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<!DOCTYPE html> <html lang="en"> <head prefix="og: http://ogp.me/ns#"> <title>Shorthand Analytics emails</title> <style> body { margin: 0; } .elevio-kb-wrapper { -webkit-box-align: center; -ms-flex-align: center; align-items: center; color: #3e4c59; display: -webkit-box; display: -ms-flexbox; display: flex; height: 100vh; -webkit-box-orient: vertical; -webkit-box-direction: normal; -ms-flex-direction: column; flex-direction: column; -webkit-box-pack: center; -ms-flex-pack: center; justify-content: center; } .elevio-kb-loading-spinner { -webkit-animation-name: elevio-kb-spin; animation-name: elevio-kb-spin; -webkit-animation-duration: 800ms; animation-duration: 800ms; -webkit-animation-iteration-count: infinite; animation-iteration-count: infinite; -webkit-animation-timing-function: linear; animation-timing-function: linear; block-size: 1.25rem; fill: #5644d8; inline-size: 1.25rem; padding: 0.25rem; } @-webkit-keyframes elevio-kb-spin { from { -webkit-transform: rotate(0deg); transform: rotate(0deg); } to { -webkit-transform: rotate(360deg); transform: rotate(360deg); } } @keyframes elevio-kb-spin { from { -webkit-transform: rotate(0deg); transform: rotate(0deg); } to { -webkit-transform: rotate(360deg); transform: rotate(360deg); } } </style> <link rel="canonical" href="https://support.shorthand.com/en/articles/192-shorthand-analytics-emails" /> <meta property="og:url" content="https://support.shorthand.com/en/articles/192-shorthand-analytics-emails" /> <meta name="description" content=""></meta> <meta property="og:description" content=""></meta> <script type="application/ld+json">{"mainEntity":[{"@type":"Question","name":"Shorthand Analytics emails","acceptedAnswer":{"@type":"Answer","text":"If your workspace has Shorthand Analytics enabled, you may receive a monthly email from Shorthand showing how your stories have performed during the past month. These emails are generally sent at the beginning of the month, and compare the prior month’s readership with the previous period.\n\nIf there are multiple collaborators in your workspace, each person will receive a custom analytics snapshot, showing the performance of the stories they collaborate on. Similarly, if a member belongs to multiple Shorthand workspaces, they may receive an email per workspace.\nThe analytics email snapshot respects the story sharing permissions set by the workspace members. That is, if a workspace member has not been added to a story, they won’t receive analytics data on that story. The ‘stories published’ and ‘total monthly views’ metrics shown at the top of the email reflect the email recipient’s own personal set of stories, and are not a global view of the workspace’s story performance. Similarly, the list of most popular stories is a custom list that is a subset of the total set of stories the email recipient has visibility over — either as an owner, editor, or viewer. These are the stories that received the most views.\nBelow are the answers to some frequently asked questions about analytics emails.\nHow do I unsubscribe from analytics emails?\nYou can unsubscribe at any time through your user profile in the Shorthand app. From the dashboard, click \"Settings\" in the bottom left, then navigate to \"Preferences\", under your \"ACCOUNT SETTINGS\". Then switch \"Analytics Email\" toggle to the 'off' state, and then click \"SAVE EMAIL PREFERENCES\" to save this change.\n\nIf you wish to re-enable monthly emails in the future, simply reset the toggle to the ‘on’ state, and resave your email preferences.\nMy workspace has Shorthand Analytics enabled, but I haven’t received an email. Why not?\nYou won’t receive a monthly email when:\nyour published stories receive fewer than 10 views in a given month\nyou have disabled analytics emails using the toggle in the “Cookie & email settings” section of your user profile\na workspace owner or admin has requested that we disable the emails for the entire workspace\nThere is a discrepancy between the view counts reported in the email and the story views I see in the in-app analytics dashboard. Why?\nThe view you see when logged into the Shorthand app is customised to your browser’s timezone. That is, midnight on the first/last day of the month is midnight in your locale. In contrast, we are not able to detect and personalise your timezone when sending you an email summary. For this reason, some views on the first or last day of the month may be differently attributed by the email summary versus the in-app view. The email summaries are based on UTC (Coordinated Universal Time) date range cutoffs.\nAre views of story previews counted in analytics reporting?\nNo — only views of published stories are reported by the analytics emails and the in-app analytics dashboard.\nHow is the median field calculated?\nThe median view duration tells us how long someone typically views a story for. We use this instead of the average (mean) because it is more robust to outlier views with inflated view durations. These are typically the result of someone leaving the story open while not actually being present, and can produce view durations that span multiple days in some cases.\nTo calculate the median view duration for the workspace, we take the average view duration of each story on each day of the month and find the value that separates the bottom half of these values from the top half."}}],"@context":"http://schema.org","@type":"FAQPage","name":"Shorthand Analytics emails","headline":"Shorthand Analytics emails","author":{"@type":"Person","name":"Shorthand Team","image":"https://www.gravatar.com/avatar/95f62a73ea3a45560d96e7a9eb22fa11?e=team@shorthand.com&s=300&d=https%3A%2F%2Fui-avatars.com%2Fapi%2F/Shorthand%2BTeam/300/69D59A/FFF/2/0.40"},"copyrightHolder":{"@type":"Organization","name":"Shorthand"},"publisher":{"@type":"Organization","name":"Shorthand"},"url":"https://support.shorthand.com/en/articles/192-shorthand-analytics-emails","image":null,"mainEntityOfPage":"https://support.shorthand.com/en/articles/192-shorthand-analytics-emails","dateCreated":"2023-02-09","datePublished":"2024-08-29","dateModified":"2024-08-29"}</script> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <link rel="shortcut icon" type="image/png" href="https://shorthand.com/media/favicon/favicon.png" /> <link rel="stylesheet" href="https://cdn.elev.io/kb/v2/themes/1/eef78d3a-df68-42c1-afb8-da64d7169aed/styles.css" /> <link rel="stylesheet" href="https://cdn.elev.io/kb/v2/deployed/58d9e1d570a32/615943a4-8660-45bf-a1d6-382f57b287e6/styles-snippet.css" />  <script defer type="text/javascript" src="https://cdn.elev.io/kb/v2/themes/1/eef78d3a-df68-42c1-afb8-da64d7169aed/localisation/en/lang.js" ></script> <script defer type="text/javascript" src="https://cdn.elev.io/kb/v2/deployed/58d9e1d570a32/615943a4-8660-45bf-a1d6-382f57b287e6/localisation/en/lang-snippet.js" ></script> <script type="text/javascript" defer src="https://cdn.elev.io/kb/v2/themes/1/eef78d3a-df68-42c1-afb8-da64d7169aed/script-ie.js"></script> </head> <body class="logged-out article-page"> <div id="kb-target"> <div class="elevio-kb-wrapper"> <svg class="elevio-kb-loading-spinner" viewBox="0 0 24 24"> <path d="M9.65892 0.230582C11.9867 -0.232441 14.3995 0.00519931 16.5922 0.913451C18.7849 1.8217 20.6591 3.35977 21.9776 5.33316C23.2962 7.30655 24 9.62663 24 12H20C20 10.4178 19.5308 8.87104 18.6518 7.55544C17.7727 6.23985 16.5233 5.21447 15.0615 4.60897C13.5997 4.00347 11.9911 3.84504 10.4393 4.15372C8.88744 4.4624 7.46197 5.22433 6.34315 6.34315C5.22433 7.46197 4.4624 8.88744 4.15372 10.4393C3.84504 11.9911 4.00347 13.5997 4.60897 15.0615C5.21447 16.5233 6.23985 17.7727 7.55544 18.6518C8.87104 19.5308 10.4178 20 12 20V24C9.62663 24 7.30655 23.2962 5.33316 21.9776C3.35977 20.6591 1.8217 18.7849 0.913451 16.5922C0.00519943 14.3995 -0.232441 11.9867 0.230582 9.65892C0.693605 7.33115 1.83649 5.19295 3.51472 3.51472C5.19295 1.83649 7.33115 0.693605 9.65892 0.230582Z" /> </svg> </div> </div> <script> window.companyUid = '58d9e1d570a32'; window.companyName = 'Shorthand'; window.companyUrl = 'https://shorthand.com'; window.whitelabelEnabled = false; window.feedbackEnabled = false; window.feedbackEmailFieldHidden = false; window.searchAsYouTypeEnabled = false; window.agentLoginEnabled = false; window.ssoEnabled = false; window.ssoForced = false; window.ssoUrl = ''; window.cname = 'support.shorthand.com'; window.subdomain = 'shorthand'; window.languageId = 'en'; window.baseUrl = 'https://support.shorthand.com'; window.supportedLanguages = JSON.parse('[{"id":"en","englishName":"English","nativeName":"English"}]'); window.initialData = JSON.parse('{"page":{"pageType":"article","articleId":"192","data":{"article":{"id":"192","title":"Shorthand Analytics emails","slug":"192-shorthand-analytics-emails","summary":null,"body":"\\u003Cp dir=\\"ltr\\"\\u003EIf your workspace has Shorthand Analytics enabled, you may receive a monthly email from Shorthand showing how your stories have performed during the past month. These emails are generally sent at the beginning of the month, and compare the prior month’s readership with the previous period.\\u003C\\u002Fp\\u003E\\u003Cp dir=\\"ltr\\"\\u003E\\u003Cimg src=\\"https:\\u002F\\u002Fcdn.elev.io\\u002Ffile\\u002Fuploads\\u002Fp9jpW4cYPyd717Yrl8GDNdjJSSFuIbXFNYXBroJVATQ\\u002FoAo47hv0ofCs4tONs32Kxr0flayf3834JMJ-VCLGcQk\\u002F1724897681475-OPY.png\\" class=\\"fr-fic fr-dib\\"\\u003E\\u003C\\u002Fp\\u003E\\u003Cp dir=\\"ltr\\"\\u003EIf there are multiple collaborators in your workspace, each person will receive a custom analytics snapshot, showing the performance of the stories they collaborate on. Similarly, if a member belongs to multiple Shorthand workspaces, they may receive an email per workspace.\\u003C\\u002Fp\\u003E\\u003Cp dir=\\"ltr\\"\\u003EThe analytics email snapshot respects the story sharing permissions set by the workspace members. That is, if a workspace member has not been added to a story, they won’t receive analytics data on that story. The ‘stories published’ and ‘total monthly views’ metrics shown at the top of the email reflect the email recipient’s own personal set of stories, and are not a global view of the workspace’s story performance. Similarly, the list of most popular stories is a custom list that is a subset of the total set of stories the email recipient has visibility over — either as an owner, editor, or viewer. These are the stories that received the most views.\\u003C\\u002Fp\\u003E\\u003Cp dir=\\"ltr\\"\\u003EBelow are the answers to some frequently asked questions about analytics emails.\\u003C\\u002Fp\\u003E\\u003Ch3 dir=\\"ltr\\"\\u003EHow do I unsubscribe from analytics emails?\\u003C\\u002Fh3\\u003E\\u003Cp dir=\\"ltr\\"\\u003EYou can unsubscribe at any time through your user profile in the Shorthand app. From the dashboard, click "Settings" in the bottom left, then navigate to "Preferences", under your "ACCOUNT SETTINGS". Then switch "Analytics Email" toggle to the 'off' state, and then click "SAVE EMAIL PREFERENCES" to save this change.\\u003C\\u002Fp\\u003E\\u003Cp\\u003E\\u003Cimg src=\\"https:\\u002F\\u002Fcdn.elev.io\\u002Ffile\\u002Fuploads\\u002Fp9jpW4cYPyd717Yrl8GDNdjJSSFuIbXFNYXBroJVATQ\\u002F-eGEP3Eoegl654FktsUKLFmZX5PEZ9xYY5nlmJRAv3Q\\u002F1722478066254-gBk.png\\" class=\\"fr-fic fr-dib\\"\\u003E\\u003C\\u002Fp\\u003E\\u003Cp dir=\\"ltr\\"\\u003EIf you wish to re-enable monthly emails in the future, simply reset the toggle to the ‘on’ state, and resave your email preferences.\\u003C\\u002Fp\\u003E\\u003Ch3 dir=\\"ltr\\"\\u003EMy workspace has Shorthand Analytics enabled, but I haven’t received an email. Why not?\\u003C\\u002Fh3\\u003E\\u003Cp dir=\\"ltr\\"\\u003EYou won’t receive a monthly email when:\\u003C\\u002Fp\\u003E\\u003Col\\u003E\\u003Cli aria-level=\\"1\\" dir=\\"ltr\\"\\u003E\\u003Cp dir=\\"ltr\\" role=\\"presentation\\"\\u003Eyour published stories receive fewer than 10 views in a given month\\u003C\\u002Fp\\u003E\\u003C\\u002Fli\\u003E\\u003Cli aria-level=\\"1\\" dir=\\"ltr\\"\\u003E\\u003Cp dir=\\"ltr\\" role=\\"presentation\\"\\u003Eyou have disabled analytics emails using the toggle in the “Cookie & email settings” section of your user profile\\u003C\\u002Fp\\u003E\\u003C\\u002Fli\\u003E\\u003Cli aria-level=\\"1\\" dir=\\"ltr\\"\\u003E\\u003Cp dir=\\"ltr\\" role=\\"presentation\\"\\u003Ea workspace owner or admin has requested that we disable the emails for the entire workspace\\u003C\\u002Fp\\u003E\\u003C\\u002Fli\\u003E\\u003C\\u002Fol\\u003E\\u003Ch3 dir=\\"ltr\\"\\u003EThere is a discrepancy between the view counts reported in the email and the story views I see in the in-app analytics dashboard. Why?\\u003C\\u002Fh3\\u003E\\u003Cp dir=\\"ltr\\"\\u003EThe view you see when logged into the Shorthand app is customised to your browser’s timezone. That is, midnight on the first\\u002Flast day of the month is midnight in your locale. In contrast, we are not able to detect and personalise your timezone when sending you an email summary. For this reason, some views on the first or last day of the month may be differently attributed by the email summary versus the in-app view. The email summaries are based on UTC (Coordinated Universal Time) date range cutoffs.\\u003C\\u002Fp\\u003E\\u003Ch3 dir=\\"ltr\\"\\u003EAre views of story previews counted in analytics reporting?\\u003C\\u002Fh3\\u003E\\u003Cp dir=\\"ltr\\"\\u003ENo — only views of published stories are reported by the analytics emails and the in-app analytics dashboard.\\u003C\\u002Fp\\u003E\\u003Ch3 dir=\\"ltr\\" id=\\"isPasted\\"\\u003EHow is the median field calculated?\\u003C\\u002Fh3\\u003E\\u003Cp\\u003E\\u003Cimg src=\\"https:\\u002F\\u002Fcdn.elev.io\\u002Ffile\\u002Fuploads\\u002Fp9jpW4cYPyd717Yrl8GDNdjJSSFuIbXFNYXBroJVATQ\\u002FhNVW1-Qbl38vgHU85x5NCuLdYhUlW-ykivKfwgWmvFY\\u002F1722478320365-_Ks.png\\" class=\\"fr-fic fr-dib\\" style=\\"width: 222px;\\"\\u003EThe median view duration tells us how long someone typically views a story for. We use this instead of the average (mean) because it is more robust to outlier views with inflated view durations. These are typically the result of someone leaving the story open while not actually being present, and can produce view durations that span multiple days in some cases.\\u003C\\u002Fp\\u003E\\u003Cp\\u003ETo calculate the median view duration for the workspace, we take the average view duration of each story on each day of the month and find the value that separates the bottom half of these values from the top half.\\u003C\\u002Fp\\u003E","bodyText":"If your workspace has Shorthand Analytics enabled, you may receive a monthly email from Shorthand showing how your stories have performed during the past month. These emails are generally sent at the beginning of the month, and compare the prior month’s readership with the previous period.\\n\\nIf there are multiple collaborators in your workspace, each person will receive a custom analytics snapshot, showing the performance of the stories they collaborate on. Similarly, if a member belongs to multiple Shorthand workspaces, they may receive an email per workspace.\\nThe analytics email snapshot respects the story sharing permissions set by the workspace members. That is, if a workspace member has not been added to a story, they won’t receive analytics data on that story. The ‘stories published’ and ‘total monthly views’ metrics shown at the top of the email reflect the email recipient’s own personal set of stories, and are not a global view of the workspace’s story performance. Similarly, the list of most popular stories is a custom list that is a subset of the total set of stories the email recipient has visibility over — either as an owner, editor, or viewer. These are the stories that received the most views.\\nBelow are the answers to some frequently asked questions about analytics emails.\\nHow do I unsubscribe from analytics emails?\\nYou can unsubscribe at any time through your user profile in the Shorthand app. From the dashboard, click \\"Settings\\" in the bottom left, then navigate to \\"Preferences\\", under your \\"ACCOUNT SETTINGS\\". Then switch \\"Analytics Email\\" toggle to the \'off\' state, and then click \\"SAVE EMAIL PREFERENCES\\" to save this change.\\n\\nIf you wish to re-enable monthly emails in the future, simply reset the toggle to the ‘on’ state, and resave your email preferences.\\nMy workspace has Shorthand Analytics enabled, but I haven’t received an email. Why not?\\nYou won’t receive a monthly email when:\\nyour published stories receive fewer than 10 views in a given month\\nyou have disabled analytics emails using the toggle in the “Cookie & email settings” section of your user profile\\na workspace owner or admin has requested that we disable the emails for the entire workspace\\nThere is a discrepancy between the view counts reported in the email and the story views I see in the in-app analytics dashboard. Why?\\nThe view you see when logged into the Shorthand app is customised to your browser’s timezone. That is, midnight on the first\\u002Flast day of the month is midnight in your locale. In contrast, we are not able to detect and personalise your timezone when sending you an email summary. For this reason, some views on the first or last day of the month may be differently attributed by the email summary versus the in-app view. The email summaries are based on UTC (Coordinated Universal Time) date range cutoffs.\\nAre views of story previews counted in analytics reporting?\\nNo — only views of published stories are reported by the analytics emails and the in-app analytics dashboard.\\nHow is the median field calculated?\\nThe median view duration tells us how long someone typically views a story for. We use this instead of the average (mean) because it is more robust to outlier views with inflated view durations. These are typically the result of someone leaving the story open while not actually being present, and can produce view durations that span multiple days in some cases.\\nTo calculate the median view duration for the workspace, we take the average view duration of each story on each day of the month and find the value that separates the bottom half of these values from the top half.","keywords":[],"accessControl":{"access":"PUBLIC","isInternal":false,"smartGroups":[]},"featuredImageUrl":null,"createdAt":1675929468000,"lastUpdatedAt":1724897703000,"lastPublishedAt":1724897703000,"author":{"id":"4257","name":"Shorthand 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