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Modello di gestione avanzata dei servizi IT | Jira Templates
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html[lang="de"] .column.column-md-7.column-xs-10.column-xl-8.column-xs-offset-1.column-md-offset-0.no-flex h5.heading { word-break: break-word; } .div-inline-svg.wpl-icon-size-16, .hero-label p { margin-bottom: 0; } .hero-label p {line-height: 1;} .template-tile img { margin-bottom: 0; } </style> <nav class="imkt-navbar imkt-navbar__default imkt-sticky global-nav-bitbucket"> <div class=" container-fluid imkt-navbar__main-section"> <div class="row"> <div class="column nav-comp-column"> <div class="imkt-navbar__title-wrapper"> <a href="/it/software/jira/templates" class="imkt-navbar__title-link" data-event="clicked" data-uuid="ac7dfca4-4b-title-link" data-event-component="subNav" data-event-container="navbar" data-schema-version="1" data-product-key="jiraSoftware" data-label="Provalo gratis" data-label-english="Subnav logo" > <span class="imkt-navbar__title-text">Modelli di Jira</span> </a> <button id="jsToggleNavbarMenu" class="aui-icon aui-icon-small aui-iconfont-arrow-down" data-event="clicked" data-uuid="ac7dfca4-4b-open-close-nav-menu" data-event-component="linkButton" data-event-container="navbar" data-schema-version="1" data-product-key="jiraSoftware" data-label="Provalo gratis" >Open and close the navigation menu</button> </div> <ul class="imkt-navbar__link-list" > <li > <a href="#" class="imkt-navbar__link-list-link imkt-navbar__link-list-link--dropdown-trigger" data-event="clicked" data-uuid="ac990e2f-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label="Categorie" data-label-english="Categories" >Categorie</a> <div class="imkt-navbar__dropdown-links dropdown-container " > <ul> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/software-development" tabindex="0" data-event="clicked" data-uuid="996a3724-46" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Sviluppo software" data-label-english="Software development" class="imkt-navbar__dropdown-links__link">Sviluppo software</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/marketing" tabindex="0" data-event="clicked" data-uuid="b50e0d6c-df" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Marketing" data-label-english="Marketing" class="imkt-navbar__dropdown-links__link">Marketing</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/design" tabindex="0" data-event="clicked" data-uuid="73eb2d03-96" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Progettazione" data-label-english="Design" class="imkt-navbar__dropdown-links__link">Progettazione</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/sales" tabindex="0" data-event="clicked" data-uuid="5e2b88b6-38" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Vendite" data-label-english="Sales" class="imkt-navbar__dropdown-links__link">Vendite</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/operations" tabindex="0" data-event="clicked" data-uuid="709e29d4-0d" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Operazioni" data-label-english="Operations" class="imkt-navbar__dropdown-links__link">Operazioni</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/service-management" tabindex="0" data-event="clicked" data-uuid="069a6a07-19" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gestione del servizio" data-label-english="Service management" class="imkt-navbar__dropdown-links__link">Gestione del servizio</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/hr" tabindex="0" data-event="clicked" data-uuid="3328a750-08" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Risorse umane" data-label-english="HR" class="imkt-navbar__dropdown-links__link">Risorse umane</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/legal" tabindex="0" data-event="clicked" data-uuid="a30d474f-4f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Legale" data-label-english="Legal" class="imkt-navbar__dropdown-links__link">Legale</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/it-operations" tabindex="0" data-event="clicked" data-uuid="41836af2-85" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Operazioni IT" data-label-english="IT Operations" class="imkt-navbar__dropdown-links__link">Operazioni IT</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/finance" tabindex="0" data-event="clicked" data-uuid="fde28131-8e" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Finanza" data-label-english="Finance" class="imkt-navbar__dropdown-links__link">Finanza</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/project-management/templates" tabindex="0" data-event="clicked" data-uuid="8cee1cb2-4b" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Modelli di gestione dei progetti" data-label-english="Project Management Templates" class="imkt-navbar__dropdown-links__link">Modelli di gestione dei progetti</a> </li> </ul> </div> </li> <li > <a href="" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="c4bc5b50-d9" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label-english=" " ></a> </li> </ul> <div class="imkt-navbar__right-nav"> Provalo gratis </div> </div> </div> </div> <div class="container-fluid imkt-navbar__collapsed-section"> <div class="row"> <div class="column"> <ul class="imkt-navbar__collapsed-link-list" > <li > <a href="#" class="imkt-navbar__collapsed-link-list-link imkt-navbar__collapsed-link-list-link--dropdown-trigger" data-event="clicked" data-uuid="ac990e2f-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label="Categorie" data-label-english="Categories" >Categorie</a> <div class="imkt-navbar__collapsed-dropdown-links dropdown-container " > <ul> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/software-development" tabindex="0" data-event="clicked" data-uuid="996a3724-46" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Sviluppo software" data-label-english="Software development" class="imkt-navbar__dropdown-links__link">Sviluppo software</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/marketing" tabindex="0" 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data-product-key="jiraSoftware" data-label="Vendite" data-label-english="Sales" class="imkt-navbar__dropdown-links__link">Vendite</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/operations" tabindex="0" data-event="clicked" data-uuid="709e29d4-0d" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Operazioni" data-label-english="Operations" class="imkt-navbar__dropdown-links__link">Operazioni</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/service-management" tabindex="0" data-event="clicked" data-uuid="069a6a07-19" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gestione del servizio" data-label-english="Service management" class="imkt-navbar__dropdown-links__link">Gestione del servizio</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/hr" tabindex="0" data-event="clicked" data-uuid="3328a750-08" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Risorse umane" data-label-english="HR" class="imkt-navbar__dropdown-links__link">Risorse umane</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/legal" tabindex="0" data-event="clicked" data-uuid="a30d474f-4f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Legale" data-label-english="Legal" class="imkt-navbar__dropdown-links__link">Legale</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/it-operations" tabindex="0" data-event="clicked" data-uuid="41836af2-85" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Operazioni IT" data-label-english="IT Operations" class="imkt-navbar__dropdown-links__link">Operazioni IT</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/software/jira/templates/finance" tabindex="0" data-event="clicked" data-uuid="fde28131-8e" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Finanza" data-label-english="Finance" class="imkt-navbar__dropdown-links__link">Finanza</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/it/project-management/templates" tabindex="0" data-event="clicked" data-uuid="8cee1cb2-4b" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Modelli di gestione dei progetti" data-label-english="Project Management Templates" class="imkt-navbar__dropdown-links__link">Modelli di gestione dei progetti</a> </li> </ul> </div> </li> <li > <a href="" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="c4bc5b50-d9" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label-english=" " ></a> </li> </ul> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Navbar", "params": { "hasCharlie":"false" } } </script></nav> <div class="container-fluid xs-comfortable hide-all n900"> <div class="row flex-container"> <div class="column text-center light-text no-flex" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Vuoi usare questo modello? </h2> </div> <div class="component component--template-library__cta__action"> <span style="cursor: pointer" data-template-name="Gestione del servizio IT" data-template-id="com.atlassian.servicedesk:next-gen-it-service-desk" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:next-gen-it-service-desk" data-blue-print-module="com.atlassian.servicedesk:next-gen-it-service-desk" class="component--template-library__cta__action component__link button button--two button--regular button--primary" id="it-service-management3" > Ottienilo gratis </span> <div id="imkt-jsx--ee36376e" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--ee36376e", "props": { "cloudSignupLink": "/it/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "it-service-management3", "labels": { "SiteSelectorModal.cancel": "Annulla", "SiteSelectorModal.createPage": "Crea una pagina", "SiteSelectorModal.selectASite": "Seleziona un sito", "SiteSelectorModal.startASite": "Crea un nuovo sito", "SiteSelectorModal.switchAccount": "Accedi con un altro account", "SiteSelectorModal.selectedTemplate": "Hai selezionato" } } } </script> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 column-lg-8 " > <div class="intra-div alignContentStretch alignItemsStretch justifyStart noWrap no s0 between has-border border-color-b50 padding-default padding-style- allSides border-radius-5 border-width-5"> <div class="component component--image"> <img id="4a54ddd3" alt="Screenshot di approvazione documento" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:cd91d921-6337-4171-adce-821ef146c494/%20IT%20Service%20Management.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> <div class="column column-md-5 column-lg-4 alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modello di gestione avanzata dei servizi IT </h1> <p>Rispondi alle richieste, risolvi gli imprevisti, affronta i problemi e implementa le modifiche in modo rapido.</p> </div> <div class="component component--template-library__cta__action"> <span style="cursor: pointer" data-template-name="Gestione avanzata dei servizi IT" data-template-id="com.atlassian.servicedesk:simplified-it-service-management" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:simplified-it-service-management" data-blue-print-module="com.atlassian.servicedesk:simplified-it-service-management" class="component--template-library__cta__action component__link button button--one button--regular button--primary" id="adv-it-service-management" > Usa modello </span> <div id="imkt-jsx--829e73a4" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--829e73a4", "props": { "cloudSignupLink": "/it/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "adv-it-service-management", "labels": { "SiteSelectorModal.cancel": "Annulla", "SiteSelectorModal.createPage": "Crea una pagina", "SiteSelectorModal.selectASite": "Seleziona un sito", "SiteSelectorModal.startASite": "Crea un nuovo sito", "SiteSelectorModal.switchAccount": "Accedi con un altro account", "SiteSelectorModal.selectedTemplate": "Hai selezionato" } } } </script> </div> <div class="component component--block" > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s8 between has-border border-color-n40 padding-16 padding-style-topOnly topOnly border-radius-default border-width-2"> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn-8 fnt-ln font-lnh- eyebrows heading" > Ideale per </h6> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M31.28,15.09V13.15a13.28,13.28,0,0,0-26.56.22v1.72A4.17,4.17,0,0,1,7,14.42h.87V13.2a10.14,10.14,0,0,1,20.27.17v1.05H29A4.17,4.17,0,0,1,31.28,15.09Z"/><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M28.14,28.05v.26a2.61,2.61,0,0,1-2.62,2.53H21.29a3.51,3.51,0,0,1,.38,1.58h0A3.47,3.47,0,0,1,21.29,34h4.34a5.77,5.77,0,0,0,5.65-5.77v-.84a4.17,4.17,0,0,1-2.27.67Z"/><path style="fill: #0052cc; fill-rule:evenodd;" d="M8.74,14.42H7A4.19,4.19,0,0,0,2.8,18.61v5.24A4.19,4.19,0,0,0,7,28.05H8.74a1,1,0,0,0,1-1.05V15.47A1,1,0,0,0,8.74,14.42Z"/><path style="fill: #0052cc; fill-rule:evenodd;" d="M31.28,15.09A4.17,4.17,0,0,0,29,14.42H27.26a1,1,0,0,0-1.05,1.05V27a1,1,0,0,0,1.05,1.05H29a4.19,4.19,0,0,0,4.19-4.2V18.61A4.17,4.17,0,0,0,31.28,15.09Z"/><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M0,20v2.45a2.1,2.1,0,0,0,2.1,2.09h.7V17.91H2.1A2.1,2.1,0,0,0,0,20Z"/><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M33.9,17.91h-.7v6.64h.7A2.1,2.1,0,0,0,36,22.46V20A2.1,2.1,0,0,0,33.9,17.91Z"/><path style="fill: #0052cc; fill-rule:evenodd;" d="M21.29,30.84a3.49,3.49,0,0,0-6.61,1.58h0a3.5,3.5,0,0,0,7,0h0A3.51,3.51,0,0,0,21.29,30.84Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Operazioni IT</p> </div> </div> </div> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s8 between component--block xs-none-top" > <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn-8 fnt-ln font-lnh- eyebrows heading" > Funzionalità principali </h6> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M31.81,4.54h-.35V27.26a4.2,4.2,0,0,1-4.2,4.2H4.54v.35A4.2,4.2,0,0,0,8.74,36H31.81A4.2,4.2,0,0,0,36,31.81V8.74A4.2,4.2,0,0,0,31.81,4.54Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.46,27.26V4.19A4.2,4.2,0,0,0,27.26,0H4.19A4.2,4.2,0,0,0,0,4.19V27.26a4.2,4.2,0,0,0,4.19,4.2H27.26A4.2,4.2,0,0,0,31.46,27.26ZM23.56,12l0,0-9.39,9.4a1.58,1.58,0,0,1-2.17,0l0,0-4-4a1.57,1.57,0,0,1,2.17-2.27l.06.05L13,18.08,21.29,9.8a1.57,1.57,0,0,1,2.17-.05l.05.05A1.56,1.56,0,0,1,23.56,12Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Richieste di modifica automatiche</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M36,5.13A4.2,4.2,0,0,0,31.81.93H4.19A4.2,4.2,0,0,0,0,5.13V25.75a4.2,4.2,0,0,0,4.19,4.19H12l4.51,4.51a2.09,2.09,0,0,0,3,0L24,29.94h7.82A4.2,4.2,0,0,0,36,25.75ZM24.82,10.37a1.57,1.57,0,0,1,.07,3.14H11.18a1.58,1.58,0,0,1-.07-3.15H24.82ZM19.4,18.93a1.57,1.57,0,0,0-1.57-1.57H11.11a1.58,1.58,0,0,0,.07,3.15H17.9A1.57,1.57,0,0,0,19.4,18.93Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>ChatOps</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M11.05,12.32H1.74v6.31h9.31Zm2.84,0v6.31h8.37V12.32Zm11.22,0v6.31h9.15V12.32Zm9.15,9.15H25.11v5.69h9.15Zm-12,0v5.69H13.89V21.47Zm0,8.53H13.89v6h8.37ZM11.05,21.47v5.69H1.74V21.47ZM1.74,32.21V30h9.31v6H5.53A3.79,3.79,0,0,1,1.74,32.21ZM34.26,30H25.11v6h5.36a3.79,3.79,0,0,0,3.79-3.79Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.47,3.47H25V5.84a1.42,1.42,0,0,1-2.84.07V3.47H13.89V5.84a1.42,1.42,0,0,1-2.84.07V3.47H5.53A3.79,3.79,0,0,0,1.74,7.26v5.06H34.26V7.26A3.79,3.79,0,0,0,30.47,3.47Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M25,1.35a1.42,1.42,0,0,0-2.84.07V5.91A1.42,1.42,0,0,0,25,5.84V1.35Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M13.89,1.35a1.42,1.42,0,0,0-2.84.07V5.91a1.42,1.42,0,0,0,2.84-.07V1.35Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Calendario delle modifiche</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M20,5.61a5.85,5.85,0,0,0,0-.59A5,5,0,1,0,10,5a3.9,3.9,0,0,0,0,.59H3.54A3.54,3.54,0,0,0,0,9.15V16a5.65,5.65,0,0,1,.59,0,5,5,0,0,1,0,10,3.81,3.81,0,0,1-.59,0v6.53A3.55,3.55,0,0,0,3.54,36h6.53a3.81,3.81,0,0,1,0-.59,5,5,0,0,1,10,0A5.65,5.65,0,0,1,20,36h6.82a3.54,3.54,0,0,0,3.54-3.54V25.93A3.9,3.9,0,0,0,31,26a5,5,0,0,0,0-10,5.85,5.85,0,0,0-.59,0V9.15a3.53,3.53,0,0,0-3.54-3.54Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Asset</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M31.28,15.09V13.15a13.28,13.28,0,0,0-26.56.22v1.72A4.17,4.17,0,0,1,7,14.42h.87V13.2a10.14,10.14,0,0,1,20.27.17v1.05H29A4.17,4.17,0,0,1,31.28,15.09Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M28.14,28.05v.26a2.61,2.61,0,0,1-2.62,2.53H21.29a3.51,3.51,0,0,1,.38,1.58h0A3.47,3.47,0,0,1,21.29,34h4.34a5.77,5.77,0,0,0,5.65-5.77v-.84a4.17,4.17,0,0,1-2.27.67Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M8.74,14.42H7A4.19,4.19,0,0,0,2.8,18.61v5.24A4.19,4.19,0,0,0,7,28.05H8.74a1,1,0,0,0,1-1.05V15.47A1,1,0,0,0,8.74,14.42Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.28,15.09A4.17,4.17,0,0,0,29,14.42H27.26a1,1,0,0,0-1.05,1.05V27a1,1,0,0,0,1.05,1.05H29a4.19,4.19,0,0,0,4.19-4.2V18.61A4.17,4.17,0,0,0,31.28,15.09Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M0,20v2.45a2.1,2.1,0,0,0,2.1,2.09h.7V17.91H2.1A2.1,2.1,0,0,0,0,20Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M33.9,17.91h-.7v6.64h.7A2.1,2.1,0,0,0,36,22.46V20A2.1,2.1,0,0,0,33.9,17.91Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M21.29,30.84a3.49,3.49,0,0,0-6.61,1.58h0a3.5,3.5,0,0,0,7,0h0A3.51,3.51,0,0,0,21.29,30.84Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Assistenza multicanale</p> </div> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Cos'è un modello di gestione avanzata dei servizi IT? </h2> <p>Progettato appositamente per i team IT, questo modello facilita la gestione dei servizi ad alta velocità. Grazie alle funzioni dedicate presenti nelle categorie ITSM, può aiutarti a risolvere gli imprevisti, approvare le modifiche e risolvere rapidamente i problemi.</p> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Cosa include il modello di gestione avanzata dei servizi IT? </h2> </div> </div> </div> </div> <div class="imkt-tab-container container-fluid"> <div class="component component--tab-navigation positionTop center "> <div class="mobile-nav-container default"> <div class="mobile-tab-navigation pill" id="select-14e5daa8-ecd0-4f09-a195-06025d235eea"> <button class="b50 text-n800 border-color-n50 active"></button> <ul class="tab-dropdown-options"> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-7563ef87-885b-4d3a-b77b-1a220d57df4c" data-tab-name="change-requests" data-event="clicked" data-uuid="7563ef87-88-0" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Automated change requests" >Richieste di modifica automatiche</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-7adda059-0396-4142-80f4-cc2434d23e8f" data-tab-name="chatops" data-event="clicked" data-uuid="7adda059-03-1" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="ChatOps" >ChatOps</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-9760c15d-07e9-4843-a7b8-ad4a2151443d" data-tab-name="change-calendar" data-event="clicked" data-uuid="9760c15d-07-2" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Change calendar" >Calendario delle modifiche</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-2b489a37-585c-476b-8aa0-5920a74f69be" data-tab-name="assets" data-event="clicked" data-uuid="2b489a37-58-3" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Assets" >Asset</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-04d47bd9-70a1-4c47-9582-6e094252222a" data-tab-name="support" data-event="clicked" data-uuid="04d47bd9-70-4" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Multi-channel support" >Assistenza multicanale</a> </li> </ul> </div> </div> <ul class="imkt-tab-list even pill center border-color-n50 no-mobile-nav "> <li class="imkt-tab border-color-n50"> <a href="#tab-7563ef87-885b-4d3a-b77b-1a220d57df4c" data-event="clicked" data-uuid="7563ef87-88-5" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Richieste di modifica automatiche" data-label-english="Automated change requests" data-tab-name="change-requests" class="n20 text-n300 border-color-n50 "> Richieste di modifica automatiche </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-7adda059-0396-4142-80f4-cc2434d23e8f" data-event="clicked" data-uuid="7adda059-03-6" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="ChatOps" data-label-english="ChatOps" data-tab-name="chatops" class="n20 text-n300 border-color-n50 "> ChatOps </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-9760c15d-07e9-4843-a7b8-ad4a2151443d" data-event="clicked" data-uuid="9760c15d-07-7" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Calendario delle modifiche" data-label-english="Change calendar" data-tab-name="change-calendar" class="n20 text-n300 border-color-n50 "> Calendario delle modifiche </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-2b489a37-585c-476b-8aa0-5920a74f69be" data-event="clicked" data-uuid="2b489a37-58-8" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Asset" data-label-english="Assets" data-tab-name="assets" class="n20 text-n300 border-color-n50 "> Asset </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-04d47bd9-70a1-4c47-9582-6e094252222a" data-event="clicked" data-uuid="04d47bd9-70-9" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Assistenza multicanale" data-label-english="Multi-channel support" data-tab-name="support" class="n20 text-n300 border-color-n50 "> Assistenza multicanale </a> </li> </ul> </div> <div class="content-tabs "> <div id="tab-7563ef87-885b-4d3a-b77b-1a220d57df4c" class="imkt-tab-block active"> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Richieste di modifica automatiche </h2> <p>Con il monitoraggio delle distribuzioni in Jira Service Management, i team possono creare automaticamente richieste di modifica quando vengono avviate le distribuzioni in servizi selezionati, fornendo approvazioni automatiche e accelerate, insieme ad approfondimenti per gli addetti agli imprevisti. E con il calendario delle modifiche, i team hanno un quadro completo dei cambiamenti passati e futuri che potrebbero essere la causa di un imprevisto.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="7e5fdf82" alt="Schermata della gestione su chiamata" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:88e1261b-14d1-4dd4-a26e-4ef90ad8ba46/Change-requests.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-7adda059-0396-4142-80f4-cc2434d23e8f" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > ChatOps </h2> <p>ChatOps in Jira Service Management consente di orchestrare in modo migliore la comunicazione e la collaborazione durante il processo di risoluzione degli imprevisti. Puoi creare chat e riunioni per i tuoi imprevisti, aggiornare i dettagli degli imprevisti, intraprendere azioni in caso di imprevisto e aiutare il team a intervenire più rapidamente durante gli imprevisti.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="f2190338" alt="Schermata delle richieste di modifica" class="component__image" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/mmq66sch79s7w77pphm8kp8/Advanced_ITSM_Template_-_ChatOps.png" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-9760c15d-07e9-4843-a7b8-ad4a2151443d" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Calendario delle modifiche </h2> <p>Il calendario delle modifiche di Jira Service Management consente di visualizzare e programmare le modifiche in tutti i tuoi progetti del servizio di Jira Service Management.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="aad6541f" alt="Schermata delle richieste di modifica" class="component__image img-dropshadow" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/xvb46bw3g55x3fhm3fbm2mvg/Advanced_ITSM_Template_-_Change_Calendar.png" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-2b489a37-585c-476b-8aa0-5920a74f69be" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Asset </h2> <p>Risorse in Jira Service Management aiuta ad anticipare l'impatto a valle delle modifiche in modo che i team di sviluppo e delle operazioni possano gestire i rischi, per distribuzioni più frequenti e senza interruzioni. Quando si verificano imprevisti, Risorse ti consente di visualizzare rapidamente le dipendenze tra gli asset o gli elementi della configurazione e i servizi per risolvere gli imprevisti e scoprire la causa principale dei problemi.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="90e71ac1" alt="Schermata delle risorse" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:c117c053-5f23-426e-bf43-968302e482ac/Assets.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-04d47bd9-70a1-4c47-9582-6e094252222a" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Assistenza multicanale </h2> <p>Jira Service Management consente ai clienti di segnalare gli imprevisti su più canali, fornendo un'unica origine di riferimento per i gestori imprevisti. Utilizzando il catalogo o il portale dei servizi, i clienti hanno accesso a moduli semplificati che indirizzano gli imprevisti direttamente ai team competenti. Inoltre, con la chat di Jira Service Management, i clienti possono inviare gli imprevisti e ricevere aggiornamenti sullo stato direttamente da Slack o Microsoft Teams.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="5da6d8c3" alt="Screenshot del backlog" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:d8ee1579-cbed-42b5-afcf-f032f6a3965d/Multi-channel-support.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Tabs", "params": { "tabBorderColor":"n50", "tabBackgroundColor":"n20", "tabTextColor":"n300", "tabBackgroundColorActive":"b50", "tabTextColorActive":"n800", "defaultTab":"change-requests", "linkedContainerTab":false, "selectId":"select-14e5daa8-ecd0-4f09-a195-06025d235eea" } } </script></div> <div class="container-fluid xs-cozy-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="bf53e06b" alt="Ticket urgente" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:4916ff38-3053-47d6-b17c-9cc537f9ef4f/illustrations-spot-Time-Sensitive%20Ticket.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Risolvi gli imprevisti più velocemente </h3> <p>Collabora agli imprevisti e risolvili più velocemente che mai grazie alle escalation con un clic di Opsgenie. Per i ticket critici, usa la pianificazione su chiamata, gli avvisi, lo swarming degli imprevisti e altre funzioni per fornire alle persone giuste tutte le informazioni necessarie per intervenire.</p> </div> </div> </div> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="0bbb876a" alt="Finestra con campanello di servizio" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:29098174-2eb2-411f-aad0-f9bf8fa365f0/illustrations-spot-Service%20Bell%20Window.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Monitora e approva le modifiche </h3> <p>Abbatti le barriere con i team di sviluppo e velocizza i flussi di lavoro con l'automazione delle modifiche. Alleggerisci il carico con valutazioni automatizzate del rischio di modifica, flussi di lavoro di approvazione avanzati e integrazioni con strumenti CI/CD come Bitbucket Pipelines, Jenkins e CircleCI.</p> </div> </div> </div> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="ac54d024" alt="Illustrazione di un ticket" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:d3e54219-03f2-49f9-8d36-bfea12a039c0/illustrations-spot-Raise%20Ticket%20Window.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Gestisci rapidamente le richieste di assistenza </h3> <p>Basato sulle best practice ITIL, questo modello è studiato per aiutarti a lavorare in modo più efficiente fra diversi team per rispondere alle richieste di assistenza con velocità mai raggiunte prima. Gli agenti possono contare su funzioni quali le azioni in blocco e le capacità di apprendimento automatico che raggruppano in modo intelligente richieste simili.</p> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Come iniziare a utilizzare il modello di gestione avanzata dei servizi IT </h2> <p>Questo modello utilizza Jira Service Management per aiutarti a risolvere gli imprevisti, approvare le modifiche e risolvere rapidamente i problemi.</p> </div> </div> </div> </div> <div class="container-fluid xs-none"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 xs-none-bottom alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > </div> <div class="column column-md-8 column-md-offset-2 s0 between accordion-block" > <div class="imkt-feature-table-container with-circular-show-hide"> <div class="features-header bottomOnly"> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="1c0920fe-ee-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Configura il tuo centro assistenza e il tuo portale " id="set-up-help-center-and-portal" href="javascript:void(0);"> <span class="label"> Configura il tuo centro assistenza e il tuo portale </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Il centro assistenza è il luogo in cui i clienti possono inviare richieste e accedere alla tua knowledge base self-service. Configura il messaggio di benvenuto, le comunicazioni e il layout. <a data-event="clicked" data-uuid="9504fab9-5b0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#1-set-up-and-customize-your-project">Scopri di più</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5365fdb1-f5-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Personalizza i tipi di richiesta " id="customize-request-types" href="javascript:void(0);"> <span class="label"> Personalizza i tipi di richiesta </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Aiuta clienti e agenti utilizzando tipi di richiesta personalizzati oppure creandone di tuoi. <a data-event="clicked" data-uuid="db726901-390" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#2-set-up-request-types-and-customize-queues">Scopri di più</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="0aa15d1c-14-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Organizza le code " id="organize-queues" href="javascript:void(0);"> <span class="label"> Organizza le code </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>Allinea la coda al modo in cui i tuoi team smistano e gestiscono le richieste. <a data-event="clicked" data-uuid="5b1273d6-320" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#2-set-up-request-types-and-customize-queues">Scopri di più</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="42505b16-48-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Aggiungi agenti " id="add-agents" href="javascript:void(0);"> <span class="label"> Aggiungi agenti </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock component--text-block-white"> <p>È ora di iniziare! Aggiungi agenti al tuo team del progetto del servizio. <a data-event="clicked" data-uuid="f6f14b0a-f10" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Scopri di più" data-label-english="Learn more" href="https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#3-add-team-members-and-customers">Scopri di più</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "useExpandAll":false, "useAccordionStyle":true } } </script></div> </div> </div> </div> <div class="container-fluid xs-cozy-bottom"> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modelli correlati alla gestione dei servizi </h2> </div> </div> <div class="column column-md-4 template-tile " > <a href="/it/software/jira/templates/general-service-management" data-event="clicked" data-uuid="2c8f38cf-a2" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="943ce91c" alt="Visualizzazione delle code" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f4f1a80b-82c9-4951-878a-ce360fb2da9d/Screen_Queues.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestione generale del servizio </h4> <p>Raccogli, assegna priorità e gestisci le richieste per i team aziendali.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/it/software/jira/templates/hr-service-management" data-event="clicked" data-uuid="4d030fd8-49" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="6bf1338d" alt="Roadmap di Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:b7e76c98-78d2-4c35-9cf3-a30b6f888dc1/Screen_HelpCenter.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestione dei servizi delle risorse umane </h4> <p>Gestisci onboarding e offboarding e rispondi alle richieste delle risorse umane.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/it/software/jira/templates/facilities-service-management" data-event="clicked" data-uuid="8d20ac6d-7d" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="05fbf305" alt="Screenshot del Centro assistenza" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:b7e76c98-78d2-4c35-9cf3-a30b6f888dc1/Screen_HelpCenter.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestione del servizio per le strutture </h4> <p>Gestisci le richieste di manutenzione, movimentazione e pianificazione di eventi.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid xs-cozy" data-container-id="2eade908-f678-4dc2-9d55-e5e7d7446e8c"> <style class="background-image-styles" data-for="2eade908-f678-4dc2-9d55-e5e7d7446e8c"> [data-container-id="2eade908-f678-4dc2-9d55-e5e7d7446e8c"] { background-image: linear-gradient(180deg, #FFFFFF 0%, #DEEBFF 100%); ; background-position: ; background-repeat: no-repeat ; background-size: ; } </style> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Risorse correlate alla gestione dei servizi IT </h2> </div> </div> <div class="column column-md-4 " > <a href="/it/software/jira/service-management/product-guide/tips-and-tricks/premium-onboarding" data-event="clicked" data-uuid="7b10ba7a-c3" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background neutral0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guida </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management Premium - Guida del prodotto </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Questa guida è pensata per aiutare gli amministratori dell'edizione Premium di Jira Service Management Cloud a eseguire l'onboarding e ottenere il massimo dalla licenza Premium.</p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="/it/whitepapers/complete-guide-itsm" data-event="clicked" data-uuid="3013c15e-cf" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guida </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > La guida completa ad Atlassian per l'ITSM </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Questa guida illustra le basi di tutto ciò che devi sapere sull'ITSM con Atlassian, ad esempio in materia di servizi IT erogati, operazioni e assistenza.</p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="/it/whitepapers/it-service-management-at-high-velocity" data-event="clicked" data-uuid="70cc4daf-1a" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guida </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Una visione della gestione dei servizi IT high velocity </h3> </div> <div class="component component--textblock component--text-block-white"> <p>In questo report, potrai conoscere da vicino la visione di Atlassian per la gestione dei servizi e scoprirai come stiamo rispondendo ad alcune delle domande più frequenti dei team IT.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid md-cozy-top xl-cozy-top xs-comfortable-top lg-comfortable-top xs-cozy-bottom b50" id="hero" data-container-id="9600dd5a-e2de-42bc-91ea-da2e11c7df50"> <style class="background-image-styles" data-for="9600dd5a-e2de-42bc-91ea-da2e11c7df50"> @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="9600dd5a-e2de-42bc-91ea-da2e11c7df50"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2449") , url("https://wac-cdn.atlassian.com/dam/jcr:28105cdd-528a-46df-a8c7-796fdc03f04b/JiraTemplateLibrary_Hero_Icons-Right.svg?cdnVersion=2449") ; background-position: left -100px bottom 35% , right -100px bottom 35% ; background-repeat: no-repeat , no-repeat ; background-size: , ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="9600dd5a-e2de-42bc-91ea-da2e11c7df50"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2449") , url("https://wac-cdn.atlassian.com/dam/jcr:28105cdd-528a-46df-a8c7-796fdc03f04b/JiraTemplateLibrary_Hero_Icons-Right.svg?cdnVersion=2449") ; background-position: left -72px bottom 35% , right -72px bottom 35% ; background-repeat: no-repeat , no-repeat ; background-size: , ; } } @media (min-width: 1440px) { [data-container-id="9600dd5a-e2de-42bc-91ea-da2e11c7df50"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2449") , url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2449") ; background-position: left center , right center ; background-repeat: no-repeat , no-repeat ; background-size: , ; } } </style> <div class="row"> <div class="column text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Vuoi usare questo modello? </h2> </div> <div class="component component--template-library__cta__action"> <span style="cursor: pointer" data-template-name="Gestione avanzata dei servizi IT" data-template-id="com.atlassian.servicedesk:simplified-it-service-management" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:simplified-it-service-management" data-blue-print-module="com.atlassian.servicedesk:simplified-it-service-management" class="component--template-library__cta__action component__link button button--one button--regular button--primary" id="adv-it-service-management2" > Usa modello </span> <div id="imkt-jsx--39f74a23" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--39f74a23", "props": { "cloudSignupLink": "/it/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "adv-it-service-management2", "labels": { "SiteSelectorModal.cancel": "Annulla", "SiteSelectorModal.createPage": "Crea una pagina", "SiteSelectorModal.selectASite": 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} .language-selector { display: flex; gap: 5px; margin-right: 20px; } .footer select#footer-language-selector { background: none; } .column.footer-standard-links > .intra-div { column-gap: 24px; row-gap: 48px; display: grid; grid-template-columns: 1fr 1fr 1fr 1fr; } @media (max-width: 1023px) { .column.footer-standard-links > .intra-div { grid-template-columns: 1fr 1fr; } } @media (max-width: 768px) { .column.footer-standard-links > .intra-div { grid-template-columns: 1fr; } } </style> </div> <div class="column footer-standard-links " style="border-radius:0 0 24px 24px;float:none;" > <div class="intra-div alignItemsStretch justifySpaceBetween wrap no s40 between column__background n10 has-border border-color- padding-24 padding-style-allSides allSides border-radius-15 border-width-0"> <div class="component s0 between component--block left-footer" > <div class="component component--image"> <img id="d8cf6e7a" alt="" class="component__image xs-outerspace-bottom" style="width:26px;height:26px;" src="https://wac-cdn.atlassian.com/dam/jcr:9c4bf443-5045-4ff9-a48d-36ae466f3ced/logos-atlassian-mini-icon-onecolor-blue.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--link-button "> <a href="/it/company" data-event="clicked" data-uuid="fbf3b54c-4e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Azienda" data-label-english="Company" class="component__link default " > Azienda </a> </div> <div class="component component--link-button "> <a href="/it/company/careers" data-event="clicked" data-uuid="658e91b4-45" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Opportunità di carriera" data-label-english="Careers" class="component__link default " > Opportunità di carriera </a> </div> <div class="component component--link-button "> <a href="/it/company/events" data-event="clicked" data-uuid="f547dec4-ee" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Eventi" data-label-english="Events" class="component__link default " > Eventi </a> </div> <div class="component component--link-button "> <a href="https://atlassian.com/blog" data-event="clicked" data-uuid="104c1e17-07" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Blog" data-label-english="Blogs" class="component__link default " > Blog </a> </div> <div class="component component--link-button "> <a href="https://investors.atlassian.com/" data-event="clicked" data-uuid="8dff4c3d-81" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Relazioni investitori" data-label-english="Investor Relations" class="component__link default " > Relazioni investitori </a> </div> <div class="component component--link-button "> <a href="https://www.atlassianfoundation.org/" data-event="clicked" data-uuid="99564f33-ce" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Fondazione Atlassian" data-label-english="Atlassian Foundation" class="component__link default " > Fondazione Atlassian </a> </div> <div class="component component--link-button "> <a href="/it/company/contact" data-event="clicked" data-uuid="f40912fd-d4" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Contattaci" data-label-english="Contact us" class="component__link default " > Contattaci </a> </div> </div> <div class="component flexCol alignItemsBaseline justifyStart noWrap anchorLastItem s0 between component--block" > <div class="component component--heading"> <div class="color-head text-n900"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Prodotti </h5> </div> </div> <div class="component component--link-button "> <a href="/it/software/rovo" data-event="clicked" data-uuid="887f4120-85" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Rovo" data-label-english="Rovo" class="component__link default " > Rovo </a> </div> <div class="component component--link-button "> <a href="/it/software/jira" data-event="clicked" data-uuid="7c6497e9-48" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira" data-label-english="Jira" class="component__link default " > Jira </a> </div> <div class="component component--link-button "> <a href="/it/software/jira/align" data-event="clicked" data-uuid="80aff0eb-ad" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira Align" data-label-english="Jira Align" class="component__link default " > Jira Align </a> </div> <div class="component component--link-button "> <a href="/it/software/jira/service-management" data-event="clicked" data-uuid="0a3a2afd-da" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira Service Management" data-label-english="Jira Service Management" class="component__link default " > Jira Service Management </a> </div> <div class="component component--link-button "> <a href="/it/software/confluence" data-event="clicked" data-uuid="8837ace6-b7" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Confluence" data-label-english="Confluence" class="component__link default " > Confluence </a> </div> <div class="component component--link-button "> <a href="/it/software/trello" data-event="clicked" data-uuid="6619f65d-b2" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Trello" data-label-english="Trello" class="component__link default " > Trello </a> </div> <div class="component component--link-button "> <a href="https://bitbucket.org/product/it/" data-event="clicked" data-uuid="89700592-1c" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Bitbucket" data-label-english="Bitbucket" class="component__link default " > Bitbucket </a> </div> <div class="component component--link-button see-all-footer "> <a href="/it/software" data-event="clicked" data-uuid="5e63d93e-26" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Vedi tutti i prodotti" data-label-english="See all products" class="component__link link-arrow " > Vedi tutti i prodotti<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="component flexCol alignItemsBaseline justifyStart noWrap anchorLastItem s0 between component--block" > <div class="component component--heading"> <div class="color-head text-n900"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Risorse </h5> </div> </div> <div class="component component--link-button "> <a href="https://support.atlassian.com/" data-event="clicked" data-uuid="e22460f0-ec" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Supporto tecnico" data-label-english="Technical support" class="component__link default " > Supporto tecnico </a> </div> <div class="component component--link-button "> <a href="/it/licensing/purchase-licensing" data-event="clicked" data-uuid="fc29565e-9f" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Acquisti e licenze" data-label-english="Purchasing & licensing" class="component__link default " > Acquisti e licenze </a> </div> <div class="component component--link-button "> <a href="https://community.atlassian.com/" 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