The Results Summary - SmartSurvey Knowledge Base

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To view the <strong>Summary Report</strong>, simply click the <strong>Results</strong> tab in the blue navigation bar. The <strong>Summary Report </strong>will be the first page that comes up.</p> <p class="tip"><strong>This page has recently changed </strong>and some features are new or have moved compared to where they were located on the previous version. For a quick-start guide to finding your way to these features, <a href="https://help.smartsurvey.co.uk/article/quick-reference-help-guide-for-the-new-results-pages?s=reports-and-filters">see the quick-reference help guide</a>.</p> <h2>Using the Results Summary</h2> <p>The summary page is divided into Four main areas below the white nav bar.</p> <ol class="numbered-list green"> <li><b>View Management Bar:</b> This is a bar below the main nav and is used for managing <a href="https://help.smartsurvey.co.uk/article/using-summary-report-views?s=reports-and-filters">Views</a>.</li> <li><b>Overview / Control Panel:</b> This is a box on the left and both shows overview information about the survey and also to control <a href="https://help.smartsurvey.co.uk/article/how-to-use-the-filtering-tools">Filters</a>, <a href="https://help.smartsurvey.co.uk/article/summary-display-options">Display Options</a>, and <a href="https://help.smartsurvey.co.uk/article/sharing-a-view-via-a-web-link">View Sharing Links</a>.</li> <li><strong>Display Status Area: </strong>This is a small area that shows extra information about what is currently being displayed.</li> <li><b>The Main Results area:</b> This is where the results for the survey are displayed in numerical and visual format.</li> </ol> <h3 class="numbered" dir="ltr">View Management</h3> <p dir="ltr">The View Management bar is where you can switch between your defined views by using the drop-down and save views for future use. Use of this feature is restricted by account level.</p> <p dir="ltr">For detailed help on using the views feature, <a href="https://help.smartsurvey.co.uk/article/using-summary-report-views">Read our guide about using Summary Report Views</a></p> <h3 class="numbered" dir="ltr">Overview and Control Panel</h3> <h6 dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><strong>Overview Tab</strong></h6> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">This area performs two functions. when the page first loads, or with "Overview" clicked, this is where you can see the top-line statistics about the survey:</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"> </p> <ul dir="ltr"> <li><strong>Total:</strong> The number of people who have started the survey, whether they completed it or not.</li> <li><strong>Partial:</strong> The total number of partial responses received so far.</li> <li><strong>Completed:</strong> The total number of completed responses received (where the user has clicked to complete the final page of the survey).</li> </ul> <h6><strong>Other information in this box</strong></h6> <p>Below the top-line stats you can see the date and time the most recent response was collected, and a link to view the partial responses for the survey.</p> <h6><strong>Filter Tab</strong></h6> <p>This tab allows you to choose a pre-defined filter to apply to the summary report. Choose a filter form the drop-down and click the "Apply Filter" button to apply the filter.</p> <p>If you want to create a new filer, click the "+" Icon in the upper-right of the box, above the drop-down.</p> <h6><strong>Display Options Tab</strong></h6> <p>This tab allows further customisation of how the Summary Report looks. It has two sub-tabs.</p> <h6>Summary Display Options:</h6> <p>This tab is where you can set global display options for the summary report, including or excluding particular elements of the report.</p> <p>This section has a lot of options so is dealt with on its own page, <a href="https://help.smartsurvey.co.uk/article/summary-display-options">See guide for Summary Display Options.</a></p> <h6>Hide / Show Questions:</h6> <p>This tab controls whether particular questions are included or excluded in the summary report. There is a detailed guide to using this feature on the <a href="https://help.smartsurvey.co.uk/article/hiding-or-showing-questions-in-the-summary-report">guide to hiding and showing questions in a Summary Report.</a></p> <h6><strong>Share</strong></h6> <p>This is where you can create sharing links so that people you wish to view the report can do so without needing a SmartSurvey Account. We have a detailed guide to using this feature: <a href="https://help.smartsurvey.co.uk/article/sharing-a-view-via-a-web-link">Read View Sharing Link guide</a></p> <h3 class="numbered">Display Status Area</h3> <p>This is the area above the main results display and shows some extra information about what is being displayed. From the left, there is information the number responses being displayed and the effect of any aplied filters. Next is a drop-down do allow the main display area to be focused onto a specific survey page. </p> <p>Finally there are two buttons:</p> <ul> <li><strong>Down Chevrons:</strong> load all page content in one go instead of dynamic loading as the page is scrolled. This can be beneficial if you intend to scroll straight to the bottom.</li> <li><strong>Options:</strong> From here you can access the "Send to Word" and "Print Friendly" features.</li> </ul> <h3 class="numbered">Main Results Area</h3> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">This is the largest part of the page and is where you'll see the results of your survey displayed.</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"> </p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">The contents of this area can be affected by the settings chosen in Display Settings, so this guide will explain them in the default configuration.</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"> </p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Every question has its results displayed in its own box. All the boxes have a dark grey bar at the top with the question text, and a light grey bar at the bottom showing the number of the respondents who answered the question or skipped it (either by Skip Logic or simply not answering it.).</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"> </p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><strong>For multiple-choice style questions,</strong> each option will be shown along with the total number or respondents choosing it, that number expressed as a percentage of the total, and a data bar visualiser.</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">To create your own chart of the data, click the "Create Chart" button in the upper right of the box, in the grey bar where the question text is shown.</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"> </p> <p class="tip" dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><strong>This area was updated with a new Charts system going in to Beta in Spring 2021</strong>. For more information about using the new Charts system, see <a href="https://help.smartsurvey.co.uk/article/creating-charts-from-survey-results#2021beta">Creating Charts from Survey Results</a>.</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"> </p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">"Other" or "Comment" response information can be seen via an expander below the set options.</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"> </p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><strong>For Open-ended or Free Text style questions,</strong> a list of all the responses is shown. this can be hidden using the "hide" button. Text Analysis is available via the link in the upper-right of the box.</p> <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"> </p> </div> </div>  <hr /> <div class="text-left"> <h5>Related Guides</h5> <ul class="text-left"> <li data-id="169"><a href="/article/creating-charts-from-survey-results">Creating Charts from Survey Results</a></li><li data-id="163"><a href="/article/creating-cross-tab-reports">Creating Cross-Tab Reports</a></li><li data-id="264"><a href="/article/hiding-or-showing-questions-in-the-summary-report">Hiding or showing questions in the summary report</a></li><li data-id="262"><a href="/article/summary-display-options">Summary Display Options</a></li><li data-id="260"><a href="/article/using-summary-report-views">Using Summary Report Views</a></li> </ul> </div>  <meta name='addsearch-category' content='' />  <section> <div class="row ss-helpbox"> <div class="ss-feedback-box columns small-12"> <div id="cphContent_UpdatePanel1"> <div id="helpfulheader" class="medium-6 small-12 columns align-middle float-left"> <h4>Was this guide helpful?</h4> </div> <div class="medium-6 small-12 columns text-right float-right"> <a id="cphContent_btnHelpful" class="button green helpful" href="javascript:__doPostBack('ctl00$cphContent$btnHelpful','')">YES</a> <a id="cphContent_btnNotHelpful" class="button green helpful" href="javascript:__doPostBack('ctl00$cphContent$btnNotHelpful','')">NO</a> </div> </div> </div> <div class="ss-feedback-box columns"> <div id="cphContent_UpdatePanel2"> </div> </div> </div> </section> <section> <div class="ss-tags-box"> <ul class="ss-article-tags">  </ul> </div> </section> </section> </div> </div> </section> <footer> <div class="ss-footer"> <div class="row"> <div class="medium-5 columns hide-for-small-only"> Copyright ©2025 SmartSurvey™. 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The Results Summary - SmartSurvey Knowledge Base