In New Zealand | New Zealand Government

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</nav> </div> </div> </div> <div class="col-md-7 col-md-offset-1 ga-content-container main-content hide-step-numbers"> <div class="title-row"> <h1 id="toplink" tabindex="-1">In New Zealand</h1> <p class="page-description">If you have a question about a Births, Deaths and Marriages (BDM) order or need advice, our <span lang="mi">kaimahi</span> are here to help.</p> </div> <div class="main"> <nav class="process-step-nav" aria-labelledby="process-step-nav-title"> <h2 id="process-step-nav-title">On this page</h2> <ol role="list"> <li><a href="/web/20240507120720/https://www.govt.nz/organisations/births-deaths-and-marriages/births-deaths-marriages-offices/in-new-zealand/#105">Information we need from you</a></li> <li><a href="/web/20240507120720/https://www.govt.nz/organisations/births-deaths-and-marriages/births-deaths-marriages-offices/in-new-zealand/#108">Contact one of our offices in New Zealand</a></li> <li><a href="/web/20240507120720/https://www.govt.nz/organisations/births-deaths-and-marriages/births-deaths-marriages-offices/in-new-zealand/#111">Contact us through NZ Relay</a></li> </ol> </nav> <div class="process-step"> <h2 tabindex="-1" id="105">Information we need from you</h2> <p>To help us answer your query, have the following information ready to tell us over the phone or by email.</p><h3>For a general enquiry</h3><p>Provide:</p><ul> <li>your full name</li> <li>your email address</li> <li>your phone number</li> <li>the BDM product or service you’re enquiring about.</li> </ul><h3>For a current or past order</h3><p>Provide details of the order including:</p><ul> <li>the type of product or service applied for</li> <li>the applicant’s: <ul> <li>full name</li> <li>date of birth</li> <li>delivery address.</li> </ul> </li> </ul><div class="callout-example"> <h3>Example</h3> <p>A birth certificate for:</p> <ul> <li>John Michael Smith</li> <li>date of birth — 1 February 2012</li> <li>delivery address — 1A Queen Street, Auckland 1010.</li> </ul> </div><p>Also provide:</p><ul> <li>your name, if not the applicant</li> <li>full names of both parties, if for a marriage or civil union</li> <li>your email address</li> <li>your phone number.</li> </ul> </div> <div class="process-step"> <h2 tabindex="-1" id="108">Contact one of our offices in New Zealand</h2> <p>Our public counters are open by appointment only.</p><p>We encourage you to apply wherever possible using our online services.</p><p><span>If you need to call us, be aware that wait times are currently high. If your call does not connect, try again later. Calls will connect when lines become available.</span></p><ul> <li><a href="https://web.archive.org/web/20240507120720/https://www.govt.nz/organisations/births-deaths-and-marriages">Apply for a BDM service online</a></li> <li><a href="https://web.archive.org/web/20240507120720/https://www.govt.nz/browse/passports-citizenship-and-identity/proving-and-protecting-your-identity/service-timeframes/">Current processing times</a></li> </ul><h3>BDM contact centre</h3><p>The BDM contact centre is open Monday to Friday, 9am to 5.30pm.</p><h4>Freephone:</h4><p><a href="https://web.archive.org/web/20240507120720/tel:0800-22-52-52">0800 22 52 52</a> (NZ only)</p><h4>Phone from other countries:</h4><p><a href="https://web.archive.org/web/20240507120720/tel:+64-9-339-0852">+64 9 339 0852</a></p><h4>Email:</h4><p><a href="https://web.archive.org/web/20240507120720/mailto:bdm.nz@dia.govt.nz">bdm.nz@dia.govt.nz</a></p><h4>Postal address:</h4><address> <p>PO Box 10526<br>Wellington 6140<br>New Zealand</p> </address><h3>Our offices</h3><div class="callout-note callout--no-title" role="note"> <p>Our public counters around New Zealand are open by appointment only.</p> <p>We encourage you to apply wherever possible using our online services.</p> </div><div class="accordion-toggle inline-accordion"> <div class="accordion-trigger"> <span class="accordion-title"> <button type="button" class="accordion-toggle__btn" hidden="">Expand all</button> </span> </div> </div> <details class="accordion-item inline-accordion expander-type-accordion heading-h4"> <summary class="accordion-item-button accordion-trigger" data-ga-event="click" data-ga-category="In-page accordion" data-ga-action="Auckland" data-ga-label=""> <h4> <span class="accordion-icon" aria-hidden="true"></span> <span class="accordion-title">Auckland </span> </h4> </summary> <div class="accordion-content"><p>Our Auckland public counter is open by appointment only.</p><p>Bring a credit or debit card with you – our counters no longer accept cash payments.</p><p>We encourage you to apply wherever possible using our online services.</p><p><a href="https://web.archive.org/web/20240507120720/https://www.passports.govt.nz/most-citizens-can-apply-for-their-passport-online/">Apply online</a></p><p><a title="Link to Auckland appointment booking service" href="https://web.archive.org/web/20240507120720/https://bookings.gettimely.com/departmentofinternalaffairs/book?uri=https%3A%2F%2Fbook.gettimely.com%2FBooking%2FLocation%2F34894%3Fmobile%3DTrue%26categoryId%3D44732%26locationId%3D147841%26params%3D%25253fcategory%25253d44732%252526client-login%25253dtrue%252526location%25253d147841">Book an appointment</a></p><h4>Office information</h4><ul> <li>Wheelchair accessible</li> <li>Telephone and video interpreting services available</li> <li>Public transport nearby</li> <li>Parking nearby</li> </ul><h4>Location</h4><p>Department of Internal Affairs<br>Carlaw Park<br>Ground Level<br>12-14 Nicholls Lane<br>Building 2<br>Parnell<br>Auckland 1052</p></div> </details> <details class="accordion-item inline-accordion expander-type-accordion heading-h4"> <summary class="accordion-item-button accordion-trigger" data-ga-event="click" data-ga-category="In-page accordion" data-ga-action="Manukau" data-ga-label=""> <h4> <span class="accordion-icon" aria-hidden="true"></span> <span class="accordion-title"><span lang="mi">Manukau</span> </span> </h4> </summary> <div class="accordion-content"><p>Our Manukau public counter is open by appointment only.</p><p><a title="Link to Manukau births, deaths and marriages booking" href="https://web.archive.org/web/20240507120720/https://bookings.gettimely.com/departmentofinternalaffairs/bb/book?location=222759&category=44732">Book an appointment</a></p><p>We encourage you to apply wherever possible using our online services.</p><h4>Phone:</h4><p><a href="https://web.archive.org/web/20240507120720/https://tel:006444620651">+64 4 462 0651</a></p><h4>Street address:</h4><address> <p>Level 5, 5 Osterley Way<br>Manukau City Centre<br>Auckland 2104</p> </address><p><a href="https://web.archive.org/web/20240507120720/https://www.google.com/maps/place/5+Osterley+Way,+Manukau+City+Centre,+Auckland+2104/@-36.9918582,174.8771031,17z/data=!3m1!4b1!4m5!3m4!1s0x6d0d4dbfa6b4a30f:0xcba5c0707581b7f0!8m2!3d-36.9918582!4d174.8792918">(Show map)</a></p></div> </details> <details class="accordion-item inline-accordion expander-type-accordion heading-h4"> <summary class="accordion-item-button accordion-trigger" data-ga-event="click" data-ga-category="In-page accordion" data-ga-action="Wellington" data-ga-label=""> <h4> <span class="accordion-icon" aria-hidden="true"></span> <span class="accordion-title">Wellington </span> </h4> </summary> <div class="accordion-content"><p>Our Wellington public counter is open by appointment only. </p><p><a title="Link to Wellington births, deaths and marriages booking" href="https://web.archive.org/web/20240507120720/https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbookings.gettimely.com%2Fdepartmentofinternalaffairs%2Fbb%2Fbook%3Flocation%3D147845%26category%3D44732&data=05%7C01%7CDaniel.Reardon%40dia.govt.nz%7C0ddce800410a4ab304c008db08b99e50%7Cf659ca5cfc474e96b24d14c95df13acb%7C0%7C0%7C638113365539057839%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=cTnzaWmlYCX4A2O9PZnek%2FSQCqd1hDQzx3CMewkf20Y%3D&reserved=0">Book an appointment</a></p><p>We encourage you to apply wherever possible using our online services.</p><h4>Phone:</h4><p><a href="https://web.archive.org/web/20240507120720/tel:+64-9-339-0852">+64 9 339 0852</a></p><h4>Street address:</h4><address> <p>Level 2, 7 Waterloo Quay<br>Pipitea<br>Wellington 6011</p> </address><p><a rel="noopener noreferrer" href="https://web.archive.org/web/20240507120720/https://www.google.com/maps/place/7+Waterloo+Quay,+Pipitea,+Wellington+6011/@-41.2808272,174.777179,17z/data=!3m1!4b1!4m5!3m4!1s0x6d38ae2c88d27bf3:0xe25fd534599d7fd5!8m2!3d-41.2808272!4d174.7793677" target="_blank">(Show map)</a></p><h4>Postal address:</h4><address> <p>Registrar of Births, Deaths and Marriages<br>PO Box 10526<br>Wellington 6140</p> </address></div> </details> <details class="accordion-item inline-accordion expander-type-accordion heading-h4"> <summary class="accordion-item-button accordion-trigger" data-ga-event="click" data-ga-category="In-page accordion" data-ga-action="Christchurch" data-ga-label=""> <h4> <span class="accordion-icon" aria-hidden="true"></span> <span class="accordion-title">Christchurch </span> </h4> </summary> <div class="accordion-content"><p>Our Christchurch public counter is open by appointment only.</p><p><a title="Link to Christchurch births, deaths and marriages booking" href="https://web.archive.org/web/20240507120720/https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbookings.gettimely.com%2Fdepartmentofinternalaffairs%2Fbb%2Fbook%3Flocation%3D52740%26category%3D44732&data=05%7C01%7CDaniel.Reardon%40dia.govt.nz%7C0ddce800410a4ab304c008db08b99e50%7Cf659ca5cfc474e96b24d14c95df13acb%7C0%7C0%7C638113365539057839%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mwlh6Q8UltIpW3n2ULGu0woHOkG4IhfVQRlHBa4rQfE%3D&reserved=0">Book an appointment</a></p><p>We encourage you to apply wherever possible using our online services.</p><h4>Phone:</h4><p><a href="https://web.archive.org/web/20240507120720/tel:+64-9-339-0852">+64 9 339 0852</a></p><h4>Street address:</h4><address> <p>Level 1, BNZ Centre<br>120 Hereford Street<br>Christchurch 8011</p> </address><p><a href="https://web.archive.org/web/20240507120720/https://www.google.co.nz/maps/place/Department+of+Internal+Affairs/@-43.5322743,172.6010407,13z/data=!4m12!1m6!3m5!1s0x6d318a3ce02fe267:0xcdcb454222b176e!2sDepartment+of+Internal+Affairs!8m2!3d-43.5322743!4d172.6360596!3m4!1s0x6d318a3ce02fe267:0xcdcb454222b176e!8m2!3d-43.5322743!4d172.6360596">(Show map)</a></p><h4>Postal address:</h4><address> <p>Registrar of Births, Deaths and Marriages<br>PO Box 25211<br>Christchurch 8140</p> </address></div> </details> </div> <div class="process-step"> <h2 tabindex="-1" id="111">Contact us through NZ Relay</h2> <p>If you are deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us.</p><p><a rel="noopener noreferrer" href="https://web.archive.org/web/20240507120720/https://www.nzrelay.co.nz/" target="_blank">New Zealand Relay</a></p> </div> <div class="block-bottom "> <h2 class="sr-only">Utility links and page information</h2> <div 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