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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><title>Data Processing Addendum | Mobile & Web User Analytics | Mixpanel</title><meta name="robots" content="index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1"><meta name="description" content="Mixpanel is committed to protecting your privacy. Read more about Mixpanel's privacy practices regarding personal information here."><meta name="twitter:card" content="summary_large_image"><meta name="twitter:site" content="@mixpanel"><meta name="twitter:creator" content="@mixpanel"><meta property="og:title" content="Data Processing Addendum | Mobile & Web User Analytics | Mixpanel"><meta property="og:description" content="Mixpanel is committed to protecting your privacy. 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fill-rule="evenodd" clip-rule="evenodd" d="M3.32812 10.0312C3.33081 10.1115 3.34333 10.1931 3.36665 10.2747L3.57388 11H12.431L12.6382 10.2747C12.6616 10.1931 12.6741 10.1115 12.6768 10.0312C12.6225 10.011 12.5638 10 12.5024 10H3.50245C3.44114 10 3.3824 10.011 3.32812 10.0312Z" fill="#1B0B3B"></path><path d="M7 7C7 6.44772 7.44772 6 8 6C8.55228 6 9 6.44772 9 7V9H7V7Z" fill="#1B0B3B"></path></svg></figure><div class="HeaderDropdown_title__LMe3_"><div class="Typography_captionXs__kkNeR">Grow Your Business</div></div></a></li><li class="HeaderDropdown_listItem__jN4UB"><a href="/enterprise" class="Link HeaderDropdown_anchor__bJGSO" data-testid="header-dropdown--anchor"><figure class="HeaderDropdown_icon__JbPpx"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10.6667 1C10.6667 0.447716 11.1144 0 11.6667 0H15C15.5523 0 16 0.447715 16 1V5.33333H10.6667V1Z" fill="#7856FF"></path><path d="M0 11.6667C0 11.1144 0.447715 10.6667 1 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2V8H2.28571V2Z" fill="#7856FF"></path><path d="M0.548556 12.3429L2.28571 8H13.7143L15.4514 12.3429C15.7142 12.9998 15.2304 13.7143 14.523 13.7143H1.47703C0.769569 13.7143 0.28581 12.9998 0.548556 12.3429Z" fill="#7856FF"></path><path d="M3.42857 10.2857H12.5714" stroke="#1B0B3B" stroke-linecap="round"></path><path d="M6.85714 2.28571L4.57143 3.99999L6.85714 5.71428" stroke="#1B0B3B" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9.14286 2.28571L11.4286 3.99999L9.14286 5.71428" stroke="#1B0B3B" stroke-linecap="round" stroke-linejoin="round"></path></svg></figure><div class="HeaderDropdown_title__LMe3_"><div class="Typography_captionXs__kkNeR">Developer</div></div></a></li><li class="HeaderDropdown_listItem__jN4UB"><a href="https://mixpanel.com/partners/integrations" class="Link HeaderDropdown_anchor__bJGSO" data-testid="header-dropdown--anchor" target="_blank"><figure class="HeaderDropdown_icon__JbPpx"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" 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class="Typography_captionXs__kkNeR">What's New</div></div></a></li></ul><div class="Header_phantomBlur__5Ap7N"></div></span></li><li class="Header_navigationItem__UnjKb"><div class="Typography_captionSm__40ZIi Header_anchor__dKfrb Header_hasChildren__dvVVQ" tabindex="-1">Solutions</div><svg class="Header_dropdownArrowIcon__wIY1M" width="100%" height="100%" viewBox="0 0 10 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9 1L5 4.64122L1 1" stroke="currentColor" stroke-width="1.5" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="Header_dropdown__NxD2h"><ul class="HeaderDropdown_root__iXp1v"><li class="HeaderDropdown_listItem__jN4UB"><a href="/teams" class="Link HeaderDropdown_anchor__bJGSO" data-testid="header-dropdown--anchor"><figure class="HeaderDropdown_icon__JbPpx"><svg width="16" height="12" viewBox="0 0 16 12" fill="none" xmlns="http://www.w3.org/2000/svg"><circle cx="2.57133" cy="5.83158" r="1.58891" fill="#7856FF"></circle><path fill-rule="evenodd" clip-rule="evenodd" d="M3.50069 8.23982C3.36643 8.48731 3.25441 8.75019 3.16765 9.02625L2.89822 9.88352C2.75248 10.3472 2.76316 10.8136 2.89467 11.234H0.684705C0.210882 11.234 -0.119468 10.7639 0.041025 10.3181L0.274086 9.67073C0.622826 8.70201 1.54177 8.05615 2.57136 8.05615C2.89705 8.05615 3.21168 8.12078 3.50069 8.23982Z" fill="#7856FF"></path><circle cx="1.58891" cy="1.58891" r="1.58891" transform="matrix(-1 0 0 1 15.0176 4.24268)" fill="#7856FF"></circle><path fill-rule="evenodd" clip-rule="evenodd" d="M12.4993 8.23982C12.6336 8.48731 12.7456 8.75019 12.8323 9.02625L13.1018 9.88352C13.2475 10.3472 13.2368 10.8136 13.1053 11.234H15.3153C15.7891 11.234 16.1195 10.7639 15.959 10.3181L15.7259 9.67073C15.3772 8.70201 14.4582 8.05615 13.4286 8.05615C13.1029 8.05615 12.7883 8.12078 12.4993 8.23982Z" fill="#7856FF"></path><circle cx="7.80361" cy="2.55312" r="2.55312" fill="#1B0B3B"></circle><path d="M4.11228 8.72182C4.67265 7.16523 6.14925 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data-testid="header-dropdown--anchor"><figure class="HeaderDropdown_icon__JbPpx"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><circle cx="2.91241" cy="2.91241" r="2.91241" transform="matrix(-1 0 0 1 8.15479 2)" fill="#7856FF"></circle><path d="M9.45309 11.9493C8.81387 10.1736 7.12948 8.98981 5.24228 8.98981V8.98981C3.35509 8.98981 1.6707 10.1736 1.03147 11.9493L0.604282 13.1359C0.310105 13.9531 0.915622 14.8146 1.78412 14.8146H8.70045C9.56895 14.8146 10.1745 13.9531 9.88029 13.1359L9.45309 11.9493Z" fill="#7856FF"></path><circle cx="2.11816" cy="2.11816" r="2.11816" transform="matrix(-1 0 0 1 14.8271 5.17725)" fill="#1B0B3B"></circle><path fill-rule="evenodd" clip-rule="evenodd" d="M10.7137 10.9197C10.9895 11.3192 11.2191 11.7569 11.3935 12.2264L11.6546 12.9293C11.9022 13.596 11.7908 14.2833 11.4432 14.8146H15.0561C15.7093 14.8146 16.1647 14.1667 15.9434 13.5521L15.6222 12.6597C15.1414 11.3243 13.8747 10.434 12.4554 10.434C11.8265 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12.7338L10.9097 14.1428H4.74458Z" fill="#B094FF"></path><circle cx="7.82715" cy="8.14282" r="2" fill="#7856FF"></circle><path fill-rule="evenodd" clip-rule="evenodd" d="M11.3756 5.14285H4.2793C4.85471 3.56241 5.7883 2.10205 7.0497 0.890114C7.48419 0.472664 8.17074 0.472664 8.60523 0.890114C9.86663 2.10205 10.8002 3.56241 11.3756 5.14285Z" fill="#7856FF"></path></svg></figure><div class="HeaderDropdown_title__LMe3_"><div class="Typography_captionXs__kkNeR">Startups</div></div></a></li><li class="HeaderDropdown_listItem__jN4UB"><a href="https://events.mixpanel.com/" class="Link HeaderDropdown_anchor__bJGSO" data-testid="header-dropdown--anchor" target="_blank"><figure class="HeaderDropdown_icon__JbPpx"><svg width="15" height="17" viewBox="0 0 15 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M2 2.23077H12.7692C13.8738 2.23077 14.7692 3.12621 14.7692 4.23077L14.7692 15C14.7692 16.1046 13.8738 17 12.7692 17L2 17C0.89543 17 0 16.1046 0 15V4.23077C0 3.1262 0.895431 2.23077 2 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class="Typography_bodyLg__Ul8zJ">security</div><div class="Typography_bodyLg__Ul8zJ" aria-hidden="true">+</div></div><div aria-hidden="true" class="rah-static rah-static--height-zero " style="height:0;overflow:hidden"><div><a href="/legal/security-overview" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Security Overview</div> </a><a href="/legal/mixpanel-security-questionnaire" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Security Questionnaire</div> </a><a href="/legal/security-awareness" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div 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class="LegalNav_navMenuContainer__MQ0iJ"><div class="LegalNav_menu__WTI0_"><div class="LegalNavMenu_menu__sUSoB"><div><div class="LegalNavMenu_menuItemTitle__bdX63" tabindex="-1"><div class="Typography_bodyLg__Ul8zJ">legal</div><div class="Typography_bodyLg__Ul8zJ" aria-hidden="true">-</div></div><div aria-hidden="false" class="rah-static rah-static--height-auto " style="height:auto;overflow:visible"><div><a href="/legal/terms-of-use" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Terms of Use</div> </a><a href="/legal/dpa" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Typography_bold__nCycN LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_selectedItem__9y2B_"></div><div class="LegalNavMenu_menuItemText__z5EBM LegalNavMenu_selected__GEWkq">DPA</div> </a><a href="/legal/supplemental-terms" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Supplemental Terms</div> </a><a href="/legal/partner-program-agreement/" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Partner Program Agreement</div> </a><a href="https://drive.google.com/file/d/14o8hhfdA67-b_ieCFCFJmq180eowCMA8/view?usp=sharing" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h" rel="noopener noreferrer" target="_blank"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Supply Chain Transparency Statement</div> </a><a href="/legal/contact-us" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Get in touch with legal</div> </a></div></div></div><div><div class="LegalNavMenu_menuItemTitle__bdX63" tabindex="-1"><div class="Typography_bodyLg__Ul8zJ">privacy</div><div class="Typography_bodyLg__Ul8zJ" aria-hidden="true">+</div></div><div aria-hidden="true" class="rah-static rah-static--height-zero " style="height:0;overflow:hidden"><div><a href="/legal/privacy-policy" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Privacy Statement</div> </a><a href="/legal/marketing-privacy-notice" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ 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class="LegalNavMenu_menuItemText__z5EBM">CCPA</div> </a><a href="/legal/mixpanel-hipaa" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">HIPAA</div> </a><a href="/legal/mixpanel-lgpd" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">LGPD</div> </a><a href="/legal/mixpanel-pdpa" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">PDPA</div> </a><a href="/legal/app-store-privacy-details" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Apple App Dev Privacy Guidance</div> </a><a href="/legal/transparency-report" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Transparency Report</div> </a><a href="/legal/gen-ai-features" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Generative AI Features</div> </a></div></div></div><div><div class="LegalNavMenu_menuItemTitle__bdX63" tabindex="-1"><div class="Typography_bodyLg__Ul8zJ">security</div><div class="Typography_bodyLg__Ul8zJ" aria-hidden="true">+</div></div><div aria-hidden="true" class="rah-static rah-static--height-zero " style="height:0;overflow:hidden"><div><a href="/legal/security-overview" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Security Overview</div> </a><a href="/legal/mixpanel-security-questionnaire" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Security Questionnaire</div> </a><a href="/legal/security-awareness" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Security Awareness</div> </a></div></div></div></div></div><div class="LegalNav_borderFade__RuTcp"></div></div></div></div></div><div class="GridContainer_gridContainer__QWz73"><div class="LegalPage_pageContent__GEXxo"><div class="GridItem_gridItem___tZ3h GridItem_gridItemGap-base__Ym1zp GridItem_smFill__BEbc_ GridItem_medFill__nnoxW GridItem_lgFill__kkwmJ GridItem_gridItemSize-xl-3__MMCH8 LegalPage_largeScreenGridItemStyling__1oUtv"><div class="LegalPage_legalMenu__vhIkI"><div class="LegalNavMenu_menu__sUSoB"><div><div class="LegalNavMenu_menuItemTitle__bdX63" tabindex="0"><div class="Typography_bodyLg__Ul8zJ">legal</div><div class="Typography_bodyLg__Ul8zJ" aria-hidden="true">-</div></div><div aria-hidden="false" class="rah-static rah-static--height-auto " style="height:auto;overflow:visible"><div><a href="/legal/terms-of-use" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Terms of Use</div> </a><a href="/legal/dpa" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Typography_bold__nCycN LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_selectedItem__9y2B_"></div><div class="LegalNavMenu_menuItemText__z5EBM LegalNavMenu_selected__GEWkq">DPA</div> </a><a href="/legal/supplemental-terms" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Supplemental Terms</div> </a><a href="/legal/partner-program-agreement/" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Partner Program Agreement</div> </a><a href="https://drive.google.com/file/d/14o8hhfdA67-b_ieCFCFJmq180eowCMA8/view?usp=sharing" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h" rel="noopener noreferrer" target="_blank"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Supply Chain Transparency Statement</div> </a><a href="/legal/contact-us" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Get in touch with legal</div> </a></div></div></div><div><div class="LegalNavMenu_menuItemTitle__bdX63" tabindex="0"><div class="Typography_bodyLg__Ul8zJ">privacy</div><div class="Typography_bodyLg__Ul8zJ" aria-hidden="true">+</div></div><div aria-hidden="true" class="rah-static rah-static--height-zero " style="height:0;overflow:hidden"><div><a href="/legal/privacy-policy" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Privacy Statement</div> </a><a href="/legal/marketing-privacy-notice" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">Marketing Privacy Notice</div> </a><a href="/legal/mixpanel-gdpr" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P LegalNavMenu_menuItem__OQr3h"><div class="LegalNavMenu_hiddenUnselectedItem__iFnCG"></div><div class="LegalNavMenu_menuItemText__z5EBM">GDPR</div> </a><a href="/legal/eu-data-residency" class="Link Typography_isLink__0_8f8 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class="Typography_headingXxl__AAZRG Typography_bold__nCycN LegalPage_legalSectionTitle__qhckk">Legal</h1><div class="LegalPage_lastUpdated__9O_7p"><div class="Typography_bodySm__TdD9P">Last Updated</div><div class="LegalPage_lastUpdatedDate__W4S6v"><time class="Typography_bodySm__TdD9P">October 7, 2024</time></div></div><h2 class="Typography_headingMd__YhwWr LegalPage_legalSectionTitle__qhckk">Data Processing Addendum</h2> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="1-introduction">1. Introduction</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">This Data Processing Addendum (“<strong>DPA</strong>”) sets forth obligations for the Processing and security of Personal Information in connection with Mixpanel’s provision, and Customer’s use, of the Application Services. This DPA is incorporated into the agreement in place between Customer and Mixpanel covering Customer’s use of the Application Services ("<strong>Agreement</strong>"). The purpose of this DPA is to reflect the Parties’ agreement regarding the Processing of Personal Information in the Application Services, in accordance with Data Privacy Law.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="2-general-terms">2. General Terms</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.1 Scope. The DPA terms apply to the Processing of Personal Information by Mixpanel, its Affiliates, and Subprocessors in providing the Application Services.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.2 Compliance with Laws. The Parties shall comply with laws and regulations applicable to the provision and use of the Application Services, including security breach notification laws and Data Privacy Laws as it applies to Mixpanel and Customer respectively.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.3 Affiliates. Mixpanel and Customer acknowledge and agree that Customer and Mixpanel each enter into the terms set forth herein on behalf of itself and its Affiliates, where such Affiliate is a party to the Agreement and/or Order Form that is governed by the Agreement. For purposes of this DPA, the term “Mixpanel” and “Customer” include their respective Affiliates that are parties to the Agreement and/or Order Form governed by the Agreement.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="3-data-processing-terms">3. Data Processing Terms</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.1 Roles. The Parties agree that Customer is the “controller” and Mixpanel is the “processor” or “sub-processor” of Customer Content sent to and processed in the Application Service. Schedule 1 and Schedule 2 of this DPA further describe processing activities.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.2 Purpose of Processing. Mixpanel shall Process Personal Information only (i) as a Processor to provide the Application Services to Customer according to the terms of this DPA, the Agreement, Order Forms, or according to Customer’s written instructions, or (ii) as otherwise required by applicable law. If applicable law requires Mixpanel to Process Personal Information for any other purposes, Mixpanel will inform Customer of such requirement prior to the Processing unless prohibited from doing so by applicable law. A description of this processing activity and the purpose of processing can be found in Schedule 2 below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.3 Confidentiality of Processing. Mixpanel will take appropriate measures to ensure the confidentiality of Personal Information as outlined in the Agreement.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.4 Disclosure of Personal Information. Mixpanel will not disclose or provide access to Personal Information to any third party, unless:</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.4.1 Customer directs Mixpanel to send Personal Information to a third party in writing,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.4.2 Customer uses Third-Party Services available through the Application Services as described in the Agreement, or</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.4.3 As required by applicable law. Unless prohibited by law, Mixpanel shall promptly notify Customer of any requests from law enforcement for Personal Information and attempt to re-direct such requests to Customer, as described in our Transparency Report. Mixpanel shall only provide Personal Information to law enforcement when compelled to do so by a valid legal process.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.5 Assistance with Compliance Obligations.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.5.1 Data Subject Rights Requests. Mixpanel shall assist Customer with Customer’s obligation to respond to requests from Data Subjects to exercise rights under Data Privacy Law (including requests to know, access, correct, erase, or portability of Personal Information). Mixpanel shall promptly redirect all data subject rights requests from Data Subjects to Customer. Customer is solely responsible for responding to Data Subjects to fulfil these requests.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">3.5.2 Privacy Impact Assessments. Mixpanel provides Customers with <a href="https://docs.mixpanel.com/docs/what-is-mixpanel" class="Link Typography_isLink__0_8f8 Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3" target="_blank">product documentation</a> and a data transfer information sheet to assist in Customer’s Privacy Impact Assessment obligations.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="4-data-security-program">4. Data Security Program</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.1 Mixpanel shall, without limitation of Customer’s security obligations under the Agreement, implement and maintain Appropriate Technical and Organisational Measures designed to protect Personal Information against accidental, unauthorised or unlawful Processing, including, but not limited to destruction, loss, alteration, access or disclosure. These measures shall be designed to provide a level of security appropriate to the risk of harm which might result from such incidents and having regard to the nature of the Personal Information. Mixpanel may make changes to its security program without notifying Customer, provided that the level of security is not materially degredated. These technical and organisational measures shall include:</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.1.1 Information Security Program. Mixpanel has a defined information security program managed by our information security officer that is responsible and accountable for the protection of Mixpanel and our customers. This program includes dedicated security teams, company policies, as well as technical, physical, and administrative controls as described below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.1.2 Security Policies. Mixpanel maintains policies documenting our processes and procedures for developing our products, securing Personal Information, and responding to security incidents.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.1.3 Technical Controls. Mixpanel employs a large number of technical controls to protect Customer Content, including those found at <a href="https://mixpanel.com/legal/tom" class="Link Typography_isLink__0_8f8 Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3" target="_blank">https://mixpanel.com/legal/tom</a>.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.1.4 Administrative Controls. Mixpanel maintains industry standard administrative controls for the protection of Personal Information, including:</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.4.1. Confidentiality Training of Mixpanel Personnel. Mixpanel ensures that all Mixpanel personnel that require access to Personal Information are informed of its confidential nature, are subject to a duty of confidentiality in respect thereof, and comply with the obligations set out in this DPA and applicable Data Privacy Law,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.1.4.1 Security Training. Mixpanel periodically provides training regarding common security issues, data security best practices, and data privacy best practices to Mixpanel personnel, and</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.1.4.2 Access Controls and Permissions. Mixpanel restricts access to the Application Services through the use of single sign on (“SSO”) and other role-based security measures.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">4.1.5 Physical Security Measures. Mixpanel restricts physical access to its facilities using access cards or “key” cards. Mixpanel further restricts access to servers that store and Process Customer Content to only those employees that require access to perform their jobs.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="5-security-incident">5. Security Incident</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">Mixpanel shall notify Customers without undue delay if Mixpanel becomes aware of a breach of its security that has lead to any accidental, unauthorised or unlawful destruction, loss, alteration, disclosure of, or access to Personal Information that is Processed by Mixpanel in the course of providing the Application Services (“Incident”). Mixpanel shall (i) investigate the Incident; (ii) provide Customer with a description of the Incident and periodic updates about the Incident; and (iii) exercise commercially reasonable efforts to prevent or mitigate the effects of the Incident.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="6-documents--audits">6. Documents & Audits</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.1 Documentation Requests. Upon written request from Customer, no more than once per calendar year, Mixpanel shall provide the following information and documentation to verify its compliance with Data Privacy Law and this DPA: (1) third-party certifications and audit reports on its security, privacy practices and architecture, and (2) written responses to industry standard written audit questionnaires.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.2 Audits by Customer. Audits of Mixpanel’s privacy and security practices by Customers are only permitted if the information and documentation provided to Customer by Mixpanel in Section 6.1 is insufficient to demonstrate Mixpanel’s compliance with this DPA or where required by Data Privacy Law. Mixpanel and Customer shall jointly select a qualified third party (“<strong>Third Party Auditor</strong>”) to perform audits at Customer’s expense. Such audits shall be subject to the following limitations:</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.2.1 Third Party Auditors are required to have professional certificates or qualifications that bind said body to a duty of confidentiality,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.2.2 No access will be granted to any part of Mixpanel’s information technology systems, data hosting sites or centres, or its infrastructure during the course of the audit,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.2.3 No access will be granted to any Subprocessor facilities,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.2.4 Any audit shall be conducted at the expense of Customer,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.2.5 Any audit shall be conducted under mutually agreed notice, scope and duration,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.2.6 Any audit shall exclude any internal accounting or financial information, trade secret, data or information of any other Mixpanel customer (including its end users), or any information that in Mixpanel’s reasonable opinion could compromise the security of its systems or premises or cause Mixpanel to be in breach of its obligations under Data Privacy Law or its security, confidentiality, or privacy obligations to any other Mixpanel customer or third-party, and</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.2.7 Audits shall be limited to once per calendar year.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">6.3 The Parties agree that any audit described in the Standard Contractual Clauses shall be performed pursuant to this provision.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="7-subprocessors">7. Subprocessors</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">7.1 Mixpanel uses Subprocessors to provide limited services on its behalf as part of the Application Services. Mixpanel’s current Subprocessors list is available at: <a href="https://mixpanel.com/legal/subprocessor-list" class="Link Typography_isLink__0_8f8 Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3" target="_blank">https://mixpanel.com/legal/subprocessor-list</a> (“<strong>Authorised Subprocessors</strong>”). Customer hereby confirms its general authorization for Mixpanel’s use of Subprocessors, as described below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">7.1.1 New Subprocessors. At least thirty (30) days prior to the date on which any new Subprocessor shall commence Processing Personal Information, Mixpanel will update the list of Authorised Subprocessors to include the new Subprocessor. To receive updates regarding new Subprocessors or modifications to the Agreement, please complete this <a class="Typography_bodySmSerif__OozVb Typography_isLink__0_8f8 TOULink_text___VED2">form</a>.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">7.1.2 Objection to New Subprocessors. Where Customer has reasonable grounds to object to Mixpanel’s appointment of a new Subprocessor, Customer may notify Mixpanel in writing by emailing <a href="mailto:compliance@mixpanel.com" class="Link Typography_isLink__0_8f8 Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3" rel="noopener noreferrer" target="_blank">compliance@mixpanel.com</a> within thirty (30) calendar days of the update or receipt of the notice, whichever is later. Customer is deemed to consent to the new Subprocessor if Customer does not timely object to the new Subprocessor. Customer acknowledges and agrees that (a) Mixpanel’s Affiliates may be retained as Subprocessors through written agreement with Mixpanel and (b) Mixpanel and Mixpanel Affiliates respectively may engage third party subcontractors, pursuant to this clause 7, in connection with the provision of the Application Services.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">7.1.3 Processing by Subprocessors. Mixpanel shall enter into written agreements with its Subprocessors requiring the Subprocessor to abide by terms no less protective than this DPA. The Subprocessors will be permitted to Process Personal Information only to deliver the services Mixpanel has retained them to provide, including requirements to comply with Data Privacy Law applicable to the Personal Information they Process. Mixpanel remains responsible for its Subprocessors’ compliance with the obligations of this DPA.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="8-data-transfer-and-storage-locations">8. Data Transfer and Storage Locations</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1 Mixpanel stores Personal Information on our servers in the US by default or on our <a href="https://docs.mixpanel.com/docs/privacy/eu-residency" class="Link Typography_isLink__0_8f8 Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3" target="_blank">European servers</a>, based on Customer’s selection and configuration of the Application Services. Mixpanel relies on the DPF (as defined below), for lawful transfer purposes, but may also enter into EU Standard Contractual Clauses with Customer as described in Section 8.2 below. Mixpanel only transfers Personal Information to the United States or to other third countries that do not provide an adequate level of legal protection to data subjects according to the safeguards described in this DPA, including:</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.1 Data Privacy Framework Certifications. Mixpanel relies on the EU-US Data Privacy Framework, UK Extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework (together, “<strong>DPF</strong>”) to transfer Personal Information from these jurisdictions to the United States. Mixpanel will continue to certify with the U.S. Department of Commerce and comply with the DPF Principles and applicable Data Privacy Law.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2 Standard Contractual Clauses. Mixpanel enters into EU Standard Contractual Clauses for the transfer of Personal Information to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council (“<strong>SCCs</strong>”) as set forth below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.1 Controller to Processor & Processor to Processor Transfers. Where Mixpanel is the Processor of Personal Information subject to GDPR as described in this DPA, Module Two and Module Three of the SCCs shall apply as described below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.1.1 Customer and Mixpanel agree that the optional docking clause in Clause 7 shall apply,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.1.2 Customer and Mixpanel agree that the time period for notification of Subprocessor changes under Clause 9 is the period set forth in Section 7 above,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.1.3 Customer and Mixpanel agree that the optional language in Clause 11 shall not apply,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.1.4 Customer and Mixpanel agree to Option 1 of Clause 17, and that disputes will be resolved before the courts of Ireland, and</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.1.5 Customer and Mixpanel agree that disputes under Clause 18(b) will be resolved before the courts of Ireland.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.2 Controller to Controller. Where Mixpanel is the Controller of Personal Information that is subject to GDPR as described in this DPA, Module One of the SCCs shall apply as described below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.2.1 Customer and Mixpanel agree that the optional docking clause in Clause 7 shall apply,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.2.2 Customer and Mixpanel agree that the optional language in Clause 11 shall not apply,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.2.3 Customer and Mixpanel agree to Option 1 of Clause 17, and that disputes will be resolved before the courts of Ireland, and</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.2.4 Customer and Mixpanel agree that disputes under Clause 18(b) will be resolved before the courts of Ireland.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.3 Transfers from the UK. The UK Addendum to the SCCs applies to Personal Information protected by the UK GDPR as described below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.3.1 Customer and Mixpanel agree that Tables 1, 2, and 3 of the UK Addendum shall be completed with relevant information from the SCCs attached as Schedule 2 below and information included in this Section 8,</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.3.2 Customer and MIxpanel agree that “neither party” shall be checked under Table 4, and</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.3.3 Customer and Mixpanel agree that the start date of the UK addendum shall be the date of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.4 Transfers from Switzerland. The Swiss SCCs shall apply to the protection of Personal Information protected by the Swiss Federal Data Protection Act as set forth below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.4.1 Customer and Mixpanel agree that Swiss law shall apply in lieu of “EU”, “Member State”, “Union”, and “Member State Law” under the SCCs, and</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">8.1.2.4.2 Customer and Mixpanel agree that the FDPIC and competent courts in Switzerland shall be the competent supervisory authority for purposes of the Swiss SCCs.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="9-data-retention">9. Data Retention</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">Following termination or expiration of the Agreement and/or upon Customer’s written request, Mixpanel shall securely make Personal Information available to Customer for a period of 30 days, then destroy such Personal Information, unless retention is required by law. Customer may request a certificate of destruction necessary to demonstrate compliance with this obligation.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="10-notices">10. Notices</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">Notices to Mixpanel may be provided by emailing <a href="mailto:compliance@mixpanel.com" class="Link Typography_isLink__0_8f8 Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3" rel="noopener noreferrer" target="_blank">compliance@mixpanel.com</a>.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="11-limitation-of-liability">11. Limitation of Liability</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">This DPA shall be subject to the limitations of liability agreed between Customer and Mixpanel in the Agreement and such limitation shall apply in aggregate for all claims under the Agreement and this DPA.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="12-incorporation-and-precedence">12. Incorporation and Precedence</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">This DPA is hereby incorporated into and forms part of the Agreement. The order of precedence in case of any conflict, exclusively in relation to the processing of Personal Information under this DPA, will be, in order of priority: (i) the Order Form (ii) this DPA; (iii) the Agreement and any schedules or exhibits thereto, unless otherwise agreed in writing.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="13-execution">13. Execution</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">The parties agree to the terms of this DPA as of the Effective Date (as defined in the Agreement or applicable Order Form).</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="14-term">14. Term</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">The term of this DPA coincides with the term of the Agreement and terminates upon expiration or earlier termination of the Agreement, or at such time that Mixpanel ceases to process Personal Information.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="15-definitions">15. Definitions</h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">15.1 “<strong>Data Privacy Law</strong>” means laws, directives, and accompanying regulations governing the processing of Personal Information, including, as applicable:</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">15.1.1 the Regulation EU 2016/679 of 27 April 2016 (“<strong>GDPR</strong>”) and related regulations such as the UK Data Protection Act of 2018 (“<strong>UK GDPR</strong>”), UK Electronic Communications Regulation of 2003 (“<strong>PECR</strong>”), Swiss Federal Act on Data Protection of 1992 (“<strong>FADP</strong>”), and Directive 2002/58/EC on Privacy and Electronic Communications (“<strong>ePrivacy</strong>”),</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">15.1.2 “<strong>U.S. State Data Privacy Law</strong>” means all applicable state laws in effect in the United States of America that involve the processing of Personal Information, including the California Consumer Privacy Act (“<strong>CCPA</strong>”) inclusive of the California Privacy Rights Act of 2020 (“<strong>CPRA</strong>”) as set forth in California Civil Code §1798.100 et seq., and other similar state-based privacy laws, and</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">15.1.3 other applicable laws relating to processing of Personal Information and privacy that may exist in relevant jurisdictions where Mixpanel operates.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">15.2 “<strong>Appropriate Technical and Organisational Measures</strong>”, “<strong>Business</strong>”, “<strong>Business Purpose</strong>”, “<strong>Consumer</strong>”, “<strong>Controller</strong>”, “<strong>Data Subject</strong>”, “<strong>Person</strong>”, “<strong>Processor</strong>”, “<strong>Process</strong>”, “<strong>Processing</strong>”, “<strong>Sell</strong>”, “<strong>Service Provider</strong>”, “<strong>Share</strong>”, and “<strong>Third Party</strong>”, shall be interpreted in accordance with applicable Data Privacy Law.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">15.3 “<strong>Personal Information</strong>” means any Customer Content Processed by Mixpanel in the Application Services pursuant to the Agreement, relating to an identified or identifiable natural person or household; where an “identifiable natural person” means an individual who can be identified, directly or indirectly. Personal Information includes “Personal Data” and “Personally Identifiable Information” within the Customer Content as defined by applicable Data Privacy Law.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">15.4 “<strong>Subprocessor</strong>” or “<strong>Sub-processor</strong>” means any person (including any third party and any Mixpanel Affiliate, but excluding Mixpanel personnel) appointed by or on behalf of Mixpanel or any Mixpanel Affiliate to process Personal Information on behalf of Customer and/or Customer Affiliate in connection with the Agreement.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">15.5 All other defined terms shall have the meaning set forth in the Agreement.</p> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="object-object"><center> DPA Schedule 1 </center></h3> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="object-object"><center> Jurisdiction and Industry Specific Processing Terms </center></h3> <div class="Typography_bodySmSerif__OozVb"><ol> <li> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">GDPR. Mixpanel shall take reasonable steps at the Customer’s request to assist Customer in meeting Customer’s obligations under the GDPR. This includes Customer’s obligations to comply with Article 32 to 36 of the GDPR taking into account the nature of the Processing under this DPA.</p> </li> <li> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">US State-Based Laws. Mixpanel shall comply with applicable U.S. State Based Data Privacy Laws, including as defined below.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.1 California. Mixpanel complies with, and assists Customers in their compliance with, the CCPA. In addition to the terms set forth in this DPA, Mixpanel Processes Personal Information of California residents under the following terms.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.1.1 Roles. Customer is a “Business” and Mixpanel is its “Service Provider” for the purpose of Mixpanel’s Processing of Personal Information under the Agreement and applicable Order Form. The parties agree to comply at all times with the provisions of the CCPA applicable to their respective obligations as Business and Service Provider, in respect to the Processing of Personal Information.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.1.2 Business Purpose. Customer agrees that the Business Purpose for which Mixpanel is Processing Personal Information is to provide Customer with the Application Services, as described in the Agreement, applicable Order Form, and as described in Section 3.2 of the DPA. Mixpanel shall not retain, use, or disclose such Personal Information: (i) for a commercial purpose other than for the limited and specified purposes identified in the Agreement, applicable Order Form, and as described in Section 3.2 of the DPA, or (ii) outside the direct business relationship with Customer. Mixpanel shall not combine such Personal Information with personal information that it receives from other sources, except as expressly authorised by Customer and permitted under the CCPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.1.3 No “Sale” & “Sharing” by Mixpanel. Mixpanel shall not “sell” or “share” Personal Information, as defined by the CCPA, unless expressly directed to by Customer.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.1.4 Audit & Monitoring Rights. Mixpanel complies with requests made by Customer under Cal. Civ. Code §1798.100(d) and Cal. Civ. Code § 1798.140(ag)(1) as set forth in Section 6 of the DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.1.5 Notification. Mixpanel shall inform Customer if it determines that it can no longer meet its obligations under the CCPA, and allow Customer to take reasonable and appropriate steps to prevent, stop, or remediate any unauthorised processing of Personal Information.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.2 Virginia. Mixpanel complies with, and assists Customers in their compliance with, the Virginia Consumer Data Privacy Act (“VCDPA”) when processing the Personal Information of residents of Virginia. In addition to the terms set forth in this DPA, Mixpanel Processes Personal Information of Virginia residents under the following terms.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.2.1 Roles. See Section 3.1 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.2.2 Purpose of Processing. See Section 3.2 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.2.3 Deletion of Data Upon Termination. Upon Termination as defined in the Agreement, Mixpanel shall make available, delete or render unusable all Customer Content, including Personal Information, as described in the Agreement.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.2.4 Data Protection Assessments. See Privacy Impact Assessments in Section 3.5.2 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.3 Utah. Mixpanel complies with, and assists Customers in their compliance with, the Utah Consumer Privacy Act of 2021 (“UCPA”) as set forth in the provisions of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.3.1 Roles. See Section 3.1 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.3.2 Purpose of Processing. See Section 3.2 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.4 Colorado. Mixpanel complies with, and assists Customers in their compliance with, the Colorado Privacy Act (“CPA”) of 2022 as set forth in this DPA. In addition to the terms set forth in this DPA, Mixpanel processes Personal Information of Colorado residents in the following way.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.4.1 Roles. See Section 3.1 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.4.2 Purpose of Processing. See Section 3.2 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.4.3 Deletion of Data Upon Termination. Upon Termination as defined in the Agreement, Mixpanel shall make available, delete or render unusable all Customer Content, including Personal Information, as described in the Agreement.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.4.4 Assistance with Data Protection Assessments. Mixpanel complies with requests made by Customer under CPA §6-1-1305(2)(c) as set forth in Section 3.5.2 above.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.4.5 Audits & Inspections. Mixpanel complies with reasonable requests for audits and inspections made by Customer under CPA §6-1-1305(5)(d)(II)(A) and (B) as set forth in the Privacy Impact Assessments 3.5.2 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.5 Connecticut. Mixpanel complies with, and assists Customers with their compliance with, the Connecticut Data Privacy Act (“CTDPA”).</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.5.1 Roles. See Section 3.1 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.5.2 Purpose of Processing. See Section 3.2 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.5.3 Deletion of Data Upon Termination. Upon Termination as defined in the Agreement, Mixpanel shall make available, delete or render unusable all Customer Content, including Personal Information, as described in the Agreement.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.5.4 Data Protection Assessments. See Privacy Impact Assessments in Section 3.5.2 of this DPA.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.6 US Federal Legislation, Industry Specific Laws, and Restrictions on Processing.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.6.1 US Healthcare Customers. If Customer is a “covered entity” or “business associate” as described in the Health Insurance Portability and Accountability Act of 1996, as amended and including the regulations promulgated thereunder (“HIPAA”), Customer must enter into a separate Business Associate Agreement with Mixpanel prior to sending Protected Health Information (“PHI”) to the Application Services.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">2.6.2 Telecommunications Data. To the extent that Mixpanel Processes traffic, content or other Personal Information in the provision of the Application Services, Mixpanel will comply with applicable telecommunications laws and regulations applicable thereto, including security, security breach notification, and data protection laws. Customer is responsible for providing their end-users with notice and/or consent associated with their use of the Application Services.</p> </li> </ol></div> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="object-object"><center> DPA Schedule 2 </center></h3> <h3 class="Typography_headingSm__CuUDi LegalPage_legalSectionTitle__qhckk" id="object-object"><center> Description of Processing Activities </center></h3> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">The following is a description of data Processing and transfer activities by Mixpanel. The Parties acknowledge that the following is a description of Mixpanel’s Processing activities, including the Processing of Personal Information, provided by Mixpanel to Customer as part of the Application Services.</p> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3"></p><table class="LegalPage_dpaTable__3klsU"><tbody><tr><th class="LegalPage_mergedHeader__Gwg09" colspan="2">Mixpanel as Processor: Customer Content (Application Services Data)</th></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Categories of Personal Information</td><td class="LegalPage_dpaTableCell__8DW9P"><div>Data collected by the Application Services is variable based on Customer’s configurations. Default settings of the Application Services collect end-user information including:</div><div><ul><li>Events</li><li>City</li><li>Region</li><li>Country code</li><li>Geo Source</li><li>API endpoint</li><li>API timestamp</li><li>Time zone</li><li>Time processed (UTC)</li><li>User property update timestamp</li><li>Browser</li><li>Browser version</li><li>Device</li><li>Current URL</li></ul>Full list of properties may be found at https://docs.mixpanel.com/docs/data-structure/property-reference/default-properties#event-properties-1</div></td></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Sensitive Personal Information</td><td class="LegalPage_dpaTableCell__8DW9P">None, unless the Agreement specifically provides for the transfer and processing of such data.</td></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Nature of processing</td><td class="LegalPage_dpaTableCell__8DW9P">Providing account access to the services as described in the Agreement or accompanying Order Form; configuring and maintaining customer preferences within the Application Services; providing support for services purchased by customer; communicating with customer about products, support, and services; transmitting, structuring, storing, and making available personal information as required to provide the services. </td></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Duration of Processing</td><td class="LegalPage_dpaTableCell__8DW9P">Data will be stored, processed, and retained for the duration of an active Subscription Plan. Data will be deleted upon customer request for deletion, or within 90 days of Customer’s termination or expiration of the Agreement.</td></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Transfer of Personal Information</td><td class="LegalPage_dpaTableCell__8DW9P"><div>Data transfer is limited by Customer’s selection of available server location. Data transfer is provided to enable the following:</div><div><ul><li>Providing account access to the Application Services to Customer and Customer’s users</li><li>Storage, processing, and display of Personal Information within the Application Services</li><li>Communicating with customer about support issues, products, and services</li><li>Communicating with customer about events, promotions, and product updates</li></ul></div></td></tr></tbody></table><table class="LegalPage_dpaTable__3klsU"><tbody><tr><th class="LegalPage_mergedHeader__Gwg09" colspan="2">Mixpanel as Processor: Spark AI Data</th></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Categories of personal information</td><td class="LegalPage_dpaTableCell__8DW9P"> Data collected by Mixpanel Spark is variable based on Customer’s inputs into Spark. By default, Customer Data and Personal Information are not used in Spark. Customer may turn off the use of Spark AI (https://mixpanel.com/spark-ai/) through their admin accounts. The natural language prompts used by Customer’s Authorized Users may contain personal information, which input returns charts of Customer’s use of Mixpanel’s Application Services.</td></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Sensitive personal information</td><td class="LegalPage_dpaTableCell__8DW9P">None, unless the Agreement specifically provides for the transfer and processing of such data.</td></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Nature of processing</td><td class="LegalPage_dpaTableCell__8DW9P">Providing account access to the services as described in the Agreement or accompanying Order Form; configuring and maintaining customer preferences within the Application Services; providing support for services purchased by customer; communicating with customer about products, support, and services; transmitting, structuring, storing, and making available personal information as required to provide the services. </td></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Duration of Processing</td><td class="LegalPage_dpaTableCell__8DW9P">Data will be stored, processed, and retained for the duration of an active Subscription Plan. Data will be deleted upon customer request for deletion, or within 90 days of Customer’s termination of the Agreement or failure to make payment.</td></tr><tr><td class="LegalPage_dpaTableCell__8DW9P">Transfer of Personal Information</td><td class="LegalPage_dpaTableCell__8DW9P"><div>Data transfer is limited by Customer’s selection of data warehouse location. Data transfer is provided to enable the following:</div><div><ul><li>Providing account access to Spark to Customer and Customer’s users</li><li>Communicating with customer about support issues, products, and services</li></ul></div></td></tr></tbody></table><p></p> <h4 class="Typography_headingXs__ACFef LegalPage_legalSectionTitle__qhckk" id="prior-versions">Prior Versions</h4> <p class="Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3"><a href="/legal/dpa-prior-to-sept-2024" class="Link Typography_isLink__0_8f8 Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">DPA Prior to September 2024</a></p> <h4 class="Typography_headingXs__ACFef LegalPage_legalSectionTitle__qhckk" id="object-object"><a href="/legal/cdpa" class="Link Typography_isLink__0_8f8 Typography_bodySmSerif__OozVb LegalPage_grayContent__oaEA3">Prior CDPA addendum</a></h4></div><div class="GridItem_gridItem___tZ3h GridItem_gridItemGap-base__Ym1zp GridItem_smFill__BEbc_ GridItem_gridItemSize-med-1__Lsi5Q GridItem_lgFill__kkwmJ GridItem_xlFill__KfhUO"></div></div></div></div></main><div class="Toastify" id="regular-toast"></div><div class="Toastify" id="fit-content-toast"></div><div class="Footer_root__g9BuT"><div class="GridContainer_gridContainer__QWz73 GridContainer_fullHeight__3MiEv"><div class="GridItem_gridItem___tZ3h GridItem_gridItemGap-base__Ym1zp GridItem_smFill__BEbc_ GridItem_gridItemSize-med-8__Sn3b1 GridItem_gridItemSize-lg-12__AOMO2 GridItem_gridItemSize-xl-12__5Lau0"><div class="Footer_footerTopContainer__VWML_"><div class="Footer_navigationColumn__90SNu"><div class="Footer_navigationColumnSectionItem__x4AGu"><div class="Footer_navigationColumnTitle__8Plrv"><div class="Typography_headingXs__ACFef">Product</div></div><div></div><div class="Footer_navigationList__a5IfP"><a href="/acquire" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT"><div>Acquire New Users</div></a><a href="/grow" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT"><div>Grow Your Business</div></a><a href="/enterprise" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT"><div>Enterprise</div></a><a href="/developer" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT"><div>Developer</div></a><a href="https://mixpanel.com/releases/session-replay" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT" target="_blank"><div>Session Replay</div></a><a href="https://mixpanel.com/partners/integrations" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT" target="_blank"><div>Integrations</div></a><a href="/security-privacy" class="Link 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class="Footer_navigationList__a5IfP"><a href="/teams" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT"><div>Teams</div></a><a href="/industries" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT"><div>Industries</div></a></div></div><div class="Footer_navigationColumnSectionItem__x4AGu"><div class="Footer_navigationColumnTitle__8Plrv"><div class="Typography_headingXs__ACFef">Templates</div></div><div></div><div class="Footer_navigationList__a5IfP"><a href="https://mixpanel.com/p/QLBHa24vdYuK2MJLiNUA1S" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P Footer_navigationColumnItem__q_RqT" target="_blank"><div>Company KPIs</div></a><a href="https://mixpanel.com/p/5dbqyToAtFMaDJVJNzUeuG" class="Link Typography_isLink__0_8f8 Typography_navElement__71jjJ Typography_bodySm__TdD9P 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