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class="separator">|</span> <date class="date last">04 Nov 2024</date> </div> <h1> What to do if your Vodafone phone gets lost or stolen </h1> <div class="author-line author d-flex flex-wrap align-items-center justify-content-between"> <div> <a >By Alan Lu</a> </div> <div class="addthis_inline_share_toolbox"></div> </div> </div> <div class="col-md-5 col-lg-4 offset-lg-1" style="margin-top: 15px;"> <form method="get" role="search" action="https://www.vodafone.co.uk/newscentre/" class="search-filter overlay-search-filter"> <div class="super-holder d-flex align-items-center justify-content-center"> <input type="text" autocomplete="off" autofocus id="text-filter" placeholder="Search News Centre"> <img class="image-search" src="https://www.vodafone.co.uk/newscentre/app/themes/news/dist/images/icons/search-icon.svg" border="0" alt="Submit" /> <input type="hidden" id="category-filter" value="all"> <input type="hidden" name="s" value="1"> </div> </form> </div> </div> <div class="row"> <div class="col-sm-12 col-md-7"> <article class="single-article"> <div class="image-container"> <figure class="featured"> <picture><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2020/02/PhoneTheft-Shutterstock-550x367.jpg.webp 550w' media='(max-width: 550px)' type='image/webp'/><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2020/02/PhoneTheft-Shutterstock-550x367.jpg 550w' media='(max-width: 550px)'/><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2020/02/PhoneTheft-Shutterstock-768x512.jpg.webp 768w' media='(max-width: 768px)' type='image/webp'/><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2020/02/PhoneTheft-Shutterstock-768x512.jpg 768w' media='(max-width: 768px)'/><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2020/02/PhoneTheft-Shutterstock-1536x1024.jpg.webp 1536w' type='image/webp'/><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2020/02/PhoneTheft-Shutterstock-1536x1024.jpg 1536w' /><img src="https://www.vodafone.co.uk/newscentre/app/uploads/2020/02/PhoneTheft-Shutterstock-scaled.jpg" alt="Woman having smartphone stolen from her handbag" title="PhoneTheft-Shutterstock" /></picture> </figure> </div> <div class="wp-caption featured-caption"> <div class="wp-caption-text"> <div class="caption-photographer category text-right">Credits: Shutterstock</div> </div> </div> <div class="content"> <h2>Lost your phone or had it stolen? We're here to make a bad situation better. Here's all the info you need on what to do next...</h2> <p>‘Prevention is better than cure’, a saying which is especially true when it comes to keeping your smartphone safe from loss or theft while you’re out and about – whether you’re travelling around the UK or abroad.</p><p>When you’re in public places – from pubs and parks to piers and piazzas – don’t be so engrossed in your smartphone that you and your property become easy targets for opportunistic thieves. In the words of a Metropolitan Police campaign – <strong><a href="https://www.vodafone.co.uk/newscentre/news/look-up-look-out-beat-smartphone-thieves/">Look Up and Look Out!</a></strong> Don’t flash your valuables about and be aware of your surroundings – time-worn but still valuable bits of advice.</p><p>If you’re travelling abroad, it’s worth checking the UK government’s <strong><a href="https://www.gov.uk/foreign-travel-advice" target="_blank" rel="noopener">foreign travel advice</a></strong> website for details about your destination – specifically the ‘safety and security’ section on the webpage for each location. If you’re travelling to a destination with a crime problem, then following the recommended precautions would be wise.</p><h3>What to do if your phone is lost or stolen</h3><p>Losing your phone, or having it stolen, can be really stressful. R<span style="font-size: 1.25rem;">eporting a missing phone to Vodafone UK, and having it blocked, is fast and easy.</span></p><h3>Lost phone: what to do next</h3><ul><li>If you’ve <strong>lost</strong> your phone, <strong><a href="https://www.vodafone.co.uk/webcenter/portal/myvodafone/lostandstolen" target="_blank" rel="noopener">contact Vodafone</a></strong> straight away so the SIM card can be barred. This will ensure no-one can make calls, send texts or use the data on your number.</li><li>Order a new SIM card.</li><li>You may be able to pinpoint your phone’s location through GPS and recover it. If you have an iPhone, it can also report its location to you through the Bluetooth connections of any other iPhones it comes close to, as well as through GPS. Apple calls this encrypted crowdsourcing feature the Find My network. A similar Google feature is now available for Android phones running Android 9 or later, accessible once a software update has been installed.</li><li>Set up phone tracking in advance by following these instructions from <strong><a href="https://support.apple.com/en-us/HT205362">Apple</a></strong> and <a href="https://support.google.com/android/answer/3265955?hl=en&ref_topic=7651004"><strong>Google</strong></a>. You will then be able to check the last known location of your phone from another <a href="https://support.apple.com/en-gb/HT210515"><strong>iOS</strong></a> or <strong><a href="https://support.google.com/android/answer/6160491?hl=en">Android device</a></strong> as well as by using a web browser on your computer.</li><li>Once this is set up, other features will become available such as the ability to show your contact details on the lock screen of your iPhone and, as a last resort, the option to remotely wipe the contents of your iPhone or Android device.</li></ul><figure id="attachment_24803" aria-describedby="caption-attachment-24803" style="width: 768px" class="wp-caption alignnone"><img fetchpriority="high" decoding="async" class="size-medium wp-image-24803" src="https://newscentre.vodafone.co.uk/app/uploads/2014/11/Apple-iCloud-Find-My-iPhone-desktop-web-browser-768x454.png" alt="a screenshot of Apple's Find My iPhone feature as displayed on a desktop web browser" width="768" height="454" srcset="https://www.vodafone.co.uk/newscentre/app/uploads/2014/11/Apple-iCloud-Find-My-iPhone-desktop-web-browser-768x454.png 768w, https://www.vodafone.co.uk/newscentre/app/uploads/2014/11/Apple-iCloud-Find-My-iPhone-desktop-web-browser-550x325.png 550w, https://www.vodafone.co.uk/newscentre/app/uploads/2014/11/Apple-iCloud-Find-My-iPhone-desktop-web-browser.png 1104w" sizes="(max-width: 768px) 100vw, 768px" ><figcaption id="caption-attachment-24803" class="wp-caption-text" >With iPhones, you have the option to display a lost-and-found message on the lock screen with your contact details in case a Good Samaritan finds your iPhone.</figcaption></figure><figure id="attachment_24804" aria-describedby="caption-attachment-24804" style="width: 768px" class="wp-caption alignnone"><img decoding="async" class="size-medium wp-image-24804" src="https://newscentre.vodafone.co.uk/app/uploads/2014/11/Google-Find-My-Device-desktop-web-browser-768x458.png" alt="a screenshot of Google's Find My Device feature as displayed on a desktop web browser" width="768" height="458" srcset="https://www.vodafone.co.uk/newscentre/app/uploads/2014/11/Google-Find-My-Device-desktop-web-browser-768x458.png 768w, https://www.vodafone.co.uk/newscentre/app/uploads/2014/11/Google-Find-My-Device-desktop-web-browser-550x328.png 550w, https://www.vodafone.co.uk/newscentre/app/uploads/2014/11/Google-Find-My-Device-desktop-web-browser.png 1101w" sizes="(max-width: 768px) 100vw, 768px" ><figcaption id="caption-attachment-24804" class="wp-caption-text" >If set up in advance, you can track the location of your Android phone if you lose it.</figcaption></figure><p> </p><p>If you have a Samsung Galaxy Android phone, you can also set up and use Samsung’s <strong><a href="https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-locate-lock-or-wipe-my-device/" target="_blank" rel="noopener">Find My Mobile</a></strong> service instead of, or in addition to Google’s service.</p><p><img decoding="async" class="alignnone wp-image-36466 size-medium" src="https://newscentre.vodafone.co.uk/app/uploads/2019/02/samsung-find-my-mobile-web-desktop-2-edited-768x374.png" alt="" width="768" height="374" srcset="https://www.vodafone.co.uk/newscentre/app/uploads/2019/02/samsung-find-my-mobile-web-desktop-2-edited-768x374.png 768w, https://www.vodafone.co.uk/newscentre/app/uploads/2019/02/samsung-find-my-mobile-web-desktop-2-edited-550x268.png 550w, https://www.vodafone.co.uk/newscentre/app/uploads/2019/02/samsung-find-my-mobile-web-desktop-2-edited-1536x747.png 1536w, https://www.vodafone.co.uk/newscentre/app/uploads/2019/02/samsung-find-my-mobile-web-desktop-2-edited.png 1881w" sizes="(max-width: 768px) 100vw, 768px" ></p><p>It has some additional features that may prove useful if you lose your Galaxy phone, such as the option to remotely check if anyone has used it for phone calls or texts.</p><h3>Stolen phone: what to do next</h3><ul><li>If you’re sure it’s been <strong>stolen</strong>, <strong><a href="https://www.vodafone.co.uk/webcenter/portal/myvodafone/lostandstolen" target="_blank" rel="noopener">report this to Vodafone</a></strong> so the device can be blacklisted. This means it won’t be usable on any UK mobile network, even with a different SIM in it. This is done by adding its unique International Mobile Equipment Identity (IMEI) number to an industry database.</li><li>Report the theft to the police so you can receive a crime reference number. You’ll need this if you make a claim on your insurance policy.</li><li>DO NOT use any “find my phone” feature to track and confront the alleged phone thief, as this could put you in danger.</li></ul><p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-8843" src="https://newscentre.vodafone.co.uk/app/uploads/2014/09/xperia-z3-dust.jpg" alt="xperia z3 dust" width="618" height="332" ></p><h3>How to contact Vodafone about your lost or stolen phone</h3><ul><li>Use the dedicated <a href="https://www.vodafone.co.uk/webcenter/portal/myvodafone/lostandstolen" target="_blank" rel="noopener"><strong>Lost or Stolen page</strong></a> on the Vodafone UK website.</li><li>Use the <strong><a href="https://support.vodafone.co.uk/?ltpn=UK:UCMS:Homepage&ltsn=vf-meganavMeganav&lts1=6&lts2=3&ltat=Support&ltad=198" target="_blank" rel="noopener">TOBi</a></strong> digital assistant on the Vodafone UK website.</li><li>If you have Vodafone Insurance, <a href="https://www.vodafone.co.uk/mobile/vodafone-insurance" target="_blank" rel="noopener"><strong>contact the Insurance team</strong></a>.</li></ul><h3>Top security tips</h3><ul><li>Keep a record of your smartphone’s IMEI number. This may be printed on your phone’s box or packaging. Alternatively, type *#06# on the number pad of your phone’s dialling app to see its IMEI number.</li><li>Register your phone on <strong><a href="https://www.immobilise.com/" target="_blank" rel="noopener">the Immobilise website</a></strong>, a free UK-wide register of possession ownership details. In the event that police recover your phone, they’ll know who to return it to.</li><li>Back up your phone’s data. You can automatically set up your Android phone to back up its contents to your Google account. Instructions on how to do so can vary depending on which specific Android device you own, but <strong><a href="https://support.google.com/android/answer/2819582?hl=en-GB" target="_blank" rel="noopener">Google’s instructions</a></strong> will apply to most modern Android phones.<br />You can <strong><a href="https://support.apple.com/en-gb/HT203977" target="_blank" rel="noopener">set up your iPhone</a></strong> to automatically back up its contents to your iCloud account. Alternatively, you can connect your iPhone to your computer and store your backups there instead.</li><li>You can also remotely lock down your device using the ‘find my’ services from Apple, Google and Samsung, so that no one else can use it. In the case of iPhones, you have the option to display a lost-and-found message on the lock screen with your contact details in case a good Samaritan finds your iPhone.</li><li>If you’re worried that someone may have accessed your personal data while the phone was lost or stolen, change passwords for all your online accounts: email, social media, online banking. This is much easier to do if you set up and use <strong><a href="https://www.vodafone.co.uk/newscentre/features/your-digital-life-how-to-preserve-it-after-you-die/">a password manager</a></strong>.</li></ul><h3>New Android features to protect your data on a lost or stolen phone</h3><p>In addition to the standard ‘find my’ features, such as remote tracking, remote locking and remote wiping, new features have been added to recent versions of Android. Available on any device running Android 10 or later (which was released in 2019), these features can help protect the personal information and files on your phone if it’s ever lost or stolen. As with the more familiar ‘find my’ features though, you need to set these up in advance to make use of them.</p><h2>Theft Detection Lock</h2><p>Theft Detection Lock uses AI and your phone’s sensors, such as the ones that know which way up your phone is being held, to try to detect if your phone has been snatched out of your hand. If so, it will then lock your phone.</p><h2>Offline Device Lock</h2><p>Thieves will often try to take a phone offline, such as by removing the SIM card or turning on airplane mode, in an attempt to stop you remotely locating, locking or wiping your phone. Offline Device Lock hopes to counter this – if it detects that your phone is both unlocked and offline for a prolonged period, it will automatically lock the phone.</p> <section class="single-block image-block mt-4 mb-4"> <figure class="wp-caption alignnone"> <img src="https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionPixelAndroid14screenshot.png" srcset="https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionPixelAndroid14screenshot-460x768.png 460w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionPixelAndroid14screenshot-330x550.png 330w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionPixelAndroid14screenshot-768x1281.png 768w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionPixelAndroid14screenshot-921x1536.png 921w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionPixelAndroid14screenshot-89x149.png 89w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionPixelAndroid14screenshot-668x1115.png 668w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionPixelAndroid14screenshot.png 1080w" sizes="(max-width: 1080px) 100vw, 1080px" alt="On a Google Pixel 5 running Android 14, these three new features are found in Settings > Security and privacy > Device unlock > Theft protection" /> <figcaption class="wp-caption-text"> On a Google Pixel 5 running Android 14, these three new features are found in Settings > Security and privacy > Device unlock > Theft protection </figcaption> </figure> </section> <section class="single-block embed-block mt-4 mb-4 w-100"> <h2>Remote Lock</h2><p>It’s already possible to remotely lock your Android device by logging into your Google account in a web browser. But during a stressful event, such as having your phone stolen, you may not be able to immediately remember your login credentials. With the new Remote Lock feature, you can remotely lock your missing Android device without having to remember the password for your Google account.</p> </section> <section class="single-block image-block mt-4 mb-4"> <figure class="wp-caption alignnone"> <img src="https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/remotelockPixelAndroid14screenshot.png" srcset="https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/remotelockPixelAndroid14screenshot-455x768.png 455w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/remotelockPixelAndroid14screenshot-326x550.png 326w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/remotelockPixelAndroid14screenshot-768x1296.png 768w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/remotelockPixelAndroid14screenshot-910x1536.png 910w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/remotelockPixelAndroid14screenshot-88x149.png 88w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/remotelockPixelAndroid14screenshot-661x1115.png 661w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/remotelockPixelAndroid14screenshot.png 1068w" sizes="(max-width: 1068px) 100vw, 1068px" alt="" /> </figure> </section> <section class="single-block embed-block mt-4 mb-4 w-100"> <p>Devices running Android 10 or later will get these features through an update to Google Play Services, an essential part of the Android operating system. To check if you have these features, and to learn how to turn them on, follow <strong><a href="https://support.google.com/android/answer/15146908?hl=en-GB" target="_blank" rel="noopener">Google’s instructions</a></strong>.</p> </section> <section class="single-block image-block mt-4 mb-4"> <figure class="wp-caption alignnone"> <img src="https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionAndroid13GalaxyS20screenshot.png" srcset="https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionAndroid13GalaxyS20screenshot-441x768.png 441w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionAndroid13GalaxyS20screenshot-316x550.png 316w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionAndroid13GalaxyS20screenshot-768x1336.png 768w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionAndroid13GalaxyS20screenshot-883x1536.png 883w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionAndroid13GalaxyS20screenshot-86x149.png 86w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionAndroid13GalaxyS20screenshot-641x1115.png 641w, https://www.vodafone.co.uk/newscentre/app/uploads/2023/07/theftprotectionAndroid13GalaxyS20screenshot.png 1080w" sizes="(max-width: 1080px) 100vw, 1080px" alt="The location of these new features may vary a little depending on the manufacturer of your Android phone. For example, on a Samsung Galaxy S20 running Android 13, they are found in Settings > Security and privacy > Other security settings > Theft protection" /> <figcaption class="wp-caption-text"> The location of these new features may vary a little depending on the manufacturer of your Android phone. For example, on a Samsung Galaxy S20 running Android 13, they are found in Settings > Security and privacy > Other security settings > Theft protection </figcaption> </figure> </section> <section class="single-block embed-block mt-4 mb-4 w-100"> <h2>Android 15-only features</h2><p>A couple of new features are only available on devices running Android 15 or later (which was released in October 2024).</p><p>Attempting to change sensitive settings, such as your ‘find my’ settings now require authentication – in other words, the correct PIN, password, fingerprint or face scan.</p><p>Multiple failed authentication attempts, which could be a sign of a thief unsuccessfully attempting something nefarious, will result in your phone automatically locking itself.</p><h3>Consider getting insurance</h3><p>It’s always possible that your waylaid phone can’t be recovered. For peace of mind in such an unfortunate event, consider taking out Vodafone Insurance. If you take out the highest level of cover, the flexible policy will replace your phone, not only if it’s lost or stolen, but also if it’s damaged or breaks down.</p><p>If your claim is accepted, then a replacement phone will be dispatched to your UK address, even if your phone is waylaid while you’re abroad, by next-day delivery.</p><p>Bear in mind that if you have an iPhone, you must buy Vodafone Insurance within 60 days of purchasing your iPhone. If you have an Android phone, you can purchase Vodafone Insurance as long as your handset is less than 18 months old.</p><p><strong><a href="https://insurance.vodafone.com/uk/" target="_blank" rel="noopener">Learn more about Vodafone Insurance</a></strong> and get a quote for your device.</p><p><em>This article was originally published in October 2019 and was last updated in November 2024.</em></p><p><strong><em>Stay up-to-date with the very latest news from Vodafone by following us on <a href="https://twitter.com/vodafoneuknews" target="_blank" rel="noopener">Twitter</a> and <a href="https://www.linkedin.com/showcase/vodafone-uk-news-centre/">LinkedIn</a> and signing up for News Centre website <a href="https://newscentre.vodafone.co.uk/features/how-to-use-the-vodafone-uk-news-centre/" target="_blank" rel="noopener">notifications.</a></em></strong></p> </section> </div> </article> </div> <div class="col-md-5 col-lg-4 offset-lg-1"> <div class=""> <h3 class="category">Read more</h3> <div> <article class="listing single-featured"> <div class="article-wrapper"> <div class="image-wrapper"> <div class="image-box"> <a class="image-container" href="https://www.vodafone.co.uk/newscentre/smart-living/everything-you-need-to-know-about/roaming-with-vodafone-in-2022-everything-you-need-to-know/"> <figure class="thumbnail this"> <picture><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2022/01/shutterstock_2090517487-550x367.jpg.webp 550w' type='image/webp'/><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2022/01/shutterstock_2090517487-550x367.jpg 550w' /><img src="https://www.vodafone.co.uk/newscentre/app/uploads/2022/01/shutterstock_2090517487-scaled.jpg" alt="Woman in red next to pool taking selfie" title="shutterstock_2090517487" /></picture> </figure> </a> </div> <h2 class="dotdotdot"><a href="https://www.vodafone.co.uk/newscentre/smart-living/everything-you-need-to-know-about/roaming-with-vodafone-in-2022-everything-you-need-to-know/">Roaming with Vodafone in 2024: Everything you need to know</a></h2> </div> <div class="article-info-container"> <div class="author-line"> <a href="https://www.vodafone.co.uk/newscentre/smart-living/everything-you-need-to-know-about/"> <span class="category first"> Everything you need to know </span> </a> <span class="separator">|</span> <span class="author first"> <a >Alan Lu</a> </span> <span class="separator">|</span> <date class="date last">24 May 2024</date> </div> </div> </div></article> <article class="listing single-featured"> <div class="article-wrapper"> <div class="image-wrapper"> <div class="image-box"> <a class="image-container" href="https://www.vodafone.co.uk/newscentre/smart-living/everything-you-need-to-know-about/vodafone-evo-everything-you-need-to-know/"> <figure class="thumbnail this"> <picture><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2021/06/Screenshot-2021-06-08-at-10.17.24-e1623418601164-550x367.png 550w' /><img src="https://www.vodafone.co.uk/newscentre/app/uploads/2021/06/Screenshot-2021-06-08-at-10.17.24-e1623418601164.png" alt="The ultimate flexibility. 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