24/7 Chat Cooperative

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https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/Consulting%20Pages/Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif?width=480&name=Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/Consulting%20Pages/Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif?width=720&name=Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif 720w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/Consulting%20Pages/Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif?width=768&name=Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif 768w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/Consulting%20Pages/Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif?width=1350&name=Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif 1350w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/Consulting%20Pages/Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif?width=1440&name=Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif 1440w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/Consulting%20Pages/Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif?width=1920&name=Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif 1920w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/Website%20Graphics/Consulting%20Pages/Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif?width=2000&name=Consulting%20-%20Design%20&%20Build%202024-12%20(3).gif 2000w" width="1000" height="400" loading="lazy" class="box-over-image__img"> <div class="box-over-image__box clear box-over-image__box--white box-over-image__box--shadow txt txt--light"> <h1>24/7 Chat Cooperative</h1> <p style="font-size: 24px;">Our affordable 24/7 Chat Co-Op ensures your patrons have round-the-clock access to expert librarians.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-3 content_bucket-row-1-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1735582423463" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1735582423463 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--light"> <h2 class="h2">Millions of Answered Questions</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1735851315417" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1735851315417 module--rtext"> <div class="module__inner"> <div id="rtext__1735851315417" class="rtext rtext--box-none txt--light"> <div class="rtext__content clear normal-text"> <p><span>Our MLS-degreed librarians deliver nonstop online chat coverage to member libraries around the world. Co-Op librarians have responded to millions of reference chats that would have otherwise gone unanswered. </span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1735583011941" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--1735583011941{padding-top:0px;}</style> <div class="module module--1735583011941 module--quickfeat"> <div class="module__inner"> <div class="quickfeat quickfeat--light txt--light txt--unstyle-links"> <div class="row items-stretch justify-center"> <div class="col s4 md-s12 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 48px;"> <div class="quickfeat__icon"> <span class="icon icon--1735583011941-1 icon--type-icon icon--medium icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Building1_layer"><path d="M436 480h-20V24c0-13.255-10.745-24-24-24H56C42.745 0 32 10.745 32 24v456H12c-6.627 0-12 5.373-12 12v20h448v-20c0-6.627-5.373-12-12-12zM128 76c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v40c0 6.627-5.373 12-12 12h-40c-6.627 0-12-5.373-12-12V76zm0 96c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v40c0 6.627-5.373 12-12 12h-40c-6.627 0-12-5.373-12-12v-40zm52 148h-40c-6.627 0-12-5.373-12-12v-40c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v40c0 6.627-5.373 12-12 12zm76 160h-64v-84c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v84zm64-172c0 6.627-5.373 12-12 12h-40c-6.627 0-12-5.373-12-12v-40c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v40zm0-96c0 6.627-5.373 12-12 12h-40c-6.627 0-12-5.373-12-12v-40c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v40zm0-96c0 6.627-5.373 12-12 12h-40c-6.627 0-12-5.373-12-12V76c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v40z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <h4 class="quickfeat__title">600+ Participating Libraries</h4> </div> <span class="screen-reader-text">600+ Participating Libraries</span> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 48px;"> <div class="quickfeat__icon"> <span class="icon icon--1735583011941-2 icon--type-icon icon--medium icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="comments2_layer"><path d="M416 192c0-88.4-93.1-160-208-160S0 103.6 0 192c0 34.3 14.1 65.9 38 92-13.4 30.2-35.5 54.2-35.8 54.5-2.2 2.3-2.8 5.7-1.5 8.7S4.8 352 8 352c36.6 0 66.9-12.3 88.7-25 32.2 15.7 70.3 25 111.3 25 114.9 0 208-71.6 208-160zm122 220c23.9-26 38-57.7 38-92 0-66.9-53.5-124.2-129.3-148.1.9 6.6 1.3 13.3 1.3 20.1 0 105.9-107.7 192-240 192-10.8 0-21.3-.8-31.7-1.9C207.8 439.6 281.8 480 368 480c41 0 79.1-9.2 111.3-25 21.8 12.7 52.1 25 88.7 25 3.2 0 6.1-1.9 7.3-4.8 1.3-2.9.7-6.3-1.5-8.7-.3-.3-22.4-24.2-35.8-54.5z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <h4 class="quickfeat__title">6M+ Answered Chats</h4> </div> <span class="screen-reader-text">6M+ Answered Chats</span> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 48px;"> <div class="quickfeat__icon"> <span class="icon icon--1735583011941-3 icon--type-icon icon--medium icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 640 512" aria-hidden="true"><g id="Users3_layer"><path d="M96 224c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm448 0c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm32 32h-64c-17.6 0-33.5 7.1-45.1 18.6 40.3 22.1 68.9 62 75.1 109.4h66c17.7 0 32-14.3 32-32v-32c0-35.3-28.7-64-64-64zm-256 0c61.9 0 112-50.1 112-112S381.9 32 320 32 208 82.1 208 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C179.6 288 128 339.6 128 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zm-223.7-13.4C161.5 263.1 145.6 256 128 256H64c-35.3 0-64 28.7-64 64v32c0 17.7 14.3 32 32 32h65.9c6.3-47.4 34.9-87.3 75.2-109.4z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <h4 class="quickfeat__title">1500+ Participating Librarians</h4> </div> <span class="screen-reader-text">1500+ Participating Librarians</span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1735851621118" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1735851621118 module--quickfeat"> <div class="module__inner"> <div class="quickfeat quickfeat--light txt--light txt--unstyle-links"> <div class="row items-stretch justify-center"> <div class="col s4 md-s6 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 48px;"> <div class="quickfeat__icon"> <span class="icon icon--1735851621118-1 icon--type-icon icon--medium icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="thumbs-up1_layer"><path d="M104 224H24c-13.255 0-24 10.745-24 24v240c0 13.255 10.745 24 24 24h80c13.255 0 24-10.745 24-24V248c0-13.255-10.745-24-24-24zM64 472c-13.255 0-24-10.745-24-24s10.745-24 24-24 24 10.745 24 24-10.745 24-24 24zM384 81.452c0 42.416-25.97 66.208-33.277 94.548h101.723c33.397 0 59.397 27.746 59.553 58.098.084 17.938-7.546 37.249-19.439 49.197l-.11.11c9.836 23.337 8.237 56.037-9.308 79.469 8.681 25.895-.069 57.704-16.382 74.757 4.298 17.598 2.244 32.575-6.148 44.632C440.202 511.587 389.616 512 346.839 512l-2.845-.001c-48.287-.017-87.806-17.598-119.56-31.725-15.957-7.099-36.821-15.887-52.651-16.178-6.54-.12-11.783-5.457-11.783-11.998v-213.77c0-3.2 1.282-6.271 3.558-8.521 39.614-39.144 56.648-80.587 89.117-113.111 14.804-14.832 20.188-37.236 25.393-58.902C282.515 39.293 291.817 0 312 0c24 0 72 8 72 81.452z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <h4 class="quickfeat__title">Countless Satisfied Patrons</h4> </div> <span class="screen-reader-text">Countless Satisfied Patrons</span> </div> </div> <div class="col s4 md-s6 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 48px;"> <div class="quickfeat__icon"> <span class="icon icon--1735851621118-2 icon--type-icon icon--medium icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Hand Holding Heart2_layer"><path d="M275.3 250.5c7 7.4 18.4 7.4 25.5 0l108.9-114.2c31.6-33.2 29.8-88.2-5.6-118.8-30.8-26.7-76.7-21.9-104.9 7.7L288 36.9l-11.1-11.6C248.7-4.4 202.8-9.2 172 17.5c-35.3 30.6-37.2 85.6-5.6 118.8l108.9 114.2zm290 77.6c-11.8-10.7-30.2-10-42.6 0L430.3 402c-11.3 9.1-25.4 14-40 14H272c-8.8 0-16-7.2-16-16s7.2-16 16-16h78.3c15.9 0 30.7-10.9 33.3-26.6 3.3-20-12.1-37.4-31.6-37.4H192c-27 0-53.1 9.3-74.1 26.3L71.4 384H16c-8.8 0-16 7.2-16 16v96c0 8.8 7.2 16 16 16h356.8c14.5 0 28.6-4.9 40-14L564 377c15.2-12.1 16.4-35.3 1.3-48.9z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <h4 class="quickfeat__title">Expert Help for Your Community</h4> </div> <span class="screen-reader-text">Expert Help for Your Community</span> </div> </div> <div class="col s4 md-s6 sm-s12"> <div class="quickfeat__item" style="margin-bottom: 48px;"> <div class="quickfeat__icon"> <span class="icon icon--1735851621118-3 icon--type-icon icon--medium icon--disc icon--fill icon--accent"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="Check3_layer"><path d="M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z" /></g></svg> </span> </span> </div><div class="quickfeat__text" style="padding-inline-start: 24px;padding-inline-end: 48px;"> <h4 class="quickfeat__title">Flexible Service Model</h4> </div> <span class="screen-reader-text">Flexible Service Model</span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 content_bucket-row-2-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732211709206" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732211709206"><div id="manage-content" class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> <div class="section-bg__media section-bg__media--lg section-bg__img" role="img" aria-label="Background_5" style="background-image: url(https://www.springshare.com/hubfs/Website%20Graphics/Backgrounds/Background_5.png); background-position: center center"></div> <div class="section-bg__deco section-bg__deco--bottom section-bg__deco--custom"> <div class="section-bg__svg" style="height: 108px;"> <svg width="1440" height="108" viewbox="0 0 1440 108" fill="none" xmlns="http://www.w3.org/2000/svg" preserveaspectratio="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M0 0V107.009V108H1440V107.009V0C1239.73 67.1724 990.35 107.009 720 107.009C449.65 107.009 200.27 67.1724 0 0Z" fill="currentColor" /> </svg> </div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1732044727307" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_1732044727307_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="text">ENSURE YOUR USERS HAVE 24/7 ACCESS TO EXPERT LIBRARIANS</span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-11 cell_17320447273062-row-2-vertical-alignment dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column cell_1735917399278-vertical-alignment" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17320447273072" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--17320447273072{padding-bottom:30px;}@media(max-width:1139px){.module--17320447273072{padding-bottom:30px;}}@media(max-width:767px){.module--17320447273072{padding-bottom:20px;}}</style> <div class="module module--17320447273072 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--dark"> <h2 class="h2" style="margin-bottom: 0;">Your Virtual Reference Service Desk is Always Open</h2> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-13 cell_17320447273062-row-3-vertical-alignment dnd-row"> <div class="row-fluid "> <div class="span4 widget-span widget-type-cell cell_1734456023654-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-14 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1734455999907" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1734455999907 module--rtext"> <div class="module__inner"> <div id="rtext__1734455999907" class="rtext rtext--box-none txt--dark pns"> <div class="rtext__content clear normal-text"> <h4>Answer Local Chats First</h4> <p>If you want guaranteed first dibs at answering your patrons' questions first, we've got you covered!</p> <p> </p> <h4>Cascading Fallback Widgets</h4> <p>Control how and when a chat cascades from in-library chatbots or chat departments to the Cooperative so patrons get help even when you're offline or busy.</p> <p> </p> <h4>Custom Coverage Hours</h4> <p>Not every library is in need of 24/7/365 coverage. You pick which days and hours you'd like coverage with flexible pricing.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="span4 widget-span widget-type-cell dnd-column cell_17344560236543-vertical-alignment" style="" data-widget-type="cell" data-x="4" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17343777102024" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module module--17343777102024 module--image module--block-center module--md-block-center module--sm-block-center module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <img src="https://www.springshare.com/hs-fs/hubfs/chat%20cooperative_4.gif?width=300&height=311&name=chat%20cooperative_4.gif" alt="chat cooperative_4" srcset="https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/chat%20cooperative_4.gif?width=360&name=chat%20cooperative_4.gif 360w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/chat%20cooperative_4.gif?width=480&name=chat%20cooperative_4.gif 480w, https://47733142.fs1.hubspotusercontent-na1.net/hub/47733142/hubfs/chat%20cooperative_4.gif?width=600&name=chat%20cooperative_4.gif 600w" width="300" height="311" loading="lazy" class="img--radius "> </div> </div> </div> </div> </div> </div> </div> <div class="span4 widget-span widget-type-cell cell_1735582159937-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="8" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-16 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1735582159938" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1735582159938 module--rtext"> <div class="module__inner"> <div id="rtext__1735582159938" class="rtext rtext--box-none txt--dark pns"> <div class="rtext__content clear normal-text"> <h4>Post-Chat Follow-Up</h4> <p>Automatically create a ticket in your library's LibAnswers system so you can follow-up with your patrons afterwards.</p> <p> </p> <h4>24/7 Staffing FAQ Group</h4> <p>Create unique FAQs with your hours of operation, links to databases and catalogs, shortcuts to LibGuides, and more so global librarians can best serve your patrons.</p> <p> </p> <h4>Rigorous Quality Control</h4> <p>Springshare has a rigorous quality control process to ensure all chats receive the highest quality of answers.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-17 dnd-section content_bucket-row-3-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-18 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732214548542" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732214548542"><div id="customization" class="section-bg section-bg--custom section-bg--top-border-none section-bg--bottom-border-none"><div class="section-bg__custom section-bg__custom--color" style="background-color: #FFFFFF;"></div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-19 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17320457557936" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--17320457557936 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--light"> <h2 class="h2">Flexible Service Models to Fit Your Needs and Requirements</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-20 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732206683408" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--1732206683408{padding-top:20px;padding-left:50px;padding-right:50px;}</style> <div class="module module--1732206683408 module--contact-card"> <div class="module__inner"> <div class="content-cards row items-stretch justify-center"> <div class="col s6 md-s6 sm-s12"> <div class="content-card content-card--light"> <div class="content-card__img"> </div> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag "><br>Local Contribution to Co-Op</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><header><span>If your staff can contribute a few hours per week to the cooperative staffing, we provide discounted price for your annual co-op service license.</span></header></div> </div> </div> </div> <div class="col s6 md-s6 sm-s12"> <div class="content-card content-card--light"> <div class="content-card__img"> </div> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag "><br>No Contribution to Co-Op</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><section> <p><span>We understand that some libraries do not have any additional staff time to contribute to the co-op staffing, and that is okay. We will still ensure your chat queues are covered 24/7/365.</span></p> </section></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-21 dnd-section content_bucket-row-4-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-22 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732211566835" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--1732211566835"><div id="key-features" class="section-bg section-bg--white section-bg--top-border-none section-bg--bottom-border-none"> <div class="section-bg__media section-bg__media--lg section-bg__img" role="img" aria-label="Background_6" style="background-image: url(https://www.springshare.com/hubfs/Website%20Graphics/Backgrounds/Background_6.png); background-position: center center"></div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-23 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732042595676" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1732042595676 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--light"> <h2 class="h2">Cooperative Features That Make Your Life Easier</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-24 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1732043130362" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--1732043130362{padding-bottom:0px;}@media(max-width:1139px){.module--1732043130362{padding-bottom:0px;}}@media(max-width:767px){.module--1732043130362{padding-bottom:0px;}}</style> <div class="module module--1732043130362 module--contact-card"> <div class="module__inner"> <div class="content-cards row items-stretch justify-center"> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-1 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 496 512" aria-hidden="true"><g id="Globe1_layer"><path d="M336.5 160C322 70.7 287.8 8 248 8s-74 62.7-88.5 152h177zM152 256c0 22.2 1.2 43.5 3.3 64h185.3c2.1-20.5 3.3-41.8 3.3-64s-1.2-43.5-3.3-64H155.3c-2.1 20.5-3.3 41.8-3.3 64zm324.7-96c-28.6-67.9-86.5-120.4-158-141.6 24.4 33.8 41.2 84.7 50 141.6h108zM177.2 18.4C105.8 39.6 47.8 92.1 19.3 160h108c8.7-56.9 25.5-107.8 49.9-141.6zM487.4 192H372.7c2.1 21 3.3 42.5 3.3 64s-1.2 43-3.3 64h114.6c5.5-20.5 8.6-41.8 8.6-64s-3.1-43.5-8.5-64zM120 256c0-21.5 1.2-43 3.3-64H8.6C3.2 212.5 0 233.8 0 256s3.2 43.5 8.6 64h114.6c-2-21-3.2-42.5-3.2-64zm39.5 96c14.5 89.3 48.7 152 88.5 152s74-62.7 88.5-152h-177zm159.3 141.6c71.4-21.2 129.4-73.7 158-141.6h-108c-8.8 56.9-25.6 107.8-50 141.6zM19.3 352c28.6 67.9 86.5 120.4 158 141.6-24.4-33.8-41.2-84.7-50-141.6h-108z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-1.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">Global & Local Cooperatives</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>We operate cooperatives for Academic Libraries and Public Libraries, and even provide support en español, so your patrons will always get targeted help. You can also form a local cooperative for priority access to each other's questions.</span></p></div> </div> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-2 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="Bar Chart2_layer"><path d="M332.8 320h38.4c6.4 0 12.8-6.4 12.8-12.8V172.8c0-6.4-6.4-12.8-12.8-12.8h-38.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h38.4c6.4 0 12.8-6.4 12.8-12.8V76.8c0-6.4-6.4-12.8-12.8-12.8h-38.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-288 0h38.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-38.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h38.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-38.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zM496 384H64V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-32c0-8.84-7.16-16-16-16z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-2.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">Chat Statistics for Your Users</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>The system provides actionable, in-depth statistics. View a breakdown of chat traffic, tickets, average wait times, patron ratings, and more. Review chats and provide feedback to the answering library for in-house improvement.</span></p></div> </div> </div> </div> <div class="col s4 md-s12 sm-s12"> <div class="content-card content-card--light content-card--no-img-just-icon"> <div class="content-card__img"> </div> <div class="content-card__icon"> <span class="icon icon--1732043130362-3 icon--type-icon icon--large icon--disc icon--fill"> <span class="icon__glyph"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="th-list3_layer"><path d="M149.333 216v80c0 13.255-10.745 24-24 24H24c-13.255 0-24-10.745-24-24v-80c0-13.255 10.745-24 24-24h101.333c13.255 0 24 10.745 24 24zM0 376v80c0 13.255 10.745 24 24 24h101.333c13.255 0 24-10.745 24-24v-80c0-13.255-10.745-24-24-24H24c-13.255 0-24 10.745-24 24zM125.333 32H24C10.745 32 0 42.745 0 56v80c0 13.255 10.745 24 24 24h101.333c13.255 0 24-10.745 24-24V56c0-13.255-10.745-24-24-24zm80 448H488c13.255 0 24-10.745 24-24v-80c0-13.255-10.745-24-24-24H205.333c-13.255 0-24 10.745-24 24v80c0 13.255 10.745 24 24 24zm-24-424v80c0 13.255 10.745 24 24 24H488c13.255 0 24-10.745 24-24V56c0-13.255-10.745-24-24-24H205.333c-13.255 0-24 10.745-24 24zm24 264H488c13.255 0 24-10.745 24-24v-80c0-13.255-10.745-24-24-24H205.333c-13.255 0-24 10.745-24 24v80c0 13.255 10.745 24 24 24z" /></g></svg> </span> </span> </div><style> .icon--1732043130362-3.icon--fill { background: #004e80; color: rgba(255, 255, 255, 1.0); } </style> <div class="content-card__header txt--light"> <div class="content-card__title"> <h4 class="content-card__title-tag ">Librarian Activity Dashboard</h4> </div> </div> <div class="content-card__body"> <div class="content-card__desc small-text clear txt--light"><p><span>Visit the Cooperative Dashboard to view your activity, co-op admins, member institutions, and other co-op librarians. Review your institution's schedules, top answerers, chat ratings, and other useful statistics.</span></p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-25 dnd-section content_bucket-row-5-max-width-section-centering content_bucket-row-5-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-26 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17322094304238" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--17322094304238"><div id="cta" class="section-bg section-bg--accent section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-27 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17322094304239" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--17322094304239 module--heading module--text-center module--md-text-center module--sm-text-center"> <div class="module__inner"> <div class="heading txt--dark"> <h2>Ready for the Next Steps?</h2> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-28 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_173220943042310" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>.module--173220943042310{padding-left:250px;padding-right:250px;}@media(max-width:1139px){.module--173220943042310{padding-left:0px;padding-right:0px;}}@media(max-width:767px){.module--173220943042310{padding-left:0px;padding-right:0px;}}</style> <div class="module module--173220943042310 module--rtext"> <div class="module__inner"> <div id="rtext__173220943042310" class="rtext rtext--box-none txt--dark"> <div class="rtext__content clear normal-text"> <p style="text-align: center;"><span>Springshare's 24/7 Co-Op ensures your patrons have access to MLS-degreed librarians anytime. 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