Patient Relations | UCSF Health

<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <link rel="stylesheet" type="text/css" href=/assets/ucsf/main.css?v=40182074ecb56dad04debd94fedfc468 />  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/15542477-8150-45a3-9953-e94fa799e80a/OtAutoBlock.js" ></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="15542477-8150-45a3-9953-e94fa799e80a" ></script> <script type="text/javascript"> function OptanonWrapper() { // Check if banner div is available if (document.getElementById('onetrust-banner-sdk')) { // Get the buttons and container var acceptBtn = document.getElementById("onetrust-accept-btn-handler"); var declineBtn = document.getElementById("onetrust-reject-all-handler"); var cookieSettingsBtn = document.getElementById("onetrust-pc-btn-handler"); var btnContainer = document.getElementById("onetrust-button-group"); // Set the order you want below... btnContainer.append(acceptBtn, cookieSettingsBtn, declineBtn) } } </script>   <script src="https://datalayer.ucsfhealth.org/ucsf-data-layer.js" defer></script>  <script src="https://datalayer.ucsfhealth.org/ucsfhealth-marketing-data-layer.js" defer></script>  <script type="text/plain" class="optanon-category-C0007" src="https://assets.adobedtm.com/db5f13cb240b/b1130ce1ceae/launch-db8f55f3e131.min.js" defer></script> <title>Patient Relations | UCSF Health</title> <link href="/-/media/project/ucsf/ucsf-health/header/favicon-32x32.png?rev=e809a21b00b748a3abf7a90f0667e530" rel="shortcut icon" /> <link rel="canonical" href="https://www.ucsfhealth.org/services/patient-relations" /> <meta content="Patients & Visitors" name="mainNavName" /> <meta property="fb:app_id" content="1162986667203299" /><meta property="og:description" content="We welcome feedback about your experience at UCSF Health. Find out how to contact us with comments, questions or concerns." /><meta property="og:type" content="article" /><meta property="og:site_name" content="ucsfhealth.org" /><meta property="og:image" content="https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/service/hero/patient-relations-2x.jpg?rev=96c9a6c3db374e6d9a96ae9bcc3c36c2" /><meta property="og:title" content="Patient Relations" /><meta property="og:url" content="https://www.ucsfhealth.org/services/patient-relations" /> <meta name="description" content="We welcome feedback about your experience at UCSF Health. Find out how to contact us with comments, questions or concerns." /> <meta property="twitter:site" content="@UCSFHospitals" /><meta property="twitter:image" content="https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/service/hero/patient-relations-2x.jpg?rev=96c9a6c3db374e6d9a96ae9bcc3c36c2" /><meta property="twitter:description" content="We welcome feedback about your experience at UCSF Health. Find out how to contact us with comments, questions or concerns." /><meta property="twitter:creator" content="@UCSFHospitals" /><meta property="twitter:title" content="Patient Relations" /><meta property="twitter:card" content="summary_large_image" /> <meta name="viewport" content="width=device-width, initial-scale=1"/> <link rel="manifest" href="/manifest.json" /> <meta name="format-detection" content="telephone=no"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"Article","description":"We welcome feedback about your experience at UCSF Health. Find out how to contact us with comments, questions or concerns.","image":"https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/service/hero/patient-relations-2x.jpg?rev=96c9a6c3db374e6d9a96ae9bcc3c36c2","url":"https://www.ucsfhealth.org/services/patient-relations","author":{"@type":"Organization","name":"UCSF Health"},"dateCreated":"2024-06-18T00:48:44+00:00","dateModified":"2024-06-18T01:08:15+00:00","headline":"Patient Relations","publisher":{"@type":"Organization","name":"UCSF Health","logo":{"@type":"ImageObject","url":"https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/ezgifcom-gif-maker.png?rev=b49aee14cf934fb086632358c341cf97"}},"articleBody":"Patient Relations is here to help ensure that your experience with UCSF Health is a good one. If you or a family member has a question or concern about your care, please let us know. We suggest first discussing your concerns with your nurse, department manager and doctor. If they remain unresolved, the Patient Relations staff or a nursing supervisor is available to help you reach a resolution or provide more information.","articleSection":"Service"} </script> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is the definition of a service animal?","acceptedAnswer":{"@type":"Answer","text":"The Americans with Disabilities Act (ADA) and UCSF Health define a service animal as a dog or miniature horse that are individually trained to do work or perform specific tasks for people with disabilities. Psychiatric service animals (PSA’s) are included in this definition because they have also been trained to perform tasks to mitigate the psychiatric disabilities of their human partners."}},{"@type":"Question","name":"Does my service dog have to be on a leash? ","acceptedAnswer":{"@type":"Answer","text":"The service animal must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal's work or your disability prevents use of these devices. In that case, you must use voice, signal, or other effective means to maintain control of the animal."}},{"@type":"Question","name":"Are service animals allowed in the hospital and clinics?","acceptedAnswer":{"@type":"Answer","text":"Yes, service animals (dogs) are welcome to accompany their handlers to clinical areas open to the public at UCSF. \n"}},{"@type":"Question","name":"Are service animals welcome in all areas in the hospital or clinic?","acceptedAnswer":{"@type":"Answer","text":"No, the general rule is that service animals are allowed in patient rooms and anywhere else in the hospital the public and patients are allowed. The specific areas excluded, for safety reasons, are operating rooms, pre- and post-operative areas, and we reserve the right to deny access to intensive care units, and any other areas that require a protected environment. In these areas, the final decision will be made by providers and nurses in these areas to verify that it is safe for the dog to visit."}},{"@type":"Question","name":"Why are you asking me questions about my animal?","acceptedAnswer":{"@type":"Answer","text":"In order to distinguish between service dogs and non-service dogs, we are allowed under the ADA to ask you two questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Specific responses are required and help us in our documentation of the animal as your service dog."}},{"@type":"Question","name":"What about therapy or emotional support/comfort animals? ","acceptedAnswer":{"@type":"Answer","text":"The ADA does not include therapy or emotional support/comfort animals in its definition of service animals. We ask that patients leave all animals other than service animals at home. Please note that this rule extends only within UCSF Health patient areas and does not extend to other areas (academic, research, housing) of UCSF. For those areas, please consult <a href=\"https://policies.ucsf.edu/policy/550-19\">https://policies.ucsf.edu/policy/550-19</a> for more information. If accommodations are needed related to other areas of the University, please contact Disability Management Service at (415) 476-2621 for assistance with the interactive process. \n"}},{"@type":"Question","name":"What if I am too sick to take care of my dog, will staff help?","acceptedAnswer":{"@type":"Answer","text":"Staff are prohibited from caring for patient service dogs and the Americans with Disabilities Act states that a service dog must be cared for by their handler or a person assigned by the handler to do so. If you cannot care for your animal and are unable to identify a person to assist with the care of the animal, SF Animal Care & Control will be called to remove the animal to a safe environment for the term of the your admission."}},{"@type":"Question","name":"I’ve seen people with dogs who wear identification that identifies them as a Facility Dog or Emotional Support Dog, why are they allowed?","acceptedAnswer":{"@type":"Answer","text":"UCSF Health, which includes UCSF Benioff Children’s Hospitals, have specific programs which include trained therapy dogs who visit with their handlers or UCSF staff to provide comfort to patients. These programs are administered separately by Child Life Services and Volunteer Services."}},{"@type":"Question","name":"What other qualifications does a service dog have to have to accompany me to UCSF? ","acceptedAnswer":{"@type":"Answer","text":"Your dog must always be <strong>well behaved</strong> and <strong>under your control</strong>, must not show any aggression toward staff or providers, and must be clean and housebroken."}},{"@type":"Question","name":"I have to be admitted to the hospital, can my service dog visit me?","acceptedAnswer":{"@type":"Answer","text":"Yes, we recognize the bond between you and your service dog is important and once your providers make sure that you and other patients in your unit will not be harmed by a visit, that visit can be arranged. Your dog can even stay with you, but must have a caretaker who can feed, toilet, and walk the dog because you will not be able to leave the hospital while admitted."}}]} </script> </head> <body class="default-device bodyclass"> <a href="#content" class="skip-to-content">Skip to Main Content</a> <div id="wrapper">  <header> <div id="header" class="container-fluid"> <div class="component rich-text paragraph1 ie-warning-banner"> <div class="component-content"> <p> Looks like you’re visiting UCSF Health on Internet Explorer. For the best experience, try <a rel="noopener noreferrer" href="https://www.google.com/chrome/" target="_blank">Chrome </a>or <a rel="noopener noreferrer" href="https://www.mozilla.org/en-US/firefox/new/" target="_blank">Firefox</a>.</p> </div> </div> <div class="component"> <div class="component-content"> <div class="component"> <div class="component-content"> <div class="nav-search-overlay"> <div class="search-content"> <div class="search-header"> <img src="/-/media/project/ucsf/ucsf-health/images/logos/logo.png?h=76&iar=0&w=626&rev=d583395ce9c04ec6a83dff0c67ef2e4c&hash=661B5B6BDD2F563F400E662FE64AFB1B" alt="UCSF Health" width="626" height="76" /> <div class="search-close"></div> </div> <div class="search-form-wrapper"> <form data-autocomplete="/ucsfapi/search/getsuggestions" class="search-form display1" action="/search"> <div> <input aria-label="search text" type="text" name="searchterms" placeholder="What can we help you find?" autocomplete="off" /> <button aria-label="search" type="submit" class="icon-ui-search"></button> </div> </form> <div class="popular-searches autocomplete-results font-larger"> <div class="eyebrow">Popular Searches</div> <form action="/search"> <button class="paragraph1" name="searchterms" value="Find a Doctor">Find a Doctor</button> <button class="paragraph1" name="searchterms" value=" Refer a Patient"> Refer a Patient</button> <button class="paragraph1" name="searchterms" value=" Clinics"> Clinics</button> <button class="paragraph1" name="searchterms" value=" Conditions"> Conditions</button> <button class="paragraph1" name="searchterms" value=" Treatments"> Treatments</button> <button class="paragraph1" name="searchterms" value=" Locations & Directions"> Locations & Directions</button> </form> </div> </div> </div> </div> </div> </div> <div class="nav-wrapper"> <div class="top-nav-wrapper"> <div class="top-nav"> <div class="title"> <a rel="noopener noreferrer" title="University of California San Francisco" href="https://www.ucsf.edu/" target="_blank">University of California San Francisco</a> </div> </div> </div> <div class="main-nav-wrapper"> <div class="main-nav container"> <input type="checkbox" id="mobile_nav_toggle" class="mobile-nav-check" aria-label="mobile_nav_toggle" /> <label class="mobile-nav-toggle" for="mobile_nav_toggle" aria-label="mobile_nav_toggle_label"> <div></div> </label> <div class="logo"> <a title="UCSF Home" href="/"><img src="/-/media/project/ucsf/ucsf-health/ezgifcom-gif-maker.png?h=27&iar=0&w=150&rev=b49aee14cf934fb086632358c341cf97&hash=1AC27DE6EDF5C0B6D348A6BD0A43F39F" alt="" width="150" height="27" /></a> </div> <span aria-label="search" class="nav-search "><span class="icon-ui-search"></span></span> <div class="menu-content-wrapper"> <ul class="menu"> <li data-main-nav-name="Conditions & Treatments"> <a>Conditions & Treatments</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Conditions & Treatments</a> <div> <a href="/treatments/responsive-neurostimulation" target="_self"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-health/images/navigation/responsive-neurostimulation-376x188-2x.jpg?h=376&iar=0&w=752&rev=7bc0bac0377344428084efa41ab4e936&hash=A66A813384EF7C69793C8691B939DA7C" alt="" width="752" height="376" /> <span class="eyebrow">EPILEPSY BREAKTHROUGH</span> <div class="paragraph1"> <p><span>Stopping Seizures Before They Start</span></p> </div> </a> </div> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/conditions">Find Conditions</a></p> </li> <li> <p><a href="/treatments">Find Treatments</a></p> </li> <li> <p><a rel="noopener noreferrer" href="https://clinicaltrials.ucsf.edu" target="_blank">Clinical Trials</a></p> </li> <li> <p><a href="/education">Patient Education</a></p> </li> <li> <p><a href="/medical-tests">Medical Tests</a></p> </li> </ul> </div> </div> </div> </li> <li data-main-nav-name="Doctors"> <a>Doctors</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Doctors</a> <div> <a href="/doctor-stories/jasleen-kukreja" target="_self"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-health/images/navigation/jasleen-kukreja-376x188-2x.jpg?h=376&iar=0&w=752&rev=4c99176bf937490b84533ea4639c34a3&hash=A0AE58BF1530A6B90620551336B15D91" alt="" width="752" height="376" /> <span class="eyebrow">MEET OUR DOCTORS</span> <div class="paragraph1">Dr. Jasleen Kukreja and the Life-Saving Gift of Breath</div> </a> </div> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/find-a-doctor">Find a Doctor</a></p> </li> <li> <p><a href="/doctor-stories">Doctor Stories</a></p> </li> <li> <p><a href="/second-opinion">Get a Second Opinion</a></p> </li> </ul> </div> </div> </div> </li> <li data-main-nav-name="Clinics & Locations"> <a>Clinics & Locations</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Clinics & Locations</a> <div> <a href="/lp/precision-cancer-medicine-building" target="_self"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-health/images/navigation/pcmb-376x188-2x.jpg?h=376&iar=0&w=752&rev=22258558633e46a99e3c385cbd9a55c5&hash=05AAC46BF10ED201FACE98AB601B0F90" alt="" width="752" height="376" /> <span class="eyebrow">BAKAR PRECISION CANCER MEDICINE BUILDING</span> <div class="paragraph1">Care, Convenience and Support at New Cancer Facility</div> </a> </div> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/clinics">Find a Clinic</a></p> </li> <li> <p><a href="/locations">Locations & Directions</a></p> </li> <li> <p><a href="/list-of-clinics/urgent-care">Urgent Care</a></p> </li> <li> <p><a href="/clinics/emergency-department">Emergency Care</a></p> </li> <li> <p><a href="/about/our-affiliates">Partners & Affiliates</a></p> </li> <li> <p><a rel="noopener noreferrer" href="https://www.ucsfbenioffchildrens.org/" target="_blank">UCSF Benioff Children's Hospitals</a></p> </li> </ul> </div> </div> </div> </li> <li data-main-nav-name="Patients & Visitors"> <a>Patients & Visitors</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Patients & Visitors</a> <div> <a href="/your-hospital-stay/10-ways-to-get-the-most-out-of-your-ucsf-doctor-appointment" target="_self"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-health/images/navigation/10-ways-to-get-the-most-from-doctor-visit-376x188-2x.jpg?h=376&iar=0&w=752&rev=1199bec48a1f436e89d93f92a605fdae&hash=37D3E3AF37E3D449EC8779910E4D3D0A" alt="" width="752" height="376" /> <span class="eyebrow">KNOW BEFORE YOU GO</span> <div class="paragraph1"> 10 Ways to Get the Most Out of Your Doctor’s Visit</div> </a> </div> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/your-hospital-stay">Your Hospital Stay</a></p> </li> <li> <p><a href="/for-visitors">For Visitors</a></p> </li> <li> <p><a href="/services/international-services">International Services</a></p> </li> <li> <p><a href="/education/self-care-for-caregivers">For Caregivers</a></p> </li> <li> <p><a href="/services">Support, Services & Groups</a></p> </li> </ul> </div> </div> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/billing-and-insurance">Billing & Insurance</a></p> </li> <li> <p><a href="/billing-and-insurance/help-paying-your-bill">Help Paying Your Bill</a></p> </li> <li> <p><a href="/about/pricing-transparency">Pricing Transparency</a></p> </li> <li> <p><a href="/about/our-340b-story">340B Drug Pricing Program</a></p> </li> <li> <p><a href="/medical-records">Medical Records</a></p> </li> <li> <p><a href="/services/patient-relations">Patient Relations</a></p> </li> </ul> </div> </div> </div> </li> <li data-main-nav-name="Why Choose Us?"> <a>Why Choose Us?</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Why Choose Us?</a> <div> <a href="" target="_self"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-health/images/navigation/usnews-376x188-2x.jpg?h=376&iar=0&w=752&rev=ceea5c834962474892a11e0877a76c60&hash=5FDAA3936F2E054CC1408DDD1B92EB2B" alt="" width="752" height="376" /> <span class="eyebrow">U.S. News Best Hospital Rankings</span> <div class="paragraph1">UCSF Health Ranked Among Nation's Top 10 Hospitals</div> </a> </div> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/about/our-mission">Our Mission</a></p> </li> <li> <p><a title="Quality of Patient Care" href="/about/quality-of-patient-care">Quality of Patient Care</a></p> </li> <li> <p><a href="/patient-stories">Patient Stories</a></p> </li> <li> <p><a href="/about/diversity-at-ucsf-health">Embracing Diversity</a></p> </li> <li> <p><a href="/about/our-leadership">Our Leadership</a></p> </li> </ul> </div> </div> </div> </li> </ul> <ul class="top-menu"> <li><a href="/refer-a-patient">Refer a Patient</a></li> <li><a href="/mychart">MyChart</a></li> <li><a href="/request-an-appointment">Request Appointment</a></li> <li><a href="/second-opinion">Get a Second Opinion</a></li> <li><a class="call-us">Call us: (888) 689-8273</a></li> </ul> <div class="mobile-nav-footer"> <a rel="noopener noreferrer" title="University of California San Francisco" href="https://www.ucsf.edu/" target="_blank">University of California San Francisco</a> </div> </div> </div> </div> </div> </div> </div> </div> </header>   <main> <div id="content" class="container"> <div class="component article-hero basic-hero"> <div class="component-content"> <div class="hero-image"> <img src="/-/media/project/ucsf/ucsf-health/service/hero/patient-relations-2x.jpg?h=1112&iar=0&w=2880&rev=96c9a6c3db374e6d9a96ae9bcc3c36c2&hash=AF5817A7D9F9198D1039F76E94E87A0E" alt="" width="2880" height="1112" /> </div> <div class="hero-content"> <div class="eyebrow hero-breadcrumb"> <div class="component ucsf-breadcrumb"> <div class="component-content"> <div class="eyebrow article-breadcrumb"> <a href="/services">Patient & Family Support Services </a> </div> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Patient Relations </h1> </div> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thought you might want to see this:" data-email-subject="Take a look at this link from UCSF"></a> </div> <div class="clearfix"></div> </div> </div><div class="component article-intro column-layout col-2-66-33 container"> <div class="component-content col-2-80-20"> <div class="article-content left-col"> <div class="font-larger article-text rich-text"> <p>Patient Relations is here to help ensure that your experience with UCSF Health is a good one. If you or a family member has a question or concern about your care, please let us know. We suggest first discussing your concerns with your nurse, department manager and doctor. If they remain unresolved, the Patient Relations staff or a nursing supervisor is available to help you reach a resolution or provide more information.</p> </div> </div> <div class="article-info right-col"> </div> </div> </div> <div class="component content container"> <div class="component-content"> <div class="page-content"> <div class="component help-cards col-xs-12"> <div class="component-content"> <div><h2 class="heading1 field-title">Contact us</h2></div><div> <div class="component help-cards-entry col-xs-12"> <div class="component-content"> <div class="paragraph1 field-title">Patient Relations</div><div class="entry-numbers"><div><p class="entry-number"><span><span class="icon-ui-phone"></span></span><span class="field-number">(415) 353-1936</span></p><p class="entry-number"><span><span class="icon-ui-print"></span></span><span class="field-number">(415) 353-8556</span></p></div></div><div><span><span class='icon-ui-mail'></span></span><a href="/cdn-cgi/l/email-protection#621203160b070c164c10070e03160b0d0c1122170111044c070617" data-variantitemid="{1E08D830-B4F1-4E77-BC32-3A172C7ADA36}" data-variantfieldname="Email Address"><span class="__cf_email__" data-cfemail="1f6f7e6b767a716b316d7a737e6b7670716c5f6a7c6c79317a7b6a">[email protected]</span></a></div><div><span><span class='icon-decorative-hours'></span></span>M-F, 9 a.m. - 4:30 p.m.</div><div><span></span></div><div><span></span><div><p><span><span></span></span><span></span></p></div></div> </div> </div> </div> </div> </div> <div class="component column-layout col-2-66-33 col-xs-12 col-2-80-20"> <div class="component-content"> <div class="left-col"> <div class="component rich-text paragraph1 col-xs-12"> <div class="component-content"> <h2>How to submit feedback</h2> <p>To submit a complaint, compliment or other feedback, complete our <a href="/patient-and-visitor-feedback">online feedback form</a>, or email or fax the <a href="/-/media/project/ucsf/ucsf-health/pdf/patient_visitor_report.pdf?rev=082c1e3e77cc47f68df14ccbd8c016cb&hash=C2C0B387BF326BEC6B5F4AD01A841037">Patient Visitor Report Form</a> to Patient Relations.</p> <p><span style="letter-spacing: 0.2px; font-weight: lighter;"> The Patient Visitor Report Form is available in these languages in addition to English:</span></p> <ul id="bullet"> <li><a href="/-/media/project/ucsf/ucsf-health/pdf/patient_visitor_report_zh.pdf?rev=fec7ac57da624380a21a81ac34f791d6&hash=96F77ED34EFBD065D87D47D4B7C5ED97">Chinese</a></li> <li><a href="/-/media/project/ucsf/ucsf-health/pdf/patient_visitor_report_ru.pdf?rev=661973e1f85a4d77bcf796d77010dc40&hash=A81D3F2ECDDE9DA166C1E72258323050">Russian</a></li> <li><a href="/-/media/project/ucsf/ucsf-health/pdf/patient_visitor_report_es.pdf?rev=bab963be356343a1a9a8866487cfcc28&hash=57195ECF810F96CC2018BD50E1F5E584">Spanish</a></li> </ul> <p>Our hours are 9 a.m. to 4:30 p.m., Monday through Friday. On weekends and holidays, please contact the nursing supervisor by calling the hospital operator at (415) 476-1000.</p> <h2>Joint Commission</h2> <p>If you feel your concerns about patient care and safety have not been adequately addressed by UCSF Health, please contact the <a rel="noopener noreferrer" href="http://www.jointcommission.org/" target="_blank">Joint Commission</a> Office of Quality Monitoring.</p> <p>Phone: (800) 994-6610<br /> <a rel="noopener noreferrer" href="https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx?_gl=1*1wjdumo*_gcl_au*MTEzMjYzNjMzMi4xNzIxODU4NDYx*_ga*Njg4OTU3OTQ2LjE3MjE4NTg0NjI.*_ga_K31T0BHP4T*MTcyMTg1ODQ2MS4xLjEuMTcyMTg1ODYwMC4wLjAuMA..&_ga=2.56381035.1768963809.1721858462-688957946.1721858462" target="_blank">Joint Commission Online submission form</a></p> <p>You also can write to:</p> <p>Joint Commission<br /> Office of Quality Monitoring<br /> One Renaissance Blvd.<br /> Oakbrook Terrace, IL 60181</p> <p>You may also contact the California Department of Public Health at (800) 554-0353 or your health insurance company.</p> <h2>Patient Safety and Rights</h2> <h3>Patient Privacy</h3> <p>UCSF Health is committed to protecting your medical information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see the following:</p> <ul> <li><a href="/-/media/project/ucsf/ucsf-health/pdf/ucsfhipaa-072021.pdf?rev=1ba3b481dc4a41fa9dbabb24299f34bb&hash=0E63FF00C4BDCB9C50A33177E30FC62F">Notice of Privacy Practices</a></li> <li><a href="/-/media/project/ucsf/ucsf-health/pdf/ucsfhipaa-072021-es.pdf?rev=14bf80f50c1e472eac85a527772eaa7d&hash=C7E0DBC8EB641384F7F891349B7D980B">Aviso de Prácticas de Privacidad</a></li> <li><a href="/-/media/project/ucsf/ucsf-health/pdf/ucsfhippa-072021-zh.pdf?rev=4dac454665d043298f7f141c8e952e25&hash=86FF57A5A7D27F42DE6611C1C0A757A5">隱私細則通知</a></li> <li><a href="/-/media/project/ucsf/ucsf-health/pdf/ucsfhipaa-072021-ru.pdf?rev=db2265cb4cce4574bc3f3f7a8795376d&hash=3118319EBA5C9E690A987E8A2D6E0383">Уведомление О Порядке Использования И Защиты Личных Данных</a></li> </ul> <h3>Patient Rights</h3> <p>For information about patient rights, visit <a href="/your-hospital-stay/hospital-policies">Hospital Policies</a> or see our <a href="/-/media/project/ucsf/ucsf-health/pdf/patient_rights_and_responsibilities.pdf?rev=b73cf78c8f5c4c7aa40f0e0f085038da&hash=54B888B8F24FBEB3DF562693B9F96CA1">Patient Rights and Responsibilities Booklet. </a></p> <p>UCSF welcomes service animals. Find out more below. </p> <h3>Patient Safety</h3> <p>For information about patient safety, visit <a href="/your-hospital-stay/patient-safety">Patient Safety</a> or see our <a href="/-/media/project/ucsf/ucsf-health/pdf/patientsafetybooklet.pdf?rev=5d9e30e5e56d44fca56fe17f1037a50a&hash=F0768E4C15213348E114597996B15558">Patient Safety Booklet</a>. </p> <p>To report a patient safety issue, call the Patient Safety Hotline at (415) 353-8787 at any time. Information may be submitted anonymously.</p> <h2>Nondiscrimination and Sexual Misconduct</h2> <p>UCSF Health is dedicated to the principle of treating each community member with respect and dignity. To learn more about our commitment to nondiscrimination and how patients can report sexual misconduct experienced in a clinical setting, please visit <a href="/about/sexual-harassment-reporting-and-nondiscrimination-notice">How to Report Sexual Harassment and Notice of Nondiscrimination</a>.</p> <h2>Accessibility Information</h2> <p>UCSF is committed to providing equitable access and reasonable accommodations for all of our patients, visitors and companions. Reasonable accommodations and auxiliary aids and services are available no cost. To request any of these, ask a member of your care team or reach out to Patient Relations (contact information above).</p> <p>Learn more about <a href="/services/accessibility-resources">Accessibility Resources at UCSF</a>. </p> </div> </div> </div> <div class="right-col"> </div> </div> </div> <div class="component column-layout col-2-66-33 col-xs-12"> <div class="component-content"> <div class="left-col"> <div class="component faq-module col-xs-12"> <div class="component-content"> <h2 class="heading2 title-anchor field-title">Frequently Asked Questions About Service Animals</h2><ul class="paragraph1"><li><a class="question" href="#">What is the definition of a service animal?</a><div><p class="field-answer">The Americans with Disabilities Act (ADA) and UCSF Health define a service animal as a dog or miniature horse that are individually trained to do work or perform specific tasks for people with disabilities. Psychiatric service animals (PSA’s) are included in this definition because they have also been trained to perform tasks to mitigate the psychiatric disabilities of their human partners.</p></div></li><li><a class="question" href="#">Are service animals allowed in the hospital and clinics?</a><div><p class="field-answer">Yes, service animals (dogs) are welcome to accompany their handlers to clinical areas open to the public at UCSF. </p></div></li><li><a class="question" href="#">Are service animals welcome in all areas in the hospital or clinic?</a><div><p class="field-answer">No, the general rule is that service animals are allowed in patient rooms and anywhere else in the hospital the public and patients are allowed. The specific areas excluded, for safety reasons, are operating rooms, pre- and post-operative areas, and we reserve the right to deny access to intensive care units, and any other areas that require a protected environment. In these areas, the final decision will be made by providers and nurses in these areas to verify that it is safe for the dog to visit.</p></div></li><li><a class="question" href="#">Why are you asking me questions about my animal?</a><div><p class="field-answer">In order to distinguish between service dogs and non-service dogs, we are allowed under the ADA to ask you two questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Specific responses are required and help us in our documentation of the animal as your service dog.</p></div></li><li><a class="question" href="#">What about therapy or emotional support/comfort animals? </a><div><p class="field-answer">The ADA does not include therapy or emotional support/comfort animals in its definition of service animals. We ask that patients leave all animals other than service animals at home. Please note that this rule extends only within UCSF Health patient areas and does not extend to other areas (academic, research, housing) of UCSF. For those areas, please consult <a href="https://policies.ucsf.edu/policy/550-19">https://policies.ucsf.edu/policy/550-19</a> for more information. If accommodations are needed related to other areas of the University, please contact Disability Management Service at (415) 476-2621 for assistance with the interactive process. </p></div></li><li><a class="question" href="#">What if I am too sick to take care of my dog, will staff help?</a><div><p class="field-answer">Staff are prohibited from caring for patient service dogs and the Americans with Disabilities Act states that a service dog must be cared for by their handler or a person assigned by the handler to do so. If you cannot care for your animal and are unable to identify a person to assist with the care of the animal, SF Animal Care & Control will be called to remove the animal to a safe environment for the term of the your admission.</p></div></li><li><a class="question" href="#">I’ve seen people with dogs who wear identification that identifies them as a Facility Dog or Emotional Support Dog, why are they allowed?</a><div><p class="field-answer">UCSF Health, which includes UCSF Benioff Children’s Hospitals, have specific programs which include trained therapy dogs who visit with their handlers or UCSF staff to provide comfort to patients. These programs are administered separately by Child Life Services and Volunteer Services.</p></div></li><li><a class="question" href="#">What other qualifications does a service dog have to have to accompany me to UCSF? </a><div><p class="field-answer">Your dog must always be <strong>well behaved</strong> and <strong>under your control</strong>, must not show any aggression toward staff or providers, and must be clean and housebroken.</p></div></li><li><a class="question" href="#">I have to be admitted to the hospital, can my service dog visit me?</a><div><p class="field-answer">Yes, we recognize the bond between you and your service dog is important and once your providers make sure that you and other patients in your unit will not be harmed by a visit, that visit can be arranged. Your dog can even stay with you, but must have a caretaker who can feed, toilet, and walk the dog because you will not be able to leave the hospital while admitted.</p></div></li><li><a class="question" href="#">Does my service dog have to be on a leash? </a><div><p class="field-answer">The service animal must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal's work or your disability prevents use of these devices. In that case, you must use voice, signal, or other effective means to maintain control of the animal.</p></div></li></ul> </div> </div> </div> <div class="right-col"> </div> </div> </div> </div> </div> </div> </div> </main>   <footer> <div id="footer" class="container"> <div class="component footer-values col-xs-12"> <div class="component-content"> <div> <div class="component ucsf-values col-xs-12"> <div class="component-content"> <div class="container"><div class="title eyebrow field-eyebrow-text">Did you know?</div><h2 class="heading1 field-quote-text">Cutting-edge techniques for mapping the human brain – developed by UCSF neurologists – help us locate language, motor and sensory functions and make surgery safer, more precise and less invasive. Brain mapping may one day lead to therapies for restoring healthy brain circuitry in patients with epilepsy, depression, stroke and other conditions. </h2></div> </div> </div> </div> </div> </div> <div class="component footer-content col-xs-12"> <div class="component-content"> <div class="container"><div class="top-row"> <div class="component image file-type-icon-media-link logo"> <div class="component-content"> <img src="/-/media/project/ucsf/ucsf-health/images/logos/logowhite.png?h=26&iar=0&w=141&rev=7a07669440bb454d9c7c3ef29f025f8b&hash=F3B696610C78F98E03B340A55F44AC06" alt="UCSF Health" width="141" height="26" data-variantitemid="{43F4CA98-D35D-4B36-8558-CADA034604A7}" data-variantfieldname="Image" loading="lazy" /> </div> </div> <div class="top-social-row"> <div class="component link-list social-footer"> <div class="component-content"> <div class="eyebrow">Follow UCSF Health:</div> <ul> <li class="item0 odd first"> <a href="https://www.facebook.com/UCSFMedicalCenter/" target="_blank" title="Facebook"><span class="icon-social-facebook"></span></a> </li> <li class="item1 even"> <a href="https://x.com/ucsfhospitals" target="_blank" title="X"><span class="icon-social-twitter"></span></a> </li> <li class="item2 odd"> <a href="https://www.youtube.com/user/UCSFMedicalCenter" target="_blank" title="https://www.youtube.com/user/UCSFMedicalCenter"><span class="icon-social-youtube"></span></a> </li> <li class="item3 even"> <a href="https://www.instagram.com/ucsfhealth/" target="_blank" title="Instagram"><span class="icon-social-instagram"></span></a> </li> <li class="item4 odd last"> <a href="https://www.linkedin.com/company/ucsfhealth" target="_blank" title="Linkedin"><span class="icon-social-linkedin"></span></a> </li> </ul> </div> </div> </div></div> <div class="component row-splitter"> <div class=" footer-nav container-fluid"> <div class="row"> <div class="component link-list col-md-6 col-lg"> <div class="component-content"> <div class="eyebrow">Getting Care</div> <ul> <li class="item0 odd first"> <a href="/find-a-doctor" data-variantitemid="{1AC773C8-F17A-4A0B-9496-DE34B3FDA596}" data-variantfieldname="Link">Find a Doctor</a> </li> <li class="item1 even"> <a href="/clinics/emergency-department" data-variantitemid="{9AF6DB09-5E16-4E8F-AE94-621AFDFC7840}" title="Emergency Care" data-variantfieldname="Link">Emergency Care</a> </li> <li class="item2 odd"> <a href="/list-of-clinics/primary-care" data-variantitemid="{B7B3FA6B-B1BD-4342-8EAF-4B60DB4294CD}" title="Primary Care" data-variantfieldname="Link">Primary Care</a> </li> <li class="item3 even"> <a href="/clinics" data-variantitemid="{5A958CEB-5CC1-4ACA-9A21-8AD13E8349DD}" data-variantfieldname="Link">All Medical Services</a> </li> <li class="item4 odd"> <a href="/services/international-services" data-variantitemid="{BF8BF095-A11D-46C5-95FF-AC0B07430B42}" data-variantfieldname="Link">International Services</a> </li> <li class="item5 even"> <a href="/about/pricing-transparency" data-variantitemid="{3FD4811E-789A-4F66-8CBD-63505BDFC762}" data-variantfieldname="Link">Price Transparency</a> </li> <li class="item6 odd last"> <a href="/billing-and-insurance/help-paying-your-bill" data-variantitemid="{508725AA-61CE-4A59-92B6-7E494C6C8EB2}" data-variantfieldname="Link">Help Paying Your Bill</a> </li> </ul> </div> </div> <div class="component link-list col-md-6 col-lg"> <div class="component-content"> <div class="eyebrow">Getting Involved</div> <ul> <li class="item0 odd first"> <a href="https://giving.ucsf.edu/" rel="noopener noreferrer" data-variantitemid="{29C54385-66F4-48A6-A7D3-905A0308F392}" title="Donate" data-variantfieldname="Link" target="_blank">Donate</a> </li> <li class="item1 even"> <a href="https://ucsfhealth.samaritan.com/" rel="noopener noreferrer" data-variantitemid="{C534900F-91C6-4E07-85A7-2772BA5A67CB}" title="Volunteer" data-variantfieldname="Link" target="_blank">Volunteer</a> </li> <li class="item2 odd last"> <a href="/about/career-information" data-variantitemid="{509A4FEF-0D26-4AF6-9B81-9D3B10415AF4}" data-variantfieldname="Link">Join Our Team</a> </li> </ul> </div> </div> <div class="component link-list col-md-6 col-lg"> <div class="component-content"> <div class="eyebrow">About Us</div> <ul> <li class="item0 odd first"> <a href="/locations" data-variantitemid="{F506296B-B7C2-4932-AA79-8ADBD7A5171F}" title="Locations & Directions" data-variantfieldname="Link">Locations & Directions</a> </li> <li class="item1 even"> <a href="/contact-us" data-variantitemid="{D776CD8C-2EF9-4B7F-AED1-394868315243}" data-variantfieldname="Link">Contact Us</a> </li> <li class="item2 odd"> <a href="/services/patient-relations" data-variantitemid="{9466A4FF-EEAE-47C6-8C3E-4486C4DEB05B}" data-variantfieldname="Link">Contact Patient Relations</a> </li> <li class="item3 even"> <a href="https://www.ucsf.edu/news-media/journalists " rel="noopener noreferrer" data-variantitemid="{E2BC6CAA-8F60-46D7-9AFC-BD58E1D88C66}" data-variantfieldname="Link" target="_blank">Media Resources</a> </li> <li class="item4 odd"> <a href="/services/accessibility-resources" data-variantitemid="{77A35480-B0AA-4719-807B-9342DB1F5184}" data-variantfieldname="Link">Accessibility Resources</a> </li> <li class="item5 even"> <a href="/about/sexual-harassment-reporting-and-nondiscrimination-notice" data-variantitemid="{F15D3356-2084-49E7-BBB2-C93F06E7ABC1}" data-variantfieldname="Link">Report Misconduct</a> </li> <li class="item6 odd"> <a href="/website-privacy-policy" data-variantitemid="{2BBA9C94-27D8-4C7D-BCFC-BFCF044153B4}" data-variantfieldname="Link">Website Privacy Policy</a> </li> <li class="item7 even"> <a href="/about/quality-of-patient-care" data-variantitemid="{4FB09E1E-BF44-4F5C-8A02-D4FB43FB5626}" title="Quality of Patient Care" data-variantfieldname="Link">Quality of Patient Care</a> </li> <li class="item8 odd"> <a href="/-/media/project/ucsf/ucsf-health/pdf/crisis-standards-of-care.pdf?rev=0d122f1cc1f5437aada5361d5f3ca7dc&hash=6759377BF7908544EA7B188ADDC68A08" data-variantitemid="{90D74519-0779-4B00-BA3F-4AFB696BB4FC}" data-variantfieldname="Link">Crisis Standards of Care</a> </li> <li class="item9 even"> <a href="/about" data-variantitemid="{F3E86A44-0143-4054-87F5-BE4D58DD4999}" data-variantfieldname="Link">Our Organization</a> </li> <li class="item10 odd"> <a href="https://www.ucsf.edu/news" rel="noopener noreferrer" data-variantitemid="{5BC38D88-AC25-4465-9A7E-4333EC72E4AC}" data-variantfieldname="Link" target="_blank">UCSF News</a> </li> <li class="item11 even last"> <a href="/-/media/project/ucsf/ucsf-health/pdf/ucsfhipaa-072021.pdf?rev=1ba3b481dc4a41fa9dbabb24299f34bb&hash=0E63FF00C4BDCB9C50A33177E30FC62F" data-variantitemid="{CCEAAE80-5B3C-4FCF-95AF-C9874F0DB3D8}" data-variantfieldname="Link">Notice of Privacy Practices</a> </li> </ul> </div> </div> <div class="component link-list col-md-6 col-lg"> <div class="component-content"> <div class="eyebrow">Research and Education</div> <ul> <li class="item0 odd first"> <a href="https://clinicaltrials.ucsf.edu/" rel="noopener noreferrer" data-variantitemid="{6CBDBDFF-26BD-45A3-8F4B-6C7183A10749}" data-variantfieldname="Link" target="_blank">Clinical Trials</a> </li> <li class="item1 even"> <a href="https://www.ucsf.edu" rel="noopener noreferrer" data-variantitemid="{341E340D-5DEF-45BA-8E48-A5EE829E219B}" title="UC San Francisco" data-variantfieldname="Link" target="_blank">UC San Francisco</a> </li> <li class="item2 odd"> <a href="https://medschool.ucsf.edu/" rel="noopener noreferrer" data-variantitemid="{00E9070A-B2F5-44EF-B191-C7FBB0AD38B2}" title="UCSF School of Medicine" data-variantfieldname="Link" target="_blank">UCSF School of Medicine</a> </li> <li class="item3 even"> <a href="https://nursing.ucsf.edu/" rel="noopener noreferrer" data-variantitemid="{8DD32DF1-839D-4E91-9D76-4D67402FDBCB}" title="UCSF School of Nursing" data-variantfieldname="Link" target="_blank">UCSF School of Nursing</a> </li> <li class="item4 odd last"> <a href="https://pharmacy.ucsf.edu/" rel="noopener noreferrer" data-variantitemid="{81ED1BDE-45E1-4CD5-AB43-EC570F877DB9}" title="UCSF School of Pharmacy" data-variantfieldname="Link" target="_blank">UCSF School of Pharmacy</a> </li> </ul> </div> </div> <div class="component link-list col-md-6 col-lg"> <div class="component-content"> <div class="eyebrow">Referring Physicians</div> <ul> <li class="item0 odd first"> <a href="/refer-a-patient" data-variantitemid="{2215C675-3589-49C1-8DB2-D9357C299CD1}" title="Refer a Patient" data-variantfieldname="Link">Refer a Patient</a> </li> <li class="item1 even"> <a href="/for-health-professionals/transfer-a-patient" data-variantitemid="{2CF89CF3-857D-4293-A6C3-AEACDFEE9F9F}" title="Transfer a Patient" data-variantfieldname="Link">Transfer a Patient</a> </li> <li class="item2 odd"> <a href="/mdlink" data-variantitemid="{F216922D-7B96-45DF-A6F2-29AB25B350F2}" data-variantfieldname="Link">MDLink</a> </li> <li class="item3 even"> <a href="/for-health-professionals/request-a-consultation" data-variantitemid="{9235B0AA-89B0-4E51-9C51-50388F4A46A5}" title="Request a Consultation" data-variantfieldname="Link">Request a Consultation</a> </li> <li class="item4 odd last"> <a href="https://medconnection.ucsfhealth.org" rel="noopener noreferrer" data-variantitemid="{1EE9F372-4A58-4089-A473-B4D3A89B1820}" data-variantfieldname="Link" target="_blank">Physician Channel</a> </li> </ul> </div> </div> </div> </div> <div class=" bottom-social-row container-fluid"> <div class="row"> <div class="component link-list social-footer"> <div class="component-content"> <div class="eyebrow">Follow UCSF Health:</div> <ul> <li class="item0 odd first"> <a href="https://www.facebook.com/UCSFMedicalCenter/" target="_blank" title="Facebook"><span class="icon-social-facebook"></span></a> </li> <li class="item1 even"> <a href="https://x.com/ucsfhospitals" target="_blank" title="X"><span class="icon-social-twitter"></span></a> </li> <li class="item2 odd"> <a href="https://www.youtube.com/user/UCSFMedicalCenter" target="_blank" title="https://www.youtube.com/user/UCSFMedicalCenter"><span class="icon-social-youtube"></span></a> </li> <li class="item3 even"> <a href="https://www.instagram.com/ucsfhealth/" target="_blank" title="Instagram"><span class="icon-social-instagram"></span></a> </li> <li class="item4 odd last"> <a href="https://www.linkedin.com/company/ucsfhealth" target="_blank" title="Linkedin"><span class="icon-social-linkedin"></span></a> </li> </ul> </div> </div> </div> </div> </div> <div class="component rich-text copyright"> <div class="component-content"> <span>© 2002 - </span><span>2024</span><span>. </span>The Regents of The University of California. </div> </div> <div class="component link-list footer-secondary-nav"> <div class="component-content"> <div class="eyebrow"></div> <ul> <li class="item0 odd first"> <a href="/website-privacy-policy" data-variantitemid="{EE28BB0F-74F0-4D51-8EBE-B6C670E33A04}" data-variantfieldname="Link">Privacy Policy</a> </li> <li class="item1 even"> <a href="/about/terms-of-use" data-variantitemid="{42863EE4-B140-4240-A7E0-A26699F458DC}" data-variantfieldname="Link">Terms and Conditions</a> </li> <li class="item2 odd last"> <a data-variantitemid="{7AC8FA1E-4CD5-4BAE-A3B4-F9722170203D}" data-variantfieldname="Link">Some stock photos, posed by model.</a> </li> </ul> </div> </div> </div> </div> </div> </div> </footer>  </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script src=/assets/ucsf/main.js?v=fc3da29fef15f42892385817411ce1b2></script> <div class="share-menu"> <span class="icon-ui-close"></span> <h4>Share</h4> <ul> <li class="email-link"> <a href="#"><span class="icon-ui-mail"></span> Email Link</a> </li> <li class="copy-link"> <span class="icon-ui-share"></span> Copy Link <span class="svg-ui-checkmark"></span> </li> <li class="facebook-share"> <a href="https://www.facebook.com/sharer/sharer.php?u=" target="_blank" title="Share on Facebook" onclick="window.open('https://www.facebook.com/sharer/sharer.php?u=' + encodeURIComponent(document.URL) + '&quote=' + encodeURIComponent(document.URL)); return false;"><span class="icon-social-facebook"></span> Share on Facebook</a> </li> <li class="linkedin-share"> <a href="https://www.linkedin.com/sharing/share-offsite/?url=" target="_blank" title="Share on LinkedIn"><span class="icon-social-linkedin"></span> Share on LinkedIn</a> </li> <li class="twitter-share"> <a href="https://twitter.com/intent/tweet?text=" target="_blank" title="Share on X"><span class="icon-social-twitter"></span> Share on X</a> </li> </ul> </div> </body> </html>

CINXE.COM

Patient Relations | UCSF Health