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Experience is set to Go Beyond at Cisco Live Amsterdam</h2> </div> <div class="content"> <h2>Customer Experience is set to Go Beyond at Cisco Live Amsterdam</h2> <p>See what's on tap from the Customer Experience (CX) team at Cisco Live Amsterdam 2025.</p> <div class="ctas"> <a class="dmc-button atlantic pal-1" href="https://blogs.cisco.com/customerexperience/customer-experience-is-set-to-go-beyond-at-cisco-live-amsterdam/"> Read More</a> </div> </div> </div> </section><!-- closing panel-3 --> <!-- /3 --></section> </div> </section> <!-- DM:components/html/htmlblob:V1.2.4 --> <!-- Action Bar --> </div> </div> <div class="cui section"> <div class="blog-row"> <div class="blog-card item-thirds-1"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> January 22, 2025</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/customerexperience/expanding-the-foundation-of-ai-native-socs-mastering-holistic-data-integration/#respond"> <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/customerexperience">CISCO CUSTOMER EXPERIENCE</a> </p> <a href="https://blogs.cisco.com/customerexperience/expanding-the-foundation-of-ai-native-socs-mastering-holistic-data-integration/" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2025/01/Expanding-the-foundation-blog-600x200.png);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/kue "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/04/IL20240417175231-kue-150x150.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/kue" title="Posts by Kunal Hatode" rel="author">Kunal Hatode</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/customerexperience/expanding-the-foundation-of-ai-native-socs-mastering-holistic-data-integration/"><h4 class="base-margin-bottom"> Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration </h4></a> <p class="read-time">4 min read</p> <p class="card-paragraph"> Learn about telemetry-first design in this latest blog from Kunal Hatode. At its core, telemetry design refers to the automated collection, transmission, and analysis of data from systems, devices, or applications. 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Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="465545">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-465545"></span></span> <div class="card-tags-dropdown-content" id="tag-content-465545"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/cisco-cx">Cisco CX</a></li><li><a href="https://blogs.cisco.com/tag/cisco-live">Cisco Live</a></li><li><a href="https://blogs.cisco.com/tag/cisco-live-2024">Cisco Live 2024</a></li><li><a href="https://blogs.cisco.com/tag/customer-experience">Customer Experience</a></li></ul></div> </div></div> </div> </div></div><div class="blog-row"> <div class="blog-card item-thirds-1"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> November 11, 2024</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/customerexperience/celebrating-the-2024-customer-hero-award-winners-at-cisco-live-melbourne/#comments">16 <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/customerexperience">CISCO CUSTOMER EXPERIENCE</a> </p> <a href="https://blogs.cisco.com/customerexperience/celebrating-the-2024-customer-hero-award-winners-at-cisco-live-melbourne/" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/11/IL20241112065303-Award_820x460_option21-600x200.jpg);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/jturrell "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2023/08/IL20230822174456-james-150x150.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/jturrell" title="Posts by James Turrell" rel="author">James Turrell</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/customerexperience/celebrating-the-2024-customer-hero-award-winners-at-cisco-live-melbourne/"><h4 class="base-margin-bottom"> Celebrating the 2024 Customer Hero Award Winners at Cisco Live Melbourne </h4></a> <p class="read-time">5 min read</p> <p class="card-paragraph"> Head of CX Marketing, James Turrell, celebrates the 2024 CX Customer Hero Award winners at Cisco Live Melbourne. 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Cisco has not verified the email address or name of the sender." aria-label="Share via Email" data-config-metrics-group='social_shares' data-config-metrics-title='email_shares' data-config-metrics-item='email_share'> <img src="/wp-content/themes/ciscowordpress/svg/email_icon_no_circle.svg"></a> </div> <div class="card-tags-dropdown"> <span class="card-tags-btn" id="464834">Tags <span class="icon-chevron-down icon-extra-small" id="chevron-icon-464834"></span></span> <div class="card-tags-dropdown-content" id="tag-content-464834"> <div class="tag-sec"><ul class="columns"><li><a href="https://blogs.cisco.com/tag/cisco-customer-experience">Cisco Customer Experience (CX)</a></li><li><a href="https://blogs.cisco.com/tag/cisco-cx-customer-stories">Cisco CX Customer Stories</a></li><li><a href="https://blogs.cisco.com/tag/cisco-live">Cisco Live</a></li><li><a href="https://blogs.cisco.com/tag/cisco-live-2024">Cisco Live 2024</a></li><li><a href="https://blogs.cisco.com/tag/cx">CX</a></li></ul></div> </div></div> </div> </div> <div class="blog-card item-thirds-2"> <div class="card-header"> <div class="card-social-header"> <p class="card-social-header-date"> November 6, 2024</p> <div class="card-social-header-comments"> <p class="comment-link"> <a href="https://blogs.cisco.com/customerexperience/go-beyond-with-cisco-customer-experience-at-cisco-live/#respond"> <span class="icon-comment icon-extra-small"></span></a> </p> </div> </div> <p class="category"><a href="https://blogs.cisco.com/customerexperience">CISCO CUSTOMER EXPERIENCE</a> </p> <a href="https://blogs.cisco.com/customerexperience/go-beyond-with-cisco-customer-experience-at-cisco-live/" class="blog-image-link" style="display:unset;"> <div class ="card-img-header" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/05/Harry-blog-image-new--600x200.png);"></div> </a> </div><div class="card-author-section"> <a href=" https://blogs.cisco.com/author/jacquiguichelaar "> <div class ="blog-thumb" style="background-image:url(https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2024/04/IL20240424181021-Jacqueline-Guichelaar-thumb-150x150.jpg)"></div> </a> <p class="card-author-name"> <a href="https://blogs.cisco.com/author/jacquiguichelaar" title="Posts by Jacqui Guichelaar" rel="author">Jacqui Guichelaar</a> </p> </div><div class="card__body"> <a class="card-link" href="https://blogs.cisco.com/customerexperience/go-beyond-with-cisco-customer-experience-at-cisco-live/"><h4 class="base-margin-bottom"> Go Beyond with Cisco Customer Experience at Cisco Live </h4></a> <p class="read-time">3 min read</p> <p class="card-paragraph"> Hear from Jacqui Guichelaar on what's in store for Cisco Live Melbourne this year, plus why she's so excited to get to this year's event! 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