📚 Knowledge Base Software & Hosted Help Center for Your Customers

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class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span> KnowledgeBase for Support Teams </a> <a href="/r/saas-knowledge-base/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span> SaaS Knowledge Base </a> <a href="/r/ai-customer-service/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 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u-mb-lg" > <input type="email" name="email" class="" style="border-color: #767680;" placeholder="Enter your email" aria-label="Business Email" required> <div class="o-input-group__append"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="u-text-center"> <a href="https://app.knowledgebase.ai/?source_id=header_mobile_menu_form_login&source_type=website&source_url=https://www.knowledgebase.com/" data-controller="track" data-track-category="Log In Button" data-track-action="Instant Login" data-track-label="navigation_mobile" data-action="track#send" > Already a customer? <span class="u-text-primary">Log in</span> </a> </p> </div> </nav> <div class="c-navbar__actions"> <a href="https://app.knowledgebase.ai/?source_id=header_login&source_type=website&source_url=https://www.knowledgebase.com/" class="u-text-p7-bold u-text-white u-pt-xs u-pb-2xs u-px-sm" data-controller="track" data-track-category="Log In Button" data-track-action="Instant Login" data-track-label="Top Nav" data-action="track#send" > Log in </a> <span data-controller="highlight-signup"> <a href="https://app.knowledgebase.ai/?source_id=header_signup&source_type=website&source_url=https://www.knowledgebase.com/" class="c-btn v--secondary v--dark-mode v--sm" data-target="highlight-signup.button" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Top Nav" data-action="track#send" >Sign up free</a> </span> </div> </div> </div> <div class="o-wrapper"> <section class="u-relative u-bg-gray-100 u-text-white" data-controller="home"> <div class="o-container u-Pb-md md:u-pb-0 u-Pt-md md:u-pt-xl lg:u-Pt-lg u-relative"> <div class="o-decor"> <img src="hero-illustration-left.png" class="u-hidden lg:u-block o-decor__item v--left u-Ml-2xl u--Mt-lg" alt="" height="534" width="580" loading="eager" style="width: 580px;" /> </div> <div class="o-decor u--mt-xl"> <img src="hero-illustration-right.png" class="u-hidden lg:u-block o-decor__item u-w-auto v--right u-Mr-2xl u--Mt-xl" alt="" height="699" width="810" loading="eager" style="width: 810px;" >}} </div> <div class="u-text-center"> <h1 class="u-text-p1">AI-powered knowledge base<br>at your customers’ service</h1> <p class="u-text-p5 u-maxw-7 u-mx-auto">Knowledge base software for lightning-fast customer support and effortless self-service.</p> <a href="https://app.knowledgebase.ai/?source_id=button_signup&source_type=website&source_url=https://www.knowledgebase.com/" class="o-signup-element t-homepage-signup-button c-btn v--signup v--lg u-mx-auto u-mb-sm u-border-3" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="hero" data-action="track#send" >Sign up free</a> <img src="/customers.b3f40c44ff836fcdec06cf81d90cbf302ea1ef27e21515529b96f2ac5d21d190.png" srcset="/customers_hu90f4b8b1dde2a54840f5b4ea12034cd9_13029_360x0_resize_lanczos_3.png 360w, /customers_hu90f4b8b1dde2a54840f5b4ea12034cd9_13029_590x0_resize_lanczos_3.png 590w, /customers_hu90f4b8b1dde2a54840f5b4ea12034cd9_13029_820x0_resize_lanczos_3.png 820w, /customers_hu90f4b8b1dde2a54840f5b4ea12034cd9_13029_1050x0_resize_lanczos_3.png 1050w, /customers_hu90f4b8b1dde2a54840f5b4ea12034cd9_13029_1280x0_resize_lanczos_3.png 1280w" alt="" class="u-Mb-lg u-Mt-md u-hidden md:u-block u-maxw-10" width="1112" height="35" loading="eager" > <img src="/customers-mobile.2bf150df73d59994db5f3d1271a0534cf874fb3e317153423c11e923ae373fc9.png" srcset="/customers-mobile_hue62393a4458c247dfec60aaacea6a9e5_8554_360x0_resize_lanczos_3.png 360w, /customers-mobile_hue62393a4458c247dfec60aaacea6a9e5_8554_367x0_resize_lanczos_3.png 367w, /customers-mobile_hue62393a4458c247dfec60aaacea6a9e5_8554_374x0_resize_lanczos_3.png 374w, /customers-mobile_hue62393a4458c247dfec60aaacea6a9e5_8554_381x0_resize_lanczos_3.png 381w, /customers-mobile_hue62393a4458c247dfec60aaacea6a9e5_8554_388x0_resize_lanczos_3.png 388w" alt="" class="u-Mb-md u-Mt-xs md:u-mb-0 md:u-hidden" width="320" height="56" loading="eager" style="width: 320px;"> </div> <div class="t-homepage-app u-relative"> <div class="o-decor"> <img src="/dust-1.074ca5bdaeb8b847c522ae943b285fcbe287464801824a004c0af82bc15c282f.svg" alt="" class="u-hidden lg:u-block o-decor__item u-maxw-4 v--left u-Ml-xl u-Mt-md" width="377" height="585" loading="eager" > </div> <div class="o-decor"> <img src="/dust-2.93ba42f3530842edfcbb39ff097b6fbffa40fc0620b04efe324dbfc04a325b9f.svg" alt="" class="u-hidden lg:u-block o-decor__item u-maxw-2 v--right v--bottom u-mr-md u-Mb-lg" width="208" height="260" loading="eager" > </div> <h2 class="u-text-p2 u-text-center u-Mt-md">Watch KnowledgeBase in action</h2> <div class="wistia_responsive_padding t-homepage-demo" style="padding:56.25% 0 0 0;position:relative;"> <div class="wistia_responsive_wrapper" style="height:100%;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_b0pqz6s07k videoFoam=true controlsVisibleOnLoad=false" style="height:100%;position:relative;width:100%"> <div class="wistia_swatch" style="height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;"> <img src="https://fast.wistia.com/embed/medias/b0pqz6s07k/swatch" style="filter:blur(5px);height:100%;object-fit:contain;width:100%;" alt="KnowledgeBase dashboard" height="627" width="1105" aria-hidden="true" onload="this.parentNode.style.opacity=1;" /> </div> </div> </div> </div> </div> </div> </section> <div style="margin-top: -1px"><svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#1b1b20" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div> <section> <div class="u-bg-white u-Pt-lg md:u-Pt-xl"> <div class="o-container u-maxw-11 u-relative"> <section class="o-feature u-Mb-lg" id="quick-answer"> <div> <div class="md:u--Mr-3xl md:u--Ml-xl sm:u--Mr-lg u--Mr-md u--Ml-md"> <div data-controller="lazyplay" class="u-relative u-px-md md:u-Px-md u-mb-md" style="max-width:505px;max-height:331px;"> <video autoplay loop playsinline muted src="/quick-answer.5e0b7f58360bce87574a833f10723b07b1fedc8d692442350716683080e43d31.mp4" width="505" height="331" title="KnowledgeBase quick answer preview" data-target="lazyplay.video"></video> </div> </div> </div> <div class="u-pt-xl"> <h3 class="u-text-p2 u-mb-lg">AI search<br/> = faster answers</span></h3> <p class="u-text-p5 u-mb-md"><b>QuickAnswer</b> provides your customers with <b>tailored and immediate</b> answers to a query without the need to scroll an article.</p> <a href="https://app.knowledgebase.ai/?source_id=quick_answer_signup&source_type=website&source_url=https://www.knowledgebase.com/" class="o-signup-element c-btn v--primary" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Help your customer faster" data-action="track#send" >Help your customer faster</a> </div> </section> <section class="o-feature v--inverse u-Mb-lg" id="workspaces"> <div> <div class="md:u--Ml-2xl md:u--Mr-3xl sm:u--Ml-md u--Ml-2xl u--Mr-md"> <img src="/hero-pic-workspaces.0bcce67dd9e97dd527b75292e995665f1cac9bf6bc8587b19bb7e643efdcfc9b.png" srcset="/hero-pic-workspaces_hu533266b6f8903728d52c89e2feef6286_89971_360x0_resize_lanczos_3.png 360w, /hero-pic-workspaces_hu533266b6f8903728d52c89e2feef6286_89971_653x0_resize_lanczos_3.png 653w, /hero-pic-workspaces_hu533266b6f8903728d52c89e2feef6286_89971_946x0_resize_lanczos_3.png 946w, /hero-pic-workspaces_hu533266b6f8903728d52c89e2feef6286_89971_1239x0_resize_lanczos_3.png 1239w, /hero-pic-workspaces_hu533266b6f8903728d52c89e2feef6286_89971_1532x0_resize_lanczos_3.png 1532w" alt="KnowledgeBase workspaces preview" class="u-px-md md:u-Px-md u-mb-md" width="764" height="605" loading="lazy" > </div> </div> <div class="u-pt-xl"> <h3 class="u-text-p2 u-mb-lg">One tool, many knowledge bases</span></h3> <p class="u-text-p5 u-mb-md">Scale your customer support and manage different knowledge bases in one, easy-to-use dashboard.</p> <a href="https://app.knowledgebase.ai/?source_id=workspaces_signup&source_type=website&source_url=https://www.knowledgebase.com/" class="o-signup-element c-btn v--primary" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Try multiple knowledge bases" data-action="track#send" >Try multiple knowledge bases</a> </div> </section> <section class="o-feature u-Mb-lg" id="ai-features"> <div> <div class="md:u--Mr-xl md:u--Ml-3xl sm:u--Mr-lg u--Mr-md u--Ml-md"> <img src="/hero-pic-ai.7b69105ad67757ba28c04309cb636d85376cdd624388a69cd5e6211dfed57e83.png" srcset="/hero-pic-ai_hua0a5f749a77fa6bed6677cda3e60d916_88425_360x0_resize_lanczos_3.png 360w, /hero-pic-ai_hua0a5f749a77fa6bed6677cda3e60d916_88425_599x0_resize_lanczos_3.png 599w, /hero-pic-ai_hua0a5f749a77fa6bed6677cda3e60d916_88425_838x0_resize_lanczos_3.png 838w, /hero-pic-ai_hua0a5f749a77fa6bed6677cda3e60d916_88425_1077x0_resize_lanczos_3.png 1077w, /hero-pic-ai_hua0a5f749a77fa6bed6677cda3e60d916_88425_1316x0_resize_lanczos_3.png 1316w" alt="Article generation example" class="u-px-md md:u-Px-md u-mb-md" width="656" height="583" loading="lazy" > </div> </div> <div class="u-pt-xl"> <h3 class="u-text-p2 u-mb-lg">Use AI to generate articles in seconds</span></h3> <p class="u-text-p5 u-mb-md">Let AI create articles, titles and keywords, so you can save time on editing and focus on more important tasks.</p> <a href="https://app.knowledgebase.ai/article/create?source_id=ai_features_signup&source_type=website&source_url=https://www.knowledgebase.com/" class="o-signup-element c-btn v--primary" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Create your first AI article" data-action="track#send" >Create your first AI article</a> </div> </section> </div> </div> </section> <div style="margin-top: -1px"><svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#f6f6f7"/></svg> </div> <section class="u-bg-gray-900 u-Pt-lg md:u-Pt-3xl u-Pb-xl lg:u-Pb-2xl"> <div class="o-container u-maxw-8"> <div class="u-text-center u-Mb-lg"> <h2 class="u-text-p2 u-mb-md">Help more people faster</h2> <p class="u-text-p5">Encourage self-service so that your customers can solve their problems anytime. Give your support teams a tool to significantly decrease the total case handling time.</p> </div> </div> <div class="o-container u-relative"> <div class="o-decor u--ml-xl"> <img src="/dust-3.690747167baf93e1d03bf67a1436022cf3e1a4a0789880c6529e17a8e1cf4e33.svg" alt="" class="u-hidden lg:u-block o-decor__item u-w-auto v--bottom u--Ml-2xl u--Mb-2xl" width="1392" height="824" loading="lazy" > </div> <div class="u-maxw-11 u-mx-auto u-relative"> <div class="lg:u-flex lg:u--mx-md"> <div class="u-basis-6 u-flex u-mx-auto u-Mb-md lg:u-mb-0 u-maxw-6 md:u-px-md"> <div class="u-text-black v--no-underline u-block u-bg-white u-border-2 u-rounded u-px-xl md:u-Px-md u-pt-lg md:u-pt-xl u-Pb-md md:u-Pb-lg hover:u-border-black t-hover u-shadow-lg o-block-link"> <img src="/kb-for-customers.7606447997ab6a32d8f837feff383b8bdb7f60f0d52a5ad4a08ec84a3f2c7577.png" srcset="/kb-for-customers_hufc16546f7fc34d5072f552b66bbe08d7_11168_360x0_resize_lanczos_3.png 360w, /kb-for-customers_hufc16546f7fc34d5072f552b66bbe08d7_11168_418x0_resize_lanczos_3.png 418w, /kb-for-customers_hufc16546f7fc34d5072f552b66bbe08d7_11168_476x0_resize_lanczos_3.png 476w, /kb-for-customers_hufc16546f7fc34d5072f552b66bbe08d7_11168_534x0_resize_lanczos_3.png 534w, /kb-for-customers_hufc16546f7fc34d5072f552b66bbe08d7_11168_592x0_resize_lanczos_3.png 592w" alt="KnowledgeBase benefits for customers" class="u-px-md md:u-Px-md u-mb-md" width="295" height="200" loading="lazy" > <h3 class="u-text-p4 u-mb-lg">A knowledge base<br>for <span class="u-bg-accent u-rounded u-px-2xs">customers</span></h3> <p class="u-text-p6 u-mb-md">Some people want to find answers on their own. Provide 24/7 self-service, and give your website visitors the answers they need, even with no support team around.</p> <p class="u-text-p6-bold"> <a href="#for-customers" class="c-link" data-controller="track" data-track-category="Interactions" data-track-action="Link Click" data-track-label="See more benefits for customers" data-action="track#send" >See more benefits for customers</a> </p> </div> </div> <div class="u-basis-6 u-flex u-mx-auto u-maxw-6 md:u-px-md"> <div class="u-text-black v--no-underline u-block u-bg-white u-border-2 u-rounded u-px-xl md:u-Px-md u-pt-lg md:u-pt-xl u-Pb-md md:u-Pb-lg hover:u-border-black t-hover u-shadow-lg o-block-link"> <img src="/kb-for-customer-support-teams.b8807c9f27e53271b37294beb4ec8f43cda258d762dd873c0343277d414a562b.png" srcset="/kb-for-customer-support-teams_hudd592f02f7c64a554f9153827b7b195a_8186_360x0_resize_lanczos_3.png 360w, /kb-for-customer-support-teams_hudd592f02f7c64a554f9153827b7b195a_8186_371x0_resize_lanczos_3.png 371w, /kb-for-customer-support-teams_hudd592f02f7c64a554f9153827b7b195a_8186_382x0_resize_lanczos_3.png 382w, /kb-for-customer-support-teams_hudd592f02f7c64a554f9153827b7b195a_8186_393x0_resize_lanczos_3.png 393w, /kb-for-customer-support-teams_hudd592f02f7c64a554f9153827b7b195a_8186_404x0_resize_lanczos_3.png 404w" alt="KnowledgeBase benefits for support teams" class="u-px-lg md:u-Px-xl u-mb-lg" width="201" height="204" loading="lazy" > <h3 class="u-text-p4 u-mb-lg">A knowledge base for <span class="u-bg-accent u-rounded u-px-2xs">support teams</span></h3> <p class="u-text-p6 u-mb-md">Your support teams don’t have to learn all the answers by heart. They have KnowledgeBase to quickly look up the answers to customers’ questions.</p> <p class="u-text-p6-bold"> <a href="#for-agents" class="c-link" data-controller="track" data-track-category="Interactions" data-track-action="Link Click" data-track-label="See more benefits for support teams" data-action="track#send" >See more benefits for support teams</a> </p> </div> </div> </div> </div> </div> </section> <div style="margin-top: -1px"><svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#f6f6f7" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div> <section> <div class="u-bg-white u-Pt-lg md:u-Pt-xl"> <div class="o-container u-maxw-11 u-relative"> <div class="o-decor u--mt-lg"> <img src="/dust-4.b89832342dca461842c0722a692fbcfe849229700fa077b88a22c7466e84644b.svg" alt="" class="u-hidden md:u-block o-decor__item u-w-auto v--left u-Ml-lg u--Mt-2xl" width="348" height="433" loading="lazy" > </div> <h2 class="u-text-p1 u-text-center md:u-px-lg u-mb-0 md:u-mb-xl">KnowledgeBase gives you the best of both worlds</h2> <section class="o-feature v--inverse u-Mb-lg" id="for-customers"> <div> <div class="md:u--Ml-2xl md:u--Mr-3xl sm:u--Ml-lg u--Ml-xl u--Mr-3xl"> <img src="/kb-for-customers-2.762d263779c012a609a16560b0bbb8a72247b67763399a00d07e015cae3c37c0.png" srcset="/kb-for-customers-2_hud2eaeede940a4c8f32d23f10212d8397_110809_360x0_resize_lanczos_3.png 360w, /kb-for-customers-2_hud2eaeede940a4c8f32d23f10212d8397_110809_690x0_resize_lanczos_3.png 690w, /kb-for-customers-2_hud2eaeede940a4c8f32d23f10212d8397_110809_1020x0_resize_lanczos_3.png 1020w, /kb-for-customers-2_hud2eaeede940a4c8f32d23f10212d8397_110809_1350x0_resize_lanczos_3.png 1350w, /kb-for-customers-2_hud2eaeede940a4c8f32d23f10212d8397_110809_1680x0_resize_lanczos_3.png 1680w" alt="An example of a hosted help center" class="md:u--Mr-xl" width="842" height="607" loading="lazy" > </div> </div> <div class="u-pt-xl"> <h3 class="u-text-p2 u-mb-lg">The customers’ world</span></h3> <p class="u-text-p5 u-mb-md">Chances are that your customers try to answer their questions alone before they reach out to your support agents. Help them solve their problems at their own pace.</p> </div> </section> <div class="o-columns v--two"> <div class="u-basis-6 u-Mb-lg"> <img src="/self-service.1b1a58a4cc3661186b17252e85f6a817de3fe8b8fb9187610da15a36697258fb.png" srcset="/self-service_hu1b823576bd6bd82184c5dacf3f3c3ff0_35589_360x0_resize_lanczos_3.png 360w, /self-service_hu1b823576bd6bd82184c5dacf3f3c3ff0_35589_492x0_resize_lanczos_3.png 492w, /self-service_hu1b823576bd6bd82184c5dacf3f3c3ff0_35589_624x0_resize_lanczos_3.png 624w, /self-service_hu1b823576bd6bd82184c5dacf3f3c3ff0_35589_756x0_resize_lanczos_3.png 756w, /self-service_hu1b823576bd6bd82184c5dacf3f3c3ff0_35589_888x0_resize_lanczos_3.png 888w" alt="An example of a message to customers" class="u-mb-lg md:u-Mb-md" width="445" height="250" loading="lazy" > <h4 class="u-text-p3 u-mb-md">Self-service around the clock</h4> <p class="u-text-p5">Help your customers find answers to their questions on their own. Anytime.</p> </div> <div class="u-basis-6 u-Mb-lg"> <img src="/knowledge-management.7d3db7910d0e6faee5e190696b6bc2f4be3a8d677e3228530a4532888af8e58f.png" srcset="/knowledge-management_hube5cdfff511a752c47b671e399f049ca_35252_360x0_resize_lanczos_3.png 360w, /knowledge-management_hube5cdfff511a752c47b671e399f049ca_35252_492x0_resize_lanczos_3.png 492w, /knowledge-management_hube5cdfff511a752c47b671e399f049ca_35252_624x0_resize_lanczos_3.png 624w, /knowledge-management_hube5cdfff511a752c47b671e399f049ca_35252_756x0_resize_lanczos_3.png 756w, /knowledge-management_hube5cdfff511a752c47b671e399f049ca_35252_888x0_resize_lanczos_3.png 888w" alt="An example of a hosted help center" class="u-mb-lg md:u-Mb-md" width="445" height="250" loading="lazy" > <h4 class="u-text-p3 u-mb-md">Improved knowledge management</h4> <p class="u-text-p5">Give your customers more ways to find the information they need whenever they want to contact your business.</p> </div> <div class="u-basis-6 u-Mb-lg"> <img src="/organic-traffic.56faf6d6149efbe5604c82a946d52418c788a1bde9af2d3a33f1607e2eaec9eb.png" srcset="/organic-traffic_hu00010126c6677ae2ccdfc0399e4464a0_45125_360x0_resize_lanczos_3.png 360w, /organic-traffic_hu00010126c6677ae2ccdfc0399e4464a0_45125_492x0_resize_lanczos_3.png 492w, /organic-traffic_hu00010126c6677ae2ccdfc0399e4464a0_45125_624x0_resize_lanczos_3.png 624w, /organic-traffic_hu00010126c6677ae2ccdfc0399e4464a0_45125_756x0_resize_lanczos_3.png 756w, /organic-traffic_hu00010126c6677ae2ccdfc0399e4464a0_45125_888x0_resize_lanczos_3.png 888w" alt="Search bar inside KnowledgeBase" class="u-mb-lg md:u-Mb-md" width="445" height="250" loading="lazy" > <h4 class="u-text-p3 u-mb-md">More organic traffic</h4> <p class="u-text-p5">Implement an SEO-friendly knowledge base and get more potential customers by ranking higher in search results.</p> </div> <div class="u-basis-6 u-Mb-lg"> <img src="/reduced-workload.122fac33ecbce2ed688981c82cf18b0ea1cc0722eea583d63377e4d90c45b7a2.png" srcset="/reduced-workload_hu016bc9e78c86c59068f881f6027f5222_42813_360x0_resize_lanczos_3.png 360w, /reduced-workload_hu016bc9e78c86c59068f881f6027f5222_42813_492x0_resize_lanczos_3.png 492w, /reduced-workload_hu016bc9e78c86c59068f881f6027f5222_42813_624x0_resize_lanczos_3.png 624w, /reduced-workload_hu016bc9e78c86c59068f881f6027f5222_42813_756x0_resize_lanczos_3.png 756w, /reduced-workload_hu016bc9e78c86c59068f881f6027f5222_42813_888x0_resize_lanczos_3.png 888w" alt="An example of a help center article" class="u-mb-lg md:u-Mb-md" width="445" height="250" loading="lazy" > <h4 class="u-text-p3 u-mb-md">Reduced workload for support teams</h4> <p class="u-text-p5">Provide your customers with in-depth articles that will help them solve their problems without contacting your support team.</p> </div> </div> </div> </div> <div style="margin-bottom: -1px"><svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#1b1b20"/></svg> </div> <section class="u-bg-gray-100 u-Pt-lg u-pb-xl u-relative" style="z-index: 2;"> <div class="o-container u-relative"> <div class="o-decor u--mt-lg"> <img src="/dust-5.2d8fb9027e6c58eba000fa930fd63e601124377958bc47a2f4990053a45d5d02.png" srcset="/dust-5_hud194ae617081291d54b9d16529f23dc4_1414_360x0_resize_lanczos_3.png 360w, /dust-5_hud194ae617081291d54b9d16529f23dc4_1414_432x0_resize_lanczos_3.png 432w, /dust-5_hud194ae617081291d54b9d16529f23dc4_1414_504x0_resize_lanczos_3.png 504w, /dust-5_hud194ae617081291d54b9d16529f23dc4_1414_576x0_resize_lanczos_3.png 576w, /dust-5_hud194ae617081291d54b9d16529f23dc4_1414_648x0_resize_lanczos_3.png 648w" alt="" class="u-hidden md:u-block o-decor__item u-w-auto v--left u-maxw-4 u--mt-lg" width="325" height="194" loading="lazy" > </div> <div class="o-decor u--mt-lg"> <img src="/dust-6.fc5c5ed5dad6dea97e28262bf8c5edf7af13a25141e153f1bb4c40e05a84ed18.png" srcset="/dust-6_hu24040832d1fcb911a6829e42ed7ecfbd_5070_360x0_resize_lanczos_3.png 360w, /dust-6_hu24040832d1fcb911a6829e42ed7ecfbd_5070_528x0_resize_lanczos_3.png 528w, /dust-6_hu24040832d1fcb911a6829e42ed7ecfbd_5070_696x0_resize_lanczos_3.png 696w, /dust-6_hu24040832d1fcb911a6829e42ed7ecfbd_5070_864x0_resize_lanczos_3.png 864w, /dust-6_hu24040832d1fcb911a6829e42ed7ecfbd_5070_1032x0_resize_lanczos_3.png 1032w" alt="" class="u-hidden md:u-block o-decor__item u-w-auto v--right u-maxw-5 u-Mr-2xl u--Mt-lg" width="517" height="265" loading="lazy" > </div> <div class="lg:u-flex"> <div class="u-basis-12 u-text-center lg:u-text-left"> <h3 class="u-text-p3 u-mb-0"><span class="u-bg-accent u-rounded u-px-xs">Provide 24/7 self-service</span></h3> <p class="u-text-p5 u-text-white">Answer more questions in less time</p> </div> <div class="u-basis-12"> <div class="u-mb-sm o-signup-element"> <form action="https://app.knowledgebase.ai/?source_id=form_signup&source_type=website&source_url=https://www.knowledgebase.com/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="banner" data-action="track#send"> <div class="u-maxw-6 u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" placeholder="Enter your email" aria-label="Business Email" required> <button type="submit" class="c-btn v--signup " style="height:58px;">Sign up free</button> </div> </form> </div> <p class="u-Mb-md u-text-white u-mb-0 u-text-p8 u-text-center lg:u-text-left"> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> Up to 14 days of free trial </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> No credit card required </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> 24/7 support </span> </p> </div> </div> </div> </section> <div style="margin-top: -1px"><svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#1b1b20" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div> <div class="u-bg-white u-Pt-xl u-relative"> <div class="o-container-xl u-relative"> <div class="u--Mx-3xl"> <div class="u-relative"> <div class="o-decor u--Mt-2xl u-pt-lg" style="z-index: 1"> <img src="/deco-1.49a14a22f167abf8dd60c9666c82f5778975b07a967635acdf7c084664eaedd3.svg" alt="" class="u-hidden md:u-block o-decor__item u--Ml-md u--Mt-3xl" width="1809" height="733" loading="lazy" > </div> </div> </div> </div> <div class="o-container u-maxw-11 u-relative"> <section class="o-feature u-Mb-xl lg:u--Ml-lg" id="for-agents"> <div> <div class="u--Ml-2xl u--Mr-md sm:u--Ml-3xl md:u--Ml-2xl lg:u-mr-0"> <img src="/kb-for-customer-support-teams-2.5a7b29a56b9d387558ee67e14efac64c5c83fd3193c91fd5104eeb05d13b993f.png" srcset="/kb-for-customer-support-teams-2_hu657c59416733249a0cc26334887ccb02_74589_360x0_resize_lanczos_3.png 360w, /kb-for-customer-support-teams-2_hu657c59416733249a0cc26334887ccb02_74589_588x0_resize_lanczos_3.png 588w, /kb-for-customer-support-teams-2_hu657c59416733249a0cc26334887ccb02_74589_816x0_resize_lanczos_3.png 816w, /kb-for-customer-support-teams-2_hu657c59416733249a0cc26334887ccb02_74589_1044x0_resize_lanczos_3.png 1044w, /kb-for-customer-support-teams-2_hu657c59416733249a0cc26334887ccb02_74589_1272x0_resize_lanczos_3.png 1272w" alt="KnowledgeBase dashboard" class="u--Mt-lg" width="637" height="586" loading="lazy" > </div> </div> <div class="u-pt-xl"> <h3 class="u-text-p2 u-mb-lg">The agents’ world</h3> <p class="u-text-p5 u-mb-md">It's ok not to have answers to every question. No one does, and your agents aren't encyclopedias. KnowledgeBase has got them covered.</p> </div> </section> <div class="o-columns v--two"> <div class="u-Mb-lg"> <img src="/quicker-response-time.02277d8efea2eb532a6ec816f5bf36f05088cd2042d3b14a22029569c5bab49b.png" srcset="/quicker-response-time_hu30ffd5a6732b0e60b974e6f263305e60_25634_360x0_resize_lanczos_3.png 360w, /quicker-response-time_hu30ffd5a6732b0e60b974e6f263305e60_25634_492x0_resize_lanczos_3.png 492w, /quicker-response-time_hu30ffd5a6732b0e60b974e6f263305e60_25634_624x0_resize_lanczos_3.png 624w, /quicker-response-time_hu30ffd5a6732b0e60b974e6f263305e60_25634_756x0_resize_lanczos_3.png 756w, /quicker-response-time_hu30ffd5a6732b0e60b974e6f263305e60_25634_888x0_resize_lanczos_3.png 888w" alt="KnowledgeBase inside LiveChat Agent app" class="u-mb-lg md:u-Mb-md" width="445" height="250" loading="lazy" > <h4 class="u-text-p3 u-mb-md">Quicker response time</h4> <p class="u-text-p5">Help your customer support teams to easily find the information they need when they don’t know the answer on the spot.</p> </div> <div class="u-Mb-lg"> <img src="/consistent-tone.df3937f47e1139880a3bccf42e2ece8d7db4c20b2645d44b20a7831d645b39ce.png" srcset="/consistent-tone_hu99ccaa5ecd9a4c8e05b2511b2f2a5b1d_60908_360x0_resize_lanczos_3.png 360w, /consistent-tone_hu99ccaa5ecd9a4c8e05b2511b2f2a5b1d_60908_492x0_resize_lanczos_3.png 492w, /consistent-tone_hu99ccaa5ecd9a4c8e05b2511b2f2a5b1d_60908_624x0_resize_lanczos_3.png 624w, /consistent-tone_hu99ccaa5ecd9a4c8e05b2511b2f2a5b1d_60908_756x0_resize_lanczos_3.png 756w, /consistent-tone_hu99ccaa5ecd9a4c8e05b2511b2f2a5b1d_60908_888x0_resize_lanczos_3.png 888w" alt="Images of different agents using KnowledgeBase" class="u-mb-lg md:u-Mb-md" width="445" height="250" loading="lazy" > <h4 class="u-text-p3 u-mb-md">Consistent tone of voice</h4> <p class="u-text-p5">Stay on-brand and answer repeated questions in one style, regardless of who's on duty.</p> </div> </div> <div class="u-Mb-lg"> <img src="/prioritized-tasks.da581c8d512a074d4af78840cc769616f095749e751a01988fe1c882ef5665cf.png" srcset="/prioritized-tasks_hu178ef8ad08f38ad77b7289d8bf83c1b3_94560_360x0_resize_lanczos_3.png 360w, /prioritized-tasks_hu178ef8ad08f38ad77b7289d8bf83c1b3_94560_730x0_resize_lanczos_3.png 730w, /prioritized-tasks_hu178ef8ad08f38ad77b7289d8bf83c1b3_94560_1100x0_resize_lanczos_3.png 1100w, /prioritized-tasks_hu178ef8ad08f38ad77b7289d8bf83c1b3_94560_1470x0_resize_lanczos_3.png 1470w, /prioritized-tasks_hu178ef8ad08f38ad77b7289d8bf83c1b3_94560_1840x0_resize_lanczos_3.png 1840w" alt="An example of a conversation flow" class="u-Mb-md u-hidden md:u-block" width="920" height="250" loading="lazy" > <img src="/prioritized-tasks-mobile.5803bc310b6dc2033ea2f172832703f5d70d788407cac2658539844fcf40358e.png" srcset="/prioritized-tasks-mobile_huf8ade4bb775e4d4b54dde525c6d3533e_52517_360x0_resize_lanczos_3.png 360w, /prioritized-tasks-mobile_huf8ade4bb775e4d4b54dde525c6d3533e_52517_492x0_resize_lanczos_3.png 492w, /prioritized-tasks-mobile_huf8ade4bb775e4d4b54dde525c6d3533e_52517_624x0_resize_lanczos_3.png 624w, /prioritized-tasks-mobile_huf8ade4bb775e4d4b54dde525c6d3533e_52517_756x0_resize_lanczos_3.png 756w, /prioritized-tasks-mobile_huf8ade4bb775e4d4b54dde525c6d3533e_52517_888x0_resize_lanczos_3.png 888w" alt="An example of a conversation flow" class="u-Mb-md md:u-hidden" width="445" height="250" loading="lazy" > <h4 class="u-text-p3 u-mb-md">Prioritized tasks</h4> <div class="md:u-flex"> <div class="u-basis-11 md:u-Pr-xl"> <p class="u-text-p5">Save your support team’s time and have them focus on more urgent tasks when customers are asking the same questions.</p> </div> <div class="u-basis-3"> <a href="/features/" class="c-btn v--primary u-w-full" data-controller="track" data-track-category="Interactions" data-track-action="Link Click" data-track-label="See all features" data-action="track#send" >See all features</a> </div> </div> </div> </div> </div> </section> <div style="margin-bottom: -1px"><svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#1b1b20"/></svg> </div> <div class="u-bg-gray-100 u-Py-lg md:u-Py-xl lg:u-Py-2xl"> <div class="o-container u-relative"> <div class="o-decor"> <img src="/dust-7.0a7e65aca6a180d1d7998893ff7f6dfba852e48b0be410483b49552fd10a4a75.svg" alt="" class="u-hidden lg:u-block o-decor__item u-maxw-2 v--left u-Ml-md u--Mt-2xl" width="131" height="100" loading="lazy" > </div> <div class="o-decor u--Mt-md"> <img src="/dust-8.96e797e739e9b9f14abc667ec34b8facc66717963a95ecc330f9b23ac3c03c4d.svg" alt="" class="u-hidden lg:u-block o-decor__item u-maxw-3 v--right u-Mr-3xl u--Mt-2xl" width="313" height="285" loading="lazy" > </div> <div class="o-decor u--Mb-md"> <img src="/dust-9.64abc8370fd044f7984170e7cf134954a1d01710d9727e5a322407971f95b517.svg" alt="" class="u-hidden lg:u-block o-decor__item u-maxw-5 v--under v--left v--bottom u--Ml-lg u--Mb-3xl" width="407" height="534" loading="lazy" > </div> <div class="o-decor u--mb-xl"> <img src="/dust-10.1cca262d904d766f5c7db204756107ed0c9a82f1774a4d8949fa309a5992989e.svg" alt="" class="u-hidden lg:u-block o-decor__item u-maxw-3 u-px-md v--right v--bottom u-Mr-md u--Mb-2xl" width="215" height="245" loading="lazy" > </div> <div class="lg:u-flex u-flex-wrap u--mx-md u-relative"> <div class="u-basis-6 u-px-md u-Mb-md u-flex"> <blockquote class="u-bg-white u-rounded u-Px-sm md:u-Px-lg u-Py-md"> <p class="u-text-p5 u-mb-xl u-text-quote">What we value a lot about KnowledgeBase is the ability to <strong>customize its look so that it stays consistent with our design</strong>. Adding our logo, custom domain, and a favicon makes it feel like an integral part of our website.</p> <div class="md:u-flex u-items-center"> <div> <img src="/living-well.9f5eaa89fe2d18ea1b23828a13750712dbc1bc92b54d5e10dac2989ca7d8f737.png" srcset="/living-well_hubd368d1d191289ef699f07ed20e0e062_7335_360x0_resize_lanczos_3.png 360w, /living-well_hubd368d1d191289ef699f07ed20e0e062_7335_353x0_resize_lanczos_3.png 353w, /living-well_hubd368d1d191289ef699f07ed20e0e062_7335_346x0_resize_lanczos_3.png 346w, /living-well_hubd368d1d191289ef699f07ed20e0e062_7335_339x0_resize_lanczos_3.png 339w, /living-well_hubd368d1d191289ef699f07ed20e0e062_7335_332x0_resize_lanczos_3.png 332w" alt="LivingWell logo" class="u-maxw-2 u-ml-0 u-mr-lg u-mb-md md:u-mb-0" width="166" height="37" loading="lazy" > </div> <p class="u-text-p8 u-mb-0"><strong>Nabila Gardner</strong>,<br>from LivingWell</p> </div> </blockquote> </div> <div class="u-basis-6 u-px-md u-Mb-md u-flex"> <blockquote class="u-bg-white u-rounded u-Px-sm md:u-Px-lg u-Py-md"> <p class="u-text-p5 u-mb-xl lg:u-Mb-md u-text-quote">Our customers want to learn more about video making techniques. With KnowledgeBase, they can browse our resources at their own pace and <strong>solve their problems without contacting our customer support</strong>.</p> <div class="md:u-flex u-items-center"> <div> <img src="/pearl-mountain.710d9e9f2a6f750fb6d21b48c61d40a302aa77549a2c5dbf293734ae6708019b.png" srcset="/pearl-mountain_hu7aa01fb23a127d34da52d70defb47a7f_3671_360x0_resize_lanczos_3.png 360w, /pearl-mountain_hu7aa01fb23a127d34da52d70defb47a7f_3671_308x0_resize_lanczos_3.png 308w, /pearl-mountain_hu7aa01fb23a127d34da52d70defb47a7f_3671_256x0_resize_lanczos_3.png 256w, /pearl-mountain_hu7aa01fb23a127d34da52d70defb47a7f_3671_204x0_resize_lanczos_3.png 204w, /pearl-mountain_hu7aa01fb23a127d34da52d70defb47a7f_3671_152x0_resize_lanczos_3.png 152w" alt="PearlMountain logo" class="u-maxw-1 u-ml-0 u-mr-lg u-mb-md md:u-mb-0" width="76" height="76" loading="lazy" > </div> <p class="u-text-p8 u-mb-0"><strong>David Lin</strong>,<br>from PearlMountain</p> </div> </blockquote> </div> </div> </div> </div> <section class="u-bg-white u-Py-md md:u-Py-lg lg:u-Py-xl u-relative"> <div class="o-container"> <div class="lg:u-flex"> <div class="u-basis-6 lg:u-pr-xl"> <img src="/marcos.969ed89e5ef493707fd00bea8f265d8648ed347c0e269d87209796b070f75d99.png" srcset="/marcos_hub0bf687cc571efb9771dd4e32cc0ee45_263629_360x0_resize_lanczos_3.png 360w, /marcos_hub0bf687cc571efb9771dd4e32cc0ee45_263629_492x0_resize_lanczos_3.png 492w, /marcos_hub0bf687cc571efb9771dd4e32cc0ee45_263629_624x0_resize_lanczos_3.png 624w, /marcos_hub0bf687cc571efb9771dd4e32cc0ee45_263629_756x0_resize_lanczos_3.png 756w, /marcos_hub0bf687cc571efb9771dd4e32cc0ee45_263629_888x0_resize_lanczos_3.png 888w" alt="Marcos Bravo, LiveChat’s Brand Ambassador" class="u-maxw-6 u-Mb-lg lg:u-mb-0" width="445" height="472" loading="lazy" > </div> <div class="u-basis-8 lg:u-pt-xl lg:u-Pl-xl"> <h2 class="u-text-p2 u-mb-xl">What’s a knowledge base?</h2> <p class="u-text-p5-bold u-mb-xl">Knowledge base software helps you manage and share your team’s internal knowledge, and build a public help center for your customers.<p> <p class="u-text-p6">On the one hand, a knowledge base gives your customers a hosted help center so they can find answers on their own before starting a chat or when your support team isn't around. On the other hand, it gives your support team a helping hand anytime they need to answer questions they don’t know the answer to on the spot.</p> </div> </div> </div> </section> <section class="b--u-pt-8 b--md:u-pt-8 b--u-pb-8 b--md:u-pb-8 b--u-bg-black-50 u-border-b u-border-gray-800"> <div class="o-container-xl u-w-full u-mx-auto b--u-px-2 b--sm:u-px-4 b--md:u-px-6 b--lg:u-px-12 b--u-py-4 b--md:u-py-12"> <div> <div data-controller="show-more-elements"> <h2 class="b--u-text-xl b--u-mb-3" id="faq">Frequently Asked Questions</h2> <div class="faq b--o-grid b--o-grid--1 b--md:o-grid--2 b--o-grid--gap-0 b--md:o-grid--gap-4 b--u-mb-6"> <div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What is a knowledge base?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> A knowledge base is a centralized and structured repository of information and data that serves as a source of knowledge within an organization and outside of it. <br /> <br /> When it comes to internal use, a knowledge base can store different types of information: internal policies, updates, onboarding materials, strategies, summaries, company values, Standard Operating Procedures, and more. <br /> <br /> On the outside, a knowledge base can also supplement customer support. A self service customer knowledge base is available 24/7 and can contain answers to common questions or information about a product, service, or a particular topic. </p> </div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How to create a knowledge base?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> To create a knowledge base, follow these steps: </p> <ol class="c-faq-entry-answer b--u-text-sm b--u-pr-4"> <li>Choose the platform: Select a suitable platform or knowledge base software to host and manage your content. You can try KnowledgeBase for free.</li> <li>Identify the purpose and scope: Determine the main topics and categories to cover in your knowledge base.</li> <li>Gather relevant information: Collect existing documentation, FAQs, and other resources to include in your knowledge base.</li> <li>Organize the content: Create a logical structure with categories and subcategories to make it easy for users to navigate.</li> <li>Write and format the articles: Craft clear, concise, and user-friendly articles with a consistent writing style and use visual elements like images or videos when necessary.</li> <li>Test and iterate: Before launching, test the knowledge base with a small group to gather feedback and make improvements. After publishing, make sure you check analytics for more insights.</li> </ol> </div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What is a knowledge base article?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently. </p> </div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How to write a knowledge base article?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> There are a few things to keep in mind when writing a knowledge base article. To write an effective knowledge base article: </p> <ol class="c-faq-entry-answer b--u-text-sm b--u-pr-4"> <li>Start with a clear and descriptive title.</li> <li>Use a friendly and conversational tone, avoiding technical jargon.</li> <li>Structure the article logically with headings and subheadings.</li> <li>Provide step-by-step instructions or guidance.</li> <li>Use visuals like images or screenshots to illustrate complex concepts.</li> <li>Include relevant links to related articles or external resources.</li> <li>Keep the content concise and to the point.</li> <li>Test the article with a few users to ensure its clarity and helpfulness.</li> </ol> </div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How to create a knowledge base for employees?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> When you sign up for KnowledgeBase, the tool offers two knowledge bases which are called Workspaces. One can be developed for customer self service and the other for internal use. A knowledge base for employees can contain: </p> <ol class="c-faq-entry-answer b--u-text-sm b--u-pr-4"> <li>Identify the key topics and information that employees need for their roles.</li> <li>Include essential company policies, procedures, and guidelines.</li> <li>Organize the content into categories, such as HR, IT, product information, etc.</li> <li>Ensure the knowledge base is easily searchable and accessible to all employees.</li> <li>Encourage feedback and contributions from employees to keep the knowledge base up-to-date and relevant.</li> </ol> </div> </div> <div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What is a customer service knowledge base?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> A customer service knowledge base is a specialized repository of support-related articles, guides, and resources designed to assist customers in finding solutions to their problems without contacting customer support. It contains frequently asked questions, troubleshooting tips, product usage guides, and other relevant information that empowers customers to resolve issues independently. <br /> <br /> The great benefit of a customer service knowledge base is that customers can solve their problems anytime they want, even when support agents are offline. </p> </div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What is knowledge base software?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> Knowledge base software is a dedicated tool that lets you create, organize, and manage a knowledge base. It often comes with features like content editing, categorization, search, analytics, and user feedback, making it easier for businesses to build and maintain an effective knowledge base. </p> </div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What is knowledge base management?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> Knowledge base management refers to the ongoing process of maintaining and updating the content within a knowledge base. It involves reviewing existing articles, adding new information, removing outdated content, and ensuring that all articles remain accurate, relevant, and up-to-date. Effective knowledge base management ensures that users can rely on the information provided and have a positive experience when using the knowledge base. </p> </div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What makes a good knowledge base?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> A good knowledge base is characterized by: </p> <ol class="c-faq-entry-answer b--u-text-sm b--u-pr-4"> <li>Clear and user-friendly navigation, making it easy for users to find relevant information.</li> <li>Well-organized categories and tags for efficient content browsing.</li> <li>Search functionality that delivers accurate and relevant results.</li> <li>Concise and straightforward articles with practical solutions.</li> <li>Regular updates and maintenance to ensure accuracy and relevance.</li> <li>Visual elements like images or videos to enhance understanding.</li> <li>Integration of user feedback and continuous improvement based on user needs.</li> <li>Multichannel access, allowing users to access the knowledge base from various devices and platforms.</li> </ol> </div> <div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Is knowledge base expensive?</button> <p class="c-faq-entry-answer b--u-text-sm b--u-px-2 b--u-pr-4 u-overflow-auto"> It depends, because there are tools of various potential and capabilities you pay for. The cost of a knowledge base can vary widely based on several factors: </p> <ol class="c-faq-entry-answer b--u-text-sm b--u-pr-4"> <li>Platform: There are many platforms available for creating and maintaining knowledge bases, ranging from free, open-source solutions to paid, enterprise-level platforms. Examples include Confluence, Zendesk, and Freshdesk, among others.</li> <li>Customization: A custom-built knowledge base tailored to specific needs can be more expensive than out-of-the-box solutions. Custom features, design, and integrations can add to the cost.</li> <li>Maintenance: A knowledge base isn't a one-time investment. It requires regular updates to ensure accuracy and relevance, and this maintenance can incur costs, especially if you need dedicated staff or third-party services.</li> <li>Hosting and infrastructure: Depending on the scale, you might need to invest in hosting, servers, and other infrastructure elements. Cloud-based solutions might come with recurring fees.</li> <li>Integration: Integrating the knowledge base with other systems or platforms (e.g., CRM systems, chatbots) can also add to the cost.</li> <li>Licensing: Some platforms require licensing fees, either one-time or recurring, based on the number of users, the volume of content, or other metrics.</li> </ol> </div> </div> </div> </div> </div> </div> </section> <script src="https://fast.wistia.com/embed/medias/b0pqz6s07k.jsonp" async></script> <script src="https://fast.wistia.com/assets/external/E-v1.js" async></script> </div> <section class="u-bg-accent o-wrapper-xy"> <div class="o-container u-relative u-Py-lg md:u-Py-xl"> <div role="presentation" class="o-decor"> <img src="/images/dust-prefooter-left.svg" alt="" width="396" height="311" loading="lazy" class="u-hidden md:u-block o-decor__item u-w-auto v--under v--left u-Mt-xl u-Ml-lg"> <img src="/images/dust-prefooter-right.svg" alt="" width="382" height="464" loading="lazy" 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