Premium Technical IT Advisory Services

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href = "https://www.suse.com/products/rancher/storage/"> <div> <span>Storage (Longhorn)</span> </div> </a> </div> </div> </li> <li class="dropdown__products-nav-item dropdown__neuvector"> <div class="dropdown__products l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__products-nav-link" href = "https://www.suse.com/products/rancher/security/"> <div> <span>Security (NeuVector)</span> </div> </a> </div> </div> </li> <li class="dropdown__products-nav-item dropdown__observability"> <div class="dropdown__products l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__products-nav-link" href = "https://www.suse.com/solutions/observability/"> <div> <span>Observability</span> </div> </a> </div> </div> </li> <li class="dropdown__products-nav-item dropdown__rancher"> <div class="dropdown__products l-flex l-flex--justify-start 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l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__products-nav-link" href = "https://www.suse.com/products/ai/"> <div> <span>SUSE AI</span> </div> </a> </div> </div> </li> </ul> </div> </div> <div class="col-xs-12"> <a href="https://www.suse.com/products/" id="enterprise-linux-cta" class="c1-btn c1-btn--secondary u-margin-auto"> All Products </a> </div> </div> </div> </div> </div> <div class="outer solutions"> <div class="mnavback"><i class="fa fa-angle-left fa-2x"></i> <span class="goback">Back</span></div> <div class="dropdown"> <div class="container-fluid l-flex l-flex--align-stretch"> <div class="col-xs-12"> <div class="col-sm-4"> <div class="innercol"> <div class="t1-heading-5 dropdown__product-nav-item dropdown__product-nav-item--title u-margin-bottom-small"> Foundational </div> <ul class="dropdown__product-nav"> <li class="dropdown__solutions-nav-item dropdown__linux"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/solutions/linux/"> <img src="https://www.suse.com/assets/img/icons/Linux-one-color.svg" alt="Linux"/> <div> <span>Linux</span> <p> Run your business-critical apps on any environment </p> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__cloud_native"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/solutions/cloud-native/"> <img src="https://www.suse.com/assets/img/icons/Cloud-native-one-color.svg" alt="Cloud Native"/> <div> <span>Cloud Native</span> <p> Kubernetes management and cloud-native solutions </p> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__edge"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/solutions/edge/"> <img src="https://www.suse.com/assets/img/icons/Edge-one-color.svg" alt="Edge"/> <div> <span>Edge</span> <p> Edge computing platform for Telco </p> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__ai"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/solutions/ai/"> <img src="https://www.suse.com/assets/img/icons/AI-one-color.svg" alt="AI"/> <div> <span>AI</span> <p> AI Suite platform and applications </p> </div> </a> </div> </div> </li> </ul> </div> </div> <div class="col-sm-4"> <div class="innercol"> <div class="t1-heading-5 dropdown__product-nav-item dropdown__product-nav-item--title u-margin-bottom-small"> Solutions </div> <ul class="dropdown__product-nav"> <li class="dropdown__solutions-nav-item dropdown__run_sap"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/solutions/run-sap-solutions/"> <div> <span>Run SAP</span> <p> Run & secure cloud and on-prem workloads </p> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__cn"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/solutions/public-cloud/"> <div> <span>Public Cloud</span> <p> Accelerate and innovate across your cloud environment </p> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__observability"> <div 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l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/sector/retail/"> <div> <span>Retail</span> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__tech"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/sector/technology/"> <div> <span>Technology & Software</span> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__federal"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.ranchergovernment.com/"> <div> <span>Federal</span> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__pharma"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/sector/pharma/"> <div> <span>Pharma</span> </div> </a> </div> </div> </li> <li class="dropdown__solutions-nav-item dropdown__energy"> <div class="dropdown__solutions l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__solutions-nav-link" href = "https://www.suse.com/sector/energy/"> <div> <span>Energy</span> </div> </a> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="outer support"> <div class="mnavback"><i class="fa fa-angle-left fa-2x"></i> <span class="goback">Back</span></div> <div class="dropdown"> <div class="container-fluid l-flex l-flex--align-stretch"> <div class="col-xs-12"> <div class="col-sm-4"> <div class="innercol"> <div class="t1-heading-5 dropdown__product-nav-item dropdown__product-nav-item--title u-margin-bottom-small"> Support </div> <ul class="dropdown__product-nav"> <li class="dropdown__support-nav-item dropdown__prod_support"> <div class="dropdown__support l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__support-nav-link" href = "https://scc.suse.com/home"> <div> <span>Product Support</span> <p> SUSE Customer Center </p> </div> </a> </div> </div> </li> <li class="dropdown__support-nav-item dropdown__premium_support"> <div class="dropdown__support l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__support-nav-link" href = "https://www.suse.com/services/premium/"> <div> <span>Premium Support Services</span> <p> Dedicated support services from a premium team </p> </div> </a> </div> </div> </li> <li class="dropdown__support-nav-item dropdown__long_term_support"> <div class="dropdown__support l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__support-nav-link" href = "https://www.suse.com/products/long-term-service-pack-support/"> <div> <span>Long Term Services Support</span> <p> Stay on your existing product version </p> </div> </a> </div> </div> </li> <li class="dropdown__support-nav-item dropdown__renew_subscription"> <div class="dropdown__support l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__support-nav-link" href = "https://www.suse.com/renewals/"> <div> <span>Renew Your Support Subscription</span> <p> Partners with cloud providers </p> </div> </a> </div> </div> </li> <li class="dropdown__support-nav-item dropdown__aws_amazon"> <div class="dropdown__support l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__support-nav-link" href = "https://aws.amazon.com/marketplace/search/results?searchTerms=suse"> <img src="https://www.suse.com/assets/img/icons/320px-Amazon3.svg" alt="AWS"/> <div> <span></span> </div> </a> </div> </div> </li> <li class="dropdown__support-nav-item dropdown__microsoft_azure"> <div class="dropdown__support l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__support-nav-link" href = "https://azure.microsoft.com/en-us/solutions/linux-on-azure/suse/"> <img src="https://www.suse.com/assets/img/icons/Microsoft_Azure3.svg" alt="Microsoft Azure"/> <div> <span></span> </div> </a> </div> </div> </li> <li class="dropdown__support-nav-item dropdown__google"> <div class="dropdown__support l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__support-nav-link" href = "https://console.cloud.google.com/marketplace/browse?q=SUSE"> <img src="https://www.suse.com/assets/img/icons/lockup_GoogleCloud_FullColor_rgb_139x24px 1.svg" alt="Google"/> <div> <span></span> </div> </a> </div> </div> </li> </ul> </div> </div> <div class="col-sm-4"> <div class="innercol"> <div class="t1-heading-5 dropdown__product-nav-item dropdown__product-nav-item--title u-margin-bottom-small"> Services </div> <ul class="dropdown__product-nav"> <li class="dropdown__support-nav-item dropdown__consulting"> <div class="dropdown__support l-flex l-flex--justify-start l-flex--align-start l-flex--nowrap"> <div class="l-flex--column l-flex--align-start"> <a class = "dropdown__support-nav-link" href = "https://www.suse.com/services/"> <div> <span>Consulting Services</span> </div> </a> </div> </div> </li> <li class="dropdown__support-nav-item dropdown__training"> <div class="dropdown__support l-flex l-flex--justify-start 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role="main" class=""> <div class="service-consulting"> <div class="container-fluid"> <a href="/services/" class="back-link">Back to Global Services</a> </div> </div> <div class="service-title"> <div class="container-fluid"> <div class="d-flex"> <h1>SUSE Premium Technical Advisory Services</h1> <p>You have questions. We have answers. Get connected with the consultant you need at the right time. From architecture workshops to mentorship through knowledge transfer, we have you covered. Simply schedule the time you need with your coordinator. It is really that simple.</p> </div> <div class="d-flex col2-points"> <div class="text-wrapper col1 mx-auto center"> <h3>Why Premium Technical Advisory Services</h3> <p>Whether it is performance tuning, architecture advisement, technical mentorship or general guidance, SUSE technical experts are here for you. Work with your assigned coordinator to get the exact technical expert you need for an assigned period. Think of it as a helping hand when you need one.</p> <p class="last"><a href="https://links.imagerelay.com/cdn/3404/ql/20db7c849a484fb3a0e9766d3f27f700/premium-technical-advisory-service-flyer.pdf" class="c1-btn c1-btn--primary">Learn More</a></p> </div> </div> </div> </div> <div class="premium-description"> <div class="container-fluid"> <div class="row"> <div class="col-lg-7"> <h3>A Closer Look</h3> <p class="t1-paragraph">Premium Technical Advisory Services is a fixed cost, 12-month service offering that provides technical mentorship for your open-source solution needs. Your dedicated coordinator will know you, your infrastructure, and your team. They will be able to assign technical personnel who can provide the right advice at the right time.</p> <p class="t1-paragraph">Premium Technical Advisory Services do not replace <a href="https://suse.com/services/premium/" class="t1-link">Premium Support</a> <a href="https://www.suse.com/services/#consulting" class="t1-link">Services or Consulting Services</a>. Rather, this offer complements those services by providing ad-hoc consulting for a specified block of time for mentoring, architecture advice, or technical guidance.</p> </div> <div class="col-lg-5"> <div class="d-flex"> <div class="image-wrapper"><img src="/assets/img/company/about-new/premium1.png" alt ="Implementation"></div> <div class="text-wrapper"> <p class="u-margin-bottom"><strong>Access Technical Experts</strong></p> <p>to develop relationships and who can help you optimize your current infrastructure.</p> </div> </div> <div class="d-flex"> <div class="image-wrapper"><img src="/assets/img/company/about-new/premium2.png" alt ="Setup"></div> <div class="text-wrapper"> <p class="u-margin-bottom"><strong>Build an Infrastructure Roadmap</strong></p> <p>by getting advice on technology trends that help address your ever-changing business needs.</p> </div> </div> <div class="d-flex"> <div class="image-wrapper"><img src="/assets/img/company/about-new/premium3.png" alt ="Setup"></div> <div class="text-wrapper"> <p class="u-margin-bottom"><strong>Adapt Modern Technologies</strong></p> <p>like containers and K8s. Learn about edge and hybrid IT solutions. Outpace your competition.</p> </div> </div> </div> </div> </div> </div> <div class="premium-benefits"> <div class="container-fluid"> <div class="row"> <div class="col-md-9 mx-auto center"> <h3>Benefits</h3> <p class="u-margin-bottom-medium">Premium Technical Advisory Services provides direct access to professionals to keep your business running, growing, and innovating. Your coordinator will serve as your single point of contact to get you the exact help you need when you need it. </p> <p>Key benefits include:</p> </div> </div> <div class="benefits-points d-flex"> <div class="benefit-points"> <h3>A Single Coordinator</h3> <p>Your assigned coordinator will know your team and your infrastructure. They will ensure you get the right person to meet your exact needs on your schedule. </p> </div> <div class="benefit-points"> <h3>On-Site Days</h3> <p>On-site (or remote) days provide exclusive, one-on-one time for collaboration opportunities for solution knowledge, best practices, and technology trends. </p> </div> <div class="benefit-points"> <h3>Direct Access to Your Advisor</h3> <p>Infrastructure can be complex and sometimes you need advice and guidance. Get direct access to SUSE experts who can address your specific needs on your time frame. </p> </div> <div class="benefit-points"> <h3>Defined Schedules</h3> <p>Work directly with your coordinator to schedule time with your advisor to meet the availability of you and your team. Address your needs with the right team. </p> </div> <div class="benefit-points"> <h3>Dedicated Time</h3> <p>Book your dedicated time in 4-hour blocks. Use these blocks all at once or schedule them throughout the year. With Premium Technical Advisory Services, the choice is yours. </p> </div> <div class="benefit-points"> <h3>eLearning Access</h3> <p class="t1-paragraph">Your infrastructure depends on a knowledgeable team to keep it running optimally. That is why all tiers of Premium Technical Adversory Services come with access to <a href="https://www.suse.com/training/elearning/" class="t1-link">SUSE eLearning</a>. </p> </div> </div> </div> </div> <div class="premium-package"> <div class="container-fluid"> <table class="feature-table service-prem"> <thead> <tr class="feature-row"> <td class="feature-col"> </td> <td class="feature-col"><p class="bronze">Standard</p></td> <td class="feature-col"><p class="silver">Standard+</p></td> <td class="feature-col"><p class="gold">Professional</p></td> <td class="feature-col"><p class="platinum">Enterprise</p></td> </tr> </thead> <tbody> <tr class="feature-row"> <td class="feature-col"><p><strong>Co-Ordinator</strong></p></td> <td class="feature-col"><p>Yes (Up to 12hrs) </p></td> <td class="feature-col"><p>Yes (Up to 24hrs) </p></td> <td class="feature-col"><p>Yes (Up to 48hrs) </p></td> <td class="feature-col"><p>Yes (Up to 96hrs) </p></td> </tr> <tr class="feature-row"> <td class="feature-col"><p><strong>on-site days</strong></p></td> <td class="feature-col"><p>Remote only </p></td> <td class="feature-col"><p>Remote only </p></td> <td class="feature-col"><p>Up to 4 trips per annum </p></td> <td class="feature-col"><p>Up to 2 trips per month </p></td> </tr> <tr class="feature-row"> <td class="feature-col"><p><strong>Hours Allocated</strong>  </p></td> <td class="feature-col"><p>60 </p></td> <td class="feature-col"><p>120 </p></td> <td class="feature-col"><p>400 </p></td> <td class="feature-col"><p>Full-Time (1680hrs) </p></td> </tr> <tr class="feature-row"> <td class="feature-col"><p><strong>Scheduling </strong></p></td> <td class="feature-col"><p>next available resource </p></td> <td class="feature-col"><p>next available resource </p></td> <td class="feature-col"><p>next available resource </p></td> <td class="feature-col"><p>As required</p></td> </tr> <tr class="feature-row"> <td class="feature-col"><p><strong>Minimum Block</strong></p></td> <td class="feature-col"><p>4 hours</p></td> <td class="feature-col"><p>4 hours</p></td> <td class="feature-col"><p>4 hours</p></td> <td class="feature-col"><p>4 hours</p></td> </tr> <tr class="feature-row"> <td class="feature-col"><p><strong>eLearning access (Silver) </strong></p></td> <td class="feature-col"><p>1 Subscription</p></td> <td class="feature-col"><p>2 Subscriptions</p></td> <td class="feature-col"><p>3 Subscriptions</p></td> <td class="feature-col"><p>4 Subscriptions</p></td> </tr> </tbody> </table> <div class="premium-package-m"> <div class="package-m-acc"> <div class="d-flex parent bronze"> <div class="text-wrapper">Standard</div> <div class="image-wrapper"></div> </div> <div class="child"> <div class="d-flex"> <div class="text-wrapper"><p><strong>Co-Ordinator</strong></p></div> <div class="image-wrapper">Yes (Up to 12hrs)</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>on-site days</strong></p></div> <div class="image-wrapper">Remote only</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Hours Allocated</strong></p></div> <div class="image-wrapper">60</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Scheduling</strong> </p></div> <div class="image-wrapper">next available resource</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Minimum Block</strong></p></div> <div class="image-wrapper">4 hours</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>eLearning access (Silver)</strong></p></div> <div class="image-wrapper">1 Subscription</div> </div> </div> </div> <div class="package-m-acc"> <div class="d-flex parent silver"> <div class="text-wrapper">Standard+</div> <div class="image-wrapper"></div> </div> <div class="child"> <div class="d-flex"> <div class="text-wrapper"><p><strong>Co-Ordinator</strong></p></div> <div class="image-wrapper">Yes (Up to 24hrs)</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>on-site days</strong></p></div> <div class="image-wrapper">Remote only</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Hours Allocated</strong></p></div> <div class="image-wrapper">120</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Scheduling</strong></p></div> <div class="image-wrapper">next available resource</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Minimum Block</strong></p></div> <div class="image-wrapper">4 hours</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>eLearning access (Silver)</strong></p></div> <div class="image-wrapper">2 Subscriptions</div> </div> </div> </div> <div class="package-m-acc"> <div class="d-flex parent gold"> <div class="text-wrapper">Professional</div> <div class="image-wrapper"></div> </div> <div class="child"> <div class="d-flex"> <div class="text-wrapper"><p><strong>Co-Ordinator</strong></p></div> <div class="image-wrapper">Yes (Up to 48hrs)</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>on-site days</strong></p></div> <div class="image-wrapper">Up to 4 trips per annum</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Hours Allocated</strong></p></div> <div class="image-wrapper">400</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Scheduling</strong></p></div> <div class="image-wrapper">next available resources</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Minimum Block</strong></p></div> <div class="image-wrapper">4 hours</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>eLearning access (Silver)</strong></p></div> <div class="image-wrapper">3 Subscriptions</div> </div> </div> </div> <div class="package-m-acc"> <div class="d-flex parent platinum"> <div class="text-wrapper">Enterprise</div> <div class="image-wrapper"></div> </div> <div class="child"> <div class="d-flex"> <div class="text-wrapper"><p><strong>Co-Ordinator</strong></p></div> <div class="image-wrapper">Yes (Up to 96hrs)</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>on-site days</strong></p></div> <div class="image-wrapper">Up to 2 trips per month</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Hours Allocated</strong></p></div> <div class="image-wrapper">Full-Time (1680hrs)</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Scheduling</strong></p></div> <div class="image-wrapper">As required</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>Minimum Block</strong></p></div> <div class="image-wrapper">4 hours</div> </div> <div class="d-flex"> <div class="text-wrapper"><p><strong>eLearning access (Silver)</strong></p></div> <div class="image-wrapper">4 Subscriptions</div> </div> </div> </div> </div> <p class="small-text"></p> <div class="support-services"> <div class="d-flex"> <div class="text-wrapper"> 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