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theme-single-blog-heading" data-post-heading="true">How to connect Grandstream UCM with Supervoice</h1><div class="theme-blog-post-details-area"><span class="theme-blog-date"> 23.06.20 01:58 AM </span><span class="theme-blog-author"> By <a href="/blogs/author/irene" data-blog-author="true">Irene</a></span></div> </div><div class="theme-blog-part theme-blog-post-content"><div class="zpcontent-container blogpost-container "><div data-element-id="elm_ozYkgLiHQfO4_ldIQ2eBsQ" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer"><div data-element-id="elm_TJGI9DnZRii_W9buX_2VuA" data-element-type="row" class="zprow zpalign-items- zpjustify-content- "><style type="text/css"></style><div data-element-id="elm_ea2PdspPS8CsNcn297Wsew" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_-sZ1ykYpSgS13fKgOh6S_A" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_-sZ1ykYpSgS13fKgOh6S_A"].zpelem-heading { border-radius:1px; } </style><h2 class="zpheading zpheading-align-center " data-editor="true"><span style="color:inherit;"><div>UCM Supervoice Trunk Configuration</div></span></h2></div> <div data-element-id="elm_ExWO_PpdSZmPq_EWJlJrkQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_ExWO_PpdSZmPq_EWJlJrkQ"].zpelem-text{ border-radius:1px; } </style><div class="zptext zptext-align-center " data-editor="true"><div style="text-align:left;"><span style="color:inherit;"><span style="color:inherit;"><span style="color:inherit;"><p><span style="font-size:12pt;">In order to create your Supervoice Trunk using the TLS (Transport Layer Security) certificate you must follow the following steps:</span></p><p><span style="font-size:12pt;"> </span></p><p><span style="font-size:12pt;">1. First, go to the UCM Web - Interface in the settings PBX Settings → SIP Settings → TCP/TLS and activate the field “TLS Enable”.</span></p><p><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-19.png" alt=""></span><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="font-size:12pt;">2. Navigate to the path Extension / Trunk → VoIP Trunks.</span></p><p><span style="font-size:12pt;">3. Click on the button “+ Add SIP Trunk”.</span></p><p><span style="font-size:12pt;">4. In the field “Type” input the value “Register SIP Trunk”, in the field “Provider Name” input the value Supervoice and choose the value “Supervoice ” in the drop-down menu.</span></p><p><span style="font-size:12pt;">In the field “Host Name” the value “sip.supervoice.eu:5061” will be automatically completed.</span></p><p><span style="color:inherit;"></span></p><p><span style="font-size:12pt;">5. In the fields “Username” and “AuthID” input you account’s id, in the field “Password” input the “Password” that has been sent via SMS, following the example below:</span></p><p><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-20.png" alt=""></span><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-21.png" alt=""></span><span style="color:inherit;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="color:inherit;"></span></p><p><span style="font-size:12pt;">6. Choose the button “Save” and next choose the button “Edit” in the right side of the new Supervoice Trunk.</span></p><p><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-22.png" alt=""></span><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="color:inherit;"></span></p><p><span style="font-size:12pt;">7. In the tab “Basic Settings” verify that in the field “Transport” the value “TLS” is selected , unselect the “Keep Trunk CID” and on the field “From User” add your username that will be in the form of id00xxxxx that was email to you.</span></p><p><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-23.png" alt=""></span><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="color:inherit;"></span></p><p><span style="font-size:12pt;">8. In the tab “Advanced Settings” choose the setting “Enable Heartbeat Detection” , also change the DTMF mode to Inband and the Codecs to PCMA,PCMU and G729</span></p><p><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-24.png" alt=""></span><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="font-size:12pt;">Click Save and Apply Changes and navigate to the Dashboard in order to verify you ’re your account is registered.<br><br></span></p><p><span style="font-size:12pt;">Receive/Make Calls</span></p><p><span style="font-size:12pt;">In order to receive and make calls you must make the appropriate inbound and outbound rules.</span></p><p><span style="font-size:12pt;">Receive calls</span></p><p><span style="font-size:12pt;">Navigate to the address Extension / Trunk → Inbound Routes and choose the value “SIP Trunks -- Supervoice” in the Trunks field.</span></p><p><span style="font-size:12pt;">Click Add.</span></p><p><span style="font-size:12pt;">Please insert in the Pattern field the underscore symbol followed by the CID in E164 format.</span></p><p><span style="color:inherit;"></span></p><p><span style="font-size:12pt;">E.g.: _302107107000.</span></p><p><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-25.png" alt=""></span><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="font-size:12pt;">Make calls</span></p><p><span style="font-size:12pt;">In order to call Greek numbers, you must navigate in the menu: Extension / Trunk → Outbound Routes → +Add</span></p><p><span style="font-size:12pt;">Set a name for your outbound rule, for example “Out_supervoice” and input the following:</span></p><p><span style="font-size:12pt;">Pattern: _2xxxxxxxxx</span></p><p><span style="font-size:12pt;color:inherit;">            _69xxxxxxxx</span></p><p><span style="font-size:12pt;">Trunk: SIP Trunks – Supervoice</span></p><p><span style="color:inherit;"></span></p><p><span style="font-size:12pt;">Prepend: 30<br></span></p><p><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-26.png" alt=""></span><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="font-size:12pt;">So that all the Greek numbers are sent in E164 format.</span></p><p><span style="color:inherit;"></span></p><p><span style="font-size:12pt;">For international number you need to create a new rule as the one below</span></p><p><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><img src="/Sun%20Aug%2001%202021-27.png" alt=""></span><span style="font-size:12pt;"><br></span></p><p><span style="color:inherit;"><br></span></p><p><span style="font-size:12pt;">On this rule you need to remove the two first digits that are 00 in order to send the number as an E164 number format.</span></p><p><span style="font-size:12pt;">Verify that the field Privilege Level is equal or less than your extension’s Privilege Level.</span></p><p><span style="color:inherit;"></span></p><p><span style="font-size:12pt;"><br> 9. 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