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The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English <a onclick="goToLanguage('en')">here</a>.</div> <script type="text/javascript">/*<![CDATA[*/ // Determine if machine translation message should be shown function displayMachineTranslationMessage() { // Show if Italian, excluding certain pages if (thisSiteLanguage == 'it' && !document.querySelector('.columbia-page-home')) { document.querySelector('#machine-translation-message').style.display = null; } } displayMachineTranslationMessage();/*]]>*/</script> </div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Table of contents" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Table of contents</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <ol><li><a href="#Create_a_license_or_template" rel="internal">Create a license or template</a></li><li><a href="#Featured_articles" rel="internal">Featured articles</a></li><li><a href="#General" rel="internal">General</a></li><li><a href="#Maintain_licenses_and_templates" rel="internal">Maintain licenses and templates</a></li><li><a href="#SUSHI_harvesting_COUNTER_report_configuration" rel="internal">SUSHI harvesting COUNTER report configuration</a></li><li><a href="#Vendors" rel="internal">Vendors</a></li><li><a href="#Article_type:_FAQ" rel="internal">Article type: FAQ</a></li><li><a href="#Article_type:_Troubleshooting" rel="internal">Article type: Troubleshooting</a></li></ol> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div class="mt-page-summary"><div class="mt-page-overview">Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).</div></div> <p><span class="mt-icon-megaphone"> <strong>Featured Troubleshooting articles:</strong> <a title="Featured WorldShare License Manager Troubleshooting articles" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Featured_WorldShare_License_Manager_Troubleshooting_articles" rel="internal">WorldShare License Manager featured articles</a></span></p> <p> </p> <div id="mt-guide-tabs" class="noindex" data-ga-action="Guide tabs"><div class="mt-guide-tabs-container mt-tabs" data-page-id="9094" data-tabs-configuration-key="mindtouch#idf.guideTabs"><ul class="mt-guide-tabs-selectors"><li class="mt-guide-tab ui-state-default " data-guid="61e2926a-535d-2a47-4e54-74f9978a0515" data-template-path="MindTouch/IDF3/Views/Tag_directory" data-template-title="All"><a href="#61e2926a-535d-2a47-4e54-74f9978a0515" class="mt-guide-tab-link mt-no-scroll" data-ga-label="Tab Tag_directory 1">All</a></li><li class="mt-guide-tab ui-state-default " data-guid="0696c839-b288-88db-8ed1-c9476b9bac65" data-template-path="MindTouch/IDF3/Views/Classification" data-template-title="FAQ" data-settings="{"classification":"article","type":"howto"}"><a href="#0696c839-b288-88db-8ed1-c9476b9bac65" class="mt-guide-tab-link mt-no-scroll" data-ga-label="Tab Classification 2">FAQ</a></li><li class="mt-guide-tab ui-state-default " data-guid="5ef5bfd1-9cc8-5f2f-1916-c42813f28415" data-template-path="MindTouch/IDF3/Views/Classification" data-template-title="Troubleshooting" data-settings="{"classification":"article","type":"reference"}"><a href="#5ef5bfd1-9cc8-5f2f-1916-c42813f28415" class="mt-guide-tab-link mt-no-scroll" data-ga-label="Tab Classification 3">Troubleshooting</a></li></ul><div id="61e2926a-535d-2a47-4e54-74f9978a0515" class="mt-guide-content"><div class="noindex"><ul class="mt-tag-directory-listings mt-guide-listings"><li class="mt-listing-no-break mt-tag-name-create-a-license-or-template"><span id="Create_a_license_or_template"></span><h5>Create a license or template</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_am_trying_to_create_a_license_but_I_cannot_find_the_collection_I_am_looking_for_in_the_Collections_tab" title="I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab"><span class="mt-icon-article-reference"></span>I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/When_creating_a_new_license%2C_show_the_vendor_be_the_publisher_or_the_subscription_agent" title="When creating a new license, should the vendor be the publisher or the subscription agent?"><span class="mt-icon-article-howto"></span>When creating a new license, should the vendor be the publisher or the subscription agent?</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-featured-articles mt-tags-single"><span id="Featured_articles"></span><h5>Featured articles</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Featured_WorldShare_License_Manager_Troubleshooting_articles" title="Featured WorldShare License Manager Troubleshooting articles"><span class="mt-icon-article-topic"></span>Featured WorldShare License Manager Troubleshooting articles</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-general"><span id="General"></span><h5>General</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_do_I_publish_license_terms_and_retain_collectionlevel_notes" title="How do I publish license terms and retain collection-level notes?"><span class="mt-icon-article-reference"></span>How do I publish license terms and retain collection-level notes?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_see_a_globe_icon_next_to_a_field_I_want_to_edit.__Will_my_edits_affect_other_institutions" title="I see a globe icon next to a field I want to edit. Will my edits affect other institutions?"><span class="mt-icon-article-howto"></span>I see a globe icon next to a field I want to edit. Will my edits affect other institutions?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_it_possible_to_add_additional_users_for_notifications_from_WorldShare_License_Manager" title="Is it possible to add additional users for notifications from WorldShare License Manager?"><span class="mt-icon-article-howto"></span>Is it possible to add additional users for notifications from WorldShare License Manager?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_there_a_report_I_can_run_for_license_data_in_License_Manager%3F" title="Is there a report I can run for license data in License Manager?"><span class="mt-icon-article-howto"></span>Is there a report I can run for license data in License Manager?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_there_a_way_to_generate_reports_for_the_usage_costs_per_individual_journal" title="Is there a way to generate reports for the usage costs per individual journal?"><span class="mt-icon-article-howto"></span>Is there a way to generate reports for the usage costs per individual journal?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_seeing_the_error_message_The_server_response_could_not_be_understood_in_WorldShare_License_Manager" title="Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?"><span class="mt-icon-article-reference"></span>Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/WorldShare_License_Manager_error_Failed%3A_Error_encountered_while_harvesting." title="WorldShare License Manager shows the error "Failed: Error encountered while harvesting.""><span class="mt-icon-article-reference"></span>WorldShare License Manager shows the error "Failed: Error encountered while harvesting."</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-maintain-licenses-and-templates"><span id="Maintain_licenses_and_templates"></span><h5>Maintain licenses and templates</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_there_a_report_I_can_run_for_license_data_in_License_Manager%3F" title="Is there a report I can run for license data in License Manager?"><span class="mt-icon-article-howto"></span>Is there a report I can run for license data in License Manager?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Where_is_the_option_to_Renew_Licenses_in_License_Manager" title="Where is the option to Renew Licenses in License Manager"><span class="mt-icon-article-reference"></span>Where is the option to Renew Licenses in License Manager</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-sushi-harvesting-counter-report-configuration"><span id="SUSHI_harvesting_COUNTER_report_configuration"></span><h5>SUSHI harvesting COUNTER report configuration</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Error_with_Configuring_ProQuest_for_SUSHI_Harvest%3A_'Vendor_authentication_took_longer_than_expected._Test_this_vendor_manually_via_a_one-time_or_recurring_harvest.%22" title="Error with Configuring ProQuest for SUSHI Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest.""><span class="mt-icon-article-reference"></span>Error with Configuring ProQuest for SUSHI Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest."</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_can_I_get_to_my_SUSHI_harvest_results_in_License_Manager" title="How can I get to my SUSHI harvest results in License Manager?"><span class="mt-icon-article-reference"></span>How can I get to my SUSHI harvest results in License Manager?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_long_can_COUNTER_data_be_kept_in_the_WMS_License_Manager_module" title="How long can COUNTER data be kept in the WMS License Manager module?"><span class="mt-icon-article-reference"></span>How long can COUNTER data be kept in the WMS License Manager module?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_am_trying_to_configure_a_vendor_for_SUSHI_harvesting._Where_do_I_find_the_Requestor_ID" title="Where do I find the Requestor ID and CustomerID for SUSHI Harvesting?"><span class="mt-icon-article-howto"></span>Where do I find the Requestor ID and CustomerID for SUSHI Harvesting?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/My_report_upload_gives_the_message_that_there_is_an_Invalid_date_format_What_do_I_need_to_change" title="Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?"><span class="mt-icon-article-reference"></span>Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_receiving_a_%22Vendor_Authentication_Took_Longer_than_Expected%22_when_testing_our_credentials" title="Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?"><span class="mt-icon-article-howto"></span>Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_seeing_the_error_Error_encountered_while_harvesting_in_License_Manager" title="Why am I seeing the error "Error encountered while harvesting" in License Manager?"><span class="mt-icon-article-reference"></span>Why am I seeing the error "Error encountered while harvesting" in License Manager?</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-vendors"><span id="Vendors"></span><h5>Vendors</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_receive_the_error_Vendor_returned_an_error_response_when_configuring_a_SUSHI_vendor" title="I receive the error, "Vendor returned an error response" when configuring a SUSHI vendor"><span class="mt-icon-article-reference"></span>I receive the error, "Vendor returned an error response" when configuring a SUSHI vendor</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/My_request_to_add_a_vendor_was_declined_because_they_do_not_support_a_version_of_SUSHI_Why_is_that" title="My request to add a vendor was declined because they do not support a version of SUSHI. Why is that?"><span class="mt-icon-article-howto"></span>My request to add a vendor was declined because they do not support a version of SUSHI. Why is that?</a></li></ul></li></ul></div></div><div id="0696c839-b288-88db-8ed1-c9476b9bac65" class="mt-guide-content"><div class="noindex"><span id="Article_type:_FAQ"></span><h5 class="mt-classification-heading">Article type: FAQ</h5><ul class="mt-classification-listings mt-guide-listings"><li data-page-id="16446"><a title="Where do I find the Requestor ID and CustomerID for SUSHI Harvesting?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_am_trying_to_configure_a_vendor_for_SUSHI_harvesting._Where_do_I_find_the_Requestor_ID" rel="internal"><span class="mt-icon-article-howto"></span>Where do I find the Requestor ID and CustomerID for SUSHI Harvesting?</a><span class="mt-classification-overview"></span></li><li data-page-id="19251"><a title="I see a globe icon next to a field I want to edit. Will my edits affect other institutions?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_see_a_globe_icon_next_to_a_field_I_want_to_edit.__Will_my_edits_affect_other_institutions" rel="internal"><span class="mt-icon-article-howto"></span>I see a globe icon next to a field I want to edit. Will my edits affect other institutions?</a><span class="mt-classification-overview"></span></li><li data-page-id="28556"><a title="Is it possible to add additional users for notifications from WorldShare License Manager?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_it_possible_to_add_additional_users_for_notifications_from_WorldShare_License_Manager" rel="internal"><span class="mt-icon-article-howto"></span>Is it possible to add additional users for notifications from WorldShare License Manager?</a><span class="mt-classification-overview"></span></li><li data-page-id="36145"><a title="Is there a report I can run for license data in License Manager?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_there_a_report_I_can_run_for_license_data_in_License_Manager%3F" rel="internal"><span class="mt-icon-article-howto"></span>Is there a report I can run for license data in License Manager?</a><span class="mt-classification-overview"></span></li><li data-page-id="22008"><a title="Is there a way to generate reports for the usage costs per individual journal?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_there_a_way_to_generate_reports_for_the_usage_costs_per_individual_journal" rel="internal"><span class="mt-icon-article-howto"></span>Is there a way to generate reports for the usage costs per individual journal?</a><span class="mt-classification-overview"></span></li><li data-page-id="50289"><a title="My request to add a vendor was declined because they do not support a version of SUSHI. Why is that?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/My_request_to_add_a_vendor_was_declined_because_they_do_not_support_a_version_of_SUSHI_Why_is_that" rel="internal"><span class="mt-icon-article-howto"></span>My request to add a vendor was declined because they do not support a version of SUSHI. Why is that?</a><span class="mt-classification-overview"></span></li><li data-page-id="19558"><a title="When creating a new license, should the vendor be the publisher or the subscription agent?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/When_creating_a_new_license%2C_show_the_vendor_be_the_publisher_or_the_subscription_agent" rel="internal"><span class="mt-icon-article-howto"></span>When creating a new license, should the vendor be the publisher or the subscription agent?</a><span class="mt-classification-overview"></span></li><li data-page-id="33386"><a title="Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_receiving_a_%22Vendor_Authentication_Took_Longer_than_Expected%22_when_testing_our_credentials" rel="internal"><span class="mt-icon-article-howto"></span>Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?</a><span class="mt-classification-overview"></span></li></ul></div></div><div id="5ef5bfd1-9cc8-5f2f-1916-c42813f28415" class="mt-guide-content"><div class="noindex"><span id="Article_type:_Troubleshooting"></span><h5 class="mt-classification-heading">Article type: Troubleshooting</h5><ul class="mt-classification-listings mt-guide-listings"><li data-page-id="59280"><a title="Error with Configuring ProQuest for SUSHI Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest."" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Error_with_Configuring_ProQuest_for_SUSHI_Harvest%3A_'Vendor_authentication_took_longer_than_expected._Test_this_vendor_manually_via_a_one-time_or_recurring_harvest.%22" rel="internal"><span class="mt-icon-article-reference"></span>Error with Configuring ProQuest for SUSHI Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest."</a><span class="mt-classification-overview"></span></li><li data-page-id="29445"><a title="How can I get to my SUSHI harvest results in License Manager?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_can_I_get_to_my_SUSHI_harvest_results_in_License_Manager" rel="internal"><span class="mt-icon-article-reference"></span>How can I get to my SUSHI harvest results in License Manager?</a><span class="mt-classification-overview"></span></li><li data-page-id="32988"><a title="How do I publish license terms and retain collection-level notes?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_do_I_publish_license_terms_and_retain_collectionlevel_notes" rel="internal"><span class="mt-icon-article-reference"></span>How do I publish license terms and retain collection-level notes?</a><span class="mt-classification-overview"></span></li><li data-page-id="37567"><a title="How long can COUNTER data be kept in the WMS License Manager module?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_long_can_COUNTER_data_be_kept_in_the_WMS_License_Manager_module" rel="internal"><span class="mt-icon-article-reference"></span>How long can COUNTER data be kept in the WMS License Manager module?</a><span class="mt-classification-overview"></span></li><li data-page-id="49075"><a title="I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_am_trying_to_create_a_license_but_I_cannot_find_the_collection_I_am_looking_for_in_the_Collections_tab" rel="internal"><span class="mt-icon-article-reference"></span>I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab</a><span class="mt-classification-overview"></span></li><li data-page-id="52291"><a title="I receive the error, "Vendor returned an error response" when configuring a SUSHI vendor" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_receive_the_error_Vendor_returned_an_error_response_when_configuring_a_SUSHI_vendor" rel="internal"><span class="mt-icon-article-reference"></span>I receive the error, "Vendor returned an error response" when configuring a SUSHI vendor</a><span class="mt-classification-overview"></span></li><li data-page-id="27851"><a title="Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/My_report_upload_gives_the_message_that_there_is_an_Invalid_date_format_What_do_I_need_to_change" rel="internal"><span class="mt-icon-article-reference"></span>Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?</a><span class="mt-classification-overview"></span></li><li data-page-id="29246"><a title="Where is the option to Renew Licenses in License Manager" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Where_is_the_option_to_Renew_Licenses_in_License_Manager" rel="internal"><span class="mt-icon-article-reference"></span>Where is the option to Renew Licenses in License Manager</a><span class="mt-classification-overview"></span></li><li data-page-id="30031"><a title="Why am I seeing the error "Error encountered while harvesting" in License Manager?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_seeing_the_error_Error_encountered_while_harvesting_in_License_Manager" rel="internal"><span class="mt-icon-article-reference"></span>Why am I seeing the error "Error encountered while harvesting" in License Manager?</a><span class="mt-classification-overview"></span></li><li data-page-id="16529"><a title="Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_seeing_the_error_message_The_server_response_could_not_be_understood_in_WorldShare_License_Manager" rel="internal"><span class="mt-icon-article-reference"></span>Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?</a><span class="mt-classification-overview"></span></li><li data-page-id="53153"><a title="WorldShare License Manager shows the error "Failed: Error encountered while harvesting."" class="mt-classification-link internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/WorldShare_License_Manager_error_Failed%3A_Error_encountered_while_harvesting." rel="internal"><span class="mt-icon-article-reference"></span>WorldShare License Manager shows the error "Failed: Error encountered while harvesting."</a><span class="mt-classification-overview"></span></li></ul></div></div></div></div><script type="application/json" id="mt-localizations-guide-tabs-settings">/*<![CDATA[*/{"MindTouch.IDF3.label.guide.settings.classifications":"Classification settings","MindTouch.IDF3.label.guide.settings.learningpath":"Path settings","MindTouch.IDF3.label.overview.max.count":"{0} characters remaining.","MindTouch.IDF3.label.overview.max.count.over":"Warning. {0} characters will be 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