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href="/kb/faq-for-cve-2023-22524-1319248987.html">FAQ for CVE-2023-22524</a></li> <li class=""><a href="/kb/faq-for-cve-2023-22527-1332810917.html">FAQ for CVE-2023-22527</a></li> <li class=""><a href="/kb/using-a-temporary-license-before-upgrading-to-cloud-or-data-center-1354596537.html">Using a temporary license before upgrading to Cloud or Data Center</a></li> <li class=""><a href="/kb/guide-for-atlassian-premier-support-named-contacts-on-premises-product-support-essentials-1402668439.html">Guide for Atlassian Premier Support Named Contacts: On-Premises Product Support Essentials</a></li> </ul> </div> <div class="page-sidepanel sidepanel-on-this-page"> <h4>On this page</h4> <ul> </ul> </div> <div class="page-sidepanel sidepanel-in-this-section"> <h4>In this section</h4> <ul> <li><a href="/kb/best-practices-for-integrating-with-large-directories-via-ldap-820119261.html">Best practices for integrating with large directories via LDAP</a></li> <li><a href="/kb/common-user-management-errors-820119309.html">Common User Management Errors</a></li> <li><a href="/kb/common-user-management-problems-820119305.html">Common User Management Problems</a></li> <li><a href="/kb/how-to-force-all-users-of-atlassian-on-prem-products-to-re-authenticate-their-sessions-on-the-browser-server-and-data-center-1141985219.html">How to force all users of Atlassian on-prem products to re-authenticate their sessions on the browser (Server and Data Center)</a></li> <li><a href="/kb/how-to-write-ldap-search-filters-792496933.html">How to write LDAP search filters</a></li> <li><a href="/kb/ldap-configuration-guide-820119264.html">LDAP Configuration Guide</a></li> <li><a href="/kb/user-management-goals-820119242.html">User Management Goals</a></li> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Atlassian+Support">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <p>This guide is for understanding how to configure user management in Atlassian Applications. System administrators planning a large scale deployment should refer to this guide to ensure their user management is as efficient as possible.</p> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <div class="expand-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <a class="expand-block-expand-button" href="#"> <svg width="20" height="20" viewbox="0 0 20 20" focusable="false" class="expand-block-expand-icon" role="img" aria-labelledby="title-9tlglob"> <title id="title-9tlglob"> </title> <path d="M8.76 13.65l3-3.5a1 1 0 0 0 0-1.3l-3-3.5a1 1 0 0 0-1.52 1.3l3 3.5v-1.3l-3 3.5a1 1 0 1 0 1.52 1.3z" fill="currentColor" fill-rule="evenodd" role="presentation"> </path> </svg> <span>1. What are you trying to achieve?</span> </a>  <div class="expand-block-content-wrapper"> <div class="expand-block-content"> <p>These are the most common questions for administrators starting out with Atlassian applications</p><p>The <a data-macro-name="sp-nobody-link" href="/kb/user-management-goals-820119242.html" class="conf-macro output-inline" data-hasbody="false">User Management Goals</a> guide answers the following:</p><ul><li>Can I use other technologies for my user directories - Google Apps, OAuth Providers, SAML?</li><li>What are my options in Atlassian Cloud?</li><li>What are some common scenarios for user management?</li></ul> </div> </div> </div> </div> </div> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <div class="expand-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <a class="expand-block-expand-button" href="#"> <svg width="20" height="20" viewbox="0 0 20 20" focusable="false" class="expand-block-expand-icon" role="img" aria-labelledby="title-9tlglob"> <title id="title-9tlglob"> </title> <path d="M8.76 13.65l3-3.5a1 1 0 0 0 0-1.3l-3-3.5a1 1 0 0 0-1.52 1.3l3 3.5v-1.3l-3 3.5a1 1 0 1 0 1.52 1.3z" fill="currentColor" fill-rule="evenodd" role="presentation"> </path> </svg> <span>2. Best Practices</span> </a>  <div class="expand-block-content-wrapper"> <div class="expand-block-content"> <p>When deploying Atlassian applications, user management is an important thing to consider. What works best will depend on your environment and goals.</p><p>The <a data-macro-name="sp-nobody-link" href="/kb/best-practices-for-integrating-with-large-directories-via-ldap-820119261.html" class="conf-macro output-inline" data-hasbody="false">Best practices for integrating with large directories via LDAP</a> guide includes answers to the following:</p><ul><li>When should I turn on External User Management?</li><li>When should I use a Delegated Directory?</li><li>When should I use a connector?</li><li>When should I use JIRA for centralised User Management?</li><li>When should I use Crowd for centralised User Management?</li></ul> </div> </div> </div> </div> </div> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <div class="expand-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <a class="expand-block-expand-button" href="#"> <svg width="20" height="20" viewbox="0 0 20 20" focusable="false" class="expand-block-expand-icon" role="img" aria-labelledby="title-9tlglob"> <title id="title-9tlglob"> </title> <path d="M8.76 13.65l3-3.5a1 1 0 0 0 0-1.3l-3-3.5a1 1 0 0 0-1.52 1.3l3 3.5v-1.3l-3 3.5a1 1 0 1 0 1.52 1.3z" fill="currentColor" fill-rule="evenodd" role="presentation"> </path> </svg> <span>3. How do I configure an LDAP server?</span> </a>  <div class="expand-block-content-wrapper"> <div class="expand-block-content"> <p>This section covers how to understand and correctly setup an LDAP directory in your Atlassian Applications.</p><p>The <a data-macro-name="sp-nobody-link" href="/kb/ldap-configuration-guide-820119264.html" class="conf-macro output-inline" data-hasbody="false">LDAP Configuration Guide</a> includes answers to the following:</p><ul><li>Understanding your directory structure</li><li>How strict should my base DN be?</li><li>When should I use a user or group filter?</li><li>Active Directory: When should I disable "Follow Referrals"?</li><li>Active Directory: How do I configure my directory to be writeable form my Atlassian Applications</li></ul> </div> </div> </div> </div> </div> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <div class="expand-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <a class="expand-block-expand-button" href="#"> <svg width="20" height="20" viewbox="0 0 20 20" focusable="false" class="expand-block-expand-icon" role="img" aria-labelledby="title-9tlglob"> <title id="title-9tlglob"> </title> <path d="M8.76 13.65l3-3.5a1 1 0 0 0 0-1.3l-3-3.5a1 1 0 0 0-1.52 1.3l3 3.5v-1.3l-3 3.5a1 1 0 1 0 1.52 1.3z" fill="currentColor" fill-rule="evenodd" role="presentation"> </path> </svg> <span>4. What symptoms are you seeing?</span> </a>  <div class="expand-block-content-wrapper"> <div class="expand-block-content"> <p>These are common problems users report - and may be a sign your configuration is not optimal.</p><p>The <a data-macro-name="sp-nobody-link" href="/kb/common-user-management-problems-820119305.html" class="conf-macro output-inline" data-hasbody="false">Common User Management Problems</a> page includes answers to the following:</p><ul><li>I have too many users, or not enough users</li><li>Some (or all) users or groups aren't showing up in my application</li></ul> </div> </div> </div> </div> </div> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <div class="expand-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <a class="expand-block-expand-button" href="#"> <svg width="20" height="20" viewbox="0 0 20 20" focusable="false" class="expand-block-expand-icon" role="img" aria-labelledby="title-9tlglob"> <title id="title-9tlglob"> </title> <path d="M8.76 13.65l3-3.5a1 1 0 0 0 0-1.3l-3-3.5a1 1 0 0 0-1.52 1.3l3 3.5v-1.3l-3 3.5a1 1 0 1 0 1.52 1.3z" fill="currentColor" fill-rule="evenodd" role="presentation"> </path> </svg> <span>5. Common Error Messages</span> </a>  <div class="expand-block-content-wrapper"> <div class="expand-block-content"> <p>This section covers common error messages, and how to fix the root cause of the problem.</p><p>The <a data-macro-name="sp-nobody-link" href="/kb/common-user-management-errors-820119309.html" class="conf-macro output-inline" data-hasbody="false">Common User Management Errors</a> page includes solutions for the following errors</p><ul><li>LDAP Error 49, 32, 34, and others</li><li>SSL Errors - PKIX Path Building Failed</li></ul> </div> </div> </div> </div> </div><h2 id="UserManagementTroubleshootingandHowToGuides-Configuringyourproduct">Configuring your product</h2><p>See the following guides for more information about configuring your product:</p><p><strong>Bamboo</strong></p><ul><li><a data-macro-name="sp-plaintextbody-link" href="/bamboo/integrating-bamboo-with-ldap-289277210.html" class="conf-macro output-inline" data-hasbody="true">Integrating Bamboo with LDAP</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/bamboo/integrating-bamboo-with-crowd-289277217.html" class="conf-macro output-inline" data-hasbody="true">Integrating Bamboo with Crowd or JIRA</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/bamboo/users-and-permissions-289277200.html" class="conf-macro output-inline" data-hasbody="true">Managing Bamboo User Directories</a></li></ul><p><strong>Bitbucket Server (Formerly Stash)</strong></p><ul><li><a data-macro-name="sp-plaintextbody-link" href="/bitbucketserver/connect-to-an-ldap-directory-776640403.html" class="conf-macro output-inline" data-hasbody="true">Integrating Bitbucket Server with LDAP</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/bitbucketserver/connect-bitbucket-to-crowd-776640399.html" class="conf-macro output-inline" data-hasbody="true">Integrating Bitbucket Server with Crowd</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/bitbucketserver/delegate-user-management-to-jira-776640400.html" class="conf-macro output-inline" data-hasbody="true">Integrating Bitbucket Server with JIRA</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/bitbucketserver/external-user-directories-776640394.html" class="conf-macro output-inline" data-hasbody="true">Managing Bitbucket Server User Directories</a></li></ul><p><strong>Confluence</strong></p><ul><li><a data-macro-name="sp-plaintextbody-link" href="/doc/connecting-to-an-ldap-directory-229838241.html" class="conf-macro output-inline" data-hasbody="true">Integrating Confluence with LDAP</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html" class="conf-macro output-inline" data-hasbody="true">Integrating Confluence with Crowd or JIRA</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/doc/configuring-user-directories-229838212.html" class="conf-macro output-inline" data-hasbody="true">Managing Confluence User Directories</a></li></ul><p><strong>Crowd</strong></p><ul><li><a data-macro-name="sp-plaintextbody-link" href="/crowd/managing-directories-193037.html" class="conf-macro output-inline" data-hasbody="true">Managing Crowd Directories</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/crowd/adding-an-application-18579591.html" class="conf-macro output-inline" data-hasbody="true">Managing Crowd Applications</a></li><li><a data-macro-name="sp-plaintextbody-link" href="#" class="unresolved conf-macro output-inline" data-hasbody="true">Configuring Crowd Single Sign On</a></li></ul><p><strong>Fisheye / Crucible</strong></p><ul><li><a rel="nofollow" href="https://confluence.atlassian.com/fisheye/ldap-authentication-298976829.html">Integrating Fisheye / Crucible with LDAP</a></li><li><a rel="nofollow" href="https://confluence.atlassian.com/fisheye/jira-and-crowd-authentication-298976831.html">Integrating Fisheye / Crucible with Crowd or JIRA</a></li><li><a rel="nofollow" href="https://confluence.atlassian.com/fisheye/host-based-authentication-298976828.html">Configuring Fisheye Host Based Authentication</a></li><li><a rel="nofollow" href="https://confluence.atlassian.com/fisheye/configuring-external-authentication-sources-298976826.html">Managing Fisheye / Crucible User Directories</a></li></ul><p><strong>JIRA</strong></p><ul><li><a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver070/allowing-connections-to-jira-for-user-management-749382796.html" class="conf-macro output-inline" data-hasbody="true">Allowing connections to JIRA for User Management</a><strong><br></strong></li><li><a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver070/connecting-to-an-ldap-directory-749382818.html" class="conf-macro output-inline" data-hasbody="true">Integrating JIRA with LDAP</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver070/connecting-to-crowd-or-another-jira-application-for-user-management-749382798.html" class="conf-macro output-inline" data-hasbody="true">Integrating JIRA with Crowd or another JIRA</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver070/configuring-user-directories-749382816.html" class="conf-macro output-inline" data-hasbody="true">Managing JIRA User Directories</a></li></ul><p><strong>HipChat Server</strong></p><ul><li><a data-macro-name="sp-plaintextbody-link" href="/hc/connecting-to-an-ldap-directory-687218283.html" class="conf-macro output-inline" data-hasbody="true">Integrating HipChat Server with LDAP</a><strong><br class="_mce_tagged_br"></strong></li><li><a data-macro-name="sp-plaintextbody-link" href="/hc/connecting-to-crowd-or-jira-applications-for-user-management-687218293.html" class="conf-macro output-inline" data-hasbody="true">Integrating HipChat Server with Crowd or JIRA</a></li><li><a data-macro-name="sp-plaintextbody-link" href="/hc/configuring-user-directories-686856978.html" class="conf-macro output-inline" data-hasbody="true">Managing HipChat Server User Directories</a></li></ul> </div> </div> <div class="content-page-last-modified-date"> Last modified on Nov 2, 2018 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div 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re-authenticate their sessions on the browser (Server and Data Center)</a></li> <li><a href="/kb/how-to-write-ldap-search-filters-792496933.html">How to write LDAP search filters</a></li> <li><a href="/kb/ldap-configuration-guide-820119264.html">LDAP Configuration Guide</a></li> <li><a href="/kb/user-management-goals-820119242.html">User Management Goals</a></li> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a 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