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xl:hover:text-[#444B5A]">Request Demo</a></div><div class="max-xs:gap-x-3 xs:px-5 flex flex-row-reverse items-center justify-between px-5 pb-3 pt-1.5"><p class="text-[#3D424D] font-tenon mb-2 self-end text-[10px] font-normal leading-relaxed opacity-60">Copyright © SurveySparrow Inc. 2024<br aria-hidden="true"/><a class="text-[#3D424D] font-tenon font-normal tracking-[-0.2px] underline opacity-60" href="https://surveysparrow.com/legal/privacy-policy/">Privacy Policy</a> <a class="text-[#3D424D] font-tenon font-normal tracking-[-0.2px] underline opacity-60" href="https://surveysparrow.com/legal/terms-of-service/">Terms of Service</a> SurveySparrow Inc.</p><div class="flex flex-col max-xl:px-[7px] max-md:!px-0 md:mb-3 md:mt-3 xl:hidden"><div class="md:hidden"><div data-orientation="vertical"><div data-state="closed" data-orientation="vertical"><button type="button" aria-controls="radix-:R1daiilta:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rdaiilta:" 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items-center open:rotate-180" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 20" fill="none" class="stroke-[#76859A] group-hover:stroke-primary-600"><path d="M4.01906 6.63401L7.39323 9.16651L8.23073 7.50401L11.5599 6.66651L12.5449 2.72735M13.2266 14.1665L14.0599 12.4998L11.6032 10.849L9.98406 10.7457L9.0599 11.6665L10.7266 14.1665H13.2266ZM11.4044 2.52902C6.71774 2.12152 2.84857 5.99068 3.25607 10.6774C3.56607 14.2432 6.48274 17.1599 10.0486 17.4699C14.7352 17.8774 18.6044 14.009 18.1969 9.32152C17.8869 5.75652 14.9702 2.83985 11.4044 2.52902Z" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg><p class="font-tenon pl-2 text-base font-medium leading-tight max-md:text-xs max-md:leading-normal text-[#64748B] group-hover:text-primary-600">ENG</p><div class="ml-1.5 transition-transform duration-300"><svg xmlns="http://www.w3.org/2000/svg" width="7" height="4" viewBox="0 0 7 4" fill="none" class="stroke-[#76859A] group-hover:stroke-primary-600"><path d="M1 0.666748L3.66667 3.33341L6.33333 0.666748" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></button></li></ul></div></nav></div></div></div></div></div></div></div></div></div></header><main><div class="font-poppins antialiased __variable_2c3b51 __variable_d7204a"><section class="pt-20"><div class="pt-16 pb-28 relative"><div class="absolute bottom-0 left-0 right-0 top-0 w-full"><img fetchPriority="high" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent" src="https://static.surveysparrow.com/site/assets/legal-and-security/legal-bg-img-v2.png"/></div><div class="container relative z-10"><h1 class="text-center text-2xl font-semibold !leading-normal text-black md:text-4xl mb-20">GDPR Commitment</h1></div></div></section><div class="container -mt-32 mb-20 md:mb-28"><div class="flex justify-center max-xl:flex-col"><div class="xl:max-w-6xl relative w-full rounded border border-gray-200 bg-white px-4 pb-2.5 pt-12 md:px-10"><div class="-mt-3.5 mb-7 flex flex-col items-center justify-between sm:flex-row"><nav class="flex " aria-label="Breadcrumb" role="navigation"><ol class="flex items-center space-x-1 max-xl:flex-wrap"><li class=""><div class="flex items-center gap-4"><a href="/legal/legal-and-security/" class="text-base font-medium text-gray-900 text-xs !font-normal !-mr-1.5 hover:text-primary cursor-pointer transition-all duration-300 ease-in-out">Legal & Security</a><svg width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg" class="mr-2 "><path d="M1 9L5 5L1 1" stroke="#323232" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></li><li class="ml-[18px]"><div class="flex items-center gap-4"><a href="/legal/legal-and-security/?id=Privacy" class="text-base font-medium text-gray-900 text-xs !font-normal !-mr-1.5 hover:text-primary cursor-pointer transition-all duration-300 ease-in-out">Privacy</a><svg width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg" class="mr-2 "><path d="M1 9L5 5L1 1" stroke="#323232" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></li><li class="ml-[18px]"><div class="flex items-center "><span class="text-base font-medium text-neutral-400 text-xs !font-normal !-ml-0.5 -ml-1" aria-current="page">GDPR Commitment</span></div></li></ol></nav></div><div id="list"><div><div id="anchor-0" class="mb-9"><div class="prose-headings:font-semibold prose-headings:text-gray-900 prose-h2:mb-5 prose-h2:text-3xl prose-h2:!leading-normal prose-h3:mb-5 prose-h3:text-2xl prose-h3:!leading-normal prose-h4:mb-5 prose-h4:text-lg prose-h5:mb-5 prose-h5:text-xl prose-h6:mb-5 prose-h6:text-lg prose-p:mb-5 prose-p:text-sm prose-p:!leading-relaxed prose-p:text-gray-900 prose-a:text-primary/80 prose-a:transition-all prose-a:duration-300 prose-strong:!font-medium prose-ol:pl-4 prose-ul:ml-5 prose-ul:list-disc prose-li:mb-5 prose-li:pl-1.5 prose-li:text-sm prose-li:!leading-relaxed prose-table:border prose-table:border-gray-200 prose-th:bg-green-200 prose-th:py-5 prose-th:text-lg prose-th:font-normal prose-td:border prose-td:border-gray-200 prose-td:px-3 prose-td:py-2 prose-td:text-center prose-td:text-sm prose-td:font-normal hover:prose-a:text-primary prose-h2:md:text-5xl prose-h3:md:text-5xl prose-h4:md:text-2xl prose-h5:md:text-2xl prose-h6:md:text-xl prose-p:md:text-base prose-li:md:text-base prose-ol:list-decimal text-sm marker:text-zinc-500 md:marker:text-base md:marker:font-semibold"><h5>Overview</h5><p><span style="font-weight:400">The EU General Data Protection Regulation (GDPR), which went into effect on May 25, 2018, replacing the Data Protection Directive 95/46/EC is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens and residents (Individuals) data privacy and to reshape the way organizations across the region approach data privacy. The introduction of the UK GDPR that forms part of the Data Protection Act 2018 after the Brexit transition, is similarly designed to expand the rights with respect to personal data of individuals in the United Kingdom.</span></p><p><span style="font-weight:400">With GDPR in place, Individuals from the European Union and UK can now exercise greater control over their data and decide the extent to which businesses can store & manage the same.</span></p><p><span style="font-weight:400">As a global service provider, SurveySparrow recognizes the value of data protection, and has committed to address and implement stringent processes and procedures in accordance with the applicable data protection regulation. The following sections outline our approach and dedication towards the GDPR.</span></p><h5>Who is affected by GDPR?</h5><p><span style="font-weight:400">The scope of the GDPR is very broad and it will affect:</span></p><ol><li><span style="font-weight:400"> All organizations established inside the European Union.</span></li><li><span style="font-weight:400"> All organizations involved in processing personal data of EU citizens.</span></li><li><span style="font-weight:400"> GDPR will apply to any organization processing personal data of EU citizens, regardless of where it is established, and regardless of where its processing activities take place. This means that GDPR could apply to any organization anywhere in the world.</span></li></ol><h5>Are you a controller or processor?</h5><p><span style="font-weight:400">When you access personal data, you do so either as a controller or a processor. There are different requirements and obligations depending on which category you fall under:</span></p><ol><li aria-level="1" style="font-weight:400"><span style="font-weight:400">A controller is an organization that determines the purposes and means of processing personal data. A controller also determines the specific personal data that is collected from a data subject for processing.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">A data processor is a person or organization who deals with personal data as instructed by a controller for specific purposes and services offered to the controller that involve personal data processing.</span></li></ol><h5>Our GDPR Responsibilities</h5><p><span style="font-weight:400">Where SurveySparrow processes the personal data of individuals in the EU or the UK, it has certain obligations under the GDPR. These obligations include the following:</span></p><ol><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Obtaining explicit consent from individuals before collecting, using, or disclosing your personal data.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Ensuring that personal data is collected and processed lawfully, fairly, and transparently.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Ensuring that personal data is collected for specified, explicit, and legitimate purposes and is not processed in a manner that is incompatible with those purposes.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Ensuring that personal data is accurate, up-to-date, and is kept for no longer than is necessary for the purposes for which it is processed.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Ensuring that personal data is processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Being transparent about the processing of personal data, including providing individuals with information about how your personal data is being used and how they can exercise your rights under the GDPR.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Providing individuals with access to your personal data and the right to rectify or erase data, or to restrict or object to its processing, in certain circumstances.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">In the event of a personal data breach, taking appropriate measures to notify individuals and the relevant authorities, as required by the GDPR.</span></li></ol><h5>Your GDPR Responsibilities</h5><p><span style="font-weight:400">When using our services to collect, store or process your personal data, including that of your customers or users, you are the Data Controller and we are a Data Processor. You must ensure that any services you use to process personal data are doing so in compliance with the GDPR. This means that when you use any of our services to collect and/or process your personal data you need to ensure certain contractual terms are in place.</span></p><p><span style="font-weight:400">Under the General Data Protection Regulation (GDPR), you as a customer have certain obligations with regard to personal data that you collect or use. These obligations include:</span></p><ol><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Ensuring that the personal data you provide to SurveySparrow is accurate and up-to-date.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Cooperating with SurveySparrow in order to enable it to comply with its obligations under the GDPR. </span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Refraining from providing false or misleading information to SurveySparrow. </span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Respecting the privacy of other individuals and not collecting or using their personal data without a lawful basis for doing so.</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Protecting your personal data by not giving unauthorized access to the SurveySparrow platform.</span></li></ol><h5>SurveySparrow’s ongoing GDPR Commitment</h5><p><span style="font-weight:400">We stride by Transparency, Privacy and Security and help in facilitating data processing and management simple for you. You control and own your data, here is a summary of the measures adopted by SurveySparrow to be fully in compliance with the GDPR:-</span></p><p><b>Data Processing:</b><span style="font-weight:400"> The processing of personal data on behalf of an Individual shall be only based on an Individual’s documented instructions and for the purpose of rendering the agreed services which shall be governed by the Terms of Service and Data Processing Agreement (DPA) updated in accordance with the recent developments in the GDPR. </span></p><p><b>Data Processing Agreement: </b><span style="font-weight:400"> Regulates the processing of personal data for performing the agreed services. We have an up-to-date Data Processing Agreement in place that elucidates our approach towards GDPR. The DPA details our commitment and obligations as a data processor to our customers (controllers), addressing the principles of processing, the measures adopted for securing the data, the rights of the data subjects and the responsibilities of the controllers and processors. We acknowledge that the GDPR will help us adopt the highest operational standards and will thereby facilitate the protection of customer data in the best way possible.</span></p><p><b>International Data Transfers: </b><span style="font-weight:400">In order to ensure that transfer of personal data continues to benefit from a high level of protection, we have incorporated the new Standard Contractual Clauses (“SCC”)</span><span style="font-weight:400"> adopted on 4 June 2021 by </span><span style="font-weight:400">the European Commission replacing the old SCCs that were adopted under the previous Data Protection Directive(Directive 95/46, into our DPA for the lawful transfer of personal data outside the EEA and UK. </span></p><p><b>Training on GDPR: </b><span style="font-weight:400">SurveySparrow Inc. is committed to ensuring that our employees, customers, suppliers and all other relevant stakeholders we work with understand the importance of the General Data Protection Regulation (GDPR). We emphasize regular training as an essential part of GDPR compliance and as part of this we specifically train all personnels to understand their roles and responsibilities in the organizational requirement for GDPR compliance. We ensure all personnels receive an internal employee awareness certification by completing the training and assessment on GDPR and information security requirements. </span></p><h5>Personal Privacy</h5><p><span style="font-weight:400">Personal Privacy of customers’ data is absolute at SurveySparrow . While we process customer data in accordance with the documented instructions, the right to edit, delete , retain or transfer the data resides with the customer at all times. </span></p><h5>Transparency</h5><p><span style="font-weight:400">Customers at any point in time can get in touch with us and reasonably request for required information to prove our GDPR compliance. They can approach the Data Protection Officer (DPO) by sending an email to privacy@surveysparrow.com and ask for any information pertaining to their account. If deemed necessary, customers can also verify their logs to confirm upon specific events related to their personal data.</span></p><h5>Security</h5><p><span style="font-weight:400">We have developed and implemented a comprehensive information security program and internal controls in accordance with the international standards (SOC 2 Type II and ISO 27001).We promise to adopt utmost security standards so that your personal data does not get compromised at any point you have a valid account with SurveySparrow. We have tightened our IT infrastructure, data security platform & IT policies so as to offer our customers enhanced end-to-end security.You may refer to our </span><a href="https://surveysparrow.com/legal/security/"><span style="font-weight:400">Security Page</span></a><span style="font-weight:400"> for a detailed description on our security measures.</span></p><h5>Data Portability</h5><p><span style="font-weight:400">Being the data owner, it is completely your call to decide on where & with whom your data must reside. We’ll help you port your data out of our ecosystem in a safe and secure manner. However, the transfer of data to another IT environment/processor will purely depend on the technical feasibility at both ends.</span></p><h5>Our GDPR Readiness Checklist</h5><ol><li aria-level="1" style="font-weight:400"><span style="font-weight:400">DPA updated</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Terms of service updated</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Privacy Policy updated</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">Data Protection Officer appointed</span></li><li aria-level="1" style="font-weight:400"><span style="font-weight:400">GDPR training given to all employees that handle customer data</span></li></ol><p><span style="font-weight:400">For complete information, please refer to our </span><a href="https://surveysparrow.com/legal/dpa/"><span style="font-weight:400">DPA</span></a><span style="font-weight:400">, </span><a href="https://surveysparrow.com/legal/terms-of-service/"><span style="font-weight:400">terms of service</span></a><span style="font-weight:400"> & </span><a href="https://surveysparrow.com/legal/privacy-policy/"><span style="font-weight:400">privacy policy</span></a><span style="font-weight:400"> pages. If you have any specific questions, please feel free to write to our Data Protection Officer at </span><a href="mailto:privacy@surveysparrow.com"><span style="font-weight:400">privacy@surveysparrow.com</span></a><span style="font-weight:400"> . Our GDPR team will be more than happy to answer your queries.</span></p><h5>Frequently Asked Questions:</h5><p><span style="font-weight:400">1. What is considered personal data under GDPR?</span></p><p><span style="font-weight:400">Personal data under GDPR is any information that relates to an identified or identifiable natural person. This includes things like names, addresses, email addresses, IP addresses, and other identifying information.</span></p><p><span style="font-weight:400">2. How does GDPR apply to SurveySparrow if we are based outside the EU?</span></p><p><span style="font-weight:400">GDPR applies to companies that process the personal data of individuals in the EU, regardless of where the company is based. Where SurveySparrow processes the personal data of individuals in the EU, we are required to comply with GDPR.</span></p><p><span style="font-weight:400">3. How do we comply with GDPR?</span></p><p><span style="font-weight:400">To comply with GDPR, SurveySparrow ensures that it is processing personal data in a lawful, fair, and transparent manner. This includes obtaining explicit consent from individuals before collecting, using, or disclosing their personal data, and being transparent about how their personal data is being used. SurveySparrow also ensures that personal data is collected for specified, explicit, and legitimate purposes and is not processed in a manner that is incompatible with those purposes.</span></p><p><span style="font-weight:400">4. How can ISO 27001 and SOC 2 help with GDPR compliance?</span></p><p><span style="font-weight:400">GDPR requires organizations to implement appropriate technical and organizational measures, such as policies, procedures, and processes, to protect personal data processing. ISO27001 and SOC 2 privacy criteria provides an excellent starting point for meeting these technical and operational requirements, as it is the most comprehensive privacy-specific standards for an information security management system, building on requirements, control objectives, and controls to help reduce the risk of a breach. While the GDPR Regulation, ISO27001 and SOC2 privacy standards aim at protecting the privacy and protection of Personal Data, it is important to understand that neither of these are replaceable in place of the other.</span></p><p><span style="font-weight:400">5. How do we handle requests from governmental authorities?</span></p><p><span style="font-weight:400">If SurveySparrow were to receive a request from a governmental authority, we would respond in a timely manner, providing any information requested that is necessary for the authority to conduct its investigation. 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style='font-weight: 400;'\u003eThe EU General Data Protection Regulation (GDPR), which went into effect on May 25, 2018, replacing the Data Protection Directive 95/46/EC is\u0026nbsp; designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens and residents (Individuals) data privacy and to reshape the way organizations across the region approach data privacy. The introduction of the UK GDPR that forms part of the Data Protection Act 2018 after the Brexit transition, is similarly designed to expand the rights with respect to personal data of\u0026nbsp; individuals in the United Kingdom.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eWith GDPR in place, Individuals\u0026nbsp; from the European Union and UK\u0026nbsp; can now exercise greater control over their data and decide the extent to which businesses can store \u0026amp; manage the same.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eAs a global service provider, SurveySparrow recognizes the value of data protection, and has committed to address and implement\u0026nbsp; stringent processes\u0026nbsp; and procedures in accordance with the applicable data protection regulation. The following sections outline our approach and dedication towards the GDPR.\u003c/span\u003e\u003c/p\u003e\u003ch5\u003eWho is affected by GDPR?\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eThe scope of the GDPR is very broad and it will affect:\u003c/span\u003e\u003c/p\u003e\u003col\u003e\u003cli\u003e\u003cspan style='font-weight: 400;'\u003e\u0026nbsp;All organizations established inside the European Union.\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style='font-weight: 400;'\u003e\u0026nbsp;All organizations involved in processing personal data of EU citizens.\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style='font-weight: 400;'\u003e\u0026nbsp;GDPR will apply to any organization processing personal data of EU citizens, regardless of where it is established, and regardless of where its processing activities take place. This means that GDPR could apply to any organization anywhere in the world.\u003c/span\u003e\u003c/li\u003e\u003c/ol\u003e\u003ch5\u003eAre you a controller or processor?\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eWhen you access personal data, you do so either as a controller or a processor. There are different requirements and obligations depending on which category you fall under:\u003c/span\u003e\u003c/p\u003e\u003col\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eA controller is an organization that determines the purposes and means of processing personal data. A controller also determines the specific personal data that is collected from a data subject for processing.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eA data processor is a person or organization who deals with personal data as instructed by a controller for specific purposes and services offered to the controller that involve personal data processing.\u003c/span\u003e\u003c/li\u003e\u003c/ol\u003e\u003ch5\u003eOur GDPR Responsibilities\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eWhere SurveySparrow processes the personal data of individuals in the EU or the UK, it has certain obligations under the GDPR. These obligations include the following:\u003c/span\u003e\u003c/p\u003e\u003col\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eObtaining explicit consent from individuals before collecting, using, or disclosing your personal data.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eEnsuring that personal data is collected and processed lawfully, fairly, and transparently.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eEnsuring that personal data is collected for specified, explicit, and legitimate purposes and is not processed in a manner that is incompatible with those purposes.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eEnsuring that personal data is accurate, up-to-date, and is kept for no longer than is necessary for the purposes for which it is processed.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eEnsuring that personal data is processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eBeing transparent about the processing of personal data, including providing individuals with information about how your personal data is being used and how they can exercise your rights under the GDPR.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eProviding individuals with access to your personal data and the right to rectify or erase data, or to restrict or object to its processing, in certain circumstances.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eIn the event of a personal data breach, taking appropriate measures to notify individuals and the relevant authorities, as required by the GDPR.\u003c/span\u003e\u003c/li\u003e\u003c/ol\u003e\u003ch5\u003eYour GDPR Responsibilities\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eWhen using our services to collect, store or process your personal data, including that of your customers or users, you are the Data Controller and we are a Data Processor. You must ensure that any services you use to process personal data are doing so in compliance with the GDPR.\u0026nbsp; This means that when you use any of our services to collect and/or process your personal data you need to ensure certain contractual terms are in place.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eUnder the General Data Protection Regulation (GDPR), you as a customer have certain obligations with regard to\u0026nbsp; personal data that you collect or use. These obligations include:\u003c/span\u003e\u003c/p\u003e\u003col\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eEnsuring that the personal data you provide to SurveySparrow is accurate and up-to-date.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eCooperating with SurveySparrow in order to enable it to comply with its obligations under the GDPR.\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eRefraining from providing false or misleading information to SurveySparrow.\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eRespecting the privacy of other individuals and not collecting or using their personal data without a lawful basis for doing so.\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eProtecting your personal data by not giving unauthorized access to the SurveySparrow platform.\u003c/span\u003e\u003c/li\u003e\u003c/ol\u003e\u003ch5\u003eSurveySparrow’s ongoing GDPR Commitment\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eWe stride by Transparency, Privacy and Security and help in facilitating data processing and management simple for you. You control and own your data, here is a summary of the measures adopted by SurveySparrow to be fully in compliance with the GDPR:-\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eData Processing:\u003c/b\u003e\u003cspan style='font-weight: 400;'\u003e The\u0026nbsp; processing of personal data on behalf of an Individual shall be only based on an Individual’s documented instructions and for the purpose of rendering the agreed services which shall be governed by the Terms of Service and Data Processing Agreement (DPA) updated in accordance with the recent developments in the GDPR.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eData Processing Agreement: \u003c/b\u003e\u003cspan style='font-weight: 400;'\u003e\u0026nbsp;Regulates the processing of personal data for performing the agreed services. We have an up-to-date Data Processing Agreement in place that elucidates our approach towards GDPR. The DPA details\u0026nbsp; our commitment and obligations as a data processor to our customers (controllers), addressing the principles of processing, the measures adopted for securing the data, the rights of the data subjects and the responsibilities of the controllers and processors. We acknowledge that the GDPR will help us adopt the highest operational standards and will thereby facilitate the protection of customer data in the best way possible.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eInternational Data Transfers: \u003c/b\u003e\u003cspan style='font-weight: 400;'\u003eIn order to ensure that transfer of personal data continues to benefit from a high level of\u0026nbsp; protection, we have incorporated the new Standard Contractual Clauses (“SCC”)\u003c/span\u003e\u003cspan style='font-weight: 400;'\u003e adopted on 4 June 2021 by \u003c/span\u003e\u003cspan style='font-weight: 400;'\u003ethe European Commission replacing the old SCCs that were adopted under the previous Data Protection Directive(Directive 95/46, into our DPA\u0026nbsp; for the lawful transfer of personal data outside the EEA and UK.\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eTraining on GDPR: \u003c/b\u003e\u003cspan style='font-weight: 400;'\u003eSurveySparrow Inc. is committed to ensuring that our employees, customers, suppliers and all other relevant stakeholders we work with understand the importance of the General Data Protection Regulation (GDPR).\u0026nbsp; We emphasize regular training as an essential part of GDPR compliance and as part of this we specifically train all personnels\u0026nbsp; to understand their roles and responsibilities in the organizational requirement for GDPR compliance. We ensure all personnels receive an internal employee awareness certification by\u0026nbsp; completing the training and assessment on GDPR and information security requirements.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003ch5\u003ePersonal Privacy\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003ePersonal Privacy of customers’ data is absolute at SurveySparrow . While we process customer data in accordance with the documented instructions, the right to edit, delete , retain or transfer the data resides with the customer at all times.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003ch5\u003eTransparency\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eCustomers at any point in time can get in touch with us and reasonably request for required information to prove our GDPR compliance.\u0026nbsp; They can approach the Data Protection Officer (DPO) by sending an email to privacy@surveysparrow.com and ask for any information pertaining to their account. If deemed necessary, customers can also verify their logs to confirm upon specific events related to their personal data.\u003c/span\u003e\u003c/p\u003e\u003ch5\u003eSecurity\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eWe have developed and implemented a comprehensive information security program and internal controls in accordance with the international standards (SOC 2 Type II and ISO 27001).We promise to adopt utmost security standards so that your personal data does not get compromised at any point you have a valid account with SurveySparrow. We have tightened our IT infrastructure, data security platform \u0026amp; IT policies so as to offer our customers enhanced end-to-end security.You may refer to our \u003c/span\u003e\u003ca href='https://surveysparrow.com/legal/security/'\u003e\u003cspan style='font-weight: 400;'\u003eSecurity Page\u003c/span\u003e\u003c/a\u003e\u003cspan style='font-weight: 400;'\u003e for a detailed description on our security measures.\u003c/span\u003e\u003c/p\u003e\u003ch5\u003eData Portability\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eBeing the data owner, it is completely your call to decide on where \u0026amp; with whom your data must reside. We’ll help you port your data out of our ecosystem in a safe and secure manner. However, the transfer of data to another IT environment/processor will purely depend on the technical feasibility at both ends.\u003c/span\u003e\u003c/p\u003e\u003ch5\u003eOur GDPR Readiness Checklist\u003c/h5\u003e\u003col\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eDPA updated\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eTerms of service updated\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003ePrivacy Policy updated\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eData Protection Officer appointed\u003c/span\u003e\u003c/li\u003e\u003cli style='font-weight: 400;' aria-level='1'\u003e\u003cspan style='font-weight: 400;'\u003eGDPR training given to all employees that handle customer data\u003c/span\u003e\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eFor complete information, please refer to our \u003c/span\u003e\u003ca href='https://surveysparrow.com/legal/dpa/'\u003e\u003cspan style='font-weight: 400;'\u003eDPA\u003c/span\u003e\u003c/a\u003e\u003cspan style='font-weight: 400;'\u003e, \u003c/span\u003e\u003ca href='https://surveysparrow.com/legal/terms-of-service/'\u003e\u003cspan style='font-weight: 400;'\u003eterms of service\u003c/span\u003e\u003c/a\u003e\u003cspan style='font-weight: 400;'\u003e \u0026amp; \u003c/span\u003e\u003ca href='https://surveysparrow.com/legal/privacy-policy/'\u003e\u003cspan style='font-weight: 400;'\u003eprivacy policy\u003c/span\u003e\u003c/a\u003e\u003cspan style='font-weight: 400;'\u003e pages. If you have any specific questions, please feel free to write to our Data Protection Officer at \u003c/span\u003e\u003ca href='mailto:privacy@surveysparrow.com'\u003e\u003cspan style='font-weight: 400;'\u003eprivacy@surveysparrow.com\u003c/span\u003e\u003c/a\u003e\u003cspan style='font-weight: 400;'\u003e . Our GDPR team will be more than happy to answer your queries.\u003c/span\u003e\u003c/p\u003e\u003ch5\u003eFrequently Asked Questions:\u003c/h5\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003e1. What is considered personal data under GDPR?\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003ePersonal data under GDPR is any information that relates to an identified or identifiable natural person. This includes things like names, addresses, email addresses, IP addresses, and other identifying information.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003e2. How does GDPR apply to SurveySparrow if we are based outside the EU?\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eGDPR applies to companies that process the personal data of individuals in the EU, regardless of where the company is based. Where SurveySparrow processes the personal data of individuals in the EU, we are required to comply with GDPR.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003e3. How do we comply with GDPR?\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eTo comply with GDPR, SurveySparrow ensures that it is processing personal data in a lawful, fair, and transparent manner. This includes obtaining explicit consent from individuals before collecting, using, or disclosing their personal data, and being transparent about how their personal data is being used. SurveySparrow also ensures that personal data is collected for specified, explicit, and legitimate purposes and is not processed in a manner that is incompatible with those purposes.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003e4. How can ISO 27001 and SOC 2\u0026nbsp; help with GDPR compliance?\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eGDPR requires organizations to implement appropriate technical and organizational measures, such as policies, procedures, and processes, to protect personal data processing. ISO27001 and SOC 2 privacy criteria provides an excellent starting point for meeting these technical and operational requirements, as it is the most comprehensive privacy-specific standards for an information security management system, building on requirements, control objectives, and controls to help reduce the risk of a breach. While\u0026nbsp; the GDPR Regulation,\u0026nbsp; ISO27001 and SOC2 privacy standards aim at protecting the privacy and protection of Personal Data, it is important to understand that neither of these\u0026nbsp; are replaceable in place of the other.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003e5. How do we handle requests from governmental authorities?\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style='font-weight: 400;'\u003eIf SurveySparrow were to receive a request from a governmental authority, we would respond in a timely manner, providing any information requested that is necessary for the authority to conduct its investigation. 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