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Server Dedicati: Domande frequenti | guide.aruba.it
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btn-outline-primary"> Vai alla pagina FAQ </a> </li> </ul> </li> <li role="none" class="menu-grey subtitle"> <span>Area Personale</span> </li> <li role="none" class="menu-grey"> <a role="menuitem" aria-haspopup="true" aria-expanded="false" href="#" class="desc"> <span> <i aria-hidden="true" class="icon-aruba-world"></i> Italiano </span> </a> <i class="arrow" aria-hidden="true"></i> <ul role="menu" class="menu-grey" aria-label="Selezione lingua"> <li role="none" data-uuid="1000" class="p-0 title"></li> <li role="none" class="button form"> <form data-component="ChangeLanguage" action="" method="get"> <div data-component="ArubaDropdown" class="mt-3 position-relative dropdown-menu-container"> <label for="language" id="language_label">Lingua</label> <select id="language" name="language" class="form-control d-none"> <option value="/faq/server-dedicati" selected> Italiano </option> </select> <button class="bg-white fw-normal btn dropdown-toggle w-100" type="button" 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aria-label="breadcrumb"> <ol class="breadcrumb mb-2"> <li class="breadcrumb-item"><a href="/faq" title="FAQ">FAQ</a></li> <li class="breadcrumb-item active" aria-current="page">Server Dedicati: Domande frequenti</li> </ol> </nav> <h1 class="h2">Server Dedicati: Domande frequenti</h1> </div></div></div> </section> </div> <div id="main-content"> <div class="container"> <div class="row"> <div class="col-12 col-xl-9"> <section class="pt-3"> <div class="accordion" id="accordionFaq"> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcome-posso-applicare-l-esenzione-ad-un-ordine"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecome-posso-applicare-l-esenzione-ad-un-ordine" aria-expanded="false" aria-controls="collapsecome-posso-applicare-l-esenzione-ad-un-ordine"> <span>Come posso applicare l'esenzione ad un ordine? </span> </button> </h2> <div id="collapsecome-posso-applicare-l-esenzione-ad-un-ordine" class="accordion-collapse collapse " aria-labelledby="headingcome-posso-applicare-l-esenzione-ad-un-ordine" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>Per ordinare un servizio Server Dedicati di Aruba con <strong>esenzione IVA</strong>, scegli come metodo di pagamento bonifico o bollettino e paga il solo imponibile.<br /> <br /> In alternativa, concludi l’ordine senza pagarlo. Ora <a href="https://assistenzaclienti.aruba.it/CustomerPortal/Authentication/Login?ReturnUrl=%2fCustomerPortal%2f" target="_blank">apri una richiesta di assistenza</a> con l’account Aruba, username del tipo <a href="mailto:123456@aruba.it">123456@aruba.it</a> e relativa password con cui hai fatto l’acquisto del tuo server.</p> <p>Nell’oggetto indica: "Richiesta esenzione IVA". Nel corpo dell’email riporta il <a href="/gestione-pagamenti-fatture/ordini/numero-ordine">numero di ordine</a> e il metodo di pagamento che vuoi usare tra carta di credito e PayPal. Modificheremo l’importo dell’ordine così che tu possa pagare solo l'importo dell'imponibile.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcome-posso-rinnovare-il-servizio"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecome-posso-rinnovare-il-servizio" aria-expanded="false" aria-controls="collapsecome-posso-rinnovare-il-servizio"> <span>Come posso rinnovare il servizio?</span> </button> </h2> <div id="collapsecome-posso-rinnovare-il-servizio" class="accordion-collapse collapse " aria-labelledby="headingcome-posso-rinnovare-il-servizio" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>Puoi <a href="/server-dedicati/acquisto-rinnovo-e-upgrade/rinnovo-server-dedicati">rinnovare un servizio acquistato</a> o un <a href="/server-dedicati/progetto-personalizzato/come-rinnovare-un-progetto">progetto che hai creato</a> dalla tua area clienti.<br /> <br /> Se devi potenziare il tuo server, <a href="/server-dedicati/acquisto-rinnovo-e-upgrade/upgrade-server-dedicati">fai un upgrade</a>. </p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcome-posso-fare-il-backup-del-mio-server"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecome-posso-fare-il-backup-del-mio-server" aria-expanded="false" aria-controls="collapsecome-posso-fare-il-backup-del-mio-server"> <span>Come posso fare il backup del mio server?</span> </button> </h2> <div id="collapsecome-posso-fare-il-backup-del-mio-server" class="accordion-collapse collapse " aria-labelledby="headingcome-posso-fare-il-backup-del-mio-server" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>Se vuoi fare il backup del tuo server scegli una soluzione Backup.<br /> <br /> In <a href="/server-dedicati/soluzioni-backup">queste guide</a> trovi tutte le informazioni che ti occorrono. </p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingdove-trovo-il-numero-di-ordine-per-inserirlo-nella-causale-del-pagamento"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsedove-trovo-il-numero-di-ordine-per-inserirlo-nella-causale-del-pagamento" aria-expanded="false" aria-controls="collapsedove-trovo-il-numero-di-ordine-per-inserirlo-nella-causale-del-pagamento"> <span>Dove trovo il numero di ordine per inserirlo nella causale del pagamento?</span> </button> </h2> <div id="collapsedove-trovo-il-numero-di-ordine-per-inserirlo-nella-causale-del-pagamento" class="accordion-collapse collapse " aria-labelledby="headingdove-trovo-il-numero-di-ordine-per-inserirlo-nella-causale-del-pagamento" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>Il numero di ordine viene fornito al termine di un ordine di un servizio Aruba.<br /> <br /> Se vuoi ritrovarlo, <a href="/gestione-pagamenti-fatture/ordini/numero-ordine">consulta questa guida</a>.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingposso-fatturare-il-servizio-ad-altro-soggetto"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseposso-fatturare-il-servizio-ad-altro-soggetto" aria-expanded="false" aria-controls="collapseposso-fatturare-il-servizio-ad-altro-soggetto"> <span>Posso fatturare il servizio ad altro soggetto?</span> </button> </h2> <div id="collapseposso-fatturare-il-servizio-ad-altro-soggetto" class="accordion-collapse collapse " aria-labelledby="headingposso-fatturare-il-servizio-ad-altro-soggetto" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>In questo caso dovrai <strong>cambiare l’intestatario del server</strong>. <a href="/server-dedicati/modifica-dati/intestatario-server-dedicati-ordine-carrello">Consulta questa guida</a> per sapere come fare.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcome-posso-gestire-il-valore-di-rdns-o-ptr-dell-ip-relativo-al-server"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecome-posso-gestire-il-valore-di-rdns-o-ptr-dell-ip-relativo-al-server" aria-expanded="false" aria-controls="collapsecome-posso-gestire-il-valore-di-rdns-o-ptr-dell-ip-relativo-al-server"> <span>Come posso gestire il valore di rDNS o PTR dell'IP relativo al server?</span> </button> </h2> <div id="collapsecome-posso-gestire-il-valore-di-rdns-o-ptr-dell-ip-relativo-al-server" class="accordion-collapse collapse " aria-labelledby="headingcome-posso-gestire-il-valore-di-rdns-o-ptr-dell-ip-relativo-al-server" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>Puoi gestire il valore dalla tua area clienti. <a href="/server-dedicati/bare-metal-vds/dominio-aruba-su-server-reverse-dns/gestione-reverse-dns">Consulta questa guida</a> per sapere come fare.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcome-posso-chiedere-il-riavvio-del-server-se-e-offline"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecome-posso-chiedere-il-riavvio-del-server-se-e-offline" aria-expanded="false" aria-controls="collapsecome-posso-chiedere-il-riavvio-del-server-se-e-offline"> <span>Come posso chiedere il riavvio del server se è offline?</span> </button> </h2> <div id="collapsecome-posso-chiedere-il-riavvio-del-server-se-e-offline" class="accordion-collapse collapse " aria-labelledby="headingcome-posso-chiedere-il-riavvio-del-server-se-e-offline" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>Puoi riavviare il tuo server <strong>Bare Metal</strong> da area clienti, con l’interfaccia Dell iDRAC o del server Lenovo con XClarity Controller. <a href="/server-dedicati/bare-metal-vds/manutenzione-sicurezza/riavvio-server">Consulta questa guida</a> per sapere come fare.<br /> <br /> Se invece devi riavviare il tuo server in <strong>Colocation standard</strong>, scegli <a href="/server-dedicati/colocation-standard/riavvio">Housing in area clienti</a>.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcosa-devo-fare-se-l-upgrade-che-desidero-per-la-mia-infrastruttura-non-e-disponibile-sul-sito"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecosa-devo-fare-se-l-upgrade-che-desidero-per-la-mia-infrastruttura-non-e-disponibile-sul-sito" aria-expanded="false" aria-controls="collapsecosa-devo-fare-se-l-upgrade-che-desidero-per-la-mia-infrastruttura-non-e-disponibile-sul-sito"> <span>Cosa devo fare se l'upgrade che desidero per la mia infrastruttura non è disponibile sul sito?</span> </button> </h2> <div id="collapsecosa-devo-fare-se-l-upgrade-che-desidero-per-la-mia-infrastruttura-non-e-disponibile-sul-sito" class="accordion-collapse collapse " aria-labelledby="headingcosa-devo-fare-se-l-upgrade-che-desidero-per-la-mia-infrastruttura-non-e-disponibile-sul-sito" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>È possibile che sul sito <a href="https://serverdedicati.aruba.it/backup" target="_blank">server dedicati</a> di Aruba non siano presenti tutti gli upgrade che puoi fare, in quanto potrebbe essere necessaria una valutazione preliminare dell'infrastruttura attiva da parte di Aruba.<br /> <br /> In questo modo, possiamo verificare che i server siano installati nel pieno delle performance ottenibili ed in compatibilità con la configurazione hardware e di sistema del server attivo.<br /> <br /> Apri una <a href="https://assistenzaclienti.aruba.it/" target="_blank">richiesta di assistenza</a> con l’account Aruba, username del tipo 123456@aruba.it e relativa password con cui hai fatto l’acquisto del tuo server e specifica l'attuale configurazione del server e le eventuali aggiunte che si stanno richiedendo.<br /> <br /> Più informazioni tecniche fornisci, più rapida sarà la nostra risposta. Se l’infrastruttura è attiva, consenti l'identificazione del server fornendo più riferimenti possibili, come l’indirizzo IP.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcome-posso-fare-l-upgrade-del-server-per-renderlo-piu-potente"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecome-posso-fare-l-upgrade-del-server-per-renderlo-piu-potente" aria-expanded="false" aria-controls="collapsecome-posso-fare-l-upgrade-del-server-per-renderlo-piu-potente"> <span>Come posso fare l'upgrade del server per renderlo più potente?</span> </button> </h2> <div id="collapsecome-posso-fare-l-upgrade-del-server-per-renderlo-piu-potente" class="accordion-collapse collapse " aria-labelledby="headingcome-posso-fare-l-upgrade-del-server-per-renderlo-piu-potente" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>L'upgrade è il <strong>potenziamento del server</strong>, lo puoi ottenere aggiungendo componenti hardware, acquistando servizi aggiuntivi, selezionando una connettività diversa per le tue macchine o un pacchetto di potenza aggiuntivo per il servizio server in colocation standard.<br /> <br /> Per passare a una <strong>macchina più potente</strong>, <a href="https://serverdedicati.aruba.it/" target="_blank">vai sul sito</a> ed effettua un nuovo ordine.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcome-posso-migrare-su-una-soluzione-personalizzata"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecome-posso-migrare-su-una-soluzione-personalizzata" aria-expanded="false" aria-controls="collapsecome-posso-migrare-su-una-soluzione-personalizzata"> <span>Come posso migrare su una soluzione personalizzata?</span> </button> </h2> <div id="collapsecome-posso-migrare-su-una-soluzione-personalizzata" class="accordion-collapse collapse " aria-labelledby="headingcome-posso-migrare-su-una-soluzione-personalizzata" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>Chiedi il supporto di un consulente che provvede, con uno staff tecnico dedicato, alla realizzazione di un nuovo progetto a te dedicato.<br /> <br /> Apri una <a href="https://assistenzaclienti.aruba.it/" target="_blank">richiesta di assistenza</a> con l’account Aruba, username del tipo 123456@aruba.it e relativa password con cui hai fatto l’acquisto del tuo server oppure chiamando i seguenti numeri:</p> <ul> <li><strong>informazioni commerciali</strong>:<br /> tel. +39 0575 05077<br /> lunedì/venerdì 8.30-18.00</li> <li><strong>assistenza amministrativa e tecnica</strong>:<br /> tel. +39 0575 0501<br /> tutti i giorni 24h/24h</li> </ul> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingcome-posso-prenotare-una-visita-al-data-center-aruba"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapsecome-posso-prenotare-una-visita-al-data-center-aruba" aria-expanded="false" aria-controls="collapsecome-posso-prenotare-una-visita-al-data-center-aruba"> <span>Come posso prenotare una visita al Data Center Aruba?</span> </button> </h2> <div id="collapsecome-posso-prenotare-una-visita-al-data-center-aruba" class="accordion-collapse collapse " aria-labelledby="headingcome-posso-prenotare-una-visita-al-data-center-aruba" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>I Data Center Aruba in Italia e in Repubblica Ceca sono aperti alle visite. Per prenotare, <a href="https://www.datacenter.it/prenota-una-visita-data-center-aruba.aspx" target="_blank">compila questo form</a>.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingposso-disinstallare-plesk-dal-mio-server"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseposso-disinstallare-plesk-dal-mio-server" aria-expanded="false" aria-controls="collapseposso-disinstallare-plesk-dal-mio-server"> <span>Posso disinstallare Plesk dal mio server?</span> </button> </h2> <div id="collapseposso-disinstallare-plesk-dal-mio-server" class="accordion-collapse collapse " aria-labelledby="headingposso-disinstallare-plesk-dal-mio-server" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>No. Plesk non può essere disinstallato dalla propria macchina.</p> </div> </div> </div> </div> <div class="accordion-item accordion-arrow"> <h2 class="accordion-header h3" id="headingposso-utilizzare-cpanel-sul-mio-server-con-plesk"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapseposso-utilizzare-cpanel-sul-mio-server-con-plesk" aria-expanded="false" aria-controls="collapseposso-utilizzare-cpanel-sul-mio-server-con-plesk"> <span>Posso utilizzare cPanel sul mio server con Plesk?</span> </button> </h2> <div id="collapseposso-utilizzare-cpanel-sul-mio-server-con-plesk" class="accordion-collapse collapse " aria-labelledby="headingposso-utilizzare-cpanel-sul-mio-server-con-plesk" data-bs-parent="#accordionFaq"> <div class="accordion-body article fs-6"> <div class="component mb-4 fs-6"> <p>No. cPanel e Plesk non possono essere installati ed utilizzati su una stessa macchina in quanto sono due strumenti di gestione. La macchina non saprebbe a quale dei due sistemi rispondere.</p> </div> </div> </div> </div> </div> </section> </div> <div class="col-12 col-xl-3"> <div class="mt-5 mt-xl-0 box-separator"> <aside class="mt-5 mb-3" aria-labelledby="aside0"> <h3 id="aside0" class="list-title">GUIDE CORRELATE:</h3> <ul class="list-unstyled list-links-default bottom-spaced"> <li> <a href="/server-dedicati/" title="Server Dedicati" class="text-decoration-underline">Server Dedicati</a> </li> </ul> </aside> </div> </div> </div> </div> </div> </main> <footer id="footer" class="bg-neutral-100 d-flex"> <div class="container"> <nav aria-labelledby="infoMenu" class="mt-4 mt-lg-5 pt-3 pt-lg-5 border-top"> <h2 class="visually-hidden" id="infoMenu">Informazioni</h2> <ul class="mt-1 mt-lg-0 nav nav-sep-line flex-row list-links-default"> <li><a href="https://www.aruba.it/documents/tc-files/it/11_it_privacy_policy_aruba_spa.aspx" target="_blank" title="Privacy policy">Privacy policy</a></li> <li><a href="https://www.aruba.it/gdpr-regolamento-europeo-privacy.aspx" target="_blank" title="Protezione dati personali">Protezione dati personali</a></li> <li><a href="https://www.aruba.it/sicurezza/difendersi-dalle-truffe-online.aspx" target="_blank" title="Difendersi dalle truffe">Difendersi dalle truffe</a></li> <li><a href="https://www.aruba.it/abuse.aspx" target="_blank" title="Segnala abuso">Segnala abuso</a></li> <li><a href="https://www.aruba.it/cookie-policy.aspx" target="_blank" title="Informativa sull'uso dei cookie">Informativa sull'uso dei cookie</a></li> <li><a href="javascript: Cookiebot.renew()" title="Personalizza cookie">Personalizza cookie</a></li> </ul> </nav> <div class="row row-end justify-content-stretch"> <div class="col-12 col-md-9 col-lg-10 d-flex flex-column align-self-stretch"> <p class="fs-6 mb-0 text-gray-general">© 2024 Aruba S.p.A. - via San Clemente, 53 - 24036 Ponte San Pietro (BG)<br/>P.IVA 01573850516 - C.F. 04552920482 - C.S. € 4.000.000,00 i.v. - Numero REA: BG – 434483 - All rights reserved</p> </div> <div class="col-12 col-md-3 col-lg-2 d-flex d-flex flex-column align-self-stretch"> <nav class="navbar-social h-100 d-flex align-items-end justify-content-end" aria-labelledby="socials"> <h2 class="visually-hidden" id="socials">Socials</h2> <ul class="mt-3 mt-md-0 nav flex-row align-items-center justify-content-end list-links-default"> <li> <a href="https://www.facebook.com/aruba.it" target="_blank" rel="nofollow noreferrer" aria-label="Vai a Aruba su Facebook"><i class="icon-aruba-facebook"></i></a> </li> <li> <a href="https://twitter.com/arubait" target="_blank" rel="nofollow noreferrer" aria-label="Vai a Aruba su Twitter"><i class="icon-aruba-twitter"></i></a> </li> <li> <a href="https://www.linkedin.com/company/aruba-s-p-a-" target="_blank" rel="nofollow noreferrer" aria-label="Vai a Aruba su Linkedin"><i class="icon-aruba-linkedin"></i></a> </li> <li> <a href="https://www.youtube.com/user/ArubaWebTV" target="_blank" rel="nofollow noreferrer" aria-label="Vai a Aruba su Youtube"><i class="icon-aruba-youtube"></i></a> </li> </ul> </nav> </div> </div> </div> </footer> <script type="text/javascript">window.DocsBotAI=window.DocsBotAI||{},DocsBotAI.init=function(c){return new Promise(function(e,o){var t=document.createElement("script");t.type="text/javascript",t.async=!0,t.src="https://widget.docsbot.ai/chat.js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(t,n),t.addEventListener("load",function(){window.DocsBotAI.mount({id:c.id,supportCallback:c.supportCallback,identify:c.identify,options:c.options,signature:c.signature});var t;t=function(n){return new Promise(function(e){if(document.querySelector(n))return e(document.querySelector(n));var o=new MutationObserver(function(t){document.querySelector(n)&&(e(document.querySelector(n)),o.disconnect())});o.observe(document.body,{childList:!0,subtree:!0})})},t&&t("#docsbotai-root").then(e).catch(o)}),t.addEventListener("error",function(t){o(t.message)})})};</script> <script type = "text/javascript" > DocsBotAI.init({ id: "dLbpMCFxf0DU53JB0aBU/yeJDiVixfHo5yMe4ufHx", options: { customCSS: ` .docsbot-chat-header-content h1 { font-family: 'Montserrat', 'Arial', sans-serif; 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