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<div data-bs-spy="scroll" class="scrollspy-example">  <section id="page_heading" class="pt-3 custom-bg-color custom-software-main-page"> <div class="container"> <div class="row"> <div class="col-12"> <div class="card custom-card-bg-color"> <div class="card-header pt-3 pb-3" style="padding: 0px!important"> <ul class="list-inline m-0 p-0 m-0"> <li class="list-inline-item me-0"><a href="https://www.softwareworld.co/" class="b_link">Home /</a> </li> <li class="list-inline-item me-0"> <a href="https://www.softwareworld.co/software/" class="b_link"> Software / </a> </li> <li class="list-inline-item"> <a href="javascript:void(0)" class="b_link active" style="font-weight: 700!important;font-size:14px!important;line-height:22px!important"> Call Center Software </a> </li> </ul> </div> <div class="card-body mt-3 pb-0 custom-desc-section" style="padding: 0px!important"> <div class="row"> <div class="col-lg-12"> <h1 class="page_title">Best Call Center Software</h1> <div id="textContainer"> <p>All modern businesses face a number of sources and kinds of communication, which can be used for several business benefits. A proper technology businesses can use for harnessing multiple communication channels is Call Center Software. It helps to rescue your business when numerous client requests start flooding in. The call center management software is responsible for streamlining the day-to-day processes of your call center, which further helps you get the best performance out of your team of client-facing agents. It helps synchronize the tracking process, manage & route both incoming & outgoing calls, and route all the calls to an appropriate agent. It also helps monitor & record the calls for quality assurance. To learn more about the top call center software that you can use for your organization, consider the list that SoftwareWorld has coined.</p> </div> </div> </div> <ul class="mt-3"> <li class="btn_pages btn ms-0 active_btn_pages" style="background: rgba(244, 244, 244, 1); color: #000; font-weight: 700;padding: 8px 20px 8px 20px;font-size: 14px;" id="all_software"><img class="me-2 all_img" style="filter: brightness(0);width:22px;height:22px" src="https://www.softwareworld.co/assets/img/icons/misc/code.svg"> All Software</li> <li class="btn_pages btn ms-2" style="background: #F5F6FB;color: #000 ; font-weight: 700; margin-left:0rem!important;padding: 8px 20px 8px 20px;font-size: 14px;" id="buyer_guide"><img class="me-2 buyer" src="https://www.softwareworld.co/assets/img/icons/misc/Path.svg" style="width:22px;height:22px"> Buyer鈥檚 Guide</li> </ul> </div> </div> </div> </div> </div> </section>   <section id="listing_sec" class="py-3 main_content_page_box all_software custom-desc-area" style="background-color: #fff !important;"> <div class="container"> <div class="row align-items-center"> <div class="col-12"> <h2 class="mb-0 page_title">List of Best Call Center Software</h2> </div> </div> <div class="row pb-4"> <div class="col-12"> <div class="filter_panel"> <div class=" d-flex flex-wrap mt-3"> <div class="single_filter"> <div class="custom-dropdown" data-control="checkbox-dropdown"> <label class="custom-dropdown-label">Select Price</label> <div class="custom-dropdown-list"> <label class="custom-dropdown-option"> <input type="checkbox" name="pricing_filter" value="Free" /> Free </label> <label class="custom-dropdown-option"> <input type="checkbox" name="pricing_filter" value="Monthly Payment" /> Monthly Payment </label> <label class="custom-dropdown-option"> <input type="checkbox" name="pricing_filter" value="Annual Subscription" /> Annual Subscription </label> <label class="custom-dropdown-option"> <input type="checkbox" name="pricing_filter" value="Quote Based" /> Quote Based </label> <label class="custom-dropdown-option"> <input type="checkbox" name="pricing_filter" value="One-Time payment" /> One-Time payment </label> </div> </div> </div> <div class="single_filter"> <div class="custom-dropdown" data-control="checkbox-dropdown"> <label class="custom-dropdown-label">Device Supported</label> <div class="custom-dropdown-list"> <label class="custom-dropdown-option"> <input type="checkbox" name="device_support" value="Web" /> Web </label> <label class="custom-dropdown-option"> <input type="checkbox" name="device_support" value="iPhone/iPad" /> iPhone/iPad </label> <label class="custom-dropdown-option"> <input type="checkbox" name="device_support" value="Android" /> Android </label> <label class="custom-dropdown-option"> <input type="checkbox" name="device_support" value="Windows" /> Windows </label> <label class="custom-dropdown-option"> <input type="checkbox" name="device_support" value="Mac" /> Mac </label> <label class="custom-dropdown-option"> <input type="checkbox" name="device_support" value="Linux" /> Linux </label> </div> </div> </div> <div class="single_filter"> <div class="custom-dropdown" data-control="checkbox-dropdown"> <label class="custom-dropdown-label">Deployment</label> <div class="custom-dropdown-list"> <label class="custom-dropdown-option"> <input type="checkbox" name="software_development_type" value="Cloud Hosted" /> Cloud Hosted </label> <label class="custom-dropdown-option"> <input type="checkbox" name="software_development_type" value="On Premises" /> On Premises </label> </div> </div> </div> <div class="single_filter"> <div class="custom-dropdown" data-control="checkbox-dropdown"> <label class="custom-dropdown-label">Target Company</label> <div class="custom-dropdown-list"> <label class="custom-dropdown-option"> <input type="checkbox" name="target_size" value="1-10" /> Self Employed </label> <label class="custom-dropdown-option"> <input type="checkbox" name="target_size" value="11-50" /> Small-Business </label> <label class="custom-dropdown-option"> <input type="checkbox" name="target_size" value="51-100" /> Mid-size business </label> <label class="custom-dropdown-option"> <input type="checkbox" name="target_size" value="101-500" /> Large Enterprise Business </label> <label class="custom-dropdown-option"> <input type="checkbox" name="target_size" value="1000+" /> Target Company size </label> </div> </div> </div> <div class="d-flex justify-content-end single_filter"> <a href="javascript:void(0);" rel="nofollow" target="_blank" class="apply_btn btn btn-outline-light">Apply</a> </div> </div> </div> </div> </div> <div class="row"> <div class="col-12"> <div class="list_wapper"> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/zendesk-suite-reviews/" id="Zendesk Suite"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/zendesk-suite-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/zendesk-suite.png" class="listing-logo" itemprop="image" width="80" alt="Zendesk Suite logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/zendesk-suite-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Zendesk Suite</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">Customer Service Software to Create a Great Experience</p> <div class="d-flex align-items-center my-2 review_res flex-wrap" style="padding-left:20px;"> <i class="fa fa-star" style="color: #FDD400;padding-right: 4px!important;"></i> <i class="fa fa-star" style="color: #FDD400;padding-right: 4px!important;"></i> <i class="fa fa-star" style="color: #FDD400;padding-right: 4px!important;"></i> <i class="fa fa-star" style="color: #FDD400;padding-right: 4px!important;"></i> <i class="fa-regular fa-star-half-stroke" style="color: #FDD400;padding-right: 4px!important;"></i> <p style="color: #000 !important; margin-bottom: 0px; font-size: 16px;">   4.4</p> <a href="https://www.softwareworld.co/software/zendesk-suite-reviews/#reviews_s" style="color: #38B6FF !important; margin-bottom: 0px;font-size: 16px;"> (2 Reviews)</a> </div> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.zendesk.com/service/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... <a href="https://www.softwareworld.co/software/zendesk-suite-reviews/" id="read-more-about-3161" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Zendesk Suite </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $55 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.zendesk.com/service/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/amazon-connect-reviews/" id="Amazon Connect"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/amazon-connect-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/amazon-connect.jpg" class="listing-logo" itemprop="image" width="80" alt="Amazon Connect logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/amazon-connect-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Amazon Connect</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">Cloud Contact Center And Customer Service Software</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://aws.amazon.com/connect/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... <a href="https://www.softwareworld.co/software/amazon-connect-reviews/" id="read-more-about-1502" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Amazon Connect </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $1.08 Per hour </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://aws.amazon.com/connect/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/oracle-b2c-service-reviews/" id="Oracle B2C Service"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/oracle-b2c-service-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/oracle-b2c-service.jpg" class="listing-logo" itemprop="image" width="80" alt="Oracle B2C Service logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/oracle-b2c-service-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Oracle B2C Service</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.oracle.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, Oracle B2C Service allows support teams to create and manage support tickets, monitor response times, and ensure high-qua... <a href="https://www.softwareworld.co/software/oracle-b2c-service-reviews/" id="read-more-about-25021" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Oracle B2C Service </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.oracle.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/salesforce-service-cloud-reviews/" id="Salesforce Service Cloud"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/salesforce-service-cloud-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/1720086562.png" class="listing-logo" itemprop="image" width="80" alt="Salesforce Service Cloud logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/salesforce-service-cloud-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Salesforce Service Cloud</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">Top Customer Service & Support Software Solutions</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.salesforce.com/products/service/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... <a href="https://www.softwareworld.co/software/salesforce-service-cloud-reviews/" id="read-more-about-1224" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Salesforce Service Cloud </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>30 Days</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $25 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.salesforce.com/products/service/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/xm-for-customer-experience-reviews/" id="XM for Customer Experience"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/xm-for-customer-experience-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/xm-for-customer-experience.jpg" class="listing-logo" itemprop="image" width="80" alt="XM for Customer Experience logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/xm-for-customer-experience-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">XM for Customer Experience</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.qualtrics.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... <a href="https://www.softwareworld.co/software/xm-for-customer-experience-reviews/" id="read-more-about-37846" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about XM for Customer Experience </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.qualtrics.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/zoho-desk-reviews/" id="Zoho Desk"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/zoho-desk-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/1715768507.png" class="listing-logo" itemprop="image" width="80" alt="Zoho Desk logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/zoho-desk-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Zoho Desk</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">Top Rated Customer Service Help Desk Software</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.zoho.com/desk/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... <a href="https://www.softwareworld.co/software/zoho-desk-reviews/" id="read-more-about-1680" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Zoho Desk </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>15 Days</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $800 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>British Indian Ocean Territory</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.zoho.com/desk/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/webex-contact-center-reviews/" id="Webex Contact Center"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/webex-contact-center-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/webex-contact-center.png" class="listing-logo" itemprop="image" width="80" alt="Webex Contact Center logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/webex-contact-center-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Webex Contact Center</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">The AI-powered customer experience platform for today. And tomorrow.</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.webex.com/customer-experience/contact-center.html?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Webex Contact Center, developed by Cisco, is a cloud-based solution for customer service management. It offers a range of features to enhance customer interactions. The system includes multi-channel support, allowing agents to communicate via voice, email, chat, and social media. Its interactive voice response (IVR) system guides callers efficiently. Real-time and historical analytics are availabl... <a href="https://www.softwareworld.co/software/webex-contact-center-reviews/" id="read-more-about-1503" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Webex Contact Center </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>NA</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $144 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.webex.com/customer-experience/contact-center.html?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/sprinklr-service-reviews/" id="Sprinklr Service"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/sprinklr-service-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/sprinklr-service.png" class="listing-logo" itemprop="image" width="80" alt="Sprinklr Service logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/sprinklr-service-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Sprinklr Service</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">The Leading AI-Powered CCaaS Platform</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.sprinklr.com/products/customer-service/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... <a href="https://www.softwareworld.co/software/sprinklr-service-reviews/" id="read-more-about-61" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Sprinklr Service </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>30 Days</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $199 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.sprinklr.com/products/customer-service/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/sprinklr-reviews/" id="Sprinklr"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/sprinklr-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/sprinklr.jpg" class="listing-logo" itemprop="image" width="80" alt="Sprinklr logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/sprinklr-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Sprinklr</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="http://www.sprinklr.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr鈥檚 user-friendly interface allows for real-time monitoring of audien... <a href="https://www.softwareworld.co/software/sprinklr-reviews/" id="read-more-about-23384" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Sprinklr </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="http://www.sprinklr.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/twilio-flex-reviews/" id="Twilio Flex"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/twilio-flex-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/twilio-flex.webp" class="listing-logo" itemprop="image" width="80" alt="Twilio Flex logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/twilio-flex-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Twilio Flex</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">New approach to cloud contact center software</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.twilio.com/en-us/flex/use-cases/contact-center?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. Its intuitive interface enables efficient call routing, messaging, and email support. Real-time reporting and analytics pr... <a href="https://www.softwareworld.co/software/twilio-flex-reviews/" id="read-more-about-1486" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Twilio Flex </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $150 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.twilio.com/en-us/flex/use-cases/contact-center?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/clarity-connect-reviews/" id="Clarity Connect"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/clarity-connect-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/clarity-connect.jpg" class="listing-logo" itemprop="image" width="80" alt="Clarity Connect logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/clarity-connect-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Clarity Connect</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.perficient.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Clarity Connect is a powerful call center software designed to help businesses manage inbound and outbound calls, improve customer service, and optimize agent performance. The platform provides tools for call routing, automated call distribution, and real-time monitoring, ensuring that call centers can handle customer inquiries efficiently. Clarity Connect integrates with customer relationship man... <a href="https://www.softwareworld.co/software/clarity-connect-reviews/" id="read-more-about-35342" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Clarity Connect </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>NA</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.perficient.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/goto-connect-reviews/" id="GoTo Connect"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/goto-connect-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/goto-connect.jpg" class="listing-logo" itemprop="image" width="80" alt="GoTo Connect logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/goto-connect-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">GoTo Connect</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.goto.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages鈥攁ll from a single platform. The software is cloud-based, enabling users to access ... <a href="https://www.softwareworld.co/software/goto-connect-reviews/" id="read-more-about-46395" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about GoTo Connect </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.goto.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/freshcaller-reviews/" id="Freshcaller"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/freshcaller-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/freshcaller.avif" class="listing-logo" itemprop="image" width="80" alt="Freshcaller logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/freshcaller-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Freshcaller</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">Cloud-based contact center solution</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.freshworks.com/freshcaller-cloud-pbx/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Fresh... <a href="https://www.softwareworld.co/software/freshcaller-reviews/" id="read-more-about-1477" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Freshcaller </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>14 Days</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $15 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.freshworks.com/freshcaller-cloud-pbx/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/ringcentral-contact-center-reviews/" id="RingCentral Contact Center"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/ringcentral-contact-center-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/ringcentral-contact-center.jpg" class="listing-logo" itemprop="image" width="80" alt="RingCentral Contact Center logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/ringcentral-contact-center-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">RingCentral Contact Center</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">Omnichannel Contact Centers for every budget and business size</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.ringcentral.com/contact-center/overview.html?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... <a href="https://www.softwareworld.co/software/ringcentral-contact-center-reviews/" id="read-more-about-1476" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about RingCentral Contact Center </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>14 Days</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $9.99 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.ringcentral.com/contact-center/overview.html?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/nice-cxone-reviews/" id="NICE CXone"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/nice-cxone-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/nice-cxone.png" class="listing-logo" itemprop="image" width="80" alt="NICE CXone logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/nice-cxone-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">NICE CXone</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">Leading Customer Experience (CX) AI Platform</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.nice.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... <a href="https://www.softwareworld.co/software/nice-cxone-reviews/" id="read-more-about-1493" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about NICE CXone </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $135 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.nice.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/qfiniti-reviews/" id="Qfiniti"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/qfiniti-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/qfiniti.jpg" class="listing-logo" itemprop="image" width="80" alt="Qfiniti logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/qfiniti-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Qfiniti</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.opentext.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Qfiniti is an advanced call center software designed to enhance the efficiency and effectiveness of customer service operations. This platform provides tools for managing inbound and outbound calls, tracking performance metrics, and improving agent productivity, ensuring that organizations can deliver exceptional customer support. Qfiniti features an intuitive dashboard that allows managers to mon... <a href="https://www.softwareworld.co/software/qfiniti-reviews/" id="read-more-about-51149" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Qfiniti </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>NA</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>Canada</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.opentext.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/nice-nexidia-reviews/" id="NICE Nexidia"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/nice-nexidia-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/nice-nexidia.jpg" class="listing-logo" itemprop="image" width="80" alt="NICE Nexidia logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/nice-nexidia-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">NICE Nexidia</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.nice.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> NICE Nexidia is an advanced call center software designed to improve the efficiency and effectiveness of customer service operations. It uses artificial intelligence (AI) and machine learning (ML) to analyze voice and text interactions in real-time, providing valuable insights into customer sentiment, agent performance, and service quality. NICE Nexidia's powerful speech analytics capabilities all... <a href="https://www.softwareworld.co/software/nice-nexidia-reviews/" id="read-more-about-88741" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about NICE Nexidia </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>NA</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.nice.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/vonage-contact-center-reviews/" id="Vonage Contact Center"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/vonage-contact-center-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/vonage-contact-center.png" class="listing-logo" itemprop="image" width="80" alt="Vonage Contact Center logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/vonage-contact-center-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Vonage Contact Center</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">The cloud contact center software that brings it all together</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.vonage.com/contact-centers/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligent call routing, ensuring customers are connected to the most appropriate agent quickly. It offers multi-channel support,... <a href="https://www.softwareworld.co/software/vonage-contact-center-reviews/" id="read-more-about-1487" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Vonage Contact Center </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>NA</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.vonage.com/contact-centers/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/mivoice-business-solution-reviews/" id="MiVoice Business Solution"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/mivoice-business-solution-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/mivoice-business-solution.jpg" class="listing-logo" itemprop="image" width="80" alt="MiVoice Business Solution logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/mivoice-business-solution-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">MiVoice Business Solution</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="http://www.mitel.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> MiVoice Business Solution is a comprehensive business phone systems software designed to enhance communication and collaboration within organizations. This platform offers a suite of features for managing voice calls, video conferencing, and team messaging seamlessly. With its user-friendly interface, employees can easily access communication tools, enabling efficient collaboration across departme... <a href="https://www.softwareworld.co/software/mivoice-business-solution-reviews/" id="read-more-about-26092" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about MiVoice Business Solution </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $20.99 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>Canada</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="http://www.mitel.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/vonage-business-communications-reviews/" id="Vonage Business Communications"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/vonage-business-communications-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/vonage-business-communications.jpg" class="listing-logo" itemprop="image" width="80" alt="Vonage Business Communications logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/vonage-business-communications-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Vonage Business Communications</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.vonage.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Vonage Business Communications is a leading telephony software solution designed to enhance communication and collaboration within organizations. This cloud-based platform offers a wide range of features, including voice calling, video conferencing, messaging, and team collaboration tools, all integrated into a single application. Vonage enables businesses to streamline their communication process... <a href="https://www.softwareworld.co/software/vonage-business-communications-reviews/" id="read-more-about-44249" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Vonage Business Communications </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>Available</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $19.99 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.vonage.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/micontact-center-business-reviews/" id="MiContact Center Business"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/micontact-center-business-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/micontact-center-business.jpg" class="listing-logo" itemprop="image" width="80" alt="MiContact Center Business logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/micontact-center-business-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">MiContact Center Business</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="http://www.mitel.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> MiContact Center Business is a comprehensive Interactive Voice Response (IVR) Software designed to enhance customer service and streamline call center operations for businesses of all sizes. The platform offers a wide range of features that automate and optimize the handling of incoming and outgoing calls, ensuring efficient and personalized interactions with customers. MiContact Center Business p... <a href="https://www.softwareworld.co/software/micontact-center-business-reviews/" id="read-more-about-94388" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about MiContact Center Business </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>NA</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>Canada</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="http://www.mitel.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/bitrix24-reviews/" id="Bitrix24"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/bitrix24-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/bitrix24.png" class="listing-logo" itemprop="image" width="80" alt="Bitrix24 logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/bitrix24-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Bitrix24</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">All-in-one free platform to manage your team and run your sales</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.bitrix24.com/uses/free-absence-management-software.php?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... <a href="https://www.softwareworld.co/software/bitrix24-reviews/" id="read-more-about-755" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Bitrix24 </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>15 Days</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $1590 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.bitrix24.com/uses/free-absence-management-software.php?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/avaya-experience-platform-reviews/" id="Avaya Experience Platform"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/avaya-experience-platform-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/avaya-experience-platform.jpg" class="listing-logo" itemprop="image" width="80" alt="Avaya Experience Platform logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/avaya-experience-platform-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Avaya Experience Platform</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px">Cloud-Based Contact Center Solutions</p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.avaya.com/en/products/experience-platform-gen/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> The Avaya Experience Platform is a comprehensive communication solution designed to enhance customer engagement. It offers multi-channel support, including voice, video, chat, and email, allowing customers to choose their preferred method of communication. The platform integrates AI for smarter interactions, providing personalized customer experiences. Its real-time analytics feature helps busines... <a href="https://www.softwareworld.co/software/avaya-experience-platform-reviews/" id="read-more-about-1485" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Avaya Experience Platform </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>NA</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> Contact Vendor </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.avaya.com/en/products/experience-platform-gen/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <div class="list_single_item mb-4 pb-4 pb-sm-1 card" itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem" itemid="https://www.softwareworld.co/software/avaya-ucaas-reviews/" id="Avaya UCaaS"> <div class="card-body px-0 px-lg-4" style="border: 1px solid #DBDADE; border-radius: 5px;"> <div class="row align-items-center"> <div class="col-md-9"> <div class="branding d-flex align-items-center"> <a class="d-flex flex-column flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/avaya-ucaas-reviews/"> <div class="d-flex align-items-center justify-content-center border rounded" style="height:90px;width:90px;"> <img src="https://www.softwareworld.co/assets/software/logo/avaya-ucaas.jpg" class="listing-logo" itemprop="image" width="80" alt="Avaya UCaaS logo" style="padding: 8px !important;"> </div> </a> <div> <a class="d-flex flex-sm-row align-items-center" target="_blank" style="color: #000" href="https://www.softwareworld.co/software/avaya-ucaas-reviews/"> <h3 class="mt-1 title_listing" style="font-weight: 700!important;font-size:24px;line-height: 32px!important;padding-left: 20px!important;margin-bottom: 0px">Avaya UCaaS</h3> </a> <p class="tagline_lis" style="padding-top:0px!important;font-size: 12px;font-weight: 500!important;color: #878787!important;display: inline-flex!important;padding-left: 20px!important; margin-bottom: 0px"></p> </div> </div> </div> <div class="col-lg-3 col-md-3 d-flex justify-content-md-end justify-content-end" style="padding-top:0px;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="http://www.avaya.com?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button desk_btn" title="Visit Website" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit Website</span> <i class="ti ti-external-link"></i> </a> </div> </div> <div class="row mt-lg-0 mt-3"> <div class="col-12"> <p class="list_desc p-0 text-justify" itemprop="description" style="font-weight:500!important;font-size:16px!important;line-height: 24px!important;color:#131313!important"> Avaya UCaaS is a cloud-based call center software designed to provide businesses with a unified communication solution for managing customer interactions. The platform integrates voice, video, messaging, and collaboration tools, enabling call center agents to deliver seamless and efficient customer service. 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Medallia Agent Connect integrates seamlessly with contact center platforms, enabling agents to acce... <a href="https://www.softwareworld.co/software/medallia-agent-connect-reviews/" id="read-more-about-59874" target="_blank" style="color: #013870!important;font-size:16px;font-weight: 500 !important;line-height:24px!important;"> Read more about Medallia Agent Connect </a> </p> <span class="custom-divider-desc" style="border-bottom: 1px solid #DBDADE;"></span> </div> </div> <div class="row gx-0"> <div class="col-lg-12 col-md-12 col-sm-12 custom-second-section" style="padding-left: 20px;"> <div class="row item_metas justify-content-between gx-0"> <div class="col-md-4 col-6 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Free Trial"> <img src="https://www.softwareworld.co/assets/img/icons/misc/calendar.svg" alt="Free Trial" style="height: 24px;width: 24px;"> <p>NA</p> </span> </div> <div class="col-md-4 col-6 my-2 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Pricing Type"> <img src="https://www.softwareworld.co/assets/img/icons/misc/dollar.svg" alt="Pricing Type" style="height: 24px;width: 24px;"> <p class="text-capitalize"> $39 Per month </p> </span> </div> <div class="col-md-4 col-12 border-end"> <span data-bs-toggle="tooltip" data-bs-placement="top" title="Location"> <img src="https://www.softwareworld.co/assets/img/icons/misc/map-pin.svg" alt="Location" width="28" height="28"> <p>United States</p> </span> </div> </div> </div> <div class="col-12 responsive_visit py-3 px-3" style="padding-top:0px;border-top: 1px solid #e4e8f2 !important;" itemprop="position"> <a target="_blank" itemprop="url" rel="nofollow" href="https://www.medallia.com/?utm_source=softwareworld.co&utm_medium=referral" class="btn btn-primary custom-visit-button w-100" style="border: none !important;background-color: #38B6FF !important;color: #fff !important;"> <span itemprop="name">Visit website</span> <i class="ti ti-external-link"></i> </a> </div> </div> </div> </div> <nav> <ul class="pagination justify-content-center"> <li class="page-item disabled" aria-disabled="true" aria-label="« Previous"> <span class="page-link" aria-hidden="true">&lsaquo;</span> </li> <li class="page-item active" aria-current="page"><span class="page-link">1</span></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=2" rel="nofollow" target="_blank">2</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=3" rel="nofollow" target="_blank">3</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=4" rel="nofollow" target="_blank">4</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=5" rel="nofollow" target="_blank">5</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=6" rel="nofollow" target="_blank">6</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=7" rel="nofollow" target="_blank">7</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=8" rel="nofollow" target="_blank">8</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=9" rel="nofollow" target="_blank">9</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=10" rel="nofollow" target="_blank">10</a></li> <li class="page-item disabled" aria-disabled="true"><span class="page-link">...</span></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=23" rel="nofollow" target="_blank">23</a></li> <li class="page-item"><a class="page-link" href="/best-call-center-software/?page=24" rel="nofollow" target="_blank">24</a></li> <li class="page-item"> <a class="page-link" href="/best-call-center-software/?page=2" rel="next" aria-label="Next »">&rsaquo;</a> </li> </ul> </nav> </div> </div> </div> </div> </section>  <section class="main_content_page_box buyer_guide mb-5 mt-3"> <div class="container"> <h2 style="font-size: 26px;">Call Center Software Buyer's Guide</h2> <div class="row mt-4"> <div class="col-lg-4"> <h3 class="title_table_">Table of Contents</h3> <ul id="table-of-contents" style="list-style: none; background-color: #fff; border: 1px solid #ccc"> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-0" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» What is call center software?</span></a> </li> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-1" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» How does Call Center Software work?</span></a> </li> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-2" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» Is it worth investing money in Call Center Software?</span></a> </li> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-3" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» What are the features of Call Center Software?</span></a> </li> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-4" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» What are the benefits of the Call Center Software?</span></a> </li> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-5" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» What are the key buying factors to be considered before choosing the Call Center Software?</span></a> </li> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-6" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» How to choose a Good Call Center Software?</span></a> </li> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-7" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» Pricing of the Call Center Software</span></a> </li> <li style="padding: 7px 0; font-size: 18px; font-weight: 500;"> <a href="#section-8" rel="nofollow" target="_blank" class="toc-link"><span style="font-weight: 400;">» Conclusion</span></a> </li> </ul> </div> <div class="col-lg-8 main_guid_box"> <div class="guide"> <p><span style="font-weight: 400;">The need for serving customers with superior level after-sale service has hyped the number of call centers in the last decade. The promise of 24/7 availability has led vendors to go for hiring team professionals to be working on a continuous rotational basis. With the passage of time, call center planning and management have also evolved. Now there is a huge demand for next-generation customer engagement platforms that can not only handle traditional media and social engagement but also can report and analyze the progress. The aim is to get technical and management benefits in a single suite. That’s where the need for call center software goes primarily.</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-0"><span style="font-weight: 400;">» What is call center software?</span></h4> <p><span style="font-weight: 400;">It is automation software that handles service, sale, and revenue on the one hand and controls cost on the other side. It brings a perfect balance between these two parts so that the entire process can get more productive and efficient on all levels. As a cloud call center software, the setup process takes one day and offers instant service through web, chat, email, voice, video and social media platforms. It can handle large volume calls with ease through its Interactive Voice Response (IVR) module. The software is capable enough to create complex call flows with many integrations such as Text-to-Speech (TTS), Script analysis and Automatic Speech Recognition (ASR).</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-1"><span style="font-weight: 400;">» How does Call Center Software work?</span></h4> <p><span style="font-weight: 400;">The best call center software performs a number of tasks under a single time frame. For instance, for each incoming call, it verifies the identity of the callers, transfers the call to the right department as well as records the message for future training and quality inspection purposes. It keeps a close eye on the performance and creates a performance report worth analyzing for future improvements. Not just that, the software balances the use of phone lines and provides real-time monitoring on the ongoing progress. You can get historical reporting with omnichannel information and can easily inform your employees about the scheduling of new tasks or about any new changes easily.</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-2"><span style="font-weight: 400;">» Is it worth investing money in Call Center Software?</span></h4> <p><span style="font-weight: 400;">You get a number of advantages of having a call center software by your side. It can act as both inbound call center software and outbound call center software. The technology integrated will help you have tremendous control over your workforce. Also, as calls get answered quickly, service level experience of the customers go high. Automatic transfer of calls reduces the abandon rate and increases the average speed of answer.</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-3"><span style="font-weight: 400;">» What are the features of Call Center Software?</span></h4> <p><span style="font-weight: 400;">The Call Center Software helps companies and businesses to manage their customers through different channels such as phone call, email, live chat, instant messaging, social media, and more. It helps to increase worker productivity while reducing wastage of time and resources required for bringing efficiency in daily activities. But here a question may arise that how does a single software manage to complete all the work it does? To understand the answer, let’s learn about the numerous features of the call center software which work together to make the software a success.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Phone Controls</span></h5> <p><span style="font-weight: 400;">Rather than being a traditional phone, the telephone controls in the call center software have a varied number of options to make your work simpler. One can easily pick up, hold, mute, transfer, or make a conference of many members, using the call center software. Not only this the software also streamlines the job for companies by automatically receiving calls and transferring them to the respective departments. This tackles the need for hiring people specifically for receiving calls.</span></p> <h5><span style="font-weight: 400;">&rsaquo; IVR Controls</span></h5> <p><span style="font-weight: 400;">Almost all the call center software nowadays, come with Interactive Voice Responses or IVRs which can be heard when an individual calls on the customer support number of a company or business. This feature is mostly used to greet the callers, guide them for instant support, and more Moreover, many reports have stated that this feature has been quite popular in recent years as the callers find IVRs more engaging and professional than simple caller tunes.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Call Disposition Codes</span></h5> <p><span style="font-weight: 400;">Agents have to mention the gist of every call alongside the callers’ profile in order to keep a track on the particular services provided to the users. As writing down the summary each time can be time-consuming as well as tiring in case of high call pressure, the cloud call center software provides disposition codes. These codes can be used instead of writing down whole points on the subject of the call as each code has a specific meaning attached to it.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Whisper Coaching</span></h5> <p><span style="font-weight: 400;">This feature is a new addition to the myriad of other elements in the cloud call center software. Using this, new agents or beginner’s can transfer the calls to their superiors in case they are not able to understand the situation correctly. As this is done without keeping the call on hold the chances of ‘drop-outs’ from the callers’ side are drastically reduced.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Voicemail and Notification</span></h5> <p><span style="font-weight: 400;">This feature comes in handy in case the agent is not available. It allows the callers to leave voicemails and in some cases even emails to let the agents notify about their issues. The cloud call center software then automatically sends the complaint voicemails or emails to the respective institutions.</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-4"><span style="font-weight: 400;">» What are the benefits of the Call Center Software?</span></h4> <p><span style="font-weight: 400;">As previously discussed, the popularity of the inbound call center software has been witnessing a steep increase since its inception, all thanks to its plethora of benefits which are offered to the companies and businesses. So, let’s learn some of the common yet most essential benefits the software endows upon the humankind.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Reduces Expenditures</span></h5> <p><span style="font-weight: 400;">The inbound call center software plays a vital role in cutting down the expenditure as a single software is capable of handling almost all affairs. Moreover, as the simple tasks like picking up calls and transferring them to the respective agents are streamlined, the employee can instead focus on providing better services and products. Similarly, the installation and maintenance charges of the software are usually less and hence; one can rest assured that they will not have to pay a hefty amount for the software implementation.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Cloud Accessibility</span></h5> <p><span style="font-weight: 400;">Nowadays many inbound call center software come with cloud accessibility services which enable the approved circle members to join at any time via the cloud network using their smartphones. The cloud accessibility also helps in easy retrieval of information when needed, while engaging strict security protocols to provide a safe environment to the company’s data and reports.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Providing Real</span></h5> <p><span style="font-weight: 400;">Time Analytics and Reports- The outbound call center software often comes with in-built real-time analytics and reports which helps the companies to stay updated on their customer’s behaviour and orientation. This data can then be used to develop tailor-made products to keep the customers hooked to the business. Additionally, the software can also be used to keep a track on your agent’s activities and the total capacity of the employee.</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-5"><span style="font-weight: 400;">» What are the key buying factors to be considered before choosing the Call Center Software?</span></h4> <p><span style="font-weight: 400;">No wonder the benefits and facilities provided by the outbound call center software outpaces a company’s human capacity when compared. This is because the simple yet effective tools are hardwired to carry out multiple functions at a given time. However, to ensure that choosing the software is a good choice for the company, there are some crucial points worth considering. Hence, in this list, we have hand-picked some of the essential points to be remembered before choosing an outbound call center software. Check them out now.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Does your company need Call Center Software?</span></h5> <p><span style="font-weight: 400;">While installing the cloud-based call center software can be overwhelming for a company, the case is not always the same. If your company has just started its business or has fewer products or services to provide to its customers, then it is preferably better to give some time for letting the business flourish before implementing the software. When it's the right time, one can always go for any available cloud-based call center software.</span></p> <h5><span style="font-weight: 400;">&rsaquo; What are your requirements from the software?</span></h5> <p><span style="font-weight: 400;">Each company or business has some sets of requirements; they want the software to have. Hence, before choosing a cloud-based call center software, it is preferable to note down the conditions beforehand. This not only saves lots of time but also helps in narrowing down the list so that a few perfect choices are left for you to choose from.</span></p> <h5><span style="font-weight: 400;">&rsaquo; What is your budget?</span></h5> <p><span style="font-weight: 400;">Deciding the estimated budget can lend a helping hand when it comes to choosing a call center software. In case the budget is not determined, the risk of investing in expensive software increases by many folds. This can have a drastic impact on the expenditure of the company and can create a massive dent on your pocket as well.</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-6"><span style="font-weight: 400;">» How to choose a Good Call Center Software?</span></h4> <p><span style="font-weight: 400;">Both beginners, as well as professionals, may seem to be intimidated when it comes to choosing the best call center software from the enormous heaps of other available software for their products or services. This is mostly because every software developing company promotes its product as the best one amongst others and there is no authentic proof that their claims are true. However, there are indeed some note-worthy points which when followed can help you differentiate the bad ones from the good ones. So, let’s check them out.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Single Dashboard</span></h5> <p><span style="font-weight: 400;">A single dashboard offering support to multiple channels is always comparatively better than various individual dashboard systems. The single panel can support calls, videos, SMS texts, and more. Moreover, the simplicity of the dashboard also helps in deciding the inflow of traffic to the software, as people prefer simpler solutions more than the complicated ones. This is because anyone and everyone can work on simple software without the need for prior technical skills.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Compatibility with Existing Tools</span></h5> <p><span style="font-weight: 400;">Numerous call center software for small business comes with in-built compatibility for the existing tools to help their users to proceed with their work. As they do not oppose any restrictions to the other devices which are already in use, the users need not search for other business tools and waste their precious time.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Instant Customer Support</span></h5> <p><span style="font-weight: 400;">No call center software for small business is good until and unless it excels in providing instant solutions to its users when they face issues. Moreover, they also add an extra layer of trust for the users by showing the product’s caring attitude towards them.</span></p> <h5><span style="font-weight: 400;">&rsaquo; Testimonials</span></h5> <p><span style="font-weight: 400;">The reviews left by old customers also play an essential role in differentiating the bad software from the good ones. By looking through the comments and the frequency of the service calls made by the customers, one can easily find out the software’s quality of service.</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-7"><span style="font-weight: 400;">» Pricing of the Call Center Software</span></h4> <p><span style="font-weight: 400;">The pricing structure of the best call center software varies from one to another depending upon the facilities and tools available, the number of users using the software, as well as the duration for which the software has been hired. Hence, individuals can find the call center software from as low as $5/month to a high of $199/month. Similarly, many software nowadays also lets people enjoy the ‘Pay-as-you-go’ option which can be availed by paying the premium fee. Using this option one can download extra tools as required by paying the fee whenever desired. However, it is highly advised to go with the free basic version of the software initially to be on the safe side while simultaneously trailing the services provided. Afterwards, one can hire the premium plan as per the requirements if the software successfully manages to fulfill the expectations of the company or business.</span></p> <p><span style="font-weight: 400;"> </span></p> <h4 id="section-8"><span style="font-weight: 400;">» Conclusion</span></h4> <p><span style="font-weight: 400;">As you have fully understood every nuance of an ideal cloud-based call center software, it will be easy for you to select one for your business. Whether you are looking for a call center software for small business or big, the criteria of judgment remains the same. All you have to do is to go through many vendor proposals and separate the wheat from the chaff. 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Fresh..." } }, { "@type": "ListItem", "position": 14, "item": { "@type": "SoftwareApplication", "name": "RingCentral Contact Center", "image": "https:\/\/www.softwareworld.co\/assets\/software\/logo\/ringcentral-contact-center.jpg", "applicationCategory": "Online CRM Software", "url": "https:\/\/www.softwareworld.co\/software\/ringcentral-contact-center-reviews", "offers": { "@type": "Offer", "url": "https:\/\/www.ringcentral.com\/contact-center\/overview.html", "priceCurrency": "USD", "price": "9.99", "eligibleDuration": "14 Days" }, "description": "RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. 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