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href="https://web.archive.org/web/20040202015559/http://msdn.microsoft.com/security/">Developers (MSDN)</a> </td> </tr> </table> <table width="175" cellpadding="0" cellspacing="0" border="0"> <tr> <td class="flyoutLink" handle=""> <a href="https://web.archive.org/web/20040202015559/http://www.microsoft.com/business/security/">Businesses</a> </td> </tr> </table> <table width="175" cellpadding="0" cellspacing="0" border="0"> <tr> <td class="flyoutLink" handle="pa"> <a href="/web/20040202015559/http://www.microsoft.com/security/partners/default.asp">Partners</a> </td> </tr> </table> <table width="175" cellpadding="0" cellspacing="0" border="0"> <tr> <td class="flyoutLink" handle=""> <a href="/web/20040202015559/http://www.microsoft.com/security/articles/safe_harbor.asp">Microsoft Privacy Policies</a> </td> </tr> </table> <table width="175" cellpadding="0" cellspacing="0" border="0"> <tr> <td class="flyoutLink" handle=""> <a href="https://web.archive.org/web/20040202015559/http://www.microsoft.com/security/worldwide.asp">Worldwide Security Sites</a> </td> </tr> </table> </td> </tr> </table> <table width="100%" height="100%" border="0" cellpadding="0" cellspacing="0" class="adbar"> <tr> <td> </td> </tr> <tr> <td valign="top" align="center"> <a href="https://web.archive.org/web/20040202015559/http://support.microsoft.com/common/international.aspx"><img src="/web/20040202015559im_/http://www.microsoft.com/security/images/protect_support_tile.gif" border="0"/></a> </td> </tr> <tr> <td> </td> </tr> <tr> <td height="100%"> </td> </tr> </table> </td> </tr> </table></td><td align="left" valign="top"><?xml version="1.0" encoding="UTF-16"?><table width="100%" border="0" cellspacing="0" cellpadding="0"><tr><td></td></tr><tr><td><table border="0" cellspacing="0" cellpadding="4" height="24" width="100%" bgcolor="#FFFFFF"><tr><td valign="middle" align="left" width="100%" style="padding-left: 15px;"><a class="small" href="/web/20040202015559/http://www.microsoft.com/security/default.asp">Security & Privacy Home</a> > <a class="small" href="/web/20040202015559/http://www.microsoft.com/security/home/">Security & Privacy for Home Users</a> > <a class="small" href="/web/20040202015559/http://www.microsoft.com/security/home/basics.asp">Security & Privacy Basics</a></td></tr></table></td></tr></table> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="15"><img src="/web/20040202015559im_/http://www.microsoft.com/security/images/spacer.gif" width="15" alt=""><br></td> <td width="100%" align="left"> <br>  <h1>You can help stamp out spam</h1> <p class="date">November 24, 2003</p>  <table width="175" border="0" cellspacing="0" cellpadding="5" align="right"> <tr> <td>  <table border="0" cellpadding="4" cellspacing="0" bgcolor="#EEEEEE" width="100%"> <tr> <td><h4>Related Resources</h4> <ul> <li><a href="https://web.archive.org/web/20040202015559/http://download.microsoft.com/download/2/3/7/23779C05-D409-46CE-B9D6-C24908789D8B/AntiSpamFAQ.doc">Answers to frequently asked questions about spam</a></li> <li><a href="https://web.archive.org/web/20040202015559/http://download.microsoft.com/download/2/3/7/23779C05-D409-46CE-B9D6-C24908789D8B/AntiSpamGlossaryFS.doc">Spam Glossary</a></li> </ul> </td> </tr> </table> <br> </td> </tr> </table>  <img src="/web/20040202015559im_/http://www.microsoft.com/security/images/pic_stop.jpg" align="left" width="119" height="79" border="0" alt="Stop sign" style="margin-right:15px; margin-top:4px;"> <p>Junk e-mail (or spam) is the top complaint among Microsoft customers who use e-mail and we are committed to helping find a solution to the problem. You can join the fight against spam by following these simple steps:</p> <br/><br/> <ul> <li><b>Enlist your e-mail program or your ISP to help block junk e-mail.</b> Most e-mail programs have built-in filters that can help you screen spam. You may also be able to enlist the help of your Internet Service Provider (ISP).</li> <li><b>Ignore spam.</b> Don't reply to spammers, not even to "unsubscribe," unless you are sure that the sender is legitimate. Don't open or forward chain e-mail, or reveal personal information. And never, ever buy anything from spam mail.</li> <li><b>Be careful about disclosing your primary e-mail address.</b> Your best bet is to share your e-mail address only with people you know. To keep it private, disguise it or use a second address reserved only for Internet transactions.</li> <li><b>Review the privacy policies of Web sites.</b> When you sign up for Web-based services such as online banking, shopping, or newsletters, review the privacy policy closely before you reveal your e-mail address.</li> <li><b>Report junk e-mail and its senders.</b> The laws are on your side. Use them.</li> </ul> <p><b>Note:</b>  You'll find some of the information below in more than 10 languages on the <a href="https://web.archive.org/web/20040202015559/http://www.msn.co.uk/antispamsites">MSN® Spambuster</a> pages.</p> <h2>Enlist your e-mail program or your ISP to help block junk e-mail</h2> <p>Filters scan messages before they get to your inbox. Built into many e-mail programs, they determine whether a message is junk based on several factors, including the e-mail address of the sender, the content of the message, and the time of day it was sent. Based on that information, a filter can take an action you specify, ranging from deleting a message outright to storing it in a special folder (sometimes named "Junk E-Mail") for your later review.</p> <p>Here's how to enlist Microsoft e-mail programs in your own attack on spam. You can also use the "Block Sender" setting in all Microsoft e-mail programs to block future e-mail from a specific sender.</p> <ul> <li><b><a href="https://web.archive.org/web/20040202015559/http://office.microsoft.com/assistance/preview.aspx?AssetID=HA010930811033">Outlook 2003</a></b><br/>Watch a demo to find out out Outlook® 2003 can help block junk e-mail.</li> <li><b><a href="https://web.archive.org/web/20040202015559/http://office.microsoft.com/assistance/preview.aspx?AssetID=HA010347791033&CTT=6&Origin=EC010553071033">Outlook 2002</a></b><br/>Find out how to manage junk and adult content mail. This also includes steps on how to add a second e-mail account for Web activities right in Outlook.</li> <li><b><a href="https://web.archive.org/web/20040202015559/http://office.microsoft.com/assistance/preview.aspx?AssetID=HA010450041033&CTT=6&Origin=EC010553071033">Outlook 2000</a></b><br/>Follow these steps to set up junk e-mail filters.</li> <li><b><a href="/web/20040202015559/http://www.microsoft.com/windowsxp/home/using/productdoc/en/?url=/windowsxp/home/using/productdoc/en/rules_about_mail.asp">Microsoft Outlook Express</a></b><br/>Learn how to set rules to direct Outlook Express to sort incoming messages automatically.</li> <li><b>MSN Hotmail</b><br/>Find out how Hotmail® can help you <a href="https://web.archive.org/web/20040202015559/http://g.msn.com/3SUENUS/3_2350931_07?TOPIC=StopSpam.htm&Filter=&INI=hotmailv7.ini&H_APP=MSN+Hotmail&ITSFile=hotmailv7.its51&BrandID=&H_VER=1.7&bITFind=True&xmltoc=&v3=">stop receiving junk e-mail</a> or <a href="https://web.archive.org/web/20040202015559/http://g.msn.com/3SUENUS/3_2350931_08?TOPIC=DeleteJunk.htm&Filter=&INI=hotmailv7.ini&H_APP=MSN+Hotmail&ITSFile=hotmailv7.its51&BrandID=&H_VER=1.7&bITFind=True&xmltoc=&v3=">delete junk e-mail before it arrives</a>.</li> </ul> <p>Some Internet Service Providers (ISPs) can help block junk e-mail before it reaches your inbox. For example, <a href="https://web.archive.org/web/20040202015559/http://join.msn.com/?page=offers/spam&pgmarket=en-us">MSN 8</a>, Microsoft's subscription Internet access and content service, uses tools from Brightmail and Microsoft-developed filters that can assist in blocking spam. Contact your ISP to find out what services they offer.</p> <h2>Ignore spam</h2> <p>Spammers, in their constant search for valid e-mail addresses, use special software programs that rapidly submit millions of random e-mail addresses. For example, someone@microsoft.com, s_one@microsoft.com, some_one@microsoft.com, and so onto a target mail server, such as Hotmail or MSN. Invalid e-mail accounts bounce e-mail back to the sender, so the software very rapidly records which e-mail addresses are "live" and which are not. (This is known as a <i>dictionary attack</i>.)</p> <h3><i>Don't reply to spam</i></h3> <p>Answering spam, even to "unsubscribe," just confirms that your e-mail address is valid and in use. Spammers often ignore your wish to remove your e-mail address and add it to a list of active e-mail addresses. They then send more spam or sell their list. So unless you're unsubscribing from a distribution list that you signed up for, or you know and trust the sender of the message, your best bet is to simply delete it.</p> <h3><i>Be cautious about revealing personal information</i></h3> <p>Once spammers have a "live" e-mail address, they draw on an arsenal of tactics to entice you to respond. Two of the most insidious are <i>spoofing</i> and the use of <i>phisher sites</i>.</p> <p>Spammers trick (or spoof) the recipient into thinking an e-mail message is coming from a familiar person or organization. A phisher site take this a step further by creating a false Web pagea virtual sheep in wolf's clothingthat meticulously imitates the site of a legitimate company (right down to the logo and Web address). Spammers often use this to deceive users into providing credit card or bank account numbers, account password or other personal information.</p> <p>So use caution when asked via e-mail to provide personal financial information through a Web page. Most legitimate companies will not ask for this information in an e-mail message. To make sure you're dealing with a legitimate business, look for a phone number (call it, too!) and a mailing address, review online shopping guidelines, and check for third-party seals of approval such as TRUSTe or BBBOnline.</p> <h3><i>Don't forward chain e-mail messages</i></h3> <p>If you're asked to add your signature to a long list for a cause, receive a warning about a virus, or if someone makes an offer that seems too good to be true, it might be a hoax. If you receive an e-mail that you think might be a hoax, don't pass it on.</p> <p>Why? Because passing along chain e-mail messages may further a spam scam. Also, chain e-mail messages are forwarded by the people you send it to, so you lose control over who gets your e-mail address. Additionally, there are reports that spammers use hoaxes and chain letters to gather e-mail addressesand may even be deliberately starting them for that purpose.</p> <p>Check one of these sites to find out if a chain message you received is a hoax.</p> <ul> <li><b><a href="https://web.archive.org/web/20040202015559/http://hoaxbusters.ciac.org/">Hoaxbusters</a>.</b> In addition to describing Internet hoaxes and chain letters, this site discusses how to <a href="https://web.archive.org/web/20040202015559/http://hoaxbusters.ciac.org/HBHoaxInfo.html#identify">recognize hoaxes</a>, <a href="https://web.archive.org/web/20040202015559/http://hoaxbusters.ciac.org/HBHoaxInfo.html#whattodo">what to do about them</a>, and some of the <a href="https://web.archive.org/web/20040202015559/http://hoaxbusters.ciac.org/HBHoaxInfo.html#history">history of hoaxes</a>.</li> <li><b><a href="https://web.archive.org/web/20040202015559/http://www.snopes.com/">Snopes Urban Legend Reference Pages</a>.</b> A source for establishing the validity of a chain letter or suspected hoax.</li> </ul> <h3><i>Don't buy</i></h3> <p>Spammers make their living (and a good one, too) on people's purchases of their offerings. (Go figure: if even a tiny percentage of a hundred million people buy something in response to an e-mail message, that's a lot!) So help put spammers out of business, and resist the temptation to buy their products.</p> <h2>Be careful about disclosing your e-mail address</h2> <p>Some spammers buy address lists from Web sites where you may have signed up for free offers, ordered something online, or entered a contest. Spammers can also get your address from Internet white pages listings, guest books, newsgroups, resume postings, and chat rooms.</p> <p>The solution? As much as possible, share your primary e-mail address only with people you know. To further reduce your exposure:</p> <ul> <li><b>Set up a second e-mail address</b> (such as an MSN Hotmail account) to use when you participate in online forums, register with Web sites, enter contests, or otherwise fill out forms on the Internet. <li><b>Avoid listing your e-mail address in large Internet directories</b>. If you're in the regular phone book, chances are you're in at least one of the major directories. Look yourself up. If you're listed, and there's a place to add your e-mail address: don't. <li><b>Disguise (or <i>munge</i>) your e-mail address</b> when you post it to a newsgroup, chat room, or bulletin board. This means adding a character, number, or symbol that has to be changed or removed for your address to work. For example, you could give your e-mail address as "s0me0ne@mi(r0s0ft.com" using "0" (zero) instead of "o," and "(" instead of "c." A person reading your message can interpret your address, but the automated programs that spammers use cannot. <li><b>Don't post your address, even on your own Web page</b> and if you want it there, disguise it. </ul> <h2>Review the privacy policies of Web sites</h2> <p>Carefully review the site's privacy policy and terms-of-use statement <i>before</i> you register at a Web site, shop online, and so on. (<a href="/web/20040202015559/http://www.microsoft.com/info/privacy.htm">Read the Microsoft privacy statement at Microsoft.com</a> for an example.) If the Web site doesn't explain how it uses your information, think twice about revealing your e-mail address (or sharing other personal information). Also be aware that many companieseven legitimate onesmay do things with your information that you may not like.</p> <ul> <li>Some sites assume that it is acceptable to share your e-mail address with other organizations. Other sites will give you the opportunity to consent to whether your personal information may be used for purposes outside of the immediate transactionfor example, sending you special offers.</li> <li>Many sites ask for personal information during the registration process. Provide only the details that you think are appropriate. If a question seems too invasive, don't answer even if prevents you from shopping on that site. (You can always take your business elsewhere.)</li> <li>Many Web sites use checkboxes as a means to indicate your desire to receive informationor not. Make sure you've reviewed all of these boxes to confirm that they reflect your preferences. Sometimes they can be hard to find, and there may be more than one box to check. And if for some reason you have to backtrack through a form, make sure you look at those boxes again, because in that case, some vendors will set the pages to go back to the default setting.</li> </ul> <h2>Report junk e-mail and its senders</h2> <p>Get active. Put spammers on the defensive and report junk e-mail:</p> <ul> <li><b>Forward spam to the originating ISP.</b> Most ISPs and e-mail services have a complaint address to help eliminate junk e-mail from their systems. If you get unwanted mail, the sender's address will show the ISP name after the at (@) sign. If it came from MSN.com, forward the entire e-mail, with headers, to <a href="https://web.archive.org/web/20040202015559/mailto:abuse@msn.com">abuse@msn.com</a>. If the spam originated from another ISP, forward it directly to the postmaster or abuse alias at that ISP.</li> <li><b><a href="https://web.archive.org/web/20040202015559/http://www.ftc.gov/bcp/conline/pubs/online/inbox.htm">Review tips from the FTC for fighting spam</a></b>, and then <a href="https://web.archive.org/web/20040202015559/https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01">file a complaint</a> with the United States Federal Trade Commission (FTC). Although many senders are outside the jurisdiction of the United States, the FTC can take action against those based in the United States.</li> <li><b><a href="https://web.archive.org/web/20040202015559/http://www.abuse.net/">Use the Network Abuse Clearinghouse</a></b> to help you forward your complaints to system administrators who can act on them.</li> </ul>  </td> <td width="15"><img src="/web/20040202015559im_/http://www.microsoft.com/security/images/spacer.gif" width="15" alt=""><br></td> </tr> </table> </td> </tr> </table> <br clear="all" style="line-height: 1px; overflow: hidden"/><table id="msviFooter" width="100%" cellpadding="0" cellspacing="0"><tr valign="bottom"><td id="msviFooter2" style="filter:progid:DXImageTransform.Microsoft.Gradient(startColorStr='#FFFFFF', endColorStr='#3F8CDA', gradientType='1')"><div id="msviLocalFooter"><nobr><a href="https://web.archive.org/web/20040202015559/http://go.microsoft.com/?linkid=317027">Manage Your Profile</a> |</nobr><wbr/><nobr><a href="https://web.archive.org/web/20040202015559/http://register.microsoft.com/contactus30/contactus.asp?domain=security">Contact Us</a> |</nobr><wbr/><nobr><a href="javascript:window.navigate('mailto:?subject=A link from the Microsoft Security Site &amp;body=Here is an interesting article from the Microsoft Security Web site: '+this.window.location);">E-Mail This Page</a></nobr></div><div id="msviGlobalFooter"><span dir="ltr">©2004 Microsoft Corporation. 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