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menu-level-1"> <ul class="menu"><li class="first expanded menu-mlid-1941"><a href="/about" title="About">About</a><ul class="menu"><li class="first leaf menu-mlid-2471"><a href="/ombuds-team" title="">Our Team</a></li> <li class="leaf menu-mlid-1956"><a href="/ethical-principles" title="Ethical Principals">Ethical Principles</a></li> <li class="last leaf menu-mlid-1981"><a href="/annual-reports" title="Annual Reports">Annual Reports</a></li> </ul></li> <li class="leaf menu-mlid-1986"><a href="/services" title="Services">Services</a></li> <li class="leaf menu-mlid-1991"><a href="/where-do-i-start" title="Where Do I Start?">Where Do I Start?</a></li> <li class="expanded menu-mlid-1916"><a href="/resources" title="Resources">Resources</a><ul class="menu"><li class="first leaf menu-mlid-16716"><a href="/communication-tools">Communication Tools</a></li> <li class="leaf menu-mlid-16721"><a href="/resources-hybridremote-work">Resources for Hybrid/Remote Work</a></li> <li class="last leaf 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class="field-item even"><div class="bg-slider-image" style="background-image:url('https://ombuds.ucsf.edu/sites/g/files/tkssra2661/f/styles/slider_image_right/public/city-behind-greenery_4460x4460.jpg?itok=BSlDBHRd')"></div></div></div></div><div class="group-slider-content field-group-div"><div class="group-slider-inside field-group-div"><div class="field field-name-field-pg-slider-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even">Welcome to the Office of the Ombuds</div></div></div><div class="field field-name-field-pg-slider-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even">The Office of the Ombuds offers a safe, confidential place to discuss UCSF-related issues and explore possibilities for informally addressing concerns. </div></div></div></div></div> </div> </div> </div></div></div></div> </div> </div> </div> </div> <div id="main-wrapper"> <div id="main" class="clearfix"> <div id="content" class="column"> <div class="inside"> <a id="main-content"></a> <div class="tabs"></div> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-1" class="node node-page slider-primary clearfix" about="/home" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="Home" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><h4>The Ombuds will listen; help identify options; make inquiries and make referrals as appropriate; and/or facilitate resolutions in an impartial manner. The Office of the Ombuds supplements and does not replace or substitute formal grievance processes made available by the University. The Office operates within University policy and follows the <a href="https://www.ombudsassociation.org/standards-of-practice-code-of-ethics">International Ombudsman Association Standards of Practice and Code of Ethics</a>: <strong>Confidentiality</strong>, <strong>Impartiality</strong>, <strong>Informality</strong>, and <strong>Independence</strong>. Using the Ombuds conflict resolution services is voluntary. The Office of the Ombuds serves as a resource for all members of the UCSF community (faculty, non-faculty academics, staff, administrators, students, post-doctoral fellows and other trainees, and affiliates). </h4> <h4>Please call to schedule your Zoom, phone, or in-person appointment. To ensure that sensitive Zoom or phone conversations cannot be overheard, please make sure to seek private space to have your visit with an Ombuds, wear earbuds/headphones, and make certain that no one is listening or observing off-screen.</h4> <p> </p> <div class="bg--light-blue featureBox"> <h3>Our Mission</h3> <p>To humanize the experience of working and learning at UCSF by providing a confidential, impartial, informal, and independent problem-solving resource that includes individual consultation, mediation, and group facilitation services to members of the diverse UCSF community predicated on the principles of fairness, equity, and respect.</p> </div> </div></div></div> <div class="paragraphs-items paragraphs-items-field-paragraph-sections paragraphs-items-field-paragraph-sections-full paragraphs-items-full"> <div class="field field-name-field-paragraph-sections field-type-paragraphs field-label-hidden"><div class="field-items"><div class="field-item even"><div class="entity entity-paragraphs-item paragraphs-item-blockreferences"> <div class="content"> <div class="field field-name-field-pg-blockref-blockref field-type-blockreference field-label-hidden"><div class="field-items"><div class="field-item even"><div id="block-block-6" class="block block-block"> <div class="content"> <div class="wysiwyg_featured_content blue-background"> <h3>Confidentiality</h3> <p>Use of services provided by the Office of the Ombuds is voluntary and confidential. All conversations with the Office of the Ombuds are confidential and off the record. The Office does not create or maintain records for the University. Any notes taken during the course of a case are routinely destroyed on a quarterly basis once the Office determines the case is closed.</p> <p> </p> <p>Communication to the Office does not constitute notice to the University. This includes allegations that may be perceived to be violations of laws, regulations or policies, such as sexual harassment, issues covered by the Whistleblower policy, or incidents subject to reporting under the Clery Act. Because the Ombuds does not function as part of the administration of the University nor as a "Campus security authority" as defined in the Cleary Act, even if the Ombuds becomes aware of such allegations, the Ombuds is not required to report it to the University or to law enforcement.</p> <p> </p> <p>If you would like to put the University on notice regarding a specific situation, the Ombuds can provide you with information about how to do that. Please visit our <a href="/sites/g/files/tkssra2661/f/wysiwyg/UCSF%20Ombuds%20Charter%2012.1.23.pdf" target="_blank">Charter Agreement</a> for more information about the role and practices of the Office.</p> </div> <h4> </h4> </div> </div></div></div></div> </div> </div> </div></div></div></div> </div> </div> </div> </div> </div> </div> </div> <div id="sidebar" class="column"> <div class="sidebar_top"> <div class="region region-sidebar-top"> <div id="block-block-26" class="block block-block"> <div class="content"> <div class="bg--light-gray home-featureBox"> <h2 style="margin-left: 40px;">Confidential.</h2> <h2 style="margin-left: 40px;">Impartial.</h2> <h2 style="margin-left: 40px;">Informal.</h2> <h2 style="margin-left: 40px;">Independent.</h2> </div> </div> </div> </div> </div> <div class="sidebar"> <div class="section"> <div class="region region-sidebar"> <div id="block-block-31" class="block block-block"> <div class="content"> <h4 class="small"><em>"Thank you. It always helps to have impartial feedback from someone with more emotional distance." </em></h4> <p><strong>UCSF Employee</strong></p> </div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="section"> <div class="region region-footer"> <div id="block-block-16" class="block block-block"> <div class="content"> <div class="wysiwyg_twocols layout--70-30"> <div class="wysiwyg_twocols--first bg--transparent"> <h2 style="font-size: 22px; margin-top: 5px; margin-bottom: 5px;">UCSF Office of the Ombuds</h2> <p> </p> <p style="margin:0in"><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">The Office of the Ombuds welcomes everyone, including individuals with disabilities and language needs. </span></span></span></span></em></p> <p style="margin:0in"><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Please let us know </span></span></span></span></em><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">if you would like an accommodation for your meeting.</span></span></span></span></em></p> </div> <div class="wysiwyg_twocols--second bg--transparent"> <p>UCSF Office of the Ombuds<br /> 490 Illinois Street, 6th Floor<br /> San Francisco, CA 94158</p> <p> </p> <p><a href="/contact-us">Contact Us</a> — 8:30am to 5pm.</p> <p>Phone: (415) 502-9600<br /> </p> <p style="margin:0in"> </p> </div> </div> </div> </div> </div> <div class="footer-bottom"> <nav aria-label="Footer Navigation" class="footer--navigation"> <ul> <li><a href="https://www.ucsf.edu/accessibility-resources">Accessibility</a></li> <li><a href="https://www.ucsf.edu/website-privacy-policy">Privacy Policy</a></li> <li><a href="https://websites.ucsf.edu/website-terms-use">Terms of Use </a></li> <li><a href="https://websites.ucsf.edu/azlist">A-Z Website List</a></li> </ul> </nav> <div class="footer--copyright"> <p>© 2024 The Regents of the University of California</p> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> /*<![CDATA[*/ (function() { var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true; sz.src = '//siteimproveanalytics.com/js/siteanalyze_8343.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s); })(); /*]]>*/ </script> </body> </html>