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class="kb-mobile-menu__current-page"> General <svg class="kb-mobile-menu__arrow" width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#00A38D" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> <ul> <li class="active open"> <a href="/knowledge/general"> General </a> <ul> <li> <a href="/knowledge/general#about-our-service"> About Our Service </a> </li> <li> <a href="/knowledge/general#about-our-plans"> About Our Plans </a> </li> <li> <a href="/knowledge/general#pricing-and-billing"> Pricing and Billing </a> </li> <li> <a href="/knowledge/general#getting-support"> Getting Support </a> </li> </ul> </li> <li> <a href="/knowledge/getting-started"> Getting Started </a> <ul> <li> <a href="/knowledge/getting-started#signing-up"> Signing Up </a> </li> <li> <a href="/knowledge/getting-started#logging-in"> Logging In </a> </li> <li> <a href="/knowledge/getting-started#double-the-donation-matching-account-overview"> Double the Donation Matching: Account Overview </a> </li> <li> <a href="/knowledge/getting-started#double-the-donation-volunteering-account-overview"> Double the Donation Volunteering: Account Overview </a> </li> </ul> </li> <li> <a href="/knowledge/integrations"> Integrations </a> <ul> <li> <a href="/knowledge/integrations#general-integration-and-api-questions"> General Integration and API Questions </a> </li> <li> <a href="/knowledge/integrations#double-the-donation-matching-integration-guides"> Double the Donation Matching Integration Guides </a> </li> <li> <a href="/knowledge/integrations#double-the-donation-volunteering-integration-guides"> Double the Donation Volunteering Integration Guides </a> </li> </ul> </li> <li> <a href="/knowledge/emails"> Emails </a> <ul> <li> <a href="/knowledge/emails#email-functionality"> Email Functionality </a> </li> <li> <a href="/knowledge/emails#dns-record-setup"> DNS Record Setup </a> </li> </ul> </li> <li> <a href="/knowledge/matching-gift-plugin"> Matching Gift Plugin </a> <ul> <li> <a href="/knowledge/matching-gift-plugin#embedding-and-configuring-the-matching-gift-plugin"> Embedding and Configuring the Matching Gift Plugin </a> </li> <li> <a href="/knowledge/matching-gift-plugin#cms-specific-guides"> CMS Specific Guides </a> </li> <li> <a href="/knowledge/matching-gift-plugin#embedding-and-configuring-the-volunteer-plugin"> Embedding and Configuring the Volunteer Plugin </a> </li> </ul> </li> <li> <a href="/knowledge/features"> Features </a> <ul> <li> <a href="/knowledge/features#donations-table"> Donations Table </a> </li> <li> <a href="/knowledge/features#reporting"> Reporting </a> </li> <li> <a href="/knowledge/features#settings"> Settings </a> </li> <li> <a href="/knowledge/features#double-the-donation-matching-enterprise-functionality"> Double the Donation Matching Enterprise Functionality </a> </li> </ul> </li> <li> <a href="/knowledge/our-database"> Our Database </a> <ul> <li> <a href="/knowledge/our-database#about-our-database"> About Our Database </a> </li> <li> <a href="/knowledge/our-database#database-updates"> Database Updates </a> </li> </ul> </li> <li> <a href="/knowledge/matching-gifts-and-company-sponsored-volunteering"> Matching Gifts and Company-Sponsored Volunteering </a> <ul> <li> <a href="/knowledge/matching-gifts-and-company-sponsored-volunteering#processing-of-matching-gifts-and-volunteer-grants"> Processing of Matching Gifts and Volunteer Grants </a> </li> <li> <a href="/knowledge/matching-gifts-and-company-sponsored-volunteering#marketing-matching-gifts"> Marketing Matching Gifts </a> </li> </ul> </li> <li> <a href="/knowledge/security-and-accessibility"> Security and Accessibility </a> <ul> </ul> </li> <li> <a href="/knowledge/managing-your-double-the-donation-account"> Managing your Double the Donation Account </a> <ul> </ul> </li> <li> <a href="/knowledge/data-appends"> Data 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href="https://support.doublethedonation.com/knowledge/does-double-the-donation-provide-matching-gift-tools-to-canadian-organizations">Does Double the Donation provide matching gift tools to Canadian organizations?</a></li> <li><a href="https://support.doublethedonation.com/knowledge/what-types-of-organizations-use-double-the-donations-service">What types of organizations use Double the Donation’s service?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/does-double-the-donation-provide-matching-gift-services-to-australian-organizations">Does Double the Donation provide matching gift services to Australian Organizations?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/why-not-just-tell-donors-and-volunteers-to-reach-out-to-their-hr-departments">Why not just tell donors and volunteers to reach out to their HR departments?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/does-double-the-donation-provide-matching-gift-tools-to-organizations-in-the-uk-or-europe">Does Double the Donation provide matching gift tools to organizations in the UK or Europe?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/what-are-the-benefits-of-double-the-donation-s-service">What are the benefits of Double the Donation's service?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/does-double-the-donation-offer-a-demo">Does Double the Donation offer a demo?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/is-there-a-case-study-we-can-access-and-share-with-our-team">Is there a case study we can access and share with our team?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/double-the-donation-international">How does Double the Donation work outside of the U.S.?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/what-are-double-the-donation-s-terms-of-service">What are Double the Donation's Terms of Service?</a></li> </ul> <a href="#" role="button" class="kb-subcategory__expand-articles-toggle kb__text-link">See more</a> </h6> </div> <div class="kb-categories__item" id="about-our-plans"> <h4>About Our Plans</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.doublethedonation.com/knowledge/upgrade-360matchpro-enterprise">Should I upgrade to 360MatchPro Enterprise?</a></li> <li><a href="https://support.doublethedonation.com/knowledge/what-is-the-small-nonprofit-plan">What is the Small Nonprofit Plan?</a></li> <li><a href="https://support.doublethedonation.com/knowledge/does-double-the-donation-offer-the-legacy-plan">Does Double the Donation offer the Legacy Plan?</a></li> <li><a href="https://support.doublethedonation.com/knowledge/360matchpro-lite-overview">What features are available for 360MatchPro Lite?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/we-want-to-upgrade-our-account-how-does-that-work">We want to upgrade our account or change the plan we're on. How does that work?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/upgrade-double-the-donation-volunteering-plan">Should I upgrade my Double the Donation Volunteering plan?</a></li> </ul> <a href="#" role="button" class="kb-subcategory__expand-articles-toggle kb__text-link">See more</a> </h6> </div> <div class="kb-categories__item" id="pricing-and-billing"> <h4>Pricing and Billing</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.doublethedonation.com/knowledge/how-do-we-cancel-our-subscription-to-double-the-donation-s-service">How do we cancel our subscription to Double the Donation's service?</a></li> <li><a href="https://support.doublethedonation.com/knowledge/our-organization-requires-a-w-9-for-payment-how-do-we-contact-double-the-donation-for-that-information">Our organization requires a W-9 for payment? How do we contact Double the Donation for that information or obtain a copy of your W-9?</a></li> <li><a href="https://support.doublethedonation.com/knowledge/does-double-the-donation-charge-a-setup-fee">Does Double the Donation charge a setup fee?</a></li> <li><a href="https://support.doublethedonation.com/knowledge/what-are-the-payment-options">What payment options does Double the Donation accept?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/when-will-i-receive-a-billing-receipt-for-my-payment-for-double-the-donation-s-subscription">When will I receive a billing receipt for my payment for Double the Donation's subscription?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/can-we-pay-by-check">Can we pay by check?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/does-double-the-donation-offer-any-discounts">Does Double the Donation offer any discounts?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/switching-to-receiving-invoices">Switching to Receiving Invoices</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/how-do-we-update-the-credit-or-debit-card-that-s-being-used-for-our-account">How do we update the credit or debit card that's being used for our account?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/does-double-the-donation-take-a-percentage-of-matching-gifts-received-by-our-organization">Does Double the Donation take a percentage of matching gifts received by our organization?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/credit-card-getting-declined">Credit Card Getting Declined</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/how-do-i-change-the-primary-point-of-contact-for-our-organization-s-double-the-donation-subscription">How do I change the primary point of contact for our organization's Double the Donation subscription?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/the-wrong-credit-card-was-used-for-my-subscription-s-renewal-period-how-can-i-get-the-charge-refunded-and-then-put-on-the-new-card">The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/is-our-credit-card-information-safe-and-secure">Is our credit card information safe and secure?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/what-should-i-do-if-our-organization-s-credit-card-is-declined-or-there-is-an-error-while-signing-up">What should I do if our organization's credit card is declined or there is an error while signing up?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/what-is-the-cancellation-refund-policy">What is the cancellation / refund policy?</a></li> <li class="expanded-only"><a href="https://support.doublethedonation.com/knowledge/how-much-does-double-the-donation-cost">How much does Double the Donation cost?</a></li> </ul> <a href="#" role="button" class="kb-subcategory__expand-articles-toggle kb__text-link">See more</a> </h6> </div> <div class="kb-categories__item" id="getting-support"> <h4>Getting Support</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.doublethedonation.com/knowledge/360matchpro-onboarding-packages">360MatchPro Onboarding Packages</a></li> <li><a href="https://support.doublethedonation.com/knowledge/how-can-i-contact-double-the-donation-s-customer-support-team">How can I contact Double the Donation's customer support team?</a></li> <li><a href="https://support.doublethedonation.com/knowledge/how-do-we-receive-technical-support">How do we receive technical support?</a></li> </ul> </h6> </div> </div> <script> kbDom.whenReady(function() { var kbSubcategoryOnExpand = function(articles, toggle) { articles.classList.add('expanded'); 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