[t] } } if (a && !r) { R(a) } } }; var i = ie(t); var B = function (e) { var t = e.target; if (t._lazyCache) { delete t._lazyCache; return } x(e); K(t, H.loadedClass); Q(t, H.loadingClass); V(t, L); X(t, "lazyloaded") }; var a = te(B); var L = function (e) { a({ target: e.target }) }; var T = function (t, i) { try { t.contentWindow.location.replace(i) } catch (e) { t.src = i } }; var F = function (e) { var t; var i = e[$](H.srcsetAttr); if (t = H.customMedia[e[$]("data-media") || e[$]("media")]) { e.setAttribute("media", t) } if (i) { e.setAttribute("srcset", i) } }; var s = te(function (t, e, i, a, r) { var n, s, l, o, u, f; if (!(u = X(t, "lazybeforeunveil", e)).defaultPrevented) { if (a) { if (i) { K(t, H.autosizesClass) } else { t.setAttribute("sizes", a) } } s = t[$](H.srcsetAttr); n = t[$](H.srcAttr); if (r) { l = t.parentNode; o = l && j.test(l.nodeName || "") } f = e.firesLoad || "src" in t && (s || n || o); u = { target: t }; K(t, H.loadingClass); if (f) { clearTimeout(c); c = I(x, 2500); V(t, L, true) } if (o) { G.call(l.getElementsByTagName("source"), F) } if (s) { t.setAttribute("srcset", s) } else if (n && !o) { if (d.test(t.nodeName)) { T(t, n) } else { t.src = n } } if (r && (s || o)) { Y(t, { src: n }) } } if (t._lazyRace) { delete t._lazyRace } Q(t, H.lazyClass); ee(function () { var e = t.complete && t.naturalWidth > 1; if (!f || e) { if (e) { K(t, "ls-is-cached") } B(u); t._lazyCache = true; I(function () { if ("_lazyCache" in t) { delete t._lazyCache } }, 9) } if (t.loading == "lazy") { N-- } }, true) }); var R = function (e) { if (e._lazyRace) { return } var t; var i = n.test(e.nodeName); var a = i && (e[$](H.sizesAttr) || e[$]("sizes")); var r = a == "auto"; if ((r || !m) && i && (e[$]("src") || e.srcset) && !e.complete && !J(e, H.errorClass) && J(e, H.lazyClass)) { return } t = X(e, "lazyunveilread").detail; if (r) { re.updateElem(e, true, e.offsetWidth) } e._lazyRace = true; N++; s(e, t, r, a, i) }; var r = ae(function () { H.loadMode = 3; i() }); var l = function () { if (H.loadMode == 3) { H.loadMode = 2 } r() }; var o = function () { if (m) { return } if (f.now() - e < 999) { I(o, 999); return } m = true; H.loadMode = 3; i(); q("scroll", l, true) }; return { _: function () { e = f.now(); k.elements = D.getElementsByClassName(H.lazyClass); v = D.getElementsByClassName(H.lazyClass + " " + H.preloadClass); q("scroll", i, true); q("resize", i, true); q("pageshow", function (e) { if (e.persisted) { var t = D.querySelectorAll("." + H.loadingClass); if (t.length && t.forEach) { U(function () { t.forEach(function (e) { if (e.complete) { R(e) } }) }) } } }); if (u.MutationObserver) { new MutationObserver(i).observe(O, { childList: true, subtree: true, attributes: true }) } else { O[P]("DOMNodeInserted", i, true); O[P]("DOMAttrModified", i, true); setInterval(i, 999) } q("hashchange", i, true);["focus", "mouseover", "click", "load", "transitionend", "animationend"].forEach(function (e) { D[P](e, i, true) }); if (/d$|^c/.test(D.readyState)) { o() } else { q("load", o); D[P]("DOMContentLoaded", i); I(o, 2e4) } if (k.elements.length) { t(); ee._lsFlush() } else { i() } }, checkElems: i, unveil: R, _aLSL: l } }(), re = function () { var i; var n = te(function (e, t, i, a) { var r, n, s; e._lazysizesWidth = a; a += "px"; e.setAttribute("sizes", a); if (j.test(t.nodeName || "")) { r = t.getElementsByTagName("source"); for (n = 0, s = r.length; n < s; n++) { r[n].setAttribute("sizes", a) } } if (!i.detail.dataAttr) { Y(e, i.detail) } }); var a = function (e, t, i) { var a; var r = e.parentNode; if (r) { i = s(e, r, i); a = X(e, "lazybeforesizes", { width: i, dataAttr: !!t }); if (!a.defaultPrevented) { i = a.detail.width; if (i && i !== e._lazysizesWidth) { n(e, r, a, i) } } } }; var e = function () { var e; var t = i.length; if (t) { e = 0; for (; e < t; e++) { a(i[e]) } } }; var t = ae(e); return { _: function () { i = D.getElementsByClassName(H.autosizesClass); q("resize", t) }, checkElems: t, updateElem: a } }(), t = function () { if (!t.i && D.getElementsByClassName) { t.i = true; re._(); e._() } }; return I(function () { H.init && t() }), k = { cfg: H, autoSizer: re, loader: e, init: t, uP: Y, aC: K, rC: Q, hC: J, fire: X, gW: s, rAF: ee } }(e, e.document, Date); e.lazySizes = t, "object" == typeof module && module.exports && (module.exports = t) }("undefined" != typeof window ? window : {}); </script> <meta property="og:title" content="Customer charter" /><meta property="og:description" content="One of the key goals of the Road Safety Authority is to deliver the best quality and most friendly service possible to our customers. " /><meta property="og:url" content="https://www.rsa.ie/customer-charter" /><meta property="og:type" content="website" /><meta property="og:site_name" content="RSA Prod CD" /><meta name="Generator" content="Sitefinity 13.3.7648.0 PU" /><link rel="canonical" href="https://www.rsa.ie/customer-charter" /><meta property="twitter:card" content="summary_large_image" /><meta property="twitter:title" content="Customer charter" /><meta property="twitter:description" content="One of the key goals of the Road Safety Authority is to deliver the best quality and most friendly service possible to our customers. " /><meta property="twitter:url" content="https://www.rsa.ie/customer-charter" /><meta name="description" content="One of the key goals of the Road Safety Authority is to deliver the best quality and most friendly service possible to our customers. " /></head> <body style="margin:0;padding:0;"> <!-- Google Tag Manager (noscript) --> <noscript> <iframe data-src="https://www.googletagmanager.com/ns.html?id=GTM-56MTJRS" class="optanon-category-C0001" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <!-- End Google Tag Manager (noscript) --> <a href="#main-content" class="sr-only sr-only-focusable skip-content">Skip to Content</a> <noscript> <div id="browser-warning" class="no-print user-warning"> <div class="container"> <p> <i class="glyphicon glyphicon-info-sign"></i>It appears JavaScript is disabled. In order for this website to function correctly you need to enable JavaScript in your browser. </p> </div> </div> </noscript> <div id="rsa-theme"> <div class="pillarless"> <aside class="notices" role="alertdialog"> <a href="#" class="close" onclick="noticeSeen()"> <span class="svg-cross-24px"></span> <span class="sr-only">dismiss notification</span> </a> <div class="container"> <p><span>Tip</span> Can't find what you're looking for? Use the website search tool or visit our <a href="/help-support/online-support-centre">Online Support Centre ></a><br></p> <a href="/road-safety/campaigns/severe-weather" class="btn btn-default">Severe Weather Advice</a> <a href="/road-safety/education/secondary/transition-year" class="btn btn-default">New TY Programme</a> </div> </aside> <script type="text/javascript"> var noticeHTML = localStorage.getItem('noticeHTML'); if (noticeHTML == null) { localStorage.setItem('noticeHTML', document.getElementsByClassName('notices')[0].innerHTML); } else if (noticeHTML !== document.getElementsByClassName('notices')[0].innerHTML) { localStorage.setItem('noticeHTML', document.getElementsByClassName('notices')[0].innerHTML); localStorage.removeItem('notice'); } var notice = localStorage.getItem('notice'); if (notice == null) { document.getElementsByClassName('notices')[0].classList.add('active'); } function noticeSeen() { localStorage.setItem('notice', 'true'); document.getElementsByClassName('notices')[0].classList.remove('active'); } </script> <header id="Contentplaceholder1_TB7533EB4051_Col00" class="sf_colsIn megamenu-multi-level" data-sf-element="Header" data-placeholder-label="Non-Searchable Header"> <nav aria-label="Main Menu" class="multi_level_nav default-theme-services service"> <div class="tns_links d-md-none"> <div class="container"> <a href="/services" class="service active">Services</a> <a href="/road-safety">Road Safety</a> </div> </div> <div class="gns_multi_level container"> <div class="row"> <div class="col-sm-2 col-6"> <a href="/" class=""> <img src="/images/default-source/dummy-content/default-album/logo.svg?sfvrsn=2e65bc60_6" alt="RSA" /> </a> </div> <!-- Grid demo navbar --> <div class="navbar navbar-default col-sm-10 col-12" role="navigation" aria-label="Main menu"> <div class="navbar-header d-block d-sm-none" aria-hidden="true"> <button type="button" data-toggle="collapse" data-target=".navbar-collapse-grid" class="navbar-toggle collapsed"> <span class="menu">Menu</span> <span class="menu-close">Close</span> </button> <a href="#" class="search-icon" id="search-header-mobile"> Search </a> </div> <div class="tns_multi_level"> <div class="tns_links"> <a href="/services" class="service active">Services</a> <a href="/road-safety">Road Safety</a> </div> <div class="tns_multi_level_left"> <ul role="menubar" aria-label="top navigation"> <li><a href="/help-support" class="help" role="menuitem">Help</a></li> <li><a href="/shop" class="shop" role="menuitem">Shop</a></li> <li><a href="/myroadsafety-login" class="my-road-safety" role="menuitem">MyRoadSafety</a></li> <!--Search--> <li> <a href="#" class="search-icon" id="header-search"> Search </a> </li> </ul> </div> </div> <div class="navbar-collapse-grid navbar-collapse collapse d-sm-block"> <ul class="nav navbar-nav" role="menubar"> <li class="dropdown"> <a href="#" data-display="static" data-toggle="dropdown" class="dropdown-toggle plus-icon " role="menuitem" aria-haspopup="true" aria-expanded="false">Learner Drivers</a> <div class="dropdown-menu" aria-hidden="true"> <div class="container"> <div class="row"> <div class="col-sm-3 left-content"> <span class="h3">Learner Drivers</span> <p>What you need to know about learning to drive in Ireland, from learning the rules of the road to taking your theory test, applying for a learner permit and taking your driving test. </p> <a href="/services/learner-drivers" class="btn btn-default">View this section</a> <ul class="link-list"> <li><a href="https://myroadsafety.rsa.ie" class="link-list-item external-link">MyRoadSafety.ie</a></li> <li><a href="https://rsa.powerappsportals.com/Driving-Test-Waiting-Time-Estimator/" class="link-list-item external-link">Driving test waiting time estimator</a></li> </ul> </div> <div class="col-sm-9 right-menu"> <div class="row"> <div class="col-sm-4"> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/learner-drivers">Overview</a> </li> <li tabindex="-1"><a href="/services/learner-drivers/types-of-licences" role="menuitem"><span>Types of licences</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/get-qualified" role="menuitem"><span>Get qualified</span></a></li> <li tabindex="-1" class="dropdown"> <a href="/services/learner-drivers/theory-test" role="menuitem"><span>Theory test</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/learner-drivers/theory-test">Overview</a> </li> <li tabindex="-1"><a href="/services/learner-drivers/theory-test/what-it-is" role="menuitem"><span>What it is</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/theory-test/how-to-apply" role="menuitem"><span>How to apply</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/theory-test/theory-test-faqs" role="menuitem"><span>Theory test FAQs</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/theory-test/theory-test-revision-material" role="menuitem"><span>Revision material</span></a></li> </ul> </li> <li tabindex="-1" class="dropdown"> <a href="/services/learner-drivers/learner-permit" role="menuitem"><span>Learner permit</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/learner-drivers/learner-permit">Overview</a> </li> <li tabindex="-1"><a href="/services/learner-drivers/learner-permit/what-it-is" role="menuitem"><span>What it is</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/learner-permit/apply-for-your-first-permit" role="menuitem"><span>Apply for your first permit</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/learner-permit/manage-your-permit" role="menuitem"><span>Manage your permit</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/learner-permit/unaccompanied-drivers" role="menuitem"><span>Unaccompanied drivers</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/learner-permit/the-6-months-rule" role="menuitem"><span>The 6-months rule</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/learner-permit/penalty-points" role="menuitem"><span>Penalty points</span></a></li> </ul> </li> <li tabindex="-1" class="dropdown"> <a href="/services/learner-drivers/driving-lessons" role="menuitem"><span>Driving lessons</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/learner-drivers/driving-lessons">Overview</a> </li> <li tabindex="-1"><a href="/services/learner-drivers/driving-lessons/car-driving-lessons-(edt)" role="menuitem"><span>Car driving lessons (EDT)</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/driving-lessons/motorcycling-lessons-(ibt)" role="menuitem"><span>Motorcycle riding lessons (IBT)</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/driving-lessons/professional-driving-lessons-(cpc)" role="menuitem"><span>Professional driving lessons (CPC)</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/driving-lessons/find-an-instructor" role="menuitem"><span>Find an instructor</span></a></li> </ul> </li> </ul> </div> <div class="col-sm-4"> <ul role="menu"> <li tabindex="-1"><a href="/services/learner-drivers/my-edt-portal" role="menuitem"><span>MyEDT portal</span></a></li> <li tabindex="-1" class="dropdown"> <a href="/services/learner-drivers/the-driving-test" role="menuitem"><span>Driving test</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/learner-drivers/the-driving-test">Overview</a> </li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/how-to-apply" role="menuitem"><span>How to apply for and book a test</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/test-waiting-times" role="menuitem"><span>Test waiting times</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/what-it-is" role="menuitem"><span>Preparing for your test</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/driving-test-eligibility" role="menuitem"><span>Driving test eligibility</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/driving-test-centres" role="menuitem"><span>Where to take the test</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/terms-and-conditions" role="menuitem"><span>Terms and conditions</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/manage-your-booking" role="menuitem"><span>Manage your booking</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/driving-test-vehicles" role="menuitem"><span>Prepare your vehicle</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/after-you-pass-your-test" role="menuitem"><span>After you pass your test</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/repeating-your-test" role="menuitem"><span>Repeating your test</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/disruption-to-tests" role="menuitem"><span>Disruption to tests</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/driving-test-pass-rates" role="menuitem"><span>Test pass rates</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/the-driving-test/faqs" role="menuitem"><span>FAQs</span></a></li> </ul> </li> <li tabindex="-1"><a href="/services/leaner-drivers-penalty-points" role="menuitem"><span>Penalty Points</span></a></li> <li tabindex="-1" class="dropdown"> <a href="/services/learner-drivers/resources" role="menuitem"><span>Resources</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/learner-drivers/resources">Overview</a> </li> <li tabindex="-1"><a href="/services/learner-drivers/resources/rules-of-the-road" role="menuitem"><span>Rules of the Road</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/resources/videos" role="menuitem"><span>Learning to drive videos</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/resources/documents" role="menuitem"><span>Documents</span></a></li> </ul> </li> <li tabindex="-1" class="dropdown"> <a href="/services/learner-drivers/faq" role="menuitem"><span>FAQs</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/learner-drivers/faq">Overview</a> </li> <li tabindex="-1"><a href="/services/learner-drivers/faq/faqs-for-car-learner-drivers" role="menuitem"><span>FAQs for car learner drivers</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/faq/faqs-for-motorcycle-learner-drivers" role="menuitem"><span>FAQs for motorcycle learner drivers</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/faq/faqs-for-professional-learner-drivers" role="menuitem"><span>FAQs for professional learner drivers</span></a></li> <li tabindex="-1"><a href="/services/learner-drivers/faq/faqs-about-myroadsafety" role="menuitem"><span>FAQs about MyRoadSafety</span></a></li> </ul> </li> </ul> </div> </div> </div> </div> </div> </div> </li> <li class="dropdown"> <a href="#" data-display="static" data-toggle="dropdown" class="dropdown-toggle plus-icon " role="menuitem" aria-haspopup="true" aria-expanded="false">Licensed Drivers</a> <div class="dropdown-menu" aria-hidden="true"> <div class="container"> <div class="row"> <div class="col-sm-3 left-content"> <span class="h3">Licensed Drivers</span> <p>What you need to know as a licensed driver in Ireland, from applying for and maintaining your driving licence to medical fitness requirements and how penalty points work. </p> <a href="/services/licensed-drivers" class="btn btn-default">View this section</a> <ul class="link-list"> <li><a href="https://ndls.rsa.ie" class="link-list-item external-link">NDLS Online</a></li> <li><a href="https://myroadsafety.rsa.ie/home/login" class="link-list-item external-link">MyRoadSafety</a></li> </ul> </div> <div class="col-sm-9 right-menu"> <div class="row"> <div class="col-sm-4"> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/licensed-drivers">Overview</a> </li> <li tabindex="-1"><a href="/services/licensed-drivers/national-driver-licence-service" role="menuitem"><span>National Driver Licence Service</span></a></li> <li tabindex="-1" class="dropdown"> <a href="/services/licensed-drivers/driving-licence" role="menuitem"><span>Driving licence</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/licensed-drivers/driving-licence">Overview</a> </li> <li tabindex="-1"><a href="/services/licensed-drivers/driving-licence/apply-for-your-first-licence" role="menuitem"><span>Apply for your first licence</span></a></li> <li tabindex="-1"><a href="/services/licensed-drivers/driving-licence/manage-your-licence" role="menuitem"><span>Manage your licence</span></a></li> <li tabindex="-1"><a href="/services/licensed-drivers/driving-licence/novice-drivers" role="menuitem"><span>Novice drivers</span></a></li> <li tabindex="-1"><a href="/services/licensed-drivers/driving-licence/exchange-foreign-licence" role="menuitem"><span>Foreign licences</span></a></li> <li tabindex="-1"><a href="/services/licensed-drivers/driving-licence/driving-abroad" role="menuitem"><span>Driving abroad</span></a></li> </ul> </li> <li tabindex="-1"><a href="/services/licensed-drivers/medical-fitness" role="menuitem"><span>Medical fitness</span></a></li> <li tabindex="-1" class="dropdown"> <a href="/services/licensed-drivers/penalty-points" role="menuitem"><span>Penalty points & disqualifications</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/licensed-drivers/penalty-points">Overview</a> </li> <li tabindex="-1"><a href="/services/licensed-drivers/penalty-points/how-it-works" role="menuitem"><span>How it works</span></a></li> <li tabindex="-1"><a href="/services/licensed-drivers/penalty-points/types-of-offences" role="menuitem"><span>Types of offences</span></a></li> <li tabindex="-1"><a href="/services/licensed-drivers/penalty-points/mutual-recognition-of-disqualifications-ireland-and-uk" role="menuitem"><span>Driver disqualification</span></a></li> <li tabindex="-1"><a href="/services/licensed-drivers/penalty-points/penalty-points-statistics" role="menuitem"><span>Penalty points statistics</span></a></li> </ul> </li> <li tabindex="-1"><a href="/services/licensed-drivers/faqs" role="menuitem"><span>FAQs</span></a></li> </ul> </div> <div class="col-sm-4"> <ul role="menu"> <li tabindex="-1"><a href="/services/licensed-drivers/apply-online" role="menuitem"><span>Apply for your permit or licence online</span></a></li> <li tabindex="-1"><a href="/services/licensed-drivers/apply-in-person" role="menuitem"><span>Apply for your permit or licence at an NDLS centre</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </li> <li class="dropdown"> <a href="#" data-display="static" data-toggle="dropdown" class="dropdown-toggle plus-icon " role="menuitem" aria-haspopup="true" aria-expanded="false">Professional Drivers</a> <div class="dropdown-menu" aria-hidden="true"> <div class="container"> <div class="row"> <div class="col-sm-3 left-content"> <span class="h3">Professional Drivers / CPC</span> <p>What you need to know as a professional driver in Ireland, from getting a Driver CPC card to becoming an Approved Driving Instructor and how the Emergency Services Driving Standard works. </p> <a href="/services/professional-drivers" class="btn btn-default">View this section</a> <ul class="link-list"> <li><a href="https://cpc.rsa.ie/live/CPCDriverportal" class="link-list-item external-link">MyCPC driver portal</a></li> <li><a href="https://digitacho.rsa.ie/" class="link-list-item external-link">Driver tachograph card applications</a></li> <li><a href="https://ccwadi.rsa.ie/Secure/Logbook/ManageLogbooks.aspx" class="link-list-item external-link">ADI logbook record system</a></li> </ul> </div> <div class="col-sm-9 right-menu"> <div class="row"> <div class="col-sm-4"> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/professional-drivers">Overview</a> </li> <li tabindex="-1" class="dropdown"> <a href="/services/professional-drivers/cpc" role="menuitem"><span>CPC</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/professional-drivers/cpc">Overview</a> </li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/what-is-cpc" role="menuitem"><span>What it is</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/become-a-professional-cpc-driver" role="menuitem"><span>Become a professional (CPC) driver</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/find-a-cpc-training-centre" role="menuitem"><span>Find a CPC Training Centre</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/driver-cpc-card" role="menuitem"><span>Manage your driver CPC card</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/cpc-for-established-drivers" role="menuitem"><span>CPC for established drivers</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/foreign-cpc-drivers" role="menuitem"><span>Foreign CPC drivers</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/periodic-training-and-compliance" role="menuitem"><span>Periodic training and compliance</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/mycpc-driver-portal" role="menuitem"><span>MyCPC driver portal</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/regulations-for-driver-cpc" role="menuitem"><span>Regulations for driver CPC</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/cpc/medical-fitness" role="menuitem"><span>Medical fitness</span></a></li> </ul> </li> <li tabindex="-1" class="dropdown"> <a href="/services/professional-drivers/approved-driving-instructor-adi" role="menuitem"><span>ADI</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/professional-drivers/approved-driving-instructor-adi">Overview</a> </li> <li tabindex="-1"><a href="/services/professional-drivers/approved-driving-instructor-adi/become-an-approved-driving-instructor-(adi)" role="menuitem"><span>Become an Approved Driving Instructor (ADI)</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/approved-driving-instructor-adi/initial-basic-training-(ibt)-instructors" role="menuitem"><span>Initial Basic Training (IBT) Instructors</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/approved-driving-instructor-adi/adi-compliance" role="menuitem"><span>ADI compliance & renewals</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/approved-driving-instructor-adi/add-categories-to-your-adi-permit" role="menuitem"><span>Add categories to your ADI permit</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/approved-driving-instructor-adi/edt-portal-for-adis" role="menuitem"><span>EDT portal for ADIs</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/approved-driving-instructor-adi/resources" role="menuitem"><span>Resources</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/approved-driving-instructor-adi/regulations" role="menuitem"><span>Regulations</span></a></li> </ul> </li> <li tabindex="-1" class="dropdown"> <a href="/services/professional-drivers/esds" role="menuitem"><span>ESDS</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/professional-drivers/esds">Overview</a> </li> <li tabindex="-1"><a href="/services/professional-drivers/esds/become-an-esds-driver" role="menuitem"><span>Become an ESDS driver</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/esds/find-an-esds-trainer" role="menuitem"><span>Find an ESDS trainer</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/esds/become-an-esds-trainer" role="menuitem"><span>Become an ESDS trainer</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/esds/resources" role="menuitem"><span>Resources</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/esds/faqs" role="menuitem"><span>FAQs</span></a></li> </ul> </li> <li tabindex="-1" class="dropdown"> <a href="/services/professional-drivers/tachographs-information" role="menuitem"><span>Tachographs</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/professional-drivers/tachographs-information">Overview</a> </li> <li tabindex="-1"><a href="/services/business-operators/posting-of-drivers" role="menuitem"><span>Posting of drivers</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/tachographs-information/driver-tachograph" role="menuitem"><span>Driver tachograph</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/tachographs-information/company-tachograph" role="menuitem"><span>Company tachograph</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/tachographs-information/workshop-tachograph" role="menuitem"><span>Workshop tachograph</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/tachographs-information/tachograph-equipment" role="menuitem"><span>Tachograph equipment</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/tachographs-information/exemptions" role="menuitem"><span>Exemptions</span></a></li> <li tabindex="-1"><a href="/services/professional-drivers/tachographs-information/smart-tachograph-2" role="menuitem"><span>Smart tachograph 2</span></a></li> </ul> </li> <li tabindex="-1"><a href="/services/professional-drivers/posting-of-drivers" role="menuitem"><span>Posting of drivers</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </li> <li class="dropdown"> <a href="#" data-display="static" data-toggle="dropdown" class="dropdown-toggle plus-icon " role="menuitem" aria-haspopup="true" aria-expanded="false">Vehicle Owners</a> <div class="dropdown-menu" aria-hidden="true"> <div class="container"> <div class="row"> <div class="col-sm-3 left-content"> <span class="h3">Vehicle Owners</span> <p>What you need to know as a vehicle owner in Ireland, from road safety tests (NCT, CVRT and ADR) to replacing missing documents, vehicle safety recalls and commercial vehicle legislation. </p> <a href="/services/vehicle-owners" class="btn btn-default">View this section</a> <ul class="link-list"> <li><a href="https://www.motortax.ie/OMT/" class="link-list-item external-link">Motortax.ie</a></li> <li><a href="https://www.ncts.ie/" class="link-list-item external-link">NCT.ie</a></li> <li><a href="https://www.cvrt.ie/en/Pages/default.aspx" class="link-list-item external-link">CVRT.ie</a></li> </ul> </div> <div class="col-sm-9 right-menu"> <div class="row"> <div class="col-sm-4"> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/vehicle-owners">Overview</a> </li> <li tabindex="-1"><a href="/services/vehicle-owners/vehicle-categories" role="menuitem"><span>Vehicle categories</span></a></li> <li tabindex="-1" class="dropdown"> <a href="/services/vehicle-owners/national-car-test-(nct)" role="menuitem"><span>National Car Test (NCT)</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/vehicle-owners/national-car-test-(nct)">Overview</a> </li> <li tabindex="-1"><a href="/services/vehicle-owners/national-car-test-(nct)/about-the-national-car-test-(nct)" role="menuitem"><span>About the NCT</span></a></li> <li tabindex="-1"><a href="/services/vehicle-owners/national-car-test-(nct)/nct-statistics-and-annual-reviews" role="menuitem"><span>NCT statistics and annual reviews</span></a></li> </ul> </li> <li tabindex="-1"><a href="/services/vehicle-owners/commercial-vehicle-roadworthiness-test-(cvrt)" role="menuitem"><span>Commercial Vehicle Roadworthiness Test (CVRT)</span></a></li> <li tabindex="-1"><a href="/services/vehicle-owners/hazardous-goods-vehicle" role="menuitem"><span>Hazardous Goods Vehicle Test (ADR)</span></a></li> <li tabindex="-1"><a href="/services/vehicle-owners/automotive-market-surveillance-authority-(amsa)" role="menuitem"><span>Automotive Market Surveillance Authority (AMSA)</span></a></li> </ul> </div> <div class="col-sm-4"> <ul role="menu"> <li tabindex="-1"><a href="/services/vehicle-owners/replacement-documents" role="menuitem"><span> Replacement vehicle documents </span></a></li> <li tabindex="-1"><a href="/services/vehicle-owners/commercial-vehicle-legislation" role="menuitem"><span>Commercial vehicle legislation</span></a></li> <li tabindex="-1"><a href="/services/vehicle-owners/resources" role="menuitem"><span>Resources</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </li> <li class="dropdown"> <a href="#" data-display="static" data-toggle="dropdown" class="dropdown-toggle plus-icon " role="menuitem" aria-haspopup="true" aria-expanded="false">Business Operators</a> <div class="dropdown-menu" aria-hidden="true"> <div class="container"> <div class="row"> <div class="col-sm-3 left-content"> <span class="h3">Business Operators</span> <p>What you need to know as a business operator with vehicles in Ireland, from operator licensing and vehicle maintenance to tachographs and road haulage enforcement. </p> <a href="/services/business-operators" class="btn btn-default">View this section</a> <ul class="link-list"> <li><a href="https://www.cvrt.ie/" class="link-list-item external-link">CVRT.ie</a></li> <li><a href="https://operator.cvrt.ie/" class="link-list-item external-link">CVRT operator portal</a></li> <li><a href="https://digitacho.rsa.ie/ApplyForCompanyCard.aspx" class="link-list-item external-link">Company tacho card applications</a></li> </ul> </div> <div class="col-sm-9 right-menu"> <div class="row"> <div class="col-sm-4"> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/business-operators">Overview</a> </li> <li tabindex="-1" class="dropdown"> <a href="/services/business-operators/maintaining-your-vehicles" role="menuitem"><span>Maintaining your vehicles</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/business-operators/maintaining-your-vehicles">Overview</a> </li> <li tabindex="-1"><a href="/services/business-operators/maintaining-your-vehicles/vehicle-safety-checks" role="menuitem"><span>Vehicle safety checks</span></a></li> <li tabindex="-1"><a href="/services/business-operators/maintaining-your-vehicles/book-a-commercial-vehicle-roadworthiness-test-(cvrt)" role="menuitem"><span>Book a CVRT</span></a></li> <li tabindex="-1"><a href="/services/business-operators/maintaining-your-vehicles/commercial-vehicle-operator-risk-indicator-(cvori)" role="menuitem"><span>Commercial Vehicle Operator Risk Indicator (CVORI)  </span></a></li> <li tabindex="-1"><a href="/services/business-operators/maintaining-your-vehicles/self-declaration" role="menuitem"><span>Self-declaration</span></a></li> <li tabindex="-1"><a href="/services/business-operators/maintaining-your-vehicles/permits" role="menuitem"><span>Permits</span></a></li> </ul> </li> <li tabindex="-1"><a href="/services/business-operators/road-transport-operator-license" role="menuitem"><span>Road transport operator licence</span></a></li> <li tabindex="-1"><a href="/services/business-operators/tachographs" role="menuitem"><span>Tachographs</span></a></li> <li tabindex="-1" class="dropdown"> <a href="/services/business-operators/road-haulage-enforcement" role="menuitem"><span>Road haulage enforcement</span></a> <ul role="menu"> <li class="overview-link-mobile"> <a tabindex="0" role="menuitem" href="/services/business-operators/road-haulage-enforcement">Overview</a> </li> <li tabindex="-1"><a href="/services/business-operators/road-haulage-enforcement/enforcement" role="menuitem"><span>Enforcement</span></a></li> <li tabindex="-1"><a href="/services/business-operators/road-haulage-enforcement/prosecutions" role="menuitem"><span>Prosecutions</span></a></li> </ul> </li> <li tabindex="-1"><a href="/services/business-operators/hazardous-goods-vehicle-(adr)" role="menuitem"><span>Hazardous goods vehicles (ADR)</span></a></li> </ul> </div> <div class="col-sm-4"> <ul role="menu"> <li tabindex="-1"><a href="/services/business-operators/end-of-series-vehicles" role="menuitem"><span>End-of-series vehicles</span></a></li> <li tabindex="-1"><a href="/services/business-operators/resources" role="menuitem"><span>Resources</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <div class="global-search"> <div class="container"> <div class="row"> <div class="form-group sf-search-input-wrapper" role="search"> <input type="search" title="Search input" placeholder="Search.." id="91ab7cdb-8ce0-48cd-a079-6346caf782e6" onblur="sanitizeSeachBox();" class="form-control" aria-autocomplete="both" aria-describedby='SearchInfo-1' /> <button type="button" class="search-icon" id="62760358-0820-4e7f-92a3-340c3954a6aa" ><span class="sr-only">Search Button</span></button> <span id='SearchInfo-1' aria-hidden="true" hidden>When autocomplete results are available use up and down arrows to review and enter to select.</span> </div> </div> </div> <input type="hidden" data-sf-role="resultsUrl" value="/search" /> <input type="hidden" data-sf-role="indexCatalogue" value="general-search" /> <input type="hidden" data-sf-role="wordsMode" value="AllWords" /> <input type="hidden" data-sf-role="disableSuggestions" value='true' /> <input type="hidden" data-sf-role="minSuggestionLength" value="3" /> <input type="hidden" data-sf-role="suggestionFields" value="Title,Content" /> <input type="hidden" data-sf-role="language" value="en" /> <input type="hidden" data-sf-role="siteId" value="abe45518-269d-4e4f-91b7-b4ae2e444978" /> <input type="hidden" data-sf-role="suggestionsRoute" value="/restapi/search/suggestions" /> <input type="hidden" data-sf-role="searchTextBoxId" value='#91ab7cdb-8ce0-48cd-a079-6346caf782e6' /> <input type="hidden" data-sf-role="searchButtonId" value='#62760358-0820-4e7f-92a3-340c3954a6aa' /> <script> function sanitizeSeachBox() { document.querySelectorAll('input[type="search"]').forEach(e => { e.value = e.value.replace('“', '"').replace('”', '"').replace('“', '"').replace('”', '"'); }); } </script> </div> </nav> </header><span id="main-content"></span> <main id="Contentplaceholder1_TB7533EB4006_Col00" class="sf_colsIn" data-sf-element="Main" data-placeholder-label="Main Content"> <nav aria-label="breadcrumb" class="breadcrumb"> <div class="container"> <ol> <li><a href="/">Services </a></li> <li aria-current="page">Customer charter</li> </ol> </div> </nav><div id="Contentplaceholder1_T8574D4DF002_Col00" class="sf_colsIn left-overflow" data-sf-element="Div" data-placeholder-label="Div"><div id="Contentplaceholder1_T8574D4DF003_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="Contentplaceholder1_T8574D4DF004_Col00" class="sf_colsIn col-sm-3 left-nav" data-sf-element="Column 1" data-placeholder-label="Left Navigation"> <nav aria-labelledby="leftSidebarNavigation"> <span id="leftSidebarNavigation" class="sidebar-title">Customer charter</span> <ul class="left-sidebar-nav"> </ul> </nav> </div> <div id="Contentplaceholder1_T8574D4DF004_Col01" class="sf_colsIn col-sm-9 right-nav pl-sm-6" data-sf-element="Column 2" data-placeholder-label="Content"><article id="Contentplaceholder1_T7FB30794003_Col00" class="sf_colsIn standard-content" data-sf-element="Article" data-placeholder-label="Article"> <span class="topic"></span> <H1 > Customer charter </H1><h3>Our commitment on service to you, our customer.</h3><p>We will give our customers the best quality and most friendly service possible. A number of goals underpin our customer services.</p> <img src="/images/default-source/cta-card-(450-x-298)/driving_test_results.jpg?sfvrsn=bba4096b_3" title="driving_test_results" alt="" /> <h3>The RSA Customer Charter</h3><p>Read about our service commitment to you and how you can make a complaint if you are not happy. </p><a href="/docs/default-source/about/rsa-customer-charter.pdf?sfvrsn=db5c304a_3" class="btn btn-default" target="_blank">Download the RSA Customer Charter</a><hr><p> </p> </article> <div id="Contentplaceholder1_T7FB30794005_Col00" class="sf_colsIn" data-sf-element="Div" data-placeholder-label="Non-Searchable Div"><div id="feedback-form" class="feedback"> <span class="title">Did you find this information useful?</span> <a href="#" id="feedback-yes" onclick="document.getElementById('feedback-form').style.display = 'none'; document.getElementById('feedback-thank-you').style.display = ''; return false;" class="btn btn-gray">Yes</a> <a href="#" id="feedback-no" onclick="document.getElementById('feedback-form').style.display = 'none';document.getElementById('feedback-help').style.display = ''; return false;" class="btn btn-gray">No</a> </div> <div id="feedback-thank-you" class="feedback thank-you" style="display:none;"> <span class="title">Thank you for your feedback.</span> </div> <div id="feedback-help" class="feedback help-us" style="display:none;"> <span class="title">Thank you for your feedback.</span> <p>Have you tried our help section?</p> <a href="/help-support/online-support-centre" class="btn btn-gray">Visit our Online Support Centre</a> </div> </div> </div> </div> </div> </div> </main><footer id="Contentplaceholder1_TB7533EB4052_Col00" class="sf_colsIn rs" data-sf-element="Footer" data-placeholder-label="Non-Searchable Footer"><div id="Contentplaceholder1_TB7533EB4014_Col00" class="sf_colsIn dark-section" data-sf-element="Div" data-placeholder-label="Div"><div id="Contentplaceholder1_TB7533EB4016_Col00" class="sf_colsIn dark-section-title-wrapper" data-sf-element="Div" data-placeholder-label="Div"><div id="Contentplaceholder1_TB7533EB4017_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Quicklinks Title"><h2 class="dark-section-title d-md-none">RSA online services</h2> </div> </div> <div id="Contentplaceholder1_TB7533EB4015_Col00" class="sf_colsIn container qlinks" data-sf-element="Div" data-placeholder-label="Quick Links"><h2 class="dark-section-title d-none d-md-block">RSA online services</h2><div id="Contentplaceholder1_TB7533EB4018_Col00" class="sf_colsIn" data-sf-element="Div" data-placeholder-label="Div"><div id="Contentplaceholder1_TB7533EB4019_Col00" class="sf_colsIn row" data-sf-element="Row" data-placeholder-label="Quicklinks Row"> <div class="col-sm-3"> <a class="quick-link" href="https://myroadsafety.rsa.ie/"> <div class="image-wrapper"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/images/default-source/dummy-content/default-album/myroadsafety.jpg" alt="MyRoadSafety" class="lazyload"> </div> <span class="title">MyRoadSafety</span> <p>Easily and safely manage all your driver services, tests, permits and licenses online.</p> </a> </div> <div class="col-sm-3"> <a class="quick-link" href="https://www.theorytest.ie"> <div class="image-wrapper"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/images/default-source/dummy-content/default-album/dtt.jpg" alt="Driver Theory Test" class="lazyload"> </div> <span class="title">Driver Theory Test</span> <p>Book, reschedule or cancel your theory test. Find information about categories of tests available as well as sitting your test online. </p> </a> </div> <div class="col-sm-3"> <a class="quick-link" href="https://ndls.rsa.ie/"> <div class="image-wrapper"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/images/default-source/dummy-content/default-album/ndls.jpg" alt="NDLS" class="lazyload"> </div> <span class="title">NDLS Online</span> <p>Apply for, renew or replace your permit or licence online. Exchange your foreign licence or change your personal details.</p> </a> </div> <div class="col-sm-3"> <a class="quick-link" href="https://ccwdriver.rsa.ie/driver/driverlogin.aspx"> <div class="image-wrapper"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/images/default-source/dummy-content/default-album/edt.jpg" alt="EDT" class="lazyload"> </div> <span class="title">MyEDT</span> <p>View the status of your Essential Driver Training sessions.</p> </a> </div> <div class="col-sm-3"> <a class="quick-link" href="https://www.ncts.ie/"> <div class="image-wrapper"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/images/default-source/dummy-content/default-album/ncts.jpg" alt="NCTS" class="lazyload"> </div> <span class="title">NCT</span> <p>Check NCT due date, book or manage your car test online.</p> </a> </div> <div class="col-sm-3"> <a class="quick-link" href="https://www.cvrt.ie/"> <div class="image-wrapper"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/images/default-source/dummy-content/default-album/cvrt.jpg" alt="CVRT" class="lazyload"> </div> <span class="title">CVRT.ie</span> <p>Book CVR tests for light commercial vehicles (LCV) online, check CRW expiry dates and apply for replacement CRW.</p> </a> </div> <div class="col-sm-3"> <a class="quick-link" href="https://operator.cvrt.ie/"> <div class="image-wrapper"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/images/default-source/dummy-content/default-album/cvrt.jpg" alt="CVRT" class="lazyload"> </div> <span class="title">CVRT Operator Portal</span> <p>Book CVR tests for heavy commercial vehicles (HCV). Submit your self-declaration and assess your operator risk indicator.</p> </a> </div> <div class="col-sm-3"> <a class="quick-link" href="https://digitacho.rsa.ie/"> <div class="image-wrapper"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/images/default-source/dummy-content/default-album/rsa_nd_rgb_40x40px.png" alt="Road Safety Authority" class="lazyload"> </div> <span class="title">Tachograph</span> <p>Apply for, renew, replace or exchange your digital tachograph card. Check application status.</p> </a> </div> </div> </div> </div> </div> <div id="Contentplaceholder1_TB7533EB4021_Col00" class="sf_colsIn container white-section" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="Contentplaceholder1_TB7533EB4022_Col00" class="sf_colsIn col-sm-5 order-last" data-sf-element="Column 1" data-placeholder-label="Footer Logo"> <a href="/road-safety"> <img src="/images/default-source/dummy-content/default-album/logo.svg?sfvrsn=2e65bc60_6" title="Working to Save Lives" alt="RSA" /> </a> <span class="logo-title">Working to Save Lives</span> </div> <div id="Contentplaceholder1_TB7533EB4022_Col01" class="sf_colsIn col-sm-7 order-first" data-sf-element="Column 2" data-placeholder-label="Footer Links"><div class="row" data-sf-element="Row"> <div id="Contentplaceholder1_TB7533EB4023_Col00" class="sf_colsIn col-sm-6 footer-links" data-sf-element="Column 1" data-placeholder-label="Footer Links"> <ul role="menu"> <li> <a href="/about" role="menuitem" class="">About</a> </li> <li> <a href="/contact" role="menuitem" class="">Contact</a> </li> <li> <a href="/news-events" role="menuitem" class="">News & Events</a> </li> <li> <a href="/careers" role="menuitem" class="">Careers</a> </li> </ul> </div> <div id="Contentplaceholder1_TB7533EB4023_Col01" class="sf_colsIn col-sm-6 social-links" data-sf-element="Column 2" data-placeholder-label="Social Links"><span class="social-title">Follow</span> <ul><li><a href="https://twitter.com/RSAIreland" target="_blank" class="svg-twitter-light"><span class="sr-only">Twiiter link</span></a></li><li><a href="https://www.facebook.com/RSAIreland" target="_blank" class="svg-facebook-light"><span class="sr-only">Facebook link</span></a></li><li><a href="https://www.youtube.com/user/RSAIreland" target="_blank" class="svg-youtube-light"><span class="sr-only">Youtube link</span></a></li><li><a href="https://www.instagram.com/rsaireland/" target="_blank" class="svg-Insta-light"><span class="sr-only">Instagram link</span></a></li><li><a href="https://www.snapchat.com/add/rsaireland" target="_blank" class="svg-dribble-light"><span class="sr-only">Dribble link</span></a></li><li><a href="https://ie.linkedin.com/company/road-safety-authority" target="_blank" class="svg-linkedin-light"><span class="sr-only">Linkedin link</span></a></li></ul> </div> </div> </div> </div> </div> <div id="Contentplaceholder1_TB7533EB4024_Col00" class="sf_colsIn tors bottom-bar" data-sf-element="Div" data-placeholder-label="Div"><a href="#" class="btn btn-gray btn-back-to-top">Back to top</a><div id="Contentplaceholder1_TB7533EB4008_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Footer"><div class="row" data-sf-element="Row"> <div id="Contentplaceholder1_TB7533EB4026_Col00" class="sf_colsIn col-sm-2 order-last" data-sf-element="Column 1" data-placeholder-label="Copyright"> <span class="copy-right">© RSA, 2024</span> </div> <div id="Contentplaceholder1_TB7533EB4026_Col01" class="sf_colsIn col-sm-10 order-first" data-sf-element="Column 2" data-placeholder-label="Footer Navigation Links"> <ul role="menu"> <li> <a href="/privacy-policy" role="menuitem" class="">Privacy Policy</a> </li> <li> <a href="#" role="menuitem" class="optanon-toggle-display">Cookie Settings</a> </li> <li> <a href="/disclaimer" role="menuitem" class="">Disclaimer</a> </li> <li> <a href="/accessibility" role="menuitem" class="">Accessibility</a> </li> <li> <a href="/freedom-of-information" role="menuitem" class="">Freedom of information</a> </li> <li> <a href="/customer-charter" role="menuitem" class="active">Customer charter</a> </li> <li> <a href="/sitemap" role="menuitem" class="">Sitemap</a> </li> </ul> </div> </div> </div> </div> </footer> </div> </div> <script type="text/javascript"> if (typeof (update_page_markup) == "function") { update_page_markup(); } </script> <!-- JS References block--> <!--we can write function name(s) that would be called after loading all js files--> <!----> <script> function populateAccordions() { const accordHeaders = Array.from(document.querySelectorAll(".accordion-layout:not(.wrapped) > .sf_colsIn.card-header")); if (accordHeaders) { accordHeaders.forEach(function (objectToWrap, index) { let wrapperTag = objectToWrap.getElementsByClassName("card-link")[0]; wrapperTag.setAttribute("data-toggle", "collapse"); wrapperTag.setAttribute("data-target", "#collapse" + index); var wrapperObj = objectToWrap.parentNode.parentNode; if (wrapperObj.getAttribute("class").indexOf("default-open") > -1) { if (index == 0) { wrapperTag.setAttribute("aria-expanded", "true"); wrapperTag.classList.remove("collapsed"); } else { wrapperTag.setAttribute("aria-expanded", "false"); } } else { wrapperTag.setAttribute("aria-expanded", "false"); } wrapperTag.setAttribute("aria-controls", "collapse" + index); wrapperTag.setAttribute("id", "heading" + index); }); } const accordBody = Array.from(document.querySelectorAll(".accordion-layout:not(.wrapped) > .card-body")); if (accordBody) { accordBody.forEach(function (objectToWrap, index) { let newWrapperTag = document.createElement("div"); objectToWrap.parentNode.insertBefore(newWrapperTag, objectToWrap); newWrapperTag.appendChild(objectToWrap); newWrapperTag.setAttribute("id", "collapse" + index); var wrapperObj = objectToWrap.parentNode.parentNode.parentNode; if (wrapperObj.getAttribute("class").indexOf("default-open") > -1) { if (index == 0) { newWrapperTag.setAttribute("class", "collapse show"); } else { newWrapperTag.setAttribute("class", "collapse"); } } else { newWrapperTag.setAttribute("class", "collapse"); } newWrapperTag.setAttribute("aria-labelledby", "heading" + index); objectToWrap.parentNode.parentNode.id = objectToWrap.parentNode.parentNode.parentNode.id + index; newWrapperTag.setAttribute("data-parent", "#" + objectToWrap.parentNode.parentNode.id); }); } } const isGulped = false; // Add a script element as a child of the body function initJS() { 'use strict'; //load jQuery //if browser is ie9 or older then returm document.addEventListener if (document.all && !window.atob) { return; } downloadJS("/ResourcePackages/RSA/Theme/js/libman/jquery.min.js", function () { let jqTimer = setInterval(function () { if (window.jQuery) { downloadJS("/ResourcePackages/RSA/Theme/js/gulp_script.min.uglify.js", function() { onPageReady(); });; clearInterval(jqTimer); } }, 50); }); } </script> <!-- JS References deferred loading block--> <script> function makeStickyFooter() { if (document.getElementsByTagName('body')[0].offsetHeight < window.innerHeight) { let calHeight = document.getElementById('wrapper').offsetHeight - document.getElementsByTagName('main')[0].offsetHeight; document.getElementsByTagName('main')[0].setAttribute("style", 'min-height : calc(100vh - ' + calHeight + 'px)'); } } makeStickyFooter(); </script> <script> let es6Supported = true; let mobileSize = 640; let desktop = true; let mobile = false; //this variable will be add from code behind in CMS System const isLiveSite = true; function feature_check() { let str = 'class ?_? extends Array {constructor(j = "a", ...c) {const q = (({u: e}) => {return { [`s${c}`]: Symbol(j) };})({});super(j, q, ...c);}}' + 'new Promise((f) => {const a = function* (){return "{20BB7}".match(/./u)[0].length === 2 || true;};for (let vre of a()) {' + 'const [uw, as, he, re] = [new Set(), new WeakSet(), new Map(), new WeakMap()];break;}f(new Proxy({}, {get: (han, h) => h in han ? han[h] ' + ': "42".repeat(0o10)}));}).then(bi => new ?_?(bi.rd));'; try { eval(str); es6Supported = true; } catch (e) { es6Supported = false; console.warn('Your browser does not support ES6!'); } } //feature_check(); function downloadJS(scriptSrc, callback) { 'use strict'; let element = document.createElement("script"); element.src = scriptSrc; element.onload = function () { callback(); }; document.body.appendChild(element); } // Check for browser support of event handling capability if (window.addEventListener) { window.addEventListener("load", initJS, false); } else if (window.attachEvent) { window.attachEvent("onload", initJS); } else { window.onload = initJS; } function onPageReady() { enquire.register("screen and (min-width: " + (mobileSize + 1) + "px)", { match: function () { desktop = true; mobile = false; screenChange(); }, unmatch: function () { desktop = false; } }); enquire.register("screen and (max-width: " + mobileSize + "px)", { match: function () { mobile = true; desktop = false; screenChange(); }, unmatch: function () { mobile = false; desktop = true; } }); HandleCustomScripts();//why we need it here ? document.addEventListener('click', function (e) { var hasClass = e.target.className.split(' ').indexOf('optanon-toggle-display') > -1; if (hasClass) { e.preventDefault(); //Show OneTrust banner OneTrust.ToggleInfoDisplay() } }, false); //call page ready from all loaded files if (typeof (page_ready_tab_accordion) == "function") { page_ready_tab_accordion(); } if (typeof (page_ready_megamenu_multi_level) == "function") { page_ready_megamenu_multi_level(); } if (typeof (page_ready_gallery) == "function") { page_ready_gallery(); } if (typeof (page_ready_card_carousel) == "function") { page_ready_card_carousel(); } if (typeof (page_ready_default) == "function") { page_ready_default(); populateAccordions(); } if (typeof (loadAdditionalJs) == "function") { loadAdditionalJs(); } downloadJS("https://s7.addthis.com/js/300/addthis_widget.js#pubid=ra-60780d7d9de950d3", function () { }); PageReadyCalled = true; $('.card-link.car').click(); } function screenChange() { //call screen_change from all loaded files if (typeof (screen_change_tab_accordion) == "function") { screen_change_tab_accordion(); } if (typeof (screen_change_megamenu_multi_level) == "function") { screen_change_megamenu_multi_level(); } if (typeof (screen_change_gallery) == "function") { screen_change_gallery(); } if (typeof (screen_change_card_carousel) == "function") { screen_change_card_carousel(); } if (typeof (screen_change_default) == "function") { screen_change_default(); } makeStickyFooter(); } </script> <!-- health check --> </body> </html>