CINXE.COM

<!DOCTYPE html> <html class="no-js" lang="en"> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://shop.app/help","20210927070928","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1632726568"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="preconnect" href="https://web.archive.org/web/20210927070928/https://cdn.shopify.com/"/> <link rel="preload" as="font" crossorigin="anonymous" type="font/woff2" href="https://web.archive.org/web/20210927070928/https://cdn.shopify.com/static/fonts/GT-Walsheim-Bold.woff2"/> <link rel="preload" as="font" crossorigin="anonymous" type="font/woff2" href="https://web.archive.org/web/20210927070928/https://cdn.shopify.com/static/fonts/GT-Walsheim-Regular.woff2"/> <link rel="preload" as="font" crossorigin="anonymous" type="font/woff2" href="https://web.archive.org/web/20210927070928/https://cdn.shopify.com/static/fonts/GT-Walsheim-Medium.woff2"/> <link rel="shortcut icon" type="image/png" href="https://web.archive.org/web/20210927070928im_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/favicon-7859a5f629d44e86a6673fe8db1b39aac82398fd6df9de33c3b3382805a6c761.png"/> <title>Help</title> <meta name="description" content="Shop is an iOS and Android online shopping assistant app designed to help you track, pay, and shop better."/> <link rel="canonical" href="https://web.archive.org/web/20210927070928/https://shop.app/help"> <script nonce="s56XGJfO474WHX5SLNfFEg==">document.documentElement.classList.remove('no-js'); document.documentElement.classList.add('js')</script> <link rel="stylesheet" media="all" href="https://web.archive.org/web/20210927070928cs_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing-8c7e1a64dce1bfb4001ae4d6966791a5c355c4a2f3bd8808249496363d01fe01.css"/> <meta property="og:type" content="website"/> <meta property="og:site_name" content="Shop"/> <meta property="og:title" content="Help"/> <meta property="og:description" content="Shop is an iOS and Android online shopping assistant app designed to help you track, pay, and shop better."/> <meta property="og:image" content="https://web.archive.org/web/20210927070928im_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing/global/social-share-d3ff45b63100a1207bc4171baa2ac4bd1266b2f2b9d683432aedea54dfe1ff2b.jpg"/> <meta property="og:url" content="https://web.archive.org/web/20210927070928/https://shop.app/help"/> <meta property="twitter:card" content="summary_large_image"/> <meta property="twitter:site" content="@Shop"/> <meta property="twitter:account_id" content="851211469236686848"/> <meta property="twitter:title" content="Help"/> <meta property="twitter:description" content="Shop is an iOS and Android online shopping assistant app designed to help you track, pay, and shop better."/> <meta property="twitter:image" content="https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing/global/social-share-d3ff45b63100a1207bc4171baa2ac4bd1266b2f2b9d683432aedea54dfe1ff2b.jpg"/> </head> <body class="page--help shopify-sans-supported-lang"> <div id="GlobalIconSymbols"><svg xmlns="http://www.w3.org/2000/svg"><symbol id="marketing-global-shop-app-logo"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 88 35"><path d="M19.658.211V28.26a.209.209 0 00.21.21h5.17a.211.211 0 00.21-.21V16.3c0-2.316 1.554-3.969 4.048-3.969 2.733 0 3.413 2.229 3.413 4.507V28.26a.21.21 0 00.212.21h5.148a.211.211 0 00.21-.21V16.155c0-.416-.018-.822-.051-1.22a10.757 10.757 0 00-.957-3.74c-1.194-2.494-3.46-4.105-6.87-4.105a6.868 6.868 0 00-3.007.752 6.838 6.838 0 00-2.365 1.995l-.127.153V.21a.21.21 0 00-.21-.211h-4.824a.213.213 0 00-.21.211zm-7.912 15.775s-2.5-.587-3.422-.82c-.921-.234-2.531-.754-2.531-1.95 0-1.25 1.292-1.6 2.616-1.6s2.783.315 2.899 1.773a.207.207 0 00.209.184l4.845-.018a.21.21 0 00.208-.22c-.3-4.66-4.403-6.328-8.19-6.328C3.888 7.007.614 9.95.614 13.21c0 2.37.676 4.597 5.972 6.145.923.272 2.191.62 3.294.92 1.325.367 2.03.919 2.03 1.803 0 1.017-1.497 1.725-2.933 1.725-2.107 0-3.603-.78-3.725-2.175a.206.206 0 00-.208-.184l-4.836.022a.208.208 0 00-.209.217C.222 26.08 4.485 28.45 8.46 28.45c5.909 0 8.599-3.332 8.599-6.426.005-1.444-.33-4.77-5.312-6.039zm59.086-5.95V7.222a.206.206 0 00-.208-.207h-4.827a.208.208 0 00-.209.207v27.57a.204.204 0 00.129.193.21.21 0 00.08.015h5.17a.209.209 0 00.209-.208v-9.05h.077c.818 1.247 3.066 2.741 5.996 2.741 5.519 0 10.106-4.554 10.106-10.712 0-5.906-4.56-10.694-10.368-10.694-2.585 0-4.755 1.427-6.153 3.148l-.002-.19zm5.675 13.21c-2.971 0-5.333-2.463-5.333-5.47 0-3.006 2.36-5.444 5.333-5.444 2.972 0 5.354 2.438 5.354 5.445 0 3.006-2.382 5.47-5.354 5.47zM50.288 5.884c-4.819 0-7.223 1.627-9.156 2.942l-.056.037a.473.473 0 00-.144.632l1.993 3.418a.487.487 0 00.55.227.49.49 0 00.188-.098l.15-.123c.995-.83 2.498-2.082 6.348-2.39 2.144-.171 3.998.402 5.355 1.655 1.503 1.38 2.4 3.609 2.4 5.96 0 4.323-2.559 7.045-6.671 7.1-3.388-.018-5.667-1.778-5.667-4.38 0-1.377.545-2.39 1.767-3.288a.474.474 0 00.142-.605l-1.71-3.223a.49.49 0 00-.495-.253.499.499 0 00-.188.062c-1.922 1.134-4.188 3.324-4.062 7.316.155 5.08 4.395 8.957 9.908 9.115h.628c6.553-.212 11.28-5.053 11.28-11.606.002-6.063-4.4-12.498-12.56-12.498z"/></svg> </symbol><symbol id="modules-mobile-hamburger"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 20 20"><path d="M19 11H1a1 1 0 110-2h18a1 1 0 110 2zm0-7H1a1 1 0 110-2h18a1 1 0 110 2zm0 14H1a1 1 0 110-2h18a1 1 0 110 2z"/></svg></symbol><symbol id="modules-cancel"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 20 20"><path d="M11.414 10l6.293-6.293a1 1 0 00-1.414-1.414L10 8.586 3.707 2.293a1 1 0 00-1.414 1.414L8.586 10l-6.293 6.293a1 1 0 001.414 1.414L10 11.414l6.293 6.293a.996.996 0 001.414 0 1 1 0 000-1.414L11.414 10z"/></svg></symbol></svg></div> <div id="Announcements"></div> <div data-experiment-flags="[]" id="experiment-flags"></div> <header id="SiteNavContainer" class="site-nav-container is-sticky"> <div class="marketing-nav-wrapper"> <a class="in-page-link skip-to-main visuallyhidden focusable" data-ga-event="Main Nav" data-ga-action="Skip to content" data-trekkie-event="Main Nav" data-trekkie-action="Skip to content" data-trekkie-id="Main Nav Skip to content" href="#Main">Skip to Content</a> <nav class="marketing-nav--skin-light marketing-nav marketing-nav--primary" id="ShopifyMainNav" itemscope="itemscope" itemtype="https://schema.org/SiteNavigationElement"> <div class="marketing-nav__logo "> <a href="https://web.archive.org/web/20210927070928/https://shop.app/" class="marketing-nav__logo__shopify" data-ga-event="Main Nav" data-ga-action="Logo" data-trekkie-event="Main Nav" data-trekkie-action="Logo" data-trekkie-id="Main Nav Logo"> <svg class="icon" aria-labelledby="icon-marketing-global-shop-app-logo-1-title" role="img"><title id="icon-marketing-global-shop-app-logo-1-title">Shopify</title> <use xlink:href="/web/20210927070928im_/https://shop.app/help#marketing-global-shop-app-logo"/> </svg> </a> </div> <ul class="marketing-nav__items display--expanded-nav"> <li><a href="/web/20210927070928/https://shop.app/help" class="marketing-nav__item marketing-nav__item--primary nav-help-center" itemprop="name">Help Center</a></li><li><a href="/web/20210927070928/https://shop.app/what-shop-does" class="marketing-nav__item marketing-nav__item--primary" itemprop="name">Features</a></li><li><a href="/web/20210927070928/https://shop.app/carbon-offsetting" class="marketing-nav__item marketing-nav__item--primary" itemprop="name">Sustainability</a></li><li><a href="/web/20210927070928/https://shop.app/privacy" class="marketing-nav__item marketing-nav__item--primary" itemprop="name">Privacy</a></li><li><a href="https://web.archive.org/web/20210927070928/https://www.shopify.com/shop" class="marketing-nav__item marketing-nav__item--primary" itemprop="name" target="_blank">Store owners</a></li><li><a href="/web/20210927070928/https://shop.app/help" class="marketing-nav__item marketing-nav__item--primary" itemprop="name">Help Center</a></li> </ul> <ul class="marketing-nav__items marketing-nav__user display--expanded-nav"> <li><a href="/web/20210927070928/https://shop.app/#DownloadSectionFooter" class="marketing-nav__button marketing-button marketing-button--small link-scroll-to marketing-nav__download-button" itemprop="name">Download Shop</a></li> </ul> <button name="button" type="button" class="marketing-nav__hamburger hide--expanded-nav js-drawer-open-right" aria-haspopup="dialog" aria-expanded="false"> <svg class="icon" aria-labelledby="icon-modules-mobile-hamburger-2-title" role="img"><title id="icon-modules-mobile-hamburger-2-title">Open Main Navigation</title> <use xlink:href="/web/20210927070928im_/https://shop.app/help#modules-mobile-hamburger"/> </svg> </button> </nav> </div> <div id="NavDrawer" class="drawer drawer--right" role="dialog" aria-modal="true" aria-labelledby="DrawerTitle"> <div class="drawer__inner"> <div class="drawer__top"> <div class="marketing-nav__logo"> <a href="https://web.archive.org/web/20210927070928/https://shop.app/" class="marketing-nav__logo__shopify"> <svg class="icon" aria-labelledby="icon-marketing-global-shop-app-logo-3-title" role="img"><title id="icon-marketing-global-shop-app-logo-3-title">Home</title> <use xlink:href="/web/20210927070928im_/https://shop.app/help#marketing-global-shop-app-logo"/> </svg> </a> </div> <button name="button" type="button" class="drawer__close-button js-drawer-close"> <svg class="icon" aria-labelledby="icon-modules-cancel-4-title" role="img"><title id="icon-modules-cancel-4-title">Close Main Navigation</title> <use xlink:href="/web/20210927070928im_/https://shop.app/help#modules-cancel"/> </svg> </button> </div> <nav id="DrawerTitle" aria-label="Main Navigation"> <ul class="drawer__items drawer__items--primary" id="DrawerNavPrimaryAccordion"> <li><a href="/web/20210927070928/https://shop.app/help" class="drawer__item drawer__item--primary nav-help-center">Help Center</a></li><li><a href="/web/20210927070928/https://shop.app/what-shop-does" class="drawer__item drawer__item--primary">Features</a></li><li><a href="/web/20210927070928/https://shop.app/carbon-offsetting" class="drawer__item drawer__item--primary">Sustainability</a></li><li><a href="/web/20210927070928/https://shop.app/privacy" class="drawer__item drawer__item--primary">Privacy</a></li><li><a href="https://web.archive.org/web/20210927070928/https://www.shopify.com/shop" class="drawer__item drawer__item--primary" target="_blank">Store owners</a></li><li><a href="/web/20210927070928/https://shop.app/help" class="drawer__item drawer__item--primary">Help Center</a></li> </ul> <ul class="drawer__items drawer__items--user" id="DrawerNavSecondaryAccordion"> </ul> </nav> </div> </div> </header> <div hidden="hidden"><span id="NewWindow">Opens in a new window</span><span id="ExternalSite">Opens an external site</span><span id="NewWindowExternalSite">Opens an external site in a new window</span></div> <div id="PageContainer"> <main role="main" id="Main"> <section class="section help-hero"> <div class="grid"> <div class="grid__item grid__item--tablet-up-three-quarters grid__item--mobile-up-align-center"> <div class="section-heading gutter-bottom--reset"> <h1 class="section-heading__kicker heading--5 help-hero__pre-heading color-black">Welcome</h1> <h2 class="section-heading__heading heading--1 help-hero__heading">How can we help?</h2> <p class="section-heading__subhead heading--2 help-hero__subhead display--desktop heading--3">Shop is a free app for iOS and Android devices that you can use to make your online shopping experience better. Learn more about Shop鈥檚 features from the following help articles:</p> </div></div></div></section> <div class="help-main-content"> <div class="help-section"> <div class="grid"> <p class="help-section__heading">Popular articles</p> <div class="help-section__container"> <div class="help-section__item"> <div class="help-popular-article__item"> <p class="help-popular-article__heading">Your information in Shop Pay </p> <p class="help-popular-article__desc">Shop Pay helps you check out faster when you鈥檙e shopping in participat...</p> <a class="help-popular-article__read-more" href="/web/20210927070928/https://shop.app/help/shop-pay#YourInformationInShopPay">Read more</a> </div></div> <div class="help-section__item"> <div class="help-popular-article__item"> <p class="help-popular-article__heading">How delivery tracking works </p> <p class="help-popular-article__desc">For orders that have a valid tracking number, Shop provides you with d...</p> <a class="help-popular-article__read-more" href="/web/20210927070928/https://shop.app/help/delivery-tracking#HowDeliveryTrackingWorks">Read more</a> </div></div> <div class="help-section__item"> <div class="help-popular-article__item"> <p class="help-popular-article__heading">Edit an order in the Shop app </p> <p class="help-popular-article__desc">After an order appears in Shop with its tracking details, you can edit...</p> <a class="help-popular-article__read-more" href="/web/20210927070928/https://shop.app/help/delivery-tracking#EditAnOrderInTheShopApp">Read more</a> </div></div></div></div></div> <div class="help-all-topics help-section"> <div class="grid"> <p class="help-section__heading">Browse all topics</p> <div class="help-section__container js-help-all-topics__container"> <div class="help-section__item help-all-topics__item"> <div class="help-all-topics__title"> <a class="help-all-topics__title-link" href="/web/20210927070928/https://shop.app/help/your-account">Your account</a> </div> <div class="help-all-topics__section-links"> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/your-account#ChangeThePrimaryEmailAddressAttachedToShop">Change the primary email address attached to Shop </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/your-account#ConnectMoreEmailAddressesOrAnAmazonAccountToShop">Connect more email addresses or an Amazon account to Shop </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/your-account#DeactivateYourAccount">Deactivate your account </a> </div></div> <div class="help-section__item help-all-topics__item"> <div class="help-all-topics__title"> <a class="help-all-topics__title-link" href="/web/20210927070928/https://shop.app/help/shop-profiles">Shop profiles</a> </div> <div class="help-all-topics__section-links"> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/shop-profiles#FollowAStore">Follow a store </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/shop-profiles#ShopFromTheStoresThatYouFollow">Shop from the stores that you follow </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/shop-profiles#BrowseAndBuyInShop">Browse and buy in Shop </a> </div></div> <div class="help-section__item help-all-topics__item"> <div class="help-all-topics__title"> <a class="help-all-topics__title-link" href="/web/20210927070928/https://shop.app/help/delivery-tracking">Delivery tracking</a> </div> <div class="help-all-topics__section-links"> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/delivery-tracking#HowDeliveryTrackingWorks">How delivery tracking works </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/delivery-tracking#OrderSources">Order sources </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/delivery-tracking#AddDeliveryTrackingInformationManually">Add delivery tracking information manually </a> </div></div> <div class="help-section__item help-all-topics__item"> <div class="help-all-topics__title"> <a class="help-all-topics__title-link" href="/web/20210927070928/https://shop.app/help/shop-pay">Shop Pay</a> </div> <div class="help-all-topics__section-links"> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/shop-pay#YourInformationInShopPay">Your information in Shop Pay </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/shop-pay#OptInToShopPayAtCheckout">Opt in to Shop Pay at checkout </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/shop-pay#OptInToShopPayInShop">Opt in to Shop Pay in Shop </a> </div></div> <div class="help-section__item help-all-topics__item"> <div class="help-all-topics__title"> <a class="help-all-topics__title-link" href="/web/20210927070928/https://shop.app/help/installments">Installments</a> </div> <div class="help-all-topics__section-links"> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/installments#EligibilityAndLimitations">Eligibility and limitations </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/installments#PayInInstallmentsWithShopPay">Pay in installments with Shop Pay </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/installments#ManagePaymentsForInstallmentsWithShopPay">Manage payments for installments with Shop Pay </a> </div></div> <div class="help-section__item help-all-topics__item"> <div class="help-all-topics__title"> <a class="help-all-topics__title-link" href="/web/20210927070928/https://shop.app/help/carbon-offsets">About Shop</a> </div> <div class="help-all-topics__section-links"> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/carbon-offsets#WhatIsShop">What is Shop? </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/carbon-offsets#OffsetCarbonByPlantingTrees">Offset carbon by planting trees </a> <a class="help-all-topics__section-link" href="/web/20210927070928/https://shop.app/help/carbon-offsets#HowYourCarbonOffsetsAreCalculated">How your carbon offsets are calculated </a> </div></div> <div class="help-all-topics__show-more help-show-more js-help-all-topics__show-more display--mobile"> Show more </div></div></div></div> <div class="help-more help-section"> <div class="grid"> <p class="help-section__heading">More ways to get help</p> <div class="help-section__container"> <div class="help-section__item help-more__item help-more__item--contact js-help-more-contact "> <span class="image lazyload-image help-more__image" style="max-width: 90px; max-height: 58px;"><span class="lazyload-image__placeholder" style="padding-bottom: 64.4444%"><img alt="" data-sizes="100vw" data-srcset="https://web.archive.org/web/20210927070928im_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing/global/contact-us-f2de007be6e778c8ac5e64373745318dbab6ea5563da90f55dda236bc2329da2.svg" class="lazyload"/><noscript><img sizes="100vw" srcset="https://web.archive.org/web/20210927070928im_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing/global/contact-us-f2de007be6e778c8ac5e64373745318dbab6ea5563da90f55dda236bc2329da2.svg" alt=""/></noscript></span></span> <p class="help-more__title">Contact us</p> <p class="help-more__text">Contact customer support</p> </div> <a class="help-section__item help-more__item help-more__item--pay " href="https://web.archive.org/web/20210927070928/https://shop.app/pay/authentication/login"> <span class="image lazyload-image help-more__image help-more__image--pay" style="max-width: 145px; max-height: 35px;"><span class="lazyload-image__placeholder" style="padding-bottom: 24.1379%"><img alt="" data-sizes="100vw" data-srcset="https://web.archive.org/web/20210927070928im_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing/global/shop-pay-80642f3c79981d506d0095f8ade978071bc8dd00d6e96764168a72fe2e00793e.svg" class="lazyload"/><noscript><img sizes="100vw" srcset="https://web.archive.org/web/20210927070928im_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing/global/shop-pay-80642f3c79981d506d0095f8ade978071bc8dd00d6e96764168a72fe2e00793e.svg" alt=""/></noscript></span></span> <p class="help-more__title">Shop Pay</p> <p class="help-more__text">Sign in to Shop Pay</p> </a> <a class="help-section__item help-more__item help-more__item--merchants " href="https://web.archive.org/web/20210927070928/https://help.shopify.com/manual/online-sales-channels/shop"> <span class="image lazyload-image help-more__image" style="max-width: 76px; max-height: 74px;"><span class="lazyload-image__placeholder" style="padding-bottom: 97.3684%"><img alt="" data-sizes="100vw" data-srcset="https://web.archive.org/web/20210927070928im_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing/global/shopify-logo-fabb63dd1c02807dfd309a2df8440906d13bd622463c16a1ac77f10cfc52a3fa.svg" class="lazyload"/><noscript><img sizes="100vw" srcset="https://web.archive.org/web/20210927070928im_/https://cdn.shopify.com/shopifycloud/arrive_website/assets/marketing/global/shopify-logo-fabb63dd1c02807dfd309a2df8440906d13bd622463c16a1ac77f10cfc52a3fa.svg" alt=""/></noscript></span></span> <p class="help-more__title">Merchants</p> <p class="help-more__text">Shop for iOS and Android</p> </a></div></div></div> <div class="help-more__form-modal js-help-more__form-wrapper"> <div class="help-more__form-close js-help-more__form-close"></div> <div class="help-more__form-content"> <p class="help-more__form-title">Contact</p> <p class="help-more__form-desc">Have a question or just wanna say hi? Drop us a message!</p> <form class="help-more__form js-help-more__form " action="/web/20210927070928/https://shop.app/help" accept-charset="UTF-8" data-remote="true" method="post"><input type="hidden" name="authenticity_token" value="6PX9Nj5D8bSEGQ0Ota1DHJJMxniQwpFdefn0z6FU3+PtAN2b7/LMrJoR0wfFz7+BYuX5VxZGORvWdIzTTkeQIg=="/> <div class="help-more__form-element-wrapper js-help-more__form-text-wrapper"> <label class="help-more__form-label" for="name">Full name</label> <input class="help-more__form-text js-help-more__form-text" placeholder="Your name" type="text" id="name" name="name"> <p class="help-more__form-error">Please enter your name</p> </div> <div class="help-more__form-element-wrapper js-help-more__form-text-wrapper"> <label class="help-more__form-label" for="email">Email address</label> <input class="help-more__form-text js-help-more__form-text" placeholder="Your email" type="text" id="email" name="email"> <p class="help-more__form-error">Please enter your email</p> </div> <div class="help-more__form-element-wrapper js-help-more__form-select-wrapper"> <label class="help-more__form-label" for="topic">Topic</label> <select name="topic" id="topic" class="help-more__form-select js-help-more__form-select"><option disabled="disabled" selected="selected" value="">What is your question about?</option> <option value="your_account">Your account</option> <option value="order_inquiries">Order inquiries</option> <option value="delivery_tracking">Delivery tracking</option> <option value="shop_pay">Shop Pay</option> <option value="installments">Installments</option> <option value="other">Other</option></select> <p class="help-more__form-error">Please select a topic</p> </div> <div class="help-more__form-element-wrapper js-help-more__form-text-wrapper"> <label class="help-more__form-label" for="message">Message</label> <textarea class="help-more__form-text-area js-help-more__form-text" name="message" id="message" placeholder="How can we help you?"></textarea> <p class="help-more__form-error">Please enter your message</p> </div> <div class="help-more__form-element-wrapper js-help-more__form-recaptcha"> <script src="https://web.archive.org/web/20210927070928js_/https://www.recaptcha.net/recaptcha/api.js" async defer></script> <div data-sitekey="6LfsKiQaAAAAAIRDckRZ2y3ZJCKQIhFH1jEodGBY" class="g-recaptcha "></div> <noscript> <div> <div style="width: 302px; height: 422px; position: relative;"> <div style="width: 302px; height: 422px; position: absolute;"> <iframe src="https://web.archive.org/web/20210927070928if_/https://www.recaptcha.net/recaptcha/api/fallback?k=6LfsKiQaAAAAAIRDckRZ2y3ZJCKQIhFH1jEodGBY" name="ReCAPTCHA" style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;"> </iframe> </div> </div> <div style="width: 300px; height: 60px; border-style: none; bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px; background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;"> <textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid #c1c1c1; margin: 10px 25px; padding: 0px; resize: none;"> </textarea> </div> </div> </noscript> <p class="help-more__form-error">Please verify you are not a robot</p> </div> <button class="help-more__form-submit js-help-more__form-submit" type="submit">Get in touch</button> </form></div></div> </div> </main> </div> <script nonce="s56XGJfO474WHX5SLNfFEg=="> //<![CDATA[ window.I18n = window.I18n || {}; window.I18n.data = {"modal":{"home":"Home","close":"Close"},"signup":{"header":"Start your free %{trial_length}-day trial of Shopify","custom_header":"%{custom_signup_header}","create_now":"Create your store","labels":{"email":"Email address","password":"Password","shop_name":"Your store name","promotional_program_promo_code":"Discount code","subdomain":"Store URL"},"subtitles":{"shop_name":"This can be changed later.","promotional_program_promo_code":"Enter the promo code that was provided to you.","subdomain":"This will be the default domain for your store, but you can add different domains later. You'll also use your Store URL to log in."},"placeholders":{"password":"Minimum 5 characters"},"success_messages":{"email":"Got it","password":"Looks great","shop_name":"That name is available!","subdomain":"You鈥榣l use this to log in to your store"},"store_address_suffix":".myshopify.com","hint_messages":{"email_typo_html":"Did you mean \u003cbutton type=\"button\" data-bind-event-click=\"%{on_click}\"\u003e%{suggestion}\u003c/button\u003e?"}},"forms":{"errors":{"throttled":"Too many requests from this IP, try again later.","global":{"invalid":"Please enter a valid email address","required":"This field is required.","generic":"Sorry, something went wrong. Please try again later.","throttled":"Too many requests from this IP, try again later."},"shop_name":{"empty":"Please enter a store name","minlength":"Your store name must be at least 4 characters","maxlength":"Your store name can鈥檛 be longer than 60 characters","existingAdmin":"A store with that name already exists. If you are the owner you can \u003ca href=\"https://%{err}/admin\"\u003elog in here\u003c/a\u003e","message":"%{err}","matchesPassword":"Your store name can鈥檛 be the same as your password","disallowed":"Your store name can鈥檛 contain the word \u003cstrong\u003e%{err}\u003c/strong\u003e. Try another."},"email":{"empty":"Please enter an email address","invalid":"Please enter a valid email address","member_exists":"You are already subscribed to this list","generic":"Sorry, something went wrong. Please try again later."},"password":{"empty":"Please enter a password","minlength":"Password must be at least 5 characters","spaces":"Password cannot start or end with a space"},"subdomain":{"empty":"Please enter a subdomain","minlength":"Your subdomain must be at least 4 characters","multiple":"Multiple subdomains are associated with this email","suggest":"Did you mean %{err}?","invalid":"Please enter a valid subdomain","existingAdmin":"A store with that subdomain already exists. If you are the owner you can \u003ca href=\"https://%{err}/admin\"\u003elog in here\u003c/a\u003e","disallowed":"Your subdomain can鈥檛 contain the word \u003cstrong\u003e%{err}\u003c/strong\u003e. Try another.","message":"%{err}"},"promotional_program_promo_code":{"message":"%{err}"}}}}; window.I18n.globals = {"total_blog_subscribers":"446,005","trial_length":14,"custom_signup_header":""}; //]]> </script> <script src="https://web.archive.org/web/20210927070928js_/https://cdn.shopify.com/shopifycloud/arrive_website/bundles/baseline/runtime-57e73c69368dd292994159ce68c22f903f735dfbb0273668d582154494a84ea6.js"></script> <script src="https://web.archive.org/web/20210927070928js_/https://cdn.shopify.com/shopifycloud/arrive_website/bundles/baseline/vendors~manifests/help~manifests/home~manifests/marketing~manifests/opt-out-591f2134c0d20544e4c28167f5616b369ef4df5a625ad40485c4301feff1f622.js"></script> <script src="https://web.archive.org/web/20210927070928js_/https://cdn.shopify.com/shopifycloud/arrive_website/bundles/baseline/manifests/help~manifests/marketing~manifests/opt-out-2b79c5824dd9a42ae3a927a8caef6f580a2273875df8b3d25002fbc7307d23e9.js"></script> <script src="https://web.archive.org/web/20210927070928js_/https://cdn.shopify.com/shopifycloud/arrive_website/bundles/baseline/manifests/help-2f5c775aa6373aa89c135702133f7c759b2d83ac588ad9be77da8265b6807446.js"></script> </body> </html>