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data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 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data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 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href="https://www.apple.com/chde/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 1.096.885l.973.235c1.189.287 1.763.802 1.763 1.711 0 1.13-1.095 1.91-2.531 1.91-1.406 0-2.373-.674-2.484-1.723h1.037c.17.533.674.873 1.482.873.85 0 1.459-.404 1.459-.984 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1.8398zm5.9912-2.6367h1.0195v.9492h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm7.2802 4.6758v-3.832h-.9961v-.8438h.9961v-1.6348h1.0547v1.6348h1.3828v.8438h-1.3828v3.5742c0 .7441.2578 1.043.9141 1.043.1816 0 .2812-.0059.4688-.0234v.8672c-.1992.0352-.3926.0586-.5918.0586-1.3008-.0001-1.8458-.4806-1.8458-1.6876z"></path></svg></span><span class="globalnav-link-text">Entertainment</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ch-de/shop/goto/buy_accessories" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" 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durchsuchen" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" value><input type="hidden" name="locale" value><button aria-label="Suche löschen" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"><svg height="14" viewBox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path></svg></span><span class="globalnav-image-compact"><svg height="16" viewBox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"><path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 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height="240" width="240" style="max-width: min(100%,120px);"/></div> <h1 class="gb-header alignment horizontal-align-center">Reparatur und Service für Beats</h1> <p class="gb-paragraph alignment horizontal-align-center">Wir helfen dir gerne weiter. Apple-zertifizierte Reparaturen werden von vertrauenswürdigen Experten durchgeführt, die nur Apple-Originalteile verwenden, die gemäß den Sicherheits- und Leistungsstandards von Apple entwickelt, getestet und hergestellt wurden.</p> <h2 class="gb-header alignment horizontal-align-center">Wie erhalte ich Service für meine Beats?</h2> <div class="alignment horizontal-align-center"><div class="gb-group group-column-layout column-2-layout alignment horizontal-align-center"><div class="gb-group"><div class='has-image alignment horizontal-align-center'><img class="gb-image alignment horizontal-align-center" alt="Besuch vereinbaren" src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-service-visit_2x.png" height="128" width="128" style="max-width: min(100%,64px);"/></div><h3 class="gb-header alignment horizontal-align-center">Besuch vereinbaren</h3><p class="gb-paragraph alignment horizontal-align-center">Vereinbare einen Termin bei einem autorisierten Apple Service Provider oder Apple Store</p></div><div class="gb-group"><div class='has-image alignment horizontal-align-center'><img class="gb-image alignment horizontal-align-center" alt="Zur Reparatur einsenden" src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-service-send-in_2x.png" height="128" width="128" style="max-width: min(100%,64px);"/></div><h3 class="gb-header alignment horizontal-align-center">Zur Reparatur einsenden</h3><p class="gb-paragraph alignment horizontal-align-center">Dein Produkt direkt an Apple schicken lassen</p></div></div></div> <div class='has-cta alignment horizontal-align-center'><a class="cta gb-call-to-action alignment horizontal-align-center" href="https://getsupport.apple.com/?caller=sfaq&PRKEYS=PF27">Service erhalten</a></div> <h2 class="gb-header alignment horizontal-align-left">Angebotene Services</h2> <div class="alignment horizontal-align-left"><div class="gb-group group-column-layout column-2-layout alignment horizontal-align-left"><div class="gb-group"><div class='has-image alignment horizontal-align-left'><img class="gb-image alignment horizontal-align-left" alt="Beschädigte Beats-Produkte" src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-beats-replacement_2x-gray.png" height="160" width="160" style="max-width: min(100%,80px);"/></div><h3 class="gb-header alignment horizontal-align-left">Beschädigte Beats-Produkte</h3><p class="gb-paragraph alignment horizontal-align-left">Wenn dein Produkt wegen physischer Schäden ersetzt werden muss, kannst du jeden beschädigten Artikel gegen eine Gebühr austauschen lassen. Unabsichtliche Beschädigungen werden nicht von der Apple-Garantie abgedeckt.</p><p class="gb-paragraph alignment horizontal-align-left">Unabsichtliche Beschädigungen sind für die Abdeckung im Rahmen deines AppleCare+-Vertrags für Kopfhörer qualifiziert.</p></div><div class="gb-group"><div class='has-image alignment horizontal-align-left'><img class="gb-image alignment horizontal-align-left" alt="Batterieservice" src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-featured-iphone-battery_2x-gray.png" height="160" width="160" style="max-width: min(100%,80px);"/></div><h3 class="gb-header alignment horizontal-align-left">Batterieservice</h3><p class="gb-paragraph alignment horizontal-align-left">Wir können deine Beats-Batterie gegen eine Gebühr austauschen. Normaler Batterieverschleiß ist nicht von der Garantie abgedeckt.</p><p class="gb-paragraph alignment horizontal-align-left">Dein Produkt hat Anspruch auf einen kostenlosen Batterieaustausch, wenn du AppleCare+ für Kopfhörer hast und die Batterie deiner Beats-Kopfhörer oder -In-Ear-Kopfhörer weniger als 80 % ihrer ursprünglichen Kapazität erreicht.</p></div></div></div> <h2 class="gb-header alignment horizontal-align-center">Wie viel kostet die Serviceleistung?</h2> <p class="gb-paragraph alignment horizontal-align-center">Verwende unser Tool &bdquo;Kostenvoranschlag einholen“, um mögliche Kosten zu ermitteln, wenn du den Service direkt von Apple beziehst. Wenn du einen anderen Service Provider wählst, kann dieser eigene Gebühren festlegen, frage ihn also nach einem Kostenvoranschlag. Für Serviceleistungen, die von AppleCare+ abgedeckt sind, ist die Gebühr pro Vorfall gleich hoch, unabhängig davon, welchen Service Provider du wählst.</p> <p class="gb-paragraph alignment horizontal-align-center">Für einige ältere Produkte ist der Hardware-Service möglicherweise nicht mehr verfügbar.</p> <p class="gb-paragraph alignment horizontal-align-center"><a href="https://support.apple.com/HT201624" class="gb-anchor">Informationen zu abgekündigten und Vintage-Produkten</a></p> <div id="pricing_widget" style="display: none;"> <div class="container"> <div class="callout"> <h3 class="call-out-label">Kostenvoranschlag einholen</h3> <div class="hint">Triff deine Auswahl unten.</div> <div class="dropdowns-container"> <div class="services-form form-dropdown"> <select class="form-dropdown-select form-dropdown-selectnone" data-ignore-tracking='true' id="services-dropdown" aria-labelledby="services-dropdown_label" > <option disabled="" selected value="">Wähle eine Option</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="services-dropdown_label" aria-hidden="true">Art der Dienstleistung</span> </div> <div class="products-form form-dropdown"> <select disabled data-ignore-tracking='true' class="form-dropdown-select form-dropdown-selectnone" id="products-dropdown" aria-labelledby="products-dropdown_label"> <option disabled="" selected value="">Wähle eine Option</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="products-dropdown_label" aria-hidden="true">Produkt oder Zubehör</span> </div> <div class="models-form form-dropdown"> <select disabled class="form-dropdown-select form-dropdown-selectnone" data-ignore-tracking='true' id="models-details-dropdown" aria-labelledby="models-details-dropdown_label"> <option disabled="" selected value="">Wähle eine Option</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="models-details-dropdown_label" aria-hidden="true">Modell</span> </div> </div> <div class="pricing-more-help"> <a href=https://support.apple.com/ht213325?cid=mc-ols-identifydevice-article_ht213325-ios_ui-06242022 target="_blank" data-ss-analytics-link-component_name="get an estimate">Brauchst du Hilfe bei der Identifizierung deines Modells?<div class="no-icon-wrap"> <span class="more help-link"></span></div></a> </div> <button disabled href="#/" data-ignore-tracking='true' class="button button-neutral estimate-button" role="button" data-ss-analytics-link-component_name="get an estimate" data-ss-analytics-link-component_type="button" data-ss-analytics-link-text="Kostenvoranschlag erhalten" data-ss-analytics-event="acs.link_click">Kostenvoranschlag erhalten</button> <div class="cost-section-container" style="display: none;"> <div class="cost-section"> <div id="service-coverage-section" class="cost-info"> <h4 class="cost-type">Deine geschätzten Kosten</h4> <p class="cost-description">Wir prüfen deinen Leistungsumfang, um die endgültige Servicegebühr zu ermitteln.</p> <figure class="cost-amount stat stat-reduced"> <span id="service-coverage-value" class="stat-value"> </span> </figure> </div> <div id="cost-type-divider" class="divider"></div> <div id="apple-care-section" class="cost-info"> <h4 class="cost-type">Hast du einen AppleCare+ Plan?</h4> <p class="cost-description">Falls verfügbar, kannst du für diese Gebühr die Vorteile deines AppleCare+ Plans nutzen:</p> <figure class="cost-amount stat stat-reduced"> <span id="apple-care-value" class="stat-value"> </span> </figure> </div> </div> <a id="get-service-link" data-ss-analytics-link-url='https://getsupport.apple.com' class="button button-super get-service-button" role="button" data-ss-analytics-link-component_name="get an estimate" data-ss-analytics-link-component_type="button" data-ss-analytics-link-text="Service erhalten" data-ss-analytics-event="acs.link_click">Service erhalten </a> </div> </div> </div> </div> <noscript> <div id="js-disabled-notif" class="no-js pricing-widget"> <div class="container"> <div class="callout no-js"> <i class="icon icon-exclamationcircle"></i> <h3 class="call-out-label">JavaScript ist anscheinend deaktiviert.</h3> <div class="hint">Diese Seite verwendet sichere Scripts, um geschätzte Preise für Services bereitzustellen. Aktiviere JavaScript für deinen Browser und lade diese Seite neu.</div> </div> </div> </div> </noscript> <div id="pricing-error-notif" class="pricing-widget" style="display: none;"> <div class="container"> <div class="callout"> <i class="icon icon-exclamationcircle"></i> <h3 class="call-out-label">Die Preise konnten nicht geladen werden.</h3> <div class="hint">Bitte versuche es später erneut.</div> </div> </div> </div> <div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Wir überprüfen dein Produkt, sobald wir es erhalten. Wenn andere Probleme gefunden werden, können zusätzliche Gebühren anfallen. Alle Gebühren verstehen sich in Schweizer Franken und beinhalten die jeweils geltende Mehrwertsteuer. Wenn wir deine Beats versenden müssen, wird eine Versandgebühr erhoben.</p></div> <div class='has-image alignment horizontal-align-left'><img class="gb-image alignment horizontal-align-left" alt="AppleCare+" src="https://cdsassets.apple.com/live/7WUAS350/sfaq/SFAQ-applecare-plus_2x.png" height="200" width="200" style="max-width: min(100%,100px);"/></div> <h2 class="gb-header alignment horizontal-align-left">Hast du AppleCare+?</h2> <p class="gb-paragraph alignment horizontal-align-left">In deinem Land oder deiner Region wird AppleCare+ für dieses Produkt angeboten. AppleCare+ umfasst einen Batterieservice, d. h. deine Batterie kann kostenlos ersetzt werden, wenn wir dein Produkt testen und die Batterie weniger als 80 % ihrer ursprünglichen Kapazität erreicht.</p> <p class="gb-paragraph alignment horizontal-align-left">AppleCare+ deckt auch Schäden ab, die durch unabsichtliche Beschädigung entstanden sind, und für jeden Schadensfall fällt eine Selbstbeteiligung an. AppleCare+ bietet außerdem einen Express-Austauschservice.</p> <p class="gb-paragraph alignment horizontal-align-left"><a href="https://www.apple.com/chde/support/products/headphones/" class="gb-anchor">Informationen zu AppleCare+ in der Schweiz (Deutsch)</a></p> <p class="gb-paragraph alignment horizontal-align-left"><a href="https://www.apple.com/chfr/support/products/headphones/" class="gb-anchor">Informationen zu AppleCare+ in der Schweiz (Französisch)</a></p> <p class="gb-paragraph alignment horizontal-align-left"><a href="/de-ch/100163" class="gb-anchor">Erfahre mehr über den Express-Austauschservice</a></p> <div class="alignment horizontal-align-left"><div class="gb-group group-column-layout column-2-layout alignment horizontal-align-left"><div class="gb-group"><h4 class="gb-header alignment horizontal-align-left">Garantie</h4><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Die eingeschränkte Apple-Garantie deckt deine Beats und das Zubehör, das mit deinem Produkt geliefert wird, für ein Jahr ab Kaufdatum gegen Herstellungsfehler ab. Separat gekauftes Zubehör der Marke Apple ist durch die eingeschränkte Apple-Garantie für Zubehör abgedeckt. Dazu gehören Netzteile, Ersatzkabel, drahtlose Ladegeräte oder Cases. </p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Die Garantie gilt zusätzlich zu den durch Verbraucherschutzgesetze gewährten Rechten. </p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Abhängig vom jeweiligen Problem bist du vielleicht auch durch AppleCare+ abgesichert. Es gelten die allgemeinen Geschäftsbedingungen, einschließlich Gebühren. Die Verfügbarkeit von Funktionen und Optionen kann je nach Land oder Region variieren.</p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Wenn dein Fall nicht abgedeckt ist, musst du eine Gebühr zahlen. Wenn der Defekt an deinen Beats nicht für Service qualifiziert ist, zahlst du unter Umständen den vollen Ersatzwert.</p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://checkcoverage.apple.com/" class="gb-anchor">Abdeckungsstatus prüfen</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/chde/legal/warranty/" class="gb-anchor">Informationen zur eingeschränkten Apple-Garantie (Deutsch)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/chfr/legal/warranty/" class="gb-anchor">Informationen zur eingeschränkten Apple-Garantie (Französisch)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/chde/legal/statutory-warranty/chde/" class="gb-anchor">Informiere dich über die Verbraucherschutzgesetze in deinem Land oder deiner Region (Deutsch)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/chfr/legal/statutory-warranty/chfr/" class="gb-anchor">Informiere dich über die Verbraucherschutzgesetze in deinem Land oder deiner Region (Französisch)</a></p></div></div><div class="gb-group"><h4 class="gb-header alignment horizontal-align-left">Garantie</h4><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Das reparierte Gerät, inklusive Ersatzteile, ist 90 Tage lang oder für die verbleibende Laufzeit deiner Apple-Garantie bzw. deines AppleCare-Vertrags abgedeckt – je nachdem, welcher Zeitraum länger ist. Dies gilt zusätzlich zu den Rechten, die dir das Verbraucherschutzgesetz gewährt. </p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph">Ersatzgeräte, die Apple im Rahmen des Reparatur- oder Austauschservice bereitstellt, können neue oder wiederverwendete Apple-Originalteile enthalten, die getestet wurden und die funktionalen Voraussetzungen von Apple erfüllen.</p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="http://https://www.apple.com/chde/legal/sales-support/terms/repair/" class="gb-anchor">Bedingungen zu Reparaturen von Apple lesen (Deutsch)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/chfr/legal/sales-support/terms/repair/" class="gb-anchor">Bedingungen zu Reparaturen von Apple lesen (Französisch)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/de/legal/privacy/de-ww/" class="gb-anchor">Apple-Datenschutzrichtlinie lesen (Deutsch)</a></p></div><div class="note gb-note alignment horizontal-align-left"><p class="gb-paragraph"><a href="https://www.apple.com/fr/legal/privacy/fr-ww/" class="gb-anchor">Apple-Datenschutzrichtlinie lesen (Französisch)</a></p></div></div></div></div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">Hilfreich?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Hat mein Problem gelöst'> Ja </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Nicht hilfreich'> Nein </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="Die maximal zulässige Anzahl von Zeichen beträgt 250." /> <label id='feedback-label' data-no-label="Vielen Dank für Ihr Feedback." data-yes-label="Es freut uns zu hören, dass dieser Artikel hilfreich war." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="Wie können wir den Artikel hilfreicher machen? 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