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PharmacyOS - PillPack
<!doctype html> <html class="no-js" lang="en-US"> <!--! v2.12.56 --> <head> <script src="https://cdn.optimizely.com/js/8508268791.js"></script> <meta charset="utf-8"> <meta content="ie=edge" http-equiv="x-ua-compatible"> <meta content="width=device-width,initial-scale=1" name="viewport"> <title>PharmacyOS - PillPack</title> <meta content="The pharmacy system that goes beyond the pharmacy." name="description"> <meta content="The pharmacy system that goes beyond the pharmacy." property="og:description"> <meta content="/images/meta-pillpack-image-b43c90739f.jpg" property="og:image"> <meta content="website" property="og:type"> <meta content="PillPack" property="og:site_name"> <meta content="image/jpeg" property="og:image:type"> <meta content="summary_large_image" name="twitter:card"> <meta content="@pillpack" name="twitter:site"> <link href="/humans.txt" rel="author" type="text/plain"> <link href="/favicon.ico" rel="shortcut icon"> <link href="/images/safari-pinned-tab-a0e35ad2bf.svg" rel="mask-icon" color="#169fda"> <meta content="PillPack" name="apple-mobile-web-app-title"> <link href="/images/apple-touch-icon-6a0e392c3e.png" rel="apple-touch-icon"> <link href="/images/apple-touch-icon-76x76-398610c872.png" rel="apple-touch-icon" sizes="76x76"> <link href="/images/apple-touch-icon-120x120-555875aab5.png" rel="apple-touch-icon" sizes="120x120"> <link href="/images/apple-touch-icon-152x152-5b4958f63a.png" rel="apple-touch-icon" sizes="152x152"> <link href="/images/apple-touch-icon-167x167-a943e57bd5.png" rel="apple-touch-icon" sizes="167x167"> <link href="/images/apple-touch-icon-180x180-94bfc09914.png" rel="apple-touch-icon" sizes="180x180"> <meta content="PillPack" name="application-name"> <meta content="#169fda" name="theme-color"> <link href="/images/android-chrome-192x192-64d35308cf.png" rel="icon" sizes="192x192" type="image/png"> <link href="/manifest.json" rel="manifest"> <meta content="/browserconfig.xml" name="msapplication-config"> <script src="/js/modernizr-94426477e0.min.js"></script> <link href="/css/screen-ad17e91beb.css" rel="stylesheet"> <script>WebFontConfig={custom:{families:["DIN:n3,n4,n5,n7"]},timeout:1e4},function(e){var n=e.documentElement;n.className+=" wf-loading";var a=e.cookie.replace(/(?:(?:^|.*;\s*)my_pillpack\s*\=\s*([^;]*).*$)|^.*$/,"$1");"dashboard"!=a&&"signup"!=a||(n.className+=" is-loggedInto-"+a),e.createElement("picture")}(document)</script> </head> <body class="view-os"> <!--[if lte IE 9]> <p class="browserupgrade">You are using an <strong>outdated</strong> browser. Please <a href="http://browsehappy.com/">upgrade your browser</a> to improve your experience.</p> <![endif]--> <main> <section class="js-section--hero os-section--hero"> <header class="os-header"> <nav class="os-nav--primary"> <ul class="os-nav-list os-nav-list--primary"> <li class="os-nav-item os-nav-item--logo"> <a href="https://www.pillpack.com" class="os-nav-link os-nav-link--logo"> <img alt="PillPack Logo" src="/images/pp-az-logo-white-5cc52b279e.png"> <span class="sr-only">Homepage</span> </a> </li> <li class="os-nav-item"> <p class="os-nav-title">PharmacyOS</p> </li> </ul> </nav> </header> <div class="os-hero-txt-mod"> <h1 class="os-hero-h">The pharmacy system that goes beyond the pharmacy.</h1> <p class="os-hero-p">PharmacyOS powers PillPack</p> <a href="/videos/behind-pharmacyos" class="js-openVideoModal t-dark video-link video-link--behind-pharmacyos" data-video-name="behind-pharmacyos"> <div class="thumbnail-play-icon"> <svg class="video-play-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#icon-play-button"/> </svg> </div> <div class="video-link-txt-mod"> <p class="video-link-txt"> Behind PharmacyOS </p> </div> </a> </div> <div class="os-hero-art-mod"></div> </section> <section class="os-section--intro"> <div class="section-inner"> <h1 class="os-intro-txt-h"> Helping people stay healthy. </h1> <p class="os-intro-txt-p"> PharmacyOS is the only pharmacy system designed for people managing multiple medications. </p> </div> </section> <section class="os-section--industry"> <div class="section-inner"> <div class="os-industry-title"> <h1 class="os-industry-h"> Current Industry </h1> </div> <div class="os-industry-narrow-col"> <h2 class="os-section-h"> Pharmacy Today </h2> <p class="os-section-p inset"> Traditional pharmacy systems were designed to dispense individual prescriptions as efficiently as possible. They track and manage inventory, run insurance claims, and do basic clinical checks to make sure that a prescription from your doctor ends up as a pill bottle in your hand. </p> </div> <div class="os-industry-stat-mod"> <p class="os-industry-stat-number"> 40M </p> <p class="os-industry-stat-txt"> Americans take more than 5 medications every day. </p> </div> <div class="os-industry-narrow-col"> <p class="os-section-p inset"> Due to the design of these systems, most pharmacies can’t help customers manage the work associated with taking multiple medications. The systems were never designed to. Today, someone taking four medications has roughly four times the complexity as someone taking a single medication. </p> </div> </div> </section> <section class="os-section--pharmacyos"> <div class="section-inner inner-card"> <div class="os-pharmacyos-txt-mod"> <h2 class="os-section-h"> Introducing PharmacyOS </h2> <p class="os-section-p"> PharmacyOS is the only pharmacy system that makes it easy for both pharmacists and customers to manage multiple daily medications. The platform and workflow are designed around a customer’s entire set of medications, instead of just designed to efficiently process individual prescriptions. </p> <p class="os-section-p"> PharmacyOS can proactively identify, understand, and solve any problems that might stand between a customer and their medication. For customers, this means streamlined service, fewer back-and-forth phone calls, and more control over how a customer’s end-to-end medication plan is managed. It's a radically different approach that ultimately helps people stay healthy. </p> </div> </div> </section> <section class="os-section--diagram"> <div class="section-inner"> <div class="os-diagram-header"> <div class="os-industry-title"> <h1 class="os-industry-h"> The New Model </h1> </div> <h2 class="os-section-h"> PharmacyOS was built to be proactive + customer‑centric. </h2> </div> <div class="os-diagram-bd"> <div class="show-img-1 os-diagram-art-mod"> <img alt="Prescription Management diagram" class="os-diagram-img os-diagram-img-1" src="/images/os-diagram-01-a90c645d83.jpg"> <img alt="Insurance Management diagram" class="os-diagram-img os-diagram-img-2" src="/images/os-diagram-02-c56462f9ab.jpg"> <img alt="Customer Communication diagram" class="os-diagram-img os-diagram-img-3" src="/images/os-diagram-03-cddd31b930.jpg"> <img alt="Medication Delivery diagram" class="os-diagram-img os-diagram-img-4" src="/images/os-diagram-04-f87b6486ce.jpg"> </div> <div class="os-diagram-txt-mod"> <div class="swiper-container os-diagram-item-mod swiper-container--diagram"> <div class="swiper-wrapper"> <div class="swiper-slide os-diagram-item"> <img alt="Prescription Management diagram" srcset="/images/os-diagram-mobile-01-8672e7aeab.jpg, /images/os-diagram-mobile-01@2x-633b3cebeb.jpg 2x" class="os-diagram-item-img"> <h2 class="os-diagram-h">Prescription Management</h2> <div class="os-diagram-component"> <h3 class="os-diagram-component-h">Renew</h3> <p class="os-diagram-component-p">We ensure that a customer’s medications are not interrupted by actively pursuing refills prior to a prescription nearing its end.</p> </div> <div class="os-diagram-component"> <h3 class="os-diagram-component-h">Capture</h3> <p class="os-diagram-component-p">Automated and efficient data entry ensures accuracy, and our tools offer pharmacists a complete view of a customer’s medications.</p> </div> </div> <div class="swiper-slide os-diagram-item"> <img alt="Insurance Management diagram" srcset="/images/os-diagram-mobile-02-741f338530.jpg, /images/os-diagram-mobile-02@2x-81fcec93a9.jpg 2x" class="os-diagram-item-img"> <h2 class="os-diagram-h">Insurance Management</h2> <div class="os-diagram-component"> <h3 class="os-diagram-component-h">Check</h3> <p class="os-diagram-component-p">We run insurance checks on new prescriptions to ensure we have time to process prior authorizations or work through other potential claim rejections.</p> </div> <div class="os-diagram-component"> <h3 class="os-diagram-component-h">Authorize</h3> <p class="os-diagram-component-p">We automate the process of running insurance claims, and check to make sure the customer utilizes the option that results in the lowest possible cost.</p> </div> </div> <div class="swiper-slide os-diagram-item"> <img alt="Customer Communication diagram" srcset="/images/os-diagram-mobile-03-780a250d2b.jpg, /images/os-diagram-mobile-03@2x-ec8e0b956a.jpg 2x" class="os-diagram-item-img"> <h2 class="os-diagram-h">Customer Communication</h2> <div class="os-diagram-component"> <h3 class="os-diagram-component-h">Support</h3> <p class="os-diagram-component-p">Customers are kept in the loop on the status of their prescriptions, bills, and deliveries through SMS, email, mail, and phone.</p> </div> <div class="os-diagram-component"> <h3 class="os-diagram-component-h">Update</h3> <p class="os-diagram-component-p">Through the dashboard and iPhone app, customers have a comprehensive view into all their medications, bills, and shipments.</p> </div> </div> <div class="swiper-slide os-diagram-item"> <img alt="Medication Delivery diagram" srcset="/images/os-diagram-mobile-04-b90ca6ce48.jpg, /images/os-diagram-mobile-04@2x-28912a36dc.jpg 2x" class="os-diagram-item-img"> <h2 class="os-diagram-h">Medication Delivery</h2> <div class="os-diagram-component"> <h3 class="os-diagram-component-h">Optimize + Dispense</h3> <p class="os-diagram-component-p">We synchronize and optimize the customer’s medications and a single shipment is created that includes all of their medications in one box.</p> </div> </div> </div> </div> <div class="swiper-pagination--diagram"></div> <div class="os-diagram-btn-mod"> <button class="iconPrev os-diagram-btn os-diagram-prev swiper-button-prev--diagram" data-change="-1"> <svg class="iconPrev-icon" title="Previous"> <use xlink:href="/images/sprites-eec8e1b031.svg#iconPrev"/> </svg> <span class="sr-only">Previous</span> </button> <button class="iconNext os-diagram-btn os-diagram-next swiper-button-next--diagram" data-change="1"> <svg class="iconNext-icon" title="Next"> <use xlink:href="/images/sprites-eec8e1b031.svg#iconNext"/> </svg> <span class="sr-only">Next</span> </button> </div> </div> </div> </div> </section> <section class="os-section--lq1"> <div class="section-inner"> <p class="os-lq1-quote"> PharmacyOS is more than a rethinking of a pharmacy system. It truly represents the early stages of a platform that over time will create a radical shift in chronic care management. </p> <hr class="os-short-hr-blue"> <p class="os-quote-name"> Elliot Cohen </p> <p class="os-quote-name"> <span class="quote-name-label">Co-Founder and CTO</span> </p> </div> </section> <section class="os-section--workflow"> <div class="section-inner"> <h1 class="section-h"> A proactive engine to monitor workflows. </h1> <p class="section-p"> PharmacyOS was designed to identify and resolve issues that can interrupt medication management. </p> <div class="os-workflow-list-mod"> <div class="os-workflow-list-item"> <div class="os-workflow-list-icon-circle"> <svg class="os-workflow-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#renew_icon"/> </svg> </div> <div class="os-workflow-list-item-txt"> <h2 class="list-h">Renew</h2> <p class="list-p">An automated workflow that connects with prescribers in advance of prescription renewals to ensure a customer never runs out of refills.</p> </div> </div> <div class="os-workflow-list-item"> <div class="os-workflow-list-icon-circle"> <svg class="os-workflow-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#check_icon"/> </svg> </div> <div class="os-workflow-list-item-txt"> <h2 class="list-h">Check</h2> <p class="list-p">The system automatically checks for prior authorizations and other potential formulary issues, in advance of the dispense date.</p> </div> </div> <div class="os-workflow-list-item"> <div class="os-workflow-list-icon-circle"> <svg class="os-workflow-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#capture_icon"/> </svg> </div> <div class="os-workflow-list-item-txt"> <h2 class="list-h">Capture</h2> <p class="list-p">It automates the process of prescription retrieval and data entry from prescribers, reducing human error and ensuring pharmacists review and check for proper dosing and interactions.</p> </div> </div> <div class="os-workflow-list-item"> <div class="os-workflow-list-icon-circle"> <svg class="os-workflow-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#communicate_icon"/> </svg> </div> <div class="os-workflow-list-item-txt"> <h2 class="list-h">Communicate</h2> <p class="list-p">Internal communication tool <span class="bold">PharmacyCRM</span>, automates SMS, email, and phone based notifications, keeping customers notified of the status of their prescriptions and deliveries.</p> </div> </div> </div> </div> </section> <section class="os-section--screens"> <div class="section-inner os-section-inner--screens"> <div class="show-img-1 os-screens-art-mod"> <picture class="os-screens-img os-screens-img-1"> <source srcset="/images/os-screen-renewal-424ea8c0f0.webp, /images/os-screen-renewal@2x-9c17f418c8.webp 2x" type="image/webp"> <img alt="PharmacyOS Renewal Tool Screen" srcset="/images/os-screen-renewal-074f61891d.jpg, /images/os-screen-renewal@2x-d2240dfb51.jpg 2x"> </picture> <picture class="os-screens-img os-screens-img-2"> <source srcset="/images/os-screen-data-entry-b372bd0582.webp, /images/os-screen-data-entry@2x-720a339667.webp 2x" type="image/webp"> <img alt="PharmacyOS Data Entry Screen" srcset="/images/os-screen-data-entry-c7e384ed69.jpg, /images/os-screen-data-entry@2x-69a78a7d09.jpg 2x"> </picture> <picture class="os-screens-img os-screens-img-3"> <source srcset="/images/os-screen-billing-2cfa080e6d.webp, /images/os-screen-billing@2x-2facb618ac.webp 2x" type="image/webp"> <img alt="PharmacyOS Billing Tool Screen" srcset="/images/os-screen-billing-9d0905faa8.jpg, /images/os-screen-billing@2x-f3c989fe87.jpg 2x"> </picture> </div> <div class="os-screens-txt-mod"> <div class="swiper-container swiper-container--screens"> <div class="swiper-wrapper"> <div class="swiper-slide"> <h3 class="list-h os-screens-list-h">Renewal Tool</h3> <p class="list-p">The Renewal Tool automates all the workflow necessary to ensure we always have an active prescription on file for all the medications a customer takes. The system catches any renewal requests that a prescriber has failed to respond to and ensures follow-up, preventing any interruption of customer’s medications.</p> </div> <div class="swiper-slide"> <h3 class="list-h os-screens-list-h">Data Entry</h3> <p class="list-p">The tool pharmacists use to enter and check prescriptions provides all the necessary context about the the customer’s medications; reducing errors of duplication, omission, and interaction.</p> </div> <div class="swiper-slide"> <h3 class="list-h os-screens-list-h">Billing Tool</h3> <p class="list-p">The Billing System balances automated insurance claims with the ability to efficiently manually process complicated insurance and coverage issues; ensuring that customers always get the medications they need with the lowest possible out-of-pocket cost.</p> </div> </div> </div> <div class="swiper-pagination--screens"> <a href class="iconPrev swiper-button-prev--screens"> <svg> <use xlink:href="/images/sprites-eec8e1b031.svg#iconPrev"/> </svg> <span class="sr-only">Previous</span> </a> <a href="#" class="iconNext swiper-button-next--screens"> <svg> <use xlink:href="/images/sprites-eec8e1b031.svg#iconNext"/> </svg> <span class="sr-only">Next</span> </a> </div> </div> </div> </section> <section class="os-section--solution"> <div class="section-inner"> <h1 class="section-h"> A solution that’s customer centric. </h1> <p class="section-p"> PharmacyOS was designed to help customers maintain a consistent schedule and care plan. </p> <div class="os-solution-list-mod"> <div class="os-solution-list-item"> <div class="os-solution-list-icon-circle"> <svg class="os-solution-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#synchronize_icon"/> </svg> </div> <div class="os-solution-list-item-txt"> <h2 class="list-h">Synchronize</h2> <p class="list-p">PharmacyOS ensures all medications are always filled at the same time, monitoring for renewal and refill issues. This reduces confusion around medications starting and stopping in different cycles and avoids unexpected delays.</p> </div> </div> <div class="os-solution-list-item"> <div class="os-solution-list-icon-circle"> <svg class="os-solution-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#optimize_icon"/> </svg> </div> <div class="os-solution-list-item-txt"> <h2 class="list-h">Optimize</h2> <p class="list-p">With all of a customer’s medications coordinated as a unit, the system allows PillPack pharmacists to complete a comprehensive clinical check any time a single medication changes. This attention to detail is impossible when medications are dispensed individually.</p> </div> </div> <div class="os-solution-list-item"> <div class="os-solution-list-icon-circle"> <svg class="os-solution-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#dispense_icon"/> </svg> </div> <div class="os-solution-list-item-txt"> <h2 class="list-h">Dispense</h2> <p class="list-p">As medication has been synchronized and validated, a single shipment is created that includes all of a customer’s medications in one box. This is automatically delivered to the customers door monthly, eliminating the need to track individual prescriptions.</p> </div> </div> <div class="os-solution-list-item"> <div class="os-solution-list-icon-circle"> <svg class="os-solution-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#support_icon"/> </svg> </div> <div class="os-solution-list-item-txt"> <h2 class="list-h">Support</h2> <p class="list-p">PharmacyOS offers a comprehensive view into all medications, billing, and shipments. This serves as a single view that is bolstered by 24/7 pharmacy support.</p> </div> </div> </div> </div> </section> <section class="os-section--tech"> <div class="section-inner os-section-inner--tech"> <div class="os-section-inner--tech-new"> <div class="os-tech-dash-txt-mod"> <h3 class="list-h">Dashboard</h3> <p class="list-p os-tech-list-p">The dashboard displays a comprehensive list of medications, information about prescriptions, bills, and past and upcoming shipments. Customers have easy access to schedule, add, or remove medications on their dashboard at any time.</p> </div> <div class="os-tech-images"> <div class="os-tech-dash"> <picture class="os-tech-art-mod"> <source srcset="/images/os-dashboard-1bb9118c7d.webp, /images/os-dashboard@2x-bd3596b08f.webp 2x" type="image/webp"> <img alt="PillPack Dashboard screen" srcset="/images/os-dashboard-58409f10c0.jpg, /images/os-dashboard@2x-af97d7956a.jpg 2x"> </picture> </div> <div class="os-tech-app"> <picture class="os-tech-art-mod"> <source srcset="/images/os-mobile-phone-0f40b909c6.webp, /images/os-mobile-phone@2x-b5f19609e5.webp 2x" type="image/webp" media="(min-width: 600px)"> <source srcset="/images/os-mobile-phone-5d5e2dde4f.png, /images/os-mobile-phone@2x-423db491a9.png 2x" media="(min-width: 600px)" alt="Various medications, including PillPack packets"> <source srcset="/images/os-mobile-screen-926314ada8.webp, /images/os-mobile-screen@2x-b29bd5c160.webp 2x" type="image/webp"> <img alt="PillPack iPhone app screen" srcset="/images/os-mobile-screen-44fa6fc05c.jpg, /images/os-mobile-screen@2x-81a295a40d.jpg 2x"> </picture> </div> </div> </div> </div> </section> <section class="os-section--platform"> <div class="section-inner"> <h2 class="os-platform-h"> Platform </h2> <h1 class="section-h"> Innovative service solutions </h1> <p class="section-p"> With flexible APIs and one-of-a-kind workflow capabilities, PharmacyOS helps deliver service excellence. </p> <div class="os-platform-list-mod"> <div class="os-platform-list-item"> <div class="os-platform-list-icon-circle"> <svg class="os-platform-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#icon-os-payers"/> </svg> </div> <div class="os-platform-list-item-txt"> <h3 class="list-h">For Payers</h3> <p class="list-p">Our proprietary systems can trigger targeted interventions designed to help high-risk populations achieve specific adherence goals.</p> </div> </div> <div class="os-platform-list-item"> <div class="os-platform-list-icon-circle"> <svg class="os-platform-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#icon-os-manufacturers"/> </svg> </div> <div class="os-platform-list-item-txt"> <h3 class="list-h">For Manufacturers</h3> <p class="list-p">PharmacyOS gives you better control over every service touchpoint to help with benefits investigation, expanding clinical understanding, and exploring new distribution channels.</p> </div> </div> <div class="os-platform-list-item"> <div class="os-platform-list-icon-circle"> <svg class="os-platform-list-icon"> <use xlink:href="/images/sprites-eec8e1b031.svg#icon-os-new-entrants"/> </svg> </div> <div class="os-platform-list-item-txt"> <h3 class="list-h">For New Entrants</h3> <p class="list-p">PharmacyOS can decrease time to market for new, innovative medication services, while helping you stay focused on designing great customer experiences.</p> </div> </div> </div> </div> </section> <section class="os-section--footer"> <div class="os-footer-inner"> <h1 class="os-footer-h">Learn more about PharmacyOS</h1> <form class="os-form os-form js-form"> <div class="os-input-pair"> <div class="os-input-group"> <input class="js-text-input os-text-input js-first-name" id="os-first-name" name="os-first-name"> <label class="os-input-label" for="os-first-name">First Name</label> </div> <div class="os-input-group"> <input class="js-text-input os-text-input js-last-name" id="os-last-name" name="os-last-name"> <label class="os-input-label" for="os-last-name">Last Name</label> </div> </div> <div class="os-input-group"> <input class="js-text-input os-text-input js-email" id="os-email" name="os-email"> <label class="os-input-label" for="os-email">Email</label> </div> <div class="os-input-group"> <input class="js-text-input os-text-input js-company" id="os-company" name="os-email"> <label class="os-input-label" for="os-company">Company (optional)</label> </div> <div class="os-input-group"> <input class="js-text-input 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