CINXE.COM

<!doctype html>   <html xmlns:og="http://opengraphprotocol.org/schema/" xmlns:fb="http://www.facebook.com/2008/fbml" lang="en-US" class="no-js">  <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="viewport" content="initial-scale=1"> <meta name="author" content="Adam Parks">  <link rel="stylesheet" href="//cloud.typography.com/7811972/758964/css/fonts.css" type="text/css" />  <base href=""> <meta charset="utf-8" /> <title>Help and Customer Care - Squarespace</title> <meta http-equiv="Accept-CH" content="Sec-CH-UA-Platform-Version, Sec-CH-UA-Model" /><link rel="icon" type="image/x-icon" href="https://images.squarespace-cdn.com/content/v1/540dc430e316635e68026c84/1410188382688-XLNBPZWFHGGJE4SHW5K8/favicon.ico"/> <link rel="canonical" href="http://help.squarespace.com"/> <meta property="og:site_name" content="Help and Customer Care - Squarespace"/> <meta property="og:title" content="Help and Customer Care - Squarespace"/> <meta property="og:url" content="http://help.squarespace.com"/> <meta property="og:type" content="website"/> <meta property="og:description" content="Find exactly what you need to know, or get help from our in-house, award-winning customer care team."/> <meta itemprop="name" content="Help and Customer Care - Squarespace"/> <meta itemprop="url" content="http://help.squarespace.com"/> <meta itemprop="description" content="Find exactly what you need to know, or get help from our in-house, award-winning customer care team."/> <meta name="twitter:title" content="Help and Customer Care - Squarespace"/> <meta name="twitter:url" content="http://help.squarespace.com"/> <meta name="twitter:card" content="summary"/> <meta name="twitter:description" content="Find exactly what you need to know, or get help from our in-house, award-winning customer care team."/> <meta name="description" content="Find exactly what you need to know, or get help from our in-house, award-winning customer care team." /> <link rel="preconnect" href="https://images.squarespace-cdn.com"> <script type="text/javascript" src="//use.typekit.net/ik/b_-kpELaHisoUZk3-m-5inC0LDDryEJfGmyNqf5g4nMfe7JgfFHN4UJLFRbh52jhWD9XwesRF2w3ZQwUFRjDFA9h52MkFcwtFgGn-emCSfoDSWmyScmDSeBRZPoRdhXCHKoGZAU3O1FUiABkZWF3jAF8OcFzdPJwSY4zpe8ljPu0daZyH6qJn3IbMg6IJMJ7fbKlMsMMeMj6MKG4fJCgIMMjgkMfH6qJCMIbMg65JMJ7fbK0MsMMegM6MKG4fJ3gIMMjIPMf.js"></script> <script type="text/javascript">try{Typekit.load();}catch(e){}</script> <script type="text/javascript" crossorigin="anonymous" nomodule="nomodule" src="//assets.squarespace.com/@sqs/polyfiller/1.6/legacy.js"></script> <script type="text/javascript" crossorigin="anonymous" src="//assets.squarespace.com/@sqs/polyfiller/1.6/modern.js"></script> <script type="text/javascript">SQUARESPACE_ROLLUPS = {};</script> <script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/extract-css-runtime-76d9c10a197ef2fdc4e4-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-extract_css_runtime');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/extract-css-runtime-76d9c10a197ef2fdc4e4-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-6c569122bfa66a51a056-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-extract_css_moment_js_vendor');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-6c569122bfa66a51a056-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/cldr-resource-pack-32136deb9638cc6130b2-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-cldr_resource_pack');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/cldr-resource-pack-32136deb9638cc6130b2-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/common-vendors-stable-61293f01d648eef165fc-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-common_vendors_stable');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/common-vendors-stable-61293f01d648eef165fc-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/common-vendors-be0091dc488b10891ed6-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-common_vendors');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/common-vendors-be0091dc488b10891ed6-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/common-4cd0c6f08f784ee57513-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-common');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/common-4cd0c6f08f784ee57513-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/signup-e60e1899e88c2ee534f7-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-signup');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/signup-e60e1899e88c2ee534f7-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].css = ["//assets.squarespace.com/universal/styles-compressed/signup-4096c43e03798b58a858-min.en-US.css"]; })(SQUARESPACE_ROLLUPS, 'squarespace-signup');</script> <link rel="stylesheet" type="text/css" href="//assets.squarespace.com/universal/styles-compressed/signup-4096c43e03798b58a858-min.en-US.css"><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/dialog-dbb8daeadaf90e62b274-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-dialog');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/dialog-dbb8daeadaf90e62b274-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].css = ["//assets.squarespace.com/universal/styles-compressed/dialog-2dcac307baebe70727dc-min.en-US.css"]; })(SQUARESPACE_ROLLUPS, 'squarespace-dialog');</script> <link rel="stylesheet" type="text/css" href="//assets.squarespace.com/universal/styles-compressed/dialog-2dcac307baebe70727dc-min.en-US.css"><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/user-account-core-02ac5c0ddeefb2affe35-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-user_account_core');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/user-account-core-02ac5c0ddeefb2affe35-min.en-US.js" ></script><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].css = ["//assets.squarespace.com/universal/styles-compressed/user-account-core-b6e8cafbf34b05da5c2b-min.en-US.css"]; })(SQUARESPACE_ROLLUPS, 'squarespace-user_account_core');</script> <link rel="stylesheet" type="text/css" href="//assets.squarespace.com/universal/styles-compressed/user-account-core-b6e8cafbf34b05da5c2b-min.en-US.css"><script>(function(rollups, name) { if (!rollups[name]) { rollups[name] = {}; } rollups[name].js = ["//assets.squarespace.com/universal/scripts-compressed/performance-d9f618c1beaea97b6499-min.en-US.js"]; })(SQUARESPACE_ROLLUPS, 'squarespace-performance');</script> <script crossorigin="anonymous" src="//assets.squarespace.com/universal/scripts-compressed/performance-d9f618c1beaea97b6499-min.en-US.js" defer ></script><script data-name="static-context">Static = window.Static || {}; Static.SQUARESPACE_CONTEXT = {"betaFeatureFlags":["marketing_landing_page","is_feature_gate_refresh_enabled","contacts_and_campaigns_redesign","hideable_header_footer_for_courses","hideable_header_footer","unify_edit_mode_p2","hide_header_footer_beta","order_status_page_checkout_landing_enabled","commerce_site_visitor_metrics","nested_categories_migration_enabled","campaigns_discount_section_in_blasts","scripts_defer","campaigns_discount_section_in_automations","fluid_engine_clean_up_grid_contextual_change","i18n_beta_website_locales","hideable_header_footer_for_videos","commerce_clearpay","campaigns_thumbnail_layout","campaigns_global_uc_ab","campaigns_black_friday_banners","blueprint_content_replacement","hideable_header_footer_for_memberareas","pages_panel_v3_search_bar","fluid_engine","accounting_orders_sync","campaigns_import_discounts","campaigns_new_image_layout_picker","toggle_preview_new_shortcut","gdpr_cookie_banner","visitor_react_forms","enable_css_variable_tweaks"],"videoAssetsFeatureFlags":["mux-data-video-collection","mux-data-course-collection"],"facebookAppId":"314192535267336","facebookApiVersion":"v6.0","rollups":{"squarespace-announcement-bar":{"js":"//assets.squarespace.com/universal/scripts-compressed/announcement-bar-abc247145d9c909b7ca1-min.en-US.js"},"squarespace-audio-player":{"css":"//assets.squarespace.com/universal/styles-compressed/audio-player-ef238f99d44a3bdc6fbe-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/audio-player-7b2d6f5ce8ae62cf892f-min.en-US.js"},"squarespace-blog-collection-list":{"css":"//assets.squarespace.com/universal/styles-compressed/blog-collection-list-8ec841cacfb75d4282f4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/blog-collection-list-44fda292525bdeb0ee8a-min.en-US.js"},"squarespace-calendar-block-renderer":{"css":"//assets.squarespace.com/universal/styles-compressed/calendar-block-renderer-b15e2d46a617c8add4b4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/calendar-block-renderer-ba9e797b1c6edb9a3bac-min.en-US.js"},"squarespace-chartjs-helpers":{"css":"//assets.squarespace.com/universal/styles-compressed/chartjs-helpers-9e75b5d75bb5cb4c1f67-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/chartjs-helpers-6f4b03f58cff68354645-min.en-US.js"},"squarespace-comments":{"css":"//assets.squarespace.com/universal/styles-compressed/comments-a0d9356d7c1596ab2c53-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/comments-80a567d7afca7ea1dbfe-min.en-US.js"},"squarespace-custom-css-popup":{"css":"//assets.squarespace.com/universal/styles-compressed/custom-css-popup-d6e0f953c836d9289b10-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/custom-css-popup-2e8bb2097a78eeeb6383-min.en-US.js"},"squarespace-dialog":{"css":"//assets.squarespace.com/universal/styles-compressed/dialog-2dcac307baebe70727dc-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/dialog-dbb8daeadaf90e62b274-min.en-US.js"},"squarespace-events-collection":{"css":"//assets.squarespace.com/universal/styles-compressed/events-collection-b15e2d46a617c8add4b4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/events-collection-297bf44c7cd0c7f15d78-min.en-US.js"},"squarespace-form-rendering-utils":{"js":"//assets.squarespace.com/universal/scripts-compressed/form-rendering-utils-a92219a77cf6d4679390-min.en-US.js"},"squarespace-forms":{"css":"//assets.squarespace.com/universal/styles-compressed/forms-b952cddb94c5d471b8d3-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/forms-49fd9d5237aa589917dd-min.en-US.js"},"squarespace-gallery-collection-list":{"css":"//assets.squarespace.com/universal/styles-compressed/gallery-collection-list-8ec841cacfb75d4282f4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/gallery-collection-list-dabc951e1bbbe8467525-min.en-US.js"},"squarespace-image-zoom":{"css":"//assets.squarespace.com/universal/styles-compressed/image-zoom-8ec841cacfb75d4282f4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/image-zoom-485cb3cf26fda8199e47-min.en-US.js"},"squarespace-pinterest":{"css":"//assets.squarespace.com/universal/styles-compressed/pinterest-8ec841cacfb75d4282f4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/pinterest-7ad9f70c56d9c6b0ae65-min.en-US.js"},"squarespace-popup-overlay":{"css":"//assets.squarespace.com/universal/styles-compressed/popup-overlay-e89b4cc96c222ed66c64-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/popup-overlay-ece7db5c4bfceb54a50a-min.en-US.js"},"squarespace-product-quick-view":{"css":"//assets.squarespace.com/universal/styles-compressed/product-quick-view-2f87c3dcb76ca485179d-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/product-quick-view-3c6b64e906196e37ee93-min.en-US.js"},"squarespace-products-collection-item-v2":{"css":"//assets.squarespace.com/universal/styles-compressed/products-collection-item-v2-8ec841cacfb75d4282f4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/products-collection-item-v2-1ed64b36a5caefb0bf3d-min.en-US.js"},"squarespace-products-collection-list-v2":{"css":"//assets.squarespace.com/universal/styles-compressed/products-collection-list-v2-8ec841cacfb75d4282f4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/products-collection-list-v2-91090125416a47e4fecb-min.en-US.js"},"squarespace-search-page":{"css":"//assets.squarespace.com/universal/styles-compressed/search-page-917382e71b023cec7555-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/search-page-9f4098985bf13af25db5-min.en-US.js"},"squarespace-search-preview":{"js":"//assets.squarespace.com/universal/scripts-compressed/search-preview-4e7434a694d83d8766a0-min.en-US.js"},"squarespace-signup":{"css":"//assets.squarespace.com/universal/styles-compressed/signup-4096c43e03798b58a858-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/signup-e60e1899e88c2ee534f7-min.en-US.js"},"squarespace-simple-liking":{"css":"//assets.squarespace.com/universal/styles-compressed/simple-liking-4279cc7bb78333b8db43-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/simple-liking-f5b368f59d68ab9f9480-min.en-US.js"},"squarespace-social-buttons":{"css":"//assets.squarespace.com/universal/styles-compressed/social-buttons-3a7d186e7e5e3b30911b-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/social-buttons-b71ef5af6c65212fb342-min.en-US.js"},"squarespace-tourdates":{"css":"//assets.squarespace.com/universal/styles-compressed/tourdates-8ec841cacfb75d4282f4-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/tourdates-22e5cff21f07efe64af0-min.en-US.js"},"squarespace-website-overlays-manager":{"css":"//assets.squarespace.com/universal/styles-compressed/website-overlays-manager-efd3c12d460f58781eb3-min.en-US.css","js":"//assets.squarespace.com/universal/scripts-compressed/website-overlays-manager-db7ec709521a62f0b755-min.en-US.js"}},"pageType":1,"website":{"id":"540dc430e316635e68026c84","identifier":"help","websiteType":1,"contentModifiedOn":1481834189552,"cloneable":false,"hasBeenCloneable":false,"developerMode":true,"siteStatus":{},"language":"en-US","timeZone":"America/New_York","machineTimeZoneOffset":-18000000,"timeZoneOffset":-18000000,"timeZoneAbbr":"EST","siteTitle":"Help and Customer Care - Squarespace","fullSiteTitle":"Help and Customer Care - Squarespace","siteTagLine":"We're here to help!","siteDescription":"<p>Find exactly what you need to know, or get help from our in-house, award-winning customer care team.</p>","location":{"mapZoom":10.0,"mapLat":40.62088900824415,"mapLng":-73.85885237988282,"markerLat":40.7209276,"markerLng":-74.0010014,"addressTitle":"Squarespace","addressLine1":"459 Broadway","addressLine2":"","addressCountry":""},"shareButtonOptions":{"8":true,"2":true,"6":true,"1":true,"7":true,"4":true,"3":true},"authenticUrl":"http://help.squarespace.com","internalUrl":"http://help.squarespace.com","baseUrl":"http://help.squarespace.com","typekitId":"","statsMigrated":true,"imageMetadataProcessingEnabled":false,"screenshotId":"79fcf883c6f83d20a6e4b531f700d3a0b71f08df8c975c2ed87fe6b52da27c3b","showOwnerLogin":false},"websiteSettings":{"id":"540dc443e316635e6802b93d","websiteId":"540dc430e316635e68026c84","subjects":[],"simpleLikingEnabled":true,"mobileInfoBarSettings":{"isContactEmailEnabled":false,"isContactPhoneNumberEnabled":false,"isLocationEnabled":false,"isBusinessHoursEnabled":false},"announcementBarSettings":{"style":1,"text":"<p>We're investigating issues with searching this site. To find documentation, visit our <a href=\"/guides\">Guides</a> page.</p>","clickthroughUrl":{"url":"/guides","newWindow":false}},"commentLikesAllowed":false,"commentAnonAllowed":false,"commentThreaded":false,"commentApprovalRequired":false,"commentAvatarsOn":false,"commentSortType":2,"commentFlagThreshold":0,"commentFlagsAllowed":false,"commentEnableByDefault":false,"commentDisableAfterDaysDefault":0,"disqusShortname":"","commentsEnabled":false,"contactPhoneNumber":"212-555-5555","storeSettings":{"returnPolicy":null,"termsOfService":null,"privacyPolicy":null,"expressCheckout":false,"continueShoppingLinkUrl":"/","useLightCart":false,"showNoteField":false,"shippingCountryDefaultValue":"US","billToShippingDefaultValue":false,"showShippingPhoneNumber":true,"isShippingPhoneRequired":false,"showBillingPhoneNumber":true,"isBillingPhoneRequired":false,"currenciesSupported":["USD"],"defaultCurrency":"USD","selectedCurrency":"USD","measurementStandard":1,"orderConfirmationInjectCode":"","showCustomCheckoutForm":false,"checkoutPageMarketingOptInEnabled":false,"enableMailingListOptInByDefault":true,"sameAsRetailLocation":false,"merchandisingSettings":{"scarcityEnabledOnProductItems":false,"scarcityEnabledOnProductBlocks":false,"scarcityMessageType":"DEFAULT_SCARCITY_MESSAGE","scarcityThreshold":10,"multipleQuantityAllowedForServices":true,"restockNotificationsEnabled":false,"restockNotificationsMailingListSignUpEnabled":false,"relatedProductsEnabled":false,"relatedProductsOrdering":"random","soldOutVariantsDropdownDisabled":false,"productComposerOptedIn":false,"productComposerABTestOptedOut":false,"productReviewsEnabled":false,"displayImportedProductReviewsEnabled":false,"hasOptedToCollectNativeReviews":false},"minimumOrderSubtotalEnabled":false,"isLive":false,"multipleQuantityAllowedForServices":true},"useEscapeKeyToLogin":false,"ssBadgeType":1,"ssBadgePosition":4,"ssBadgeVisibility":1,"ssBadgeDevices":1,"pinterestOverlayOptions":{"mode":"disabled"},"ampEnabled":false,"userAccountsSettings":{"loginAllowed":true,"signupAllowed":true}},"cookieSettings":{"isCookieBannerEnabled":false,"isRestrictiveCookiePolicyEnabled":false,"cookieBannerText":"","cookieBannerTheme":"","cookieBannerVariant":"","cookieBannerPosition":"","cookieBannerCtaVariant":"","cookieBannerCtaText":"","cookieBannerAcceptType":"OPT_IN","cookieBannerOptOutCtaText":"","cookieBannerHasOptOut":false,"cookieBannerHasManageCookies":true,"cookieBannerManageCookiesLabel":"","cookieBannerSavedPreferencesText":"","cookieBannerSavedPreferencesLayout":"PILL"},"websiteCloneable":false,"collection":{"title":"Landing","id":"540dc44ee316635e68033d6e","fullUrl":"/","type":7,"permissionType":1},"subscribed":false,"appDomain":"squarespace.com","templateTweakable":true,"tweakJSON":{"product-gallery-auto-crop":"false","product-image-auto-crop":"true","tweak-v1-related-products-title-spacing":"50px"},"templateId":"540dc44fe316635e68033ea4","templateVersion":"7","pageFeatures":[1,2,4],"gmRenderKey":"QUl6YVN5Q0JUUk9xNkx1dkZfSUUxcjQ2LVQ0QWVUU1YtMGQ3bXk4","templateScriptsRootUrl":"https://static1.squarespace.com/static/ta/540dc430e316635e68026c84/67/scripts/","impersonatedSession":false,"tzData":{"zones":[[-300,"US","E%sT",null]],"rules":{"US":[[1967,2006,null,"Oct","lastSun","2:00","0","S"],[1987,2006,null,"Apr","Sun>=1","2:00","1:00","D"],[2007,"max",null,"Mar","Sun>=8","2:00","1:00","D"],[2007,"max",null,"Nov","Sun>=1","2:00","0","S"]]}},"showAnnouncementBar":false,"recaptchaEnterpriseContext":{"recaptchaEnterpriseSiteKey":"6LdDFQwjAAAAAPigEvvPgEVbb7QBm-TkVJdDTlAv"},"i18nContext":{"timeZoneData":{"id":"America/New_York","name":"Eastern Time"}},"env":"PRODUCTION"};</script><script>Squarespace.load(window);</script> <script type="application/ld+json">{"url":"http://help.squarespace.com","name":"Help and Customer Care - Squarespace","description":"<p>Find exactly what you need to know, or get help from our in-house, award-winning customer care team.</p>","@context":"http://schema.org","@type":"WebSite"}</script><script type="application/ld+json">{"legalName":"Squarespace","address":"459 Broadway","email":"debug@squarespace.com","telephone":"212-555-5555","sameAs":[],"@context":"http://schema.org","@type":"Organization"}</script><script type="application/ld+json">{"address":"459 Broadway","name":"Squarespace","@context":"http://schema.org","@type":"LocalBusiness"}</script><link rel="stylesheet" type="text/css" href="https://static1.squarespace.com/static/sitecss/540dc430e316635e68026c84/58/540dc44fe316635e68033ea4/540dc44fe316635e68033ef0/67/site.css"/><script type="text/javascript"> // Redirect any traffic that does not hit the URL-mapping redirects // like 404 pages to the new site's homepage. document.location = "https://support.squarespace.com/hc/en-us"; </script><script>Static.COOKIE_BANNER_CAPABLE = true;</script>  <script> // namespace for all Knowledge base JS var KB = KB || {}; </script> <script src="https://static1.squarespace.com/static/ta/540dc430e316635e68026c84/67/scripts/site.js" type="text/javascript"></script> <script src="https://static1.squarespace.com/static/ta/540dc430e316635e68026c84/67/scripts/ticket-form-block.js" type="text/javascript"></script> <article id="search-result-template" class="result clone"> <h2 class="result-title"><a class="a" href="#"></a></h2> </article> </head> <body id="collection-540dc44ee316635e68033d6e" class="product-list-titles-under product-list-alignment-center product-item-size-11-square product-image-auto-crop product-gallery-size-11-square show-product-price show-product-item-nav product-social-sharing event-thumbnails event-thumbnail-size-32-standard event-date-label event-date-label-time event-list-show-cats event-list-date event-list-time event-list-address event-icalgcal-links event-excerpts event-item-back-link opentable-style-light newsletter-style-dark small-button-style-solid small-button-shape-square medium-button-style-solid medium-button-shape-square large-button-style-solid large-button-shape-square button-style-outline button-corner-style-square product-list-titles-under product-list-alignment-center product-item-size-11-square product-image-auto-crop product-gallery-size-11-square show-product-price show-product-item-nav product-social-sharing tweak-v1-related-products-image-aspect-ratio-11-square tweak-v1-related-products-details-alignment-center native-currency-code-usd collection-type-template-page collection-540dc44ee316635e68033d6e collection-layout-default homepage view-list mobile-style-available landing"> <div id="mobileNav"> <div data-search-id="mobile-search" data-kbjs-widget="search-widget"> <form action="/search-results"> <input type="text" id="mobileSearch" name="q" placeholder="Search"> </form> </div> <nav id="main-navigation" data-content-field="navigation-mainNav" class="main"> <a class="new-page" href="/new-page-1">New Page</a> <a href="http://answers.squarespace.com/" class="external" target="_blank">Forum<span class="icon"></span></a> <a href="https://www.squarespace.com/login" class="external" target="_blank">Login<span class="icon"></span></a> <a class="" href="/ask-a-person">Ask A Person</a> </nav> </div> <div class="site-wrapper"> <div class="inner-wrapper"> <a class="icon-menu" id="mobileMenu"></a> <header class="main"> <h1 class="logo"><a href="/"></a></h1> <div class="search-nav-wrapper"> <nav id="main-navigation" data-content-field="navigation-mainNav" class="main"> <a class="new-page" href="/new-page-1">New Page</a> <a href="http://answers.squarespace.com/" class="external" target="_blank"> Forum </a> <a href="https://www.squarespace.com/login" class="external" target="_blank"> Login </a> </nav> <div id="search-wrapper" data-kbjs-widget="search-widget" data-autocomplete="true" data-search-id="nav-search"> <form action="/search-results"> <button type="button" id="search-button"></button> <input type="text" id="nav-search-box" name="q" placeholder="Search"> <p class="search-instructions hidden">Press enter</p> </form> <script> // the below should be cleaned up and put into // a relevant widget YUI().use('node', function (Y) { var body = Y.one('body'); var searchOpenClass = 'search-open'; // click to open search Y.one('#search-button').on('click', function () { body.toggleClass(searchOpenClass); Y.one('#nav-search-box').focus(); }); Y.one('body').on('click', function (e) { if ( !e.target.ancestor('#search-wrapper', true) && body.hasClass(searchOpenClass) ) { body.removeClass(searchOpenClass); } }); // // enter to search message // Y.one('#nav-search-box').on('keyup', function (e) { // var searchBox = Y.one('#nav-search-box'); // var q = searchBox.get('value'); // if (e.keyCode === 13) { // window.location = '/search-results/?q=' + encodeURI(q); // } else if (q.length > 2) { // Y.one('header.main .search-instructions').removeClass('hidden'); // } // }); }); </script> </div> </div> </header> <div id="content"> <section class="g-row search-hero landing-page"> <div class="constrain cf"> <h1 class="page-title">Squarespace Help</h1> <div class="grid"> <div class="g-col" data-kbjs-widget="search-widget" data-autocomplete="true"> <form action="/search-results/" id="hero-search-form"> <input type="text" placeholder="Search our knowledge base..." id="hero-search" name="q"> <input name="Search" value="Search" id="hero-search-button" type="submit"> </form> <p class="common-searches"> Popular topics: <a href="/guides/?category=Getting+Started">Getting Started</a>, <a href="/guides/?category=Custom+Domains">Custom Domains</a>, <a href="/guides/?category=Billing">Billing</a>, <a href="/guides/?category=Templates">Templates</a> </p> </div> </div> </div> </section> <section class="g-row big-list common-questions"> <div class="constrain"> <ul> <li class="kb"> <a href="/guides/"> <span class="icon"></span> Knowledge Base<br> <p>In-depth articles and videos on everything Squarespace.</p> </a> </li> <li class="wk"> <a href="/workshops/"> <span class="icon"></span> Workshops<br> <p>Video workshops to help you get started or finished.</p> </a> </li> <li class="qa"> <a target="new" href="//answers.squarespace.com"> <span class="icon"></span> Community Answers<br> <p>Community-sourced answers to your questions.</p> </a> </li> </ul> </div> </section> <section class="g-row ask-a-person-footer"> <div class="constrain"> <div class="centered-content"> <div class="basic-content"> <h1>Can’t find what you’re looking for?</h1> <p>Our in-house, award-winning customer care team is here for you.</p> </div> <div class="ask-a-person-content"> <h1>Chat With Us or Email Customer Care</h1> <p>Chat directly with a customer care team member for answers to your questions. We offer Live Chat Monday – Friday between the hours of 3am and 8pm Eastern Time.</p> <p>We reply to every message we receive, 24 hours a day, 7 days a week. Use our web form to send us a message, and get help you can read whenever is most convenient. Please note, during busy times the Live Chat option may not be available.</p> </div> <div id="cc-footer-chat">  <span id="lpButDivID-1389112087350" class="call-to-action dark"></span>  </div> <span class="open-ticket-button"> <a class="call-to-action dark" id="cc-footer-ticket" href="/open-a-ticket">Open A Ticket</a> </span> </div> </div> </section> </div> </div> <footer class="main row footer"> <div class=""> <a class="footer-link" href="http://squarespace.com"><span class="footer-logo"><span class="icon"></span></span><span class="footer-logo--text">Powered by Squarespace</span></a> <div class="footer-cta"><span class="footer-cta--copy">Follow <a href="http://twitter.com/squarespacehelp">@SquarespaceHelp</a> on Twitter</span></span><a class="icon twitter" href="http://twitter.com/squarespacehelp"></a></div> </div> </footer> </div>  <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-91901-13']); _gaq.push(['_setDomainName', 'squarespace.com']); _gaq.push(['_setCampNameKey', 'source']); _gaq.push(['_setCampSourceKey', 'subchannel']); _gaq.push(['_setCampMediumKey', 'channel']); _gaq.push(['_setCampTermKey', 'campaign']); _gaq.push(['_setCampContentKey', 'subcampaign']); _gaq.push(['_trackPageview']); _gaq.push(['_addIgnoredRef', 'squarespace.com']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'stats.g.doubleclick.net/dc.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> <script data-sqs-type="imageloader-bootstrapper">if(window.ImageLoader) window.ImageLoader.bootstrap({}, document);</script><script>Squarespace.afterBodyLoad(Y);</script> <script src="https://static1.squarespace.com/static/ta/540dc430e316635e68026c84/67/scripts/KB.itemRating.js" type="text/javascript"></script> <script type="text/javascript" src="https://static1.squarespace.com/static/ta/540dc430e316635e68026c84/67/scripts/combo/?FlatJS.ModuleRunner.js&KB.searchWidget.js"></script>  <script> KB.moduleRunner = new FlatJS.ModuleRunner({ context: KB, attr: 'data-kbjs-widget', init: true, findFn: function(next, objNode, widgetName) { var use = 'kb-' + widgetName; Y.use(use, next); }, callFn: function(fn, objNode) { return new fn({ boundingBox: Y.one(objNode), render: true }); } }); Y.Squarespace.Analytics.trackInternal('help_site_page_view', {'referrer' : document.referrer}); </script> </body> </html>