Filing a Complaint - Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">  <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en" > <head>  <title>Filing a Complaint - Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board</title>  <meta http-equiv="content-type" content="text/html; charset=iso-8859-1" /> <meta http-equiv="Content-Style-Type" content="text/css" />  <meta name="Author" content="Department of Consumer Affairs, State of California" /> <meta name="Description" content="A website for the State of California, Department of Consumer Affairs, Speech-Language Pathology and Audiology Board, and Hearing Aid Dispensers Bureau" /> <meta name="Keywords" content="consumers, licensees, speech therapists, audiology therapists, health care facilities, hearing aid, purchase of hearing aids, hearing aid dispensers, hearing aid dispensers written examination" /> <meta name="language" content="English" /> <meta name="date" content="2012-05-02" />  <link rel="stylesheet" href="../css/styles.css" media="screen, projection, print, tv" type="text/css" /> <link rel="stylesheet" href="../css/navigation-mininav.css" media="screen, projection, print, tv" type="text/css" /> <link rel="stylesheet" href="../css/design01.css" media="screen, projection, print, tv" type="text/css" /> <link rel="stylesheet" href="../css/footer-without-dark-container.css" media="screen, projection, print, tv" type="text/css" />  <script type="text/javascript">  </script>  <script type="text/javascript" src="/javascript/scripts.js"></script> </head> <body class="javascript_off">  <script type="text/javascript"> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-64276560-26', 'auto'); ga('send', 'pageview'); </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-KZHR8TYRFF"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-69TD0KNT0F'); // statewide GA4 ID gtag('config', 'G-KZHR8TYRFF'); // individual agency GA4 ID </script> <div id="header"><a name="header"></a> <div id="skip_to_content"><a href="#main_content">Skip to Main Content</a></div>  <div class="head_cagov_logo"><a href="https://www.ca.gov/"><img src="/images/design01/header_ca.gov.png" alt="State of California Governor's website" /></a></div> <div class="head_organization_banner"><a href="/"><img src="/images/design01/header_speech.png" alt="Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board" /></a></div> <div id="head_links"><a href="/board_activity/members.shtml" title="About Us ">About Us</a> | <a href="/contact_us.shtml" title="Contact Us ">Contact Us</a></div>   <script type="text/javascript" src="https://www.google.com/jsapi"></script> <script type="text/javascript"> google.load('search', '1'); google.setOnLoadCallback(function() { google.search.CustomSearchControl.attachAutoCompletion( '001779225245372747843:mdsmtl_vi1a', document.getElementById('search_ca_textfield'), 'ca_form'); }); google.setOnLoadCallback(function() { google.search.CustomSearchControl.attachAutoCompletion( '001779225245372747843:on_pmvnmgkw', // update this value with your search engine unique ID. 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SLPAHADB has the authority to require that licensees abide by provisions of the Business and Professions Code or risk losing their license to practice. Since the law does not give SLPAHADB statutory authority to establish an inspection program, most SLPAHADB actions result from written complaints from consumers regarding violations by speech-language pathologists, audiologists, or hearing aid dispensers.</p> <p>A complaint should be filed by anyone who believes that a licensee, registrant or applicant has engaged in unprofessional conduct, related to his or her professional responsibilities. The Board will review each complaint regardless of the source.</p> <p>Complaints must be submitted in writing. The most effective complaints are those containing firsthand, verifiable information. While anonymous complaints will be reviewed, they may be impossible to pursue unless they contain documented evidence of the allegations made. Third party complaints filed by someone other than the client may be impossible for the Board to pursue because each therapy client has the legal right to confidentiality of their treatment records. Unless all persons are willing to be contacted and provide authorizations for release of information, the Board may be unable to investigate and prosecute a complaint.</p> <p>Individuals who file complaints are notified in writing of the status of their complaint or any actions taken as a result of the complaint.</p> <p>When filing a complaint, please provide a statement that clearly explains the nature of your complaint. Include as much detail as possible as well as copies of any documentary evidence you might have, e.g., bills, statements, cancelled checks, insurance reimbursement statements, correspondence, court documents, etc. Whenever possible, include the name, address and phone number of any witness or other person who can corroborate the issues or events described in your complaint. Include dates, times and locations of therapy when possible. It is not necessary to refer to specific sections of law which may have been violated. The emphasis should be on providing details of the complaint rather than drawing conclusions.</p> <h3>Consumer Complaint Form</h3> <p>The SLPAHADB Consumer Complaint Form is available in Adobe Reader format to maintain compatible display and print capability on all computer platforms, it requires the most current version of Adobe Reader to view properly.</p> <ul> <li><a href="../forms_pubs/complaint.pdf">Consumer Complaint Form (English Version)</a></li> <li><a href="../forms_pubs/complaint_span.pdf">Consumer Complaint Form (Spanish Version)</a></li> <li><a href="https://www.dca.ca.gov/webapplications/apps/complaint/index.shtml">On-line Complaint Form through DCA</a></li> <li><a href="../forms_pubs/complaint_had.pdf">Hearing Aids Complaint Form</a></li> </ul>  <div class="cleaner"></div> </div> </div> </div>  <div id="footer_2"> <div> <a href="#header">Back to Top</a> | <a href="https://www.ca.gov/legal/conditions-of-use/">Conditions of Use</a> | <a href="https://www.dca.ca.gov/about_us/privacy_policy.shtml">Privacy Policy</a> | <a href="/accessibility.shtml">Accessibility</a> | <a href="/contact_us.shtml">Contact Us</a> | <a href="/web_cert.pdf">Web Accessibility Certification</a></li> </div> <div style="margin-top:5px"><a href="/accessibility.shtml"><img src="https://www.dca.ca.gov/images/common/disability.gif" alt="Difficulty Accessing Material" width="30" height="30" /></a></div> <div> Copyright © <script>document.write(new Date().getFullYear())</script> State of California </div> <br /> <div>This web site contains PDF documents that require the most current version of Adobe Reader to view. 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Filing a Complaint - Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board